157 W Rialto Ave

Clovis, CA 93612
(559) 575-2781 | lisavuex@icloud.com

LISA VUE

OBJECTIVE
Looking for a position where I can apply my experience of 8+ years working in retail and customer service.

SUMMARY OF QUALIFICATIONS
With the many years of skills and experience I have in customer service and in lead management skills, I am certain
that I can advance in any position that I am qualified for. My determination and hard work explain the many years of
experience I have at my current and previous job. I am goal oriented and strive to do the best I can.

WORK OF EXPERIENCE
February 2018- Present Pokistop Fresno, CA

Front end Lead

Food safety certified

• Front end lead- in charge of running the front end or store when manager on duty/ owner is not in
• Serve/ take food orders with safe food handling
• Take over the phone orders
• Prepare orders through Door dash
• Stand on feet for 8-10 hours a day
• Run transactions through various payment methods; cash, card, Apple pay, Samsung pay
• Train all new associates
• Associates report to me
• Keep food area sanitized and clean
• Keep food fresh within the correct temperatures
• Resolve transaction issues or customer complaints
• Report to manager on duty/ restaurant owner
• Stand on feet for 8-10 hours a day
• Clean/ scrub drains, hand wash sinks, dish washing sinks, and bathroom sink daily
• Bust tables/ make sure lobby is clean
• Daily cleaning: sweep, mop, clean bathrooms, sanitation, wash dishes, take trash out, dust the store, wipe down
windows
• Stock inventory weekly
• Daily closing duties; mop/sweep the whole restaurant, clean restrooms, take trash out, sanitize food bar

March 2012- Dec 2017 Orchard Supply Hardware Fresno, CA

Customer service

• Handle customer returns and exchanges of store merchandise

• Handle special customer orders from warehouse, other OSH stores
• Set up deliveries for customer orders with 3rd party delivery company
• Run cash registers via cash, card, checks
• In charge of cashiers and handling any problems they occur during work; register problems, need of change,
coupon/ sales overrides
• Make outgoing and incoming phone calls to customers/ other OSH stores daily.
• Take incoming phone calls from other OSH stores and customers on a daily
• Communicate with managers/ associates with the use of store radios daily
• Count/ set up cash trays in registers when opening the store
• Count/ close out cash trays in registers when closing the store
• Stock merchandise during down time
• Use of RF scanners
• In charge of all associate's/ floor manager's break and lunch times
• Daily stock check of store merchandise with use of SKU numbers
• Daily cleaning duties; vacuum, sanitize front end, wipe down store windows, dust, hourly store sweeping, clean/
mop bathrooms
• Knowledge of coupons and sales on merchandise every week

EDUCATION
Bachelor’s Degree in Child Development | Fresno Pacific University
Fresno, CA

December 2019 to Present

Associate’s Degree in Biology | Fresno City College

Fresno, CA

August 2011 to December 2015

High School Diploma | Buchanan High School

Clovis, CA

August 2007 to May 2011

LANGUAGES
Bilingual in Hmong- writing and speaking literacy

REFERENCES
Available upon request.