V2.

1 • FEBRUARY-MARCH 2013

RFID FOR INVENTORY EVERYONE’S A WINNER

MANAGEMENT Organising and sharing data means we all gain
Delta knows where everything is INPUT ANYWHERE
FROM PAPER TO PURPOSEFUL READ EVERYWHERE
Scanning records helps match data to jobs Living in a world of information

White Paper: Aircraft Data Systems (ADS), Air Works Case Study: Delta Airlines, Jet Airways Vendor Job Card: TRAX
Column: ‘How I see IT’, what can we learn from ACG v Olympic Airlines plus… News, Webinars, MRO Software Directorys
 04 News
This is where you’ll find news that matters in MRO IT and who’s in the News. In a fast moving world, professionals
who need to know what is happening, check regularly on www.aircraftit.com/MRO and here in the AircraftIT MRO

Editor’s comment e-journal.

12 CASE STUDY: Leading the Way with Inventory Management
Aircraft IT MRO: Doing the things we have always Rick Lewis, Business Analyst, Delta Air Lines, Atlanta TechOps
When Delta determined to transfer inventory to RFID technology, there were two challenges: finding a suitable
done but doing them better system for a large airline and integrating legacy inventory with new RFID tagged (by OEM) items into one system.
Well, here we are: it’s 2013 and Aircraft IT MRO is onto its second volume. So let
me open by wishing all readers a prosperous and successful 2013 with, perhaps,
16 CASE STUDY: Organising data for more useful outcomes
the chance that you might corner some of those intractable problems which Amol Salaskar. Manager Engineering IT, Jet Airways
have been kicking around the hangar for the last year, and finally sort them out. When Jet Airways decided to participate in Boeing’s ISDP they were influenced by several factors including the
Because, such is the pace of change that last year’s intractable problem might, in availability of SPEC2000 to facilitate the necessary data exchange. Here is how the implementation program went.
the light of the latest technology and software developments, now look a doable
challenge.
19 COLUMN: How I see IT
That is the thing about the world we inhabit, it keeps getting better in terms ACG v Olympic Airlines – is the definition of ‘airworthy’ changing? Michael Denis
of what we can do, where and when we can do it and how we can capture and Sometimes, an external event and outsider’s eyes help clarify understanding. That, Mike Denis believes, is the case
store whatever we learn from it in order to make the next task even less work but with airworthiness where a legal case in a British court has set precedence and refined a definition for an elusive
with a better outcome. That’s the ideal: but today we have to live and work in the state of operability.
world with which we are familiar (legacy) alongside the Brave New World that
new ‘smart’ aircraft, technology and better software solutions are delivering. 20 WHITE PAPER: Technical records – making them work
In this issue, you’ll find high quality writing on all of that. Bringing technical records up to date and Julien Albrecht, General Manager, Aircraft Data Systems
integrating even the old ones into your latest systems. There’s also something on the application of RFID Good records are vital in the safe operation and maintenance of aircraft and a requirement when an aircraft has to
to dramatically improve the time and people needed for many routine tasks plus significantly improve the be returned to the lessor. Scanning is a good way to keep records but is that a job for engineers or could there be a
reliability of the maintenance schedule. You’ll also read both sides of the story with reference to fast MRO better way?
Software implementations and see how aviation can learn from others about how to harness the power of
disruption and convergence. You’ll gain insight into what makes a key software vendor tick. Plus, of course, 24 Past webinars: knowledge transfer and access for industry experts
How Michael Denis sees IT. As well as lots more news and information from your sector. View Video Recordings of our Past Live MRO Software Demonstration Webinars. See full information and view video
It’s all of a piece with the Aircraft IT MRO mission to source, commission and publish applicable knowledge recordings of past Live MRO Software Demos, including: TRAX, Lufthansa Technik, Commsoft and IFRSKEYES.
and shared experience for people whose business is keeping some of the world’s most expensive assets
flying safely and maintaining the flying public’s faith in the quality and safety of air travel. 26 WHITE PAPER: What should a CIO think about?
As well as that, the Aircraft IT live demonstration webinars allow readers to research the software package Ravinder Pal Singh, Global Chief Information and Technology Officer at Air Works
most appropriate for their needs and access past webinars while, of course, future webinars are open for There are many experiences beyond the Aviation sector from which CIOs in Aviation Businesses (Airlines and MROs)
every reader who registers. could gain real business value. The problem is, understanding them and understanding the differences they
Aircraft IT MRO: useful information and knowledge building on your experience. could achieve.
Ed Haskey 30 VENDOR JOB CARD
What makes TRAX work? Chris Reed shares the story of their success with Aircraft IT
CLICK HERE: Send your feedback and In this issue’s Q&A piece, Chris Reed, Managing Director at Trax, puts the information on a ‘Vendor Job Card’ for
suggestions to AircraftIT MRO Aircraft IT.
AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce CLICK HERE: Subscribe for free 32 Upcoming live MRO software demonstration webinars
and part of the AviationNextGen Ltd group. The entire contents within this
publication © Copyright 2013 AviationNextGen Ltd an independent publication AircraftIT MRO A preview of Live MRO software demonstration webinars with Swiss-AS covering AMOS maintenance, engineering
and not affiliated with any of the IT vendors or suppliers. Content may not be Publisher/Editor: Ed Haskey and logistics software on 7th of February 2013 and AD Software demonstrating their AIRPACK maintenance software
reproduced without the strict written agreement of the publisher. E-mail: ed.haskey@aircraftit.com
Telephone: +44 1403 230 700 or +44 1273 700 555 solution on the 21st of February 2013.
The views and opinions expressed in this publication are the views of the Website: www.aircraftIT.com
authors and do not necessarily reflect the views or policies of their companies
or of the publisher. The publisher does not guarantee the source, originality,
Copy Editor/Contributor:
E-mail:
John Hancock
john@aircraftit.com
37 MRO Software directory
accuracy, completeness or reliability of any statement, information, data, finding, Magazine Production: Dean Cook A detailed look at the world’s leading MRO IT systems.
interpretation, advice, opinion, or view presented. E-mail: deancook@magazineproduction.com
4 | NEWS | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013
2MoRO Solutions and CIMPA establish a new
approach to support customers in building up
In-Service solutions
In late November 2012 2MoRO Solutions and CIMPA, a 100% Airbus subsidiary announced the signature of an exclusive
partnership dedicated to the In-Service segment in the Aerospace and Defence industry. Together, the two companies are
specifically targeting Airlines, Aircraft Operators and MROs as well as Aircraft and Engines manufacturers on the international
market. The partnership aims to provide tailored end-to-end services based on aeronautical and IT expertise and solutions so as
to meet customers’ requirements in setting up their processes, methods and information systems in the areas of maintenance
planning and execution, fleet management, continuous airworthiness management and in-service configuration management.
It is an arrangement that enables both partners to simultaneously offer customized solutions focused on Customers’ in-service
needs and a catalogue of proven Aeronautical and Defence software functions. The two companies have set up a new approach
to support their customers in building up In-Service solutions that fit smoothly in existing heterogeneous IT environments.
This innovative service is an alternative to the two existing approaches on the market: typically, COTS (commercial off the shelf
software) and bespoke software, which is expensive to design, develop and maintain.
Cédric Davezat, Head of Sales for the In-Service Lifecycle Business Unit, CIMPA explained,“We are pleased that 2MoRO Solutions
has joined forces with us and will contribute to bridge the gap between Product Lifecycle Management (PLM) and In-Service
Lifecycle Management (SLM).This strategic partnership is a key enabler to strengthen our common offer towards SLM customers.”
David Ferrier, Business Development Manager, 2MoRO Solutions added, “We welcome this strategic partnership with CIMPA.
Together, we are able to offer an alternative to the Aerospace and Defense stakeholders who wish to upgrade their information
system in an innovative and sustainable way.”
The new partnership looks forward to working with aviation customers to identify collaborative opportunities and present to
them the added-value of the partnership.
Click here for full SOFTWARE details and for a demo
EVOLVE
Aero One® (by 2MoRO) welcomes another
Latin America flag carrier: Peruvian Airlines
In mid-December 2012, 2MoRO was proud to announce that its Aero One® software
has been selected to replace Peruvian Airlines’ existing system to optimize the airline’s
processes regarding the maintenance, repair and overhaul of its fleet.
Peruvian Airlines is committed to offering its customers a warm and personalized service,
continually seeking to improve the efficiency of its operations. The airline wants to actively
contribute to the integration, development and welfare of all regions of Peru. In August
of 2012, Peruvian Airlines increased its fleet by three aircraft equipped with the latest
technology. It is now undertaking the DGAC certification process required for these new
additions to be operational shortly.
Peruvian airlines’ fleet now consists of ten aircraft: four B737-300, one B737-500 and
five B737-200. This larger fleet made it obvious that Peruvian Airlines’ legacy system was
obsolete and no longer fitted the company’s business strategy and requirements in terms
of regulatory compliance. After several months trying to identify a solution that could fulfill
every aspect of its business, including its maintenance activity, Peruvian Airlines selected
Aero One® in combination with SAP Business One: a powerful ERP designed for SMEs and
already used by more than 35,000 customers worldwide.
This solution was found to be the most consistent with the budget and needs of Peruvian
Airlines. Aero One® is a comprehensive Fleet Management and MRO solution, fully integrated
into SAP Business One. The combination of both is a reliable and flexible solution that fully
covers the airline’s business processes, allowing for fleet data management, maintenance
planning and execution. All data is integrated into a unique database, streamlining all of the
MRO processes. 2MoRO will begin the on-site phase of the Aero One® implementation in
January 2013 alongside its reliable Peruvian partner SYPSOFT, a SAP Goldpartner.
The world of aviation maintenance is evolving. Maintenance
organizations looking to maintain their competitive edge and
safeguard their future need adaptable maintenance software. With its
unparalleled commitment to quality and innovation, Mxi Technologies
delivers industry-leading software that lets you keep pace.
Don’t just react to changes in the aviation industry.
Evolve with them.
Join the Evolution. mxi.com
 FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | NEWS | 5

A year of development and growth for ADT Click here for full SOFTWARE details and for a demo

2012 was a busy year at MRO software provider ADT iFLY Airlines selects WingsNG
(Applied Database Technology) with new customers, In July, Moscow based iFLY Airlines signed an
new levels of capability and Wings MRO Software agreement for WingsNG engineering, maintenance
now available on tablets.

Millardair MRO selects Wings

planning (which went live in October) plus fleet
management and supply chain. The whole fleet at
Millardair MRO, of Ontario, Canada chose Wings MRO
software for its MRO operations, signing an agreement
Wings NG on Tablets
July also saw a tablet version launched for Wings, your fingertips:
in September for the project to start in October. making the solution even more accessible for
busy users on Android based tablets, using 3G, 4G
V.D. Gulf MRO selects Wings
Volga-Dnepr Gulf in Sharjah, UAE also signed an
and WI-FI.
Lufthansa Technik
agreement for Wings MRO Software in October. The
project was scheduled to start in November and go
live in early 2013.
Nordwind goes live on Wings NG and
will be deploying Wings Tablets
Having completed Wings NG implementation
MRO-IT solution
ATSTEAM goes live
and started using Wings in engineering, planning
and materials departments, Nordwind Airlines in manage/m®
And Wings is in production use at ATSTEAM as Russia will also be using tablets for discrepancy
their CAMO services take off with WingsNG Fleet management in Wings, with testing and piloting
Management (Part M – CAMO) being used for three taking place in December 2012 and full deployment • Keep control
airlines from September. during the first quarter of 2013.
• Quality assured
Columbia Helicopters to implement • Airline proven
IDMR’s Technical Publications System
Columbia Helicopters has selected IDMR’s InForm application as their
integrated electronic Task Card authoring system; it was announced in mid-
November 2012. The Task Card modules will allow Columbia Helicopters
to control all aspects of their Task Cards. Many features including; simple
data entry screens, image support, status tracking, man-hour accountability,
electronic material slips, bar coding, seamless integration options and more will give Columbia Helicopters
the ability to produce and manage Task Cards in the most efficient manner technology allows. The Task
Card module is one of many modules IDMR provides in their InForm suite.

Air Botswana successfully implemented ADSoftware’s

AIRPACK maintenance software solution
ADSoftware announced in mid-December 2012 a successful implementation for AIRPACK Fleet
Management System and Logistics Solutions at Air Botswana. Air Botswana has recently implemented a
maintenance package that includes fleet management, inventory and logistics control, documentation
management, security management and reliability statistics reports. Though not required by any regulation,
Lufthansa Technik AG
info@manage-m.com
manage/m®
Air Botswana elected to proactively implement a framework of internal controls over its maintenance www.manage-m.com Technical Operations WebSuite
department as part of its continuing efforts to adopt global best practices.
To achieve this in the most efficient way, Air Botswana chose AIRPACK as its ERP software platform.
ADSoftware first migrated the data of the three ATR42-500s; two ATR 72-500s and two BAe146 -100s More mobility for the world
owned by the airline. AIRPACK Suite was then installed and implemented across twenty users; trained on
site by two experts responsible for the start-up assistance of the system.
For the first six months of running the solutions, Air Botswana will be monitored closely by the
ADSoftware team to allow the last required customizations and modifications necessary to optimize usage
of the system.

136,5x181+A_manage-m_RZ01.indd 1 19.01.12 10:53

6 | NEWS | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013
Commsoft (Communications Software (Airline Systems) Limited)
OASES extends its global and sector reach with new contracts
Commsoft’s OASES chosen by
MEGA Maldives Airlines
Commsoft was delighted to announce in mid-October 2012 that
MEGA Maldives Airlines, the international airline of the Republic of
Maldives, had chosen Commsoft’s Open Aviation Strategic Engineering
System (OASES) for its on-going MRO operations. The airline is keen
to commence using OASES as soon as possible for inventory activities
with its fleet of Boeing 757s and 767s and will progressively ‘go live’
with other functionality.
Using a dual standalone hot/cold server set up, MEGA Maldives
will be running a suite of OASES modules, including Core, Materials
Management, Production, Planning, Line Management, and
Airworthiness.
Commsoft enters Greek market
in OASES deal with Sky Express
Aircraft maintenance management software specialist Commsoft
made its first move into Greece in late November 2012 after regional
carrier Sky Express signed to use the flagship OASES product. The
deal is also the second agreement for the hosted version of OASES
following its launch at the beginning of 2012. Utilising a specialist
team operating both remotely and in Heraklion, the implementation
project was started in the second quarter of 2012 with the CAMO
system going live in mid-August, followed by inventory functionality in
mid-September 2012.
The new contract demonstrates how the option of accessing
OASES hosted by Commsoft can open up sophisticated maintenance
management techniques to smaller regional airlines by avoiding set-up
fees and hardware costs.
The initial OASES application covers Sky Express’ fleet of four BAe
Jetstream 41 and one Jetstream 32 twin-turboprop aircraft, and will be
expanded in line with the airline’s growth plans. Sky Express will benefit
from the following OASES modules: Airworthiness, Planning, Core and
Materials.
Commsoft Managing Director Nick Godwin expressed delight, “…
to sign Sky Express as our first customer in Greece and to be able to
support them as they grow in the future. Our rapid implementation
support was a critical element and I am delighted that excellent
teamwork with Sky Express saw OASES go fully live in just three
months.”
Mr Agamemnon Kikerakis, President and CEO of Sky Express SA
added: “Cost-efficient maintenance that conforms with international
regulatory standards is absolutely critical to our plans. By using hosted
OASES we can take our maintenance operation to a new level of
sophistication and know that there will be benefits to the bottom line
from day one.”
Poland’s 5 Aero Team becomes latest independent
CAMO operator to sign up for Commsoft’s OASES
Commsoft was delighted to announce that 5 Aero Team was about to
become the latest user of OASES in early December 2012. Under the
terms of a five year agreement for five concurrent users, Commsoft
will build a full OASES hosted system for Warsaw-based 5 Aero Team’s
start-up CAMO operations. The OASES modules selected include
Airworthiness, Planning, Core and Materials Management.
OASES (Open Aviation Strategic Engineering System) is designed to
combine ease of use with a technical sophistication that allows for the
full integration of all maintenance and engineering functions, from
inventory management and purchasing to defect control and work
scheduling. The hosted programme allows easier, lower cost access for
small operators by avoiding set-up costs such as server acquisition and
third party licensing.
5 Aero Team plans to offer international clients a comprehensive
range of aircraft management services, including, Continuing
Airworthiness Management, Aircraft Evaluation and Selection, Aircraft
Registration, Aircraft Storage and Aviation Training. Founded this year,
2012, by five engineering managers, including Jacek Rogoski, formerly
of Air Italy Polska, Yes Airways and OLT Express Poland, 5 Aero Team’s
Aircraft Acceptance Service, is targeted at airlines, leasing companies,
private investors and banks interested in purchasing either new or used
passenger, cargo or business aircraft.
The business is already up and running and encompasses ground
checks, airworthiness and aircraft data reviews, documentation and
records reviews, engine runs, title transfers, and acceptance and
ferry flights. It is currently in the process of applying for its CAMO
certification from the Polish Civil Aviation Authority, including ARC
(Airworthiness Review Certificate) privileges for the Airbus A320 family,
Boeing 737NG and Classic, Boeing 757 and 767, and the Embraer E-170
and E-190 families. 5 Aero Team can also offer aircraft storage and
maintenance facilities at Katowice Airport (IATA code: KTW, ICAO code:
EPKT) in Poland.
Nick Godwin, Commsoft’s Managing Director, commented: “This is
great news for Commsoft as it further validates our belief in the vital
importance of the independent CAMO and fleet technical management
market internationally. We’re looking forward to building a close
working relationship with 5 Aero Team.”
Jacek Rogoski, 5 Aero Team’s Managing Director added “Our new
company strategy for Aircraft Acceptance Service with CAMO was
implemented this year, it was important for us to select an MRO IT
supplier that not only had an established, internationally recognised
system but also an understanding of our specific needs.”
INAER Selects Commsoft’s OASES to Manage
the Italian Government’s Fleet of
Fire Fighting Aircraft
Commsoft announced
in mid-December 2012
that INAER Aviation
Italia SPA (INAER)
www.inaer.it will be
implementing OASES
to operate the Italian
government’s fleet of
fire fighting aircraft.
INAER, an international
specialist fleet services
operation, has signed
an initial 20 concurrent user deal for the use of OASES to manage 19
Bombardier CL-415 water-bombers based at Rome Ciampino Airport,
owned by Protezione Civile Nazionale.
OASES is a sophisticated, user-friendly tool that can be deployed
efficiently into any aircraft maintenance environment. Combining
experience of the aviation and IT industries, Commsoft offers software
that utilises cutting edge technologies to increase efficiency and drive
down costs for users. OASES will be used to support all CAMO activities
and line maintenance support across a network of dispersed operating
sites as well as inventory and heavy base maintenance work at Rome
Ciampino and Lamezia.
The new OASES commercial module will also be deployed and OASES
will interface with business critical systems such as SAP.
Nick Godwin, Managing Director at Commsoft, commented: “I am
delighted that INAER Aviation Italia has selected OASES. The CL-415
water bomber fleet has many unique characteristics, which require
specific monitoring in a MRO IT system... The seasonal nature of the
fire fighting operations with their intense periods of line operation and
base maintenance pose many challenges and our implementation team
will be working closely with INAER’s experts to be ready for these.”
Roberto de Pompeis, General Director at INAER added: “INAER
provides a vital service in a very challenging environment. After
extensive evaluation of OASES and Commsoft’s implementation
support, we are happy that we have found a good fit to our highly
demanding needs.”
 FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | NEWS | 7

