NT Handbook

Ambassador Series
Gaming Machine
Handbook
MGM Grand Casino
985014 A rev A 01
Copyright  2003
Ainsworth Game Technology Limited
All Rights Reserved
ACN 068 516 665
Copyright Information
Ainsworth Game Technology Limited claims copyright on each page of this document.
The right to reproduce, distribute, display and make derivative works from this
document, or any portion thereof requires approval from Ainsworth Game Technology
Limited.
For more information contact:

Ainsworth Game Technology Limited, ACN 068 516 665
10 Holker Street, Newington
Sydney, NSW 2127 Australia
Ph +61 (0)2 9739 8000
Fax: +61 (0)2 9737 9483
Email: servicedepartment@ainsworth.com.au
Table of Contents
Table of Contents
Handbook Revision Record........................................................................................................ iv

Handbook Bulletin Record .......................................................................................................... v
1
Introduction..................................................................................................................................1
Revision Record...................................................................................................................................................................1
Bulletin Record ....................................................................................................................................................................1
General ..................................................................................................................................................................................2
Operation Modes .................................................................................................................................................................2
Main Assembly and Components................................................................................................ 2
Introduction..........................................................................................................................................................................2
General Maintenance..........................................................................................................................................................2
Maintenance and Troubleshooting...................................................................................................................................2
2
General..........................................................................................................................................3
Introduction................................................................................................................................. 3
Physical Description ................................................................................................................... 3
Cabinet Body Assembly .....................................................................................................................................................4
Cabinet Front Panel Assembly ..........................................................................................................................................5
Cashbox.................................................................................................................................................................................5
Monitor Assembly ...............................................................................................................................................................6
Control Panel Assembly .....................................................................................................................................................7
Coin Chute Assembly .........................................................................................................................................................8
Coin Validator / Diverter....................................................................................................................................................8
Chip Tray Assembly ...........................................................................................................................................................8
Bill Validator Door Assembly...........................................................................................................................................9
Bill Validator Assembly .....................................................................................................................................................9
Bill Validator........................................................................................................................................................................9
Bill Stacker ...........................................................................................................................................................................9
Button Panel Assembly ....................................................................................................................................................10
Cashbox Chute Assembly ................................................................................................................................................10
Arm Rest.............................................................................................................................................................................10
Player Tracking Module (If Installed) ...........................................................................................................................10
Meter Blanking Panel (If Installed)................................................................................................................................10
Security Housing Assembly ............................................................................................................................................10
GMIC Module ....................................................................................................................................................................13
Basic Operation..........................................................................................................................14
Game Display.....................................................................................................................................................................14
Game Title ..........................................................................................................................................................................15
Win Table ...........................................................................................................................................................................15
Credit Window...................................................................................................................................................................15
Bet Window........................................................................................................................................................................15
Status Display.....................................................................................................................................................................15
Win Window ......................................................................................................................................................................15
Lines Played .......................................................................................................................................................................16
Message Panel....................................................................................................................................................................16
Game Reels .........................................................................................................................................................................16
Specifications.............................................................................................................................17
Configuration .....................................................................................................................................................................17
Physical...............................................................................................................................................................................17
Electrical .............................................................................................................................................................................17
Environmental....................................................................................................................................................................18
Standards of Compliance. ................................................................................................................................................18
Ambassador Series MGM Grand Casino Handbook 985 014 rev A 01
Ainsworth Game Technology Limited i
Table of Contents
3
Operating Modes ......................................................................................................................19
Introduction................................................................................................................................19
Play Mode...................................................................................................................................19
Game Rules ........................................................................................................................................................................19
Operator Modes..........................................................................................................................21
General ................................................................................................................................................................................21
Credit Reset ........................................................................................................................................................................21
Audit ....................................................................................................................................................................................22
Audit Mode .................................................................................................................................24
Game History .....................................................................................................................................................................25
Machine Identification......................................................................................................................................................28
Configuration Information...............................................................................................................................................32
Configuration Mode..........................................................................................................................................................34
Machine Configuration Setup .........................................................................................................................................36
Sound System Setup..........................................................................................................................................................37
Bill Meters Page ................................................................................................................................................................39
Game Statistics Page.........................................................................................................................................................40
Hopper Refill......................................................................................................................................................................42
4
Routine Servicing.....................................................................................................................45
General Maintenance..................................................................................................................45
Cabinet Body Assembly.............................................................................................................45
Control Panel Assembly.............................................................................................................46
Cabinet Front Panel Assembly...................................................................................................46
Monitor Assembly ......................................................................................................................46
Bill Validator...............................................................................................................................47
Bill Validator Jam .............................................................................................................................................................48
Cashbox .....................................................................................................................................49
Emptying the Cashbox......................................................................................................................................................50
Chip Tray Drain ..........................................................................................................................51
Coin Hopper ...............................................................................................................................51
Bill Stacker.................................................................................................................................52
5
Maintenance and Troubleshooting......................................................................................54
Introduction................................................................................................................................54
Test Modes.................................................................................................................................54
Device Tests...............................................................................................................................57
Hopper Test........................................................................................................................................................................58
Bill Validator Test.............................................................................................................................................................60
Video Screen Test .............................................................................................................................................................61
Sound Test..........................................................................................................................................................................62
Button/Key Test.................................................................................................................................................................65
Lamp Test...........................................................................................................................................................................66
Door Status Test................................................................................................................................................................67
Diverter Test.......................................................................................................................................................................68
Miscellaneous Input Test.................................................................................................................................................70
Memory Tests.............................................................................................................................72
NVRAM Test.....................................................................................................................................................................72
Combination Test .......................................................................................................................74
Monitor Adjustment....................................................................................................................76
Bill Validator Assembly ..............................................................................................................78
Bill Validator Cleaning.....................................................................................................................................................79
Bill Validator......................................................................................................................................................................80

Ainsworth Game Technology Limited ii
Table of Contents
Coin Validator.............................................................................................................................82
Button Lamps.............................................................................................................................83
Full Machine Configuration ........................................................................................................84
Clear NVRAM ...................................................................................................................................................................87
Data Transfer — EEPROM to NVRAM.......................................................................................................................87
Data Transfer — NVRAM to EEPROM .......................................................................................................................88
System Error.......................................................................................................................................................................88
Coin Hopper.......................................................................................................................................................................89
Fuse Replacement......................................................................................................................90
Mains Filter Replacement...........................................................................................................90
24 V DC Power Supply................................................................................................................92
DC to DC Converter....................................................................................................................93
Monitor Assembly ......................................................................................................................95
Security Housing Assembly .......................................................................................................97
Security Housing Assembly Boards...........................................................................................99
Main Board .......................................................................................................................................................................100
Interface Board.................................................................................................................................................................100
Connector Board ..............................................................................................................................................................101
Backplane Board..............................................................................................................................................................102
Speakers .................................................................................................................................. 103
Control Panel Sub-Assemblies................................................................................................. 104
Control Panel Assembly .................................................................................................................................................104
Button Panel Assembly ..................................................................................................................................................105
Coin Diverter....................................................................................................................................................................106
Coin Validator..................................................................................................................................................................108
Player Tracking Module (If Installed) .........................................................................................................................109
Display Messages .................................................................................................................... 110
Troubleshooting ....................................................................................................................... 112
Bill Validator Bezel Error Display ............................................................................................. 115
Spare Parts List........................................................................................................................ 116

Ainsworth Game Technology Limited iii
Revision Records
Handbook Revision Record

This Revision Sheet is to be completed by the person incorporating the revision in the
manual. All fields should be completed.
Revision
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Ainsworth Game Technology Limited iv
Revision Records
Handbook Bulletin Record

Operators Manual Bulletins are issued by Ainsworth Game Technology Limited to
transmit temporary information that must be issued before the next formal revision to
the Installation Manual.
Bulletins are numbered sequentially. Each new bulletin is recorded in this record sheet
when received and filed as instructed. A bulletin may not apply to all machine models.
Each bulletin specifically identifies the machines affected. When appropriate, the next
formal revision of the Installation Manual will include an updated bulletin record page.
Bulletin Status is defined as follows:

• In Effect (IE) - the bulletin contains pertinent information not otherwise covered in
the Installation Manual. The bulletin is recorded in this record and filed as
instructed. The bulletin is active and should be retained in the manual.
• Incorporated (INC) - the bulletin material is incorporated into the manual pages.
The intent of the bulletin remains in effect but the bulletin does not need to be
retained in the manual.
• Cancelled (CANC) - the bulletin is no longer in effect. File the bulletin as instructed
and remove it from this section of the manual. The record page should be modified
to indicate the CANC bulletin status
The following Bulletin Record Sheet is to be completed by the person incorporating
the Bulletin in the manual. Complete all fields.

Ainsworth Game Technology Limited v
Revision Records
Bulletin Number Subject Date Status

Ainsworth Game Technology Limited vi
Chapter
1
INTRODUCTION
This manual has been prepared for use by operators to allow the appropriate servicing
of the approved gaming machine reference on the cover page. Any attempt to carry out
additional servicing by other than a suitably qualified service personnel may result
injury to personnel, damage to equipment and any warranty being void.
Reproduction of this manual without the express permission of Ainsworth Game
Technology is prohibited.
There are three manuals associated with the gaming machine, which are referenced by
this manual. The manuals that form the suite for the approved gaming machine are:
• Installation Manual — Intended for use by qualified service personnel for the
installation of the approved gaming machine and includes all information relating to
the setting up of the machine, preliminary testing and troubleshooting.
• Service Manual — Intended for use by qualified service personnel for the servicing
of the approved gaming machine and includes all information relating to the
servicing of the approved gaming machine, including internal modules that have
been deemed on-site serviceable.
• Operators Manual — Intended for use by operators of the approved gaming
machine. No specific qualifications are required for the to carry out the instructions
and procedures contained in that manual.
Revision Record
A Revision Record is included in this manual to assist in the user in verifying the
currency of the manual. A list of effective pages is also included to assist the user in
verifying the contents of the manual are complete.
Bulletin Record
This manual contains a Bulletin Record for the inclusion of items or procedures which
require amendment to the manual. Bulletins are normally effective only until the next
revision to the manual, at which point the intent is included in the applicable manual.
Ambassador Series MGM Grand Casino Handbook 985 014

Ainsworth Game Technology Limited 1
Chapter 1: Introduction — Main Assembly and Components
General
The General chapter includes information describing the basic operation of the
approved gaming machine and is intended to assist the user to familiarise themselves
with the machine. The General Chapter also includes specifications of the approved
gaming machine relating to weight, physical size, environmental operating envelope,
basic operation and functional description.
Operation Modes
The Operation chapter includes information including, but not limited to, TEST MODES,
PLAY MODES and AUDIT MODES.
Main Assembly and Components
Introduction
Provides a basic description of the physical description and basic operation of the
particular component of the machine to assist the user in familiarising themselves with
its function.
General Maintenance
Provides details specific maintenance practices for the machine and its components
(as applicable.)
Maintenance and Troubleshooting

This chapter provides Operators with information required to perform various tests on
the machine as well as providing information on troubleshooting the machine. Relevant
testing and troubleshooting procedures are also repeated in the Installation Manual and
Service Manual.

Chapter
2
GENERAL
Introduction
This chapter provides information relating to the physical description, including all
major components comprising the machine, provides a description of the machines
basic operation, and specifications of the machine.
Physical Description
The machine consists of the following major components (in BOLD) and the related
sub assemblies, which are described in detail in the following pages:
Cabinet Body Assembly
• Mains Filter Assembly,

• 24 V DC Power Supply Assembly,
• DC to DC Converter Assembly,
• Bill Validator Assembly,
o Bill Validator,
o Bill Stacker,
• Security Housing Assembly,
o Main Printed Circuit Board,
o Connector Printed Circuit Board,
o Interface Printed Circuit Board,
o Backplane Printed Circuit Board
• Monitor Shelf
• Speakers (Qty. 2)

Chapter 2: General — Physical Description
Cabinet Front Panel Assembly
• Cashbox Assembly,
Monitor Assembly
• Monitor Frame Assembly,

• Monitor Control Panel,
Control Panel Assembly
• Coin Chute Assembly,

• Coin Validator / Diverter (Condor or Micro Coin),
• Hopper Assembly,
o Coin Elevator,
• Cashbox Chute Assembly,
o Chip Tray Assembly,
• Chip Tray Assembly Drain Container,
• Bill Validator Door Assembly,
The following components are available as options and are described in detail in the
following pages:
• Player Tracking Module,

• Auxiliary PCB Mount,
• Cabinet Base Upright,
• Coin Entry Guide, and
• Meter Blanking Panel (Used in jurisdictions that do not use mechanical meters).

The Cabinet Body Assembly consists of four welded assemblies, which also includes
the Auxiliary Plate (optional), the Monitor Shelf (including the Monitor Plug Bracket), the
Hopper Stop Bracket and the Bill Validator Support Angle.

Machine External Components

Monitor Door Assembly Cabinet Body Assembly
Monitor Assembly Speakers (one each side)
Player Tracking Module (if installed) Monitor Door Lock
Coin Entry
Monitor Door Release
Chip Tray
Credit Reset/Audit Mode Switch
(Crown Machines use separate switches)
Button Panel Assembly
Bill Validator
Armrest
Bill Validator Door Lock

Coin Return
Control Panel Main Door

Cashbox Lock
Cashbox Main Door Lock
There are two lock assemblies mounted on the right side of the cabinet. The upper lock
assembly secures the Monitor Door Assembly locking bar. A knurled lever protruding
from the right side of the machine below the upper lock assembly retains the Monitor
Door Assembly locking bar. The lower lock assembly allows the operator to perform
Credit Reset and Audit Mode functions.

The Cabinet Front Panel Assembly is situated at the base of the Cabinet Body
Assembly and includes the Mounting Bracket Assembly for the Cashbox.
Cashbox
The Cashbox receives all coins that are diverted by the Coin Diverter once the Hopper
has reached a predetermined level. The Cashbox is secured by a lock assembly and
can be released by rotating the lock assembly clockwise. The Cashbox can then be
removed. A plastic container in the Cashbox allows the operator to retrieve coins
without completely removing the Cashbox.
A microswitch at the rear of the Cashbox receptacle senses that the Cashbox has been
removed.

Monitor Assembly
The Monitor Assembly comprises a Monitor Control Assembly and a Frame Assembly.
The Frame Assembly allows the Monitor Assembly to be removed and installed with
ease by the use of connectors and receptacles that are fitted at the rear of the Frame
Assembly and Cabinet Body Assembly.
Monitor Assembly
Monitor Door Assembly

(Incorporates Monitor Mask)
Monitor Assembly
Monitor Control Panel
Access to the Monitor Assembly is gained by rotating the lock assembly on the right
side of the Cabinet Body Assembly clockwise, lowering the knurled lever below the lock
assembly (to release the locking bar) and opening the Monitor Door Assembly (from
the right side). This also provides access to the Monitor Control Panel Assembly for
monitor adjustment.
A microswitch adjacent to the Monitor Door Assembly locking bar senses when the
locking bar is not in the locked position.


