17520650-17520598-Báo cáo cuối kỳ

Ho Chi Minh National University
University of Information Technology

Information System Department
-----------------------------------------------------------------------
MANAGEMENT SYSTEM
FOR
LAVARNIA BAKERY & COFFEE
Lecture : Trình Trọng Tín

Group : Nguyễn Hữu Tiền Khôi 17520650
Nguyễn Văn Huỳnh 17520598
INFORMATION SYSTEM ANALYSIS AND DESIGN

IS201-J22.HTCL
Contents
TEACHER’S FEEDBACK ................................................................................................................................... 5
1. INTRODUCTION ........................................................................................................................................ 6
1.1. Business situation .............................................................................................................................. 6
1.2. Business observation ......................................................................................................................... 6
1.3. System Target .................................................................................................................................... 7
1.4. Solution .............................................................................................................................................. 8
1.5. Software Ojectives ............................................................................................................................. 8
2. CONDUCT A PROJECT SURVEY .................................................................................................................. 9
2.1. Respondents ...................................................................................................................................... 9
2.2. Survey Content................................................................................................................................... 9
2.3. Questionaire....................................................................................................................................... 9
2.4. Describe the current status of business processes: ......................................................................... 13
2.5. Non-function requirements ............................................................................................................. 18
2.6. Determine people and role of people ............................................................................................. 20
3. SYSTEM DESIGN ...................................................................................................................................... 22
3.1. Database design ............................................................................................................................... 22
3.2.Use case ............................................................................................................................................ 32
3.2.1.Use case of sale process............................................................................................................. 32
3.2.2. Order Use Case.......................................................................................................................... 33
3.2.3. Use case get table info .............................................................................................................. 34
3.2.4. Use case payment ..................................................................................................................... 35
3.2.5. Use case Product management ................................................................................................ 36
3.2.6. Member Management .............................................................................................................. 37
3.2.7. Use case income management ................................................................................................. 38
3.3. DFD Diagram .................................................................................................................................... 39
3.3.1. DFD level 0 ................................................................................................................................ 39
3.3.2. DFD level 1 ................................................................................................................................ 40
4.USER INTERFACE ...................................................................................................................................... 41
4.1. Screen List ........................................................................................................................................ 41
4.2. Screen detail .................................................................................................................................... 43
4.2.1. Login screen .............................................................................................................................. 43
4.2.2. Screen Menu ............................................................................................................................. 43
4.2.3. Screen table list ......................................................................................................................... 45
4.2.4. Drinks Screen ............................................................................................................................ 46
4.2.5. Foods Screen ............................................................................................................................. 47
4.2.6. Notify when occur error............................................................................................................ 48
4.2.7 Management screen .................................................................................................................. 49
5.SUMMARY ................................................................................................................................................ 50
4.1 Experiences ....................................................................................................................................... 50
4.2 Conclusion ......................................................................................................................................... 50
THANK YOU !!!
First of all, I would like to express my special thanks to Mr. Do Phuc and Mr. Trinh
Trong Tin (System Design Analysis Teacher) for providing knowledge, giving advice and
valuable ideas to the group to completed the course project.
Start from the purpose of learning, learn more about the knowledge of the design
and analysis of information systems, as well as learn more about the professional process
of restaurants, cafes, our group has actually showing the project "Design of coffee
management system". During the implementation of the project, based on the knowledge
provided by the teacher on the school combined with self-learning new tools and
knowledge, the group tried to implement the project in the best way. However, the project
is incomplete and there are many errors but it is the result of the efforts of the group
members, the help of all friends and teachers. The group is looking forward to receiving
comments from teachers and teachers to draw valuable experiences and improve
knowledge so that the group can continue to complete other projects in the future.
TEACHER’S FEEDBACK
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1. INTRODUCTION
1.1. Business situation
- The society is growing, the demand of working and entertainment of people is
increasing, they need a place that is both quiet and comfortable to be able to work
effectively or have a quiet time to relax and relax. Or simply a place for friends, couples
can talk, talk to each other. So many cafes appear to meet the needs. To make a difference
with other cafes, the group's coffee shop will combine to create a private, quiet reading
space.
- However, with more and more people looking to cafes, the service of customers and
management of coffee shops is more and more interested and focused. Issues such as
reservation management, menu management, pricing, customer service or warehouse
management are difficult to manage manually. Therefore, it is necessary to build a café
management system by software to effectively manage the shop and avoid manual errors
that are easily encountered.
- The management software is scientific and intuitive to ensure that managers and
employees can easily use and must ensure the decentralization of the software.
1.2. Business observation
- Lavania is a coffee shop in Danang, serving drinks and pastries, Lavania served
hundreds of customers a day. With 2 storey building, it’s so difficuties to efficient service
while traditional ordering and management.

