Professional Documents
Culture Documents
Property Management System
Property Management System
A generic term used to describe the application of computer hardware and software in
managing the interface of various departments of a hotel.
Examples of PMS:
● Fidelio
● IDS
● PMS
● Visual Oui
● Opera PMS
● Innfront
● CLS
Registration
1. Reservations
2. Guest Data
3. Room inventory
4. Room status
5. Security
6. Reports
7. Self check-in
Room status
1. Room inventory
2. Availability
3. Reports
Posting
1. Point of sale
2. Room
3. Tax
4. Transfer
5. Adjustments
6. Paid out
7. Miscellaneous charges
8. Phone
9. Display folio
10. Reports
Call Accounting
1. Guest information
2. Employee information
3. Post charges
4. Messages
5. Wake-up calls
6. Reports
Checkout
1. Folio
2. Adjustments
3. Cashier
4. Back office transfer
5. Reports
6. Guest History
Night Audit
1. Guest charges
2. Department totals
3. City ledger
4. Cashier
5. Financial reports
6. Housekeeping
Inquiries! Reports
1. Reservations
2. Registrations
3. Checkouts
4. Housekeeping
5. Credit balances
Back Office
1. Accounts payable
2. Accounts receivable
3. Payroll
4. Budgets
5. General ledger
6. Reports
Housekeeping
1. Room availability
2. Personnel assignments
3. Analysis
4. Housekeeper’s report
5. Equipment supplies inventory
6. Maintenance requests
Security
1. Keys, 2. Fire alarm
2. Burglar alarm, 4. Security code transactions
Personnel
1. Employee file, 2. Job control list
2. Word processing, 4. Analysis
3. Reports
Electronic Mail
1. Security codes, 2. Mail, 3. Hard copy
Time clock
1. Security codes, 2. Personal identification number, 3. In, 4. Out, 5. Analysis, 6. Reports