Adarsh Goel

203-444-4574
ADARSHGOEL84@GMAIL.COM
https://www.linkedin.com/in/goel84

Professional Summary

• Positive result oriented, successful Business Analyst with 11+ years of Systems/Business analysis
experience working with Fortune 500 companies in Telecommunication, Pharma, Banking,
Retail, and Insurance domains.
• Experience working throughout Project Management life cycle and Software Development
methodologies such as Agile, Waterfall, RUP and SCRUM.
• Experience in managing medium to large scale Project independently along with vendor
negotiations, functional and technical analysis, scope defining, budget, resource planning,
timelines and 3rd party implementations from inception to delivery.
• Skill set includes facilitation, project management skills, sound requirements gathering and
analytical skills along with excellent relationship-building abilities with both internal
development teams and external business clients.
• Developed Scope, Work estimates and project plans for various phases of product development
by engaging business, end users, user experience group, accessibility experts, architects, and
subject matter experts.
• Strong experience in Data Warehousing and ETL using MSBI (SSIS, SSRS, SSAS
• Experience in project management functions including designing the project plans, project
charter, resource estimation, project objectives and timelines.
• Experience developing functional/system specifications, Use case documents, prototypes,
screen mockups, data mapping specs, business process models and data warehouse flow
diagrams.
• Hands on experience in User Accepting Testing (UAT), preparing user manuals and rollout plans
after analysis of Business Requirements and creating Test Scenarios accordingly.
• Well acquainted with database tools like SQL and Oracle. (MCTS Certified)
• Experience in JIRA and Rational tools for Agile development
• Excellent time management skills with the ability to prioritize and a motivated self-starter with
exceptional Team Building, Leadership, and Interpersonal Skills.
• Good team player with excellent communication and organization skills with the ability to adapt
to a new environment and to work in time sensitive environments.

Skill Set

SDLC Methodologies Agile, Waterfall, RUP

Requirements Management Tools RTC, RRC, Rally, JIRA

Project Management Tools MS Project, Clarity

Tools and Technology MS SQL 2008, Oracle 11G, HTML, XML, CSS
 MS Office Excel, PowerPoint Word, Visio,
Testing Tools HP Quality Center, QTP, Win runner

Analytics and Reporting MS BI – SSIS, SSAS, SSRS, Data warehouse, Tableau

Erie Insurance Nov

2020 –Present
Lead Business Analyst

Working as a Lead Business Analyst for upgrading EI. Com site to a newer version of Content
management system from Sitecore and implementing new Marketing capabilities for better business
decisions and personalization.

Responsibilities

• Manage replatform of site from development of AS-IS state to TO-BE state; creates and executes
product work plans and revises as appropriate to meet changing needs and requirements.
• Partner with IT, Content Management and Business stakeholders to troubleshoot issues and
communicate a clear resolution plan to ensure they are addressed in a timely manner.
• Manage risk associated with delivering applications and specific application features.
• Manage product development from current state to closure; creates and executes product work
plans and revises as appropriate to meet changing needs and requirements.

SafeAuto Insurance Apr 2019 –Oct

2020
Lead Business Analyst

Worked as a Business Consultant for multiple Guidewire, Site Enhancements and Postproduction
support with Requirements, Analysis, Vendor management and validation.

Responsibilities

• Work with customers to define configuration requirements and developing an overall

configuration approach for the client.
• Producing requirements and functional design documents using an Agile gap-analysis and
directed requirements approach to lead the customer needs definition.
• Configuring the products and business process rules to solve customer business challenge.
• Review end to end strategy and cases for customer scenarios.  Train end users on
implemented business functionalities.
State Auto Insurance, Columbus, OH Jun 2018 –Dec
2018
Lead Business Analyst

Worked as a Lead Business Analyst for multiple Epayment projects in Guidewire Claimcenter.

Roles and Responsibilities

• Serve as the primary liaison between Business, Development and Testing teams throughout the
project lifecycle.
• Lead requirements sessions with stakeholders; translates them into user cases in functional
specification documents and user stories.
• Participates in requirements analysis and verification, ensuring that requirement statements are
complete, concise, comprehensive, feasible, and verifiable.
• Review quality assurance and technical documentation to ensure they meet the business
requirements.
• Demonstrate experience with project coordination, including strong project management skills
and proven experience leading large projects across multiple departments.

Ascena Retail, Pataskala, OH Sept 2017 –May

2018
Business Analyst

Worked as a Business consultant for Change for Growth project to develop an enterprise wide CEM
(Customer Experience Management) capability, this enabled Ascena to improve and personalize Cross
brand marketing, Merchandising and Channel Operations with availability of right data.

Roles and Responsibilities

• Analyze, define & document Solution Development and Integration across the SDLC including
requirements, functional specs, design, custom development, integration, testing, and
deployment.
• Facilitate business process reengineering and provide recommendations to client and vendors.
• Identify improvements for processes, standards, deliverables, etc.
• Perform project tasks independently with Strong analysis and problem-solving skills.
• Respond to client requests and inquiries, as appropriate.
• Identify improvements for processes, standards, deliverables, etc.
• Escalate issues when required and provide status updates as warranted.

