UNIT II

FORMAL AND INFORMAL LETTERS

Complete the following names with the symbol they represent: @ / - _ .

1.- dot
2.- at
3.- forward slash
4.- underscore
5.-. dash/hyphen

Identify the grammatical rules of punctuation marks: capital letter, period, comas,
exclamation points, interrogation marks and apostrophes.

Capitalization Rules. We capitalize:

 The first letter of a sentence.

 The most important words in titles of books and articles.
 The pronoun “I”
 God and deities
 Days of the week, months of the year, and holidays
 Countries, nationalities, and specific languages
 Proper names
 Capitalize the person's title when it follows the name
 Initials, and acronyms
In the following text capitalize the letters according to the rules mentioned above:

hello jamie:

i hope you are doing just fine. i dropped by to see you today but i
couldn’t reach you out.

the reason i was looking for you is that we are having a dinner party at
my place on friday at 7:00 pm. i hope you can make it. some friends from
canada are coming too and i would like to introduce you to them. also,
mr. clarkson, the one who works at the fbi, is going to be there too.

have a great day.

love,

bonnie.

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Periods and commas.

Periods are used at the end of a sentence. Notice in English sentences are shorter than in Spanish.
Once the idea is complete, it is marked with a period.

We use commas

 when using words and word groups with a series of three or more.
 In dates, to separate the month from the year, and after the year if the text continues going on.
Nevertheless, if the date is not complete, the comma is omitted.
 When the sentence flow needs to be interrupted.
 When a part of a sentence is nonessential and could be omitted.
 Before a tag question.
 Between words such as: however, therefore, etc.

Exclamation point. It is used to show surprise or to emphasize what it is said.

Question mark. It is used to show a sentence is a question. It is not used in reported questions.

Apostrophes. Apostrophes are used:

In contractions.

THi o show possession.

INFORMAL LETTERS

1. Telling news 2. Invitations 3. Accepting an invitation 4. Refusing an invitation

TELLING NEWS

Hi brother,

How are you? I want to tell you some great news! My

husband and I are leaving Chicago!

Last week, my husband´s boss told him he had a job

opportunity for him in Colorado. It is a much better position
since he is going to earn more and work less hours. It makes
us feel very happy because we will be able to live more
comfortably and also we will be closer to you.

We will be leaving on September 15th, so we want to look for

a beautiful big house near downtown. Since you live there, I
was wondering if you know which city areas would be more
suitable for us.

I hope to hearing from you soon.

Love,
INVITATION LETTER
2
Hi Jack,

Not sure if you Heard but I´m having a Hallowing party very soon, so
 ACCEPTING AN INVITATION
Hi Tere
Thanks for the invitation. Your party
sounds really interesting and. I’d love
to go. I think I went once to Tom´s
house but anyway, could you send me
the exact address with a map?
Let me know if there is something I
could do to help you organize your
party. Also, I was wondering if I could
take a friend with me.
Hope to see you soon,
Jack
FORMAL LETTERS
1. Complaint letters 2. Applying for a job
REFUSING AN INVITATION
Hi Tere
Thanks for the invitation. Your party
sounds really exciting, but
unfortunately I won´t be able to go.
That week I will be leaving town to
take a guitar course in Toronto and I
will stay two months there.
I know you´re always organizing
parties, so I will be happy to go in
any future occasions if you want to
invite me. Send my regards to your
friends.
Have lots of fun,
Jack
3. Asking for information
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 COMPLAINT LETTER
Fortune Goods
317 Orchard Road
Singapore
11 July 2016

Attn: Mr David Choi

Sales Manager
Everlong Batteries
171 Choi Hung Road
Hung Hom
Hong Kong

Dear Mr Choi

Re. Order No. 768197

I am writing to inform you that the goods we ordered from your company have
not been supplied correctly.

On 4 July 2016 we placed an order with your firm for 12,000 ultra super long-
life batteries. The consignment arrived yesterday but contained only 1,200
batteries.

This error put our firm in a difficult position, as we had to make some
emergency purchases to fulfil our commitments to all our customers. This
caused us considerable inconvenience.

