Irdrm - Final

JANGKA PRESTASI SDN BHD.
JABATAN KERJA RAYA MALAYSIA

PEJABAT PENYELENGGARAAN, JKR WILAYAH PERSEKUTUAN PUTRAJAYA
BANGUNAN LOT 2G5, ARAS G, UNIT SENGGARA, ARAS 3, BLOK F7,KOMPLEKS F,
PRESINT 2, 62654 PUTRAJAYA PUSAT PENTADBIRAN KERAJAAN PERSEKUTUAN,
62000, PUTRAJAYA.
KONTRAK PENGURUSAN FASILITI DAN PENYELENGGARAAN DIJABATAN

PENDAFTARAN NEGARA (LOT 2G5) , PRESINT 2, PUTRAJAYA BAGI
TAHUN 2019 SEHINGGA 2024
(No. Kontrak: JKR/PERS/WPP/19/2019)
MS ISO 9001: 2015
PREPARED BY APPROVER
NAME AHMAD SAIFUL RIDZWAN BIN JAHARUDDIN NAME MOHAMAD HANIF BIN MOHD NASIM
POST. SAFETY HEALTH OFFICER POST. FM
DATE 01.11.2019 DATE 01.11.2019
SIGNATURE SIGNATURE
Document No : JPSB.FMP.IRDRM.012
FACILITY MANAGEMENT PLAN Effective Date : 01.11.2019
(FMP) Page : Page 1 of 22
INCIDENT RESPONSE AND

Issue No: 00 , Revision No: 00
DISASTER RECOVERY
MANAGEMENT (IRDRM)
TABLE OF CONTENT
No Item Page
1 Introduction 3
1.1 Background 3
1.2 Purpose and Objective 3
1.3 Scope and Context 3
1.4 Definitions, Acronyms and Abbreviations 6
2 IRDRM Governance 8
2.1 IRDRM Committee 8
2.2 Roles & Responsibility 9
3 IRDRM Methodology 13
3.1 Process 13
3.2 Flowcart 15
3.3 Incident Reporting 16
3.4 Equipment and Operational Standards 19
3.5 Training 19
3.6 Simulation 20
i) Contractor staff 20
ii) User/client 20
3.7 Planning and Measures 21
3.8 Post moterm 21
4 Target & output 21
5 References 22
6 Appendix
6.1 Appendix A - Organizational Chart
6.2 Appendix B - Building List
6.3 Appendix C - Floor Plans
6.4 Appendix D - FM Building Evacuations
i) Facilities Management Emergency Evacuation Guidelines
KONTRAK PENGURUSAN FASILITI DAN PENYELENGGARAAN DIJABATAN PENDAFTARAN NEGARA (LOT 2G5) , PRESINT 2, PUTRAJAYA BAGI

DISASTER RECOVERY
MANAGEMENT (IRDRM)
ii) Preparing ahead of time for a possible fire
emergency/evacuation
Iii) Suggestions for Exiting and Designated Meeting Locations
6.5 Appendix E - Team Emergency Contact List

6.6 Appendix F - Emergency Phone Numbers
6.7 Appendix G - Emergency Actions, but is not limited:

i) Fire
ii) Earthquake
iii) Flood
iv) Power Outage
v) Landslide
vi) etc.
6.8 Appendix H - Emergency Supply Kit

6.9 Appendix I - Schedule of Changes

DISASTER RECOVERY
MANAGEMENT (IRDRM)
1.0 INTRODUCTION
1.1 Background
The Facilities Management (FM) at National Registration Departmen has

developed a “Services” policy to define for the government community, the
types of services provided by FM, as well as the limits to those services.
1.2 Purpose and Objective
To prepare, manage and respond to any incident or accident on the asset.

IRDRM system shall be approved by Facility Superitendant Officer (FSO)
1.3 Scope and Context
The respond to all incidents and ensure the scene of the incident is made
safe, undertake preliminary restoration of the damage, notify the
appropriate parties (including emergency services) and assist the
appropriate emergency services personnel.
Summary of Premises /Facilities
The following is a summary of the premises / facilities based the details of

the maintenance contract are as follows; -

DISASTER RECOVERY
MANAGEMENT (IRDRM)
Project Title : Facility Management For National Registration Department ,

Lot 2G5, Precinct 2, Putrajaya.
Main Contractor : Jangka Prestasi Sdn Bhd (JPSB)
Contract Number : JKR / PERS / WPP /19/2019
Contract Duration : 60 Months
Tender Value : RM39,016,881.90
GST value : RM 2, 341, 012.91
Contract Value : RM 41, 357, 894.81
Site Owned Date : 1 Nov 2019
Expiry Date : October 30, 2024
Number of Levels : 15 floors, 4 basements and open

parking
On-site Address : Maintenance Office, Level G, Tower Block, Putrajaya National