Sheorey Digital Systems Ltd. (SDS) Ramco Systems Goes Live at Air India
launches ARMS® on the Tab
Sheorey Digital Systems Ltd. (SDS) launched ARMS® on the Tab in mid-December 2012,
In early December 2012 – Ramco
Systems, the Aviation Maintenance &
Engineering (M&E) and Maintenance,
making the power of ARMS® V2 even more accessible Repair & Overhaul (MRO) software
Sheorey Digital Systems‘(SDS) ubiquitous ARMS® V2 (Aviation Resource Management provider on cloud, tablets and iPad,
System), which addresses critical and cost sensitive issues in Commercial Airlines and announced that Ramco Aviation has
Air Transport operations is now even more accessible with the launch of ARMS® on the gone live with its implementation in
Tab. Reflecting the growing trend towards Tablet devices across airline operations and Air India. With this, Ramco Aviation
engineering, ARMS® on the Tab will deliver the attributes and values of ARMS® V2 via any Suite will help Air India in maintaining
user-defined platform. its 125+ fleet of Boeing and Airbus,
Already available on iPAD2, Android Tablets and ToughPads, ARMS® on the Tab will soon including the latest Boeing 787
also be available on Windows 8 Tablets with online access to ARMS® V2 suite (Thru Go- Dreamliner. for faster resolution of defects/snags Cloud, Mobile and iPad. Today, Ramco
Global) plus ARMS® on the TAB (Apps) in offline mode. ARMS® V2 Suite modules available Speaking on the go-live, Mr. Vipin and thus reduce our Maintenance TAT. Aviation Suite maintains over 60+
include: Kumar Sharma, SBU Head, Air India, Commenting on this milestone, leading aircraft models for customers
• Electronic Flight Bag (EFB): with CFP, Trip Kit, Met & Notam Briefing and Charts; said, “We are happy to announce the Mr. Virender Aggarwal, CEO, Ramco around the globe. This has given the
• Electronic Tech Log (ETL), Cabin Log and other Post-flight reports. successful go-live of Ramco Aviation Systems, said, “We are pleased that product a depth and functionality to
• FORMS: Safety Reports, Training Completion, Quality Audit, etc.; Suite at Air India. After implementing Ramco Aviation has successfully gone address every segment of the Aviation
• EDOCs/Tech Pubs Library; the new Software, we hope to increase live at Air India for its entire fleet Industry—from single jet owners
• APPS: Load & Trim, RTOW, etc. productivity through optimum use of including the latest generation of to large MROs. By addressing the
The whole package is supported by a Comprehensive Content Management and Revision engineering resources. As the entire Boeing 787. We have been investing next-generation of aircraft, we have
Control server environment at the back-end. Summarising the launch Vivek Sheorey, CEO fleet is maintained on the system, we in building the latest functionality continued to serve the complete gamut
and Managing Director at SDS explained; “ARMS® on the Tab is beyond EFB or ETL. It would be able to effectively track the into the product by enhancing the of Aviation industry with our best-of-
makes the power of ARMS® V2 Suite available where users need it, providing anytime- history of the aircraft and components user experience and delivering it on breed solution.”
anyplace accessibility as a fully mobile application”.

Click here for full SOFTWARE details and for a demo

8 | NEWS | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013
Click here for full SOFTWARE details and for a demo
Swiss-AS AMOS grows capabilities and customers
AMOS 10.00 with major functional
improvements
AMOS 10.00, the
latest AMOS version
WinAir
announced in mid-
August 2012,, contains
new features and
functions that herald
a new era in Swiss-
AS’ MRO software. It
launches the most
extensive developments since the conversion
AVIATION MANAGEMENT from AMOS classic to AMOSNG in 2002. The latest
SOFTWARE
version is the starting point of major developments
that will be rolled-out over the next 2-3 releases
while also being the cornerstone paving the way
for all further software enhancements. The reason
for the staggered approach is the magnitude and
complexity of some new features. With the latest
software release, Swiss-AS introduces numerous
Why WinAir?
functions that are dedicated to the needs of pure
MRO providers and represent the AMOS community’s
voting in the AMOS Strategic Board (ASB): the new
Advanced Planning, the extended rotable control
functions and Multi Entity Support, to name just
a few new or enhanced functions. Besides the
PROCESS DRIVEN enlargement of the functional breadth and depth,
the contemporary Graphic User Interface (GUI), the
possibility to add desktop widgets, a new desktop
background and a cleaner menu and status bar
further increase the user-friendliness as well as the
MAXIMIZES EFFICIENCY look and feel of the MRO software.
Newly developed
highlights of
AMOS 10.00
EASY TO USE • Multi Entity
Support hosts
and integrates
multiple
financially
PROVEN IN THE REAL WORLD independent
companies
on one system, allowing airline groups or other
aviation companies with subsidiaries in different
countries to consolidate all activities in one system
SEAMLESS MIGRATION but still comply with local regulations.
• In the framework of the new Advanced Planning
features, which the AMOS customers ranked as top
priority for strategic developments, the Improved
Resource Management has been implemented.
www.avbasesystems.com Resources can now be planned down to individual
work steps that allow a detailed allocation of skills
and material in the critical path of any groundtime.
In this context, also the introduction of a Central
Workstep Repository was realised, which reduces the
manual input and facilitates consolidation on the
work package level for scheduled and non-routine
work.
• The new Maintenance Program structure supports
the management of local operator maintenance
programs in reference to a centrally managed
master program to facilitate full multi operator
support.
• Another highlight of the new AMOS release is the
integration of the Rule Engine, which allows user
definable workflows for complex business rules,
e.g. for contract management, financial approval,
aircraft configuration management, etc.
Finnair goes live with AMOS
Swiss-AS was pleased to announce the successful
and smooth AMOS go-live at Finnair. The Nordic
national carrier is the 1st AMOS customer to use
e-Techlog and, the announcement in late September
2012 highlighted the integration of both systems
facilitates an efficient defect control and planning
process.
Swiss-AS offers Mobile Device System
Also in late September, Swiss-AS announced that it
now offers a Mobile Device System. In recent months
the Mobile Device System (MDS) was developed
by Swiss-AS and Dr. Thomas & Partner based on an
original idea by CrossConsense, to support logistics
processes. Swiss-AS firmly believes that MDS will
substantially assist its customers in additionally
streamlining their store procedures and, ultimately,
safer costs due to better data, shorter turnaround
times and higher efficiency of the customer’s store
procedures. The whole warehouse and logistic
processes are supported by wireless devices.
PGA now live with AMOS – first
customer to operate an Oracle
database
And finally for September 2012, it was announced
that Portugália Airlines (PGA) has successfully turned
off its legacy systems and started to manage its
entire MRO data in AMOS. Both the PGA project
team and the Swiss AS onsite go-live support crew
were well prepared which ensured the switch over
went smoothly. This meant also that the interfaces
to 3rd party systems were operational right from
the start. In particular the data transfer was very
well managed by PGA internally and in addition to
the minimum data level, much historical data was
migrated into AMOS. Prior to the big-bang go-live, all
AMOS users (technicians and back office users) were

trained and PGA decided on a combination of e-learning, train-the-
trainer approach and traditional classroom training.
The highlight of the AMOS implementation at PGA is that AMOS was
implemented for the first time relying on an Oracle database. Swiss-AS
had strategically focused on realising an AMOS version that is database
independent and followed the market requirement to be more flexible
in terms of predetermined databases.
AMOS to be implemented at all five members of the
Thomas Cook Group
Thomas Cook Belgium, Condor
Berlin and Condor Flugdienst
are long-term customers of
Swiss-AS. In early October
2012, it was announced that
the remaining members of
the Thomas Cook Group (TC
UK and Scandinavia) had decided to replace their legacy system with
AMOS. The decision to implement AMOS group-wide across Europe
was the result of the latest assessment of the group’s requirements and
the new corporate strategy. The benchmark established AMOS as the
preferred solution for the travel group.
One of Swiss-AS’ latest developments, Multi-Entity Support (see
above), was one key factor for being awarded the contract. The Multi-
Entity Support in AMOS enables the Thomas Cook Group to manage
its multiple Airline Operations Centers (AOCs) with multiple financial
accounting, maintenance programs and local authorities, within one
system while realising substantial synergies on group level.
AMOS to support remarkable growth of Turkish
low cost carrier Pegasus Airlines
Pegasus Airlines, at
the start of December
2012, awarded Swiss-
AS to implement the
M&E software AMOS.
The onsite AMOS
presentations as well
as a visit to a reference
customer finally triggered the decision that AMOS is the system that
best meets Pegasus’ demands.
During the pre-sales phase Pegasus did not only carefully evaluate the
functional scope as well as technology of AMOS, but also had a close
look at the service package that Swiss-AS offers its customers to ensure
an efficient and successful implementation. The plan is to implement
AMOS without any specific customisations since the system fully covers
the requirements of the low-cost carrier. AMOS is a community product
that has “grown” over many years due to individual customer requests
as well as strategic developments having been implemented. In recent
times, more and more AMOS customers have decided to implement
the Swiss MRO software “as is” and thereby benefit from leaner
implementations in terms of complexity, time and cost.
Pegasus Airlines is planning to integrate AMOS with other systems
used in the organisation, such as Flight Operations, Human Resources,
Finance, Accounting and Electronic Flight Bag. With the fully
implemented AMOS, all maintenance processes in Pegasus Airlines are
planned to be managed electronically.
Mxi Technologies further sharpens
its cutting edge technology
Mxi® Technologies Announces Market
Availability of Maintenix Version 8
Mxi® Technologies announced at the end of November 2012 the
commercial availability of Maintenix® version 8 (v8). This latest version
of the Maintenix® software, underpinned by Mxi’s exclusive Avinomic
Predictive Control System™ (PCS), continues to elevate MRO IT to the
role of a business platform by supporting high-yield maintenance
activities to maximize efficiency and return-on-investment (ROI).
Maintenix v8 firmly establishes next-generation MRO IT as a key
enabler in modernizing the maintenance function and underpinning
on-going business strategies by offering aviation organizations:
• A packaged, e-signature supported, HTML5 line maintenance
application which instantaneously synchronizes maintenance tasks,
MELs, and ETOPS requirements with multiple operational inputs —
flight operations, on-board logbook and health monitoring, technical
documentation, required parts and tools, resource skills — in
support of a tailored technician experience, real-time recording of
work completed, and rapid return to service.
• Systematically factored planning functions that use real-time
engineering governance, asset actuals data, and ‘what if?’ scenarios
while incorporating MPDs, MRBs, ADs, SBs, EOs, and Mods in MSG
3 and next generation aircraft long-range and heavy maintenance
programs to support greater predictability in planning while
reducing operational costs and turnaround times, and increasing
performance and profitability.
• Performance-driven business intelligence dashboards focused on key
economic and logistic performance indicators to inform executive
and functional-level decision making; further supported by on-going
reliability analytics to close the loop between detailed, context-
sensitive data to corrective action.
• An updated interface design that offers greater flexibility in choice
of access device, introduces improved navigation and more mobile-
device friendly usability features, and is more reflective of the
operational experience to support user adoption and efficiency
gains for time-sensitive and high-volume activities.
As with all Maintenix software releases, v8 is built on Mxi Technologies’
unparalleled technology platform that enables organizations to
leverage advanced infrastructure and performance options including
a global operator network, the Cloud, and varying devices —
workstations, ruggedized laptops, tablets, and smartphones.
“Maintenix v8 offers a MRO business platform that encompasses the
complete aviation maintenance experience while reflecting industry
demand for a more dynamic, real-time system that quickly responds
to varying operational environments,” says Jeff Cass, Chief Technology
Officer, Mxi Technologies. “In essence, v8 is revolutionizing the way the
aviation market views the maintenance function.”
FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | NEWS | 9
Mxi Technologies Launches MRO IT
Industry First with Avinomic
Predictive Control System
Mxi® Technologies announced an MRO IT industry first at the end
of November 2012 with the availability of the company’s exclusive
Avinomic Predictive Control System™ (PCS), which further allows
aviation maintenance organizations to govern the current and future
state of operational asset maintenance all while enforcing MRO
business, resource, and regulatory compliance constraints across the
enterprise.
Mxi’s Avinomic PCS, has been architected to support the execution
of business-process driven performance, the elimination of process
problems contributing to system waste, and the mitigation of in-
process risk, through the coupling of:
• Baseline Logic for reference control, which consists of rules and
policies — both asset and organizational — that are explicitly
defined, managed in real-time, and continuously applied to actions
within the system.
• A State Transition System for operational and logistical control,
which takes every transaction that has occurred in the system and
applies the constraints held within the Baseline Logic and creates or
adjusts all pending actions.
• An Enforcement & Refinement Engine for business and regulatory
compliance, which supports the capture and trending of
unscheduled transactions to drive greater predictability and
compliance back into the system.
Maintenix® customers can expect to see a significant operational
impact through the application of the Avinomic PCS, including
greater confidence in reducing turnaround times, eliminating material
delays, and minimizing inventory gross stock value, among other
maintenance-related improvements.
The Mxi Avinomic PCS is the core enabling technology behind
Mxi’s Maintenix software, providing the foundation for the advanced
planning, mobility, and data analytics functions found in the latest
version of the product, Maintenix version 8. Continued research
and development investment in the Avinomic PCS will ensure
that subsequent releases of the Maintenix software will continue
to provide additional business benefit to aviation maintenance
organizations.
“Mxi’s Avinomic Predictive Control System provides organizations
with the confidence to predictably manage aviation maintenance
as a profitable business,” says Jeff Cass, Chief Technology Officer, Mxi
Technologies. “By creating an MRO IT system that wholly encapsulates
and controls the aviation maintenance experience, Mxi has created a
platform for our customers to launch transformational advancements in
support of tangible business benefits, including double digit returns.”
10 | NEWS | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013

TRAX enjoys success on both sides of the Atlantic

Click here for full SOFTWARE details and for a demo

Sky Regional Airlines Joins TRAX

Towards the end of November 2012,Trax marked the newest addition to the user family when it was
announced that Sky Regional Airlines has chosen to sign with Trax.
Trax Maintenance software will help Sky Regional Airlines manage their numerous locations and diverse
fleet with its MRO software to ensure their maintenance and engineering work and records are in
impeccable shape. This will enable them to be as efficient and organized as possible.
Jose Almeida, President and CEO of TRAX USA Corp., states “It is with much excitement that we welcome
Sky Regional Airlines to the TRAX Family. The signing of this contract reiterates continuous growth in
Canada.”
Sky Regional Airlines will be implementing e4, the latest version of Trax Maintenance. This version includes
over 20 modules catering for virtually every aspect of airline maintenance. TRAX Maintenance will assist Sky
Regional Airlines in countless ways, from Material Management and Finance thru to Technical Records and
Reliability. Sky Regional Airlines will have aircraft, inventory and maintenance activity information integrated
• Airlines into a single system.

Maintenance •
•
MROs
Defense operators
TRIP Linhas Aereas Joins TRAX
Later on in mid-December 2012, TRIP Linhas Aereas

& Engineering, • State-owned

also became a TRAX customer when it chose to sign
with Trax. Trax Maintenance software will help TRIP
operators Linhas Aereas manage their diverse fleet with its
Operations • Aircraft
MRO software to ensure their maintenance-related
and engineering-related work and records are in
manufacturers impeccable shape. This will enable them to be as
and Analytics • Engineering
efficient and organized as possible.
Jose Almeida, President and CEO of TRAX USA Corp.,
companies states, “I am delighted that TRIP Linhas Aereas has
joined the global TRAX community as this strong partnership is beneficial for both companies’ growth and
success.”
TRIP Linhas Aereas will be implementing E4, the latest version of Trax Maintenance. This version includes
over 20 modules catering for virtually every aspect of airline maintenance. TRAX Maintenance will assist
TRIP Linhas Aereas in countless ways: from Material Management and Finance to Technical Records and
Reliability. TRIP Linhas Aereas will have aircraft, inventory, and maintenance activity information integrated
SKILLED, FLEXIBLE into a single system.
AERONAUTICS STAFF
COMMITTED TO
OUR CUSTOMERS
Alkym® (by Volartec) welcomes
AAL-SA as its latest customer
Volartec welcomed AAL-SA (Advanced Aviation Logistics AAL-SA will begin the on-site phase of the
South Africa) as the latest customer to join the Alkym implementation project next week after the team
MORE THAN community in mid-November 2012. They become the has completed the pre-implementation work that

80 customers
first African based Helicopter operator to join the fold.
The rotary wing interest in Alkym has grown steadily
Worldwide over the past 12 months with this agreement being the
culmination of many months work.
John Barry, VP Business Development with
Volartec was on hand with his comments that
Telephone: +33 (0) 5 62 74 75 00 “Volartec identified the Helicopter market as being
Email: commercial@ifrskeyes.com underserved some 12 months ago. We knew Alkym
was well established as an Airline Maintenance
ifrskeyes.com System and continue to grow that market. At the
same time Alkym had all attributes required for the
Helicopter market.”
is currently on going. The onsite project in Pretoria
South Africa will be completed in four short weeks.
The three person team from Volartec will consist of
highly skilled professionals who have experience in
the IT aspect of the project but more importantly
bring vast experience working on similar aviation
projects from around the world.
To begin with AAL-SA will utilise seven of the Alkym
modules with the main focus being on the CAMO
aspect of the business. As the business grows they
have the option to select additional modules to assist
in that growth.

