Effective Communication – Level 1

 What is Communication?

Week I  The Process of

Communication is a matter of Communication
Communication
Attitude, communication is Games & Video
2 hours
matter of mindset. Clips
Concept of Communication  Communication &
Perception,

 Barriers in Communication
Week I Emphasis of the module is to Case Studies,
 Organisational build a Communicative Attitude Exercise on Cost
2 hours Communication thereby reduce cost of non- of non-
Concept of Communication communication communication
 Cost of non-communication

There are total 10 types of

 What are Interpersonal
Week II Questions that an average
Skills and its importance in our Games, Exercises
2 hours professional should know.
workplace, and Role Play
Interpersonal Skills Listening is a pre-requisite of
Leadership
 What is 3 step
communication process,how
Week II
to use ‘I’ message?
2 hours
Interpersonal Skills (Contd)
 What are the different
Rules of Behaviour?

 Basics of Business
How to maintain the flow of
Week III Writing.
writing and how to write keeping Personal and
2 hours
in mind the end result. Group Exercises
E-mail Etiquettes  Basics of Writing E-mails

 What are Normative

Week III Verbs?
Time saving through better
2 hours
communication.
E-mail Etiquettes  Difference between formal
and informal expressions,

 What are Questioning

Skills?

Week IV  How to develop your How to get along easily with

2 hours Listening Skills? others without giving stress to
Workplace Communication oneself.
 Practice session on
question and listening skills

 Meeting Manners There are formal rules of

Week IV
behaviour. When these are
2 hours
 Overview of the non- followed, these reduce conflict
Workplace Communication
verbal Communication and foster relationship

 What are Questioning

Skills?

Week V  How to develop your How to get along easily with

2 hours Listening Skills? others without giving stress to
Workplace Communication oneself.
 Practice session on
question and listening skills
  Meeting Manners There are formal rules of
Week V
behaviour. When these are
2 hours
 Overview of the non- followed, these reduce conflict
Workplace Communication
verbal Communication and foster relationship