Registration Department Office, No. 20, Persiaran Perdana, Precinct 2,
Government Administration Center Federal, 62551 Federal Territory of Putrajaya.
Scope of services in progress:
A.Facility Management Services
B.Engineering Operations Engineering & Maintenance Services
C.Technical Advice and Proposed Services

DISASTER RECOVERY
MANAGEMENT (IRDRM)
Work activities performed:
a) The work a Landscape ( Landscape Services )
b) Structural and Civil Works ( Civil & Structural Services )
c) The work Electrical ( Electrical Works )
d) Works Mechanical ( Mechanical Works)
e) The work of the External (External Civil Works)

DISASTER RECOVERY
MANAGEMENT (IRDRM)
1.4 Definitions, Acronyms and Abbreviations
Definitions
a. Incident Response – An organized approach to addressing and

managing the aftermath of a security breach or attack (also known as
an incident). The goal is to handle the situation in a way that limits
damage and reduces recovery time and costs.
b. Disaster Recovery – The process, policies and procedures that are

related to preparing for recovery or continuation of technology
infrastructure which are vital to an organization after a
natural or human-induced disaster.
c. Incident – Any unintended incident that may cause harm to humans,

damage to property, and the environment.
d. Accident – an incident involving actual loss through injury, damage to

assets or threats / damage to the environment.
e. Near miss – An incident that can, in other cases, result in injury,

damage to assets or harm to the environment.
f. Dangerous Occasions – Classes of hazardous occurrences as

defined in the Occupational Safety and Health Act, for example,
inverted cranes, falling diggers, lifting failures, explosions, fires, etc.
g. Serious injury – An injury resulting in a fractured bone, burning the

deck exposed to chemicals, inhaling toxic vapors. Includes

DISASTER RECOVERY
MANAGEMENT (IRDRM)
occupational illness that causes a person to be hospitalized for more
than 24 hours, unless kept for observation alone.
h. Minimal Injury – Any emergency assistance to the injury that causes

the injured person to lose normal working hours in excess of 3 days,
after days or shifts when the injury occurred.
i. Loss Time Injury – Any injury that causes an individual to lose normal
working hours beyond the day or shifter period in which the injury
occurs and must be hospitalized for more than 24 hours or be
unhealthy for more than three consecutive days.
j. Accident Frequency Rate – The ratio of the number of lost time

incidents per million working hours.
k. Incident Severity Rate – The ratio of the number of days lost to

manpower due to incidents of lost time per million working hours.
Acronyms
ERP – Emergency Response Preparedness

HIRARC – Hazard Identification, Risk Assessment and Risk Control
FSO – JKR’s Facility Superintendent Officer
FM - Facility Manager
ERT - Emergency Response Team
EMT – Emergency Management Team
CRT – Crisis Management Team
JKKP – Department of Occupational Safety & Health (DOSH)
CPAR - Corrective & Preventive Action Report

DISASTER RECOVERY
MANAGEMENT (IRDRM)
2.0 IRDRM GOVERNANCE
2.1 IRDRM Committee
Organizational chart below is an ERT for building of National

Registration Department
Pic. 1 : National Registration Department ERP Chart
Notes: Jangka Prestasi Sdn Bhd as a Facility Management Contractor was

responsible to ensure all equipment and fire safety System are fully occupied
and opperational for all time.

DISASTER RECOVERY
MANAGEMENT (IRDRM)
2.2 Roles and Responsibilities
a. Incident Response Personnel (IRP)

i. Direct report to Risk Manager
ii. Compiled any report related to emergencies & disaster
iii. Prepare report (weekly, monthly, quarterly, half year & yearly)
iv. Conducting training, programme & public awareness
v. Site visit, evaluation & assessment
vi. Conducting audit related to building emergencies prevention
system E.R.T. manpower as per contract requirement
vii. Provide tactical support for organization (emergency
preparedness)
viii. Ensure all assembly was ready for used & accessible for all
during emergency
ix. Act as floor warden for organization during emergency
x. The incident response personnel shall be responsible for:
 Notifying emergency services
 Making the scene of an incident safe
 Administering first aid if required
 Undertaking preliminary rectification works
 Providing traffic and crowd management around the
incident site
 Liaising with and supporting any emergency services
when they arrive at the scene.

DISASTER RECOVERY
MANAGEMENT (IRDRM)
b. Emergency Response Team (ERT)

i. Direct report under Incident Response Personnel (IRP)
ii. Response to any incident or accident (medical, fire, natural disaster,
etc)
iii. Maintained all medical equipment or tools & record keeping
iv. Visual inspection for building firefighting equipment, fire prevention
system, etc
v. Prepare incident / accident report (weekly, monthly, quarterly, half
year, yearly, etc)
vi. Prepare daily report
vii. Conducting training staff, RU’s (medical, fire training, etc)
viii. Promoting awareness to staff, RU’s & public
ix. Assist Risk Manager in conducting crisis & disaster management
plan, training & programme
x. Prepare daily report, shift report, daily medical checklist
c. JPSB’s incident response services shall include undertaking minor

repairs to damaged infrastructure until the appropriate maintenance
or emergency services arrive at the scene.
d. Any actions taken by the contractor in response to an incident shall be

in accordance with the approved Incident Response and Disaster
Recovery Plan and may include notification to the FSO and other
emergency services and/or other authorities for action and/or
dispatching a service crew.
e.The incident response personnel shall liaise with authority body that
available nearby to make safe or isolate and incident site including but
not limited to traffic management and crowd management equipment.