IFR Skeyes 0213.indd 1 04/02/2013 18:35


Who’s in the news: Vendors
2MoRO Solutions
2MoRO Solutions is a software
development company for Aerospace
operating in over 17 countries and across
multiple Airlines or Aircraft Operators with
their own MRO center. The firm is also a
SAP® Partner for Airlines, Aircraft Operators,
MRO centers and OEMs.
ADSoftware
ADSoftware is based in France, with
offices in Thailand, Brazil and South
Africa. Specialising in Aviation software,
the company has developed a fleet
management system and logistic package
called “AIRPACK”.
ADT
Applied Database Technology (ADT)
provides solutions to companies that
operate, maintain, repair and overhaul
aircraft. The firm’s MRO solution, WINGS is
specifically designed and developed for
Aerospace Companies and designed around
best practices in maintenance operations
and services.
Commsoft and OASES
Communications Software OASES is utilized
in around 50 airlines and maintenance
organisations. The system includes services
ranging from implementation support, user
training and system tailoring as well as day-
to-day help desk, maintenance support and
update release services.
IDMR Solutions Inc.
IDMR is a provider of Technical
Documentation Management Solutions
for Fleet operators, MRO providers and
OEM organizations. IDMR’s InForm offers a
Technical Document Management suite of
solutions that provides a single repository
for storing electronic documents.
Mxi Technologies
Mxi Technologies provides integrated
and intelligent software, support, and
services for aviation maintenance to
commercial airlines, MROs, OEM aftermarket
service providers, and defense operators.
Customers range from emerging, small and
midsized organizations, to the largest global
enterprises.
Ramco Systems
Ramco Systems provides next generation,
end-to-end enterprise solutions built on
the firm’s proprietary platform—Ramco
VirtualWorks®. All Ramco products are cloud
architected by design and address the
entire business cycle from transaction to
analytics.
Sheorey Digital
Systems Ltd. (SDS)
Sheorey Digital Systems Ltd. (SDS) is an
established Indian InfoTech company
specialising in Aviation and Information
Management domains. SDS’s flagship
product - ARMS® (Aviation Resource
Management System) is a highly integrated,
flexible and scalable enterprise‐class
software solution, designed exclusively for
the Air Transportation industry.
Swiss Aviation
Software and AMOS
Swiss-AS boasts more than 100 customers
worldwide, including pure operators, low-
cost, regional and flag carriers, large airline
groups and MRO providers. AMOS is a
comprehensive, fully-integrated software
package that manages the maintenance,
engineering and logistics requirements of
modern airlines and MRO providers.
TRAX
TRAX USA Corp. is a seller
of airline maintenance
software globally. TRAX
Maintenance solution
has been developed with
Airlines and for Airlines to
provide a comprehensive and advanced
MRO software solution.
Volartec
Volartec specializes in the development and
implementation of software systems for the
aviation industry. With more than 10 years
experience in the aviation industry and with
a team of IT and aviation experts, Volartec
offers a combination of professionalism and
experience.
Who’s in the news: Airlines, Operators, OEMs and MROs
AAL -SA
AAL-SA, part of AAL Group Ltd in South
Africa, specializes in operating Mi-8T,
Mi-8MTV, Mi-17, Mi-8AMT, Mi-171 and
Mi-172 type helicopters. Planned future
projects for the United Nations and
international oil companies, will further
reinforce and demonstrate AAL-SA’s
commitment to Quality and Excellence..
Air Botswana
Currently, Air Botswana operates and
maintains a fleet of BAE 146 as well as
ATR42-500 and ATR72-500 advanced
turbo propeller aircrafts which operate
daily domestic and regional scheduled
flights. The airline has also just recently
acquired two AVRO-RJ 85 aircraft in line
with its expansion plans.
Air India
Air India together with its fully owned
subsidiary Alliance Air and Air India
Express has more than 100 aircraft and
performs practically all MRO operations
internally, including heavy maintenance
check, Line check, and Engine and
component overhaul for its entire fleet.
The Engine Overhaul facility of Air India
and part of the workshops undertaking
servicing of engine components are
approved by FAA and EASA.
ATSTEAM
ATSTEAM (Aviation Technical Services)
was previously known as Atlasjet
Technic, and, with its highly experienced
and certified engineering and technician
team, is providing maintenance services
to airlines at the highest level of
international aviation standards.
CIMPA
CIMPA is a fully-owned subsidiary of
Airbus and the PLM pillar within EADS,
driving forward the harmonisation of
processes and methods, as well as the
development of integrated system
solutions to meet operational efficiency.
Columbia Helicopters
Columbia Helicopters is a helicopter
operator based in Aurora, Oregon,
United States and is a world leader in
heavy lift helicopter operations. The
company is involved in oil exploration,
logging, fire suppression, construction
and many other activities. In addition to
operating a fleet of 30 all tandem rotor
helicopters, CHI operates a large FAA
Repair Station.
INAER Aviation Italia SPA
INAER Aviation Italia is part of the
Avincis Group, the world’s leading
provider of mission critical aviation
services. The Group’s mission is to
save lives, protect the environment
and provide safe transport for mission
critical people and assets for public
services and blue chip corporations.
MEGA Maldives Airlines
MEGA Maldives Airlines – the
international airlines of the Republic of
Maldives, is an integrated scheduled
charter service specializing in holiday
travel to, from and within Asia. The
airline currently flies to Hong Kong,
Shanghai and Beijing on scheduled and
charter operations, from the Maldives.
Millardair MRO
Millardair MRO, is a division of Millardair
Inc., the parent company was founded
in 1961 and remains a privately owned
business held by the Millard family.
Nordwind
Nordwind Airlines, LCC is a charter airline
with its head office in Moscow, Russia.
The airline began revenue operations
in December 2008 with a fleet of three
Boeing 757-200 aircraft; and currently
operates 20 aircraft: seven B757-200ER,
six B767 and seven A321-200.
Pegasus Airlines
Pegasus Airlines is a Turkish low-
cost airline that serves more than 26
countries and 62 destinations (24 within
Turkey and 38 internationally with a
fleet of 40 Boeing 737-800s. Pegasus
became the fastest growing airline
in Europe in 2011 amongst Europe’s
largest 25 airlines in terms of capacity
according to OAG’s (Official Airline
Guide) 2011 report.
FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | NEWS | 11
Peruvian Airlines
Peruvian fleet consists of 10 aircraft, four
Boeing 737-300, one Boeing 737-500
and five Boeing 737-200. This new fleet
will allow Peruvian, in a short time, to
begin operations to new destinations,
both domestic operations as at the start
of its international flights.
Sky Express
Sky Express operates a network of
scheduled domestic services with focus
on Public Service Obligation routes
throughout the Greek Islands and a few
airports in the mainland from its base
at Heraklion on the island of Crete. In
addition it has a flourishing charter
business.
Sky Regional Airlines
Sky Regional Airlines provide regional
carrier service for Air Canada Express,
operating scheduled flights between
Toronto and Montreal with a fleet of
Bombardier Dash 8 Q400 aircraft plus
the Embraer 175 aircraft that Air Canada
will be providing to them in 2013.
Thomas Cook Group plc
Thomas Cook Group plc operates in 22
countries worldwide and has about 90
aircraft. The group’s aircraft maintenance
is mainly performed in-house: From
‘A’ Checks to Heavy Maintenance and
these services are also provided to 3rd
parties.
TRIP Linhas Aereas
TRIP Linhas Aereas is a domestic
regional airline that is based in
Campinas, Sao Paulo State, Brazil. They
began in 1998 with two Embraer EMB
120 Brasilias. Since then they have
grown in size with the addition of ATR
42 and ATR 72.
12 | CASE STUDY: DELTA AIRLINES | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013
Leading the Way with
Inventory Management
Rick Lewis, Business Analyst, Delta Air Lines, Atlanta TechOps explains
how RFID was implemented at Delta Air Lines.
S urprises can be commonplace for airlines
and rarely are they inexpensive. There is
tremendous cost awareness in the industry and, because
so many expenses are beyond their influence, managing
inventory to the right levels can be a key element in
airlines’ profitability. Inventory is usually classified as
either Repairable or Expendable. Repairable components
are normally managed by time in service or cycles, so
they have a relatively predictable repair schedule managed
by an enterprise asset tracking solution. Beyond the
obvious throw-away stuff, the expendable category can
include single use items that are life limited by the
manufacturer and must be replaced after a certain
amount of time — whether in service or sitting on a
shelf. These are not generally tracked as well as Repairable
inventory and require time consuming inspections to
confirm serviceability. They can also be quite expensive.
Knowing when to purchase or replace life limited
parts to minimize under-utilization or expiration may
seem like a small thing, but there are several installed
on any one aircraft and just one that is missing or
expired can ground or delay that multi-million dollar
working asset. Items like passenger oxygen generators
(that supply oxygen to the masks that lie above
passengers’ heads), life vests, first aid kits, protective
breathing equipment, specialized emergency equipment
batteries, portable oxygen bottles and emergency
defibrillator devices are all considered life limited parts.
It may not be difficult to keep track of life limited
parts on one aircraft, but for Delta’s fleet of more than
700 aircraft, that equates to about 140,000 life vests,
over 40,000 oxygen generators and more when you add
in the items mentioned above. The dynamics of aircraft
“It may not be difficult to keep track of
life limited parts on one aircraft, but for
Delta’s fleet of more than 700 aircraft, that
equates to about 140,000 life vests, over
40,000 oxygen generators and more.”
flying all over the world add further to the challenge of
tracking life limited parts.
To be safe and remain in compliance, life limited parts
are checked regularly to ensure that no items remain
in service beyond their expiration date. Depending on
the type of maintenance program, items like oxygen
generators are checked while the aircraft is in for
the equivalent of a C-Check, or about every 18-24
months. The overhead passenger service units (PSUs)
are opened so dates on the oxygen generators can be
visually checked. At that time, mechanics read the date
of manufacture, which may involve loosening a bracket,
rotating the generator so the data placard is visible,
reading the date and then reinstalling the bracket. Life
vests are managed in a similar manner, with lots of
time spent crawling around the floor looking under a
seat cushion to check a date. A calculation to determine
the remaining service life is done to make sure the item
will not expire before the next check, allowing for an
appropriate safety margin. If it is determined that the
part will still be serviceable until the next scheduled
visit date, the mechanic tightens everything up and
moves on to the next location. For comparison, there
can be approximately 60 oxygen generators on a typical
B737 to 200 or more on a B777 — depending on the
configuration and there can be hundreds of life vests
that require inspection. It can be very time-consuming
to check each part, taking from a few hours to a whole
shift or more.
Not only is the inspection process tedious, but the
chance of collateral damage to other parts is significant
— standing on seats to be able to read the small text
on data placards, pinching wires or tubes when latching
the PSUs, accidentally activating the generator (which
heats to about 350F), etc. Multiply that by a fleet of
40,000 generators or 140,000 life vests and you have a
significant workload. Without the data being captured
in a record keeping system, this same cycle of work will
be repeated each time the inspection is due — visually
checking each part, no matter how new, to ensure
serviceability until the next visit.
Cost and timing for replacement inventory adds to
the challenge. Buy too many and parts sit on the shelf
unused with the calendar running: order too few and
AOG (aircraft on ground) shipping expenses pile up for
overnight shipping from all over the world.

The target
A few years ago, Delta Air Lines started evaluating a
new paradigm to address these business challenges. We
needed something that would improve the process not
by a few percentage points, but by orders of magnitude.
We also wanted to minimize any business process
changes. We wanted to be able to use data to replace
inventory — data is better, faster and much cheaper
than inventory. Our past approach was ‘we don’t know
we need it until we look’ but with data (knowledge) the
future process will be ‘we don’t have to look until we
know we need it’. This saves in three significant ways:
1) Avoids purchasing life limited parts before they are
needed (reducing shelf-loss);
2) Minimizes AOG shipping expenses related to these
items;
3) Avoids repeated date checks on items that are still
serviceable.
Delta was also committed to getting results quickly, no
airline can afford a multi-year return on investment
(ROI); we are also committed to a learn-as-you-go
scenario. We knew we couldn’t figure out all the
benefits or all the costs, ahead of time but we were
pleasantly surprised at what we found.
A fast, accurate way to collect and store data for
selected life limited parts was needed, and Delta settled
on using RFID (Radio Frequency ID) technology.
RFID technology is truly amazing — it’s like bar code
technology that doesn’t need line of sight. The radio
FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | CASE STUDY: DELTA AIRLINES | 13
Click here for full SOFTWARE details and for a demo
PSIPENTA
Software for Perfection in Aerospace
Mobile Processes MRO Sequencing
Order Management Warehouse Management
Spare Parts Management Adaptive Planning
waves from a handheld reader can go through, over, Project Management Skill Management
under and around obstacles to provide the RFID tag
with RF energy. This allows the tag to answer back to Data Collection
the reader. If the portable reader sends out one watt
of power to query any RFID tags in the vicinity, each
RFID tag answers back at about one millionth of that
power to say ‘I’m over here and here’s who I am.’ PSIpenta suite supports the planning and control of main-
The reader can find hundreds of tags per second
which is pretty amazing considering that the RFID tags tenance and servicing processes. The scope of PSIpenta sui-
have no power of their own (passive RFID) and the
RFID chip itself is no bigger than a grain of pepper. te covers the whole MRO process ranging from slot and
Delta started pursuing this technology solution
in 2009, at about the same time the partnership of
Aerospace Software Developments (ASD, Dublin,
hangar planning to mobile processes.
Ireland) and Technology Solutions (Oakland, CA)
began making RFID commercial off-the-shelf solutions Learn more about PSIPENTA and visit us in Bangkok on the Airline & Aerospace
available for airlines. They are leaders in aviation MRO & Flight Operations IT Conference at space E2.
RFID, having helped develop the ATA Spec2000 RFID
standards and demonstrated the first industry solution
in 2007. They also have solutions for OEM suppliers.
Their software solutions are the only ones in the
industry that have been certified by the GS1/EPCGlobal
organization.
The initial goal for Delta is to make parts visible PSIPENTA Software Systems GmbH
to those who manage and replace them. With this
visibility comes an element of predictability for Dircksenstrasse 42-44 • 10178 Berlin – Germany
inventory, scheduling and workflow — helping, as sales@psipenta.com • www.psipenta.com
discussed earlier, to avoid costly surprises and expensive
AOG shipping expenses.
14 | CASE STUDY: DELTA AIRLINES | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013
The solution
The first demonstration of the RFIDAeroCheck solution
to Delta management occurred over two years ago with
Directors and Managers in the First Class section of
a Boeing 757 and more people standing in the back
aisle. The Oxygen Generators in the PSUs had been
previously tagged with RFID tags. A brief explanation
of the system was provided by Dave Browne from
ASD in the front of the First Class section, then the
trigger was pulled on the handheld reader and a series
of beeps — too quick to count — was heard from the
reader. It had read the entire First Class section without
taking a step.
Dave then demonstrated how easy it was to induct
the individual oxygen generators into the software.
The reader was handed to each person to enter the
necessary data just like a mechanic would at each
generator location. There was initial hesitation, followed
by an, ‘Is that all there is to it?’ response.
After a brief discussion of the potential uses for RFID
on our aircraft, we got the thumbs-up approval to
proceed with the project, and we were off and running.
“A solution was developed for tagging these legacy parts according to the ATA Spec2000
standard, giving each legacy part a unique number to identify it. In the future, OEMs
will be delivering RFID tagged parts.”
Delta did not wait for OEMs to begin tagging their
oxygen generators to be able to leverage the technology.
It didn’t make business sense to wait for existing O2
generators to age out of the system, nor to replace all
the generators with new ones — that would lose a
significant amount of useful life on those assets and
would take us in the wrong direction. A solution was
developed for tagging these legacy parts according to
the ATA Spec2000 standard, giving each legacy part
a unique number to identify it. In the future, OEMs
will be delivering RFID tagged parts containing the
actual manufacturer’s CAGE Code, Serial Number, Part
Number, and Date of Manufacture. At that time, the
transition will be transparent and the mix of both new
and legacy parts will coexist seamlessly.
The oxygen generator RFID tags designed for this
particular use work extremely well, providing 15 foot
read ranges and quick read times using a portable
RFID reader. Tags are also available for application to
life vests, life vest boxes/pouches, passenger oxygen
masks, medical kits and many other emergency
equipment items. All are available from William Frick
& Company and are AS5678 certified, as required by
the FAA.
The software chosen, RFIDAeroCheck, presents a
small footprint, is server based and web accessible.
It provides many user assignable switches to allow
configuration for a variety of terminologies, date
formats and expiration schemas (i.e. first of month, last
of month). The portable RFID scanners connect via
Wi-Fi at hangar and line station locations. Mechanic
training for the wireless handheld scanner application
was easy and only took about 30 minutes on the
aircraft.
Training for the server side application is slightly more
involved. That’s where the LOPA (LayOut of Passenger
Accommodations — essentially the floor plan of the
airplane) is created for each fleet configuration and
populated with the desired emergency equipment.
The process is assisted by a GUI (Graphic User
Interface) design tool and some basic configuration
menu selections — such as, Economy is 3x3 seating
starting at row number 11 and continuing for 28 rows;
and immediately you’ve generated a picture of the
Economy section seating. Adding lavatories, galleys,
closets, exit rows, extra aisles, etc. is easy. The locations
are click-and-drag positioned and can be named
according to the appropriate nomenclature. The layout
is easily created and looks like the actual aircraft so
all equipment will be located where it is expected on
each aircraft. The design tool accommodates single
aisle, double aisle and double decker, also allowing for
custom named classes and extra sections. The server
software also holds the software configuration options,
reference part data and reporting functions.
Once the LOPA is configured in the software, each
location (seat, PSU, closet, etc.) is populated with a life
vest, oxygen generator, etc. until there is a complete
map (and database) of every piece of equipment for
each aircraft.
The process
When the aircraft arrives for a visit, each item is
inducted into the software, assigning each uniquely
identified part to its specific location. Drop down
menus or 2D barcodes are used to harvest the part
number and date information. This initial induction
can be done on a B757 in about 40 minutes by two
technicians and about two hours on a B777. After the
induction is complete, the part information exists on
the server and can also be checked with a 45 second
walk down the aisle with the handheld scanner, quickly
confirming the presence and expiration status of any
tagged items — to the specific location. Any items
that appear on the Exception Report, generated on the
handheld software following the RFID scan, are visually
checked for serviceability and replaced, tagged and
inducted back into the software if required.
This RFIDAeroCheck solution is a complete,
standalone solution from data collection to automated
reporting. It can even automatically email data for
notification of items that are approaching an expiration
date. The database reporting function also allows
maintenance to plan what their life limited part
workload will be on any given tail number, and allows

