WEBINAR SERVICE MANAGEMENT (OPM555)

TITLE: AMELIORATING SERVICE QUALITY AND DELIVERY DURING COVID-19

ON 19th JUNE 2021

AJK LISTING AND RESPONSIBILITIES OF BIRO PROTOKOL

NAME MATRIC NO RESPONSIBILITY
TEAM LEADER OF “BIRO
PROTOKOL”  Update information and instructions
given from head of the program to
o MISHALLY ANAK group members on what they need to
SIMON TEMPLER 2020977433 prepare for the webinar event.
 Guide and plan out task for each
group members so that the process
flow of the event will perfectly
managed.
 Organize and find information of the
two people who are willing to give
their speech on the event.
 Keep in track with the speaker on
whether they agree or disagree to
join the webinar event.
 Alert and check each group
members to perform their task given.

o DAMIAN SINCLAIR  Update information on the progress

NGALI ANAK of webinar event on the telegram
DOLLAH 2020461818 group such as date, time, and link for
the platform of the program.
 Communicate with biro multimedia
about the webinar poster to be
posted on the telegram group.
 Monitor all the participants that have
joined the group telegram.
 Collect data on the number of
participants from all three campuses
(Puncak Alam, Kedah and Dungun).
 Prepare back-up questions for Q&A
session.
 Help to blast out the back-up
questions in chat box during the
program.
o NORANNATASHA  Help and assist team leader to
BINTI ABDULLAH 2020452484 handle both of the speakers.
 Point out ideas on how to ensure the
program goes well.
 Prepare a Google Meet link for both
panels.
 Ensuring the flow and time are well
managed during the event.
 Timekeeper during speakers giving
their speech on the event.
 Prepare back-up questions for Q&A
session.

o NUR AIMAN  Help and assist team leader to

RAFIQAH BINTI handle on both speakers.
ABD RAHMAN 2020885226  Arrange participants from outside of
the campus to join the webinar.
 Contact representative from each
campus from Kedah and Dungun to
join the program.
 Invite all students from both campus
that are taking Service Management
subject (OPM555) to join webinar
telegram group.
 Prepare a back-up questions for
Q&A session.

o NUR’AIN  Help and assist team leader to

SYAFIQAH BINTI 2020449424 prepare memo/reminder on
BAHAROM important information for both
panels.
 Provide ideas to keep on a formal
communication between a student
and speakers.
 Prepare a back-up questions for
Q&A session.
 Timekeeper during speakers giving
their speech on the event.
o SITI MAISARAH  Prepare an invitation letter to both
BINTI ZAKARIA 2020979129 speakers before the event.
 Help and assist team leader to
handle both of the speakers.
 Prepare back-up questions for Q&A
session.
 Help to blast out the back-up
questions in chat box during the
program.

o NOORSHAZA  Help and assist team leader to

RIZQIN BINTI 2020899476 handle both of the speakers.
NOORDIN  Settle down group report after the
events.
 Prepare back-up questions for Q&A
session.
 Help to blast out the back-up
questions in chat box during the
program.