The Cabinet Front Panel Assembly is attached to the Cabinet Body Assembly and is
hinged below the Monitor Assembly (attached to the Cabinet Body Assembly).
Control Panel Assembly (Rear View)
Player Tracking Module

(if installed)
Coin Chute
(coin elevator to chip tray)
Coin Validator
Coin Diverter
Coin Chute
(coin diverter to coin hopper)
Cashbox Chute
(coin diverter to cashbox)
Optical Switch Chip Tray drain tube
Control Panel Assembly Lock
There is a lock assembly and a release mechanism on the lower edge of the Control
Panel Assembly. The assembly, when unlocked allows the retention lever to be moved
(right) to release the assembly. The assembly, when released, is aided in rotation to
the full open position by a Gas Strut Assembly.
There are several other major components attached to the Control Panel Assembly.
These include the Meter Assembly, Coin Chute Assembly, Coin Validator / Diverter,
Chip Tray Assembly, Bill Validator Door Assembly, Bill Validator Assembly, Button
Panel Assembly, Cashbox Chute Assembly, Arm Rest, Printer Assembly (if installed),
Player Tracking Module (as installed), Coin Entry Guide (as installed), and the Meter
Blanking Panel (as installed).
An optical switch at the base of the Control Panel Assembly senses when the
assembly release lever is released and an additional microswitch senses when the
Control Panel Assembly is opened.

Coin Chute Assembly

The Coin Chute Assembly receives coins from the Coin Validator / Diverter and
depending on the validity of the coin or the quantity of the coins in the Hopper, will
guide the coins to either the Coin Return, the Coin Hopper or the Cashbox.
Machine Internal Components
Bill Validator Door Release
Hopper Stop Bracket

(underside of monitor shelf) Bill Validator Assembly
Bill Validator
Bill Stacker Lock
Bill Stacker
Security Housing Assembly
(Logic Cage) 24V DC Power Supply
(behind Bill Validator )
Coin Hopper Assembly DC to DC Converter
(incorporating coin elevator)
Mains Filter Assembly
(incorporates Monitor Relay)
Chip Tray Drain container
Optical Switch
Cashbox container Microswitch
Coin Validator / Diverter

The Coin Validator / Diverter accepts coins inserted through the Coin Entry Bezel and
accepts or rejects the coin(s), sending a signal to the machine allowing them through to
the Coin Chute Assembly where they are guided to the appropriate receptacle.
Chip Tray Assembly

The Chip Tray receives coins from the Hopper Assembly (via the Coin Elevator) upon
redemption of credits (within a specified limit). The Chip Tray Assembly also serves a
storage area for coins to be played. A drain is connected to the bottom of the Chip
Tray Assembly to drain liquids that may be spilled into it. The Chip Tray Drain Tube
allows the liquid to be funnelled to a container located behind the Control Panel
Assembly outboard of the Coin Hopper.

Bill Validator Door Assembly

A lock assembly and a release mechanism secure the Bill Validator Door Assembly,
which is on the Control Panel Assembly (the release mechanism is situated on the
underside of the Control Panel Assembly, immediately beneath the Bill Validator Door
Assembly). The Bill Validator Door Assembly provides access to the Bill Validator and
Bill Stacker.
A microswitch situated on the underside of the Bill Validator Door Assembly senses
when the Bill Validator Door is open.
Bill Validator Assembly

The Bill Validator Assembly incorporates the Bill Validator and Bill Stacker. The Bill
Validator Assembly is accessed through the Bill Validator Door Assembly. The Bill
Validator Assembly, once unlocked, pivots at its base to allow removal of the Bill
Stacker by gaining access through the Bill Validator Door Assembly.
A microswitch situated on the underside of the Bill Validator Locking Arm senses when
the Bill Validator is unlocked for servicing of the Bill Stacker
Bill Validator
The Bill Validator determines whether to accept or reject bank notes. If the Bill Validator
rejects a note, the bill returns to the player through the Bill Validator Door Assembly. If
the Bill Validator accepts the note, it is guided into the Bill Stacker for storage. The Bill
Validator can be separated on a pivot to provide access to clear minor bill jam
clearances.
The Bill Validator incorporates an illuminated bezel which indicates to the player
whether the Bill Validator can accept notes and of which denominations. The
illuminated bezel incorporates four rows of LEDs which when operating normally
illuminate sequentially, indicating that notes may be entered into the machine. Constant
illumination of a single row of LEDs indicates that there is a fault associated with the
validator (refer to the Bill Validator Bezel Error Display list in Chapter 5).
Bill Stacker
The Bill Stacker provides a secure facility for storing notes (up to 500) accepted by the
Bill Validator for retrieval by the operator. The stacker contains a memory device that
records the number and denominations of notes it contains. The stacker comprises a
lock assembly for access to the stored notes once the stacker has been removed from
the machine. The interior of the stacker accommodates a mechanism that retains the
notes under spring tension once they have been inserted. The Bill Stacker connects to
the Bill Validator when the Bill Validator Assembly is in the lowered (normal) position by
the use of a self-aligning connector, which disconnects from the Bill Validator when the
Bill Validator Assembly is rotated to remove the stacker for note retrieval.


The Button Panel Assembly consists of illuminated push buttons that the player uses to
interact with the EGM. The buttons also allow the operator and service technician to
carry out testing and audit functions on the machine. The buttons can be replaced
individually, or the buttons may be relamped or have microswitches replaced without
the need to remove the entire button.
Cashbox Chute Assembly

The Cashbox Chute Assembly is a welded metal assembly that guides coins from the
Coin Chute Assembly to the Coin box.
Arm Rest
The Armrest is provided for player comfort and to preclude injury.
Player Tracking Module (If Installed)

Refer to the applicable vendor publication for information on the Player Tracking
Module.
Meter Blanking Panel (If Installed)

The Meter Blanking Panel covers the Meter Assembly viewing windows and can be
removed by the operator as required.

The Security Housing Assembly is attached to the Cabinet Body Assembly in the aft
left corner of the cabinet. The Security Housing Assembly houses the printed circuit
board assemblies that control the operation of the machine.

Security Housing
Ventilation Fans
Cable Entry (if installed)
Security Seal Lug
Backplane Board(hidden)
Security Housing
Assembly
Door Switch
Connector Access
EMI Shield Strip
Main Board Interface Board Connector Board
Spring Loaded
Locking Plunger
Opening the Control Panel Assembly and removing the Hopper Assembly gain access
to the Security Housing Assembly. Access to the printed circuit board assemblies can
then be gained by unlocking the lock assembly and removing the Door which also
provides access to the connectors on the Connector Board.
A microswitch on the Security Housing Assembly lock allows the machine to monitor
when the Security Housing Assembly and record the incident and/or alarm the operator
via an audible alarm.
The major circuit boards within the Security Housing Assembly are as follows:
• Main Board
• Interface Board
• Connector Board
A Back plane Board situated at the rear of the Security Housing Assembly provides a
means of inter-connection between the Connector Board and Interface Board.
The Connector Board and Interface Board are mounted on rail assemblies and connect
to other devices via the Back plane Board, wiring harnesses and connectors.
The Main Board is mounted on a rail assembly and connects to other devices within
the machine by the use of wiring harnesses and connectors.
Main Board
The Main Board provides the controlling and operating function of the machine. The
board contains the CPU, Custom Board (Video Card), Auxiliary PCB (Audio and
Security functions), game software, EPROMS, RAM and Flash memory, among others.
Interface Board
The Interface Board is the main IO board of the machine. The board provides the
control signals and detects the input signals of the machine. The board is responsible
for the filtering, buffering and level converting of the interface signals of the machine
and can be defined in the following blocks: Push button system, Lamps driving system,
Serial communications system, Coin validator interface system, Hopper interface
system, General purpose I/O system, Door optic security system, Mechanical Meters
interface, Power control system, Bill validator indication interface, CPLDs (Complex
Programmable Logic Devices), Main board interface and a Local Power Supply.
Connector Board
The Connector Board provides a function for the assemblies within the machine to
connect to the Main Board. The Security Housing Assembly door protects the wiring
harnesses that are connected to the Connector Board so that they cannot be
disconnected or tampered with without the door being removed.

Machine Functional Block Diagram

Custom
Monitor Board Auxiliary
CPU RAM
Processor
Flash Memory Board

Main Board
240 V AC Mains Filter

Input Assembly
LAB Board
Interface Board
24 V DC
Power Supply
Backplane Board
DC to DC
Converter
Connector Board
Hopper GMIC Bill Coin Button Optical Audio

Assembly Interface Validator Validator Panel Security Power Amp
Speakers
GMIC Module
The Gaming Machine Interface Computer provides an interface between the machine
and a central monitoring computer system such as the Acres Bonusing System. The
unit is fitted with a GMIC-II-AGT, powered from a spare outlet on the DC-DC converter.
It provides two serial interfaces:
• RS232C Interface: This connects to the EGM serial port for communication with the
EGM processor.
• RS485 interface: This connects to the LAN. The actual connection to the LAN may
be via a Data Collection Node or a Bonus Engine.
Further information on the GMIC is available in the GMIC-II-AGT User Manual.

Chapter 2: General — Basic Operation
Basic Operation
When the machine has been set up electrical power may be applied to the machine by
the use of the switch on the Mains Filter Assembly. When the machine is switched on it
undergoes an initialisation sequence where many testing functions are carried out
automatically. If the machine passes the self-tests during initialisation the Game
Display screen will be automatically displayed after approximately 20 seconds.
Game Display
There are several game options available for the Ambassador series gaming machine,
however the operation of the machine and the game functions are not changed
between the different game features.
Game Display (Typical)
Game Title
Win Table
Status Display
Credit Window Win Window
Bet Window
Lines Played
(both sides)
Game Reels
MESSAGE PANEL APPEARS IN THIS

LOCATION WHEN IN VIEW

Message Panel
Game Title
The Game Title provides the operator and player with the type of game that the
machine is configured for. Different game titles have different features.
Win Table
The Win Table provides the facility to determine the amount that may be won based on
the amount bet and the combination of the reels of the last game played. The pay
tables on the Ambassador machines are dynamic and change with the line/bet
selection.
Credit Window
The Credit Display provides the player with the facility to view the number of credits
and the monetary value available for game play and/or redemption.
Bet Window
The Bet Window provides a facility for the player to view the number of credits selected
to bet on the individual game.
Status Display
The Status Display provides the facility to view the machine status, prompts to the
player for available options for game play, and to display messages that have been
generated following machine power up and when error messages have been cleared
with the use of the Credit Reset switch. The Status Display also indicates when the
machine is in the Combination Test mode.
Win Window
The Win Window provides the facility for the player to view the number of credits won
for the individual game.

Lines Played
The number of lines played is indicated by the depiction of the line number on a
coloured background and appears at the left and right side of the game reels.
Message Panel
The Message Panel (when displayed) provides a prompt to the player to “Call
Attendant” in the event of an error with the machine, or when the player wishes to
redeem credits that cannot be performed by the Coin Hopper. When the Message
Panel is displayed the Game Reels are hidden from view.
Note: Text of messages displayed in the Message Panel can be found in the
Maintenance and Troubleshooting chapter of this manual.
Game Reels
The Game reels “virtually” spin to provide reel combinations when a game takes place.
Wins are calculated on the combination of the reels and the amount bet.

Chapter 2: General — Specifications
Specifications
The following information for the Installation Technician on machine configuration, the
physical, electrical and environmental specifications of the machine as well as the
standards to which the machine complies.
Configuration
The machines are configured prior to delivery to the operator. The operator cannot alter
the settings once the jurisdictional authority has approved the machine.
Physical
The following specifications are for the various physical configurations of the machine
Model Height (mm) Width (mm) Depth (mm) Weight (kg)

Low Boy 1557 540 858 130 kg
Mid boy 1716 540 858 131 kg
High Boy 1821 540 858 132 kg
Note:
The above dimensions are representative of the maximum dimensions with the
machine in an upright position.
The weights depicted above are for the basic configuration only. Where options have
been fitted to the machine their individual weights will need to be added for the correct
weight.
Electrical
The following specifications are for the various electrical configurations (including
options) of the machine.
Mains Input Voltage

220-240 V AC
Current Consumption
1.5 A
Note: electrical loads may vary based on the options fitted to
the applicable machine
It is strongly recommended that all AGT machines be provided with mains supply that
includes earth leakage protection. This will protect the installation technician and the
machine(s) from faulty mains supply.

Chapter 2: General — Specifications
Environmental.
The Ambassador series gaming machine complies with the mandated environmental
requirements for wherever it is approved for operation.
Standards of Compliance.
The Ambassador series gaming machine complies with the mandated standards for
wherever it is approved for operation.

Chapter
3
OPERATING MODES
Introduction
This chapter provides information relating to the various operating modes of the
machine and is divided into Play Mode and Operator Modes (incorporating Audit Mode,
Configuration Modes and Test Modes).
Play Mode
The machine can be deemed to be in Play Mode when the machine is turned on (and
initialisation has taken place), the Control Panel Assembly is closed and locked and no
active lockup conditions exist.
Indications that the game is available for play are the illumination of the lamps in the
buttons on the Button Panel Assembly to attract player attention. Other visual
indications are include “PLAY NOW” being displayed in the Status Display and the
absence of the Message Panel display (which would obscure the game reels).
Game Rules
The Game Rules are contained on the “RULES” screen, which can be viewed at any
time when game play is not taking place and no active lockup condition exists with the
machine. To view the Game Rules access the “RULES” screen by pressing the RULES
button.

Chapter 3: Operating Modes — Play Mode
Rules Screen (Typical)

Chapter 3: Operating Modes — Operator Modes
Operator Modes
General
Upon turning on the machine, the machine will momentarily display an Initialisation
screen. A Machine Configuration page will then be displayed. This screen requires the
operator to set and save certain parameters. This screen contains all the information
relating to the identification and configuration of the machine.
A Credit Reset lock assembly on the side of the machine allows the operator to cancel
credits in the event that credits are redeemed that either exceed a predetermined limit
or is in excess of the Coin Hopper quantity. The lock also enables the operator to enter
the Audit Mode, which provides all necessary information for tracking financial and
statistical information. There is a key switch to enter Audit mode, and a separate switch
to reset minor faults with the machine and alarms.
The following figure shows the screens that are available for selection:
Audit Mode Screen Sequences
Audit Mode
Main Menu Game
History
Machine
ID
Metering
Inform.
Config
Inform.
Config
Mode
Bills
History
Test
Mode
ASP Info
Pages
Game
Statistics
Hopper
Refill Mode
Credit Reset
Rotating the Credit Reset switch lock clockwise (momentarily) allows the operator to
reset all credits in the machine when the credits being redeemed are in excess of a
predetermined limit. This function is needed for a “book payout”.

