SERVICE INFORMATION LETTER
Engines, Systems & Services – Phoenix, Arizona
APPLICABLE: X MAINTENANCE X FLIGHT
& ENGINEERING
Applicable To: 36-100, 36-150, and RE220
Series APUs
Subject: SPOTLIGHT™
TROUBLESHOOTING SYSTEM
Honeywell, in partnership with Casebank
Technologies, has developed a line maintenance
troubleshooting and diagnostics tool specifically
for operators and service centers. “SpotLight™”
is a diagnostic decision support tool that utilizes
field service reports, maintenance manuals, and
past troubleshooting experience. This service is
part of Honeywell’s continuous effort to reduce
maintenance and repair turn times, reduce cost
of ownership, and provide expert system
applications to field personnel.
SpotLight Introduction
Welcome to SpotLight!
SpotLight provides technicians
direct 24-hour access to a
central database of past
experiences with problem
descriptions and their solutions.
Each solution is expertly written
and verified to have the best information to
describe the event, explain the problem and refer
to an approved repair instruction. SpotLight will
help you diagnose and repair your equipment
using the experience of your peers worldwide.
As a continuously updated database of
knowledge SpotLight is an important
complement to the technical service resources
already available to you.
As a result of the development of SpotLight,
Honeywell has made a significant effort to
improve the depth and quality of diagnostic
information available to its operators and service
centers. Honeywell Field Service Engineers
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Revision 1, Feb 19/04
Copyright 2003, 2004 Honeywell International Inc. All rights reserved.
FOR ALL AIRFRAME MANUFACTURERS USING
GENERAL AVIATION, GENERAL PRODUCTS
OPERATIONS AND/OR AUXILIARY POWER UNITS, OWNER/
OPERATORS, DISTRIBUTORS, SALES AND
SERVICE ORGANIZATIONS, AND FIELD
SERVICE REPRESENTATIVES.
have experienced numerous situations where
SpotLight quickly recalled past events that led to
a positive repair decision in minutes that might
otherwise have involved multiple troubleshooting
hours as well as unnecessary parts
replacements. As of this publication date, on the
36-100/36-150 APU product line over 147
authorized Service Center technicians and 84
Operator users have accessed SpotLight.
SpotLight’s accuracy in identifying the correct
root cause and repair action is currently 77%
with a maturity path of 80+%. Similar results are
anticipated on other product lines.
It is important to effectively utilize the information
SpotLight provides by making it part of a
recognized diagnostic/repair process for the
technical staff within your organization. Those
organizations that take advantage of using
SpotLight whenever unplanned and potentially
complex faults occur, should experience
significant improvements in their time to repair
and benefit from having follow up access to
these diagnostic sessions that are archived for
future use.
Spotlight is available in two formats; SpotLight
Internet only available through the e-Engine
website at www.e-engine.honeywell.com, or
ordered separately as SpotLight Remote, a
stand-alone database for laptop computers that
does not require an Internet connection to run a
troubleshooting session.
SIL NO. APU-83
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 SERVICE INFORMATION LETTER
Engines, Systems & Services – Phoenix, Arizona

How to Access SpotLight

Accessing e-Engine from the main menu is 2. You have a choice of starting SpotLight
illustrated below. A registered login ID and directly or accessing one of the help
password is required to use this feature. You resources. Please take a few minutes to
may obtain a login ID through the “Register” work through the On-line Tutorial or other
option on the e-Engine main menu. user guides to become even more familiar
with how SpotLight can work for you as
Registration shown
below.

Once login ID is established proceed to step one.

1. From the main menu in e-Engine, select

SpotLight.
1

2
3. If you have already completed the On-line
Tutorial, choose Start SpotLight and then click
the image to transfer to the SpotLight site.

4. Select the equipment you are

troubleshooting from the list displayed.

