Contact
Noida
9065443569 (Mobile)
ck367965@gmail.com
www.linkedin.com/in/chandan-
kumar-7309aa160 (LinkedIn)
Top Skills
Salesforce.com Administration
Customer Relationship Management
(CRM)
Salesforce Lightning
Languages
English (Full Professional)
 
Chandan Kumar
Salesforce Professional | Solving Customer's Problem using
Salesforce | CRM | Lightning
Noida
Summary
A self-directed and driven individual with a comprehensive
background supportive executive, administrative and operations
teams to ensure success and achieve goals. Known as an innovative
thinker with strong project management. Highly organized, creative
problem-solver who excels at guiding teams through complex
projects by identifying goals advising on implications. Expertise
includes developing and managing training program.
I have experience in identifying customer’s technical requirements,
communicating with customers and delivering solution by
configuring and developing within CRM solutions. I am eager to learn
new skills and have excellent problem solving and communication
skills with strong background in customer support.
- Experience on Administration, Configuration, Implementation and
support on Salesforce.com CRM and service cloud platform.
- Proficiency in SFDC Administrative tasks like creating Profiles,
Roles, Users, Page Layouts, Email Services, Approvals, Workflows,
Validation rules, Reports, Dashboards, Tasks and actions
Email-ck367965@gmail.com
Experience
Cherry E-Commerce Private Limited
Senior Customer Support Executive
August 2017 - December 2019 (2 years 5 months)
Noida, Uttar Pradesh
― Reputation and crisis management through integrated
CRM database with social media.
― Response time management on various social media
channel of client.
― Keeping track of comments, complaints and queries.
― Inquire and engage with buyers for what they are saying on
social media channels.
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― Decide when to take an issue offline as per the case basis.

Tata Trusts
Information Technology Supervisor
April 2014 - December 2016 (2 years 9 months)
Begusarai, Bihar

-Lead the Information Technology function on behalf of an amazing nonprofit

-Establishing the procedures necessary for the IT Department to support the
organization, such as onboarding, security, updates and patches, and change
management
Setting standards for hardware, software and services, such as the basic
configuration for a new user’s computer
-Executing and extending the Foundation’s comprehensive IT strategy,
including creation of project plans, time schedules, equipment and cost
estimates for short- medium- and long-term application
Developing and maintaining the Foundation´s IT infrastructure as well as its
mobile communication infrastructure
-Ensuring all technology systems and hardware are up to date
-Developing, maintaining and implementing information technology guidelines
and best practices

-Ensuring information security within all IT and mobile communications related

activities

-Providing training, support and troubleshooting

-Providing, coordinating and scheduling training for all staff in the use of
technology

campuscover.com
Business Development Executive
August 2012 - March 2014 (1 year 8 months)
Bihar, India

• Develop and drive the local Go to Market plan for the Educational ERP
Cloud, along with a focus on ERP install base customers.

• Support strategic customer engagement, Key contributor to define ERP

strategy for

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• Engage and provide direction, leadership and motivation to all parties

engaged in the ERP

Cloud business.

• Articulate ERP propositions in the business context of prospects, customers

and partners.

• Drive specific ERP Cloud sales/marketing programs and Identify new ways
of lead

generation.

• Leverage existing relationships and references to open up new business

opportunities.

• Generate ERP leads/prospects & convert it into an opportunity.

• Good cooperation and relationship working with the prospective clients

• To assemble and keep up a solid pipeline to accomplish and surpass month

to month lead

targets

• Maintain adequate knowledge & information of all products and service

offerings.

• Be ready to travel as per the Business necessities.

Socio Economic and Caste Census-2011

Enumerator
January 2011 - June 2011 (6 months)
Begusarai, Bihar

My job as an enumerator was doing interviews door to door to gather

information, chart out plans to visit residents of a specified city or village, work
on predefined surveys to gather specific information including a person name,
age, religious preferences, address. As 2011 census was a first paperless

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census, for that we were specially trained to record and encode information
from the survey, get in touch with individuals to be interviewed and submitting
data through the tab on spot to a supervisor to be finally submitted to the
census bureau.

Education
Trailhead by Salesforce
Trailhead Adventurer, Trailhead CRM Admin · (2021 - 2021)

G.D. College
Bachelor of Arts, English Language and Literature/Letters · (2009 - 2012)

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