Report SPM W21danW22

Date Week WO /Ticket OTRS ID Subject Request Type
Request Category
Request NoteService Type
Specific Service
Monday, 18 21 Problem Handling
#202005184NE TN EID Service Problem
Service dowVPN ServiceL2 Multipoint
Monday, 18 Problem Handling
21 WO170036 #202005184[S-ESCALAT Service Problem
request creaNAP Service IDIA
Monday, 18 P
21 WO170040 #202005184[S2] [INTE roblem Handling
Service Problem
intermittentN AP Service IDIA
21 WO170048 #202005184EP] [INTERN Service Problem
intermittentVPN ServiceL2 Multipoint
Monday, 18 21 Problem
#202005184Reset SDP B Handling
Service Problem
SDP down VPN ServiceL2 Multipoint
21 WO170046 #202005184[S2] [INTE Service Problem
intermittentNAP Service IDIA
21 WO170060 #202005194[PL1] [INTE Service Problem
Service DowNAP Service INIX
Monday, 18 P
21 WO170443 #202005194[S3] [INTE roblem Handling
Service Problem
Service Dow NAP Service INIX
Monday, 18 21 TT36554825#202005194ESCALATEProblem
T Handling
Hardware Failure
Log Alarm Non ServiceNon Service
Monday, 18 Problem
21 TT36558283#202005194ESCALATE TT Handling
Service Problem
Looping VPN ServiceL2 Multipoint
Tuesday, 19 21 Problem Handling
#202005194BGP Peering Service Problem
BGP Down NAP Service INIX
Tuesday, 19 Problem Handling
Service DowVPN ServiceL2 Multipoint
Tuesday, 19 21 WO170445 #202005194RE: [PR2]Problem
[ Handling
Service Problem
Tuesday, 19 21 WO170453 #202005194RE: [EP] [IProblemCreate/Modify
Handling MacBroadcast
Filter mVPN ServiceL2 Multipoint
Problem Handling
Service Problem NAP Service INIX
Tuesday, 19 21 WO170455 #202005194RE: [S3] [ Service Dow
Tuesday, 19 21 WO170449 #202005194RE: [S3] [Problem Handling
Service Problem
Service Problem
intermittentNAP Service INIX
Tuesday, 19 21 WO170075 #202005194RE: [PL1] Problem Handling
Service Problem
intermittentN AP Service IDIA
Service Problem
Tuesday, 19 21 Problem
#202005194RE: Mohon b Handling
Service Problem
Service Dow VPN Service
L2 Multipoint
Tuesday, 19 Non[ ProblemProvide
21 WO170062 #202005194RE: [PR1] Handling
Information
Looking for VPN ServiceL2 Multipoint
[S2]
[INTERNAL
] [IP
PROBLEM]
SR# 2-
364051839
123 CID
DIA_MTX0 Problem Handling
Service Problem NAP Service IDIA
9004534_C
KR_2679
PT.
SUTINDO
CHEMICAL
INDONESIA
RE:
Pengeceka
n IP public
[WO17007
7]
Tuesday, 19 21 WO170077 #202005194 Optimasi IP
[S3]
[INTERNAL
] [DOWN]
SR#2-
364081975
Problem Handling
931 BUMI
MULIA
MAKMUR
LESTARI
DIA_MTX0
8418759_B
PP_2596
RE: BMML
[WO17062
Tuesday, 19 21 WO170629 #2020051949] intermittent
mohon
reset
service Problem Handling
Service Problem VPN ServiceL2 Multipoint
vlan down
TSM-KGL-
Tuesday, 19 21 #202005194EN1 Service Dow
Create
service dan
LAG SKA-Problem Handling
TRS-EN1-
SAR unt
split traffic
RTN to ME
Tuesday, 19 21 #202005194Teras Request Spli
[EP]
[INTERNAL
] [DOWN]
[SR#2-
364084579
733]
[BANK Problem Handling
RAKYAT
INDONESIA
TBK.PT]
[DIPV B-R-I
RGN
152249]
[BACKHAU
L MPLS
BANK BRI
GTI
RAGUNAN]
[WO17063
Tuesday, 19 21 WO170632 #2020051942] Service Dow
Tuesday, 19 21 WO170635 #202005194RE: [PR3]Problem
[ Handling
Service Problem
Google inteNAP Service IDIA
Tuesday, 19 21 WO170637 #202005194RE: [EP][IProblem Handling
Service Problem
Tuesday, 19 21 #202005194RE: ResetProblem
S Handling
Service Problem
Tuesday, 19 Problem
21 WO170079 #202005194RE: [IMP] [ Handling
Service Problem
Optimasi IP NAP Service INP
Tuesday, 19 21 #202005194RE: tidakProblem
b Handling
Service Problem
Ping cannotVPN Service L3 VPN
Tuesday, 19 21 #202005194RE: [PR3]Problem Handling
Service Problem
IntermittentVPN ServiceL2 Multipoint
Tuesday, 19 21 WO170086 #202005194RE: [EP][IProblem Handling
Service Problem
Tidak terimaVPN Service L3 VPN
Tuesday, 19 21 WO170645 #202005194RE: [S2] [IProblem Handling
Service Problem
IntermittentNAP Service INP
Tuesday, 19 Problem
21 WO168408 #202005194RE: [PL2] [ Handling
Service Problem
Google inte NAP Service IDIA
[EP]
[INTERNAL
]
[INCOMIN
G CALL
PROBLEM] Problem Handling
Create/Modify QoS VPN Service Cpipe
[SR#2-
364099423
583]
[02131183
801] [PT
BANK DBS
INDONESIA
] Incoming
Fax Issue
[WO17065
Tuesday, 19 21 WO170657 #2020051947] Set QoS
Tuesday, 19 P
21 WO170098 #202005204[PL2] [INT roblem Handling
Service Problem
Wednesday, Problem Handling
21 WO170665 #202005204[PL2] [OPE Service Problem
request res NAP Service INIX
Wednesday, 21 Problem Handling
#202005204Pengecekan Service Problem
SDP down ca VPN ServiceL2 Multipoint
Wednesday, 21 WO170669 #202005204WO170669 Problem Handling
Service Problem
SDP down VPN Service L3 VPN
[S1]
[INTERNAL
] [DOWN]
SR#2-
364083190
930 &
SR#2- Problem Handling
Service Problem NAP Service INP
364083284
792
TERMINAL
TELUK
LAMONG
INIX_MTX0
7870056_S
BY_307 &
INP_MTX0
7870056_S
BY_303
[WO17011
Wednesday, 21 WO170114 #2020052044] Service dow
[S3]
[WO17011
1]
[INTERNAL
] [DOWN]
SR#2-
364128392Problem Handling
614
DIA_MTX0
7838354_P
TK_2581
KAPUAS
MEDIA
GRAFIKA
RE:
URGENT
JARINGAN
PUTUS
Wednesday, 21 WO170111 #202005204 Service dow
Wednesday, 21 Problem Handling
#202005204Re:Site 03 Service Problem
tidak bisa
ping
10.31.247.
Non Problem
Domestic
Handling
Routing Optimization VPN Service L3 VPN
115
(huawei
sbc) dari
Wednesday, 21 #202005204LAN IT Leaking IT
[S1]
[INTERNAL
] [DOWN]
SR#2-
364132730
901-SR#2-
364132849
Problem Handling
611 || PT. Service Problem NAP Service INIX
INTERNET
MADJU
ABAD
MILENIND
O || DIPT
I-MAM
BPP
140001-
DIPT I-
MAM PTI-
MLG
140005 ||
[WO17013
3]
[Eskalasi
Alarm]
TRANSMIS Problem
Backbone
Handling
Congestion (Domestic Link)Non ServiceNon Service
SION
BACKBONE
DWDM
Kebumen -
Wednesday, 21 #202005204Baturaden Optimasi
[S3]
[INTERNAL
] [DOWN]
SR# 2-
364142281
631 PT.
RADIANT
UTAMA Problem HandlingService Problem VPN ServiceL2 Multipoint
INTERINSC
O
DETH_MTX
03051715_
JKS_6359
RE: Link
MPLS
Radiant
Down
[WO17068
2]
intermittentNAP Service INP
21 WO170116 #202005204[S1] [INTER Service Problem
Wednesday, Problem
21 WO170679 #202005214[S3] [inter Handling
Service Problem
intermittentN AP Service INP
21 WO170686 #202005214[EP] [INTER Create/Modify QoS
Set QoS VPN ServiceL2 Multipoint
Wednesday, 21 WO170139 #202005214[S3] [InteProblem Handling
Service Problem
Wednesday, 21 WO170681 #202005214[PR2] [IntP roblem HandlingOthers check log Non ServiceL2 Multipoint
advertise prNAP Service INIX
21 WO170136 #202005214[PL2] [WO17 Service Problem
intermittentNAP Service INP
Wednesday, 21 WO170693 #202005214[ES][INTERProblem Handling
Service Problem
Wednesday, 21 WO170695 #202005214[S3] [inteProblem Handling
Service Problem
high latencyNAP Service INIX
Thursday, 2 21 WO170696 #202005214[S2] [WO17Problem Handling
Service Problem
high latencyVPN ServiceL2 Multipoint
Thursday, 2 21 WO170143 #202005214[S3] [inteProblem Handling
Service Problem
Set QoS VPN ServiceL2 Multipoint
Thursday, 2 Problem Handling
21 WO170140 #202005214[EP] [INTER Service Problem
create sdp VPN ServiceL2 Multipoint
Thursday, 2 21 WO170145 #202005214[S2] Problem Handling
[PL2][WO17 Set QoS
[INTERNAL] [ADVERTISE IP] SR#2-364156857478 INDOSAT MEGA MEDIA IIPT IM2 PTI-
21 WO170150 #202005214Router Langsa Service Problem
prefix prob NAP Service INP
Thursday, 2 21 Problem Handling
Service Problem
#202005214[S3] [internal] [DOWN] SR#2-364175030384
mac address V PN Service L3 VPN
|| DUAK SATU DUA TIGA || INIX_MTX0850500
Thursday, 2 21 WO170709 #202005214 Problem Handling
Service Problem
BGP Idle NAP Service INIX
[ES]
[INTERNAL
]
[FLAPPING
] [SR#2-
364099679
313] [DIPV
ALTRI TNG
Non Problem Handling
SDP Creation VPN ServiceL2 Multipoint
161001]
[PT
SUMBER
ALFARIA
TRIJAYA]
SAT
Koneksi
Toko AB98
Tidak
Stabil
(Intermitte
n)
[WO17065
4]
[WO17071
1]
Thursday, 2 21 WO170711 #202005214 create sdp
Problem Handling
Thursday, 2 21 WO170163 #202005214WO170163