inventory analysts to better predict both short and
longer-term inventory requirements. OEMs also benefit,
minimizing last minute AOG orders and scrambling
to accommodate customers. It’s a win-win for
everyone and, when appropriate, this solution can be
integrated with existing enterprise systems for inventory
planning and scheduling of aircraft maintenance, to
generate even greater ROI opportunities. Delta has
not integrated the RFIDAeroCheck software with the
enterprise systems yet. Our approach is ‘learn first, and
then grow’.
The ROI to Delta can be measured in terms of
months, not years. Implementation is not at all
complete and we are still exploring the scope of
equipment that should be tagged. We are also
investigating ways of performing item level security
checks using RFID solutions. And we are also working
with select vendors to include RFID tags on new
purchase inventory. This will begin the process of
switching to OEM tagged inventory. Until then, we
have a solution to best manage our legacy tagged,
already paid for, flying inventory.
Delta has been studying this opportunity for many
years. Using aviation-specific RFID standards,
inexpensive tag options, and user accepted and
friendly software, we are moving forward using RFID
technology to reduce our costs and explore ways to
positively impact our operations as industry leaders in
this arena. n
FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | CASE STUDY: DELTA AIRLINES | 15
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16 | CASE STUDY: JET AIRWAYS | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013
Organising data for more useful outcomes
Amol Salaskar. Manager Engineering IT at Jet Airways describes integrating IT systems
using standard data exchange formats for technical reliability.
S PEC 2000[1] is a set of e-Business specifications, products and
services which have evolved over more than 40 years and are
designed to address challenges in the supply chain processes of the airline
industry, incorporating the latest technological advances in information
exchange. It aims to streamline business processes and reduce administrative
costs. As more trading partners embrace it, the system will become
increasingly efficient and effective.
Created by the airline industry under the auspices of A4A (Airlines for
America – previously ATA), SPEC 2000 is divided into four major areas of
e-Business: Aviation Marketplace, e-Commerce Standards, File Standards,
and Bar Coding Standards. These are further developed into 17 chapters for
data exchange of which Chapter 11 deals with the collection and exchange
of fleet and component reliability data [2].
Boeing introduced the In-Service Data Program (ISDP), which created
a platform for airlines and suppliers to share fleet-wide reliability data.
This service allows participating airlines and Boeing to perform reliability
analyses on fleet performance which, in turn, supports improvements
to current in-service aircraft as well as new aircraft development. The
maintenance and reliability data exchanged through ISDP has been an
enabler for analyses to determine whether aircraft performance problems
are unique, assess if the mean time between failures are normal, identify the
No Fault Found (NFF) rates, determine returns on modifications, develop
contingencies for future failures, efficiently review performance data from
various entities on a common platform, and develop benchmarks [3].
With the introduction of the SPEC 2000 data exchange formats, it is
possible to collect data from both airlines and suppliers. From airlines,
it is possible to collect material on ten data subjects: hours and landings,
component removals, schedule interruptions, logbooks, scheduled
maintenance, service bulletin, shop findings, piece parts, status change and
summary. From suppliers it is possible to collect data on airline returned
components, Boeing (factory and receiving) rejected components, and
components returned for modifications [2].
Fleet data shared by airline customers is critical to Boeing’s commitment
to provide cost-effective fleet support. When customers provide ongoing
operational information, Boeing is better equipped to make cost-effective
safety, performance, maintenance, and modification recommendations.
Participants in this flexible, confidential program compile data on as many as
nine primary service reliability areas (as defined in SPEC 2000, Chapter 11)
and send it to Boeing through MyBoeingFleet.com. In addition to providing
a broad-based source of fleet data, it gives operators an opportunity to focus
attention on issues that address their individual needs [3].
Furthermore, ISDP allows participants to view data compiled by
individual, participating airlines, some of which have fleets and operating
environments comparable to their own. However, use of this data is
restricted to improving operating performance.
The motivation at Jet Airways
Jet Airways Technical Services would send fleet and component reliability
statistics to Boeing every month: Boeing would then compile and analyze
this data received from all the operators. The airline operators would
have to contact Boeing in order get specific information, e.g. trends or
industry performance of certain aircraft systems or components. The
airline operators did not have ready access to all the data from which they
could perform any customized analysis. In order to benefit from the vast
repository of this data (from other airlines), an airline would have to enroll
in the ISDP (In-Service Data Program).
Jet Airways is a member of the ISDP, and was also
sending across data. Therefore, by simplifying and
automating the process of transmitting the data
in xml standardized format for data exchange, the
manual efforts (for both Jet Airways and Boeing) will
be reduced, and the implementation of the greater
advantage from this project would allow Jet Airways
to perform any data analysis on the vast information
repository held by Boeing on reliability of aircraft and
components. This would aim towards improving the
technical dispatch reliability.
The opportunity to leverage technology arose with
the availability of the data exchange standard, SPEC
2000 Chapter 11, which deals with Reliability Data
Collection/Exchange specifically for airlines, and
airframe, engine and component manufacturers.
Several of the data subjects were included as features
in the E&M (Engineering and Maintenance) IT system
at Jet Airways and Boeing actively wanted to support
with SPEC 2000, that being the standard format for
data exchange. This lead to Boeing wanting to setup a
joint implementation team that would ensure that Jet
Airways is fully capable of deriving the benefits of ISDP
with the SPEC 2000 chapter 11 data exchange formats.
In the original implementation efforts Jet Airways
planned to go live in 18-24 months, but with the active
participation from Boeing, this project time-line is now
less than 12 months.

Level of Activities in the Project
The project plan was drafted with the aim to have all nine data
subjects (see below) of SPEC 2000 Chapter 11 reported by Jet
Airways to Boeing. The following key stages were considered
as working towards a successful completion of the project:
a) Identifying the project team on both sides — Boeing and Jet
Airways.
b) Mapping data from Jet Airways’ IT system (AMOS) with the
SPEC 2000 xml data formats for Chap 11.
c) Identification of hardware and implementation setup.
d) Evaluation of the data quality.
e) Testing of the existing SPEC 2000 xml standards within
AMOS for meeting data quality requirements.
f) Changing internal processes so that they would align with
the standard processes.
Setting up the team
The project team was drawn from Boeing and Jet Airways.
On the Boeing side there was a Business Analyst, an IT
programmer and a SPEC 2000 specialist (on standby).
The Jet Airways team consisted of the Engineering/Reliability
expert, IT focal, and a data subject expert (as needed).
The working protocol consisted of an on-site meeting to
establish the project activities and timelines, and perform the
data mapping. Thereafter all stakeholders were to work on
individual project activities and report status in the weekly
project report-out teleconference. The weekly teleconference
and the weekly status reports were released by Boeing’s
Business Analyst.
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FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | CASE STUDY: JET AIRWAYS | 17
Mapping data
SPEC 2000 Chapter 11 consists of the following nine
data subjects:
• Hours/Landings;
• Aircraft Events;
• Aircraft Logbook;
• LRU Removals;
“we requested of Volartec that the
• Scheduled Maintenance; implementation project should not
• Service Bulletin;
• Shop Findings; exceed 30 days, in order not to interfere
• Shop Findings – Piece Parts; and
• Aircraft Status Change. with our operation.”
The team met on-site to perform a data sanity check
consisting of two parts:
a) To know whether the data was available within Jet
Airways (either in the IT system or in any other
format).
b) If the data was available, then to develop a process
for collating and organizing it in the SPEC 2000
format required for reporting. This consists of…
i. Data extracts that are available as a standard
within the IT system (AMOS).
ii. Data within the IT system but that need to
“The opportunity to leverage technology arose with the availability of the
be extracted and organized in the SPEC 2000 data exchange standard, SPEC 2000 Chapter 11, which deals with Reliability
format required for reporting.
iii. Data outside of the IT system in other formats, Data Collection/Exchange specifically for airlines, and airframe, engine and
e.g. MS Excel: special software processes
needed to be developed to collect that data and
component manufacturers.”
organize it in the SPEC 2000 format
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18 | CASE STUDY: JET AIRWAYS | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013
“The primary advantage derived from implementation of the ISDP requirements
using SPEC 2000 Chapter 11 data standards was that Jet Airways would now have
access to the vast repository of reliability information available within Boeing.”
Based on this assessment there were several actions
initiated. The project plan was developed into three
specific stages.
Stage 1 was to implement the SPEC 2000 data
subjects that were already available from the IT System
(AMOS).
Stage 2 consisted of developing the data extracts that
would support towards developing the xml outputs
that are not available. This would be done using an
externally developed IT tool; in this case, MS Access.
Stage 3 was to augment use of the IT System (AMOS),
by converting the present manual processes into an
electronic process. It was further proposed to utilize
the SPEC 2000 interface capability available in the IT
system.
Identification of hardware
and software
In order to map the data the SPEC 2000 schemas
were procured from A4A. Due to various versions of
the schema being available, there was a need to agree
on the SPEC 2000 version that would be used in the
implementation, and one that it is compatible with the
IT systems at both Jet Airways and Boeing.
During the data mapping process there were three
observations:
a) Some of the data subjects produced from the IT
system could be directly transmitted to the Boeing
system;
b) A few data subjects required data cleansing before
they could be transmitted to Boeing;
c) A few data subjects were not a standard part of the
IT system, hence suitable data extracts routines were
created that would then be organized in SPEC 2000
xml format before transmitting to Boeing.
Since b) and c) were concerns to be addressed, the
team decided to have a custom developed system as a
staging application system. The Jet Airways IT system
would send the data to a staging system using FTP
(File Transfer Protocol); the staging system would then
process the data into the required format before it
could be transferred using FTPS (File Transfer Protocol
Secure) to the Boeing data upload service. The staging
system was decided based on the data load and the
processing requirements.
It was agreed that the Jet Airways IT system (AMOS)
would send data to the staging application (within Jet
Airways domain), that would process the information
and perform a data sanity check. Once the files were
scrutinized the data would be prepared in the SPEC
2000 xml format, and transmitted to Boeing’s data
upload service. At the check-points there were people
identified who would receive email alerts in-case there
was a failure with the process of data transmission.
Evaluation of Data Quality
During the data mapping process, the team evaluated
the quality of the data for each of the data subjects. The
sample file from the test (sandbox) environment (IT
system) was setup to generate the SPEC 2000 xml files.
A sampling of some of the data points was performed
to check for inconsistency or whether the reported
information was not in accordance with the definition
of the SPEC 2000 definition. These were carefully
analyzed for any repetition or duplication, and then
measures were taken to correct the data and educate
the users, who generated the data so that it would be
correct right from the start.
Procedures were designed and implemented along
with Engineering Quality so that compliances were
faster. Also, training and write-ups were separately
issued to give step-by-step instructions on how the
information was to be input in the IT system.
Peculiar Data Challenges
Due to a long legacy of using the IT system (AMOS),
there were a few data gaps in the information captured.
These were addressed by the following methods:
a) For inconsistencies, it was decided to make certain
data fields mandatory so that errors are eliminated at
source.
b) Education of the users, and preparing work-
procedures for user reference.
c) Issuing quality circulars that allowed us to enforce
certain discipline in the way information is captured.
The bigger challenge arose when the process did not
fully adhere to the requirements of the IT system,
which in-turn influenced the quality of data produced
by the xml file. This was addressed as follows:
d) For data stored in the IT system but not part of
the standard SPEC 2000 out-puts, separate software
routines were developed so that AMOS data could
be extracted and produced into the required xml
formats.
e) For at least one data subject, the IT system was not
being fully used for managing the entire business
process. Hence, software routines were developed
(application) so that the data could be drawn from
alternate systems (e.g. MS Excel files) and joined
with data from the IT system, to prepare the
required data format.
Advantages
The primary advantage derived from implementation
of the ISDP requirements using SPEC 2000 Chapter 11
data standards was that Jet Airways would now have
access to the vast repository of reliability information
available within Boeing. Also, certain processes were re-
designed and re-implemented; hence business processes
now conformed with global standards. And, pre-
existing manual business processes would get converted
into electronic form. n
References
[1]http://www.spec2000.org/. [2] Using SPEC 2000 to
streamline your business. Jon Andresen – President
Technology Solutions. ATA eBusiness Program. Oct
2008. [3]. In-Service Data Program. John Kneuer –
Team Leader, In-Service Data Program. Boeing. Aero
Magazine. Q1 2008.
About Jet Airways
Jet Airways currently operates a fleet of 99
aircraft, which include 10 Boeing 777-300 ER
aircraft, 11 Airbus A330-200 aircraft, 2 Airbus
A330-300 aircraft 59 next generation Boeing
737-700/800/900 aircraft, 16 ATR 72-500 and 1
ATR 72-600 turboprop aircraft. With an average
fleet age of 5.66 years, the airline has one of the
youngest aircraft fleets in the world. Flights to 73
destinations span the length and breadth of India,
and beyond to Asia, the Middle East, Europe and
North America.
Amol Salaskar
Manager Engineering IT, Jet Airways
Amol Salaskar has been a manager
Engineering IT with Jet Airways
for over seven years. In this role,
he manages the administration
and integration of solutions
(technology and process) into
the business areas of Engineering
and Maintenance. Prior to that he worked
as a Business Analyst for Fleet Management
Operations, with General Electric where he
certified as a Six Sigma Green Belt.
He holds a Bachelor’s degree in Mechanical
Engineering, a Master of Science in Industrial and
Systems Engineering from Auburn University,
USA, and followed by a diploma in Management
Studies.
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How I see IT
ACG v Olympic Airlines – is the definition
of ‘airworthy’ changing? Michael Denis
What is the definiti on of
It seems like a silly question to
avi atio n tra de
be discussing in an
magazine since it should be universal
and fundamental, but it’s amazing
the number of answers you get
you
depending upon who
favorite is, ‘Airworthin ess is like
the Supreme Court onc e said abo ut
pornography – we can’t define it but
we
we know it whe n improves regulatory comp
INTERACTIVE: Get Involved!
Why not get involved with the debate? Send
your comments or questions to Michael by clicking here.
The recent ACG v Olympic
established some importa
“Whether a particular defe
Airlines civil lawsuit in the
nt precedence.
ct renders an aircraft un
UK reviewed the definition
which was in debate and
the part in question and fit or unsafe for flight wi
the severity of the defect. ll depend upon the functio
knows of the defect or no It will not depend upon n of
t. An aircraft with a defe whether the operator of the
flight is not rendered fit ctive part which renders aircraft
or safe for flight on acco the aircraft unfit or unsa
defect. Airworthiness depe unt of the operator of the fe for
nds upon the condition of aircraft being unaware of
upon whether or not a de the aircraft at the material the
fect is known to the opera time. It does not depend
of commercial aircraft int tor. I do not consider tha
ended for the carriage of t any prudent lessor or les
the aircraft carried a hid passengers would regard see
den defect which, if the an aircraft as airworthy if
corrected before the next lessor and lessee had kn
flight.” own about it, would have
to be
I conducted a survey on
several industry blog sites
an aircraft was compliant and the common definiti
to its type certificate, supp on given was, ‘airworthy
[was] safe to operate.’ lemental type certificates meant
and airworthiness directi
ves AND
While the first is easily pro
ved or disproved by accu
the second requirement, rate and precise docume
‘safe to operate’, is a bit ntation and physical inspe
determination of airworth more difficult. The ‘safe ctions,
y is enabled via a Continu to operate’ element of the
flight inspection by a pil ous Airworthiness Mainten
ot. The judge found “a po ance Program (CAMP) an
airw ort hy? or sta nd ar d pre-
The civil lawsuit also foun d of inspection by AirAsia…”
d deficient maintenance
Aerospace. Air Asia was in governance practices by
Air Asia and on their beha
the pro cess of re lf by ST
pressure to complete the delivering a large number of
aircr af t an d “ST
1C ch ec Ae ro
k with as little delay as space were under
‘pencil-whipping’, that is, possible”. “Reference was
sig nin g ma de , i) to the
off on a job even though practice of
it was not carried out…”
In the en d,
air
ACG prevailed on the tec
hnicality of estoppels – tha
ask . My cr aft, wh en Olympic t regardless of the airwo
sig ne d the certificate of accepta
nc e; it gave up its rights to
rthiness of the
wha t So wh at does this have to do wi su e.
th an eJournal on MRO tec
hnology?
Standardized electronic
re co rd
s and the paperless aviat
not because it makes lab ion ecosystem is here and
see it.’ or mo re pro du is going to accelerate,
ctive, not because it decreases
ex
liance – we are going to cess inventory, and not becaus
co st change because lawyers, e it
of pape r and non-standardization. in surers and CFOs are seeing
the
At least that’s how I see
IT.
20 | WHITE PAPER: ADS | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013

W hy do we talk about technical records

scanning? Anybody can scan paperwork
today because everybody has a big photocopier that
can print, fax, copy, scan… in fact, everything but
make the coffee! However, all too often the user,
whether MRO or airline, ends up with a lot of PDF
files holding black and white images. Even with
rigorous naming of and architecture for file storage,
it will often take as long to dig into PDF files as
into paperwork, in which case it might be quicker
to refer back to the paper work in the first place.
Introducing the expense of an OCR (optical
character recognition) engine such as ADOBE
ACROBAT Pro, will at least assist in using the
windows search engine, if enabled on your
computer, or the search engine from ACROBAT,
but only on clearly printed characters. Using
ACROBAT INDEX/SEARCH engine will make it
possible to have all files combined into one, thus,
say, having a 20Gb PDF file for one year of records
on an A320.
Some MRO software allows users to link
individual PDF or TIF files to task cards or a parts
history. However, this can be time consuming,
most often the time of engineers whose job should
be more about monitoring maintenance operations
than scanning and linking files to corresponding
electronic records in the MRO system. This is still
prevalent in many airlines and sometimes when,
in these times of cost reduction, the cost of sitting
an engineer behind a scanner becomes prohibitive,
the linking of scanned records behind electronic
records is simply abandoned. So, when a lease
ends and the time for repossession arrives, large
numbers of engineers have to revert to the records
and make copies of certain documents to suit the
lessor’s redelivery conditions. Added to which, most
lessors have their own way of requiring the records.
These days, we hear increasingly about eSignatures
for maintenance operations and electronic record
keeping. Without doubt, this is the future but there
are still some issues. Firstly, aircraft compliant

Technical records – making them work

with full eMaintenance, such as the A350 or
B787, are new and currently represent less than
1% of the global fleet: against that, many aircraft
between five to 40 years old remain in service.
These old birds still have their delivery documents
and maintenance records only in paper format
or sometimes even on microfilms. Secondly, as
Julien Albrecht, General Manager, Aircraft Data Systems considers how to transform paper into useful information? no global standards have yet been established
and accepted for aircraft electronic records, local
aviation authorities will not certify an aircraft
with only scanned copies of records. Some airlines
“…aircraft compliant with full eMaintenance, such as the A350 or B787, are new and currently represent less than 1% of the global simply do not look at aircraft that don’t have full
paperwork traceability.
fleet: against that, many aircraft between five to 40 years old remain in service.” Aircraft Maintenance Records, it seems, will still
be around for at least another 30 years.

