EBOOK

HANDBOOK TO EFFECTIVELY USE

WHATSAPP AS A
CUSTOMER SERVICE
CHANNEL
WWW.AMEYO.COM
 m|uo7†1ঞom
)_-|vrrbvom;o=|_;lov|ror†Ѵ-ul;vv-]bm]rѴ-oulvbm|_;‰ouѴ7|o7-‹‰b|_lou;|_-mƐĺƔ0bѴѴbom†v;uv
-1uovvƐѶƏ1o†m|ub;vĺ-ˆbm]|_-|hbm7o=u;-1_bv;ˆ;u‹0†vbm;vvĽv7u;-lĺm-m†-u‹o=ƑƏƐѶ|_bv0;1-l;-u;-Ѵb|‹
-v)_-|vrrѴ-†m1_;7b|vl†1_-mঞ1br-|;7)_-|vrr†vbm;vvrr|o-Ѵblb|;7l-uh;|ĺ"bm1;|_;mķb|_-v]uo‰m
l†Ѵঞ=oѴ7 -m7 vo _-v |_; bm|;u;v| o= 0†vbm;vv;v |_-| †m7;uv|-m7 |_; ˆ-Ѵ†; o= - 7;7b1-|;7 )_-|vrr v-Ѵ;v ou
1†v|ol;uv;uˆb1;1_-mm;Ѵĺ

AMEYO | 2020 02
What Makes
-lbѴb-ub|‹
WhatsApp Business the ov| r;orѴ; -u; -Ѵu;-7‹ †vbm] )_-|vrr =ou
Favorite Channel for r;uvom-Ѵl;vv-]bm]ĺ"oķ|_;‹-u;-Ѵu;-7‹-‰-u;-v
|o_o‰b|‰ouhvĺ$_bv|-h;v-vb]mbC1-m|0†u7;mo@
Customer Service o= |_; ou]-mbŒ-ঞom |o |u-bm |_; -];m|v -m7 ];|
|_;l-11†v|ol;7|o-m;‰rѴ-oulĺ

Reach Ease of Use

)_-|vrr -v - l;vv-]bm] rѴ-oul bv †v;7 0‹
0bѴѴbomv o= r;orѴ; -1uovv |_; ‰ouѴ7ĺ $_†vķ =ou -
0†vbm;vvķb|rov;v-]u;-|1_-mm;Ѵ|o;Š|;m7|_;bu
1†v|ol;uv;uˆb1;-m7v†rrou||o-‰b7;u-†7b;m1;ĺ
+o† ];| |o l-m-]; -Ѵlov| -ѴѴ ‹o†u 0†vbm;vv
1oll†mb1-ঞom=uolom;rѴ-1;ĺm7vbm1;|_;-rr
†ঞѴbŒ;v-†|ol-ঞomķ1_-mm;ѴvķѴ-0;Ѵvķ-m7v;r-u-|;
1_-|-m71-ѴѴ=†m1ঞomvvo‹o†];||ov;r-u-|;o†|
|_;1omˆ;uv-ঞomv‰_bѴ;l-bm|-bmbm]v‹m;u]‹ĺ

AMEYO | 2020 03
 !b1_;7b-"†rrou|
†v| Ѵbh; b|v r;uvom-Ѵ l;vv-]bm] 1o†m|;ur-u|ķ
)_-|vrr=ou0†vbm;vvo@;uvl†Ѵঞl;7b-v†rrou|ĺ
$_bv ;vv;mঞ-ѴѴ‹ l;-mv |_-|‹o† 1-m v;m7 bl-];vķ
ˆb7;ovķ-m-†7boCѴ;ķ-‚-1_7o1†l;m|vņ0uo1_†u;vķ
;|1-Ѵom]‰b|_‹o†u|;Š|l;vv-];vĺ
†ѴঞŊѴbm]†-Ѵ"†rrou|
)_-|vrrv†rrou|vlou;|_-mƔƏѴ-m]†-];v|_-|
‰ouh‰;ѴѴ=ou|_;0†vbm;vv;v-v|_;‹];||o7;Ѵbˆ;u
-r;uvom-ѴbŒ;71†v|ol;uv;uˆb1;;Šr;ub;m1;bm|_;
1†v|ol;uĽvru;=;uu;7Ѵ-m]†-];ĺ

m7|om7m1u‹rঞom

m;o=|_;lov|vo†]_|-[;u=;-|†u;v=ou-m‹l;vŊ
v-]bm]rѴ-oulbv|_;hbm7o=v;1†ub|‹-m7rubˆ-1‹
|_-| b| 1-m o@;uĺm7 ‰b|_ b|v u;Ѵb-0Ѵ; ;m7Ŋ|oŊ;m7
;m1u‹rঞomķ )_-|vrr 0†vbm;vv _-v ]o| |_-|
1oˆ;u;7ĺ