Audit
The Audit Mode - Information Page displays wide range of Machine Information relating
to the particular configuration of the machine as well as some of the preset limits. The
information is included at this screen for operator convenience and is repeated
elsewhere in the various other modes.
Access the Audit Mode Information screen by rotating the Audit Mode switch clockwise
to the Audit Mode position when the machine is in an “idle” state (i.e. no game in play).
Use the Reset key switch to reset minor error messages.
Note: The Audit Mode may be entered with credits in the machine.
The Audit Mode - Information Page displays the following information:
• Game Name
• Variation (number)
• Theoretical RTP (Return To Player)%
• Machine Serial Number
• Firmware Identification (Flash, Game, Main and Boot EPROMs)
• Base Credit Value
• Tokenisation
• Hopper Collect Limit
• Hopper Refill Amount
The Audit Mode - Information Page also displays Meter information. Meter information
includes the number and denomination of bills inserted, as well as the required meters
for the machine.

Audit Mode - Information Page

Chapter 3: Operating Modes — Audit Mode
Audit Mode
The Main Menu screen accessed from the Audit Mode - Information Page and is
displayed by carrying out the following procedure:
1. With the Audit Mode - Information Page displayed press the COLLECT button
to display the Main Menu screen.
2. The options listed in the Main Menu can be scrolled through using the
GAMBLE button (scroll up) and the TAKEWIN button (scroll down). The
current option appears with a blue highlight.
3. Press the COLLECT button when the desired option appears in the blue
highlight. The desired option and will subsequently be displayed.
4. The RULES button is used to exit the current menu.
The selections that are available on the Main Menu are:
• Game History
• Machine Identification
• Metering Information
• Configuration Information
• Configuration Mode
• Bills History
• Test Mode
• ASP Information Pages
• Game Statistics
• Hopper Refill Mode

Audit Mode - Main Menu screen
Audit Mode
Audit Main Menu

Game History
Machine Identification
Metering Information
Configuration Information
Configuration Mode
Bills History
Test Mode
Game Statistics
ASP Information Pages
Hopper Refill Mode
[COLLECT] - Select Current Item [GAMBLE ] - Previous Item

[RULES ] - Exit Current Menu [TAKEWIN] - Next Item
Game History
The Game History (Replay) screen allows the operator to display a range of
parameters relating to the last 30 games that have been played on the machine. The
operator may individually select which game to display the parameters for.
The following figures depict the Game History Replay screen and show the screens
that may be accessed:
The individual Game History parameters can be displayed by carrying out the following
procedure:

1. Highlight the Game History option in the Audit Mode Main Menu by scrolling
through the options with the GAMBLE (scroll up) and TAKEWIN (scroll down)
buttons. The current option appears with a blue highlight.
5. Press the COLLECT button to display the Game History screen.
6. With the Game History Replay screen displayed the most recent game
parameters are displayed (numbered 1) and the oldest game is numbered 30.
To view parameters of other games played press the TAKEWIN (select next
game) or GAMBLE (selects the previous game) buttons.
7. During the replay of the game by pressing the RULES button the RULES can
be viewed.
8. Press the COLLECT button to display a replay of the game as it appeared to
the player. Where a “Free-Spin” has occurred during a game being replayed
the additional spins can be viewed individually by pressing COLLECT.
Subsequent presses of the COLLECT button will advance through the
individual “Free- Spin” games. Pressing the RULES button during game replay
will display the RULES screen. Pressing the RULES Button following game
replay will return the operator to the Main Menu screen.
9. If no “Free-Spin” games were featured as part of the game being replayed
pressing TAKEWIN will return the screen to display the replayed game
parameters.
10. Press the RULES button to return to the Audit Mode Main Menu screen.
The Game History Replay Screen displays the following information:
• The Game started on — Displays the date and time the game was initiated.
• Credit Before bet — Displays the credit meter before the bet was initiated.
• Number of Lines.
• Credit (s) Bet.
• Credit (s) at start — Displays the credit after the bet was initiated.
• Credit (s) Won — Displays the credit won at the end of the game (this includes the
feature wins).
• Multiplier Win — Number of credits awarded due to a multiplier win.
• Credit at end — Total credit at the end of the game.
• Coins In ($) — Coins inserted before the game was initiated.
• Banknotes In ($) — Notes inserted before the game was initiated.
• Cashless In ($) — Cashless transferred in via the site controller.
• Money In ($) — A total of all coins, notes and cashless in.
• Coins out ($) — Hopper pay prior to the game being initiated.
• Cashless Out ($)— Cashless transferred out via the site controller.
• Cancelled Credits ($) — Book pays performed prior to the game being initialised
• Money out ($) — A Total of all coins, notes and cashless out.
• Bonus Handpay ($) — Credit transfers hand payed prior to game being initialised.
• Bonus Credits incl. Multi Win ($) — Credit transfers to credit meter prior to game
being initialised with Multiplier Win from game displayed.
The cumulative parameters that are displayed (Cumulative Meters at this Game) are:
• Turnover ($)
• Total Wins ($)
• Cancelled Credits ($)
• Cash box ($)
• Coins In ($)
• Coins Out ($)
• Banknotes In ($)
• Cashless in ($)
• Cashless out ($)
• Money In ($)
• Money Out ($)
• Bonus Handpay ($)
• Bonus Credit ($)
Game History Screen

Game History Screen Sequence
Game History Game 1
Game 29
Game 30
Note: The individual Game History screens may be scrolled through forwards or
backwards. When the first game has been reached (scrolling backwards)
or last game is reached (scrolling forwards) the game history display cycles.
Machine Identification
The Machine Identification screen allows the operator to view machine information in
addition to that displayed on the Audit Mode - Information Page.
Performing the following procedure accesses the Machine Identification screen:

1. Highlight the Machine Identification option in the Audit Mode Main Menu by
scrolling through the options with the GAMBLE (scroll up) and TAKEWIN (scroll
down) buttons. The current option appears with a blue highlight.
11. Press the COLLECT button to display the Machine Identification screen.
The Machine Information page displays the following information:
• Firmware information,
• Boot Eprom Firmware No
• Game Eprom Firmware No
• Main Eprom Firmware No
• Flash Firmware No
• Game Information,
• Game Name
• Line Configuration
• Credit Denomination ($)
• Coin Token amount ($)

Hardware Information
• Hopper fitted
• Coin Validator Fitted
• Bill Validator Fitted
• Printer Fitted
• Accept $5 Bills
• Accept $10 Bills
Limits Information
• Large win Amount ($)

• Maximum Wager
• Maximum Gamble Win ($)
• Maximum Gamble Attempts
• Hopper Collect Limit ($)
• Printer Collect Limit ($)
• Note/Coin Credit In Limit ($)
Note: No parameters may be altered on this display. The parameters shown on this
display are set during machine manufacture.

The following figure depicts the Machine Identification Screen:

Machine Identification Screen
Metering Information
The Metering Information screen provides the operator with a more comprehensive list
of parameters than is provided on the Audit Mode - Information Page. The first eight
parameters displayed are identical to those displayed on the Audit Mode - Information
Page.
Carrying out the following procedure accesses the Metering Information screen:
1. Highlight the Metering Information option in the Audit Mode Main Menu by
scrolling through the options with the GAMBLE (scroll up) and TAKEWIN (scroll
13. Press the COLLECT button to display the Metering Information screen.
The Metering Information screen displays the following information:

• Games Played
• Turnover ($)
• Total Wins ($)
• Cancelled Credits ($)
• Cash Box ($)
• Coins In ($)
• Coins Out ($)
• Extra Coin Out ($)
• Progressive ($)
• Banknotes In ($)
• Cashless In ($)
• Cashless Out ($)
• Money In ($)
• Money Out ($)
• Bonus Handpaid ($)
• Bonus Credit ($)
• Hopper Refill
• Refill Count
The Metering Information screen also displays Periodic Meters for the displayed
parameters. The Periodic Meters may be reset by pressing the GAMBLE and
TAKEWIN buttons at the same time.
The following figure depicts the Metering Information Screen:

Metering Information Screen
Configuration Information
The Configuration Information screen displays all the details relating to the parameters,
both variable and fixed, under which the machine operates. The displayed information
includes the following:
Game Detail
• Serial Number (GMID)

• Operator ID
• BGVN
• Protocol Version ID
• Token Value ($)
• Hopper Collect Limit ($)
• Hopper Refill Amount ($)
Additional information that is displayed relating to devices fitted to the machine is
provided under the heading Device Selection and contains the following information:

Device Settings
• Coin Validator Fitted

• Hopper Fitted
• Bill Validator Fitted
• Bill Validator Version
Information is also included as to denominations of bills that the Bill Validator will
accept and includes all approved note denominations from $5 through to $100.
Bills Settings
• Accept $5 Notes (yes/no)

Note: Displayed parameters cannot be altered on this screen. Parameters that can be
changed can only be done so on the Configuration Mode screen.
The following figure depicts the Machine Configuration Screen:

Machine Configuration Information Screen
Configuration Mode
The Configuration Mode allows the operator to make changes to certain parameters
prescribing how the machine operates. The Configuration Mode also allows the
operator to change the volume at which the game operates.
The Configuration Mode Setup Menu screen provides options to make changes to the
following items:
• Machine Configuration Setup

• Sound System Setup
The following figure shows the screens that may be accessed from the Configuration
Mode screen:

Configuration Mode Screen

Machine Configuration Setup

This option presents a page similar to the Configuration Information Page.
The available configuration selections are restricted to the disabling/ enabling of the
various Bill denominations; and the enabling or disabling of devices. Use the site
controller to access all the other parameters.
To select the item for editing
1. Use the GAMBLE / TAKEWIN buttons to scroll the blue highlighted line to the
item required for editing. (Gamble for previous item, Takewin for the next item).
15. Select the item by pressing COLLECT.
The selected item then is highlighted by a white band and can now be edited.
16. Use the GAMBLE / TAKEWIN buttons to edit the value/condition and press
COLLECT.
This item is now changed and highlighted in blue.
17. Move the cursor using the GAMBLE / TAKEWIN buttons until save is
highlighted and press COLLECT
A message should appear ‘Data Saved Correctly to EEPROM’ should appear. This
confirms that the change has been written to the E2PROM.
18. Select Exit using the GAMBLE / TAKEWIN buttons, press COLLECT to exit
the Machine Configuration page.
Below is an image of the Machine Configuration Page.

Machine Configuration Setup Screen
Sound System Setup

The Sound System Setup screen provides a facility for the volume of the machine to be
changed. The Sound System Setup screens displays the volume level on a scale of
100% and can be changed in increments of 2%. The volume cannot be changed to a
value less than 10%.
Note: Certain mandatory sounds (i.e. Alarms) cannot be attenuated and are set at
predetermined volume levels. The following procedure assumes that the machine is
already at the Configuration Mode Setup Menu Screen.

Carrying out the following steps can access the Sound System Setup Screen:
1. Highlight the Sound System Setup screen from the Configuration Mode Setup
Menu by scrolling through the options with the GAMBLE (scroll up) and the
TAKEWIN (scroll down) buttons. The current option appears with a blue
highlight.
19. Press the COLLECT button to display the Sound System Setup screen.
20. With the Sound System Setup screen displayed the volume can be changed
with the GAMBLE (increase volume) and TAKEWIN (decrease volume)
buttons.
21. When the desired volume has been reached the volume can be saved by
pressing the COLLECT button.
22. Press the RULES button to exit the Sound System Setup screen and return to
the Configuration Mode Setup Screen.
Sound System Setup Screen

Bill Meters Page

The Bill Meters information page gives a history of all bills inserted into the EGM. Each
denomination has a corresponding 3 columns which are (1) total, (2) periodic and (3) In
Stacker.
• Total is the total number of notes attributed to the corresponding denomination that
have been inserted into the machine; below this the total for each denomination is
also displayed as a dollar value ($). This amount will keep incrementing with every
deposit until NVRAM is cleared where it will then start from zero.
• Periodic is a running count of bills and ($) values and can be reset to zero at any
time, this function can be used to keep a daily or weekly account for example of
what goes into the machine.
Resetting the Periodic meters can only be done in the Audit Mode – Information Page
screen. This is done by pressing the GAMBLE and TAKEWIN buttons together.
• In stacker is a count and ($) value account of all notes in the stacker. To clear the
stacker press GAMBLE / TAKEWIN and all values within this column will be set
back to zero.
Another facility that this page offers is a display of up to the last (10) notes deposited,
this feature is useful to resolve player disputes etc. it displays,
• The value of the bill inserted.

• The date the bill was inserted.
• The time the bill was inserted.

Bill Meters page
Game Statistics Page

The game statistics page displays some useful statistics to the clubs regarding the
gamble preferences of their patrons. They can use this information to choose popular
combinations for their future purchases etc.
The screen is divided into 4 columns that are;
• Bet Per Line

• Lines
• Games Played
• % Games Played
For each bet / Line variation played, it will display the Number of Games played and
the percentage attributed to that combination with respect to all games played on the
machine.

It also displays the:
• Total Games Played.

• Number of Games that the gamble option was utilised.
• The percentage of played games that were gambled.
Game Statistics screen.

Hopper Refill
Ambassador EGMs approved for MGM Grand Casino have a unique method of
recording refill amounts on the machine.
Use the following procedure to log refills as required. You need the Main Door key
and the Audit key.
• To select the hopper refill mode in the audit menu the main door must be opened.
• In the event that the Main door is closed the hopper refill mode will be greyed out
and the selection will not be possible.
Once the main door is opened, scroll through the options using the TAKEWIN or
GAMBLE buttons until the Hopper Refill Mode is highlighted and then press
‘COLLECT’ to enter.
Once in Hopper Refill Mode three parameters will be displayed on the top of the
screen.
Hopper Level
Displays the current level of coin in the hopper
Default Hopper Refill Amount
The default value set in the software.
Current Hopper Refill Amount
The level the refill level amount is currently set at. Unless this is changed it will
be the same as the default figure.

Hopper Refill – Audit Menu
To refill the hopper with the default level (160 coins) simultaneously press the
GAMBLE and TAKEWIN button.
If the default refill is performed you will note that the HOPPER LEVEL and HOPPER
REFILL will increase by 160 coins each and the REFILL COUNT will increment by 1.
CHANGING HOPPER REFILL AMOUNT:

To change the hopper refill amount, in the HOPPER REFILL menu press COLLECT.
This will display another menu called Hopper Level / Refill Amount Adjustment.

Hopper Level / Refill Amount Adjustment
To adjust the refill amount select CURRENT HOPPER REFILL AMOUNT and set the
value desired. Once the alternative hopper refill value is set select SAVE and then
EXIT.
Upon selecting exit you will go back to the original HOPPER REFILL menu. As shown
below the dotted line at the bottom of the screen if GAMBLE and TAKEWIN are
pressed simultaneously the newly entered value for the hopper refill will be
acknowledged and the hopper refill will be completed.
Note: You will notice again that the HOPPER LEVEL and HOPPER REFILL
parameters in the menu will increase by the value set for the hopper refill and that the
REFILL COUNT will be increased by 1.

Chapter
4
ROUTINE SERVICING
General Maintenance
This chapter provides information for routine servicing of the Ambassador series
gaming machine. The instructions are limited to those which are deemed appropriate to
be carried out on-site with minimum disruption to the machines operation. More
advanced information, and a listing of failure and status messages is in the next
chapter.
Caution: when cleaning the machine do not use any abrasive detergent or
solvent. Do not use any bleaching or chlorine agents.