[PR3] [INTERNAL] [PACKET LOSS] SR#SAP Down
2-364189113393 PT. UNILEVER INDONESIA TBK IDIA U
Thursday, 2 21 WO170164 #202005214 Problem Handling
Service Problem
[IPH]
[INTERNAL
] [I/O
CALL]
SR#2-
364081775
413 PT.
Musim
Mas Problem Handling
061300081
61
Gangguan
Nomor
PSTN
Indosat
untuk kim
2 Site A
dengan
indikasi
Line mati.
[WO16840
9]
[WO17071
2]
Thursday, 2 21 WO170712 #202005214 Service dow
[S1]
[INTERNAL
] [DOWN]
SR#2-
364193061
283
BATAM
TRANS
GASINDOProblem Handling
IDIA B-T-G
BTM
150069 RE:
DOWN
IDIA B-T-G
BTM
150069
Batam
Trans
Gasindo
21052020[
WO170167
]
Thursday, 2 21 WO170167 #202005214 peer down
Problem Handling
Reset Service
Thursday, 2 21 #202005214 SDP Down
[PL2]
[INTERNAL
] [HIGH
LATENCY]
SR#2-
364178129
776
HUTCHISO Problem Handling
N3
INDONESIA
DETH H-3-I
MKS-PKM
170220
[H3I-
Indosat]
HW_IPBB
P4 JKT1 -
Gi3/0/0 -
To P4 MKS
via Indosat
- 100 Mbps
High delay
| TT INC-
200521-
00000761
Thursday, 2 21 WO170168 #202005214 SDP Down
Thursday, 2 21 #202005224check sapProblem Handling
Service Problem
SAP Down VPN ServiceL2 Multipoint
Problem Handling
Thursday, 2 21 WO170697 #202005224[PL2] [INT intermittent

Friday, 22 Problem Handling
Friday, 22 Problem
21 WO170176 #202005224[PL1] [OPE Handling
Service Problem
Service dow VPN Service
L2 Multipoint
Friday, 22 21 Problem Handling
#202005224SDP PWT-BT Service Problem
Friday, 22 Problem
21 WO170717 #202005224[PR3] [INT Handling
Service Problem
[S2] [INTERNAL] [DOWN] SR# 2-364217652819 PT. BUMI MERBABU PERMAI SLG-KDS DETH
21 WO170720 #202005224[S1] [INTERNAL] Service Problem
SDP Down VPN ServiceL2 Multipoint
[DOWN] SR# 2-364217487046 PT. LAXO GLOBAL AKSES DETH_MTX077410
Service Problem
21 WO170719 #202005224[ES][INTERNAL][DOWN][DIPV VPN ServiceL2 Multipoint
ALTRISCLP
DP Down
161715][PT. SUMBER ALFARIA TRIJAYA] - SAT Kone
Friday, 22 21 WO170172 #202005224[New caseProblem Handling
Service Problem Down VPN
SDP Multiple ServiceL2 Multipoint
- Unilever] 2-364206472461 sites is having issue to DCs (UK, SG, US) (W
Friday, 22 21 WO170174 #202005224 Problem Handling
Service Problem N
intermittent AP Service IDIA
Problem Handling
[S3] [Internal] [DOWN] SR#2-364217170553 CEMERLANG MULTIMEDIA BANDUNG DIPT C-M

Friday, 22 21 WO170179 #202005224 BGP ipv6 idl
Problem Handling
[PL1] [INTERNAL] [DOWN] [SR#2-364222129923] [PERTAMINA RETAIL] [DIPV PTRTL CLT 15

Friday, 22 21 WO170181 #202005224 Service dow
[PL2]
[INTERNAL
]
[INTERMIT
TEN] SR#
2-
364104715
541 CID
DETH H-3-I
MKS-KDI
190195 PT.
Problem Handling
HUTCHISO
N3
INDONESIA
RE: [H3I-
Indosat]
HW_IPBB
PE4 MKS1
- Eth-
Trunk21 -
(To_RSGKD
R2401870
2_Eth10_1
G_ISAT)
Intermitte
nt | INC-
200519-
00002364[
WO170734
]
Friday, 22 21 WO170734 #202005224 intermittent
Problem Handling
[PR2] [BBIP][WO170187] [DOWN] SR#2-364225183627 SINGAPORE TELECOMMUNICATION

Friday, 22 21 WO170187 #202005224 Link down
Problem Handling
[IMP] [INTERNAL] [DOWN] SR#2-364239641093 || APLIKANUSA LINTASARTA || DIPT AP-LA

Friday, 22 21 WO170736 #202005034 BGP idle
Problem Handling
Hardware Failure Non ServiceNon Service
JKT-PBR-EN1-SASR6 | MINOR: CLI Standby CPM is offline.
Friday, 22 21 #202005224 CPM B down
[ES]
[INTERNAL
][DOWN]
[SR#2-
364220026
073,2-
364197111
303 PT.Non Problem HandlingOthers VPN Service L3 VPN
SUMBER
ALFARIA
TRIJAYA
DIPV ALTRI
BTM
151689,DI
PV ALTRI
BTM
152081
SAT
Koneksi
2D61,2D99
DOWN
Friday, 22 21 WO170737 #202005224 change IP a
Friday, 22 21 #202005234[S1] [INTEProblem Handling
Service Problem
SDP Down NAP Service INIX
Friday, 22 Problem
21 WO170742 #202005234[S1] [WO170 Handling
Service Problem
Friday, 22 21 WO170739 #202005234[S2] [WO17Problem Handling
Service Problem
Friday, 22 21 WO170743 #202005234[S3] [INTEProblem Handling
Service Problem
BGP idle NAP Service INIX
Friday, 22 21 WO170745 #202005234[S3] [WO17Problem Handling
Service Problem
21 WO170741 #202005234[IMP] [INTE Service Problem
Friday, 22 21 WO170825 #202005234[S1] [INTEP roblem Handling
Service Problem
Saturday, 2 Problem Handling
SAP Down NAP Service INIX
Saturday, 2 21 WO170748 #202005234[S1] [WO17Problem Handling
Service Problem
Saturday, 2 21 WO170753 #202005234[S1] [INTEProblem Handling
Service Problem
Service Problem
Saturday, 2 21 WO170760 #202005234[WO170760]Problem Handling
Service Problem
Saturday, 2 21 WO170193 #202005234[IPH] [INTProblem Handling
Service Problem
Service FlapVPN Service
L2 Point to Point
Saturday, 2 21 WO170767 #202005234[ES] INTERProblem Handling
Service Problem
BGP Down NAP Service INIX
Saturday, 2 21 #202005234HCR Escal Problem Handling
Hardware Failure
Cek alarm mVPN Service
L2 Point to Point
Saturday, 2 21 #202005234trafik Non
Link ProblemProvide
Handling
Information
Cek Trafik Non ServiceNon Service
Saturday, 2 Non
21 WO170828 #202005234[S2] [INTER Problem Handling
Service Migration
Creat ServicVPN ServiceL2 Multipoint
Saturday, 2 21 WO170770 #202005244RE: [S2] [iProblem Handling
Service Problem
advertise prNAP Service INP
Sunday, 24 21 WO170208 #202005244[S3] [INTEP roblem Handling
Service Problem
intermitten VPN ServiceL2 Multipoint
Monday, 25 22 #202005254PengecekanProblem Handling
Service Problem
22 WO170781 #202005254[PR1] [P-ES Service Problem
Monday, 25 22 WO170217 #202005254[PL2] [WO1Problem Handling
Service Problem
Monday, 25 22 WO171030 #202005264Reqeust Problem
re Handling
Service Problem
Reset SDP VPN ServiceL2 Multipoint
Tuesday, 26 22 #202005264PengecekanProblem Handling
Service Problem
Tuesday, 26 22 WO170789 #202005264Mohon pengProblem Handling
Service Problem
Cek Vlan VPN ServiceL2 Multipoint
Create serviVPN ServiceL2 Multipoint
Tuesday, 26 22 Problem Handling
#202005264Mohon bant Service Problem
mac addressVPN ServiceL2 Multipoint
Tuesday, 26 Problem
22 WO170807 #202005264[PL2] [INTE Handling
Service Problem
reroute NAP Service INP
22 WO171059 #202005264[PR1] [BBI Service Problem
upgrade qosNAP Service IDIA
IP Access P VPN ServiceL2 Multipoint
22 WO170820 #202005274[S3] [WO17 Service Problem
intermitten NAP Service IDIA
IP Access P NAP Service INP
Wednesday, Problem
22 WO171069 #202005274[PR2] [Inte Handling
Service Problem
IP Routing NAP Service INP
Problem Handling
Wednesday, 22 WO170819 #202005274[PL2] [WO1 Web Access
Wednesday, Problem
22 WO171073 #202005274[PL1][WO171 Handling
Service Problem
22 WO171074 #202005274[PL1] [OPEN Service Problem
Wednesday, Problem
22 WO171075 #202005274[PL1] [INTE Handling
Service Problem
Service Dow NAP Service INIX
ESCALATE
TT3675523
3 IMPACT:
High
utilization
##
PhysicalPo
rt#Port Problem
Backbone
Handling
Congestion (Domestic Link)Non ServiceNon Service
1/1/4#Thr
esholdCros
singAlarm#
Physical
Equipment
#transmitt
edTotalOct
ets
utilization
Value
[90.1%] is
above or
equal to
the
threshold
[90.0%]
Wednesday, 22 TT36755233#202005274 high util
[S2]
[INTERNAL
] [WEBSITE
ACCESS
PROBLEM]Problem Handling
SR# 2-
364467402
269 SINAR
HARAPAN
KELUARGA
DIA_MTX0
8651419_
MKD_2270
RE: Tidak
Bisa Akses
Web
[WO17107
9]
Wednesday, 22 WO171079 #202005274 intermitten
Problem Handling
[S3] [INTERNAL] [WEB ACCESS PROBLEM] SR# 2-364469474094 BUT.PEARLOIL (SEBUKU) LT