- Customer do not have so much informations about what they want to order.
Ordering still be done on paper. It takes time to customer and employee to find the
custumer’s table.
- Because of having a lot of custumers , new customer must wait a long time at table
to ordering. For some people, it’s a little afraid to get employee attention in noise place.
- The payment also take a lot of time when employee must check every order papper.
- Employee management is also difficult, every day, attendance must be on paper.
- Daily,weekly or monthly the revenue is not obvious statistic. It take so much times
to run the business. So that makes uncomfortable for both business and customer.
1.3. System Target
- The Coffee management application provides an effective serve solution for
employees and the ability to manage customers, manage daily and weekly sales in the best
way.
- Help employees work more flexibly and better, reduce order time and payment time.
- Help customers have more information about foods and drinks when ordering.
- The application is designed to assist service quickly and efficiently than traditional.
- Helping customers have a more modern look in the service of the coffee shop, more
professional working style for employees.
- Help increase sales and profits of the coffee shop, reduce management and service
costs.
- Ordering information is accurate, easy to look up, making service time much faster.
1.4. Solution
Build a clear and reasonable database connection software to store information
about placing tables, materials, menus, staff salaries, customer information. Build a login
account to use the software and decentralize accounts between employees and managers to
ensure the decentralization of the software.
1.5. Software Ojectives
- Employee manager.
- Sales Manager.
- Manage dishes.
- Inventory management.
- Invoice Management.
- Revenue management.
- Sign in account.
2. CONDUCT A PROJECT SURVEY
2.1. Respondents
Shop Owner ,Management, Ordering Employee, Cashier.
2.2. Survey Content
- Status of business, management of personnel and positions in the shop.
- Process of running a coffee shop.
- Financial management process.
- Software requirements and external requirements.
2.3. Questionaire
- Shop-Owner
+ What’s functions do you need to have in management system?
• Employee management.
• Ordering management.
o List of table in attandance.
o Time of every order.
o Order in wait,served,wait to pay
o List of drinks and foods of every order
o Add new or delete item
• Total price of every order .
• Check out function.
• Bill printing.
• Customer promotion (voucher).
• Foods ,drinks and price management.
• Income management (Daily, Weekly, Monthly..).
+ How do you want the system work ?
Deployed on multiple devices for many employee (Computer, Phone).
+ Do you want deployed it online?
No, just make it in local network, because I’m affaid of hacker.
+ What’s extra option do you want the application have?
The logo have my face!! Please.
Why?
Scared the staff.
+ How many devices will you want to work at the same time?
7 devices : 2 Computers (1 for check out and 1 for order) and 5 Smart
Phones for order
+ How do employees receive and serve customers?
• Employee give the custumer a card number of table and make the table
on software unavailable for another customer.
• Customer can order at order desk, take the table card and go to table.
• If it’s so many people, customer can take the table card and go to table,
order-employee can use SmartPhone to ordering at table.

• While in attandance, customer can add new order.
• Customer can makes payment at table or checkout desk.
+ What operating system do you want your sales system to use?
Windows sales management system.
+ Is it necessary to create a website to order online?
There is no need because the shop has cooperated with the foody app
already.
+ Do you directly pay money or give it to the collection staff?
No, I will assign this to the staff and only record revenue after day or week.
- Employee:
+ What’s problems and difficults do you have in traditional serve?
• With a lot of customer in a day, it’s so hard to make and order
quickly, sometime the customer have to wait too long to order, it’s
should not happen.
• When I make a foods or dinks for customer, it’s so slow to see what
item have in table, and what table I should serve next.
• I can not timing the order, so sometime customer have to wait too
long while new arrivals are served first.