There are no specific general maintenance requirements for the Cabinet Body
Assembly except for cleaning, and the emptying of the Drain Tray.
Cleaning of the exterior of the Cabinet Body Assembly should be carried out using a
mild detergent solution and a damp cloth. No abrasives should be used and care
should be taken to ensure that excess cleaning solution does not enter the machine via
the locks, latches or door assemblies.

Chapter 4: Routine Servicing — Control Panel Assembly

There are no specific general maintenance requirements for the Control Panel
Assembly except for cleaning.
Cleaning of the exterior of the Control Panel Assembly should be carried out using a
mild detergent solution and a damp cloth. No abrasives should be used and care
should be taken to ensure that excess cleaning solution does not enter the machine via
the locks, latches, buttons or door assemblies.
Note: Cleaning of the Control Panel Assembly should only be accomplished with the
panel in the closed position. Prior to cleaning the Coin Tray Assembly ensure that the
chip tray drain container will not overflow from the application of the cleaning solution.
At the completion of the cleaning ensure that the drain container is emptied. If the
cleaning solution does not pass through the drain tube replacement of the drain tube
may be required.

There are no specific general maintenance requirements for the Cabinet Front Panel
Assembly except for cleaning.
Cleaning of the exterior of the Cabinet Front Panel Assembly should be carried out
using a mild detergent solution and a damp cloth. No abrasives should be used and
care should be taken to ensure that excess cleaning solution does not enter the
machine via the locks or door assemblies.
Note: Cleaning of the Cabinet Front Panel Assembly should be accomplished with the
Cashbox in the closed position. At the completion of cleaning ensure that there is no
cleaning solution in the Cashbox.
Monitor Assembly
There are no Operator maintenance requirements for the Monitor Assembly except for
cleaning the display. The assembly should be opened only by qualified Service
Personnel.
Cleaning of the monitor display should be carried out using a mild detergent solution
and a damp cloth.
When cleaning the Monitor display ensure that cleaning solution does not enter the
machine cabinet.

Chapter 4: Routine Servicing — Bill Validator
Bill Validator
The following procedure details how to open the Bill Validator Door.
Note: If the Bill Validator Door is unlocked and opened while electrical power is
applied to the machine alarms will sound and messages will be generated on the
screen.
1. Insert the appropriate key into the lock assembly at the front of the Bill
Validator Door and rotate clockwise
23. Locate the release mechanism on the underside of the Control Panel
Assembly right side and push the lever forward to release the door
24. When the door has been released (by spring tension) lift the door to the full
open position
Closing and locking the Bill Validator Door is the reverse of the opening procedure.
The machine must be reset upon completion of this procedure by rotating the Credit
Reset/Audit Mode switch momentarily to the Credit Reset position.
Unlocking the Bill Validator Door
Releasing the Bill Validator Door (Control Panel Assembly - Underside)

Chapter 4: Routine Servicing — Bill Validator
Bill Validator Door (Door Open)
Bill Validator Jam

The following procedure provides instructions on how to clear a jam in the Bill
Validator. No other maintenance of the Bill Validator is to be attempted by the operator.
Contact with service personnel should be made if a clearing the Bill Validator does not
rectify the condition.
Note: If a jam in the Bill Validator is cleared while the machine is on alarms will sound
and messages will be generated.
1. Unlock and open the Bill Validator Door (refer to the Bill Stacker
Removal/Installation procedure in this chapter)
25. Open the Upper Guide assembly on the Bill Validator to provide complete
access to the bill channel (the upper guide is retained by a spring clip at the
top of the Bill Validator)
26. Clear the jam in the bill path
27. Close the Upper Guide assembly
28. Close and lock the Bill Validator Door (refer to the Bill Stacker

Chapter 4: Routine Servicing — Cashbox
Bill Validator (Shown Removed and with Upper Guide Open)
Spring clip
Electrical
connector
Bezel
Note
entry
Bill
Validator
connector
If the Bill Validator frequently rejects valid notes, refer to Test Modes in Chapter 5
Cashbox
The following procedure details how to open the Cashbox Drawer.
Note: If the Cashbox is opened while electrical power is applied to the machine an
alarm will sound and a message will be generated on the screen.
1. Insert the appropriate key into the lock above the Cashbox and rotate
clockwise
29. Remove the Cashbox drawer by grasping the recessed handle and pulling it
towards the front of the machine
Closing and locking the Cashbox is the reverse of the opening procedure.
Note: Prior to closing the Cashbox ensure that the lock is unlocked (rotated right)
position.
Unlocking the Cashbox Drawer

Chapter 4: Routine Servicing — Cashbox
Opening the Cashbox Drawer
Emptying the Cashbox

The Cashbox will require removal by the operator to remove coins that are stored
following player input.
The Cashbox can be serviced by carrying out the following procedure:

Note: If the Cashbox is serviced while the machine is on an alarm will sound and a
message will be generated.
1. Unlock and open the Cashbox drawer (refer to Access requirements in this
chapter)
30. Retrieve the coins from the plastic tub in the Cashbox drawer (the tub may be
removed for convenience)
31. Closing and locking the Cashbox drawer is the reverse of the opening
procedure.
32. The machine must be reset upon completion of this procedure by rotating the
Credit Reset/Audit Mode switch momentarily to the Credit Reset position.
Cashbox Drawer (Partially Removed)

Chapter 4: Routine Servicing — Chip Tray Drain
Chip Tray Drain

The Chip Tray Drain Container should be periodically checked and emptied to ensure
that it does not overflow into the cabinet body. Ensure that any overflow is cleaned up.
If you think liquid has entered any component you may need to call a service
technician.
Note: If the Chip Tray Drain Container is serviced while the machine is on an alarm
will sound and a message will be generated.
Chip Tray Drain Container
Chip Tray Drain container
Cashbox container
Coin Hopper
The Coin Hopper should not require removal for servicing as there is a coin loading aid
integrated into the cover of the coin storage receptacle.
Note: If the Coin Hopper is serviced while the machine is on alarms will sound and
messages will be generated.
If Coin Hopper removal is required the following procedure is to be used:

1. Unlock and open the Control Panel Assembly to gain access to the Coin
Hopper
33. Release the spring clip at the base of the Coin Hopper that secures it in
position and pull the base of the hopper towards you.
34. Allow the top of the Coin Elevator to rotate rearwards as the base of the
hopper is brought forward so that the Coin Elevator will clear the Control Panel
Assembly.
35. The Coin Hopper may now be serviced
The installation procedure is the reverse of the removal procedure. Ensure that the
spring clip engages in its recess upon installation.

Chapter 4: Routine Servicing — Bill Stacker
Coin Hopper Removal (Releasing the Spring Clip and Rotating the Hopper)
Bill Stacker
The Bill Stacker will require removal by the operator to remove notes that are stored
following player input. Refer to the Bill Stacker vendor’s service literature for additional
information regarding the Bill Stacker.
The Bill Stacker can be serviced by carrying out the following procedure:
Note: If the Bill Stacker is serviced while the machine is on alarms will sound and
messages will be displayed on the screen.
Note: With the Bill Validator rotated to its rearward position the Bill Validator will be
disconnected from the Bill Stacker.
1. Unlock and open the Bill Validator Door (refer to the Bill Stacker
36. Insert the appropriate key into the lock on the Bill Validator and rotate
clockwise to unlock the mechanism
37. Remove the key from the lock and rotate the the top of the Bill Validator to its
rearwards position
38. Remove the Bill Stacker by grasping the handle on the front of the stacker and
pulling it out of the Bill Validator
The installation procedure is the reverse of the removal procedure. Ensure that when
the Bill Validator is rotated to its usual position that light pressure is placed on the top
of the Bill Validator to engage the locking mechanism.

Chapter 4: Routine Servicing — Bill Stacker
Unlocking the Bill Validator
Bill Validator Rotated to Rearward Position (view at 45 Degrees)
View of Bill Stacker (Partially Removed)

Chapter
5
MAINTENANCE AND TROUBLESHOOTING
Introduction
This chapter provides information for maintenance and troubleshooting of the
Ambassador series gaming machine. In addition, this chapter lists all failure and status
messages to assist in operating the machine. The information in this chapter is
intended for qualified servicing personnel. Damage to the equipment may result if
untrained personnel attempt these procedures.
Test Modes
The Test Mode screen provides the operator with the ability to test various functions of
the machine to confirm functionality.
Note: The Test Mode can only be initiated with the Control Panel Assembly (Main
Door) open. You cannot select it from a menu option.
The following figure shows the tests that may be accomplished from the Test Modes
screen:

Chapter 5: Maintenance and Troubleshooting — Test Modes
Test Modes Screen Sequence
Device Tests
Hopper Test
Bill Validator Test
Video Test
Sound Test
Button / Key Test
Lamp Test
Door Status Test
Diverter Test
Miscellaneous Input Test
Memory Test
NVRAM Test
Game Test
Game Combination Test

Access Test Mode screen from the Main Menu screen. It provides three types of test:
• Device Tests
• Memory Test
• Game (Combination) Tests
Carrying out the following steps accesses the Test Mode screen:
Note: The following procedure assumes that the machine is already at the Audit Mode
Main Menu screen.
1. Ensure that there are no credits in the machine.
39. Unlock and open the Control Panel Assembly (Main Door).
40. Highlight the Test Modes option from the Main Menu by scrolling through the
options with the GAMBLE (scroll up) and the TAKEWIN (scroll down) buttons.
The current option appears with a blue highlight.
41. Press the COLLECT button. The Test Mode Main Menu will be displayed. The
desired test menu can now be selected.
At the completion of carrying out the desired test(s) the Test Mode Main Menu can be
exited by carrying out the following procedure:
Chapter 5: Maintenance and Troubleshooting — Test Modes
Note: The following procedure assumes that any test performed has been completed
and that the machine has been returned to the Test Mode Main Menu screen.
1. With the Test Mode Main Menu screen displayed press the RULES button to
exit to the Audit Mode Main Menu screen.
42. Close and lock the Control Panel Assembly (Main Door).
Test Mode Main Menu
Device Tests
Hopper Test
Bill Validator Test
Video Test
Sound Test
Button / Key Test
Lamp Test
Door Status Test
Diverter Test
Memory Test
NVRAM Test
Game Test
Game Combination Test


Chapter 5: Maintenance and Troubleshooting — Device Tests
Device Tests
The Device Test screen provides the facility to carry out tests on a selection of
individual assemblies within the machine to determine functionality and correct
operation.
The Device Tests screen provides options for carrying out the following tests:
• Hopper Test
• Bill Validator Test
• Video Test
• Sound Test
• Button/Key Test
• Lamp Test
• Door Status Test
• Diverter Test
• Miscellaneous Input Test
Carrying out the following steps accesses the Device Tests screen:
Note: The following procedure assumes that the machine is already at the Test Modes
Main Menu screen.
1. Highlight the Device Tests option from the Test Modes Main Menu screen by
scrolling through the options with the GAMBLE (scroll up) and the TAKEWIN
(scroll down) buttons. The current option appears with a blue highlight.
43. Press the COLLECT button to display the Device Tests screen. Individual
Device Tests can now be selected from the options listed.

Hopper Test
The Hopper Test is carried out to verify the correct operation of the Hopper Assembly.
The Hopper Test is initiated from the Device Tests screen by carrying out the following
actions:
Note: The Main Door must be closed to initiate the Hopper Test
1. Verify that a minimum of ten coins can be dispensed; this means that
approximately 50 coins need to be in the hopper assembly to ensure that the
coins can be forced up along the chute and dispensed.
44. Highlight the Hopper Test option in the Device Tests menu by scrolling
through the options with the GAMBLE (scroll up) and the TAKEWIN (scroll
45. Once Hopper Test is highlighted press the COLLECT button to enter the
Hopper Test.
If the Main Door is open you will be prompted once you are in the Hopper Test to
close the Main Door. The message Fault Clearing Required – Main Door open
will appear. This is critical in this mode because the coin dispensing chute is
attached to the Main door, thus for the dispensing of coin the main door must be
closed.
46. Once this has been done press COLLECT to initiate the hopper test. Ten
coins will now be dispensed to the coin tray and this can also be confirmed on
the screen.
47. Within a red highlight you will be prompted to re-insert the 10 coins The
Hopper Test screen indicates the number of “Coins to Re-insert” and “Coins
Re-inserted” progressively.
Once the ten coins have been re-inserted the Hopper Test can be exited. Once
all coins are reinserted a message highlighted in orange appears noting
‘HOPPER TEST COMPLETE, PRESS RULES TO EXIT.’
48. Press the RULES button to exit the Hopper Test screen.
Note: The Hopper Test cannot be exited until ten coins are re-inserted through the
coin entry.

The following figure depicts the Hopper Test screen:

Hopper Test Screen (Initiated incorrectly with Main Door open)
Hopper Test
Hopper Test
Hopper Fault(s)
(none)
Coin Validator Fault(s)
(none)
FAULT CLEARING REQUIRED
MAIN DOOR OPEN Please close MAIN DOOR.
[RULES ] - Exit Hopper Test

Bill Validator Test

The Bill Validator test is a functional tool to help verify that the Bill Validator hardware is
functioning correctly. The test can help technicians narrow down operational problems
that can occur on the EGM.
1. Once Bill Validator Test is selected on the Test Menu press COLLECT to
enter.
49. Insert the bill to be tested into the Bill Validator. The Bill Validator should
accept and recognise the denomination.
Note: Only enabled bill denominations will be recognised by the Bill Validator.
50. Once the bill is inserted a message will appear displaying the value of the
inserted bill and the bill will be ejected automatically.
Note: Meters will not be adjusted in any way by this test.
Bill Validator Test Screen
Bill Validator Test

Please insert bills into the Bill Validator to test.
The value of the inserted bill will be displayed below.
All bills inserted will be ejected.
Note: Only enabled bills will be accepted.
[RULES ] - Exit Bill Validator Test

Video Screen Test

The Video Screen Test is carried out to determine the correct display colour, as well as
alignment and placement of the image on the display. Below is a capture of the video
screen test page.
Video Screen Test Page
Test Mode
Video Test
[GAMBLE ]or [TAKEWIN]- Start the Graphics Test
During Graphics Test

[TAKEWIN] - Next Image
[GAMBLE ] - Previous Image
[RULES ] - Exit Video Test
Note: These instructions ARE NOT repeated during the test
The Video Screen Test can be initiated by carrying out the following actions:
1. Highlight the Video Screen Test option in the Device Tests menu by scrolling
51. Press COLLECT to enter the Video Screen Test.
52. Press the TAKEWIN or GAMBLE buttons to start the test. Continue to scroll
through the remaining test screens by pressing the TAKEWIN (next screen) or
GAMBLE (previous screen) buttons.

