e-Services

( A Singapore Government Agency Website'

! !

! Advisory "
We encourage you to transact with us electronically via our
website or Mobile@HDB app, and to check the status of
your existing transactions via My HDBPage. If you need
any assistance, you can contact us via our e-Feedback
Form or our hotlines.

Services at HDB Hub and Branches are by appointment

only. If you wish to visit HDB Branches, you can book an
appointment using our e-Appointment System via HDB
InfoWEB or Mobile@HDB app. Find out more about our
appointments.

Search our website "

CONTACT US

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Contact Us
We believe in being accessible to you. You can use the
channels listed below to get in touch with us.

For most correspondences, we will reply within 14 working

days. For general enquiries, our reply will be faster and we
will get back to you within 3 to 5 working days. For case-
specific enquiries and appeals, we may need more time to
assess your request and circumstances, and we seek your
understanding if we take longer to respond. If you are
sending us an email, please keep your attachments
within 6MB. Thank you!

Overview
Here are the various ways you can contact
us.
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Buying or selling a flat

Here’s how you can contact us for enquiries
regarding the status of your applications,
application procedures, scheme details, and
#
eligibility conditions.

Renting a flat from HDB

Please do not hesitate to contact us if you
have any enquiries regarding application
procedures, eligibility conditions, and
tenancy matters under the Public Rental
Scheme. If you are looking for other lease #
services such as renting out of flats/ rooms
of HDB purchased flats, please contact your
managing HDB Branch under ‘Branch service
and contact information’.

Living in HDB flats

Check out the contact information regarding
maintenance-related requests inside and
#
outside the flat, and car park matters. The
contact details for issues regarding the
Selective En bloc Redevelopment Scheme is
here as well.

Maintenance-related
requests inside the flat
For urgent requests that require immediate attention,
such as a wall collapse or severe column cracks, you can
call our:
Branch Service Line at 1800-225-5432 (weekdays:
8:00am to 5:00pm)
Essential Service Providers’ 24-hour hotline

Constituency Essential Service Provider

Aljunied GRC C&W Services Operations Pte Ltd

Ang Mo Kio GRC 1800-241-7711

Bishan-Toa
Payoh GRC

Hougang SMC

Jalan Besar GRC

Kebun Baru
SMC

Marymount
SMC

Nee Soon GRC

Potong Pasir
SMC

Radin Mas SMC

Tanjong Pagar
GRC

Yio Chu Kang

SMC

East Coast GRC CPG Facilities Management Pte

Ltd
MacPherson
SMC 1800-325-8888

Marine Parade
GRC

Mountbatten
SMC

Pasir Ris –
Punggol GRC

Punggol West
SMC

Tampines GRC

Bukit Batok SMC C&W Services Operations Pte Ltd

Bukit Panjang 1800-275-5555

SMC

Chua Chu Kang

GRC

Hong Kah North

SMC

Holland- Bt
Timah GRC

Jurong GRC

Marsiling – Yew
Tee GRC

Pioneer SMC

Sembawang
GRC

West Coast GRC

Yuhua SMC

Sengkang GRC
CPG Facilities Management Pte
Ltd
(Buangkok, Compassvale, and
Rivervale)
1800-325-8888

C & W Services Operations Pte

Ltd (Anchorvale)
1800-247-7711

Maintenance-related
requests for common areas
Town Councils are responsible for controlling,
managing, maintaining, and improving the common
property of HDB residential flats and commercial
property within the Town.

For management and maintenance of the common

areas outside your flat such as corridor lighting defects,
staircase, and void decks, you can call:
The Town Council managing your flat (during office
hours)
The Town Council’s Essential Service Providers’ 24-
hour hotline

Hotline
Essential Servic
Town Council (During Office Hours) Provider
and Email (24-hour)

Ang Mo Kio 6453-0511 C&W Services

Operations Pte
feedback@amktc.org.sg
Ltd

Bishan-Toa 6259-6700 1800-241-7711

Payoh
prm@btptc.org.sg

Jalan Besar 6298-9222

feedback@jbtc.org.sg

Tanjong 1800-272-6415
Pagar
feedback@tptc.org.sg

Nee Soon 6758-0129

feedback@nstc.org.sg

East Coast 6444-9549

CPG Facilities
ectcnet@ectc.org.sg
Management
Pte Ltd
Marine 6241-6044
Parade
internet@mptc.org.sg 1800-325-
8888

Pasir Ris- 6585-4938 (Pasir Ris

Punggol office)

pasirris@prpg-tc.org.sg

6590-9500 (Punggol
office)

punggol@prpg-
tc.org.sg

Tampines 6781-2222
feedback@ttc.org.sg

Chua Chu 6569-0388 C&W Services

Kang Operations Pte
info@ccktc.org.sg Ltd

Holland- 1800-766-9100 1800-275-

5555
Bukit Panjang
mailbox@hbptc.org.sg

Jurong- 6561-2222
Clementi
enquiry@jrtc.org.sg

Marsiling- 6430-7800
Yew Tee
feedback@myttc.org.sg

Sembawang 6368-3100

feedback@sbtc.org.sg

West Coast 6776-0271 (Clementi

office)
wctccl@wctc.org.sg

6896-4890 (Boon Lay

office)

wctcbl@wctc.org.sg

Aljunied- 6744-1033 EM Services Pte

Hougang Ltd
feedback@ahtc.sg
6385-8888

Sengkang 6590-9700 CPG Facilities

Management
enquiry@sktc.sg Pte Ltd
(Buangkok,
Compassvale,
and Rivervale) -
1800-325-
8888

C&W Services
Operations Pte
Ltd (Anchorvale
- 1800-241-
7711

Car park matters

For enquiries, you can write to us using our e-Feedback
Form.

Alternatively, you can contact us via our hotlines as

specified below.

Type of Enquiry Hotline

Parking offences 1800-225-5432

Prosecution (weekdays: 8:00am to

5:00pm)
(car park court summons
and Warrant of Arrest)

Payment of season
parking through GIRO

Car park enforcement 1800-338-6622

(reporting parking
(24-hour)
problems in HDB car
parks, such as
obstruction caused by
illegal parking)

Selective En bloc
Redevelopment Scheme
(SERS)
Here’s how you can contact us for enquiries about
rehousing benefits, financial package for replacement
flats, and related procedures:

For requests to HDB relating to the Selective En

bloc Redevelopment Scheme, you can send them
via MyRequest@HDB.
e-Feedback Form
SERS enquiry line: 1800-866-3070 (weekdays:
8:00am to 5:00pm)
Visit us with a scheduled appointment:

HDB Hub
480 Lorong 6 Toa Payoh
Atrium 2nd Storey
Singapore 310480 (weekdays: 8:00am to
5:00pm)

Businesses
Check out the contact information regarding
commercial properties, booking of HDB Hub
facilities, sale of floor plans, directory of #
renovation contractors, and temporary use
of vacant state land.

Branch service and contact

information
Check out the ways to contact us for specific #
enquiries relating to your flat.

Housing & Development Board

Contact Us
Feedback

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Last Updated 03 September 2020

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