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Unix Linux Administrator
Unix Linux Administrator
We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3
strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure
Management and Engineering Services, amongst others, to help enterprises reimagine their
businesses for the digital age.
Website: https://www.hcltech.com/
JOB DESCRIPTION
Job Title: Linux Administrator (4.5-8 Years)
Location: Hanoi
JOB SUMMARY
To provide support for on call escalations and doing root cause analysis of given issue
To independently resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards, regulatory requirements and company policies
Work on value adding activities such Knowledge base update and management,
Training fresher, coaching analysts
To ensure positive customer experience and CSAT through First Call Resolution and
minimum rejected resolutions or Reopen Cases
MAIN REQUIREMENTS
Certifications If Any
BENEFIT