Wednesday, 22 WO171082 #202005274 intermitten
Problem Handling
[S3] [WO171227] [INTERNAL] [DOWN] SR#2-364472674924 PELABUHAN INDONESIA III INIX

Wednesday, 22 WO171227 #202005274 SDP Down
Re: [S2]
[INTERNAL
] [Website
Access
Problem]
SR#2- Problem Handling
364470694
327
DIA_MTX0
7767356_C
KR_2253
PARAGON
TECHNOLO
GY AND
INNOVATI
ON
[WO17108
Wednesday, 22 WO171087 #2020052747] intermitten
RE: [S1]
[INTERNAL
] [WEBSITE
ACCESS
PROBLEM]
SR# 2-
364475188Problem Handling
545
GEONET
INDONESIA
CORPORAT
ION
DIA_MTX0
8845026_S
NS_2543
RE: Link
tidak bisa
akses
pddikti.ke
mdikbud.g
o.id
[WO17123
Wednesday, 22 WO171232 #2020052542] intermitten
Problem Handling
Wednesday, 22 WO171088 #202005274RE: [S2] [W SDP Down
Problem Handling
Wednesday, 22 WO171236 #202005274RE: [PR1] [ intermitten
Problem Handling
Wednesday, 22 WO171238 #202005274Re: [S3] [I intermitten

Problem Handling
Wednesday, 22 WO171241 #202005274Re: [IMP] intermitten
Problem Handling
Wednesday, 22 WO171242 #202005274RE: [PR1] [ intermitten
Problem Handling
Service Problem NAP Service INP
Wednesday, 22 WO171092 #202005274Trs: [S3] [ intermitten

Problem Handling
Wednesday, 22 WO171096 #202005274Re: [IMP] intermitten

22 WO171100 #202005284[PR2] [BBI Service Problem
RE:
WO170822
[PR2] Non ProblemProvide
Handling
Information VPN ServiceL2 Multipoint
[Internal]
[RFO] SR#
2-
364450355
219 CID
DETH_MTX
07715772_
JKS_6363
PT NTT
INDONESIA
U/ PT KAO
INDONESIA
RE:
JPMorgan
Chase
Indonesia -
NI DCI to
NTTI
Nexcenter
Thursday, 2 22 WO170822 #202005284| Check log SDP Down
22 WO171090 #202005284RE: WO17109 Service Problem
Problem Handling
Service Problem VPN Service L3 VPN
Thursday, 2 22 #202005284RE: Problem IP Access P
Problem Handling
Thursday, 2 22 WO171276 #202005284RE: [S2] [I intermitten