Below are two Video test patterns
Once it has been verified that the display is functioning correctly the Video Graphics
Test can be exited by pressing the RULES button.
The video test patterns can also be used as a guide to help calibrate the screen
correctly.
Note: If the GAMBLE button is used to scroll through the different Video Test screens
then the sequence of the displays will be in reverse order.
Sound Test
The Sound Test is carried out to determine that the correct sound is being used with
the correct machine function.
The Sound Test can be initiated by carrying out the following actions:
Note: The Sound Test will test all available sounds. The table shows all sounds
available in the Ambassador series of gaming machines. Some sounds may not be
included in a particular game.
1. Highlight the Sound Test option from the in the Device Tests menu by scrolling
down) buttons. The current option appears with a blue highlight. Then press
COLLECT.
53. Press the TAKEWIN (next sound) or GAMBLE (previous sound) buttons to
select the desired sound (numbered 1 through 30).
54. Press COLLECT to listen to the desired sound. The sounds applicable to the
numbered sound appear in the following table

Sounds
Sound Sound Name Approximate Duration

1 Alarm 2.0 seconds
2 Attention 0.45 seconds
3 Feature Bell 1.4 seconds
4 Coin in 0.2 seconds
5 Melody 1 0.3 seconds
18 Meter Ramp Not included
19 Reel Latch 0.25 seconds
20 Reel Stop 0.30 seconds
21 Meter Rack 1.65 seconds
22 Gamble Win 0.25 seconds
23 Gamble Lose 0.20 seconds
24 Card Flip 0.30 seconds
25 Feature 8.25 seconds
26 Feature End 1.60 seconds
27 Fanfare Not included
28 Ressen-1 0.70 seconds
55. Repeat the above procedure on the remaining sounds (as desired).
56. At the completion of testing press the RULES button to return to the Device
Tests Main Menu.

Sound Test Screen
Test Mode
Sound System Test

Total Sounds Available: 30
Curent Sound Selected: 1 (Alarm)
[COLLECT] - Play Sound [GAMBLE ] - Select Previous Sound

[RULES ] - Exit Current Menu [TAKEWIN] - Select Next Sound

Button/Key Test
The Button/Key Test is carried out to verify correct operation and sequences of the
buttons.
The Button/Key Test can be initiated by carrying out the following steps:
1. Highlight the Button/Key Test option from the Device Tests menu by scrolling
57. Press the COLLECT button to display the Button/Key Test screen (illustrated
below).
58. With the Button/Key Test screen displayed, pressing an individual button on
the Button Panel Assembly annunciates the button designation on the screen
and illuminates the associated lamp within the button.
59. Repeat the above procedure on the remaining buttons (as desired).
60. At the completion of the testing press the RULES button twice to return to the
previous menu.
Button/Key Test Screen
Test Mode
Button / Key Test

Last Key Pressed : PLAY BUTTON No 4
Press [RULES ] 2 Times to EXIT

Lamp Test
The Lamp Test is carried out to verify correct operation and sequencing of the lamps
within the buttons on the Button Panel As sembly. To initiate the Lamp Test:
1. Highlight the Lamp Test option from the Device Tests menu by scrolling
61. Press the COLLECT button to display the Lamp Test screen.
The Lamp Test commences automatically upon entering the screen. The
individual lamps within the buttons illuminate individually in sequence (left to
right) until all lamps are illuminated. Included within the test sequence is the
illuminating/extinguishing of the tower lights. The lamps then extinguish
individually in sequence (left to right) until all lamps are off. As the individual
lamps illuminate and extinguish the Lamp Test screen displays the designation
of the lamp being illuminated/extinguished.
62. Exit the Lamp Test and return to the Test Mode Main Menu by pressing the
RULES button.
Lamp Test Screen
Test Mode
Lamp Test
Test cycles through all lamps until exit.
Lamp : PLAY BUTTON No 5 ON
[RULES ] - Exit Lamp Test

Door Status Test

Door status test is a test that reports the status of the security doors on the EGM. It is
confirms that the door sensors are functioning correctly. In the case of the Main Door it
tests both the optical and switch sensors. If on the Main Door either sensor is
disconnected or malfunctioning a Door Mismatch will be reported.
To enter the Door Status Test:

2. Select Door Status Test
3. Press COLLECT to enter.
Door Status Test Screen
Test Mode
Door Status Test

EGM Main Door : OPEN
EGM Main Door Mismatch : NO
Cash Box Door : CLOSED
Processor Door : CLOSED
Note Acceptor Door : CLOSED
Note Acceptor Stacker Door : CLOSED
Monitor Door : CLOSED
[RULES ] - Exit Door Status Test

The status of the various security doors is displayed in this order:
EGM Main Door: Closed / Open
EGM Main Door Mismatch: Yes / No
Cash Box Door: Closed / Open
Processor Door: Closed / Open
Bill Validator (known as the Note Acceptor Closed / Open

in previous software versions) Door:
Bill Validator Stacker (known as the Note Closed / Open

Acceptor in previous software versions)
Door:
Monitor Door Closed / Open
By opening / closing any of these doors whilst we are in this page you can confirm that
the correct state of is being reported on the screen.
When testing has been completed, by pressing RULES you can exit from this page.
Diverter Test
The Diverter test is used to confirm that the switching of the diverter between the
Hopper and Cashbox is functioning correctly.
To enter the Diverter Test,

2. Select Diverter Test
3. Press COLLECT to enter.
Note: The Main Door must be closed for the Diverter test to function; because the
diverter mechanism is situated on the Main Door and cannot function correctly if the
Main Door is open. Below is an illustration of how the screen will appear if the Diverter
test page is entered with the door open

Diverter Test Screen
Test Mode
Diverter Test
Software Sets Diverter to : Hopper

Actual Diverter Position Points to : Hopper
[GAMBLE] - Set Diverter to Hopper

[TAKEWIN] - Set Diverter to Cash Box
[RULES ] - Exit Diverter Test
To proceed with the test you must exit the Diverter test page by pressing RULES and
then close the Main Door and re-enter the Diverter Test.
The Diverter Test page shows the Software setting for the diverter (i.e. Cashbox or
Hopper) and the physical setting. They must match.
Visually check that the physical setting of the diverter matches that of the software. If it
doesn’t, the unit has malfunctioned.
The test allows you to switch the diverter between Hopper and Cashbox
• By pressing GAMBLE you will switch the diverter to the Hopper.

• By pressing TAKEWIN you will switch the diverter to the Cashbox.
• To Exit the test press RULES.


The Miscellaneous Input test tests three Hopper functions:
Hopper Level Tests that a hopper full level is acknowledged.

Hopper Connection status Determines if the hopper connect / disconnect is
acknowledged correctly by the EGM.
Coin Out Sensor Determines if the Coin out sensor is functioning and
coins are being registered correctly.
Note: The correct functioning of the coin out sensor is imperative to the EGM. It is this
sensor that the software uses to determine how much coin has been dispensed by the
hopper.
To enter the Miscellaneous Input Test, Highlight the Lamp Test option from the Device
Tests menu by scrolling through the options with the GAMBLE (scroll up) and the
TAKEWIN (scroll down) buttons. The current option appears with a blue highlight.
Select Diverter Test and then press COLLECT to enter.
Miscellaneous Input Test Screen
Test Mode
[RULES ] - Exit Miscellaneous Input Test

To test the first options on the Miscellaneous Input Test page
1. Hopper level.
Open the Main door.

Fill the hopper until the coins are touching the wired sensor, which is attached to
the plastic bowl of the hopper unit, it will be noted that the status of the hopper is
now displayed on screen as FULL. By removing the coins from the sensor the
status of the hopper level should now display NOT FULL.
On meeting this criterion we can confirm that the HOPPER FULL sensor is
functioning correctly.
2. Hopper Connection Status.
By disconnecting / connecting the Hopper it will report the status on the screen.
This confirms the Hopper removal sensor is functioning correctly which is a
regulatory issue.
3. Coin Out Sensor.
In the normal coin dispensing operation of the Hopper the breaking (Blocking) of
the coin out sensor is interpreted as a coin being ejected into the coin tray.
To simulate this, at the top corner of the Hopper chute, on the right hand side
you will notice a lever. By moving this lever up the optical Coin out Sensor will be
blocked.
Ensure that this is functioning and reported correctly on the screen.
By releasing this lever, the Coin out sensor should display NOT BLOCKED.
NOTE: To exit from Miscellaneous Input Test press RULES.

Chapter 5: Maintenance and Troubleshooting — Memory Tests
Memory Tests
NVRAM Test
The NVRAM (Non-Volatile Random Access Memory) Test validates the data stored in
each of the NVRAM banks.
The NVRAM Test is initiated by carrying out the following actions:

Note: The following procedure assumes that the machine is already at the Test Modes
Main Menu screen.
1. Highlight the NVRAM Test option from the Test Modes Main Menu screen by
scrolling through the options with the GAMBLE (scroll up) and the TAKEWIN
63. Press the COLLECT button to display the NVRAM Test screen.
64. With the NVRAM test displayed carry out the NVRAM Test by pressing the
COLLECT button. The test will be performed and a Pass message will be
displayed on the screen to indicate the test has passed or a Fail message if
the test has failed.
65. Exit the NVRAM Test and return to the Test Mode Main Menu by pressing the
RULES button.
The following is the NVRAM Test Screen.

Chapter 5: Maintenance and Troubleshooting — Memory Tests
NVRAM Test Screen
NVRAM Test
[COLLECT] - Start NVRAM Test

[RULES ] - Exit NVRAM Test

Chapter 5: Maintenance and Troubleshooting — Combination Test
Combination Test
The Combination Test enables you to test reel combinations to verify the correct win
amounts for the amount gambled and the number of lines played.
Combination Test (Typical)
The following procedure assumes that the machine is already at the Test Modes Main
Menu screen. See the Reserved Page for applicable reel/line win combinations.

Chapter 5: Maintenance and Troubleshooting — Combination Test
Initiate the Combination Test by:

1. Highlight the Combination Test option from the Test Modes Main Menu screen
by scrolling through the options with the GAMBLE (scroll up) and the TAKEWIN
66. Press the COLLECT button to initiate the test. A modified game screen is
displayed. Red and green squares (one red, four green) appear in the upper
right corner of each reel. The red square indicates the active reel.
67. Press the COLLECT button to select the reel to spin.
68. Press the GAMBLE (rotate down) or TAKEWIN (rotate up) buttons to rotate
the selected reel. Rotate each reel to desired position
69. Use the BET buttons to choose the amount to gamble. The selected amount
will appear in the BET window and the Pay Table win amounts change to
reflect the amount gambled.
70. Use the PLAY buttons to select the number of lines to play.
The WIN window displays the credits that the game would pay. Any winning lines are
highlighted on the reels, allowing the amount won to be verified according to the Pay
Table.
Repeat the above steps to test other combinations (as desired).
Exit the Combination Test by rotating the Credit Reset Switch.

Chapter 5: Maintenance and Troubleshooting — Monitor Adjustment
Monitor Adjustment
The Monitor can be adjusted with the Monitor Control Panel should it be necessary.
The following parameters may be adjusted: Brightness (BRT), Contrast (CONT),
Horizontal Size (H-SIZE), Vertical Size (V-SIZE), Horizontal Position (H-POS), Vertical
Position (V-POS), Pincushion (PIN), Keystone/Trapezoid (KEY), Moire (MOIRE), and
Tilt (TILT). The Moire parameter may be selected on or off only. The Volume (VOL)
function is not used.
The following procedure may be used:

Note: The LED will flash when the selected parameter has been adjusted to the
maximum or minimum level.
1. Unlock and open the Monitor Door Assembly
71. Pivot the Monitor Control Panel to access the keypad
72. Press the SELECT but to highlight the function requiring adjustment.
Subsequent presses of the SELECT button selects the next parameter for
adjustment
73. Use the appropriate (3,4,5,6) button to increase or decrease the selected
parameter
74. To reset the monitor to the factory default settings press the 3and 4buttons
concurrently.
Note: The adjusted function will be set in memory three (3) seconds after the last
button selection. If no selection is made on the Monitor Control Panel after a short
period of time the highlighted selection reverts to the Brightness/Contrast (BRT/CON)
selection.
Note: The Horizontal and Vertical control functions of the control panel have been
configured for a conventional CRT display. When making adjustments of the monitor
Horizontal functions use the buttons marked as Vertical (and vice versa).

Chapter 5: Maintenance and Troubleshooting — Monitor Adjustment
Cabinet Body Assembly (Monitor Door Open)
Monitor Door Assembly

(Incorporates Monitor Mask)
Monitor Assembly
• • • • • •
v
TILT MOIRE PIN H-POS H-SIZE BRT
VOL ON/OFF KEY V-POS V-SIZE CONT

v
• • • • •
RECALL
• • • • • • • • • •
• • •
5 • • • • • • •
5
5
SELECT

Chapter 5: Maintenance and Troubleshooting — Bill Validator Assembly
Bill Validator Assembly

The Bill Validator Assembly can be removed and installed by carrying out the following
procedure:
Note: If the Bill Validator and/or Bill Stacker are disconnected and removed while the
machine is on alarms will sound and messages will be generated.
Removal
Note: Do not remove or adjust the hardware on the Bill Validator Assembly
Adjustment Bracket. The Bill Validator Assembly is removed by removing the fasteners
through the base of the Bill Validator Assembly.
1. Unlock and open the Control Panel Assembly to provide access to the Bill
Validator Assembly
75. Unlock the Bill Stacker Locking Arm and remove the Bill Stacker (refer to the
Bill Stacker Servicing procedure in the Operators Manual or request the
operator carry out this function)
76. Disconnect and remove the Bill Validator from the Bill Validator Assembly
(refer to the Bill Validator Removal procedure)
77. Remove the attaching hardware securing the Bill Validator Assembly to the Bill
Validator Adjustment Bracket and retain for re-installation. The Bill Validator
can now be removed.
Bill Validator Assembly (shown with Bill Validator and Bill Stacker removed)
Bill Acceptor Assembly

(shown rotated)
Fasteners
(forward fastener
hidden from view)

Installation
1. Position the Bill Validator Assembly in position and secure it to the Cabinet
Body assembly with the attaching hardware previously removed
78. Install and reconnect the Bill Validator to the Bill Validator Assembly (refer to
the Bill Validator Installation procedure)
79. Install the Bill Stacker to the Bill Validator Assembly and reconnect the Bill
Validator connector (refer to the Bill Stacker Servicing procedure in the
Operators Manual or request the operator carry out this function)
80. Ensure that with electrical power applied to the machine that the Bill Validator
carries out and passes the Self Test (green LEDs on the Bill Validator bezel
will illuminate in a continuous sequence indicating test pass, otherwise a
single red symbol will appear in the centre of the bezel indicating the Bill
Validator is inoperative/disabled)
81. Close and lock the Control Panel Assembly
Bill Validator Cleaning

The Bill Validator Assembly may reject notes with increased frequency as deposits on
the validator sensors accumulate. If the Bill Validator requires cleaning the following
procedures is to be used:
Caution: Use a 90% solution of isopropyl alcohol to clean the Coin Validator.
The use of other solvents may damage the optical sensors within the Bill
Validator. Ensure that excess cleaning solution does not enter the Bill Validator.
Note: If the Bill Validator is serviced while the machine is on alarms will sound and

