Notes: Certainty & Predictability of Services

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Notes

ORGANIZATION STRATEGY PROGRAM Illustrate Program, Projects & Outcomes Date Version

Enhanced E-Business infrastructure Accessible, Consistent


& Service Access Delivery & Quality Information

New Refreshed
Systems Information

Efficient &
Project 2 <Name> Effective Customer
CONSISTENT

Project 3 <Name>, Project 4 <Name>, Project 5 <Name>


& Project 6 <Name> Service Delivery &
Support Services

Project 1 <Name>, Project 9 <Name>


New Frameworks

BUSINESS

INTEGRATED

CORRELATED
Project 7 <Name>

Project 8 <Name>
FOCUSED SERVICES Certainty &
Pathways & practices
to determine, create & Predictability
support robust investment that
enables business functions
Of Services
Domain & point solutions

Responsive
Project 10 <Name> COORDINATED Yet Standard
ANALYSIS & PLANNING

Operations

New Foundations

SERVICES

ORGANIZATION PROGRAM Illustrate Program, Projects & Outcomes Date Version

Business Robust Solutions


Focused & Infrastructure

PROGRAM Outcomes

Refocus
SERVICE SUPPORT
Continuous Improvement, Responsive
Redirection of any elements Services
that will continue with Dept
Business Driven Initiatives, Portfolio Program &
Project Mangement Strategy & Architecture,

Reform
Efficient &
GOVERNANCE & CONTROLS

Effective
Stakeholder Relationships

Business Architectures

ORGANISATION Service
PLANNING

Roles, Responsibilities,
Applications

Restructure
Competencies, Structure, Provider
Re-Skilling

Competent
Teams
Re-Skill
SERVICE DELIVERY
Process, Information flows, procedures, Professional
interfaces Service Level Management, Partnerships
Application Management, Business Management
Re-Energise

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