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    4.2.2.2 Common Problems and Solutions For Storage Devices

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    Buuh SA
    The document lists common problems with storage devices like hard drives, optical drives, removable drives and media readers. It identifies potential causes for issues with devices not being recognized, discs not ejecting or reading, and USB drives being slow. Solutions include checking cables are securely connected, drive settings in BIOS, ensuring correct disc format/type is used, and potentially replacing faulty devices.

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    4.2.2.2 Common Problems and Solutions For Storage Devices

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    Buuh SA
    616 views2 pages
    The document lists common problems with storage devices like hard drives, optical drives, removable drives and media readers. It identifies potential causes for issues with devices not being recognized, discs not ejecting or reading, and USB drives being slow. Solutions include checking cables are securely connected, drive settings in BIOS, ensuring correct disc format/type is used, and potentially replacing faulty devices.

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    4.2.2.2 Common Problems and Solutions for Storage Devices

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    The document lists common problems with storage devices like hard drives, optical drives, removable drives and media readers. It identifies potential causes for issues with devices not being recognized, discs not ejecting or reading, and USB drives being slow. Solutions include checking cables are securely connected, drive settings in BIOS, ensuring correct disc format/type is used, and potentially replacing faulty devices.

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    © All Rights Reserved
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    616 views2 pages

    4.2.2.2 Common Problems and Solutions For Storage Devices

    Uploaded by

    Buuh SA
    The document lists common problems with storage devices like hard drives, optical drives, removable drives and media readers. It identifies potential causes for issues with devices not being recognized, discs not ejecting or reading, and USB drives being slow. Solutions include checking cables are securely connected, drive settings in BIOS, ensuring correct disc format/type is used, and potentially replacing faulty devices.

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    of 2

    Common Problems and Solutions for Storage Devices

    Identify the Problem Probable Causes Possible Solutions

    The computer does not recognize a The power cable is loose. Secure the power cable.
    storage device.
    The computer does not recognize a The data cable is loose. Secure the data cable.
    storage device.
    The computer does not recognize a The jumpers are set incorrectly. Reset the jumpers.
    storage device.
    The computer does not recognize a A storage device failed Replace the storage device.
    storage device.
    The computer does not recognize a The storage device setting in BIOS Reset the storage device settings
    storage device. are incorrect. in BIOS.

    The computer does not recognize The disc is inserted upside down. Insert the disc correctly.
    an optical disc.
    The computer does not recognize There is more than one disc inserted Ensure that there is only one disc
    an optical disc. in the drive. inserted in the drive.
    The computer does not recognize The disc is damaged. Replace the disc.
    an optical disc.
    The computer does not recognize A disc is the wrong format. Use the correct type of disc.
    an optical disc.
    The computer does not recognize The optical drive is faulty. Replace the optical drive.
    an optical disc.

    The computer will not eject an The optical drive is jammed. Insert a pin in the small hole next
    optical disc. to the eject button on the drive to
    open the drive.
    The computer will not eject an The optical drive has been locked by Reboot the computer.
    optical disc. software.
    The computer will not eject an The optical drive is faulty. Replace the optical drive.
    optical disc.

    The computer does not recognize a The removable external drive cable Remove and re-insert the drive
    removable external drive. is not seated properly. cable.
    The computer does not recognize a The external ports are disabled in Enable the ports in the BIOS
    removable external drive. the BIOS settings. settings.
    The computer does not recognize a The removable external drive is Replace the removable external
    removable external drive. faulty. drive.

     2015 - 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public Page 1 of 2 www.netacad.com
    Common Problems and Solutions for Storage Devices

    Identify the Problem Probable Causes Possible Solutions

    A media reader cannot read a The media reader does not support Use a different memory card type.
    memory card that works properly. the memory card type.
    A media reader cannot read a The media reader is not connected Ensure the media reader is
    memory card that works properly. correctly. connected correctly in the
    computer.
    A media reader cannot read a The media reader is not configured Reconfigure the media reader in
    memory card that works properly. properly in the BIOS settings. the BIOS settings.
    A media reader cannot read a The media reader is faulty Install a known good media
    memory card that works properly. reader.

    Retrieving or saving data from the The motherboard does not support Replace the motherboard with a
    USB flash drive is slow. USB 3.0 or 3.1. USB 3.0 capable motherboard or
    add a USB 3.0 expansion card.
    Retrieving or saving data from the The port is set to full speed in the Set the port speed in the BIOS
    USB flash drive is slow. BIOS settings. settings to high speed.
    End of Document

     2015 - 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public Page 2 of 2 www.netacad.com

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