1. Remove the Bill Validator from the Bill Validator Assembly (refer to Error!
Reference source not found. in Chapter 5)
82. Open the Upper Guide assembly to provide complete access to the bill
channel (the upper guide is retained by a spring clip at the top of the Bill
Validator)
83. Using a soft lint-free cloth dampened with isopropyl alcohol wipe the bill
channel surfaces on the upper and lower guide to remove any accumulated
residue
84. Using a soft lint-free cloth or cotton bud dampened with isopropyl alcohol
remove any residue accumulated on the optical sensors and magnetic head.
Remove any excess cleaning solution
85. Using a soft lint-free cloth dampened with isopropyl alcohol clean the surface
of the pressure rollers (the belt surface may be cleaned by using a thumb to
rotate one of the drive rollers while holding the cloth against the belt surface
86. Close the Upper Guide assembly
87. Install the Bill Validator to the Bill Validator Assembly (refer to the Bill Validator
Removal/Installation procedure)
Bill Validator
The Bill Validator can be removed and installed by carrying out the following procedure:
Note: If the Bill Validator and/or Bill Stacker are disconnected and removed while the
machine is on alarms will sound and messages will be generated.
Removal
1. Unlock and open the Control Panel Assembly to provide access to the Bill
Validator
88. Disconnect the Bill Validator (Do not disconnect the Bill Validator by pulling on
the harness. It is recommended that long nose pliers (or similar) are used to
disconnect the Coin Validator by the connector to prevent harness damage)
89. Pull back the spring clips retaining the Bill Validator to the Bill Validator
Assembly at both sides to release the Bill Validator. The validator can now be
removed

Bill Validator
Bill Validator upper guide

Bill Validator (incorporating bezel)
Bill Stacker locking arm

Locating Lugs lock
Retention clip (spring clips Locking arm

each side)
Bill Stacker
Installation
1. Locate the Bill Validator in the locating lugs on the Bill Validator Assembly.
Ensure that the spring clips on both sides of the Bill Validator Assembly secure
the Bill Validator
90. Re-connect the connector to the Bill Validator

Chapter 5: Maintenance and Troubleshooting — Coin Validator
Coin Validator
The Coin Validator may reject coins with increasing frequency as deposits on the
validator sensors accumulate. If the Coin Validator requires cleaning the following
procedure is to be used:
Caution: Do not use any solvents to clean the Coin Validator. Use only a mild
detergent solution. The use of solvents may damage the optical sensors within
the Coin Validator.
1. Remove the Coin Validator (refer to the Coin Validator Removal/Installation

procedure)
92. Using a soft bristle brush or toothbrush moistened with the detergent solution
remove any residue accumulated in the coin path. Take care not to use the
brush on the optical sensors. Remove any excess cleaning solution using a
clean lint-free cloth
93. Using a cotton bud moistened with the detergent solution remove any residue
accumulated on all of the optical sensors. Remove any excess cleaning
solution using a clean lint-free cloth
94. Re-install the Coin Validator (refer to the Coin Validator Removal/Installation
procedure)
95. With electrical power applied to the machine and with the game in operation
verify that the coin validator operates satisfactorily
Coin Validator (Shown with Chip Tray removed for clarity)
Connector
Retaining clips
Coin validator
Coin diverter

Chapter 5: Maintenance and Troubleshooting — Button Lamps
Button Lamps
Button Lamps will periodically require replacement when they cease to illuminate.
Button Lamp replacement can be accomplished by carrying out the following steps:
Caution: Ensure that electrical power is either removed from the machine or that
the Button Panel Assembly has been disconnected prior to replacing lamps.
1. Unlock and open the Control Panel Assembly and gain access to the
underside of the Button Panel Assembly
96. Grasp the base of the button and rotate counter clockwise (approximately 45
degrees) to disengage from the lamp body. The lamp base can now be
removed from the body
97. Remove the faulty lamp and insert a serviceable lamp
98. Re-seat the lamp base in the lamp body and rotate the base clockwise
(approximately 45 degrees)
100. Verify that the Button Lamp operates by either carrying out a Lamp Test or by
operating the machine

Chapter 5: Maintenance and Troubleshooting — Full Machine Configuration
Full Machine Configuration

Each machine requires configuration prior to use. This is normally performed
immediately following manufacture. The machine generally does not require further
configuration unless there is a major failure in the memory of the machine.
The following procedures include instructions for carrying out corrective action for a
variety of situations where a machine system error or memory fault occurs. This
includes procedures for carrying out a Full configuration, to Clear NVRAM, copy data
from EEPROM to NVRAM, and copy data from NVRAM to EEPROM.
The Full Configuration can be performed by carrying out the following steps:
Note: When certain fields have been selected to be changed by pressing the
COLLECT button, the GAMBLE and TAKEWIN buttons operate differently to other
configuration modes.

1. Unlock and open the Control Panel Assembly to gain access to the Security
Housing Assembly
101. Remove the Chip Tray Drain Container and Coin Hopper to allow Security
Housing Housing Assembly Door removal (refer to the Coin Hopper Removal
Procedure)
102. Unlock the Security Housing Assembly, break and remove the security tag
seal from the top of the assembly. Remove the door by pulling it forward
103. Press and hold the SECURE switch (uppermost) on the front of the Main
Board consecutively with the COLLECT button on the Button Panel Assembly
for five seconds to enter the Full Configuration screen (prompts appear on the
screen providing further details, i.e. how to abort the Full Configuration
procedure)
104. With the Machine Configuration screen displayed the options can be scrolled
through with the GAMBLE (scroll up) and TAKEWIN (scroll down) buttons
105. Press the COLLECT button at the desired field to highlight the selection to be
changed. The highlight changes from blue to red indicating that it can now be
changed.
106. For Game Detail, Variation, or Machine Number (GMID) press the TAKEWIN
button to select the digit within the desired option to be changed (green
highlight)
107. For Game Detail, Variation, and Machine Number (GMID) fields, press the
GAMBLE button to increment the selected digit (green highlight).
108. For all other fields (including Month), press GAMBLE (scroll forward) or
TAKEWIN (scroll backward) to increment to the desired month
109. Press the COLLECT button to save the changes or the RULES button to
discard the changes. The desired option will change from a red to a blue
highlight.
110. Repeat the above steps to change the remaining fields (as desired)
111. With the changes made to the Machine Configuration screen save the
changes by scrolling through with the GAMBLE (scroll up) and the TAKEWIN
(scroll down) buttons to the Save option
112. Press the COLLECT button to save the changes or the RULES button to
discard the changes
113. With the changes saved exit the Machine Configuration screen by scrolling
through with the GAMBLE (scroll up) and the TAKEWIN (scroll down) buttons
to the Exit option
114. Re-install, lock and re-seal the Security Housing Assembly Door Assembly
115. Re-install the Chip Tray Drain Container and the Coin Hopper Assembly (refer
to the Coin Hopper Installation procedure)

Machine Configuration Screen

Clear NVRAM
The requirement to clear the NVRAM is typically due to a major fault in the machine
(e.g. Sytem Error, Change of Game Type) necessitating the NVRAM to be reset. When
NVRAM has been reset it is necessary to carry out the Full Configuration of the
machine.
Carry out the following steps to clear the NVRAM:

1. Unlock and open the Control Panel Assembly to gain access to the Security
Housing Assembly
117. Remove the Chip Tray Drain Container and Coin Hopper to allow Security
Housing Housing As sembly Door removal (refer to the Coin Hopper Removal
Procedure)
seal from the top of the assembly. Remove the door by pulling it forward
119. Press and hold the RESET switch (Lowermost) on the front of the Main Board
consecutively with the COLLECT button on the Button Panel Assembly for five
seconds to enter the enter the Full Configuration screen (prompts appear on
the screen providing further details, i.e. how to abort the Clear NVRAM
procedure)
120. Carry out the Full Configuration of the machine (refer to the Full Configuration
procedure in this chapter) or copy the data from the EEPROM (refer to the
Data Transfer - EEPROM to NVRAM procedure in this chapter).
Data Transfer — EEPROM to NVRAM

A data transfer from the EEPROM to the NVRAM is typically required due to a NVRAM
reset being carried out. The EEPROM is essentially the backup memory of the
machine. Prompts appear on the screen during configuration directing the service
technician what action is required.
Note: The following procedure assumes that the machine has already undergone an
NVRAM Reset (Clear) procedure and is still displaying the Configuration Mode Screen.
It also assumes that the Control Panel Assembly is still open and access is still
available to the Security Housing Assembly Main Board.
With the Configuration Mode screen displayed following a NVRAM Reset (Clear) being
carried out, press and hold the SECURE switch (Uppermost) on the front of the Main
Board consecutively with the COLLECT button on the Button Panel Assembly for five
seconds to copy the data (prompts appear on the screen providing further details, i.e.
how to abort the copying of the data procedure).

Data Transfer — NVRAM to EEPROM

A data transfer from the NVRAM to the EEPROM is typically required due to a Full
Configuration being carried out. The revised configuration data must be copied to the
EEPROM for it to be available as a backup. Prompts appear on the screen during
configuration directing the service technician what action is required.
Note: The following procedure assumes that the machine has already undergone the
Full Configuration procedure and is still displaying the Configuration Mode Screen. It
also assumes that the Control Panel Assembly is still open and access is still available
to the Security Housing Assembly Main Board.
With the Configuration Mode screen displayed following a Full Configuration being
carried out, press and hold the SECURE switch (Uppermost) on the front of the Main
Board consecutively with the COLLECT button on the Button Panel Assembly for five
seconds to copy the data (prompts appear on the screen providing further details, i.e.
how to abort the copying of the data procedure)
System Error
When a System Error occurs with the machine (possibly due to a corruption of the
NVRAM or EEPROM Mismatch) the data stored in the machine can be accessed for
recording purposes. Prompts appear on the screen directing the service technician
what action is required.
Note: The following procedure assumes that the screen is displaying a “System Error”
message.
1. Insert the Audit Mode/Credit Reset key into the lock and momentarily rotate it
anticlockwise to display the Configuration Information screen (record data if
necessary)
121. Momentarily rotate the key anticlockwise a second time to toggle the Metering
Information screen (record data if necessary)
122. Reset (Clear) the NVRAM (refer to the Clear NVRAM procedure in this
chapter)

Coin Hopper
The Coin Hopper should not require removal for servicing as there is a coin loading aid
integrated into the cover of the coin storage receptacle.
Note: If the Coin Hopper is serviced while the machine is on alarms will sound and
If Coin Hopper removal is required the following procedure is to be used:
Hopper
123. Release the spring clip at the base of the Coin Hopper that secures it in
position and pull the base of the hopper towards you. Allow the top of the Coin
Elevator to rotate rearwards as the base of the hopper is brought forward so
that the Coin Elevator will clear the Control Panel Assembly. The Coin Hopper
may now be serviced.
124. When installing the Coin Hopper allow the top of the Coin Elevator to enter the
Cabinet Body As sembly aft of the Chip Tray Assembly and forward of the
Hopper Stop Bracket (underside of Monitor Shelf). Locate the Coin Hopper on
the tray and push it rearwards. The Coin Hopper connector will be mated with
the receptacle when the spring clip engages on the base of the hopper.
125. Close and lock the Control Panel Assembly.
Coin Hopper (Shown with Control Panel Assembly removed for clarity)
Hopper Stop Bracket
Coin Elevator
Coin Hopper
(shown partially removed)

Chapter 5: Maintenance and Troubleshooting — Fuse Replacement
Fuse Replacement
The Mains Filter Assembly should not require removal for fuse replacement.
WARNING: Ensure that electrical power has been removed from the machine
prior to carrying out any maintenance on the mains filter assembly. You risk
electric shock by attempting any maintenance with electrical power applied.
1. Unlock and open the Control Panel Assembly to gain access to the Mains
Filter Assembly
126. Access the fuse by rotating the retainer counter clock wise. Remove the
retainer
127. Replace the fuse in the retainer (if required)
128. Locate the retainer (with fuse) on the Mains Filter Assembly and install by
rotating the retainer clockwise
129. Restore electrical power to the machine and select the switch on the Mains
Filter Assembly to on (illuminated)
130. Verify that the machine begins to initialise and the game display appears
Mains Filter Replacement

The Mains Filter Assembly can be removed and installed by carrying out the following
procedure:
WARNING
Ensure that electrical power has been removed from the machine prior to carrying out any
maintenance on the mains filter assembly. You risk electric shock by attempting any
maintenance with electrical power applied.
Removal
1. Unlock and open the Control Panel Assembly to provide access to the Mains
Filter Assembly
132. Disconnect the electrical connectors from the front of the Mains Filter
Assembly
133. Remove the three fasteners attaching the Mains Filter Assembly cover to the
front panel and retain for re-installation. The cover may now be removed
134. Disconnect the Ground Strap and 240 V AC Mains input lead from the Mains
Filter Assembly. Retain the attaching Ground Strap attaching hardware for re-
installation
135. Remove the attaching hardware securing the Mains Filter Assembly to the
Cabinet Body Assembly and retain for re-installation. The Mains Filter
Assembly can now be removed.

Chapter 5: Maintenance and Troubleshooting — Mains Filter Replacement
Mains Filter Assembly

Fasteners
Cover Assembly Fastener (cover)
Output connectors
Fuses
Front panel
Fastener (cover)
IEC connector
(240V output)
Mains Switch
Fastener (cover)
Fastener
Installation
1. Place the Mains Filter Assembly in position and secure it to the Cabinet Body
Assembly with the attaching hardware previously removed
136. Reconnect the 240 V AC Mains input lead and Ground Strap to the Mains
Filter Assembly with the attaching hardware previously removed
137. Install the cover to the Mains Filter Assembly front panel with the attaching
hardware previously removed
138. Re-connect the electrical connectors to the Mains Filter Assembly
139. Restore electrical power to the machine and select the switch on the Mains
Filter Assembly to on (illuminated)

Chapter 5: Maintenance and Troubleshooting — 24 V DC Power Supply
24 V DC Power Supply
The 24 V DC Power Supply can be removed and installed by carrying out the following
procedure:
WARNING:
Ensure that electrical power has been removed from the 24 v dc power supply prior to
carrying out any maintenance on the assembly. You risk electric shock by attempting any
maintenance with electrical power applied to the power supply.
Removal
1. Unlock and open the Control Panel Assembly to provide access to the 24 V
DC Power Supply
142. Remove the covers from the 24 V DC Power Supply to gain access to the
terminal blocks. Retain the covers and attaching hardware for re-installation
143. Prior to disconnecting the wiring from the power supply identify all lugs for
location
144. Remove the hardware securing the lugs to the terminal blocks and retain the
hardware for re-installation
145. Remove the attaching hardware securing the 24 V DC Power Supply to the
Cabinet Body Assembly and retain for re-installation. The 24 V DC Power
Supply can now be removed
146. Remove the attaching hardware securing the 24 V DC Power Supply to its
mounting bracket and retain for re-installation
24V DC Power Supply (shown with Main Terminal Cover removed)

Fasteners
24 VDC Power Supply (Rear hidden from view)
Terminal Blocks
Main cover
(Shown removed for clarity)

Chapter 5: Maintenance and Troubleshooting — DC to DC Converter
Installation
1. Place the 24 V DC Power Supply in position on its mounting bracket and

secure it with the attaching hardware previously removed
147. Place the 24 V DC Power Supply in position and secure it to the Cabinet Body
148. Re-secure all the lugs to the terminal blocks using the attaching hardware
previously removed
149. Install the covers to the 24 V DC Power Supply with the attaching hardware
previously removed
150. Restore electrical power to the 24V DC Power Supply and select the switch on
the Mains Filter Assembly to on (illuminated)
DC to DC Converter
The DC to DC Converter can be removed and installed by carrying out the following
procedure:
Removal
WARNING:
Ensure that electrical power has been removed from the dc to dc converter prior to carrying
out any maintenance on the assembly. You risk electric shock by attempting any
maintenance with electrical power applied to the converter.