Thursday, 2 22 WO171270 #202005284RE: [S1] [IProblem Handling
Service Problem
RE: [PR1]
[WO17103
9] [BBIP]
[RFO] SR#
2-
364092753
894 || Problem Handling
SINGAPOR
E
TELECOM
MUNICATI
ONS LTD
|||
DETH_MTX
07713334_
BKS_7977
Thursday, 2 22 WO171039 #202005284RFO intermitten
22 WO171108 #202005294[S3] [inter Service Problem
Thursday, 2 Problem
22 WO171271 #202005294[S2] [INTER Handling
Service Problem
Thursday, 2 22 WO171109 #202005294[S2] [INTEProblem Handling
Service Problem
Thursday, 2 22 WO171138 #202005294[IMP] [WO1Problem Handling
Service Problem
Service Problem
Thursday, 2 22 WO171134 #202005294[IMP] [INTProblem Handling
Service Problem
Thursday, 2 22 WO171139 #202005294[S2] [inteProblem Handling
Service Problem
Service Problem
Thursday, 2 Problem
22 WO171283 #202005294[S2] [inter Handling
Service Problem
Service Problem
Service Problem
Service Problem
22 WO171281 #202005294[S3] [WO171 Service Problem
Service Problem
Service Problem
22 WO171133 #202005294[PR3] [inte Service Problem
Thursday, 2 22 WO171140 #202005294[PL2] [WO1Problem Handling
Service Problem
Thursday, 2 Problem
22 WO171287 #202005294RE: [S3] [I Handling
Service Problem
Friday, 29 22 WO171146 #202005294[S2] [INTEProblem Handling
Service Problem
Peer Down NAP Service IDIA
Friday, 29 22 WO171154 #202005294RE: [EP][IP roblem Handling
Service Problem
Advertise VPN Service L3 VPN
Friday, 29 22 WO171149 #202005294RE: [ESCALProblem Handling
Service Problem
Optimasi IP NAP Service IDIA
22 WO171296 #202005294RE: [EP] [W Service Problem
Link Down VPN ServiceL2 Multipoint
Friday, 29 Problem
22 WO171165 #202005294[S-ESCALATI Handling
Service Problem
Friday, 29 22 WO171164 #202005294[S-ESCALATProblem Handling
Service Problem
Set QOS LevNAP Service IDIA
RE: [S1]
[INTERNAL
]
[INTERMIT
TEN] SR#Problem Handling
2-
364624956
668 PT.
SANTOSA
AGRINDO
IDIA SAGRI
MET
190102 RE:
Pengeceka
n link
pelanggan
PT Santosa
Friday, 29 22 WO171302 #202005294Agrindo Ping google
22 WO171178 #202005294RE: [S-ESCA Service Problem
Friday, 29 Problem
22 WO171182 #202005294RE: [S3] [i Handling
Service Problem
Saturday, 3 22 WO171304 #202005304[S3] [inteProblem Handling
Service Problem
Saturday, 3 Problem
Service Problem
Saturday, 3 22 #202005304UnstableProblem
ko Handling
Service Problem
Saturday, 3 22 WO170870 #202005304[EP][INTERProblem Handling
Service Problem
22 WO171188 #202005304[ES] [INTER Service Problem
Service Problem
Saturday, 3 22 WO171204 #202005314WO171204 Problem
p Handling
Service Problem
Sunday, 31 Problem
Service Problem
Sunday, 31 22 WO171320 #202005314[S3] [WO17Problem Handling
Service Problem
Service DowNAP Service IDIA
Sunday, 31 22 WO171328 #202005314[S2] [INTEProblem Handling
Service Problem
Sunday, 31 Problem Handling
Set QOS LevVPN ServiceL2 Multipoint
Sunday, 31 22 WO171333 #202005314[PL2] [INTP roblem Handling
Service Problem
22 WO171331 #202005314[PR1] [BBIP Service Problem
Sunday, 31 Problem
22 WO171344 #202005314[S2] [WO171 Handling
Service Problem
Service Problem
PengecekanNAP Service INIX
Service Problem
Received Via Requestor KB SegmentationEscalation Received Date Response Time Resolution (Menit)
Email TO Kalisumapa 400097 Proper Proper 5/18/2020 5:25 5/18/2020 8:20 2:55 175
HPSM
I-NOC FH Backoffice IP/MPLS
400095 Proper Proper 5/18/2020 8:54 5/18/2020 9:51 0:57 57
HPSM
400070 400095 Proper Proper 5/18/2020 14:04 5/18/2020 14:16 0:11 11
HPSM
400097 Proper Proper 5/18/2020 17:34 5/18/2020 17:54 0:20 20
Email
400015 Proper Proper 5/18/2020 17:41 5/18/2020 17:45 0:03 3
HPSM
40004 Proper Proper 5/18/2020 18:01 5/18/2020 18:05 0:04 4
HPSM
400072 Proper Proper 5/18/2020 20:30 5/18/2020 20:35 0:04 4
HPSM
400072 Proper Proper 5/18/2020 20:36 5/18/2020 20:44 0:08 8
Email
4000139 Proper Proper 5/18/2020 21:38 5/18/2020 21:47 0:09 9
HPSM
400021 Proper Proper 5/18/2020 23:05 5/18/2020 23:20 0:14 14
HPSM
400092 Proper Proper 5/19/2020 0:32 5/19/2020 1:01 0:29 29
Email ISPL 40001 400010 Proper Proper 5/18/2020 23:26 5/19/2020 1:30 2:03 123
Email
4000139 Proper Proper 5/19/2020 3:38 5/19/2020 4:16 0:38 38
HPSM
400028 Proper Proper 5/19/2020 9:12 5/19/2020 9:31 0:19 19
HPSM
4000177 Proper Proper 5/19/2020 8:40 5/19/2020 9:26 0:46 46
HPSM
I-NOC FH Backoffice IP/MPLS Proper Proper 5/19/2020 9:14 5/19/2020 9:31 0:17 17
400072
HPSM
400072 Proper Proper 5/19/2020 9:07 5/19/2020 9:33 0:26 26
HPSM
400028 Proper Proper 5/19/2020 9:17 5/19/2020 9:46 0:28 28
HPSM
400070 Proper Proper 5/19/2020 9:16 5/19/2020 9:38 0:22 22
HPSM
400072 Proper Proper 5/19/2020 9:36 5/19/2020 9:56 0:20 20
Email
TO West & Central Java
400049 Proper Proper 5/19/2020 9:40 5/19/2020 10:17 0:36 36
HPSM
400028 Proper Proper 5/19/2020 9:49 5/19/2020 10:21 0:31 31
HPSM
400070
HPSM
400028
Email
TO West & Central Java Proper Proper 5/19/2020 11:41 5/19/2020 11:48 0:06 6
400021
Email
400028
HPSM
400015
HPSM
400028 Proper Proper 5/19/2020 13:01 5/19/2020 13:08 0:06 6
HPSM
400028 Proper Proper 5/19/2020 13:03 5/19/2020 13:13 0:09 9
HPSM
400015 Proper Proper 5/19/2020 13:18 5/19/2020 13:26 0:07 7
HPSM
4000183 Proper Proper 5/19/2020 12:57 5/19/2020 13:30 0:33 33
Email TO Kalisumapa4000114 Proper Proper 5/19/2020 14:04 5/19/2020 15:26 1:22 82
Email
Configuration Management
400028 Proper Proper 5/19/2020 15:11 5/19/2020 15:33 0:22 22
HPSM
4000166 Proper Proper 5/19/2020 15:53 5/19/2020 16:21 0:27 27
HPSM
400028 Proper Proper 5/19/2020 16:19 5/19/2020 17:01 0:42 42
HPSM
4000183 Proper Proper 5/19/2020 17:23 5/19/2020 17:46 0:22 22
HPSM
4000187
HPSM
400028 Proper Proper 5/19/2020 19:19 5/19/2020 21:08 1:49 109
HPSM
400028 Proper Proper 5/19/2020 21:50 5/19/2020 22:47 0:57 57
HPSM
400010 Proper Proper 5/20/2020 2:12 5/20/2020 2:47 0:34 34
Email
4000149 Proper Proper 5/20/2020 3:32 5/20/2020 4:06 0:33 33
HPSM
400015 Proper Proper 5/20/2020 6:33 5/20/2020 7:03 0:29 29
HPSM GSA Proper Proper 5/20/2020 11:38 5/20/2020 12:03 0:24 24
40001
400070
Email TO Jabodetabek400015 Proper Proper 5/20/2020 14:42 5/20/2020 14:52 0:09 9
EmailAccess Back Office Proper Proper 5/20/2020 15:17 5/20/2020 15:39 0:21 21
400080
400072
Email
4000155
400028
HPSM
40004 Proper Proper 5/20/2020 20:10 5/20/2020 20:44 0:33 33
HPSM
400028 Proper Proper 5/20/2020 19:59 5/20/2020 20:49 0:49 49
HPSM
4000183 Proper Proper 5/20/2020 19:49 5/20/2020 20:49 1:00 60
HPSM
400064 Proper Proper 5/20/2020 20:01 5/20/2020 20:51 0:49 49
HPSM
400031 Proper Proper 5/20/2020 20:14 5/20/2020 21:26 1:12 72
HPSM
400028 Proper Proper 5/20/2020 20:18 5/20/2020 21:35 1:17 77
HPSM
4000129 Proper Proper 5/20/2020 20:05 5/20/2020 21:40 1:34 94
HPSM
400072 Proper Proper 5/20/2020 20:20 5/20/2020 20:35 0:15 15
HPSM
40004 Proper Proper 5/20/2020 20:11 5/20/2020 21:48 1:36 96
HPSM
400015 Proper Proper 5/20/2020 22:17 5/20/2020 22:28 0:11 11
HPSM
400072 Proper Proper 5/20/2020 23:01 5/20/2020 23:15 0:13 13
HPSM
400028 Proper Proper 5/20/2020 23:45 5/21/2020 0:08 0:23 23
HPSM
400031 Proper Proper 5/21/2020 0:50 5/21/2020 1:04 0:13 13
HPSM
400028 Proper Proper 5/21/2020 1:29 5/21/2020 2:08 0:38 38
HPSM
400031 Proper Proper 5/21/2020 4:13 5/21/2020 4:43 0:30 30
HPSM
400071 Proper Proper 5/21/2020 8:25 5/21/2020 9:41 1:16 76
Email TO Sumatera 400019 Proper Proper 5/21/2020 11:06 5/21/2020 11:36 0:29 29
HPSM
400072 Proper Proper 5/21/2020 14:15 5/21/2020 14:35 0:20 20
HPSM
400028
HPSM
400015
HPSM
400070 Proper Proper 5/21/2020 15:30 5/21/2020 16:24 0:54 54
HPSM
400039
HPSM
400073
HPSM
400019
HPSM
400039
Email
400015 Proper Proper 5/21/2020 23:37 5/21/2020 23:41 0:04 4
HPSM
400028
HPSM
400028 Proper Proper 5/21/2020 23:40 5/22/2020 0:34 0:54 54
HPSM
400028 Proper Proper 5/22/2020 0:16 5/22/2020 0:44 0:28 28
HPSM
400060 Proper Proper 5/22/2020 5:31 5/22/2020 6:08 0:37 37
HPSM
400028 Proper Proper 5/22/2020 6:06 5/22/2020 6:12 0:05 5
Email
400060 Proper Proper 5/22/2020 6:11 5/22/2020 6:18 0:06 6
HPSM
400060 Proper Proper 5/22/2020 6:41 5/22/2020 6:49 0:08 8
HPSM
400060 Proper Proper 5/22/2020 7:45 5/22/2020 7:57 0:11 11
HPSM
400019 Proper Proper 5/22/2020 8:07 5/22/2020 8:26 0:19 19
HPSM
400019 Proper Proper 5/22/2020 8:26 5/22/2020 9:21 0:54 54
HPSM
400019 Proper Proper 5/22/2020 9:15 5/22/2020 9:38 0:22 22
HPSM
400070 Proper Proper 5/22/2020 9:22 5/22/2020 10:01 0:38 38
HPSM
400010
HPSM
400039
HPSM
400019