High speed, high definition
color scanning
In recent years, professional scanners have become
much more accessible. Production scanners like the
CANON DR-6040C are capable of scanning, in one
day, a full year of records for a B747, including Line
Maintenance, Work Orders, Jaa/FAA ‘form ones’,
Base maintenance, Cabin log book, Maintenance log
books… This particular scanner has an ultrasonic
double feed sensor and can scan from Business card
up to A3 with full duplex (one pass) capability. It
can be transported in a standard armored case, can
easily fit on a desk and, best of all, this wonder can be
purchased for less than 4000€.
The value of scanning in color is most apparent when
it is necessary to demonstrate that you have scanned
an original document. It helps to show blue JAR/FAR
(Joint Airworthiness Regulations / Federal Aviation
Regulation) mechanic stamps or a ‘CERTIFIED COPY’
stamp in blue or red. Also, when there are only carbon
copies of Log Books available from which to make
searches, scanning in black and white or in ‘Grayscale’
levels will result in an almost unreadable copy:
whereas, scanning in color will allow for adjustment
of contrast or even suppression of background color
to make readability as good as or better than from the
original page.
The high definition of scanned images is also very
useful when reading on-screen paperwork with small
fonts such as AMM (Aircraft Maintenance Manual) or
MPD (Maintenance Planning Document) pages. We
recommend to scan in color and at 300dpi (dots per
inch) definition for Non-Routine task Cards (NRC)
and logbooks and in color and 240dpi for all other
documents. Just imagine if you had to read a scanned
FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | WHITE PAPER: ADS | 21
Click here for full SOFTWARE details and for a demo
Digital Aircraft Technical Records
FROM THIS…
…TO THIS.
page from a phone book in 100dpi and black and
white; you would never manage to phone your dentist
and your wife might never get her favorite flowers:
or, in our context, you would not be able to find
traceability for a Life Limited Part (LLP) changed five
years ago on a line maintenance operation.
The other great advantage of high resolution scanning
is that the results of OCR engines are improved by
25% for scanned pages in 240dpi and at least 30%
for 300dpi: and there are ways to further improve
the results from text recognition. Every OCR engine
has good and bad points; but something they share
in common is to provide a recognition trust rate. For
our purposes, we have selected seven OCR engines,
Microsoft Office Document Imaging (MODI),
ACROBAT PRO, TESSERACT, KOFAX VRS, ABBYY
FINE READER, READIRIS. If the first OCR run gives
a trust rate below 90%, then the page is run through
the next one until the rate gets to our minimum
requirements of 90%.
We have also developed a seventh OCR engine in
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house to meet aviation requirements. Every OCR
engine uses a dictionary to make comparisons and for
generating the trust rate. The aviation industry, like
Aircraft Data Systems
every business, has its own vocabulary and lexicon of
abbreviations, acronyms and other expressions. The Tel: +33 (0) 466 230 316, email: contact@adsfrance.net
seventh engine is tailored to check scanned records
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22 | WHITE PAPER: ADS | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013
Even so, the OCR software can still confuse a ‘0’ (nought/zero) and an ‘O’ (capital letter ‘O’),
an ‘l’ (lower case letter ‘l’) and a ‘1’ (number one) or ‘S’ (capital letter ‘S’) and ‘5’ (number
five)… For common words this is corrected using the standard dictionaries but, for part and
serial numbers it can quickly become such a huge headache that engineers will give up on
scanning and using scanned copies and revert to paperwork.
These days, the cost of computer storage is so cheap, except for Cloud based systems, that
it would be easy to dramatically reduce document quality in order to save a relatively small
amount of money. But, reducing the quality of scanning reduces the value of scanning. And
talking about Cloud based applications; how would a user, with no or limited Internet access,
connect to the Cloud to consult scanned technical records while working in the field? We use
USB sticks to fill that gap with software designed to run on any platform (except IOS Mac).
Indexing is the key
Even after having recognized the printed content of the pages there is
still a good chance that users will miss the records they are looking for.
Since 2005, we have found that 95% of searches are related to non-
routine information which is handwritten in most cases and hand written
information still cannot be properly read with software: that is one of the
reasons why it is called ‘Dirty Finger Prints’ (DFP). But what this means is
that 95% of searches will concentrate around the 5% of information that is
not recognized even with seven OCR engines… and there is still a chance
that the OCR will have messed-up in recognizing the part and serial
numbers.
To finally achieve a 99% search capability rate, every single page needs to
be presented to operators for a quality check and eventual correction. This
also allows operators to input handwritten information into indexes so that
the final user can search even on ‘dirty finger prints’.
In most cases, users should find a cartouche on every page that indicates
information about the detailed maintenance operation.
We have added what we called Optical Zonal Recognition or OZR
which allows users to define layouts of task cards for specific MROs
or Airlines and apply a layout reading capability, indicating which area
should be stored in which index. Like, but not limited to, Registration,
MPD (maintenance planning document) task reference, Work Pack
reference, related parts, AD / SB (airworthiness directive / service bulletin),
Modifications EO (engineering order). This allows all the records to be
scanned by work packs with only one reference – PO (purchase order)
or WO (work order) reference. The software does the rest. All indexing is
done virtually and, as the records are the responsibility of the operators,
nobody should alter their content. Once the work packs have been
scanned, they can be stored to a remote safe location exactly as they were
produced by the operator or the MRO. It becomes pointless to revert to the
paperwork again.
Thus, instead of having many files with names such as task 001, task
002, task 003 we set out to present information linked to as much related
information as possible.
Documents have to be presented as what they are, with indexes and title
related to the maintenance operation. Who cares about the file number or
its location? But who does not care about having access to all airworthiness
directives and service bulletins related to a specific landing gear? Indexing
could be achieved by putting printed barcodes on A4 pages in front of
specific sets of paperwork or by scanning them into specifically named files,
but this would be more time consuming and would ultimately represent a
prohibitive increase in the cost of the solution.
“Indexing could be achieved by putting printed barcodes
on A4 pages in front of specific sets of paperwork or
by scanning them into specifically named files, but this
would be more time consuming and would ultimately
represent a prohibitive increase in the cost of the
solution.”

Having in-depth indexing capability helps to create
statuses: these statuses are not the actual statuses of the
aircraft but from the technical records filing system. It
then becomes easy to cross check the statuses coming
out from the MRO IT software and the digital records
system, thus dramatically reducing the time to identify
and fix discrepancies between the two reference systems
and/or the paperwork.
System integration,
MRO System linking
These indexes, stored in an open relational database can
help build bridges between MRO systems and scanned
technical records. Storing the indexes directly into the
files can mean having to open every file to look for a
specific page. Storing the indexes into a database will
house the result of your searches and the software will
only load the page that you require when you have
displayed the correct indexes.
Whether or not to outsource
technical records scanning
and management
The first step has to be to compare the cost of an
engineer offering material to a scanner against a low
cost external company undertaking that task. As we
have seen above, engineers have other jobs to do and
might be quite a costly resource to use to scan and
maintain records. But it’s also useful to consider the
time needed by the MRO, the operator, engineers and
the lessor to reconstitute sets of records at repossession
time – this can also represent using a costly engineer
resource for a task which is not really in the job
description.
A study, published in 2004 by EASA, gives a cost
of 19 euro per page for the storage of technical
records so it might be useful for Airlines to consider
using a low cost certified storage company to handle
technical records. Also, fire is a real risk in light of
the destruction of hangars in Athens or in Brussels.
Most importantly, the aviation business is about flying
aircraft, not document storage. It would always be
better to give the responsibility to someone specialized
in that business. The same study from EASA gives a
cost of 3 euros for a scanned, indexed and remotely
stored page. Outsourcing also allows trained personal
to handle corrections of the OCR engine and retyping
of dirty finger prints, freeing engineers to do what they
are hired for, engineering.
A final advantage is that, in case of bankruptcy, the
records are not held on retention. We had a case when
an airline went into bankruptcy in 2010. The lessor
managed to get the aircraft out of the airline, but an
aircraft without its documentation means nothing.
Fortunately for this lessor, there was a complete set
of scanned records to help put the aircraft on the
market because the airline was storing the records in a
FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | WHITE PAPER: ADS | 23
ABOUT
Aircraft
Data
Systems
(ADS)
ADS is a specialist in moving aircraft maintenance
records and associated documentation from paper
to digital format, creating single records from
multiple formats (electronic and paper). It has
created a scanning methodology to ensure the
highest degree of accuracy in records scanned
from even hand written ‘dirty finger print’
originals. The firm will also create and maintain a
database from which data can be extracted in a
variety of formats to suit different requirements;
particularly those of the airline, the regulatory
regime under which it operates and the aircraft
lessor – useful at repossession time.
The service can be tailored to suit customer
requirements; either the customer can scan in
the information from the paper records or ADS
will undertake the whole record scanning and
specialized company. As the records were property of the 10 ways of storing records to meet the requirements maintenance task as an outsource operation.
the lessor, under the responsibility of the bankrupted of lessors might meet the airline’s own requirements. ADS have now scanned more than 2.5 billion
airline, it proved easy to get this aircraft back into the That’s why having good sets of indexes associated to pages for more than 650 aircraft.
sky in no time. a customizable architecture is very useful, associating
an aircraft to its lessor and then creating a redelivery
Meet the lessor requirements layout to that lessor’s standards. Records can then Julien Albrecht
Every lessor has its own requirements for redelivery of be scanned to meet the airline’s requirements. The General Manager, Aircraft Data Systems
aircraft technical records. The information is exactly indexing and virtual sorting of records will help to Graduate IT engineer. After his
the same but presented in the lessor’s preferred fashion. present the records whether in the airline’s fashion or degree and his military period
At airline level, a user can institute a way of presenting in the lessor’s redelivery fashion. This removes the need in the French Air Force, he was
scanned technical records, but if the airline operates to dig into boxes of paper files to create a set of DFP engaged by Alain Perroteau to be
80 aircraft from 10 lessors, then it would have to for AD statuses. The records generated by the scanning the Network Manager and team
implement and maintain 10 ways of scanning, storing software will meet the requirements of whoever uses leader in project management for
and indexing records. Most of the time, if scanned them. Daily scanning enables a day-by-day update LOGITAIR integration processes.
records do not meet the requirements of the lessor of the record keeping system, helps to identify LOGITAIR, was specialzed in airlines revenue
then the scanned records may be rejected, which puts discrepancies as they arise and saves significant time accounting and financial back office processing.
paperwork back on the table. And, of course, none of come repossession. n As he has been in aviation since he was two
years old pushed by his father François, also well
known in aviation industry, he confounded ADS
Digitally signing of scanned records with his father and Alain Perroteau. He is now the
general manger of ADS.
Some aviation authorities recognize scanned records as originals only if they are digitally signed at the
time of digitizing. This, at a cost of approximately 0.04€ per page, can lead to the right to destroy 80% of
the paper records held. That said, it would still be sensible to keep as much as possible of the paper like INTERACTIVE
ASK THE AUTHOR A QUESTION
SIGNED TALLY SHEETS, Certificates, NRC, work orders, engineering orders etc. as an aircraft will pass from CLICK HERE to leave YOUR QUESTION
one operator to another every five years on average and the next operator may not be under an authority
that recognizes the digitally signed documents or digitized documents.
The signature has to be given by an outside company as the owner of the scanned copies cannot be INTERACTIVE
judge and advocate. Verysign has already acquired knowledge about the specifics or our aviation world JOIN THE DEBATE
and is recognized in many but not all European and North American aviation authorities. CLICK HERE to leave your feedback about this
article and start or join a discussion
24 | WEBINARS | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013

Past Webinars: View Video Recordings of our Live Software Demonstration Webinars at Aircraft IT
Build your own MRO Software Demo Webinar Library. Search through and sign up to view the convenient video recordings of all previous Live MRO
Software Demonstration & Masterclass Webinars at the following link: http://www.aircraftit.com/MRO/Webinars/Past.aspx.
This exceptional video library contains recordings of Live Software Demonstrations and Masterclasses from the following major IT Vendors: TRAX,
Swiss-AS (AMOS), Enigma, Rusada, Mxi Technologies, Gen2Systems, Ramco Systems, Aerosoft Systems, 2MoRO Solutions, Lufthansa Technik (manage-m),
AV-BASE Systems, plus more. An outline of four of the recent Webinar Recordings can be seen below:

TRAX Software Demo of the manage-m WebSuite

TRAX M&E Solution Webinar Demonstration Webinar
6th September 2012 20th September 2012

n Session OVERVIEW n Session OVERVIEW

Sign up for this Webinar Recording and
join TRAX for a software demonstration
of their industry leading maintenance
software solution for airlines and third
party MROs. You will be taken on a tour
of the different modules and the rich
functionality the software provides with
a particular focus on the Engineering,
Documentation and Technical Records
Modules.
This Webinar will provide you with the
great chance to see a high-level review of
this industry leading software solution and
see why the TRAX M&E Software solution
is used by over 110 companies worldwide.
Sign up to view this Webinar Recording
and follow Lufthansa Technik’s guided tour
of their Technical Operations WebSuite
manage/m® designed to assist airlines in
managing the technical operation of their
entire fleet via a web-based system.
The Webinar will show you a
demonstration of a unique software
solution from the world’s leading MRO
provider which does not require any
IT investment and allows airlines to
control all aspects of their fleet’s technical
operations online – anytime and
anywhere. The demonstration will cover
the following key functions: Compliance
Reporting via an eye-catching Traffic
Light System, Deadline Tracking, Aircraft
Configuration Monitoring, Supplementary
Maintenance Management, Online Access
to Engineering Documents, Control of
Airworthiness Management, and more.

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SIGN UP to VIEW THE SIGN UP to VIEW THE
WEBINAR RECORDING WEBINAR RECORDING
 FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | WEBINARS | 25

About the Live Software Demonstration Webinar Recordings How it works:

Whether you missed them the first time around, need to refresh your understanding of available systems
before making a key decision or if you are building a reference portfolio of relevant knowledge, these
past webinar recordings will add vital market intelligence to your established professional skills. They’ll
improve and sharpen your awareness of available solutions and add to your knowledge store. You’ll
gain an overview of the major MRO software systems on the market today, from the world’s leading IT
Vendors, and all at a time and a place compatible with your busy schedule. Each demonstration lasts 1
hour, providing airlines, aircraft operators and MROs with the perfect introduction to each MRO software
solution demonstrated.
• Visit: http://www.aircraftit.com/MRO/Webinars/Past.aspx
• Use the scroll option or view the details of the latest recorded sessions on the right and select a
Webinar recording you would like to view.
• Next click ‘Register for Recording’ and enter your details.
• Once approved the video file will appear in your Member’s Area at the Aircraft IT website.
• You can then view the Webinar recording as many times as you wish, share it with your colleagues and
retain it as part of your own market intelligence reference library.