Chapter 5: Maintenance and Troubleshooting — DC to DC Converter
1. Unlock and open the Control Panel Assembly to provide access to the DC to
DC Converter
153. Disconnect the electrical connectors from the DC to DC Converter
154. Remove the attaching hardware securing the DC to DC Converter to the
Cabinet Body Assembly and retain for re-installation. The DC to DC Converter
can now be removed
DC to DC Converter
Fasteners
Connectors
Cooling fans
(underneath)
Fastener
(underneath)
Installation
1. Place the DC to DC Converter in position and secure it to the Cabinet Body

155. Re-connect the electrical connectors to the DC to DC Converter
156. Restore electrical power to the DC to DC Converter and select the switch on
the Mains Filter Assembly to on (illuminated)
158. Close and Lock the Control Panel Assembly

Chapter 5: Maintenance and Troubleshooting — Monitor Assembly
Monitor Assembly
The Monitor Assembly can be removed and installed by carrying out the following
procedure:
WARNING
Check that you have removed e lectrical power from the machine prior to carrying out
removal/installation procedures. The monitor assembly operates at very high voltages.
Exercise extreme caution when handling the monitor or personal injury may result, because
high voltages exist for some time after power has been removed.
The monitor assembly weighs about 45 kilograms. Exercise extreme care when removing or
installing the monitor assembly or personal injury may result. Occupational health and
safety regulations must be adhered to.
Removal
1. Unlock and open the Monitor Door Assembly to gain access to the Monitor
Assembly
159. Unlock and open the Control Panel Assembly to gain access to the Monitor
Assembly fasteners
160. Remove the fasteners (two bolts) from the forward outboard edges of the
Monitor Shelf underside and retain for re-installation
161. Close the Control Panel Assembly to allow Monitor Assembly removal
162. Remove the Monitor Assembly by pulling the assembly forward to disengage
the connectors
Monitor Shelf Underside (shown with Control Panel Assembly removed for clarity)
Fasteners
Hopper Stop Bracket

Chapter 5: Maintenance and Troubleshooting — Monitor Assembly
Installation
1. Locate the Monitor Assembly on the Monitor Shelf and push to the rear of the
Cabinet Body Assembly. The Monitor Assembly connectors will be mated with
the receptacles on the Monitor Shelf when the Monitor Frame Assembly
contacts the rear panel
163. Open the Control Panel Assembly to gain access to the Monitor Assembly
fasteners
164. Install the Monitor Assembly fasteners (two bolts) to the forward outboard
edges of the Monitor shelf underside previously removed
166. Ensure that with electrical power applied to the machine that the Monitor
Assembly operates. Carry out a Display Test) and Monitor Adjustment as
required
167. Close and lock the Monitor Door Assembly

Chapter 5: Maintenance and Troubleshooting — Security Housing Assembly

The Security Housing Assembly can be removed and installed by carrying out the
following procedure:
CAUTION: The Security Housing Assembly contains Electrostatic sensitive
devices. Ensure that all appropriate precautions are taken when carrying out
maintenance on the Security Housing Assembly or damage to equipment may
result.
Note: The following procedure assumes that the Security Housing Assembly is
unlocked and open (refer to the Security Housing Assembly Board Removal procedure)
and the Main Board, Interface Board and Connector Board have already been
removed.
Ventilation Fans Cable Entry (if installed)

Security Seal Lug
Security Housing
Assembly
Door Switch
Connector Access
EMI Shield Strip
Spring Loaded
Locking Plunger

Chapter 5: Maintenance and Troubleshooting — Security Housing Assembly
Removal
1. Disconnect the cooling fans on the top of the Security Housing Assembly
168. Remove the fasteners from the Main Board rear connector. Retain the
attaching hardware for re-installation
169. Unscrew the captive threaded fastener at the forward end of the Security
Housing Assembly base. The Security Housing Assembly can now be partially
removed to provide access to the Main Board rear connector harness clamp
by pulling the housing forward to disengage the rear of the assembly from the
locating lugs on the rear of the support bracket
170. Remove the fastener from the harness clamp at the rear of the Security
Housing Assembly and retain for re-installation. The Security Housing
Assembly can now be removed
Note: Ensure that the Main Board rear connector is guided through the hole in the rear
of the Security Housing Assembly or harness damage may result.
Installation
1. Locate the Security Housing Assembly on the support bracket in the Cabinet
Body Assembly and guide the Main Board rear connector harness through the
hole in the rear of the Security Housing Assembly.
171. Re-attach the Main Board rear connector harness clamp to the rear of the
Security Housing Assembly with the attaching hardware previously removed
172. Locate the Security Housing Assembly ensuring that the lugs on the rear of
the housing assembly locate on the rear of the support bracket, then fasten
the captive screw on the Security Housing Assembly base into the support
bracket
173. Reconnect the cooling fans on the top of the Security Housing Assembly

Chapter 5: Maintenance and Troubleshooting — Security Housing Assembly Boards
Security Housing Assembly Boards

The printed circuit boards contained in the Security Housing Assembly can be removed
and installed by carrying out the following procedure:
WARNING
Ensure that electrical power has been removed from machine prior to carrying out any
maintenance on the assembly. Personnel risk electric shock by attempting any
maintenance with electrical power applied to the machine.
CAUTION: The Security Housing Assembly contains Electrostatic sensitive

devices. Ensure that all appropriate precautions are taken when carrying out
maintenance on the Security Housing Assembly or damage to equipment may
result. Store removed/ replacement boards in/on an appropriate conductive
medium.
Security Housing Assembly Boards (shown with Boards partially removed)
Ventilation Fans Cable Entry (if installed)

Security Seal Lug
Security Housing
Assembly
Door Switch
Connector Access
EMI Shield Strip
Spring Loaded
Locking Plunger

Main Board
Removal
1. Unlock and open the Control Panel Assembly to provide access to the
174. Remove the Chip Tray Drain Container and the Coin Hopper Assembly to
allow Security Housing Assembly Door removal (refer to the Coin Hopper
Removal procedure)
seal form the top of the assembly. Remove the door by pulling it forward
176. Disconnect the connector from the Main Board (to the Interface Board).
Disconnect top connector (wafer) and bottom connector (minifit).
177. The Main Board can be removed by pulling it forward along the guide rails
Installation
1. Locate the Main Board on the guide rails in the Security Housing Assembly
and push it rearwards until it contacts the rear of the housing
178. Connect the connector to the Main Board (To the Interface Board). Connect
wafer connector and minifit connector.
179. Re-install, lock and re-seal the Security Housing Assembly Door Assembly
181. Ensure that with electrical power applied to the machine that the machine
initiates and displays the game display
Interface Board
Removal
Removal procedure)
185. Disconnect the connectors from the Interface Board (Communications Board
(where applicable) and Main Board)
186. Disengage the Interface Board from the Backplane Board by extracting the
spring loaded plunger and pulling the board forward along the guide rails

Installation
1. Locate the Interface Board on the guide rails in the Security Housing
Assembly, extract and retain the spring loaded plunger and push the Interface
Board rearwards. The Interface Board is mated with the Backplane Board when
the spring loaded plunger seats in the locating hole in the Security Housing
Assembly base. (Check that the uppermost part of assy is seated correctly in
the backplane).
187. Connect the connectors to the Interface Board (Communications Board and
Main Board)
188. Re-install, lock and re-seal the Security Housing Door Assembly
Connector Board
Removal
Removal procedure)
193. Unlock the Security Housing As sembly, break and remove the security tag
194. Disconnect the connectors from the Connector Board (including the
connectors to the Interface Board and Main Board)
195. Disengage the Connector Board from the Backplane Board by extracting the
spring loaded plunger and pulling the board forward along the guide rails

Installation
1. Locate the Connector Board on the guide rails in the Security Housing
Assembly, extract and retain the spring loaded plunger and push the Connector
Board rearwards. The Connector Board is mated with the Backplane Board
when the spring loaded plunger seats in the locating hole in the Security
Housing Assembly base. (Check uppermost connector is seated correctly in
the backplane).
196. Connect the connectors to the Interface Board (Communications Board and
Main Board)
197. Re-install, lock and re-seal the Security Housing Assembly
Backplane Board
Removal
Note: The following procedure assumes that the Security Housing Assembly is
unlocked and open and that the Main Board, Interface Board and Connector Board
have been removed from the Security Housing Assembly.
Remove the fasteners securing the Backplane Board at the rear of the Security
Housing Assembly and retain the hardware for re-installation. The Backplane Board
can now be removed
Installation
Locate the Backplane Board at the rear of the Security Housing Assembly and install
the fasteners previously removed.

Chapter 5: Maintenance and Troubleshooting — Speakers
Speakers
The individual speakers can be removed and installed by carrying out the following
procedure:
Removal
1. Unlock and open the Monitor Door Assembly to gain access to the Monitor
Assembly
201. Remove the Monitor Assembly (refer to the Monitor Assembly
202. Disconnect the speaker to be removed
203. Remove the hardware attaching the speaker to the Cabinet Body Assembly
and retain for re-installation. Remove the speaker
Speakers (left side shown – with monitor removed)
Fasteners
Speaker
Connector
(hidden from
view)
Installation
1. Locate the speaker on the studs in the Cabinet Body Assembly and install the
attaching hardware previously removed
204. Re-connect the speaker
205. Re-install the Monitor Assembly (refer to the Monitor Assembly
206. Close and lock the Monitor Door Assembly

Chapter 5: Maintenance and Troubleshooting — Control Panel Sub-Assemblies
Control Panel Sub-Assemblies

The following instructions provide the service technician with instructions relating to the
removal and installation of sub-assemblies located within the Control Panel Assembly.

The following procedure details how to open the Control Panel Assembly.
Note: If the Control Panel Assembly is unlocked and opened while electrical power is
applied to the machine alarms will sound and messages will be generated on the
screen.
1. Insert the appropriate key into the lock at the bottom of Control Panel
Assembly and rotate clockwise
207. Insert a finger (or thumb) into the release mechanism to the left of the lock
assembly and push to the right to release the Control Panel Assembly
208. Allow the Control Panel Assembly to rotate to the full open position by the gas
support strut. Assist if required
209. Closing and locking the Control Panel Assembly is the reverse of the opening
procedure.

Unlocking and Opening the Control Panel Assembly

The Button Panel Assembly can be removed and installed by carrying out the following
procedure:
Note: If the Button Panel Assembly is disconnected and removed while the machine is
on alarms will sound and messages will be generated.
Removal
1. Unlock and open the Control Panel Assembly to gain access to the Button
Panel Assembly
210. Disconnect the button panel connectors (two) at the underside of the Button
Panel Assembly
211. Remove the fasteners from the forward edge of the underside of the Chip Tray
and retain for re-installation
212. Close the Control Panel Assembly (if required) to allow the Chip Tray Bezel
and Button Panel Assembly to be removed
213. Raise the forward edge of the Chip Tray Bezel then raise the aft edge of the
Button Panel Assembly (to clear the forward edge of the panel from the lip on
the Control Panel Assembly) and remove the assembly
Button Panel Assembly (shown with Button Harness removed for clarity)

Button panel
assembly
Coin validator
Fasteners
Chip tray
Note: view is of the underside of the open Control Panel Assembly (looking upwards).
Installation
1. Raise the forward edge of the Chip Tray Bezel and locate the Button Panel
Assembly in the Control Panel Assembly, allow the forward edge of the
assembly to locate in the lip on the Control Panel Assembly. With the Button
Panel Assembly in position lower the forward edge of the Chip Tray Bezel
214. Open the Control Panel Assembly to gain access to the underside of the
215. Install the fasteners to the forward edge of the underside of the Chip Tray
previously removed
216. Re-connect the Button Panel Assemby connectors (two) at the underside of
the Button Panel Assembly hinge
218. Verify that the Button Lamp operates by either carrying out a Lamp Test or by
operating the machine
Coin Diverter
The Coin Diverter can be removed and installed by carrying out the following
procedure:
Note: If the Coin Diverter is disconnected and removed while the machine is on
alarms will sound and messages will be generated.

Removal
Diverter
219. Remove the Coin Validator from the Coin Diverter support assembly (refer to
the Coin Diverter Removal/Installation procedure)
220. Disconnect the Coin Diverter (Do not disconnect the Coin Diverter by pulling
on the harness. It is recommended that long nose pliers (or similar) are used
to disconnect the Coin Diverter by the connector to prevent harness damage)
221. Remove the Coin Chute beneath the Coin Diverter to gain access to the Coin
Diverter fasteners. Retain the fasteners for re-installation
222. Remove the fasteners attaching the Coin Diverter to the Control Panel
Assembly and retain for re-installation. The Coin Diverter can now be removed
Coin Diverter
Connector
Retaining clips
Coin validator
Coin diverter
Installation
1. Locate the Coin Diverter on the Control Panel Assembly and install the
fasteners previously removed
223. Locate the Coin Chute beneath the Coin Diverter on the Control Panel
Assembly and install the fasteners previously removed
224. Re-connect the Coin Diverter
225. Re-Install the Coin Validator to the Coin Diverter support assembly (refer to
the Coin Diverter Removal/Installation procedures)

Coin Validator
The Coin Validator can be removed and installed by carrying out the following
procedure:
Note: If the Coin Validator is disconnected and removed while the machine is on
alarms will sound and messages will be generated.
Removal
Validator
227. Disconnect the Coin Validator (Do not disconnect the Coin Validator by pulling
on the harness. It is recommended that long nose pliers (or similar) are used
to disconnect the Coin Validator by the connector to prevent harness damage)
228. Remove the Coin Validator by pulling the Coin Validator away from the
retention clips
Coin Validator
Connector
Retaining clips
Coin validator
Coin diverter

Installation
Note: The Coin Validator automatically carries out a diagnostic test on power up or
reconnection. The diagnostic test also resets the inductive coils to compensate for the
local environment/ support structure. If the Coin Validator is installed with power
applied to the machine ensure that the validator is installed on its bracket prior to
reconnecting the harness.
1. Locate the Coin Validator on the retention clips, and applying light pressure
ensure that all (four) clips engage the lugs on the Coin Validator
229. Re-connect the Coin Validator
Player Tracking Module (If Installed)

The Player Tracking Module can be removed and installed by carrying out the following
procedure:
Removal
1. Unlock and open the Control Panel Assembly

231. Disconnect the Player Tracking Module
232. Remove the fasteners (two) attaching the Player Tracking Module to the
Control Panel Assembly and retain for re-installation
Note: view is of the rear of the Control Panel Assembly (depicted vertical for clarity)
Installation
1. Locate the Player Tracking Module on the Control Panel Assembly and install
the fasteners previously removed
233. Re-connect the Player Tracking Module