HPSM
400039
HPSM
400010
Email
Configuration Management Proper Proper 5/22/2020 19:06 5/22/2020 19:23 0:17 17
400026
HPSM
4000158
HPSM
400019 Proper Proper 5/22/2020 20:47 5/22/2020 20:50 0:03 3
HPSM
400015 Proper Proper 5/22/2020 21:55 5/22/2020 22:27 0:32 32
HPSM
400015 Proper Proper 5/22/2020 23:10 5/22/2020 23:19 0:09 9
HPSM
400028 Proper Proper 5/22/2020 22:08 5/22/2020 23:27 1:18 78
HPSM
400010 Proper Proper 5/22/2020 23:12 5/22/2020 23:32 0:20 20
HPSM
400015 Proper Proper 5/22/2020 22:32 5/22/2020 23:45 1:12 72
HPSM
400015 Proper Proper 5/22/2020 23:26 5/22/2020 23:51 0:24 24
HPSM
400015 Proper Proper 5/22/2020 23:38 5/22/2020 23:57 0:19 19
HPSM
400015 Proper Proper 5/22/2020 23:30 5/22/2020 23:58 0:27 27
HPSM
400015 Proper Proper 5/23/2020 0:30 5/23/2020 0:48 0:18 18
HPSM
400015 Proper Proper 5/23/2020 1:26 5/23/2020 1:29 0:03 3
HPSM
400028 Proper Proper 5/23/2020 2:56 5/23/2020 3:24 0:28 28
HPSM
400015 Proper Proper 5/23/2020 5:19 5/23/2020 5:27 0:07 7
HPSM
400028 Proper Proper 5/23/2020 10:18 5/23/2020 10:42 0:23 23
HPSM
4000113 Proper Proper 5/23/2020 11:48 5/23/2020 12:49 1:00 60
HPSM
400072 Proper Proper 5/23/2020 13:46 5/23/2020 14:03 0:17 17
Email TO Sumatera 400095 Proper Proper 5/23/2020 13:28 5/23/2020 13:50 0:22 22
Email TO Kalisumapa 400095 Proper Proper 5/23/2020 13:53 5/23/2020 14:44 0:51 51
HPSM
HPSM
400071 Proper Proper 5/23/2020 19:39 5/23/2020 21:44 2:05 125
HPSM
400062 Proper Proper 5/23/2020 17:39 5/23/2020 17:45 0:05 5
Email
400021 Proper Proper 5/25/2020 9:12 5/25/2020 9:27 0:15 15
HPSM
4000183 Proper Proper 5/25/2020 8:46 5/25/2020 10:01 1:15 75
HPSM
400062 Proper Proper 5/25/2020 13:31 5/25/2020 13:57 0:26 26
HPSM
400015 Proper Proper 5/25/2020 21:17 5/25/2020 21:46 0:29 29
HPSM
400028 Proper Proper 5/26/2020 0:02 5/26/2020 0:41 0:39 39
HPSM
400092 Proper Proper 5/26/2020 3:41 5/26/2020 5:23 1:42 102
HPSM
400028 Proper Proper 5/26/2020 10:21 5/26/2020 10:40 0:19 19
HPSM
400095 Proper Proper 5/26/2020 10:25 5/26/2020 11:10 0:45 45
Email Others 400094 Improper Improper 5/26/2020 10:59 5/26/2020 11:25 0:26 26
HPSM
40004 Proper Proper 5/26/2020 14:02 5/26/2020 14:20 0:18 18
HPSM
4000187 Proper Proper 5/26/2020 18:16 5/26/2020 18:38 0:22 22
HPSM
400028 Proper Proper 5/26/2020 19:46 5/26/2020 20:46 1:00 60
HPSM
400070 Proper Proper 5/27/2020 0:15 5/27/2020 0:44 0:29 29
HPSM
40004 Proper Proper 5/27/2020 0:54 5/27/2020 1:58 1:04 64
HPSM
400072 Proper Proper 5/27/2020 1:57 5/27/2020 2:15 0:18 18
HPSM
400072
HPSM
400062 Proper Proper 5/27/2020 3:03 5/27/2020 3:09 0:06 6
HPSM
400072 Proper Proper 5/27/2020 4:58 5/27/2020 5:09 0:11 11
HPSM
400072 Proper Proper 5/27/2020 3:56 5/27/2020 5:26 1:30 90
HPSM
400072 Proper Proper 5/27/2020 5:34 5/27/2020 5:39 0:05 5
HPSM
400070 Proper Proper 5/27/2020 5:34 5/27/2020 5:39 0:05 5
HPSM
400020
HPSM
400070
HPSM
400070
HPSM
400015
HPSM
I-NOC FH Backoffice IP/MPLS Improper Proper 5/27/2020 11:57 5/27/2020 12:18 0:21 21
400070
HPSM
400064
HPSM
400070
HPSM
400039
HPSM
400070
HPSM
4000182
HPSM
400039
HPSM
400071
HPSM
400070
HPSM
400070 Proper Proper 5/27/2020 21:43 5/27/2020 22:01 0:18 18
HPSM
400070 Proper Proper 5/27/2020 23:36 5/28/2020 1:04 1:28 88
Email GSA Improper Improper 5/28/2020 10:07 5/28/2020 10:47 0:40 40
400039
Email GSA 400060 Improper Improper 5/28/2020 10:30 5/28/2020 11:08 0:38 38
Email TO Jabodetabek Proper Proper 5/28/2020 12:30 5/28/2020 13:31 1:01 61
400049
HPSM
400064
Email
400039 Proper Proper 5/28/2020 15:35 5/28/2020 15:51 0:16 16
Email GSA Improper Improper 5/28/2020 14:11 5/28/2020 14:48 0:37 37
400019
HPSM
400064 Proper Proper 5/28/2020 20:33 5/28/2020 20:55 0:22 22
HPSM
400064 Proper Proper 5/28/2020 20:38 5/28/2020 21:04 0:26 26
HPSM
4000183 Proper Proper 5/28/2020 20:55 5/28/2020 21:38 0:43 43
HPSM
400070 Proper Proper 5/28/2020 20:36 5/28/2020 21:53 1:17 77
HPSM
400070 Proper Proper 5/28/2020 21:01 5/28/2020 22:01 1:00 60
HPSM
400097 Proper Proper 5/28/2020 21:00 5/28/2020 22:04 1:04 64
HPSM
400070 Proper Proper 5/28/2020 21:08 5/28/2020 22:09 1:01 61
HPSM
400028 Proper Proper 5/28/2020 21:23 5/28/2020 22:13 0:50 50
HPSM
400028 Proper Proper 5/28/2020 21:48 5/28/2020 22:16 0:28 28
HPSM
400097 Proper Proper 5/28/2020 21:06 5/28/2020 22:48 1:42 102
HPSM
400070 Proper Proper 5/28/2020 22:20 5/28/2020 22:48 0:28 28
HPSM
400070 Proper Proper 5/28/2020 22:18 5/28/2020 23:08 0:50 50
HPSM
400070 Proper Proper 5/28/2020 22:07 5/28/2020 23:10 1:03 63
HPSM
400070 Proper Proper 5/28/2020 22:19 5/28/2020 23:17 0:58 58
HPSM
400070 Proper Proper 5/28/2020 22:01 5/28/2020 23:21 1:20 80
HPSM
400097 Proper Proper 5/28/2020 22:04 5/28/2020 23:25 1:21 81
HPSM
400070 Proper Proper 5/28/2020 22:08 5/28/2020 23:29 1:21 81
HPSM
400097 Proper Proper 5/28/2020 22:17 5/28/2020 23:33 1:16 76
HPSM
400070 Proper Proper 5/28/2020 21:14 5/28/2020 23:46 2:32 152
HPSM
400097 Proper Proper 5/28/2020 21:52 5/28/2020 23:34 1:42 102
HPSM
400097 Proper Proper 5/29/2020 5:05 5/29/2020 5:15 0:10 10
HPSM
400097 Proper Proper 5/29/2020 8:21 5/29/2020 9:26 1:05 65
HPSM
4000166 Proper Proper 5/29/2020 10:43 5/29/2020 11:22 0:39 39
HPSM
40004 Proper Proper 5/29/2020 10:11 5/29/2020 11:32 1:21 81
HPSM
400028 Proper Proper 5/29/2020 11:47 5/29/2020 12:09 0:22 22
HPSM
40004 Proper Proper 5/29/2020 13:21 5/29/2020 14:08 0:47 47
HPSM
40004 Proper Proper 5/29/2020 13:04 5/29/2020 14:06 1:02 62
HPSM
4000187 Proper Proper 5/29/2020 16:23 5/29/2020 17:29 1:06 66
HPSM
4000182
HPSM
40004 Proper Proper 5/29/2020 17:10 5/29/2020 19:01 1:51 111
HPSM
40004 Proper Proper 5/29/2020 18:28 5/29/2020 19:03 0:35 35
HPSM
4000155 Proper Proper 5/29/2020 22:23 5/29/2020 22:52 0:29 29
HPSM
400028 Proper Proper 5/30/2020 0:26 5/30/2020 0:31 0:05 5
HPSM
400028 Proper Proper 5/30/2020 0:19 5/30/2020 0:35 0:16 16
EmailAccess Back Office40004 Proper Proper 5/30/2020 9:10 5/30/2020 10:16 1:06 66
HPSM
400028 Proper Proper 5/30/2020 10:50 5/30/2020 11:40 0:50 50
HPSM
40004 Proper Proper 5/30/2020 11:27 5/30/2020 12:15 0:48 48
HPSM
400028 Proper Proper 5/30/2020 11:53 5/30/2020 12:39 0:46 46
HPSM
400028 Proper Proper 5/30/2020 12:33 5/30/2020 13:10 0:37 37
HPSM
40004 Proper Proper 5/30/2020 15:46 5/30/2020 16:25 0:39 39
HPSM
400028 Proper Proper 5/30/2020 21:48 5/30/2020 22:05 0:17 17
HPSM
40004 Proper Proper 5/31/2020 0:28 5/31/2020 0:52 0:24 24
HPSM
400028 Proper Proper 5/31/2020 3:54 5/31/2020 4:03 0:09 9
HPSM
40004 Proper Proper 5/31/2020 9:20 5/31/2020 9:35 0:15 15
HPSM
4000187 Proper Proper 5/31/2020 9:09 5/31/2020 9:39 0:30 30
HPSM
40004 Proper Proper 5/31/2020 11:03 5/31/2020 12:06 1:03 63
HPSM
40004 Proper Proper 5/31/2020 13:22 5/31/2020 13:33 0:11 11
HPSM
400072 Proper Proper 5/31/2020 13:34 5/31/2020 14:42 1:08 68
HPSM
40004 Proper Proper 5/31/2020 16:34 5/31/2020 17:28 0:54 54
HPSM
40004 Proper Proper 5/31/2020 17:02 5/31/2020 17:47 0:45 45
HPSM
HPSM
400097 Proper Proper 6/1/2020 0:07 6/1/2020 0:12 0:05 5
Escalate to
Start
L2 SGP
Escalation
EndL2
Escalation
SGP Escalate
L2 SGP
to L2 Transport
PIC L1 IPSP Status NoteExternal Customer
Special Note
No No Rianto Closed create new path
No No Andrew Closed create serviPAMA PERSADA NUSANTARA
No No Rianto Closed segmentasi SARANA INDUSTAMA PERKASA PT
No No Rianto Closed tidak bisa d LINK INDOSAT BTPN KCP Sungai Penuh
No No Rianto Closed reset SDP
No No Rianto Closed reroute via BATAM BINTAN TELEKOMUNIKASI
No No Maulana Closed Segmentasi,PT. HUTCHISON 3 INDONESIA
No No Ermy Closed Segmentasi,RACKH LINTAS ASIA
No No Ermy Closed Reset SAP KHAZANAH MEDIA NETWORK NUSANTARA
No No Maulana Closed Segmentasi, Port Flapping
No No Ermy P2C Segmentasi, service UP
No No Maulana Closed Reset BGP IPv4 dan IPv6
No No Maulana Closed Reset SAP DUAK SATU DUA TIGA
No No Andrew Closed Normal, no PT NTT INDONESIA
No No Pahlevi Closed Modify macPT f ASTRA INTERNATIONAL TBK
No No Closed
Andrew Detect mac Da WI TUNGGAL ABADI
No Yes Andrew Closed Reconfig fa TRANSKON Eskalasi ke Pak Danang
No No Pahlevi Closed Change pathPT TRANSKON JAYA
No No Pahlevi Closed Normal, no TELEKOMUNIKASI INDONESIA TBK
No No Andrew Closed kendala aksMITRA LINTAS MULTIMEDIA
No No Pahlevi Closed Segmentasi
No No Andrew Closed Segmentasi PT NTT INDONESIA
No No Closed
Andrew Normal, no PT. SUTINDO CHEMICAL INDONESIA