Aviation Business Intelligence

MRO/M&E Software Software Demonstration
Demonstration Webinar and Masterclass Webinar
of OASES Recording
15th November 2012 29th November 2012

n Session OVERVIEW n Session OVERVIEW

Sign Up to view this Webinar Recording Sign up for this Webinar recording and
and view this software demonstration of
OASES, Commsoft’s extremely popular join IFRSKEYES for a demonstration of their
MRO/M&E software solution for airlines Business Intelligence software solution IBIS
and third party MROs. The Webinar (Integrated Business Intelligence System).
recording will take you on a tour of the During the Webinar recording video, you
different modules and the rich functionality
the software provides with a particular will see how by drilling deep into your
focus on the Continuing Airworthiness, Flight Operations and Aircraft Maintenance
Planning, Production, Line Maintenance, data you can enhance your company-wide
Materials and Commercial Modules
decision making and generate key level
This Webinar is suitable for airlines, MROs reports.
and CAMOs of all sizes and will provide
you with the great chance to see a You will see how a sophisticated
high-level demonstration of this industry Business Intelligence software solution
leading, cost effective, MRO/M&E software
solution, and to see why OASES is used can complement your current software
successfully by over 70 companies around systems and provide much more accurate
the world. You will see how a modern, reporting data thereby greatly enhancing
cost-effective MRO/M&E software system your ability for predictive decision making
operates and the potential benefits it can
bring to your operation; or be able to and therefore increasing efficiency and
compare OASES to your current system. saving crucial costs in the long term.

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WEBINAR RECORDING WEBINAR RECORDING
26 | CASE STUDY: AIR WORKS | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013

“Today we are standing at a crossroad

wherein, on the one hand there is a
serious threat to legacy but also, on the
other hand, a tremendous opportunity to
create a simple, beautiful (and low cost)
but practical IT which can be a potent
business differentiator and confer huge
competitive advantage.”

I T is a wonderful thing: I mean… none of us

would be doing the jobs we do in quite the way
we do them if it wasn’t for IT. In fact, a lot of what
makes the modern world go round and, importantly
for us, helps airlines to fly around and over it can be
credited to IT with its power to marshal information
and help get things done. But, like any strong force, IT
can be a power for good or for bad and needs to be
handled carefully, not only to leverage the best value
from its capabilities but also because, like any power,
mishandled it can bite. That’s a lot of responsibility for
those involved. So, it matters what goes on inside the
head of a Chief Information Officer, Chief Technology
Officer, Chief Architect, Enterprise Architect or anyone
who is trying to take IT strategy decisions in today’s
world of volatility (business and political) and
technology disruption (especially with the two ‘Cs’
– Consumerisation and Cloud – getting into the
enterprise zone).

What should a CIO think about?

Today we are standing at a crossroad wherein, on the
one hand there is a serious threat to legacy but also, on
the other hand, a tremendous opportunity to create a
simple, beautiful (and low cost) but practical IT which
can be a potent business differentiator and confer
huge competitive advantage. It’s all down to managing
information, as Bill Gates put it: “Virtually everything
Ravinder Pal Singh, Global Chief Information and Technology Officer at Air Works, identifies the IT dilemmas in business today is an undifferentiated commodity,
except how a company manages its information. How
and opportunities that faces airlines today and suggests how a business might use them you manage information determines whether you win
or lose.”

Image © Air Works
Technology changes the world
Much of what technology achieves is at the behest of its creators but it could
be argued that there are two near-natural forces that technology brings to
business: disruption and convergence. Disruption occurs where a technology
development doesn’t simply replace its legacy predecessor but actually
changes the environment in which it operates by changing the way people
interact with the function. To use a consumer analogy, when MP3 files
arrived they didn’t just do what vinyl, tape and CDs had done before, they
changed how, where and through which platforms people accessed music
which meant that artists and distributors had to find new ways to attract the
public’s attention and sell their products. In a similar way, convergence isn’t
simply the coming together of technologies but often the converged result
creates a new reality of its own. Again from the consumer world, when
mobile phone technology, email capability and digital cameras converged,
they gave birth not only to a multi-capability device but also to a whole new
paradigm of ‘people’s journalism’ with anybody holding a mobile device able
to record any incident at the touch of a button or screen. Bring disruption
and convergence together and you can put into a child’s hands a device that
would once have been regarded as ‘Star Trek’ science fiction.
These forces also work on wider scale, using technology design to bridge
the gap between desire and need for consumers and technology function
to turn business needs into operational realities in the workplace for
businesses.
Image © Air Works
These, at first sight, natural forces can be harnessed, can be made to work
with the business through a process of ‘business and IT alignment’; they are
also the source of dilemmas which I and my peers and chiefs face. To run,
procure, create, simplify and continuously improve the legacy… these were
typical IT goals in past and they have changed now. I now apply a strategy
for convergence of design, technology and business to ensure that the right
systems are built, for the right business needs, in the right time; but also
for the right people to bring about quick and true successful adoption. The
trick is to recognise early and then to manage the business advantage that
disruption and convergence can generate.
FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | CASE STUDY: AIR WORKS | 27
Time and trust
Time is also an issue here. In the past, programs to
realize values from IT have often been lengthy affairs
so that, in extreme cases, benefits have arrived only
after the reasons for which they were developed have
already been superseded by events. By importing
some of the attitudes, priorities and characteristics
that govern the fast-paced consumer technology
space, businesses can move away from past sins of IT
ecosystems: undertaking multi-year implementations
(under the incorrect pretext of IT being complex) and
forced adoption of systems to business users (under
the veil of process improvement). Programs to realize
IT value need to be fast and, with technologies like the
Cloud, they need to be on the business’s own terms for
purposes that the business has identified will serve it
(rather than getting caught in the artificial enigma of
cloud interpretations by various technology providers
acting in their selfish interest). A focus such as this
can, in turn, lead to a considerable reduction in IT
spend and reduced implementation cycle times to
build or improve an IT portfolio.
And, for all of its potency and seemingly miraculous
capability, IT needs to be trustworthy. A practical
interpretation of trustworthy IT would focus on
some basic elements such as a balance of need versus
desire, the value of a consistent user experience,
customization (making what we have manage what
we need) versus configuration (aligning IT with the
business) and the superficial security of predictability
versus the longer term value of innovation.
28 | CASE STUDY: AIR WORKS | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013

“A lesson learnt from the consumer environment is that,

for users, IT should help them not challenge them.”
A world of data
Investment in IT cannot be a cost in isolation but must be aligned with
the global, world-class ambitions of the business. In order for this to
be managed in the business, it is important to ensure IT clarity at all
levels: clear architecture and design guideless, especially related to system
performance and user experience; applying simple technologies like search,
application marketplace, auto identification, maps etc. When applied in the
aviation domain, such clarity of purpose, execution and user experience
can increase efficiency by multiples. A lesson learnt from the consumer
environment is that, for users, IT should help them not challenge them.
This is true of most environments but we need to be wary of the very
smart technology providers with their respective (and often self-serving)
definitions and vocabulary about the Cloud and User Centric computing.
My vision is of a ‘World of Data’ in which data is stored wherever that is
best achieved, made available to whatever systems might be able to use
it and the resulting output presented as a seamless and immersive user
experience on whatever platform suits the user’s needs or circumstances at
the time.
poor ROI (return on investment) for IT investment. I would instead put
the stress on insights through coverage of all business critical paths (see
diagram above): for me, business intelligence is IT.
I see this as three elements (see diagram above) to manage business
information (corporate, customer and operation data), considering
globalization, growth, high quality experience and connected value chain.
By adopting these elements we can create:
• Mission critical confidence;
• True breakthrough insights.
These, in turn, will generate a true differentiator and support continuous
business success.
Business Intelligence
With change being the new constant in today’s world of volatility and
constraint, a smart IT is the only channel which can provide business
intelligence. I would differentiate today’s equating of business intelligence
Image © Air Works
to C-level dashboards as an immature view which invariably ends up with

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AircraftIT: All about Solutions for Airlines and Aircraft

Image © Air Works
Taking the best from the rest
None of this requires those of us working in aviation
IT to reinvent the wheel. There are plenty of mature
and proven adoptions of technology which we can take
away from other domains, including cases wherein,
to help their overall value chain, even fierce business
competitors, global brands, have come together to
share staple information, hence reigniting the growth
of their shared market and increasing by many factors
the efficiency of their industry at large. At the same
time, such collaborative efforts have given birth
to new paradigms and innovation which have, in
turn, improved the whole industry within which the
businesses operate.
Of course, working collaboratively and sharing
information across the value chain, especially working
with Cloud based solutions, can cause some people to
worry about security and privacy. Loss of competitive
advantage is an often expressed concern in this context
but also, depending on where the business is located,
concerns can extend to issues such as intrusion
into human rights with an attendant fear of unions,
legislation and restrictive regulatory agencies, customs
and corruption in emerging markets, a fundamental
FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | CASE STUDY: AIR WORKS | 29
reluctance to contemplate anything that smacks of
outsourcing (the individual manager’s personal interest
in managing a large number of employees to create his/
her empire as opposed to passing parts of the job over
to managing vendors) and so on and so forth. But, in
the end, users have to believe that what has worked and
generated across-the-board business success in other
sectors stands a very good chance of achieving as good
an outcome in the aviation IT sector.
That really is something positive for CIOs and
everybody involved in taking IT strategy decisions to be
thinking about today. n
ABOUT AIR WORKS
Air Works is India’s largest independent aviation
MRO and India’s first EASA certified MRO. The
company is certified to maintain 50 different
types of aircraft – ranging from small, single
engine machines to turboprops plus B737s and
A320s. Air Works includes Air Livery, UK which is
Europe’s leading independent aircraft painting and
re-finishing company and Empire Aviation Group,
Dubai which is the Middle East’s largest aircraft
management services company.
Ravinder Pal Singh
Global Chief Information
and Technology Officer
Ravi is transforming current IT and
creating its future avatar which is
aligned to Air Work’s Vision and its
various business goals. He has lived
and worked on three continents
and his global experience covers broad disciplines
ranging from strategy to execution. In the recent
past he has been associated with a leader in
technology and a ‘big 4’ management consulting
firm to help their Fortune 100 customers and
government institutions in IT transformation. He is a
child rights activist, practices yoga, runs marathons
and does mountaineering. Ravi is also a holder, in his
personal capacity, of several technology patents.
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 Vendor Job Card
30 | VENDOR
FEATURE JOB CARD|ITAIRCRAFT
| AIRCRAFT MRO | FEBRUARY-MARCH
IT MRO | FEBRUARY-MARCH
2013 2013

What makes TRAX work?

Chris Reed, Managing Director, Trax, shares the story of their
success with Aircraft IT.
fact he made his first
Chris has an educational background in computing and sales. In
n he pursued a career
software sale at the age of twelve years old. After leaving educatio
rs and joined Virgin Atlantic
in music but finally went back to working with compute
Informa tion Systems.
Airways where he eventually became responsible for their Maintenance
ng services to other
Five years at Virgin were followed by a period of providing consulti
in 1997 and has been
airlines in the MRO Software area. Chris started to work for TRAX
have accomplished the highest number
responsible for their Sales ever since. With TRAX they
of sales of this type of MRO Software in the world.

Aircraft IT: Your name, your job title and the
name of the business?
Chris Reed: Chris Reed, Managing Director, Trax.
Aircraft IT: How did Trax get started?
CR: In the late nineties, a few of us from airlines and
MRO IT got together to discuss creating a windows-
based software: until then all MRO software packages
had been mainframe or green screen types. We
worked with two European launch customer airlines
to get the product off the ground.
Aircraft IT: What is the attraction of aircraft
related IT?
CR: IT is an exciting industry, fast moving and
always changing, as is Aviation, from the early
pioneers through to the latest aircraft such as 787
and A380. Flying has become part of everyday life,
but retains a mystical quality – most people do not
really understand the physics of how an aircraft stays
in the air. I have always been interested in aircraft
and in IT, now I can be involved in both.
Aircraft IT: What is the guiding business
principle that drives Trax?
CR: There’s more than one: dedication, creativity and
advancement in the technology. We strive to create a
good working atmosphere for employees and clients
by being open and fair in business.
Aircraft IT: What has been Trax’s greatest IT
achievement to date, and why?
CR: Making our solution available as a web based
application to facilitate efficient distribution for
customers by streamlining deployment and starting
the move to iPad and android mobile devices for
greater flexibility… ‘use anywhere, on the go’.
Aircraft IT: What has been Trax’s greatest
business achievement to date, and why?
CR: To grow from a small company to a large
organisation providing essential services for
many customers, airlines and MROs. At pretty
much every airport I fly into I can see one of our
customers’ aircraft. Millions of people fly safely in
aircraft maintained using our software. That’s some
achievement.
Aircraft IT: What have been Trax’s
disappointments and what have you learned from
them?
CR: In life there are always disappointments but,
as Frank Sinatra sung, ‘regrets I’ve had a few but
then again too few to mention.’ We learn from our
mistakes and we aim to put people into the right
place, to play to their strengths. Teamwork means
creating a great team to cover all the angles and
deliver the win.
Aircraft IT: In a sentence, how would you
summarize what Trax does for aviation customers?
CR: TRAX Maintenance Software solution has
been developed with aviation for aviation, to
provide today’s most comprehensive and advanced
maintenance software solution; delivering safety,
business efficiency and visibility across the operation
for improved decision making capability and
excellent return on investment [ROI].
Aircraft IT: What is new on Trax’s development
horizon?
CR: We’re constantly improving the application and
our user groups provide a lot of input to this process.
We currently have a focus on mobile technologies
including tablet deployment of functions to provide
a great solution for today’s mobile workforce. In
line with this we’re also working on more RFID
functionality, in the aircraft records and logistics
areas. The dream of an aircraft coming into a hangar
with all the parts and conditions being scanned as it
comes through the door is an approaching reality.
The advent of e-enabled aircraft also brings new
challenges with integration into OEMs’ health
monitoring systems and the new software-based
component tracking on aircraft such as the 787.
We have been working with OEMs to bring this
functionality to our customers.
Aircraft IT: What will be the next big thing in
MRO Aviation IT?
CR: New technologies for user interfaces are
becoming more common in the general commercial
world, with personal smartphone technology in
common use now. This has spilled over into aviation
and we have been working on these developments.
We are a visionary company so finally, while
Biofeedback devices such as brain-computer-interfaces
may seem like science fiction, they are already a reality
with commercially available home devices that can
detect brain signals with an accuracy of 99% to control
computer games and apps. The time will come when a
mechanic will just have to think that they want a part
and it will be communicated to TRAX!
Aircraft IT: What do you want your customers
to say about Trax?
CR: TRAX delivers an excellent, consistent and
personalized service at value for money and with
a good return on investment. Although they’re not
perfect, we can totally rely on them.
AircraftIT: Chris Reed, thank you for your time.
 FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | IN THE NEXT ISSUE… | 31

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Case Study: Implementing software solutions
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32 | WEBINARS | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013
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February and March will bring great opportunities for readers to attend programs covering two of the leading MRO software solutions on the Market
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and gain a lot of what you’ll need to know to inform a good decision by simply attending these two informative webinars.
Swiss-AS AMOS Live MRO
Software Demonstration
n 7th FEBRUARY 2013 n Duration: 1 hour plus Q&A.
n Session 1: 07:00 GMT/UTC n Session 2: 15:30 GMT/UTC
A MOS is a comprehensive, fully-integrated software package that
successfully manages the maintenance, engineering and logistics
requirements of modern airlines and MRO providers by fulfilling
demanding airworthiness standards.
Sign up now! This Webinar offers you a great chance to view a live demo
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Description
Scenario 1: Financial Multi-Entity Process
Swiss-AS has implemented new features to allow multiple Financial Legal
Entities to exist in a single instance of AMOS.
New Functions allow for configuration of the multiple Entities,
restrictions on usage of materials between entities and easy transactions to
move material between Entities when required.
Scenario 2: Operator Maintenance Program
With the new Operator Maintenance Program AMOS provides the means
to edit the information from the aircraft manufacturer maintenance
program according to your operational needs. The module allows for
splitting of maintenance schedule items into multiple tasks, individualizing
pre-defined planning information per operator, etc.
Agenda
• General overview of Swiss-AS and AMOS;
• Recent developments and outlook;
• Scenario 1: Financial Multi-Entity Process;
• Scenario 2: Operator Maintenance Program;
• Q&A Session.
Who should attend?
This webinar is ideal for airline/MRO personnel working in any area related
to aircraft/component maintenance including maintenance executives and
decision makers.
How to sign up for the Webinar
Click on the ‘Register for Webinar’ link, select your preferred Webinar Session
and enter your details. Full instructions on how to access the Webinar will be
emailed to you.
INTERACTIVE
JOIN THE WEBINAR
CLICK HERE to VIEW FULL DETAILS AND SIGN UP FOR THIS FREE WEBINAR
 FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | WEBINARS | 33

Sign up to free live online software demonstrations for a perfect introduction to the world’s leading MRO Software vendors and to learn how they
can assist and add value to your operations.
And remember that if you miss a webinar or are reading this after the live webinar has run, you can still access all of the benefits through a recording
of the event. Just go to www.aircraftit.com/MRO/Webinars.aspx for how to do that.

AD Software MRO Software Webinar Overview

AIRPACK is a new-generation maintenance software which improves safety
and operations efficiency of aircraft and helicopters operators (Airlines /

Demonstration Webinar General aviation / CAMO / MRO). The new scope functionality developed
for AIRPACK latest 2011/12 version is convincing more customers worldwide
of our Innovative IT solutions. AD Software is carrying on its success story and
recorded twelve new customers in the last 18 months.
Sign up now! This Webinar offers you a great chance to view a live
n 21st February 2013 n Duration: 1 hour plus Q&A. demonstration of AIRPACK, and allow and interactive access to the system
n Session 1: 07:00 GMT/UTC n Session 2: 15:30 GMT/UTC functionalities.

Agenda
• General overview of AD Software (10’)
• Presentation of the 6 AIRPACK modules (10’)
• AIRSTAT’s highlights: ‘How to quickly issue a reliability report?’ (30’)
• Q&A Session (10’)

Who should attend the Webinar?

This webinar is ideal for personnel and executives working in any area related
to aircraft maintenance and fleet management; mainly engineering, purchasing,
store, quality and technical department.
AD Software has developed a fleet management system and logistics package
called ‘AIRPACK’ that fulfils the airworthiness standards of EASA and FAA,
and is continuously updated accordingly. In 2012 AD Software was selected
as one of 30 French National Finalists in the prestigious European Business
Awards and was second at the CIC International Export competition.
Growing from 17 customers in 2009, to 45 as of June 2012 (an impressive
achievement for a company of only 20 people) AD Software now handles
more than 340 aircraft. Furthermore, a considerable number of airlines/
CAMO/MRO providers have already committed for AIRPACK solutions or
are in the process of seriously considering its acquisition.
AIRPACK meets the needs of middle size airlines MRO and CAMO.
The strength of AD Software is the simplicity of its product. AIRPACK
is Microsoft Windows® ready, web-enabled, multilingual and complete
training can be done in five days. The company provides 24/7 online
technical support, with extremely competitive pricing.

