Virginia Mason’s Telehealth Secrets

Capitalize on
Focus
Strengths

Align with
Organizational
Goals

Kerry Shannon
October 4, 2019
 2019 Organizational Goals

© 2019 Virginia Mason Medical Center

 Virginia Mason Health System
• Integrated health care system
• 501(c)3 not-for-profit
• 336-bed hospital in Seattle
• 226-bed hospital in Yakima
• Multiple outpatient locations
• Graduate Medical Education
• Benaroya Research Institute
• Virginia Mason
Institute
• Foundation

© 2019 Virginia Mason Medical Center 3

 Virginia Mason Quality Award Examples

© 2019 Virginia Mason Medical Center 4

 Primarily Servicing the WWAMI Region

© 2019 Virginia Mason Medical Center 5

 Virginia Mason Telehealth Overview

Direct to Consumer Business to Business Ambulatory

Provider in Patient can Provider in Patient in a Provider in Patient or

hospital, clinic, be hospital, clinic different hospital, clinic provider in a
or offsite setting anywhere or offsite setting hospital or offsite setting different clinic
setting

© 2019 Virginia Mason Medical Center 6

 What Sets Virginia Mason Telehealth Apart?

With more than 12 years of telehealth experience, Virginia Mason

provides customized programs that keep patients close to home

Exceptional
Many Inpatient and
Lower cost patient and
sub-specialty ambulatory
of care clinician
offerings options
satisfaction

© 2019 Virginia Mason Medical Center 7

 Virginia Mason Telehealth Objectives

Program
• Increased Growth • Enable Clinical
Access Points Delivery

• New Revenue
System Streams Differentiated
Access Service

© 2019 Virginia Mason Medical Center 8

 Program Spotlight

Description Business Identifying Opportunities

Rationale the Need

Medication • Manage regimens • Improve patient • Attributed readmission • Patient in a different

Management adherence rates setting
• Reconcile
uncoordinated • Reduce adverse • Patient satisfaction • Reimbursement
prescriptions events opportunity
• Poly pharmacy and
• Update dosing • Reduce duplicate poly prescribers • Pharmacist can see
prescriptions
• Remote refills • Rural communities • Family can participate

© 2019 Virginia Mason Medical Center 9

 Program Spotlight

Description Business Identifying Opportunities

Rationale the Need

Transgender • Includes primary • Establishes a unique • Privacy • Patient in a different

Services care, endocrinology, clinical offering setting
gynecology, • Assists patients in
plastics, and communities without • Efficiently coordinates
• Expands reach
behavioral health these services visits
• Makes initial • Underserved population
consultation/screening
process more efficient

• Strategic opportunity
identified in 2016

© 2019 Virginia Mason Medical Center

• Cost efficient for patients 10
 Patient Feedback

“I like diving into my medication questions/concerns and ability

to get refills and adjustments from the comfort of my home.”

“With video I can show my symptom/complaint, also I like that

the provider can share their screen and show me labs and
education.”

“Saves me time and money – no need to travel all the way

downtown and pay for parking.”

“ I wish all my doctors did this.”

“With my anxiety, travel is overwhelming, I like being able to

be at home and speak with my provider.”

© 2019 Virginia Mason Medical Center 11