AMEYO | 2020 04
 Businesses Using
WhatsApp to their
Advantage
 0†vbm;vvķ ‰_;|_;u b|v - v|-u|†rķ lb7ŊvbŒ;7 ou -m
;m|;urubv;ķ buu;vr;1ঞˆ; o= b|v bm7†v|u‹ _-v |_; ]o-Ѵ o=
bm1u;-vbm] b|v 1†v|ol;u 0-v; -m7 u;|-bmbm] |_;lĺ
)_-|vrr †vbm;vv bv om; o= |_; |ooѴv bm |_bv -]; o=
|;1_moѴo]‹|_-|_-v-ѴѴo‰;7|_;"v|o_-ˆ;-C]_ঞm]
1_-m1; o= 1olr;ঞm] ‰b|_ |_; Ѵ-u]; ;m|;urubv;v bm |_;
-u;m-o=†v|ol;u";uˆb1;-m7Šr;ub;m1;ĺ

AMEYO | 2020 05
 WhatsApp for Ecommerce
1oll;u1;-v-mbm7†v|u‹_-v-_†];ro|;mঞ-Ѵ|o†v;
)_-|vrr =ou 1†v|ol;u v;uˆb1;ĺ $_;‹ 1-m |ub]];u
moঞC1-ঞomvѴbh;ou7;uv|-|†vķr-‹l;m|1omCul-ঞomķ
u;|†um rb1h†r 0-v;7 om |_; o11†uu;m1; o= v†1_
;ˆ;m|vĺ m1; ‹o† _-ˆ; ]o| - 1†v|ol;uŝv or|Ŋbmķ
ruoˆb7;om;ŊomŊom;v;1†u;1omˆ;uv-ঞom-Ѵv†rrou||o
|_;1†v|ol;uvĺ";m7t†b1hu;rѴb;v†vbm]|;lrѴ-|;v=ou
uo†ঞm; t†;ub;v -m7 -Ѵ;u|vĺ $_†vķ v;m7bm] lou;
l;vv-];vbmѴ;vvঞl;ĺ

AMEYO | 2020 06
 )_-|vrr=ou "";]l;m|
oˆ;‹o†uˆob1;-m7;l-bѴt†;ub;v|o)_-|vrr-v-
‰-‹ |o orঞlbŒ; ‹o†u 1†v|ol;u v;uˆb1; ruo1;vv ‰_bѴ;
0;bm] 1ov|Ŋ;@;1ঞˆ;ĺ ";m7bm] -11o†m| or;mbm] -Ѵ;u|vķ
u;lbm7;uv =ou †r1olbm] bmv†u-m1; ru;lb†lvķ ou 
7†;Ŋ|_; "rѴ-‹;uv1-m7ob|-ѴѴ‰b|_|_;)_-|vrr
=ou †vbm;vv 1_-mm;Ѵĺ Ѵvoķ om1; |_;‹ _-ˆ; ]o| |_;
-rruoˆ-Ѵ =uol |_; 1†v|ol;uv |o 1omm;1| oˆ;u
)_-|vrr ˆb- |_;bu ‰;0vb|; ou lo0bѴ; -rrķ |_;
ou]-mbŒ-ঞomv1-m_-ˆ;-|‰oŊ‰-‹1omˆ;uv-ঞom‰_;u;
|_;‹ 1-m ;ˆ;m v_-u; ruo7†1| 0uo1_†u;v ou roѴb1‹
7o1†l;m|v om )_-|vrr b|v;Ѵ=ĺ 77bঞom-ѴѴ‹ķ ‹o† 1-m
bm|;]u-|; 1omˆ;uv-ঞom-Ѵ v;Ѵ=Ŋv;uˆb1; 0o|v |o =†u|_;u
blruoˆ;‹o†u$$ -m7 _-m7Ѵ; l†m7-m; t†;ub;v‰_bѴ;
_-ˆbm]|_;orঞom|o;-vbѴ‹_-m7oˆ;u|_;1omˆ;uv-ঞom
|o-m-];m|bm1-v;o=-1olrѴ;Šbvv†;ĺ