No No Closed
Pahlevi kendala aksBUMI MULIA MAKMUR LESTARI
No No Closed
Andrew Port akses down
No No Closed
Pahlevi Create Port SAP dan binding ke service sesuai request
No No Closed
Pahlevi Reset SAP dBANK RAKYAT INDONESIA TBK.PT

No No Pahlevi Closed Optimasi dePT. UNILEVER INDONESIA TBK
No No Pahlevi Closed Optimasi deBANK MAYBANK INDONESIA
No No Andrew Closed Reset SDP OK
No No Andrew Closed advertise pre
PT. SUTINDO CHEMICAL INDONESIA
No Yes Pahlevi Closed Segmentasi Eskalasi ke Pak Sugiarto
No No Pahlevi Closed Segmentasi PT. APLIKANUSA LINTASARTA FOR LKPP (DINAS KOMINF
No No Andrew Closed Segmentasi BANK SYARIAH MANDIRI
No No Pahlevi Closed Create LSP MITRA LINTAS MULTIMEDIA
PT. PURNAMA SINAR GEMILANG
No No Closed
Pahlevi Set QoS sudaPT BANK DBS INDONESIA

No No Maulana Closed create LSP PT PZ CUSSONS INDONESIA
No No Maulana Closed create LSP PRIMACOM INTERBUANA
No No Rianto Closed reset SDP PT. BANK DANAMON INDONESIA
No No Maulana Closed add prefix ip system ASYH-EN1 di sisi JKT-KBS-CN1-SR12
No No Rianto Closed reset SDP
No No Closed
Pahlevi Reset BGP nTERMINAL BBIP tidak eskalasi WO
No No Closed
Pahlevi Farend unmKAPUAS MED

BBIP tidak eskalasi WO
No No Dany Closed Reset SDP OK
No No Closed
Pahlevi Leaking IT LAN OK

No No Closed
Pahlevi Normal, no PT. INTERN BBIP tidak eskalasi WO
No No Closed
Dany Tuning metric no improve

No No Closed
Pahlevi create new PT. RADIAN BBIP tidak eskalasi WO

No No Rianto Closed reroute upsINDOSAT MEGA MEDIA
No No Rianto Closed optim lsp INDOSAT MEGA MEDIA
SANTOSA AGRINDO
No No Andrew Closed reroute domLINTASARTA
No No Rianto Closed Set QoS sudaCITIBANK
No No Andrew Closed optim lsp SINAR WIJAYA PLYWOOD INDUSTRIES
No No Andrew Closed cek log sin SINGAPORE TELECOMMUNICATIONS
No No Andrew Closed pengecekanMANDALA LINTAS NUSA
No No Rianto Closed reset SDP BADAN WAKAF SULTAN AGUNG
No No Rianto P2C pengecekanSATNETCOM BALIKPAPAN
No No Rianto Closed optim lsp MITRA LINTAS MULTIMEDIA
No No Rianto Closed set qos lv5 CIPTA TERANG UNGGUL
No No Rianto Closed create sdp CITIBANK
No No Rianto Closed set qos lv5 ALAM PERMAI MAKMUR JAYA
No No Fardan P2C PengecekanINDOSAT
p MEGA MEDIA
No No Dany Closed Create LSP pada jalur PP service tersebut simetris via ACH-LMY-CN1
No No Fardan Closed PengecekanDUAK
p SATU DUA TIGA
No No Closed
Dany Create SDP dari jampang CN1 dan CN2 kearah farend SRP-CN1-SR1
Pada lag-1
dari svc
212303004
terpantau
down.
Sudah
kami coba
No No Closed reset
tetapi no
improve.
Indikasi
terdapat
looping
dari sisi
akses,
mohon
untuk
dapat
dilakukan
pengeceka
n disisi
Fardan akses.
Optimasi jalur PP namun no improve, jika dibandingkan dengan IP A
No No Fardan Closed Propose untuk
PT. dilakukan
UNILEVERpemindahan
INDONESIA TBK
service ke VPRN 876 di ANC-
No No Closed
Dany Create serv PT. Musim Mas
No No Closed
Andrew optimasi d BATAM TRANS GASINDO

LSP ke
arah JRL-
EN1, SDP
No No Closed terpantau
Oper UP.
LSP ke
arah BTG-
AN1. Saat
ini SDP
terpantau
Pahlevi UP.
No No Closed
Andrew Port yang HUTCHISON 3 INDONESIA

