To

About TimeZone values in the lookup for TimeZone related fields in OLM (Doc Bottom
ID 431221.1)

In this Document

Goal
Solution
References

APPLIES TO:

Oracle Learning Management - Version 11.5.10.0 and later

Information in this document applies to any platform.

GOAL

While setting up the value for profile Server TimeZone, or setting up the class, in the look-up
that is available find that TimeZone with your Country name is not available .

e.g Singapore which GMT+8, is not available, but other two GMT+8 timezones viz, Hong Kong,
Irkutsk, are available.

When querying the table FND_TIMEZONES_B or view FND_TIMEZONES_VL  for

timezone_code LIKE '%Singapore%,  find that there is a row for Singapore, but the
Enabled_Flag is set to 'N'.

Where does the values in the look-up come from ?

Can we change the values available in this look-up ?

Can we add a new value to the respective table(s) ?

SOLUTION

The values in look-up for TimeZone comes from view FND_TIMEZONES_VL  which is based
on table FND_TIMEZONES_B which is central repository of TimeZones .

Hence changes made to FND_TIMEZONES_B  affects the values listed  in look-up .

The only update that is allowed in the table FND_TIMEZONES_B to set the Enabled_Flag  to Y
or N.
NOTE   : No rows should be added  in this table.

In case if the requisite Timezone is not available in the table FND_TIMEZONES_B, then please
log an SR with Oracle support , with Apps Tech Stack (FND) product .

In case if the requisite Timezone is available, but not listed in the look-up , then it can be made
available by following below mentioned steps.

Important Notes

- Please engage your DBA or experienced person to perform the steps with
database.
If you or your DBA , is not comfortable or experienced enough or is not
clear on any of the following steps, please engage Oracle Support, by logging
an SR with Apps Technology Product support team to help you complete this
action plan.

- While performing the below mentioned steps,

IF in any of the query results are not as expected, OR there are any errors
in any of steps 1..5,
THEN
Please log an SR with Apps Technology product support to resolve them .

- Please do not add any rows in table FND_TIMEZONES_B by yourself.

- Please enable the TimeZones that are just the requisite one, using below
mentioned steps.
Never enable all the Timezones.
STEPS
1. Connect sqlplus to apps db as apps user
2. Verify that following query returns exactly one row with value for the combination of
timezone_code and enabled_flag = N
i) SELECT timezone_code, enabled_flag
FROM fnd_timezones_b
WHERE timezone_code LIKE '%Singapore%' ;
ii) SELECT timezone_code, name, enabled_flag, active_timezone_code
FROM fnd_timezones_vl
WHERE timezone_code LIKE '%Singapore%' ;
=> in both the queries there has to be only one row returned, and find that the value for
enabled_flag = N
3. Now enable the Singapore timezone using following
UPDATE fnd_timezones_b
SET enabled_flag = 'Y'
WHERE timezone_code LIKE '%Singapore%' ;
=> 1 Row updated.

COMMIT ;
=> Commit successful .No errors .
4. Verify that following query returns exactly one row with value for the combination of
timezone_code and enabled_flag = Y
i) SELECT timezone_code, enabled_flag
FROM fnd_timezones_b
WHERE timezone_code LIKE '%Singapore%' ;
ii) SELECT timezone_code, name, enabled_flag, active_timezone_code
FROM fnd_timezones_vl
WHERE timezone_code LIKE '%Singapore%' ;
=> in both the queries there has to be only one row returned, and find that the value for
enabled_flag = Y
5. Log on as sysadmin, check the LOV for Profiles->Systems->"%timezone%"
Check any of the LOV for the profiles for timezones, see that Singapore is listed in look-up.
6. Select Learning Administrator responsibility .
Select Catalog Admin and navigate to the details page of any of the synchronous class .
Click on Update and on Update page , invoke the look-up for Timezone and see that the
Singapore is available in the look-up.
 

REFERENCES

BUG:5049952 - NEED TIMEZONE ADDED TO LOV IN GENERAL PREFERENCES

NOTE:371179.1 - Guide to the OLM Time Zone Update
NOTE:377647.1 - How to Default 'Timezone' Value when Creating a Class ?
NOTE:401006.1 - Australian Western Daylight Time (AWDT) Change E-Business Suite
Recommendations
NOTE:330075.1 - User Preferred Time Zone Support Guidelines for Applications 11.5.10.2
NOTE:356198.1 - How To Add Some Values To Time Zone LOV in OLM Class Page