+ Do you feel the way to assign your shift to be reasonable?
• Not flexible and reasonable enough, sometimes there are some
shortcomings in registering a work schedule (for example, there will
be many people who register for the afternoon shift while others will
lack people, most of you will usually leave the last day week … )
+ How will you solve if you get stuck in the calendar?
• If the schedule is stuck, I will call the owner directly at least one day
in advance so that they can arrange new shifts or can find other staff
to change shifts if they leave the schedule blank.
+ How does the shop's timekeeping work before?
• After each session, the staff will gather again for the owner to check
on Excel.
+ Do you have any problems in your work?
• Any failure to find the person to rotate the case in case the employee
is busy suddenly or becomes ill
• The number of overcrowded guests is not enough staff to serve
customers
• Employees are reflected by customers about service and product
quality.
2.4. Describe the current status of business processes:
Task Performer Steps Input Out put
Receiving and Receptionists When new guests Customer's Information
processing enter the restaurant, request meets
customer requests the waitress requirements
receives guests who Cost to pay
lead guests to sit
and record the list
of items that
customers call.
Then bring the list
of items to be
dispensed, the
cashier will proceed
to record the price
and calculate the
total amount of the
order. After the
preparation, the
waiters will bring
drinks to the guests,

and collect the
guests' money. Save
paper for summing
up revenue by day
Save the total Cashier After each bill is Invoice paid Statistics of
proceeds from the paid to the cashier, for guests the amount
sales orders the cashier will of each
enter the list of invoice sold
items and the total during the
amount collected day
into the table of
statistics collected
on Excel.
Search, add, delete, Innkeeper Added: When Information Latest data
update employee recruiting new employees of employees
information employees (need to need more Work
save employee (surname schedule of
information), the and first employees
owner will record name,
the necessary gender,
information of the SDT,

employee in the Address,
Staff table in Excel Free time,
..)
Update: find the New New
name of the information employee
employee to update, of data is
then update the employees updated
employee's new need to
information directly update
in the Excel sheet
Delete: Find the Employee Make sure
employee name in name in all employee
the Excel table and Excel table information
proceed to delete all has been
information related deleted
to that employee
Create an employee Staff name, The working
shift schedule, if work shift shift of the
employee A goes to inflamed
work shift 1, he will

accumulate the 1st nucleus has
shift position for been marked
employee A
Based on the Employee Excel salary
employee's shift name, table of
schedule table, number of employees
count the number of employee
work shifts of each shifts in the
employee on Excel month
to calculate the
salary. Shift by shift
= number of
working hours *
salary of shift
Revenue statistics Innkeeper Based on the Statistics of Statistics of
statistics of the daily total revenue
cashier's collected revenue by day, by
amount, sum up the statistics week, by
collected amount by month, by
day, by week, by quarter
quarter
Calculate operating Staff If the owner is not Name of Information
costs at the shop, the payment sheet of cost
employee directly cost name and
enters the expenses Amount amount paid
that the employee paid
pays into the Excel
table
Calculate operating Innkeeper Enter all the costs Name of the General
costs that the owner cost information
directly pays into Amount table of total
the Excel table, paid expenditure
summing up the Table of by day,
total expenditure in total week,
the employee's total expenses for month,
expenditure table. employees quarter
Calculate total
daily, monthly, and
quarterly
expenditures
Calculate profit Innkeeper Based on a Summary of Summary of
summary of sales, revenue, profits of the