No No Pahlevi Closed terkendala akses
Eskalasi ke
No Yes Closed Mas Sugi
dan Pak
Andrew Optimasi dePRIMACOM Alac
No No Andrew Closed Create ServiPT. LINK NET, TBK
No No Pahlevi Closed Optimasi dePT. GRAHAMEDIA INFORMASI
No No Pahlevi Closed Optimasi dePT. PRIMACOM INTERBUANA
No No Pahlevi Closed Normal, no PT. BUMI MERBABU PERMAI
No No Pahlevi Closed Optimasi dengan LSP
No No Andrew Closed Optimasi dePT. AT & T GLOBAL NETWORK SERVICES INDONESIA
No No Fardan Closed Optimasi dePT. LAXO GLOBAL AKSES
No No Akmal Closed Optimasi dengan
PT. BUMI
create
MERBABU
LSP to_KDC-AN1
PERMAI path to_KDC-AN1_str di S
No No Fardan Closed Create LSP, PT. LAXO GLOBAL AKSES
No No Akmal Closed Create LSP to_KWT-EN1
PT. SUMBER dari
ALFARIA
PWT-BTR-PE2-SR7
TRIJAYA ke arah KWT-EN1, s
No No Akmal Closed ping ke ara Unilever
reset IPv6
pelanggan
namun
masih no
improve,
No No Closed mohon di
reset juga
disisi
pelanggan
dan telah
kami
buatkan
path baru,
ping dan
latency
terpantau
Akmal normal. CEMERLANG MULTIMEDIA BANDUNG
emua svc
yang
terbinding
di port
No No Closed 3/4/19 dan
lag 3 tidak
terdetek
MAC
Address
dari sisi
akses.
Mohon
pengeceka
n disisi
Fardan akses. PERTAMINA RETAIL
No No Closed
Optimasi
mengguna
kan LSP 1
hop dan
tidak
congest,
link
terpantau
lebih
Akmal stabil. PT. HUTCHISON 3 INDONESIA
Dari sisi
metro,
ping
No No Closed terpantau
aman dan
mendapat
kan mac
dari kedua
Akmal sisi. SINGAPORE TELECOMMUNICATIONS LTD
reset BGP
No No Closed pelanggan,
terpantau
saat ini
Pahlevi establish. APLIKANUSA LINTASARTA
No Yes Closed cpm B

terpantau
down (not
Dany equipped). eskalasi ke pak bony.
No No Closed
change IP
dari /31
tersebut
ke /30 di
BTM-SGA-
AN1-M8A-
GigabitEth
ernet0/2/6
.217 sesuai
Pahlevi request. PT. SUMBER ALFARIA TRIJAYA
No No Pahlevi Closed Change pathHUTCHISON 3 INDONESIA
No No Pahlevi Closed reset sdp okRACKH LINTAS ASIA
No No Dany Closed reset sdp okPT. JEMBATAN CITRA NUSANTARA
No No Dany Closed Create LSP KINEZ CREATIVE SOLUTIONS
No No Dany Closed reset bgp O BKV NET TELEMEDIA
No No Dany Closed reset sdp okINTERNET INI SAJA
No No Dany Closed reset sdp okAPLIKANUSA LINTASARTA
No No Dany Closed reset sdp okMAXIMA DATA
No No Dany Closed reset sdp okPT. TRANSKON JAYA
No No Pahlevi Closed reset sap okPT. TRIA SOLUSINDO
No No Pahlevi Closed reset sap okPT. TIME EXCELINDO
No No Pahlevi Closed tidak bisa d PT. Media Sarana Akses (GMEDIA) Mataram
No No Dany Closed reset sap okPT TRANSKON JAYA
No No Akmal Closed Segmentasi, Service sduah dimigrasi ke CN baru
No No Akmal Closed Segmentasi,NETCITI PERSADA
No No Akmal Closed Reset SAP dUNIVERSITAS GADJAH MADA
No No Fauzan Closed Cek log alarm dan port
No No Fauzan Closed Cek LSP Transit
No No Akmal Closed Creat ServicPRIMA PESONA PRAKARSA
No No Dany Closed advertise pr PT. LINTAS PERSADA OPTIKA
No No Maulana P2C Segmentasi PT. SUMIDHAZ PERMATA BUNDA
No No Rianto Closed Reset sap
No No Rianto Closed advertise preINDOSAT SINGAPORE PTE LTD
No No Maulana Closed Segmentasi INDOSAT MEGA MEDIA
No No Akmal Closed Segmentasi dan Ping normal
No No Akmal Closed Creat LSP
No No Ermy Closed Segmentasi, ping normal
No No Rianto Closed Create LSP TUNAS BARU LAMPUNG
No No Rianto Closed create vsi INDOMARCO PRISMATAMA
No No Rianto Closed pengecekan vpls
No No Rianto Closed upgrade qosNTT GLOBAL NETWORKS
No No Ermy Closed Creat LSP P PT. MEDIATAMA TELEVISI
No No Maulana Closed Reroute to SURIATAMA MAHKOTA KENCANA
No No Ermy Closed Segmentasi INDOSAT MEGA MEDIA
No No Ermy Closed Segmentasi INDOSAT SINGAPORE
No No Closed
Maulana Segmentasi PT BANK DANAMON INDONESIA
No No Ermy Closed Add comman PT. MORA TELEMATIKA INDONESIA
No No Ermy Closed Reset SDP PT. HUTCHISON 3 INDONESIA
No No Maulana Closed Reset SDP PT. HUTCHISON 3 INDONESIA
No No Maulana Closed Reset SDP PT. HUTCHISON 3 INDONESIA
No No Ermy Closed Segmentasi APLIKANUSA LINTASARTA
No No Closed
Pahlevi tuning Metric disisi JKT-TCP-CN2-SR12e Before 7 After 8.

[1]. Dari
pengeceka
n kami,
Ping CE
dan
No No Closed Google
normal .
[2]. Hasil
trace route
ke web
tujuan
pelanggan
berhenti di
sisi telkom
dan saat
ini sedang
di
eskalasikan
ke pihak
Andrew telkom SINAR HARAPAN KELUARGA
Untuk sdp
antar
metro
terpantau
normal.
Untuk
gangguan
indihome
saat ini
sedang
kami
kordinasik
an ke tim
telkom
terkait
gangguan
tersebut,
email
terlampir
No No Closed Karena
banyak
pelanggan
mengeluhk
an
problem
yg sama.
Mohon
melampirk
an ping
dan
traceroute
dari arah
indihome
pelanggan
ke peer
indosat
sebagai
bahan
analisa.
Andrew BUT.PEARLOIL (SEBUKU) LTD.
reset
Spoke SDP
No No Closed tersebut,
saat ini
terpantau
Pahlevi oper UP. PELABUHAN INDONESIA III.
No No P2C
request
datek
pelanggan
terkait
case
Pahlevi tersebut. PARAGON TBBIP belum melampirkan datek pelanggan d
No No P2C
reroute ip
tujuan
sebelumny
a via
OIXP(7717)
menjadi
Telin(7713
Andrew ). GEONET INDONESIA CORPORATION.
peer dari
service
tersebut
No No Closed unmanage.
Mohon
dilakukan
pengeceka
n pada
metro
Pahlevi tersebut. BUT.PEARLOIL (SEBUKU) LTD.
hasil
No No Closed pengeceka
n service
terpantau
Pahlevi normal. REACH NETWORK SERVICES INDONESIA
[1]. Kami
cek L2
pelanggan,
Ping
normal
[2]. Telah
kami coba
No No P2C optimasi IP
Lan dan IP
WAN
pelanggan
menjadi
/24 di KPI-
DIA,
namum no
improve.
Kami
propose
untuk
migrasi L3
ke ANC-
CN3,
Mohon
konfirmasi
pelanggan
Andrew YAY. PANCHA BHAKTI
create
interface
L3 Baru
under vprn
No No Closed 244
dengan IP
sesuai
dengan
request.
Interface
UP dan
Ping
terpantau
Pahlevi normal. APLIKANUSA LINTASARTA
hasil
No No P2C pengeceka
n service
terpantau
Andrew normal. ISPL INDOSAT SINGAPORE PTE LTD
Kami cek
untuk ip
tujuan
tersebut
No No P2C sudah best
path via
telin 7713.
Kami cek
untuk ip
tujuan
tersebut
berasal dr
telkom.
Andrew DWI TUNGGAL ABADI
Dari
pengeceka
n kami
saat ini link
sudah Best
path via
Telin
No No Closed (7713).
Dari
pengeceka
n kami
juga IP
tersebut
berasal
dari
Telkom
yang mana
pada saat
ini banyak
IP dari
Telkom
yang
mengalami
Pahlevi gangguan. DINAS KOMUNIKASI DAN INFORMATIKA KABUPATEN L
No No Rianto Closed create sdp TATA COMMUNICATIONS INTERNATIONAL PTE.
No No Rianto Closed Clear arp, ANCA PILAR LAKSANA
terdapat
temuan
bahwa link
Antara
DCI-AN2
>< PWT-
JTL-CORE2
sempat
down pada
waktu
05/27/202
0 16:21:01.
Link down
disebabka
n oleh
kondisi
port yang
Down
sehingga
menyebab
No No Closed kan
interface
dan
protocol
seperti
RSVP,
OSPF dan
LDP juga
ikut down.
Terdapat
FCS Error
di sisi port
PTW-JTL-
CORE2
sehingga
dari kami
menyarank
an untuk
mengganti
fisikal SFP
Pahlevi tersebut. PT NTT IND Tidak ada segmentasi dan WO dari BBIP
No No Dany Closed Dari pengecREACH NETWTidak ada segmentasi dan WO dari BBIP
Untuk IP
10.253.23.
194 kami
tidak
menemuka
n adanya
anomali, IP
kami cek
telah
teradvertis
No No Closed e dan Ping
terpantau
normal
Untuk IP
10.253.23.
218, kami
cek bahwa
IP tersebut
belum
teradvertis
e. Maka
action
kami
menamba
hkan static
route pada
ip ini dan
Ping
terpantau
normal
Pahlevi
Kami cek
IP
pelanggan
belum di
advertised
No No Closed ke peer
telkom.
Saat ini
sudah
kami
advertised
IP
pelanggan
ke peer
telkom dan
terpantau
normal.
Dany PT.PUTRA AGUNG LESTARI
No No Pahlevi Closed Saat ini vi PT. SIERAD PRODUCE TBK
No No Closed
Pahlevi Penyebab paSINGAPORETidak ada segmentasi dan WO dari BBIP