AMEYO | 2020 07
)_-|vrr=ou;-Ѵ|_1-u;
-ঞ;m|v ou |_;bu 1-u;]bˆ;uv 1-m †v; )_-|vrr -v -
1_-mm;Ѵ |o 0ooh |_;bu -rrobm|l;m|v ou ;ˆ;m ];|
bll;7b-|; 7o1|ouĽv 1omv†Ѵ|-ঞom oˆ;u )_-|vrrĺ
"blbѴ-uѴ‹ķ 1Ѵbmb1v -m7 _ovrb|-Ѵv 1-m v;m7 moঞC1-ঞomv
|o1omCul-rrobm|l;m|0oohbm]ĺ||_;v-l;ঞl;ķ-v
=ou 7b-]movঞ1 1;m|;uvķ |_;‹ 1-m -Ѵvo v;m7 |_; |;v|
u;v†Ѵ|vķ*Ŋ!-‹ņ&Ѵ|u-vo†m7bl-];vķ;|1ˆb-)_-|vrrĺ

AMEYO | 2020 08
 )_-|vrr=ou$u-ˆ;Ѵşovrb|-Ѵb|‹
oohbm] 1omCul-ঞomķ |u-ˆ;Ѵ bঞm;u-u‹ķ Yb]_| v|-|†vķ
1-m1;ѴѴ-ঞom moঞC1-ঞomķ ;|1 -u; vol; o= |_; ‰-‹v bm ‰_b1_
|_; |u-ˆ;Ѵ -];m1b;v 1-m 0;m;C| =uol |_bv lov| ru;=;uu;7
l;vv-]bm]rѴ-oulĺˆ;mbm†m1;u|-bmঞl;vѴbh;-r-m7;lb1ķ
|_;‹1-m†v;)_-|vrr=ou1-m1;ѴѴ-ঞomo=ru;ˆbo†v0oohbm]v
-v‰;ѴѴ-v=ou0oohbm]ঞ1h;|vbm|_;=†|†u;om1;|_;vb|†-ঞom
v|-0bѴbŒ;vĺ |Ľv - ]u;-| ‰-‹ |o h;;r 1ov|v Ѵo‰ -v |_; bm7†v|u‹
v|u†]]Ѵ;v ‰b|_o†| 1olruolbvbm] om |_; v;uˆb1; t†-Ѵb|‹ĺ
ou;oˆ;uķ)_-|vrr1ol0bm;7‰b|_0o|v-Ѵvo-ѴѴo‰v|_;l|o
-†|ol-|; |-vhv Ѵbh; Ŋ v;Ѵ;1ঞm] |_; ru;=;uu;7 v;-|v †vbm] -m
-uu-‹o=-ˆ-bѴ-0Ѵ;;lofbv-m7vঞ1h;u1oѴѴ;1ঞomĺ

-vv;m];uv 1-m vblrѴ‹ v;m7 |_;bu -Ѵr_-Ŋm†l;ub1 u;rѴb;v |o

1omCulv;-|v;Ѵ;1ঞomĺv=ou|_;_o|;Ѵbm7†v|u‹ķ|_;‹1-m†v;
|_bv1_-mm;Ѵ|ov;m7;Ŋbmˆob1;vķuool0oohbm]1omCul-ঞomv
-Ѵom] ‰b|_ v;m7bm] |_; Ѵo1-ঞom o= |_; ruor;u|‹ |o l-h; b|
;-vb;u=ou|_;|u-ˆ;Ѵ;uv|ou;-1_|_;7;vঞm-ঞomĺ