operating cost operating restaurant
tables and payroll cost table, (by month,
tables for skilled staff payroll quarter, year)
employees, the
profits earned
(monthly, quarterly,
yearly)
2.5. Non-function requirements
- Product request:
+ Used in the environment: Windows 7 operating system or higher. Minimum
configuration Core i5-6200U CPU, 2.3 GHz, 4GB RAM
+ Time-efficient: no more than 10 seconds to look up, to update the data in no
more than 5 seconds, to summarize the report not more than 20 seconds.
+ High reliability: the results are accurate and complete.
- Organization requirements:
+ Installation: Microsoft SQL Server to manage data. Microsoft Visual Studio
2017 is used to build programs
+ Fonts: Use uniform fonts in all computers working with the system. The
use of Vietnamese characters and Unicode standards
+ Data type: Agree the type of input for the day and number as follows: The
date is entered in the style: dd / mm / yyyy
- External request:
+ Security: Each user of the system is only allowed to access the functions
and information necessary regarding his / her duties and responsibilities.
+ Safe: All information is stored long term. No loss of information has no
false confusion.
+ When you have a problem, you can contact the technical side to fix it
immediately
+ Hóa Encrypt the data to prevent an attack from outside
+ Backup data frequently and when problems occur, can be restored
immediately
+ Lightweight software, fast processing speed
- Agents and operations of the system

+ Customer:
• Purchase
• Payment
+ Management staff:
• Update the information of employees, menus.
• Statistics of staff salaries, revenue, quantity of items.
• And can manage all cashier functions.
• Arrange work schedule, timekeeping, salary calculation for employees
• Management of material warehouses
- Cashier:
+ Importing tables, importing goods, printing invoices, paying according to
customer requirements.
+ Import goods into warehouses.
- Staff:
+ Service according to customer requirements.
+ Order the requested dishes.
+ Birth in your area.
2.6. Determine people and role of people
Stakeholder Responsibility
Owner Manage Bill
Manage Income
Change employee information
Set working time for employee
Change food and drink price
Mangager Manage employee
Manage food and drink
Work division
Resovle problem
Employee Receive customer requests
Make the order on software

Preparation and service
Make a payment
Print bill
Troubleshooting
Protect the property of the shop
Resources:
- Table : 65
- Employee : 9
- Reception : 2
- Chef : 2
- Manager : 1
- Security : 1
3. SYSTEM DESIGN
3.1. Database design
3.1. Use Case
EmployeeType (employeeType, name)
JobTitle (job_titleId, jobname)
Coefficients (employeeType, job_titleId, basic_coefficients, overtime_coefficients)
Employee (employeeId, name, job_titleId, employeeType, phone, employee_since)
Account (username, password, employeeId)

Privilege (username, supervise, manageAccount, manageEmployee, manageItem,
manageMember, manageBill, addOrder addBill)
Member (memberId, name, phone, dob, address, member_since)
MemLevel (levelId, name, minPoint, maxPoint, discount)
Accumulation (year, memberId, point, levelId)
Timesheets (year, month, employeeId, work_hours, overtimes, salary)
Item (itemId,name,price,categoryId)
Category (categoryId,name)
Store (itemId, quantity)
Ordering (orderId, time_receive, time_complete, memberId, employeeId)
ListTable (tableId, orderId, status)
OrderDetail (orderId, itemId, quantity, item_total, item_status)
Bill (billId, orderId, subtotal, total_discount, grand_total, employeeId, time_bill)

Bảng 1: EmployeeType
No Properties Datatype Condition Default Note

1 employeeType char(5) Not Null Employee
Type
2 name Varchar(20) Not Null
Bảng 2: JobTitle
1 job_titleId char(5) Not Null
2 jobname Varchar(20) Not Null
Bảng 3: Coefficients
1 employeeType char(5) Not Null Employee
Type
3 basic_coefficients integer Not Null Coefficients
in basic
4 overtime_coefficients integer Not Null Coefficients
in over time
Bảng 4: Employee
1 employeeId char(6) Not Null
2 name varchar(20) Not Null
4 employeeType char(5) Not Null
5 phone integer
6 employee_since date Not Null
Bảng 5: Account
1 username varchar(20) Not Null
2 password varchar(20) Not Null

Bảng 6: Privilege
1 username varchar(20) Not Null
2 supervise Number(1) Not Null 0
3 manageAccount Number(1) Not Null 0
4 manageEmployee Number(1) Not Null 0
5 manageItem Number(1) Not Null 0
6 manageMember Number(1) Not Null 0
7 manageBill Number(1) Not Null 0
8 addOrder Number(1) Not Null 0
9 addBill Number(1) Not Null 0
Bảng 7: Member
1 memberId char(8) Not Null
3 phone integer Not Null
4 dob date Not Null
5 address varchar(50) Not Null
6 member_since date Not Null