No No Rianto Closed reroute teli MITRA KARYA PRIMA
No No Rianto Closed reroute oix SATNETCOM BALIKPAPAN
No No Rianto Closed advertise kpCONOCOPHILLIPS
No No Andrew Closed segmentasi ASURANSI BRI LIFE
No No Andrew Closed segmentasi DINAS KOMUNIKASI DAN INFORMATIKA
No No Rianto Closed optim lsp BENDAHARA PENGELUARAN SEKRETARIAT DAERAH KAB
No No Andrew Closed propose penAPLIKANUSA LINTASARTA
No No Andrew Closed pengecekanPT. TIKI JALUR NUGRAHA
No No Andrew Closed pengecekanPT. SEMANGAT GOTONG ROYONG
No No Rianto Closed optim lsp SARANA INDUSTAMA PERKASA
No No Andrew Closed segmentasi APLIKANUSA LINTASARTA
No No Andrew Closed segmentasi PERGURUAN TINGGI COMPUTER PADANG
No No Andrew Closed segmentasi PERKEBUNAN NUSANTARA
No No Andrew Closed propose migUS EMBASSY
No No Andrew Closed segmentasi YAYASAN PENDIDIKAN TINGGI DHARMA WIRAWAN KAL
No No Andrew Closed pengecekanPT. DURIO INDIGO
No No Andrew Closed segmentasi PAHLAWAN DESIGN STUDIO
No No Andrew Closed pengecekanPENGADILAN AGAMA SIMALUNGUN
No No Andrew Closed eskalasi ke PT UNILEVEeskalasi pa alac
No No Rianto Closed optim lsp PRIMACOM INTERBUANA
No No Rianto Closed pengecekanPT. AGUNG JAYA DWIPA
No No Dany Closed Repointing SOCI MAS
No No Fardan Closed Menambahka BANK SYARIAH MANDIRI
No No Fardan Closed Optimasi viaBEND. BID. TELEMATIKA POLDA SUMBAR
No No Dany Closed terkendala BANK BTPN
No No Fardan Closed IP Tujuan me ASDP INDONESIA FERRY
No No Dany Closed Optimasi viaSINDORA SERAYA
No No Fardan Closed pengecekanCIPTA TERANG UNGGUL
No No Closed
Dany propose pinSANTOSA AGRINDO

No No Fardan Closed minta datekABHINAWA SUMBERDAYA ASIA
No No Dany Closed simetriskan PERGURUAN TINGGI PADANG
No No Pahlevi Closed tuning metrPT APLIKANUSA LINTASARTA
No No Andrew Closed Normal, no TIKI JALUR NUGRAHA EKAKURIR
No No Andrew Closed Normal, no PT. NINMEDIA INDONESIA
No No Fardan Closed Cek prefix sudah via direct Telkom
No No Akmal Closed PengecekanASTRA INTERNATIONAL
No No Fardan Closed Optimasi viaAPLIKANUSA LINTASARTA
No No Akmal Closed Optimasi deSUMBER ALFARIA TRIJAYA
No No Fardan P2C Optimasi deKAYONG MUARA TEKNOINDO
No No Akmal Closed Optimasi viaPADANG DISTRIBUSINDO RAYA
No No Pahlevi Closed Normal, no action
No No Pahlevi Closed Reroute via PT. ARTHA TELEKOMINDO
No No Dany Closed Create new GE OPERATIONS INDONESIA
No No Akmal Closed Peer telkomSINAR HARAPAN KELUARGA
No No Ermy P2C Cek QoS sudaPRIMACOM INTERBUANA
No No Akmal Closed Reroute via BUT.PEARLOIL (SEBUKU) LTD.
No No Akmal Closed Peer telkomPT SANATEL
No No Ermy Closed LAG ke arahINDOSAT SINGAPORE PTE LTD
No No Akmal Closed Peer telkomPT. EAST JAKARTA MEDIKA
No No Akmal Closed Peer telkomSARI COFFEE INDONESIA, PT
No Yes Dany P2C create routeSATNETCOMEskalasi ke Pak Alac
No No Fardan Closed pengecekanSUMIDHAZ
k PERMATA BUNDA
CP Sungai Penuh
TWORK NUSANTARA
AL INDONESIA
vice sesuai request
AL INDONESIA
Pak Sugiarto
SARTA FOR LKPP (DINAS KOMINFO KABUPATEN SIDOARJO)
sisi JKT-KBS-CN1-SR12
OD INDUSTRIES
MUNICATIONS
rsebut simetris via ACH-LMY-CN1 (ACH-LGSA <> MDN-BCP-CN1 & ACH-LGSA <> MDN-BCP-CN2).
CN2 kearah farend SRP-CN1-SR12e, dan sebaliknya.
TWORK SERVICES INDONESIA
EDIA BANDUNG
MUNICATIONS LTD
s (GMEDIA) Mataram
si ke CN baru
A INDONESIA
SR12e Before 7 After 8.

m melampirkan datek pelanggan dan sedang diminta oleh ipspm.
ORPORATION.
VICES INDONESIA
AN INFORMATIKA KABUPATEN LANGKAT
NS INTERNATIONAL PTE.
segmentasi dan WO dari BBIP
AN INFORMATIKA
ARAN SEKRETARIAT DAERAH KABUPATEN DELI SERDANG
OMPUTER PADANG
TINGGI DHARMA WIRAWAN KALIMANTAN TIMUR
SIMALUNGUN
A POLDA SUMBAR

Report SPM W21danW22

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Report SPM W21danW22

Uploaded by

Copyright:

Available Formats

Date Week WO /Ticket OTRS ID Subject Request Type

Thursday, 2 21 WO170163 #202005214WO170163

Thursday, 2 21 WO170697 #202005224[PL2] [INT intermittent

[S3] [Internal] [DOWN] SR#2-364217170553 CEMERLANG MULTIMEDIA BANDUNG DIPT C-M

[PL1] [INTERNAL] [DOWN] [SR#2-364222129923] [PERTAMINA RETAIL] [DIPV PTRTL CLT 15

[PR2] [BBIP][WO170187] [DOWN] SR#2-364225183627 SINGAPORE TELECOMMUNICATION

[IMP] [INTERNAL] [DOWN] SR#2-364239641093 || APLIKANUSA LINTASARTA || DIPT AP-LA

[S3] [INTERNAL] [WEB ACCESS PROBLEM] SR# 2-364469474094 BUT.PEARLOIL (SEBUKU) LT

[S3] [WO171227] [INTERNAL] [DOWN] SR#2-364472674924 PELABUHAN INDONESIA III INIX

Wednesday, 22 WO171088 #202005274RE: [S2] [W SDP Down

Wednesday, 22 WO171236 #202005274RE: [PR1] [ intermitten

Wednesday, 22 WO171238 #202005274Re: [S3] [I intermitten

Wednesday, 22 WO171241 #202005274Re: [IMP] intermitten

Wednesday, 22 WO171242 #202005274RE: [PR1] [ intermitten

Wednesday, 22 WO171092 #202005274Trs: [S3] [ intermitten

Wednesday, 22 WO171096 #202005274Re: [IMP] intermitten

Thursday, 2 22 #202005284RE: Problem IP Access P

Thursday, 2 22 WO171276 #202005284RE: [S2] [I intermitten

HPSM GSA Proper Proper 5/20/2020 14:34 5/20/2020 14:44 0:10 10

Andrew Normal, no PT. SUTINDO CHEMICAL INDONESIA

Pahlevi kendala aksBUMI MULIA MAKMUR LESTARI

Andrew Port akses down

Pahlevi Create Port SAP dan binding ke service sesuai request

Pahlevi Reset SAP dBANK RAKYAT INDONESIA TBK.PT

Pahlevi Set QoS sudaPT BANK DBS INDONESIA

Pahlevi Reset BGP nTERMINAL BBIP tidak eskalasi WO

Pahlevi Farend unmKAPUAS MED

Pahlevi Leaking IT LAN OK

Pahlevi Normal, no PT. INTERN BBIP tidak eskalasi WO

Dany Tuning metric no improve

Pahlevi create new PT. RADIAN BBIP tidak eskalasi WO

Dany Create serv PT. Musim Mas

Andrew optimasi d BATAM TRANS GASINDO

Andrew Port yang HUTCHISON 3 INDONESIA

No Yes Closed cpm B

Pahlevi tuning Metric disisi JKT-TCP-CN2-SR12e Before 7 After 8.

Pahlevi Penyebab paSINGAPORETidak ada segmentasi dan WO dari BBIP

Dany propose pinSANTOSA AGRINDO

SR12e Before 7 After 8.

TINGGI DHARMA WIRAWAN KALIMANTAN TIMUR

You might also like