DIGITAL

TRANSFORMATION –
An Overview
Overview, Mindset & Related Tech Topics.
– By Jyoti Prakash
AGENDA

 Introduction
 Need of DX
 Evolution & Trend
 Impact on Enterprises
 Building Capability
 Transformation Building Block

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INTRODUCTION

The impact of technology on our lives is all-encompassing

Collaborating on mails

Booking cab

Ordering food

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DX

Digital is harmony of connectedness between

People, Processes, and Products.

Digital Transformation, which also known as

DX is an overall transformation of
Organizational’s activities,
aimed at leveraging opportunities created
by Digital Technologies and Data.
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NEED OF DX IN AN ENTERPRISE

1. Acceleration of Change
(Velocity of technology & ecology)

2. Digital Competitor
(Org need to model same or better)

3. Customer Expectation
(Particularly for seamless interaction)

4. Digital Adaptation
(BIG DATA, Automation, IOT)

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BENEFITS BY ADOPTING DX BY ENTERPRISE
Increased customer
Greater volume of web engagement in digital
and / or mobile traffic channels

Increased customer Positive impacted Increased market

revenue employee moral share

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BEING DIGITAL VS. ADOPTING TECHNOLOGY

Being Digital Adopting Technology

Focuses on buying technology that best fits Focuses on buying the best and
business needs latest technology with no
considerations to business needs

Calls for an overall cultural change Does not require cultural

before adoption changes
Demands holistic view of business Does not require reference to business
problem from leaders problem

Focuses on strategic innovation from Has a narrow perspective to

long-term perspective meeting immediate business needs

Calls for change in core business Plays a supporting role in

elements and policies digital transformation
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EVOLUTION OF DX

The overall history of computing has altered over the past 70 years.

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CURRENT TREND

‘Digital’ doesn’t just mean ‘remote’

 Change in approach on how to meet

customer needs and expectations
 Digital transformation is now beyond tech.
companies.
 Process automation are impacting
resourcing
 Demand keep on growing
 To be better in competition, the adaptation
speed and spread is faster in product
companies

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IMPACT ON ENTERPRISES

Business models
Enterprises need to
Operating models
Enterprises need to follow a
fundamentally change the
lean approach to both core
way they identify, develop,
and support functions.
and launch new businesses.

Digital enterprises
call for a change in

Traction metrics
Talent and skills Enterprises need to adopt
Enterprises need to attract, newer digital traction metrics
retain, and develop the as traditional KPIs are no
right talent. longer effective in digital
business.
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TRANSFORMATION BUILDING BLOCK

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BUILDING DX CAPABILITY
DIGITAL TECHNO-FUNCTIONAL
DIGITAL CULTURE & MINDSET
CAPABILITIES
 Collaboration
 Analytics
 Partnerships across ecosystem
 Al / ML  Speed
 Robotics / Automation  Agility
 AR / VR  Innovation
 Blockchain  Initiative
 IoT  Continuous improvement
 Cloud & Services  Risk taking

APPROACH METHODS PEOPLE

 Design Thinking / Innovation  Creative
 Lean  Problem Solvers / Lateral Thinkers
 Agile / Scrum  Flexible and Agile Thinkers
 CX Journey  Collaborative
 Digital Product Ownership
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TECHNOLOGIES DISRUPTING DX LANDSCAPE

Organisation can BX CX INDUSTRY 4.0

use digital
advances to change
customer Robotics/ Automation Blockchain
relationships,
internal processes,
Artificial Intelligence IoT
and value
propositions based
on its DX landscape
building block Data Analytics Cloud & Services AR / VR

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ANALYTICS - BIG DATA

Big data is one of the big drivers of DX. It refers to

processing and storing a huge amount of data which
helps companies across all departments after
analysing its organisational goal and market demand.
 It is estimated to be a $500 billion market by 2022
 With 62.5 percent of surveyed companies have at least
one project related to big data project in production.

DX in Digital Sales uses BIG DATA to

 Finding new leads
 Generating repeat sales through recommendation
systems
 Determining consumer psychology
 Improve CX

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AI / ML

Artificial intelligence (AI) is the science of enabling machines to demonstrate human intelligence. It
helps in speech recognition, natural language processing, deep learning, prediction, and translation.

AI systems try to impersonate the

human brain which utilizes
patterns to generate perceptions
and drive logic, for the structured
approach of analysing the
situation from a common man
perspective. The algorithms
based on patterns and logic
NLP w. Chatbot / Speech
components build such cognitive Recognition
and intellectual engines which are
highly sophisticated, insecurity
free and powerful.

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ROBOTICS / AUTOMATION

Chatbot or conversational agent part of DX related to

Robotics and Automation. is the use of software
capabilities to handle high-volume repeatable tasks that
were performed by humans. Where, it is a narrow and
capitalize AI program that communicates with people
using natural language.
It provides guidance, delivers information and takes
action on behalf of users using text, verbal commands or
predictive analytics.
These virtual agents are versatile & consistent that helps
workforce accomplish a wide spectrum of tasks. And built-
in tracking & reporting protocols offer real-time analytics
reporting.

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 AR / VR

Augmented Reality (AR) and Virtual Reality (VR) are

already making an impact on how people work in terms
of collaboration, efficiency and generating new, creative
approaches for achieving business’s goal.

It’s adoption in not only restricted to real estate, fashion,

automotive & retail market, whereas it can apply all type
of industry, even education.
It impacts can visualised by store experience. Just
imagine a service engineer trained in VR environment
and power by AR for actual field service of an
equipment.
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IoT
IoT or the Internet of Things is a system of
interrelated computing devices, mechanical and
digital machines, objects, and people that are
provided with unique identifiers.
These devices include connected devices such as
security
sensors, surveillance cameras, smartphones,
wearable devices like smartwatches and household
appliances. These have an ability to communicate
and transfer data over the network without direct
human interaction.
Not only does this empower the customers by
providing greater control of household systems and
appliances but also provides greater insight into
critical areas ofbusiness interest by opening doors for
innovative products and solutions.
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CLOUD & SERVICES
Cloud computing is the
distribution of computing
services in the form of
servers, storage,
databases, networking,
software, and analytics.
The companies that offer
these services are called
cloud providers, where
the client is charged for
the services based on
usage.
Here we have digramatic
representation public
utility and connected cloud
& services
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 BLOCKCHAIN
Blockchain is a type of distributed ledger for maintaining a permanent and tamper-proof record of transactions.
It can be used to record transactions of almost anything of value. It is a shared (not copied) database that
everyone in the network can see and update. And no individual can alter or delete the history of transactions.

In Pacific Islands tuna industry, it is used to improve tuna

traceability to help stop illegal and unsustainable fishing
practices.
Tracking will start as soon as the tuna is caught. Once a
fish is landed, it will be attached with a reusable RFID tag
on the vessel. Devices fitted on the vessel, at the dock and
in the processing factory will then detect the tags and
automatically upload information to the blockchain.
For consumers, this means you will be able to scan a code
on an item you want to buy and find out exactly where it
has been before landing in your hands. It will be easy to
answer those tricky questions about whether or not an
item – such as a fish – is sustainable, ethical or legal.

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INDUSTRY 4.0 & DX

If your organization is
having roadmap for
INDUSTRY 4.0
Then you need to be ready
and embrace the upcoming
changes or drive it.

Empowering the
organization with DX is
responsibility of every
Leader.

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CLOSING NOTE
So, as always ask in closing statement…

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THANK YOU 

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