How to sign up for the Webinar:

Click on the ‘Register for Webinar’ link, select your preferred Webinar Session
and enter your details. Full instructions on how to access the Webinar will be
emailed to you.

INTERACTIVE
JOIN THE WEBINAR
CLICK HERE to VIEW FULL DETAILS AND SIGN UP FOR THIS FREE WEBINAR
 34 | TENDERS | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013

2moroAnnoncePresse1112.pdf 11/01/12 16:12:56

Click here for full SOFTWARE details and for a demo

MRO Software Tender Upload

Aircraft IT website MRO Software Tender Upload function puts your
requirements in front of all the leading MRO IT Vendors.

J
T he Aircraft IT Tender Upload function
allows Airlines, Aircraft Operators and MROs
the opportunity to send their software requirements to
30+ of the world’s leading MRO IT Vendors at the click
CM
of a mouse. It’s all of a piece with Aircraft IT’s mission
MJ
to put readers in front of as many opportunities as
possible to maximise their professional effectiveness;
CJ this time by linking to other professionals with a proven
track record of matching complex requirements with
CMJ
effective software solutions.
N
Whether you are looking for full end-to-end
Modular Maintenance & Engineering Management
Software, ERP, Fully Integrated MRO software, Digital
Documentation Management solutions, Supply Chain
Management Software, Document Scanning Solutions,
or something more, this Tender upload feature will
allow you to send your requirements to all the major IT
Vendors at the same time... and it’s not rocket science!
In fact, it couldn’t be easier.
Send your MRO software requirements to the following IT Vendors:
Here’s how it works:
• Visit the Tender Upload page at the Aircraft IT
MRO Website by clicking here.
• Login below with your Aircraft IT Membership
details. If you are not a member click on sign up
and enter your details — it is free to join. If you
are already logged in click on ‘Upload Tender’
below.
• Fill in the Tender Upload form and upload a
PDF document of your requirements. Under the
‘Software Type’ section, which ever box you tick
sends your Tender to all the IT Vendors in that
section of the Aircraft IT website.
• Click ‘Upload Tender’ and your information will
be sent to the key contacts at the IT Vendors.
Once the Tender has been uploaded the IT Vendors
will very soon send you details about their software
and product solutions that would be suitable to
address your requirements.
Aircraft IT MRO eJournal:
Subscribe for FREE
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all future editions of Aircraft IT MRO
1. Fill in our online subscription form – it only takes a few moments. By filling
in the subscription form you will also receive alerts regarding the latest live MRO
Software Demonstration Webinars and you can also take part in all the interactive
features at the Aircraft IT website.
2. Download the free Aircraft IT App – Search ‘Aircraft IT’ in the App store or
click here for full information.

www.aircraftIT.com
 Interested in IT systems
for Flight Operations?
Click here to read AircraftIT Operations eJournal.

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 FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 37

Pureplay, BoB and ERP MRO Solutions ADSoftware

MRO Software Directory 2MoRO Solutions
W: www.2moro.com
T: +33 (0)559 013 005 (EMEA & Asia)
W: www.adsoftware.fr
T: +33 (0)4.50.89.48.50
E: contact@adsoftware.fr
Key ‘at-a-glance’ information from the T: +001 514 861 8686 (Americas) Company formed: 1998, Office Location: France, Thailand, South Africa, Brazil
world’s leading MRO software providers. E: 2moro@2moro.com Name of Product Marketed
Company formed: 2004, Office Location: France (HQ) and Canada
There are three recognized categories of MRO software solutions: • AIRPACK
1) Pure-play MRO solutions also known as Best of Breed (BoB) Name of Product Marketed Number of Modules.........6
2) Enterprise Resource Planning (ERP) Solutions • Aero One®, Aero-Webb®, BFly®
3) Specialist Point Solutions Number of Modules.........6 Five Key Business/Software Areas
Software solutions assigned to categories 1 & 2 offer a complete end- Five Key Business/Software Areas • AIRTIME - Fleet management & CAMO
to-end MRO solution for airlines, MROs and aircraft operators and meet • Fleet Management • AIRSTOCK - Inventory control & Logistic
most business system requirements for MRO facilities and airlines of • Technical Referential Management • AIRDOC - Documentation management
any size seeking a new MRO software solution or looking to replace or • Maintenance Forecasting • AIRSTAT - Reliability and statistic reports
renew an existing one. • Inspection, Sentencing, Workbench • AIRWORK - Time Tracking Software
Pure-play systems are designed specifically for the aviation MRO • Configuration Control
Created in 2004, 2MoRO Solutions is an innovative company dedicated to software development for the ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK.
industry and typically offer a complete solution to fit with the highly
Aerospace & Defense market (operational and R&D needs). We are located in America and in Europe. Our This 6 modules system replies to the needs of aircraft and helicopters operators, as well as MRO and CAMO
regulated nature of the industry. ERP MRO Solutions are part of a
solutions are operated in 17 countries. We provide three high value products: Aero-One®, Aero-Webb®, centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and
complete end-to-end enterprise wide software package and allow for
BFly®. We have partnership with the world best of class ERP and PLM software providers, SAP® and PTC®. Our regulations. Today, ADSoftware counts more than 45 clients worldwide. The strength of ADSoftware is the
extended capability with other systems such as Finance and Human products are fully integrated with ERP offering cross functionalities: Accounting, Financials, Sales, Purchasing
Resources. simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages
, Operations, Inventory & Distribution. We offer specific A&D functionalities: Fleet Management, Technical
Specialist Point solutions are MRO systems that are particularly strong Referential Mgt, Maintenance Forecasting, Maintenance Execution, Inspection & Sentencing, Configuration and a complete training can be done in just five days. The company also provides a 24/7 online technical
in certain niche areas and usually complement the pure-play solutions. Control, CRM & CSM. support and extremely competitive pricing conditions.
For ease of reference the directory below is divided into two sections:
Click Here for Software Details Click Here for Software Details
Pure-play and ERP MRO Solutions; and Specialist Point Solutions
Click Here to Request Private Demo Click Here to Request Private Demo

Click here for full SOFTWARE details and for a demo

growing success...
The flexible, professional MRO system
Commsoft’s OASES MRO system offers
comprehensive professional functionality together
with a flexible, affordable approach that understands
your business’ scaleable growth needs in today’s
turbulent market.
Each OASES module can be offered individually or
can be integrated at the engineering centre of your
business systems.
Over 50 current aviation users, including airlines and
MROs, spares suppliers, CAMO, corporate and bureau
operators have grown their success with us.

info@commsoft.aero +44(0)1621 817425 www.commsoft.aero

38 | SOFTWARE DIRECTORY | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013

ADT - Applied Database Technology AeroSoft Systems Inc. AV BASE SYSTEMS

W: www.adbtech.com W: www.aerosoftsys.com W: www.avbasesystems.com
T: +1 (425) 466-5013 +1 (614) 377-9644 T: +1 905.678.9564 T: +1 519-691-0919
E: sales@adbtech.com E: sales@aerosoftsys.com E: info@avbasesystems.com
Company formed: 1992, Office Location: Bellevue, Tampa USA; Istanbul, Turkey Company formed: 1997, Office Location: Mississauga,Ontario, Company formed: 1997, Office Location: Mississauga,Ontario,
Canada; Miami,FL,USA; Austria Canada; Miami,FL,USA; Austria
Name of Product Marketed
Name of Product Marketed Name of Product Marketed
• Wings NG
• DigiMAINT, DigiDOC, WebPMI/DJM • WinAir Essentials; WinAir Express; WinAir Pro-SQL; and WinAir Enterprise
Number of Modules.........14
Number of Modules.........5 Number of Modules.........5
Five Key Business/Software Areas
Five Key Business/Software Areas Five Key Business/Software Areas
• Fleet Management • Complex Maintenance Programs / Configuration Management
• Maintenance Engineering • Maintenance and Engineering Management
• Aircraft and Internal Shop Production
• Material Management • Digital Document Content Management • Inventory Control & Procurement
• Production Planning • Business Intelligence Reporting • Opertational Administration
• Labor Collection, Billing • Business 2 Business transaction interface • Reliability Module
APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides • Interface to Financials / Flight Operations AV-BASE Systems develops and supports the successful series of WinAir maintenance and inventory software
MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our AeroSoft Systems Inc. is unique in MRO/IT, born in 1997, out of aircraft OEM digital document systems and the solutions. With over 20 years committed to the aviation industry, WinAir is a proven solution to increase
commitment to this business segment is proven with our software package, WINGS, designed specifically for evolution of ATA iSPEC2200 and SPEC2000 standards. AeroSoft has two distinct MRO/IT products: DigiMAINT and operational efficiency and harmonize departments in even the most complex operations. The WinAir Series
the aerospace companies. ADT has been in the software business since 1992 and built an excellent customer WebPMI sharing a common set of optional modules for BI, B2B, Finance and Flight Operations, plus DigiDOC, a includes 24/7 technical support, top tier help and documentation, as well as professional training and
reference base. Our first priority is always customer satisfaction thus we have obtained 100% customer state of the art digital content management system. AeroSoft has the unique expertise to integrate DigiDOC with implementation options. WinAir users span the globe and include Airlines, Government Operations, MROs,
satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along any competitive MRO/IT system. AeroSoft’s strategic partners include Hexaware Technologies Inc. who are jointly Military Operations, Law Enforcement Agencies, Corporate Aviation Firms, and Aviation Services such as Medical
with other high technology companies which are considered to be leaders in their fields. going to market internationally offering large IT capacity at competitive rates. Evacuation organizations. Visit www.avbasesystems.com for a solution that works in the real world.

Click Here for Software Details Click Here for Software Details Click Here for Software Details
Click Here to Request Private Demo Click Here to Request Private Demo Click Here to Request Private Demo

Click here for full SOFTWARE details and for a demo

 FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 39

Aviation Intertec Services Communications Software IFR SKEYES

W: aviationintertec.com (Airline Systems) Ltd W: www.ifrskeyes.com
T: +1 807-625-9260 W: www.commsoft.aero T: +33 (0) 562 74 75 00
E: info@aviationintertec.com T: +44 (0) 1621 817 425 E: commercial@ifrskeyes.com
Company formed: 1997, Office Location: Thunder Bay, Ontario, Canada E: nsg@commsoft.aero Office location: HQ: Colomiers / France. Offices in Moscow ; Singapore ; Quito (Ecuador)
Name of Product Marketed Company formed: 1971, Office Location: Tiptree, Derby, Norwich, Gatwick, UK; Brisbane, Name of Product Marketed
Australia; Coimbatore, India
• RAAS & RAAS Express • AMASIS –> 7 core modules + 6 add-ons
Name of Product Marketed
Number of Modules.........7 • KEOPS –> 8 core modules + 11 add-ons
• OASES
Five Key Business/Software Areas Number of Modules.........10 • IBIS –> 6 core modules
Five Key Business/Software Areas Number of Modules.........13
• Production Planning and Management
• CAMO Solutions • User Friendly - ease of use for all levels of expertise Five Key Business/Software Areas
• Inspection Document Management • Excellent Support - full support throughout the life cycle of the product • Line Maintenance
• Inventory and Procurement • Scalability - can grow with your business • Base Maintenance
• Reliabiliity and Performance Analysisl • Cost - low ‘cost of ownership’ • Engineering
AIS’s RAAS system is a best-of-breed M&E solution for mid-size operators. Our solution is 100% browser- • Security - proven security • Procurement / Stores
based and tablet friendly, compatible with all major browsers including Apple Safari, Google Chrome,
Communications Software Ltd provides the Open Aviation Strategic Engineering System (OASES), • Business Intelligence
covering all aspects of aircraft maintenance for airlines and third-party maintainers. Areas covered AMASIS is a robust turnkey solution to manage and optimize the aircraft maintenance. With 80+ active
Firefox, and Microsoft Internet Explorer. RAAS includes industry-leading functionality such as task-step include: inventory control; rotable tracking; demand handling; requirements planning; PO and RO
processing; component and aircraft technical records; maintenance forecasting; aircraft check planning customers, AMASIS is a reliable solution for operators with fleets of all sizes and MRO. The new interface
level signature, parallel inspection program management per type, digital part certification handling, and the integrated Business Intelligence module (optional) brings to users the right tools to improve the
and documentation, plus check accomplishment analysis; aircraft technical log recording; shop floor data
iPAD/Android tablet-based EFB , electronic maintenance status board, centralized document library, collection; work in progress; time and attendance monitoring; and system and component reliability maintenance processes.
wireless barcode scanning, and much more. RAAS offers flexible pricing and system hosting options analysis, plus repetitive defects, sales order processing, full quotation management, invoice passing,
advanced scheduling, line maintenance control, AD/SB evaluation and deferred defect management. The Our experts propose high level services to assit users during the implementation phase and the day to
making it suitable for a wide range of customer types and sizes. company provides electronic AMMs and IPCs linked electronically to, and accessible by, the system. day operations (customizations, data upload, training, audit).
Click Here for Software Details Click Here for Software Details Click Here for Software/Product Details
Click Here to Request Private Demo Click Here to Request Private Demo Click Here to Request Private Demo

Click here for full SOFTWARE details and for a demo

40 | SOFTWARE DIRECTORY | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013

Lufthansa Technik AG Ramco Systems

IT Vendors: W: www.lufthansa-technik.com/manage-m
T: +49 69 696 91628
E: info@manage-m.com
W: www.ramcoaviation.com
T: +1 305 538 8499
E: agatag@rsc.ramco.com

want to
Company formed: 1995, Office Location: Worldwide Company formed: 1996, Office Location: USA, Canada, Europe, Middle East, Africa,
India, Asia-Pacific, Singapore, Malaysia
Name of Product Marketed
• manage/m® Name of Product Marketed
Number of Modules.........15 • Ramco Aviation Enterprise Solution, Ramco Aviation M&E solution, Ramco Aviation

get your
MRO Solution, Ramco Aviation Analytics, Ramco Electronic Flight Bag(EFB), Ramco
Five Key Business/Software Areas ePublications, Ramco Aviation Manufacturing OnDemand, Ramco eProcurement
• Compliance Reporting Number of Modules.........20
• MPD management and revision service
• Task scheduling and control Five Key Business/Software Areas

message out?
Want to publish your latest news and technology
updates where they’ll be seen?
Looking for the best place to showcase
• Material management
• Management of technical findings (PiRep & MaRep)
Lufthansa Technik’s unique Technical Operations WebSuite manage/m® allows commercial aircraft
operators to manage all core functions of their fleet’s technical operations as an entirely web-based
system online – anytime and anywhere. manage/m® is provided at no extra costs to every customer
holding a MRO contract with Lufthansa Technik.
Rounding out Lufthansa Technik’s all-encompassing portfolio of maintenance, repair and overhaul (MRO)
services, the modules of manage/m® comprise a complete range of airline-proven support functions that
permit operators to live up to their responsibilities towards the aviation authorities.
Reflecting Lufthansa Technik’s MRO competence in all of its facets, manage/m® provides you with
the necessary information to live up to your responsibilities as an operator in full. Quality monitoring,
reliability trends, status reports, documentation and tracking of shop events in real-time are just a few of
the available WebServices.
• Maintenance & Engineering
• Maintenance, Repair & Overhaul
• Aviation Manufacturing and Repair Stations
• Human Resources
• Finance
Ramco Systems is the world’s largest provider of Aviation M&E, MRO and Manufacturing software solutions
designed from the ground up for Commercial Passenger and Cargo, Military, PBL, PBM, Fixed Wing & Rotor, Fleet
Operators, MRO providers and OEM organizations. The solutions are offered On-premise (in-house), through an
Application Service Provider, or OnDemand utilizing its solutions and automation tools in running lean, efficient
and profitable operations.
Ramco’s Series 5 provides a positive impact on reducing turn times while increasing operational
performance and compliance through the full integration of engineering, supply chain, maintenance
planning and execution, and compliance modules in an elegant graphical interface.

your best solutions? Click Here for Software Details

Click Here to Request Private Demo
Click Here for Software Details
Click Here to Request Private Demo
Why not join AircraftIT MRO? Mxi Technologies Rusada SA
W: www.mxi.com W: www.rusada.com
• Host Live Software Demo Webinars T: +1 613-747-4698 T: 03333 440730
or receive Private Demos E: info@mxi.com
Company formed: 1996, Office Location: Ottawa, Amsterdam,Detroit, Seattle,
E: sales@rusada.com
Company formed: 1987, Office Location: Europe, Middle East, Asia, Far East
Washington, Sydney, Tampa, Saudi Arabia
• Educate the aviation IT world Name of Product Marketed
Name of Product Marketed
• Envision
about your products • Maintenix, Maintenix CE Number of Modules.........10 (Single database)
Number of Modules.........5
Five Key Business/Software Areas
Five Key Business/Software Areas • Technical records and Asset Management
• Maintenance Engineering & Information Management • Asset and Stock Management
Click here to view Annual • Maintenance Planning
• Maintenance Execution
• Operations
• Engineering & Maintenance
Sponsorship Packages • Material management
• Business Support & Analytics
• Quality, Safety and Analytics
Rusada is a global leader in the development of complex asset management software for the aerospace
With solutions designed specifically for aviation maintenance, Mxi Technologies provides integrated and industry. With over 20 year’s heritage, Rusada, provides a range of tools and integrated IT solutions to
intelligent software, support, and services to commercial airlines, MROs, OEM aftermarket service providers, enable the complete management of fleets of aircraft and the optimisation of the service provision
AircraftIT: All about Solutions for Airlines and Aircraft and defense operators. Mxi Technologies’ Maintenix® software uses a modern architecture and provides around them. Headquartered in Switzerland with operations in the Far East, Middle East, Asia and Europe,
advanced capabilities such as a role-based Web browser interface, long range and automated line planning, Rusada serves over 60 major customers worldwide, spanning clients that include Operators, MROs and
automated workflow, electronic signatures, support for portable wireless devices, and a comprehensive OEMs. Rusada’s Envision toolkit is an industry benchmark within aviation, managing over 1500 aircraft in
range of integration APIs. Our customers range from emerging, small- to mid-sized organizations to the 20 countries. Latest innovations include the development of an Analytical Manager for live KPI analysis
largest global enterprises. For more information and to find out how you can join the evolution of aviation and monitoring against thresholds via a web based dashboard, and a new Safety Management Module
maintenance, visit www.mxi.com today. designed to assist with a company’s Safety Management Procedures.
Click Here for Software Details Click Here for Software Details
Click Here to Request Private Demo Click Here to Request Private Demo
 FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 41