Bảng 8: MemLevel
1 levelId char(5) Not Null
3 minPoint integer Not Null
4 maxPoint integer Not Null
5 discount integer Not Null
Bảng 9: Accumulation
1 year integer Not Null
3 point integer Not Null
4 levelId char(5) Not Null
Bảng 10: Timesheets
1 year integer Not Null

2 month integer Not Null
4 work_hours integer Not Null
5 overtimes integer Not Null
6 salary integer Not Null
Bảng 11: Item
1 itemId char(6) Not Null
3 price integer Not Null
4 categoryId char(6) Not Null
Bảng 12: Category
1 categoryId char(6) Not Null

Bảng 13: Store
2 quantity integer Not Null
Bảng 14: Ordering
1 orderId char(13) Not Null
2 time_receive Timestamp Not Null
3 time_complete Timestamp Not Null
Bảng 15: ListTable
value
1 tableId char(6) Not Null
3 status number(1) Not Null 0

Bảng 16: OrderDetail
3 quantity integer Not Null
4 item_total integer Not Null
5 item_status number(1) Not Null 0
Bảng 17: Bill
1 billId char(13) Not Null
3 subtotal integer Not Null
4 total_discount integer Not Null
5 grand_total integer Not Null
7 time_bill Timestamp Not Null

ERD Context Diagram:
3.2.Use case
3.2.1.Use case of sale process
Modify Food,
Drink,
Price,Member
Add,Remove
Member
Owner or Manager
<extend>
Receptionist
Or Waiter
Regist For
Member
Login to
System
Receive Order
Cashier
<include>
Add new Item

to Ordering
<include>
Customer
Discount
Check Out <extend>
For Member
<include>
Payment
3.2.2. Order Use Case
Use case for order, when customer want to order new item or modify order, delete order.
Employee or Receptionist is required to login to system to make this process.

3.2.3. Use case get table info
Use case for tabel query, when customer or employee want to search a empty table for
new customer or the table waiting for payment..
Employee is required to login to system.

3.2.4. Use case payment
Use case payment, When customer want to checkout and payment. The system will get a
discount if customer is a member. When payment is done, member will get a point in
accumulation. Cashier and Employee must login to system to make this process.
3.2.5. Use case Product management
Use case Store manager, manager or employee can modify item, add or delete item in
store. They can make a report of the store.

3.2.6. Member Management
Use case member management:
For customer request to regist new member.
Manager or employee can add, modify or delete member information.

3.2.7. Use case income management
Use case income : The owner can make a daily , weekly … report or analys about
income. The Income include Employee cost, manager cost, purchase or maketing and
another cost. The owner require to login.

3.3. DFD Diagram
3.3.1. DFD level 0
DFD diagram : Customer request payment, ordering, booking or member information to
system. System will process and return information to customer.
The same to Manager and Supplier

3.3.2. DFD level 1
4.USER INTERFACE
4.1. Screen List
No Screen Function
1 Login Login with user name and password
2 Menu Contain sales, management, report button to
access to those screen
3 Table list Show all table in shop contain emplty table,
table in attendance or table waiting for
served, for payment.
4 Drinks List Show all drinks of the coffee shop
5 Foods List Show all foods of the coffee shop
6 Payment Show order detail of the table contain all
item, price of item, time, quantity, status,
discount and total.
7 Foods management Search, Add, modify, delete foods
8 Drinks management Search, Add, modify, delete drinks
9 Table management Search, Add, modify, delete tables
10 Employee management Search, Add, modify, delete employee
11 Privilege Modify privilege for account
12 Timesheets Timekeeping for employee

13 Analys Make analys and report of all activity.
Income, Order, Employee, Member,
Activity cost, resource in the coffeeshop
14 Member Member management, query member, show
point, level and discount of member
15 Management Manage all information, regular, discount,
member level…
16 Setting Setting information of application
18 Information Information of application
19 Backup and restore Backup and restore data

4.2. Screen detail
4.2.1. Login screen
No Name Type Function
1 Username TextField Get Username
2 Password PasswordFiled Get password
3 Login Button Do Login
4 About Us Button Application Information
4.2.2. Screen Menu