AMEYO | 2020 09
WhatsApp for
m|;u|-bml;m|m7†v|u‹
$_;u; -u; rѴ;m|‹ o= rѴ-oulv -ˆ-bѴ-0Ѵ; |o |_;
1bm;l-Ŋ]o;uv |o 0ooh |_;bu loˆb; ঞ1h;|vĺ
$_;v; rѴ-oulv †v†-ѴѴ‹ or;u-|;ˆb- - ‰;0vb|;
ou|_;bulo0bѴ;-rrĺ)_bѴ;0oohbm]-ঞ1h;|=ou-
loˆb;ķ rѴ-‹ķ ;ˆ;m|ķ 1om1;u|ķ ;|1 om |_;v;
rѴ-oulvķr;orѴ;1-m1_oov;|o];|-m;Ŋঞ1h;|
om)_-|vrr‰_b1_|_;‹1-mѴ-|;u†v;|ov1-m
-m7 ;m|;u |_; ˆ;m†;ĺ "blbѴ-uѴ‹ķ b= om; _-v
v‹m1_;7|_;buoo]Ѵ;1-Ѵ;m7-u|_;‹‰bѴѴ-Ѵvo];|
u;lbm7;uv=ou-m†r1olbm];ˆ;m|ĺ

AMEYO | 2020 10
 Power Up Your
Customer Service with
Ameyo’s WhatsApp Customer
";uˆb1;"oѴ†ঞom

AMEYO | 2020 11
 "$Ɛ

)_-|v-rr†vbm;vv11o†m|u;-ঞom
†vbm;vvv_-u;vb|voL1b-Ѵ -1;0ooh†vbm;vv
Manager ID and Ameyo creates a WhatsApp
Business Account in minutes.

"$Ƒ

(;ubC1-ঞom-m7rruoˆ-Ѵ
†vbm;vvˆ;ubC;vb|v -1;0ooh†vbm;vv-m-];u 0‹
v†0lbমm]0†vbm;vv7o1†l;m|vv†1_-volr-m‹
oul-ঞom o1†l;m|v-m7$-Š-ঞom;uঞC1-|;vĺ[;u
|_;†vbm;vv-m-];u bvˆ;ubC;7ķ-u;t†;v|bvv;m|
"$ƒ =ou)_-|vrr-11o†m|-rruoˆ-Ѵĺ

)_-|vrr†l0;uomC]†u-ঞom
Business provides Ameyo with a fresh Whatsapp
†l0;u-m7)_-|v-rr bvrѴ-‹-l;|o0;1omC]†u;7
‰b|_|_;l-rr;7†vbm;vv-11o†m|ĺѴvoķ-m;l-bѴb7
‰b|_-11;vv|o -1;0ooh11o†m|bvu;t†bu;7|o0;
shared to access WhatsApp Business Account.

"$Ɠ

)_-|vrrobˆ;$oh;m
)_-|v-rrm†l0;u-m77bvrѴ-‹m-l;-u;-rruoˆ;7
-m7ˆ;ubC;7-m7|_;|oh;mbvu;-7‹|o0;†v;7ĺ

AMEYO | 2020 oohbm]|o;|)_-|vrr†vbm;vvĵ $$& 12

;মm]"|-u|;7‰b|_ The Ameyo Advantage
)_-|vrr†vbm;vv
$‰oŊ)-‹oll†mb1-ঞom
uo1†ubm] - )_-|vrr †vbm;vv  bv -m
uo-1ঞˆ;Ѵ‹ ;m]-]; ‰b|_ |_; 1†v|ol;uv om |_;bu lov|
;vv;mঞ-Ѵ1olrom;m|o=†vbm])_-|vrr=ou
ru;=;uu;7l;vv-]bm]rѴ-oulĺ$_;voom;u‹o†u;rѴ‹|o|_;
1†v|ol;u v;uˆb1;ĺ m7 l;‹o 0;bm] om; o=
1†v|ol;uķ|_;_b]_;u|_;1_-m1;vo=1†v|ol;uv-ঞv=-1ঞomĺ
|_;ru;=;uu;7)_-|vrrr-u|m;uv_-vvblrѴbŊ
m7‰b|_)_-|vrrķb=‹o†u;rѴ‹|o|_;1†v|ol;u‰b|_bm
C;7|_;ruo1;vvĺ†v|=o†uv|;rv-m7‹o†-u;
ƑƓ_o†uvo=|_;buѴ-v|l;vv-];ķb|ŝv=u;;ĺ|_;u‰bv;‹o†‰bѴѴ
)_-|vrru;-7‹Ĵ
0;1_-u];7-1;u|-bm-lo†m|7;r;m7bm]om‰_-|1o†m|u‹
‹o†-u;bmĺ

