1.e Complete the following letter of enquiry with the correct prepositions. Velo Sport AG Karistr. 45 0-5230 Sémmerda ‘The Sales Director 1 February 19— UK Cycles Ld Borough House Borough Road Cleveland 738 3B Dear Si, ‘We read your advertisement (1). racing cycles @. the current edition (2). cysts and are interested (4) __ your products, particularly touring bikes We are a large retail company (5 shops throughout Ger Uist, quoting cf. Berlin prices, and would like your catalogue and a price Please let us know your terme (6) trade, including quantity discounts, delivery dates, and any credit facilities your large orders are prepared to offer (7) We look forward (@)__ hearing (®)_ you soon Yours fait, Wowk dense. Karl Janssen Managing Director L.£ Write a etter of reply trom Robert Mortis, Sales Director of UK Cycles, to Kal Janssen, '= Thank him for his letter, quoting the date, = Give him the following information: Discounts — quantity discounts on orders over £10,000. Delivery time ~ usually three months after receipt of order. Credit - facilities only after trading for atleast one year with the company. ‘= Thank him for his interestin your company, and close the letter in the appropriate manner,2. Putthe phrases below inte correct order to formatter requesting information Dear SirMadam, which was held fast June and may be interested in retain them through our outlets in Germany, We saw a large selection of your products atthe Frankfurt Fai, Could you send us your atest catalogue ang prices. We are particularly interested in your industrial ware, quoting ci terms to Hamburg |» including overalls, boots, helmets, gloves, and fre-proot jackets | | We look forward to hearing from you soon. We can assure you that your prices and discounts are competitive Yours faihly | Chit Buyer we wil place regular large orders. T. Hamacher 2.€ Rewrite the following request for payment in a more palite form, Dear Sir Your have owed us £567 since February, which means | you haven't paid us for three months. We wrote to you twice and amazingly you didn't bothe: answering us, yet you've been a customer for years: Anyway, we're not going ch like this, so if you don't te us why you haven't paid, or send the money you owe us in ten days, we'll eue you After all, we've got bilis from our own suppliers, and besides we explained our rules for i, Le. payment on final dates, some time ago. Yours, ete RL R. Lancastera 2d ‘The following isthe reply to the letter in Exercise 2.c. was received by R. Lancaster's | secretary. Write a memo from the secretary to her boss, telling him about the reply, and summarizing ts contents. Dear Sir, | am writing to you in reply to your letter dated 9 May, which we received on 10 May. in which you reminded us of our outstanding balance, which now amounts to the sum total of £567.00, 1 should like to offer my humblest apologies for our failure either to settle the account, or to reply to your two previous communications. However, | feel that { must explain the cause of this oversight, We have been the unfortunate victims of a tragedy. Two months ago, our premises were almost completely destroyed by fire Although { am happy to report that we sustained no casualties. all our accounts records, stock, orders ready for despatch and so on, were consumed by the flames. Now, at last, our fortunes are beginning to rise again, and. our insurance company will shortly be releasing funds to facilitate our recovery. Let me assure you that you will be remunerated in full as soon as possible. In the interim, 1 would be grateful if you would accept a amall sum towards the settlement of our account, with my personal promise that the remaining amount will be forwarded to you as soon as it becomes available, Please find enclosed a cheque for the sum of £55.00, and ‘once again, I beg you to accept my deepest apologies for any inconvenience caused, ‘Yours faithfully, TD Gamey T.D. Games3a 3b 10 Enquiries Complete this letter of enquiry. Decide whether to use a, the, or no article at all in the blank spaces, Thank you for your leter giving us (1) detals of (@)__ products we enquired about ()_______ main item we are interested in is (4)__ kitchen unt hated in (6)__eatalogue under (6), heading CM214. As we are building (1), lange block of apartments, we think eo vit lke (@)______ one listed, might be (10) best installation for our purposes Please let us know what your terms of (11) trade are. Could ‘you aso tell we if you are able to offer (12)______. tase and aa_. quantity pace for (15). large order? We would also be grateful for (16)_._ spies ofall materials used in (J7)________ manufacture of your writs Tam including (18)____ plan of our apartments, and (19), dimensions we would need Match these words from Exercise 3. with their definitions. a catalogue 1. details of conditions of sale trade discount 2. price reduction to a company in the same business © order 3. asmall amount of a product offered free to a potential customer d- quantity discount sample £ terms of trade book giving details of items for sale request from a customer to supply goods price reduction fora large order= ace ne pen + aa 34@ Rewrite the following questions in a less direct form, beginning wit the words given Examples What are your terms of rade? Please let us know what your terms of trade are. ‘Are you able to offer us trade and quantity discounts on large orders? Could you also tellus if you are able to offer trade and quantity discounts on fargo orders. 1. Could you send me a copy of your latest brochure? would be grateful —__ oe 2 How much discount will you give on orders of 5,000 units? | Could you please tall us 3 When can we expect o receive the cheque? i Lam writing to enquire — a 4 Would you like us to arrange an appointment with one of our representatives? Ploase lotus know ‘5 Has Mr Crane returned from the Menswear Exhibition yet? Doyou happen toknow 6 Does your company export to South Korea? Could you tell us : 3.d_—_ Make words trom the jumbled letters and match them with the definitions in the sentences below. UEAGTOCLA ¢ METIESAT oe RENTED. g ETSMCOUR LAOEEHSLWR © d WOSORHOM =f IDISYUSRAB hh OSSUTCREPP a > 1. Acompany or organization thatis part of a larger one. 2. Aperson who buys items from a shop or company. 3. Atoom where companies demonstrate their products. | 4 Akind of magazine giving details ofthe items a company sells. 