Mintzberg’s 10 Managerial Roles

Category Role Activity Examples

Informational Monitor Seek and acquire work- Scan/read trade press, periodicals,
related information reports; attend seminars and
training; maintain personal contacts

Disseminator Communicate/ Send memos and reports; inform staffers

disseminate information and subordinates of decisions
to others within the
organization

Spokesperson Communicate/transmit Pass on memos, reports and informational

information to outsiders materials; participate in
conferences/meetings and report progress

Interpersonal Figurehead Perform social and legal Greet visitors, sign legal documents,
duties, act as symbolic attend ribbon cutting ceremonies,
leader host receptions, etc.

Leader Direct and motivate Includes almost all interactions with

subordinates, select and subordinates
train employees

Liaison Establish and maintain Business correspondence, participation in

contacts within and meetings with representatives
outside the organization of other divisions or organizations.

Decisional Entrepreneur Identify new ideas and Implement innovations; Plan for the future
initiate improvement
projects

Disturbance Deals with disputes or Settle conflicts between subordinates;

Handler problems and takes Choose strategic alternatives;
corrective action Overcome crisis situations

Resource Decide where to apply Draft and approve of plans, schedules,

Allocator resources budgets; Set priorities

Negotiator Defends business Participates in and directs negotiations

interests within team, department, and organization