AMEYO | 2020 13
 + ($

Ѵ†]-m7Ѵ-‹Ѵ-oul
o mo| oˆ;u 1olrѴb1-|; |_bm]vĺ ;| v|-u|;7 ‰b|_
‹o†u)_-|vrrl;vv-]bm]rѴ-oul=-v|-m7‰b|_
;-v;†vbm]l;‹oĽvu;-7‹|o†v;bm|;]u-ঞomvĺo
lou;7;r;m7;m1‹om‹o†u|;1_|;-l-m7‹o†];|
|o -77 -m -77bঞom-Ѵ 1_-mm;Ѵ |o ‹o†u ;Šbvঞm]
1†v|ol;u v†rrou| v‹v|;l -m7 7;Ѵbˆ;u - |u†;
olmb1_-mm;Ѵ1†v|ol;u;Šr;ub;m1;ĺ

+ ($

)_-|vrr-v;7$b1h;ঞm]
)_-|vrr†vbm;vv1ol0bm;7‰b|_l;‹o †vbomŊ
* -ѴѴo‰v ‹o† |o -†|ol-ঞ1-ѴѴ‹ 1u;-|; ঞ1h;|v =ou
;ˆ;u‹ )_-|vrr 1omˆ;uv-ঞomĺ $_; 0;v| r-u| bv
|_-||_;-];m|v1-mˆb;‰-ѴѴ|_;1†v|ol;u7;|-bѴvķ
bm|;u-1ঞom _bv|ou‹ om - vbm]Ѵ; v1u;;m |o ];| -
ƒѵƏŊ7;]u;;ˆb;‰ o= |_; 1†v|ol;uĺ$_†vķ ;m-0Ѵbm]
|_;l|o_-ˆ;r;uvom-ѴbŒ;71omˆ;uv-ঞomvĺ

AMEYO | 2020 14
 + ($

$_;o|o=+o†u_ob1;
-ˆ; |_; orঞom o= ;b|_;u 0ubm]bm] ‹o†u o‰m 0o|
Ő+ő ou bm|;]u-ঞm] ‰b|_ l;‹oĽv 0o| |o -†|ol-|;
‹o†u 1†v|ol;u v;uˆb1; ruo1;vv -m7 v;uˆ; lou;
1†v|ol;uv bm Ѵ;vv ঞl;ĺ $_-| ‰-‹ ‹o† ‰bѴѴ 0; -0Ѵ; |o
=u;; †r ‹o†u -];m|v |o =o1†v om lou; 1ubঞ1-Ѵ -m7
1olrѴ;Š1†v|ol;ut†;ub;vĺ

+ ($

$|o];m| ;Y;1ঞom
)_;m |_; bm0o†m7 |u-L1 bv _b]_ķ Ѵ;| ‹o†u 0o|
_-m7Ѵ;|_;1†v|ol;ut†;ub;v=out†b1h;uu;vromv;ĺ
m7 b=ņ‰_;m |_; 0o| bv v|†1h om - t†;u‹ ou
1†v|ol;u-vhv|ovr;-h|o-m-];m|ķ‹o†1-m;-vbѴ‹
|u-mv=;u |_; 1_-| |o - Ѵbˆ; -];m| ‰_bѴ; ruoˆb7bm]
_;uņ_bl‰b|_1olrѴ;|;1_-|_bv|ou‹-m71om|;Š|ĺ

AMEYO | 2020 15
 + ($

m-Ѵ‹Œ;)_-|vrrm]-];l;m|
u-m†Ѵ-u u;rou|v -m7 u;-ѴŊঞl; 7-v_0o-u7v |o -ѴѴo‰ |_;
v†r;uˆbvouv|olomb|ou|_;;@;1ঞˆ;m;vvo=;-1_1_-mm;Ѵĺ
||_;v-l;ঞl;ķ|_;‹1-m-Ѵvoˆb;‰|_;r;u=oul-m1;o=
|_; -];m|v -m7 -m‹ r;m7bm] ou or;m ঞ1h;|v |o ];| -
1olrѴ;|; rb1|†u; o= |_; or;u-ঞomvĺ -v;7 om |_; 7-|-
1oѴѴ;1|;7 -m7 v|†7‹bm] |_; _bv|oub1-Ѵ r-‚;umvķ
v†r;uˆbvouv-m7l-m-];uv1-m7u-‰-1ঞom-0Ѵ;bmvb]_|vĺ