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 SERVICE INFORMATION LETTER
Engines, Systems & Services – Phoenix, Arizona

How to Access SpotLight (Cont)

Successful use of SpotLight requires you follow 3. Select an initial symptom category
only a few basic steps. With a little practice, you (Operational Anomalies, for example).
will be using SpotLight as easily as dialing a
phone! There is even a practice link right on the
Welcome screen.
1 3

4. Once the category is expanded, select a

value from the drop down boxes beside a
complaint.

5. When you are done identifying the

complaint, click the Continue link.

1. From the Welcome screen, select the link 6. SpotLight retrieves the solutions that
for NEW PROBLEM. potentially match your problem and
presents a set of questions to help
2. Identify the Aircraft Model and Engine determine the closest match. Answer one
Model you are troubleshooting. Don’t forget or more of the questions (doesn’t have to be
to provide the engine S/N and other fields in order) and click
Continue
to find out
marked with an asterisk (*). Other how your answers match the solutions
information fields are helpful, but optional. listed.
Click Continue
when ready.

2
6

8
7

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 SERVICE INFORMATION LETTER
Engines, Systems & Services – Phoenix, Arizona

How to Access SpotLight (Cont)

7. When you see an interesting solution title, 9. You can also refer the Problem to a
click the title link to view more information. colleague or close it once the aircraft is
Details include interesting information like a returned to service. If your problem
description of the problem that originally should be exported to CHAMPS as part
occurred, an explanation, repair references, of a Honeywell claim, check the box
and even lessons learned. indicated. This feature is available for
Authorized Service Centers only.

9
CHAMPS
Export
Feature

8. When done viewing the solution details,
click Back to return to the “Suggested
Questions” screen. If you are done using
SpotLight because you have found a match
or because you need to do more
troubleshooting on the aircraft in order to
answer more SpotLight questions, click the
Finished link.
10. Please complete all required fields and
provide part number information in the
Corrective Action section if available. This
information is especially important when
components are returned for repair to
reduce repair cycle time.

You may edit the title provided and then

select one of the options. To continue
working later, click This Problem is closed;
10
and SpotLight provided a matching. To
continue working later, click This problem is
open and under investigation.

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 SERVICE INFORMATION LETTER
Engines, Systems & Services – Phoenix, Arizona

How to Access SpotLight (Cont) Operator Pricing

11. Once you have completed updating the SpotLight Internet is provided as a no charge
status of your session, click next and the service to Operator’s with engines or APUs, that
Champs Export Page shown below will be are either in–warranty or covered under an
displayed. Please note that the correct existing MSP/CSP contract. SpotLight Remote
serial number is required to complete the is available directly from CaseBank, at a charge
export. This feature is available for of $750.00 per year per system.
Authorized Service Center’s only.
Operators with engines or APUs that are out of
warranty and not covered under an existing
11 MSP/CSP contract can purchase SpotLight
Internet for $5.00 per aircraft flight hour
calculated annually in advance. SpotLight
Remote is available directly from CaseBank for
$7.50 per flight hour calculated annually in
advance.

Getting Assistance
For SpotLight Remote information please
contact CaseBank’s representative Darius Knight
Service Center Pricing at 905–792–0618, or dknight@casebank.com for
further information.
Honeywell authorized Service Center pricing for
SpotLight Internet is $850.00 per location, Honeywell Global Customer Support Network:
regardless of the number of databases accessed North America: 1–800–601–3099
on users enrolled. SpotLight Remote is available International: 602–365–3099
directly from Casebank, at an additional charge eMail: honeywellcog@honeywell.com
of $750.00 per year per system.
Please contact Honeywell or Casebank for Non– For TECHNICAL HELP with using SpotLight,
Authorized Service Center pricing. please contact the SpotLight Helpdesk.
Helpdesk staff is on-call 24 hours a day, seven
days a week at +1(416) 896-2113. You may
also e-mail the Helpdesk at
helpdesk@casebank.com, or contact your
Honeywell Field Service Engineer.

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 SERVICE INFORMATION LETTER
Engines, Systems & Services – Phoenix, Arizona

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