Sheorey Digital Systems Ltd. TRAX USA Corp. Specialist Point Solutions
W: www.sds.co.in W: www.trax.aero
T: (+91-22) 2281 9198/ 2281 1086 T: +1 305.662.7400
AIRCRAFT DATA SYSTEMS (ADS)
E: rohit.jha@sds.co.in W: www.technicalrecords.net
E: sales@trax.aero
E: vicky.sheorey@sds.co.in Company formed: 1997, Office Location: Miami, Fl, USA; Horsham, West Sussex, UK
W: www.adsfrance.net
Company formed: 1993, Office Location: Mumbai, Bangalore, Singapore T: +33 (0) 975 333 675
Name of Product Marketed
Name of Product Marketed
• TRAX Maintenance & Engineering Software E: jalbrecht@technicalrecords.net
• ARMS®: Airline Resource Management System, InfoPrompt®: Integrated Document Company formed: 2005, Office Location: Nîmes, France
Management System Number of Modules.........23
Number of Modules.........4 Five Key Business/Software Areas Name of Product Marketed
Five Key Business/Software Areas • Engineering & Planning • ADS TRM (Technical Records Management), ADS TPA (Technical Publication Authoring)
• Engineering & Maintenance Sub-System (ARMS® - EMSS) • Production & Shop Number of Modules.........5
• Heavy MRO Sub-System (ARMS® HMRO)* • Technical Records & Reliability Five Key Business/Software Areas
• Logistics & Inventory Management Sub-System • TRAXDoc Document Control
(ARMS® LIMSS) • Searchable Dirty Finger Print
• Supply Chain Management • 7 OCR engines
• InfoPrompt®: Integrated Document Management System
TRAX is the global leader in the aviation Maintenance and Engineering software industry. Deployed at • 3 seconds or less to find a 25 years old log book page with its exact content
* Under development
airlines with fleets of all sizes, TRAX is the most advanced maintenance software solution available today. • Scan in Color, high definition
Sheorey Digital Systems Ltd., (SDS), is an established, fast growing, ISO 9001:2008 Certified Software Company,
TRAX Maintenance has been developed with Airlines and for Airlines.
focused on providing Software Solutions to the Aviation Industry. ARMS®: ‘Airline Resource Management • EN-9100
System’ is an internet rich, current-generation, state-of-the-art Information Technology System that Consisting of over 20 modules, TRAX Maintenance is a completely integrated product. Organizational Our software can be tailored upon customer requirement. This allows us to input and organize records in
effectively addresses the extremely critical and cost sensitive nature of Airlines/Commercial Air Transport efficiency gains can be substantial when using TRAX and ROI is quickly realized. TRAX maintains its
operations. ARMS® is one of the few cost-effective, fully integrated software solutions that seamlessly any architecture in order to meet the exact requirements and internal rules of our customers. The records
advantage over the competition by developing software that works for customers through modern presentation shape is established just as the customer wishes.
addresses – Flight Operations, Maintenance and Logistics functions of an air transport operator - designed technology and world class support.
and developed to control costs which is so very critical for Air Operators today! ARMS® is readily and A mechanic, a financial assessor or a leasing company representative don’t have the same needs to collect
easily ‘customizable’ to specific business & operational requirements. Click Here for Software Details
and explore records but will be interested in the same content of data. Once scanned, the records can be
Click Here to Request Private Demo presented, searched and exported in any customized way.
Click Here for Software Details
Click Here to Request Private Demo Volartec Click Here for Software Details
Swiss AviationSoftware Ltd. W: www.volartec.aero
Click Here to Request Private Demo
W: www.swiss-as.com T: +353 617 49010
T: +41 61 582 72 94 E: marketing@volartec.aero AVIATION 42
E: marketing@swiss-as.com Company formed: 2004, Office Location: Ireland; Argentina W: www.aviation42.com
Company formed: 2004 (project AMOS started in 1989), Office Location: Basel, Switzerland;
Name of Product Marketed
T: 0048 71 7230109
Miami, FL, USA
• Alkym ® Management & Control System for Aircraft Maintenance
E: steve.crabb@aviation42.com
Name of Product Marketed Number of Modules.........15 Company formed: 2009; Office Location: Poland, UK, Denmark and Switzerland
• AMOS Name of Product Marketed
Number of Modules.........10 Five Key Business/Software Areas
• AMOS / Envision Data Migration - Check Optimiser Software Development -
Five Key Business/Software Areas • Maintenance & Engineering
System Integration - Middleware - Sabre Reporting - RADIXX Interfaces -
• Material Management • Logistics
FAST Fatigue Data extracts
• Engineering • Quality Assurance / Human Resources
• Planning & Reliability Five Key Business/Software Areas
• Planning
• Production • Document Management / Technical Library • AMOS Data Migration
• Maintenance Control Alkym® is the most comprehensive and cost-effective software solutions available in the market today. • Check Optimiser
Swiss AviationSoftware unites over 20 years of IT experience with profound MRO expertise and offers its It is specially designed to improve MRO Technical Operations performance by a professional team with • Software Development
customers the functionally unsurpassed and technologically state-of-the art maintenance system AMOS. strong aviation background. Alkym® is a completely integrated software solution to meet the demands of • System Integration
AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, Aircraft operators and MRO providers. • Middleware
engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding Aviation42 is a software company focused on providing Airlines with highly skilled, cost effective solutions
The key difference is our proven ability to deliver the fastest ROI. This is achieved by providing all the
airworthiness standards. in: Data migration (AMOS , Envision); Custom software development; Data Migration; System Integration;
functionality at a fraction of the cost of others on the market. We deliver the implementation project in
Today, almost 100 customers worldwide steer their maintenance activities with AMOS, which makes record time with a dedicated team. Typically this is done in 4 to 5 weeks. and Middleware.
AMOS the industry-leading MRO software in Europe and one of the best-selling solutions globally.
Click Here for Software Details Click Here for Software Details Click Here for Software Details
Click Here to Request Private Demo Click Here to Request Private Demo Click Here to Request Private Demo
42 | SOFTWARE DIRECTORY | AIRCRAFT IT MRO | FEBRUARY-MARCH 2013

AVIIT Enigma Hexaware

W: www.aviit.com W: www.enigma.com Technologies
T: +44 (0) 1383 620922 T: +1 781-273-3600 W: www.hexaware.com/travel-transport-hospitality-solution.htm
E: info@aviit.com E: infous@enigma.com T: India: +91 22-67919595
Company formed: 2004, Office Location: Fife, Scotland Company formed: 1992, Office Location: Burlington, MA USA; Singapore; London, UK; T: Americas: +1 609-409-6950
Tokyo, Japan; Hertzlia, Israel; Stockholm, Sweden,
Name of Product Marketed E: vaibhavs@hexaware.com
• eMan & Archimedes Name of Product Marketed Company formed: 1990, Office Location: Mumbai, New Jersey, London, Frankfurt,
Number of Modules.........2 • InService MRO, InService Job Card Generator, InService Revision Manager, Enigma 3C Singapore, Japan, Dubai, Mexico
Five Key Business/Software Areas Number of Modules.........n/a Name of Product Marketed
• Technical publications Distribution - eMan Five Key Business/Software Areas • Hexaware is a Technology and Business Services Company providing end to end services
• Document Acknowledment - eMan Read & Sign • MRO Technical Documentation Delivery to the Aviation market.
• ACARS data management - Archimedes • Revision Management/Control Number of Modules.........n/a
• ACARS Technical Consultancy • Job/Task Card Automation Five Key Business/Software Areas
• IT systems management & support • Illustrated Parts Catalogs • Custom MRO Software development and maintenance
AviiT is exclusively focused on the provision of software solutions to the aviation sector. eMan provides an • Service and Parts Documentation • System selection consulting & system integration services
efficient capability for the distribution of technical publications across the maintenance and repair estate. Enigma solutions help airlines and MRO facilities reduce costs and improve service efficiency and
Used by aircraft operators and 3rd party MROs alike, eMan unlocks the benefits of smooth and efficient
• Implementation, upgrades and migration of MRO products
consistency by providing maintenance technicians with the latest maintenance manuals, spare parts and • Interface Development
distribution of engineering and process documentation. eMan is available as an on-premise or hosted service information, filtered by tail number. Enigma takes data from enterprise applications – such as
offering for complete deployment flexibility. Drawing upon data sources such as ACARS, Archimedes • Customization and Enhancement across modules
MRO Planning and Engineering, ERP, etc. – and creates an interactive maintenance solution that delivers
provides a powerful capability to capture, analyse and present valuable, real time data in a clear and Hexaware is a niche, focused IT and BPO services company providing end-to-end system integration
the latest service, parts, and diagnostic information. By offering dynamic, integrated parts and service and IT services to customers across Travel & Transportation, Banking and Financial Services, Healthcare
flexible format to Operation and Engineering teams. information, and links to inventory, order management and other systems, Enigma enables engineers to and Manufacturing industries. With annual revenues of USD 230M for FY 2010, Hexaware has a global
Click Here for Software Details quickly update and distribute technical publications, and technicians to swiftly perform maintenance and workforce of around 6300 consultants working across various industries and technologies. Hexaware has a
Click Here to Request Private Demo repairs. strong experience working in various business functions in MRO and Technical Documentation domains and
specialize in System selection, custom software development and maintenance services, Business Intelligence
EmpowerMX Click Here for Software Details / analytics, Infrastructure Management Services (IMS), and Quality Assurance and Testing services.
W: www.empowermx.com Click Here to Request Private Demo
Click here for company product details
T: +1 866-498-3702 Gen2 Systems Limited Click Here to Request Private Demo
E: info@empowermx.com W: www.gen2systems.net
Company formed: 1999, Office Location: Minnesota, USA HOLOCENTRIC
T: +44 (0) 121 351 6563 W: www.holocentric.com
Name of Product Marketed E: adrian.ryan@gen2systems.net
• Fleetcycle MRO Suite, Fleetcycle Execution Suite T: +1 612 9957 3169
Company formed: 2007, Office Location: Birmingham UK, London UK
Number of Modules.........8 E: info@holocentric.com
Name of Product Marketed Company formed: 2003. Office Location: Sydney, Canberra, Hong Kong
Five Key Business/Software Areas • FLYdocs
• Maintenance Program Manager (FCMPM) Name of Product Marketed
Number of Modules.........9
• Planning Manager (FCPM) / Materials Manager (FCMM) • Modeler, Modelpedia
• MRO Manager (FCXM) Five Key Business/Software Areas Five Key Business/Software Areas
• Production Manager (FCXP) / Reliability Manager (FCRM) • Aircraft Management • MRO and Major Systems Implementations
• Line Manager (FCXL) / Maintenance Intelligence (FCMI) • Engine Centre • Organizational Transformation
FleetCycle® MRO ERP allows MROs, airlines, lessors and any aviation maintenance entities to effectively • Repair Centre • Continuous Improvement
manage the entire maintenance lifecycle or portions of the lifecycle for which they are responsible. • Search • Compliance Improvement
Airlines can jointly manage their outsourced and all insourced activities like Engineering Reliability, QA, • Current Status / EoL Centre • Business Management Systems
Maintenance Programs, at the line, heavy, and shop levels. FleetCycle® ERP can significant reduce cycle FLYdocs is a highly efficient system used for electronic Document Storage, Aircraft Returns, Engine Holocentric provides software and services for Airlines to build Operational Frameworks and Business
times and enhance labor productivity to the order of 16%-30% and reduced costs, as well as increased Management, Repair Management, Landing Gear Management, APU Management, Thrust Reverser Management Systems to support the business. This includes successfully completing the Transformation
aircraft availability, and reduced delays and cancellations. Third party MROs can run their entire operation Management, instant online Searching and Lease Company Management….plus much more… Programs, including implementing the MRO software, training material and publishing of the portal for
of contracting and bidding on an aircraft to invoice the customer. FleetCycle® MRO ERP is the only tool
The system is incredibly flexible and easy to use and provides clients with integrated options to connect Business, including both legacy and new applications.
currently available in the market place that reaches down to the technician on the floor and completely
automates the process. to internal Maintenance Planning systems to create a closed loop for record keeping. FLYdocs uses a highly We do this by creating an OPERATIONAL FRAMEWORK AND PORTAL, useable by all personnel. Holocentric
advanced and exceptionally intelligent platform to perform manual tasks with ease, vastly reducing the customers’ MRO projects are successfully completed within budge t. Importantly, compmpliance is
Intelligence gathered with this system provides an accurate, timely basis for dramatic improvements in time it takes to manage documentation as well as providing major cost savings and value for money. increased acrossthe organisation as a result.
the efficiency and integrity of maintenance processes and the forecasted availability of aircraft.
Click Here for Software Details Click Here for Software Details Click Here for Software/Product Details
Click Here to Request Private Demo Click Here to Request Private Demo Click Here to Request Private Demo
 FEBRUARY-MARCH 2013 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 43

IDMR Solutions Inc. NVable Ltd PSIPENTA Software Systems GmbH.

W: www.IDMR-Solutions.com W: www.nvable.com W: www.psipenta.com
T: +1-347-565-4367 T: +44 141 280 0050 T: +49 (0)800 377 4968
E: sales@IDMR-Solutions.com E: contact@nvable.com E: info@psipenta.com
Company formed: 1998 Office Location: New York/Tel Aviv Company formed: 1997. Office Location: Germany (Berlin, Stuttgart, München, Essen)
Company formed: 2005. Office Location: Glasgow, UK
Name of Product Marketed Name of Product Marketed
Name of Product Marketed • PSIpenta Project Management; PSIpenta Materials Management; PSIpenta
• InForm
Number of Modules.........20+ • Appixo, Appixo ETL Maintenance, PSIpenta Purchasing, PSIpenta Order Management, Psipenta
Number of Modules.........4 Sequencing, PSIpenta Warehouse Management, PSIpenta Adaptive Planning,
Five Key Business/Software Areas PSIpenta Mobile Processes, PSIpenta Data Collection, PSIpenta Control System,
• Technical Publication Five Key Business/Software Areas PSIpenta Finite Capacity Scheduling, PSIpenta Cost Accounting
• Engineering Orders • Electronic Technical Log Number of Modules.........15
• Task Cards • Alternative Training & Qualification Programme (ATQP) Five Key Business/Software Areas
• Planning • Station Operational Compliance (SOC) • MRO
• Maintenance Programs • Management Dashboards & Analysis • Materials Management
IDMR is a global provider of easy to use and all encompassing Technical Documentation Management • Planning & Scheduling
NVable (pronounced “enviable”) was founded as a specialist software development consultancy creating • Production & Planning
Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM bespoke solutions that allow customers to exploit the full value of their operational data. NVable now • Mobile Solutions
organizations. IDMR’s Technical Documentation Management Solutions have proven success in increasing also offers its own software products. NVable recently launched Appixo – a platform that combines large PSIPENTA Software Systems GmbH offers a complete solution for managing and maintaining complex
operational performance and decreasing operational cost while ensuring airworthiness, safety and scale data handling with a framework to support multiple mobile data acquisition applications. technical systems. Our philosophy of Perfection in Aerospace is reflected in all aspects of our software.
regulatory compliance. The Appixo ETL is one such application, first launched in May 2012 with BA CityFlyer. NVable is now Successful customer connections give a reference for our highly customer-oriented software solutions.
expanding its suite of aviation focussed applications. The growing list now includes ATQP and SOC PSIpenta suite supports the planning and control of maintenance and servicing processes. The scope
Click Here for Software/Product Details Management. The data gathered from each application is fed into the Appixo analysis platform to feed
covers the whole MRO process ranging from slot planning to mobile processes.
Click Here to Request Private Demo PSIpenta Planning, Execution & Control refers to a solution-oriented approach based on standardized
the Management Dashboard & Analytics. This allows for real-time analysis of aircraft status, fuel burn/
software modules. It enables the optimization of value-adding processes and increases logistic planning in
InfoTrust Group, Inc. uplift, defects, Out of Phase Maintenance etc. existing system landscapes with commercial focus.
W: www.infotrustgroup.com Click Here for Software/Product Details Click Here for Software/Product Details
Click Here to Request Private Demo Click Here to Request Private Demo
T: +1 949-732-7532
E: loster@infotrustgroup.com Omega Airine Software, Inc.
Company formed: 1994, Office Location: Irvine, CA, Boulder, CO, Phoenix, AZ, Austin, TX,
Shanghai, China, Paris France
W: www.omegaair.com
T: +1-972-775-3693 Want to keep up
with IT developments?
Name of Product Marketed E: info@omegaair.com
• TechSight/X S1000D, TechSight/X ATA Company formed: 1991. Office Location: Midlothian, TX
Number of Modules.........10+ Name of Product Marketed
Five Key Business/Software Areas • Ames Advanced Planning and Scheduling System
Number of Modules.........5
• Content Management System (CMS)
• Interactive Electronic Technical Publisher (IETP) Five Key Business/Software Areas
• Optimized long range planning
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suppliers and MRO s worldwide. To learn more about TechSight/X and InfoTrust Group’s full range of companies and MRO operations. Amesfive, the current release, combines the power of Ames with the
products, services and solutions, please visit www.infotrustgroup.com. versatility and access of the Web.
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