+ ($

";-lѴ;vvm|;]u-ঞomv
;| ‹o†u v;uˆb1; u;rv _-ˆ; - 1om|;Š|†-Ѵ
r;uvom-ѴbŒ;71omˆ;uv-ঞom;ˆ;m‰_;m1_-মm]om
)_-|vrrĺ ";-lѴ;vvѴ‹ bm|;]u-|; )_-|vrr -v -
1_-mm;Ѵ ‰b|_ ‹o†u ;Šbvঞm] !v -m7 o|_;u
|_bu7Ŋr-u|‹v‹v|;lv-m7-rrѴb1-ঞomv|ol-h;‹o†u
-];m|vĽѴbˆ;v;-vb;u-m7‹o†u1†v|ol;uv_-rr‹ĺ

AMEYO | 2020 16
 Combining WhatsApp Business with Ameyo
†v|ol;um]-];l;m|Ѵ-oul
†b1h_;1hѴbv|o="†rrou|;7)_-|vrr ;-|†u;v

$u-mvlbvvbomo=!;-7!;1;br|v|o|_;1†v|ol;uŐv†1_-v0Ѵ†;ঞ1hvb=|_;l;vv-];bvu;-7-m7]u;‹
Yes
ঞ1hv‰_;m|_;l;vv-];bv7;Ѵbˆ;u;70†|mo|u;-7őĺ

Yes
$u-mvlbvvbomo=Ő";m7-m7!;1;bˆ;ő$;Š|;vv-];ņ†7bo bѴ;vņl-];vņ(b7;o bѴ;vņ o1†l;m|v
r7=ņ7o1ņlrƓņƒ]rrņfr;]ņrm]

oĺo=1_-u-1|;uvv†rrou|;7bml;7b-l;vv-];|;lrѴ-|;v ƐƏƑƓ

oĺo=‰_-|v-rrm†l0;uv1omC]†u;7bmom;0†vbm;vv-11o†m| ƑƔ

-m1†v|ol;uv;m7(ob1;!;1ou7bm]ĵ Yes

"_-ubm]o=o1-ঞomŐbˆ;o1-ঞombvmo|v†rrou|;7ő Yes

$u-mvlbvvbomo=$;lrѴ-|;;vv-]; Yes

"_-ubm]o=;7b- bѴ;v-m7 o1†l;m|vbm$;lrѴ-|;v Yes

;|;ulbmbvঞ1-m]†-];oѴb1‹=ou$;lrѴ-|;v Yes

AMEYO | 2020 17
 L1;-m7oѴb7-‹o†uomC]†u-ঞom
Yes

u;ˆb;‰o=v_-u;7&!v Yes

Ѵ-‹+o†$†0;(b7;ovom)_-|vrrm|;u=-1; Yes

v†v|ol;u-l; bvrѴ-‹|o|_;l;‹o&v;uĵ Yes

o;vb|v_o‰|_;m-l;o=l;‹o&v;u|o|_;†v|ol;uĵ Yes

†v|olbŒ-0Ѵ;-ѴѴŊ|oŊ1ঞom0†‚omv‰b|_bml;vv-];|;lrѴ-|;v +;vŐ&r|oƑő

†b1h!;rѴ‹†‚omv‰b|_bml;vv-];|;lrѴ-|;v +;vŐ&r|oƒő

";m7bm]-m7!;1;bˆbm]ľĺ]b=ĿCѴ;v Yes

-r|†u;Zbm;†Ѵঞl;7b-_-|bm=oulo=ঞ1h;| Yes

!;-7‹|o_-m];+o†u*-l;‰b|_)_-|vrr=ou†vbm;vvĵ

! &"$ 

AMEYO | 2020 18
 OUR CUSTOMERS
GLOBAL CLIENTS
Ameyo is trusted by over 2000+
customers across 60 countries.

AMEYO | 2020 19
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