I am writing to ask you to please make up the shortfall immediately and to

ensure that such errors do not happen again. Otherwise, we may have to look
elsewhere for our supplies.

I look forward to hearing from you by return.

Yours sincerely

J. Wong

J. Wong
Purchasing Officer

ASKING FOR INFORMATION

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 Arlington Heights Programming Associates
16 Oak Street
Springfield, CA 90467

November 11, 2016

Customer Relations
Turing Data Sollutions
2345 Maple Avenue
Mountain View, CA 94941

Dear Customer Relations:

I am a systems engineer at Arlington Heights Programming Associates developing a new client server
net worked database system for two non-profit corporations.

My team is considering using your new release of Omega Database Plus 1.0 ass a key part of the
system. If we incorporate your product into our desing, our clients will need to purshasse at least a
total of 140 copies of your software.

We have read your promotional material and are very interested in using your product. We need,
however, the answers to the following questions before we can decide wether or not to use Omega
Database Plus:

2. Are you still planning to release the Omega Database Plus Version 1.0 on February, 12?
3. What LAN environments will your product support?
4. Will your product support PGP encryption?

I would be happy to talk to your further about your product. You can call me at (415) 666-4323 or e-
mail me at egarrels@arlpro.com

Sincerely yours,

Edgar Garrels
Senior Systems Engineer

c.c. Mr. R. Williams

APPLYING FOR A JOB

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 32 Bay State Road
Boston, MA 02215-1903

May 17, 2015

Mr. David White

Atria, Inc.
37 Cochituate Place, 113
Framingham, MA 01701

Dear Mr. White:

I will be graduating from MIT in June with a bachelor´s degree in computer science and am
interested in opportunities at Atria.

I have worked as an intern with Loral Infrared and Imaging Systems for the past two summers in
their software engineering department. While there I developed data stream emulation software
for the NASA AIRS weather satellite in C on UNIX and Macintosh platforms. At MIT, I worked in
the Earth and Planetary Science Department to create a graphic user interfacing system for
viewing data sent back by the Magellan Spacce probe orbiting Venus. This experience would be
applicable to the creation of the GUI for the up-coming version of Clearcasse revision control
tools. While I have taken general course work in computer science, I have taken additional courses
in media arts, system design, algorithms, and artificial intelligence.

I would welcome the opportunity to meet with you and discuss my qualifications for working at
Atria. I believe my training has given me the skills to make a valuable contribution. I look forward
to learning from you soon.

Sincerely,

Chris Markey

ENGLISH IX

STUDY GUIDE, UNIT 2

I. Write if the following characteristics are for Formal Letters (FO) OR Informal Letters (IN).

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1. You can write contractions _________

2. You should write the title of the person you are addressing ________

3. You must write the date _________

4. You usually begin your letter with “ Dear….” _________

5. You can end the letter with expressions such as “Love”, “Regards”. “Best wishes”, etc. ________

6. You can end the letter with expressions such as “cordially yours”, “ yours sincerely” __________

7. It is between people who are unknown or have a very polite relationship _________

8. You express your feelings openly and use exclamation marks _______

II. What kind of letter are the following talking about?

Invitation applying for a job refusing invitation

Accepting invitation Complaint giving news

1. It is a letter in which you mention you did not like the service or the product you purchased.
_____________________________________

2. It is the letter in which you respond to an advertisement in which you offer your services professionally.
________________________________________

3. It is a letter in which you talk to a friend about important events that have recently happened to you.
_____________________________________

4. It is a letter in which you give your reasons and apologize for not going to an event.
________________________________________

5. It is a letter in which you agree to attend to an event. _________________________________

6. It is a letter in which you offer someone to go to an event you are organizing.

_____________________________________

III. Write at least three characteristics or parts that should include the following kinds of letters

COMPLAINT LETTER APPLYING FOR A JOB LETTER

1. Include important information (date,
place, etc)_______________________
2. _______________________________
_________________________________
3. _______________________________
_________________________________
1. _______________________________
__________________________________
2. _______________________________
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_________________________________
3. _______________________________
IV. Choose one of the previous letters and write one of them as complete as possible

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________