1 Menu Coffee shop label Open sale screen
2 Menu Manager label Open management screen
3 Sign out Button Sign out

4.2.3. Screen table list
1 search Textfield Search item
2 table label Table list
3 Pay button Payment
4 menu Menu menu
5 Thêm xóa món + - button Increse or decrese item
6 menu tabbedpane Food and drinks tab

4.2.4. Drinks Screen
2 Main drink list label Drink list
4 menu Menu menu

4.2.5. Foods Screen
2 Main drink list label Drink list
4 menu Menu menu

4.2.6. Notify when occur error

4.2.7 Management screen
1 add Button Add new information
2 Update Button Update information
3 Delete Button Delete information
4 Table Table Table of information
5 Menu Tabbetpane Navigation bar

5.SUMMARY
- Reason for project development
o Construction project to meet the growing demand of customers in the field of sales.
o Helping the business operations of stores become more convenient.
- The results have been achieved
o The project has been completed according to the objectives and put into operation.
o Initially meet customer sales goals and will expand to more diverse areas.
o Meet basic customer needs.
o Through the project implementation, the project members draw more experience for
themselves such as team work experience, useful knowledge, the ability to self-
study and team work professionally there is a process.
4.1 Experiences
- Project managers will better manage existing human resources.
- Need to have elements to encourage the working spirit of the members even more.
- Not fully promote the capabilities of the project members, enhance the sense of
responsibility of the members.
- Allocating the number of jobs for members to work without excessive pressure.
4.2 Conclusion
- Achievements: The project has completed 98% with enthusiastic support and
attitude
- Evaluation of project results: The project has successfully completed despite many
difficulties in the first time. But with the determination of enthusiastic work of team
members, it will help the project to bring about good results.

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Ho Chi Minh National University

University of Information Technology

Lecture : Trình Trọng Tín

INFORMATION SYSTEM ANALYSIS AND DESIGN

valuable ideas to the group to completed the course project.

- The society is growing, the demand of working and entertainment of people is

reservation management, menu management, pricing, customer service or warehouse

management are difficult to manage manually. Therefore, it is necessary to build a café

that are easily encountered.

1.2. Business observation

while traditional ordering and management.

- Employee management is also difficult, every day, attendance must be on paper.

1.3. System Target

- The Coffee management application provides an effective serve solution for

professional working style for employees.

Build a clear and reasonable database connection software to store information

ensure the decentralization of the software.

1.5. Software Ojectives

Shop Owner ,Management, Ordering Employee, Cashier.

2.2. Survey Content

- Status of business, management of personnel and positions in the shop.

- Process of running a coffee shop.

- Financial management process.

- Software requirements and external requirements.

+ What’s functions do you need to have in management system?

o List of table in attandance.

o Time of every order.

o Order in wait,served,wait to pay

o List of drinks and foods of every order

o Add new or delete item

• Total price of every order .

• Check out function.

• Foods ,drinks and price management.

• Income management (Daily, Weekly, Monthly..).

+ How do you want the system work ?

Deployed on multiple devices for many employee (Computer, Phone).

+ Do you want deployed it online?

No, just make it in local network, because I’m affaid of hacker.

+ What’s extra option do you want the application have?

The logo have my face!! Please.

Scared the staff.

Phones for order

+ How do employees receive and serve customers?

on software unavailable for another customer.

order-employee can use SmartPhone to ordering at table.

• Customer can makes payment at table or checkout desk.

+ What operating system do you want your sales system to use?

Windows sales management system.

+ Is it necessary to create a website to order online?

+ Do you directly pay money or give it to the collection staff?

+ What’s problems and difficults do you have in traditional serve?

• With a lot of customer in a day, it’s so hard to make and order

should not happen.

item have in table, and what table I should serve next.

long while new arrivals are served first.

• Not flexible and reasonable enough, sometimes there are some

shortcomings in registering a work schedule (for example, there will

+ How will you solve if you get stuck in the calendar?

to change shifts if they leave the schedule blank.

+ How does the shop's timekeeping work before?

+ Do you have any problems in your work?

is busy suddenly or becomes ill

• The number of overcrowded guests is not enough staff to serve