5 Aprediction of how much an item or service is likely to cost. 6 A.written quotation for a large job such as building a factory. 7. Akind of magazine giving details about a school, college, or university. 8 Acompany or person that buys and sells items only in bulk.se John Philips is telling his secretary what to write when she types out the day's letters. ‘Change his instructions into an acceptable form for business correspondence, Example JAP. Ask them for a cash discount. Sec Could you offer us a cash discount? 1 Ask for more information about prices. 2. We're out of stock at the moment. Ask them to try again in two weeks. 3. Say that we want these items delivered in three months. 4 Ask them to send us a catalogue and price-lst 6 Tellthem to getin touch with us if they can't deliver the goods before Friday. 7 Say hat we'd lke them to send someone here to give an estimate, 8 Find out if we can get twenty units on approval.4a Replies and quotations Read the following reply to a letter of enquiry. Mr Fast refers to specific questions asked by Mr Whang, Which of the items blow did he request information about? 1. how soon the goods canbe delivered 7 quantity discounts 2 details of prices @ cash discounts 3. where the goods canbe purchased «9 _elails of the range of goods available 4 after-sales service 40. which bank will handle the transaction 5 how the goods willbe transported 11. guarantees 6 terms of payment Dear Mr Whang, "Thank you for your enquiry of 16 August concerning our equipment, Which you eaw at the International Farm Machinery Fair in Bonn tm answer to the specific questions in your letter, first let m are willing 10 consider substantial discount on orders over 200,000 DM. All our machinery is guaranteed for three years against normal we, land we have several agencies in your country with home-trained mechanics to service all our products. ‘with regard to the terms of payment, which you mentioned, we would consider payment by 0-day bill of exchange, documents against acceptance, provided you could offer two referees, We can fulfil orders within three months, unless there are special specifications, whieh may take a litle longer, and you can buy equipment {rom us, or through our agents in your country. We are enclosing our current catalogue and pricelist quoting ¢ if Bangkok prices, which you requested, and we think you will ind the tarth‘moving equipment on pp 101-115 particularly interesting for the work you have in mind, I you require any further information, please ‘contact us and we val be pleased to supply i ‘Yours sincerely, Euabow Fest” Gustav Fest Salee Director 184b 16 Here are some of the questions Mr Whang asked. Rewrite them in reported speech Example Bo you offer discount on large orders? He asked if they offered discounts on large orders. 1. How soon can the goods be delivered? Heasked 2 Canyou send me details of your prices? He asked for _ 3. Where can the goods be purchased? He wanted to know 4 Isthere an atr-sales service? He asked _- — - 5 How long ate the goods guaranteed for? He asked — _ 6 What are your terms of payment? He wanted to know — 7 Doyou give quantity discounts, and how much are they? He asked 8 Can you send me details of the range of goods available? He wonderedRead the following letter of reply and choose the best words from the options in brackets, ag Dear Mr Osterheld, We were very pleased to receive your '(correspondence, enquiry, mail) of 14 October 19 —, asking about our leather and sheepskin *(range, cloths, products) and terms of *(dealing, wade, conditions) First let me say that our ‘(label, mark patent) is internationally famous because of the quality of our garments, and we are convinced they will sell very well through your (outlets, factories, warehouses). We think you will agree with us when jet) and you look through the enclosed *(manual, catalogue, examine the "(specimens, examples, samples) we are forwarding separately You wil see from the pric and insurance costs, so the prices are quoted on a(n) *(c.4£, ex-works, £0.b) basis. We will aso allow “trade, cash, quantity) discounts for orders over $10,000, and with the usual trade references, we can arrange for payment by 60-day '9(bill, letter, draft) of exchange. list that we take care of all freight ‘Thank you once again for your enquiry, and we are sure you will be impressed by the '(vast, huge, wide) selection of our garments. Meanwhile, if there are any further details you need, | please contact us Yours sincerely, Ellen, Onrte Ellena Onate Sales Director 174d 4e 18 Put he verbs in brackets into the gerund, (e.9. doing) or infinitive, (e.g. odo) in the folowing leter. Example We thought of (go) into this market We thought of going into this market. 1. After (discuss) the terms of your offer, | regret (say) our board has decided (delay) its decision. 2. You probably remember us (ask) for trade and quantity discounts, 3. Unfortunately, the discounts offered would not be sufficient (make) half the profs we had calculated. 4 Ihave pleasure in (enclose) your estimate. 5 We would be interested in (retail) a selection of your products, and look forward to (eceive) your samples. 6 After successtully (promote) this product in France, we now plan (launch) itonto the tralian market ‘Complete this letter of enquiry withthe correct prepositions. GDM ltd 516 Gipsey Rd Headington Oxford OX3 68P UK ‘The Chairman Busch AG Leopotdatr. 501 1-800 Munchen 3 Dear Si We were impressed (1), __ your display (2). tice furniture (3) ‘the Expoquip trade fair hela (4) Madrid (5), ___ January We are a group (6), the salle (@)_, ang we are seeking 2 supplier (2) ices, details Could you send us your latest catalogue and pi (9, ——— your products, Information regarding credit terms and discounts? materiale used (11) and We look forward (12)__ receiving your reply Yours fathuly nae Cot [Anne Crot (Miss) Sales Director4f Now read this memo from Gerd Busch, of Busch AG to his secretary. Use the information to write a letter of reply to Anne Croft from the secretary, on Mr Busch's behalf MEMO To: Birgit Lange 14 June 19 — From: G._ Busch From: G Busch 0 Please reply to this letter. Send Miss Croft a catalogue and pricelist and quote her c.f, prices to London. Mention also the following 2-year guarantee on all our products Highest-quality materials used No credit terms (our prices highly competitive due to small profit margins) Cash discount of 3 per cent olfered Do encourage her to contact us again ‘Thanks. 19