Nationwide Insurance, Columbus, OH April 2014 –Aug

2017
Lead Business Analyst

Worked as a Business Analyst by leading the WCM (Web content management-SDL Tridion) team on
various projects like NW. Com Redesign, NW.Com. Enhancements, Prod Support & Defects
Responsibilities:
• Initially started as Senior Business analyst with mainly responsible for gathering requirements
and making those requirements into SRD documents and further creating story cards for the
team.
• Built Business process flows for the business and internal team to understand the system.
• Lead the team with technical feasibility assessment for proposed solutions.
• Gathered requirements for building Templates/Schemas in Tridion for the enterprise users to
upload dynamic content for site users.
• Liaison between the Business, UE group and internal development team.
• Organized Meetings, workshops, Interviews and JAD sessions with end-users, expert team and
technical team.
• Conducted 3 Amigos sessions to gather estimates for development and testing of requirements.
• Within a year was promoted as Scrum Master/Lead BA and managed the team in Agile Scrum
methodology.
• Used JIRA to implement Agile and feature driven development.
• Contributed as a member of the Change control review team.

Allergan, Irvine, CA April 2012 – April

2014
Senior Business Analyst/Project coordinator

Worked as a Senior Business Analyst/Associate PM for successfully developing an enterprise application

known as ELN (Electronic Lab Note) from project inception to delivery.

Responsibilities:

• Gathered and documented business and technical requirements for client’s health incentive
programs.
• Conducted walkthroughs, surveys, questionnaires, interviews, brainstorming, JAD and JAR
sessions.
• Involved in performing GAP analysis of the current system and create Remediation Plan for
potential risks and failures for process and product.
• Worked with Requirement Traceability Matrix (RTM) to track requirements to co-related with
the conducted test cases
• Work with the Product Management teams, taking ownership and responsibility for all aspects
of Decision Point’s reporting requirements and analytics product platform.
• Facilitated Change Control processes related to application or system updates made to the
production system.
• Collaborated with the end users to train and trouble shoot any system related issues once the
Electronic Notebook was rolled out.

Liberty Mutual Insurance, Indianapolis, IN Aug 2010 – Feb

2012
System’s Analyst
Worked as a Systems Analyst on multiple projects in personal and commercial lines of business and
coordinated the team for production support after launch.

Responsibilities:

• Gathered and documented business and technical requirements for the projects.
• Created BRD, FRDs USE Case Specification documents.
• Designed and presented Business Process Flow Models, Use Case diagrams, Class diagrams,
Sequence diagrams in MS Visio.
• Integrated the requirements from Requisite Pro to Quality Center to provide all teams visibility
and maintain traceability for user requirements.
• Followed Agile as the SDLC and assisted product owner in Planning, Prioritization, Estimation
and Tracking.
• JIRA was used for sprint planning & tracking story cards.
• Successfully lead Error remediation team by implementing Ticket based issue tracking system
and reducing the daily number of defects/issue calls from 120 per day to 10-15.

T- Mobile, Bloomfield, CT July 2009-June

2010
Business Analyst

Worked as a Business/Network Analyst in analyzing the Test data collected by RF Engineers from various
clusters of the region. This data was later used for Optimization, Tuning and planning of various
coverage’s in the given cluster and built 3G network.

Responsibilities:
• Involved in requirements gathering and cluster information from Optimizers.
• Collect the required test data using TEMS 8.5.
• Analyzed the received signal information and report it to T-Mobile engineers.
• Involved in Prelaunch, Launch and Post Launch Testing
• Involved in team meetings, Status updates and project Planning.
• Optimization/Tuning using tools such as TEMS investigation, Actix Analyzer, Agilent
• Recommendation includes tilt changes, neighbor additions, power changes and different
• Parameter changes to improve drop calls, pilot pollution, coverage holes and troublesome areas
which affect KPI.

Other Experiences:

University of Bridgeport - May 2008 – Nov 2008

MS Project -As a part of the Corse Curriculum towards master’s degree worked on an Electrical
Engineering Project Statistical Analysis of Rayleigh Fading Simulators.
National Institute of Amateur Radio (NIAR) - Dec 2005 – May 2006
Project Trainee. - Project involved designing of an Interface module for wireless communications
over HAM Radio.
Certifications:
• Certified Scrum Master – Scrum Alliance (2015)
• Microsoft Certified Technologist Specialist – SQL SERVER 2008 Business Intelligence
Development and Maintenance (070-448).

Education details
• M.S in Electrical Engineering– University of Bridgeport, Connecticut, USA (2007 – 2008)
• B. TECH in Electronic and communications– JNT University, Hyderabad, INDIA (2002 – 2006)