Chapter 5: Maintenance and Troubleshooting — Display Messages
Display Messages
The following messages (listed in alphabetical order) provide the operator or service
technician with a list of messages which may be displayed relating to the condition of
the machine. Possible causes for the error messages are also listed as well as the
remedy for the appropriate cause.
Some display messages will appear at the bottom of the Audit Mode screens (as
applicable)
Display Messages

Chapter 5: Maintenance and Troubleshooting — Display Messages
Message Possible Cause

Bill Problems
Bill Validator Disconnect Bill Validator is disconnected or Bill Validator Defect
Bill Validator Error A failure has been detected in the Bill Validator. Replace or deactivate
the Bill Validator. Reset the machine
Bill Validator Excessive Reject An invalid/damaged bill has been entered 10 consecutive times or the
optical sensors within the Bill Validator are dirty/damaged. Reset the
machine
Bill Validator Jam A bill is jammed in the Bill Validator. Refer to Bill Validator Assembly in
Chapter 5). Or the Bill Validator has incorrectly identified a bill jam
Bill Cheated Bill has been detected moving in reverse in the Bill Validator. Reset the
machine
Stacker Full The Bill Stacker is full or the pusher plate is jammed.
Stacker Removed The Bill Stacker has been removed or not correctly mated in the Bill
Validator
Coin Problems
Coin Device Disconnect Coin Validator/Coin Diverter disconnected
Coin Jam Coin(s) jammed at the sensor (in the Coin Validator).
Coin Yo-Yo The Coin Validator has detected a coin passing in the opposite
direction or the Coin Validator is damaged. Reset the machine
Diverter Error Coin Diverter not in commanded position
Hopper Problems
Hopper Disconnect The Coin Hopper is not installed or connector not correctly mated
Hopper Empty The Coin Hopper is out of coins (long timeout mode).
Hopper Extra Coin Excess coins were dispensed by the Coin Hopper. Reset the machine
Hopper Jam Coins Jammed across the Coin Hopper sensor.
Door Problems
Bill Door Open The Bill Validator Door is open, the Bill Validator Door switch is out of
adjustment, or the Bill Validator Door switch or wiring is damaged
Cash Door Open The Cashbox is open. Close and lock the Cashbox, the Cashbox
switch is out of adjustment, or the Cashbox switch or wiring is
damaged. Reset the machine
Door Mismatch Main door switches in incorrect state, or door switches or wiring
damaged.
Door Mismatch Cleared A door mismatch event has been cleared. Reset the machine.
Main Door Open Main door switches in incorrect state, or door switches or wiring
damaged.
Meter Cage Door Open The Electromechanical meter (Hard Meter) security cover has been
removed
Monitor Door Open The Monitor Door Assembly is open
PWR Off Processor Door Access The Security Housing Assembly (Logic Cage) door has been opened
during the previous power off state. Automatically resets at first game
played
Stacker Door Open The Bill Stacker door is not in the locked position, the Bill Stacker door
switch is out of adjustment, or the Bill Stacker door switch is damaged
Machine Problems
Battery Low (Battery 1, 2 or 3) Low battery voltage on the backup battery. Reset the machine

Chapter 5: Maintenance and Troubleshooting — Troubleshooting
Message Possible Cause

EPROM Error EPROM corrupted or mismatched
E2PROM Error EEPROM (or E2PROM) write failure.
In Audit menu (with the 'Audit' key) go to the Machine Configuration
page.
Select the 'Save' option to save the current configuration (no setting
changes required)
If the configuration data is written to EEPROM successfully (saved),
the 'E2PROM Error Cleared' event will be generated.
After this event, the lockup condition can be cleared with the 'Reset'
key.
If the configuration data fails to be written to EEPROM or the 'E2PROM
Error Cleared' event is not generated, then:
1 Open the EGM main door.
2 Switch the EGM Off.
3 Replace the EEPROM on the Auxiliary Processor Board (APB).
4 Switch the EGM On.
5 Close the EGM main door.
6 When the EGM is running, if a fault condition is shown on the
screen, then reset the fault with the 'Reset' key.
7 If the fault persists, repeat steps 1 - 6, except, in step 3, replace
the APB with a known working APB.
Flash CRC Error Flash CRC corrupted
Hard Meter Disconnect The Hard Meters have been disconnected or are faulty.
NVRAM failure NVRAM has been corrupted or cleared
Self Audit Error Self Audit Check failed. Reset the machine
System Error NVRAM or EPROM is corrupted or there is a Game mismatch
Troubleshooting
The following table lists conditions that may be encountered in operating the machine.
Conditions that may be remedied by actioning on-screen prompts are not included.
Refer to the Display messages table for Coin Validator/Coin Diverter and Coin Hopper
Display messages
If the machine fault remains after carrying out the suggested remedy, replacement of
the circuit board assemblies within the Security Housing Assembly should be
considered.

Symptoms and Causes
Symptom Possible Cause

Button does not operate Button switch faulty
Button assembly jammed
Improper connection to the Connector
Board
Short circuited switch/wiring
Button Lamp(s) not illuminating Button lamp blown (for single lights)
Connector on button disconnected
Improper connection to the Connector
Board (for all lights)
Open circuited wiring
Coin in Yo-Yo event. Refer to the Display Coin Validator solenoid faulty
messages table for Coin Validator Display Reset the fault with the 'Reset' key
messages Insert a coin in the coin validator
If the EGM still declares a Coin In Yo-Yo
replace the coin validator with a new
working coin validator
When the EGM is running, if a fault
condition remains on the screen, reset the
fault with the 'Reset' key
Coins jammed in the coin entry Coin Diverter jammed/not in correct
position
Coins not credited to machine and not routed to the Coins jammed in the reject chute See
coin return. Refer to the Display messages table also “Coins jammed in the coin entry”
for Coin Validator/Coin Diverter Display messages
Hopper does not dispense coins/dispenses coins Hopper faulty
slowly. Refer to the Display messages table for Jam in elevator or hopper
Coin Hopper Display messages Hopper motor or coin disc binding
Hopper Empty and coins routed to the Cashbox. Hopper Full probe shorted to ground
Refer to the Display messages table for Coin Coin Diverter jammed
Validator/Coin Diverter and Coin Hopper Display Coin Diverter solenoid faulty
messages
Machine does not operate Mains power lead not plugged in/not
turned on
Power switch on Mains Filter Assembly
not turned on
Fuses on Mains Filter Assembly blown
Mains Filter Assembly, 24 V DC Power
Supply, or DC to DC Converter faulty
Machine continually rejecting coins (no credit Check config page to ensure coin device
given) is activated.
Coin Validator sensors damaged
Coin path jammed
Coin Validator faulty.
Machine will not accept bank notes. Refer to the Video level adjustment required.
Display messages table for Coin Validator/Coin Bill Validator optical sensors
Diverter Display messages contaminated/damaged
Refer to the Display messages table for Bill Bill Validator jammed
Validator Display messages. Refer to the Bill
Validator Bezel Error Display list for possible faults

Symptom Possible Cause

No display on Monitor Monitor settings too dark
Faulty monitor switching circuit in Mains
Filter Assembly
Faulty custom PCB
Faulty Monitor Assembly
Faulty main board
No Sound from the machine/No sound from one Speaker(s) faulty
side of the machine Sound corrupted
Audio Power Amplifier faulty*
Improper connection to the Audio Power
Amplifier. Improper connection at the
Connector Board
Rejected coins not routed to the Coin Return Coins jammed in the Coin Return Chute

Chapter 5: Maintenance and Troubleshooting — Bill Validator Bezel Error Display
Bill Validator Bezel Error Display

The following list provides the possible causes of errors associated with the Bill
Validator.
Note: The rows of LEDs on the illuminated bezel are numbered one through 4. Row
one is the row nearest to the front of the machine, with row four being the furthest.
Refer to the Troubleshooting message list for possible remedies for the indicated faults.
Bill Validator Bezel Error Display
LED Row Illuminated Possible Cause

No.1 - Hardware Fault Bill Validator Upper Guide not in position
Bill Validator not securely connected
Bill Validator not securely connected to the Bill Stacker
No.2 - Bill Stacker Full Bill Stacker is full
Faulty Bill Stacker
No.3 - Jam in the Stacker Bill jammed in the stacker
No.4 - Jam in the Bill Channel Bill jammed in the upper guide
Optical sensors contaminated

Chapter 5: Maintenance and Troubleshooting — Spare Parts List
Spare Parts List

The following nickel-metal-hydride (NiMH) rechargeable batteries are used in the
machine. Replace ONLY with the correct AGT part number below.
REF LOCATION VOLTS AGT PART NUMBER

BT1 Main board 3.6 B-N3V6-CP300H-08
BT2 Main board 3.6 B-N3V6-CP300H-08
BT3 Auxiliary processor board 4.8 B-N4V8-CP300H-0L
WARNING
There is a risk of explosion if the battery is replaced by an incorrect type.
Do not incinerate or puncture cells

Batteries should not be opened or disassembled. Exposure to the ingredients within or
products formed by combustion could be harmful.
Dispose of batteries according to all federal, state and local regulations.
Where applicable “Licensed Personnel Only” are allowed access.

Ambassador Spare Parts
Part Description Part No.

Audio power board 200002
Audio Speaker Harness 210025
Audio/Video Backplane Harness 210009
Audio/Video to Main Board Internal Harness 210015
Aux Proc Board to Connector Board Power Harness 210036
BACC Stacker Security 2.8mm Harness 210021
BACC Stacker Security 4.8mm Harness 210063
Backplane to Door Lamps/Coin Validator Harness 210031
Battery, Auxiliary processor board, BT 3 B-N4V8-CP300H-0L
Battery, Main Board, BT 1 B-N3V6-CP300H-08
Battery, Main Board, BT 2 B-N3V6-CP300H-08
Bill Validator entry door 010064
Bill Validator G2 Harness 210005
Bill Validator G3 Harness 210070
Cabinet Ground Strap Harness 210035
Cashbox Extension Harness 210013
Cashbox Switch Bypass Plug Harness 210067
Coin chute-chip tray assembly 010070
Condor coin validator AUS 01215-01
Condor Coin Validator Harness 210014
Condor coin validator NZ 01215-02
Connector board 010658
Counters board + meters 200040
Db30 switch S-CMGP-2325DB-30
DC/DC Supply Power Input Harness 210060
Dc-dc converter board 010659
Diverter housing complete 010216
Door Lamps Button Harness 210030
Door led transmitter D-TRIF-LD2710-00
Door locking bar assembly 010232
Door optics board 200142
Electro mech counter H-MASP-7D0000-24
End cheek bl l/h 010045-BL
End cheek bl r/h 010046-BL
End cheek ch l/h 010045-CH
End cheek ch r/h 010046-CH
End cheek tg l/h 010045-TG
End cheek tg r/h 010046-TG
Extension NSW GMIC Power Harness 210052
Fan 60mm 010496


Fan 80mm 010497
Filter Box Assembly Harness 210056
G3bna 010239-02
Hopper assembled AUS 010411-01
Hopper assembled NZ 010411-02
Hopper Harness 210008
Hopper Internal Harness 210007
Hopper mount assy 010493-01
Interface board 010657
Interface to Main Board Harness 210054
Lab comms board 200100
LAB Comms Loop-back Plug Harness 210055
Lamp Extension Harness 24V 210038
Lamp Harness 24V 210037
Light Tower Extension Harness 210057
Logic Area Fans Harness 24V 210020
Logic Area Power In Harness 210033
Logic Door Security Harness 210024
Machine Main Power Harness 210034
Main board - service part 010656
Main Door Security Harness 210006
Mains filter board 200131
Meters Communications Jumper Harness 210073
Meters Harness 210011
Meters Security Switch Jumper Harness 210072
Monitor assy complete 010241
Monitor Security Switch Harness 210012
Bill Validator 010239-01
Bill Validator stacker 010240-01
NSW Communications Harness 210050
Overflow tin 010334
Plastic tube M1007
Play button 010495
Power Backplane-Monitor Harness 210001
Power in Main Board Harness 210023
Power Monitor Internal Harness 210003
Power Supply 24v DC 010660
Power Supply Input Power Harness 24V DC 210049
Printer Data Harness 210062
Printer Power Harness 210061
QL-Condor Converter Harness 210017


Reset Key Extension Harness 210018
Reset Key Switch Harness 210019
Retainer- Bill Validator door 010144
S7/QL Coin Validator Harness 210016
Seals 010679
Speaker 7 ohm 15w 010440
Tray chip assembly 010055
VGA Video Monitor Internal Harness 210010


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Ambassador Series

MGM Grand Casino

For more information contact:

10 Holker Street, Newington

Sydney, NSW 2127 Australia

Ph +61 (0)2 9739 8000

Fax: +61 (0)2 9737 9483

Handbook Revision Record........................................................................................................ iv

Ambassador Series MGM Grand Casino Handbook 985 014 rev A 01

Ambassador Series MGM Grand Casino Handbook 985 014 rev A 01

Handbook Revision Record

Ambassador Series MGM Grand Casino Handbook 985 014 rev A 01

Handbook Bulletin Record

Bulletin Status is defined as follows:

Ambassador Series MGM Grand Casino Handbook 985 014 rev A 01

Bulletin Number Subject Date Status

Ambassador Series MGM Grand Casino Handbook 985 014 rev A 01

Ambassador Series MGM Grand Casino Handbook 985 014

Main Assembly and Components

Maintenance and Troubleshooting

Ambassador Series MGM Grand Casino Handbook 985 014

Cabinet Body Assembly

• Mains Filter Assembly,

Ambassador Series MGM Grand Casino Handbook 985 014

Cabinet Front Panel Assembly

• Monitor Frame Assembly,

Control Panel Assembly

• Coin Chute Assembly,

• Player Tracking Module,

Cabinet Body Assembly

Ambassador Series MGM Grand Casino Handbook 985 014

Machine External Components

Monitor Assembly Speakers (one each side)

Player Tracking Module (if installed) Monitor Door Lock

Bill Validator Door Lock

Control Panel Main Door

Cashbox Main Door Lock

Cabinet Front Panel Assembly

Ambassador Series MGM Grand Casino Handbook 985 014

Monitor Door Assembly

Monitor Control Panel

Ambassador Series MGM Grand Casino Handbook 985 014

Control Panel Assembly

Player Tracking Module

Optical Switch Chip Tray drain tube

Control Panel Assembly Lock

Ambassador Series MGM Grand Casino Handbook 985 014

Coin Chute Assembly

Bill Validator Door Release

Hopper Stop Bracket

Cashbox container Microswitch

Coin Validator / Diverter

Chip Tray Assembly

Ambassador Series MGM Grand Casino Handbook 985 014

Bill Validator Door Assembly

Bill Validator Assembly

Ambassador Series MGM Grand Casino Handbook 985 014

Button Panel Assembly

Cashbox Chute Assembly

Player Tracking Module (If Installed)

Meter Blanking Panel (If Installed)

Security Housing Assembly

Ambassador Series MGM Grand Casino Handbook 985 014