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Notes: Certainty & Predictability of Services
Notes: Certainty & Predictability of Services
Notes: Certainty & Predictability of Services
ORGANIZATION STRATEGY PROGRAM Illustrate Program, Projects & Outcomes Date Version
New Refreshed
Systems Information
Efficient &
Project 2 <Name> Effective Customer
CONSISTENT
BUSINESS
INTEGRATED
CORRELATED
Project 7 <Name>
Project 8 <Name>
FOCUSED SERVICES Certainty &
Pathways & practices
to determine, create & Predictability
support robust investment that
enables business functions
Of Services
Domain & point solutions
Responsive
Project 10 <Name> COORDINATED Yet Standard
ANALYSIS & PLANNING
Operations
New Foundations
SERVICES
PROGRAM Outcomes
Refocus
SERVICE SUPPORT
Continuous Improvement, Responsive
Redirection of any elements Services
that will continue with Dept
Business Driven Initiatives, Portfolio Program &
Project Mangement Strategy & Architecture,
Reform
Efficient &
GOVERNANCE & CONTROLS
Effective
Stakeholder Relationships
Business Architectures
ORGANISATION Service
PLANNING
Roles, Responsibilities,
Applications
Restructure
Competencies, Structure, Provider
Re-Skilling
Competent
Teams
Re-Skill
SERVICE DELIVERY
Process, Information flows, procedures, Professional
interfaces Service Level Management, Partnerships
Application Management, Business Management
Re-Energise
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