DISASTER RECOVERY
MANAGEMENT (IRDRM)
f. JPSB shall develop an Incident Response and Disaster Recovery

Management Plan in accordance with the contract which shall
address:
i. The performance requirements and service level requirements.

ii. How the contractor shall manage the FM Services.
iii. Requirements of emergency and incident response agencies.
iv. Processes for response planning and responding to incidents.
v. Systems and standards for all necessary actions likely to arise from
incidents requiring rapid response.
vi. Responsibilities for response measures within the contractor’s
Team.
vii. Current details of all resources (personnel, plant and materials)
available to the contractor for the purpose of responding to
incidents.
viii. Communications systems.
ix. Protocols regarding the occurrence of incidents.
x. Monitoring and recording, including response times.
xi. Emergency agencies liaison procedures.
xii. Training inclusive of regular drill.
xiii. Safety.
xiv. Risk management.
xv. Record keeping.
xvi. The requirements advise by FSO and all relevant emergency
services agencies.
xvii. Management procedures that shall be implemented in the event of
disaster occurring including processes to be followed for recovery
from disasters including temporary relocation of some operations
facilities if required.

DISASTER RECOVERY
MANAGEMENT (IRDRM)
g. The IRDRM shall be consistent and integrated with all other

management plans developed by the contractor policies and plans
developed by emergency services and the FSO.
h. The Contractor shall undertake an Incident Response Drill on an

annual basis in coordination with emergency services. The type of
activities to be included in the drill shall be determined in consultation
with emergency services and the FSO.
i. The Contractor shall review and update the IRDRM plan at least
annually to ensure continued compliance with the contract.
j. The contractor shall hold half yearly simulation exercises to simulate

the readiness of the contractor to immediately respond, mitigate, put
under control and rectify any emergency/ disaster on failure/
breakdown of critical services such as electricity supply, water supply
and pipe bursts inside the buildings.

DISASTER RECOVERY
MANAGEMENT (IRDRM)
3.0 IRDRM Methodology
3.1 Process
Emergency response team members should be thoroughly trained for potential

crises and physically capable of carrying out their duties. Team members need to
know about Evacuations hazards in the workplace and be able to judge when to
evacuate personnel or when to rely on outside help (e.g., when a fire is too large to
handle). One or more teams must be trained in:
 Use of various types of fire extinguishers.
 First aid, including CPR and self-contained breathing apparatus.
The following Table 1 –Emergency Level Matrix shall be used by the facility
Management for identifying the emergency level during emergency.
Table 1 –Emergency Level Matrix
Type of Incident Emergency Level

Level 1 Level 2 Level 3
Head by Head by Head by
Facility Manager S.O -JKR
(ERT Controller) (EMT Controller)
Accident Accident resulting in Accident resulting in
minor injury at project site.
major injury or fatality
No Stop Work Order or multiplefatality or
issued involved public at
byAuthorities/Government project site.
Department. Short term stop work
order (less than 5
days).
Fire Fire discovered and Fire Dept was called Has attracted
quickly extinguished by and extensive media
projectpersonnel. damage caused attention or
toconstructed become
facilities/structure. national issue or
Dangerous Dangerous occurrence Dangerous involve minister
Occurrence arising out of or in occurrence arising out level.
connection withworks but of or in connection Potential of
 Collapse of has not involved with serious
scaffolding/working public or external parties. Works and has legalimplication.
platform involved public or Site was sealed
 Collapse of external parties. for

DISASTER RECOVERY
MANAGEMENT (IRDRM)
building operation.
orstructure
 Electrical Short
Circuit
 Escape of a
hazardoussubstance
 Failure of
Structure
 Lifting
Machinery
Failure
Flood Overflow from site
Overflow from site
boundary but has not
boundaryand has
caused damage to caused damage to
residential/commercial
residential/commercial
area or areaany or any
Environmental Sensitive
Environmental
Receptor Area (ESR).
SensitiveReceptor
Area (ESR).
Chemical Spill Chemical Spill from site Chemical Spill from
boundary but has not the site boundary and
reach nearest water body. interface with nearest
water body.
Land Slide/Slope Incident occurring at Incident occurring at
Failure construction site but has construction site has
not caused inconvenience caused
to the inconvenience to the
public. public.

DISASTER RECOVERY
MANAGEMENT (IRDRM)
3.2 Flowchart
Activities Document /
Step Process Flow
Responsibilities Details Reference
START
Receive the information of WhatsApp, Direct
1 ERT incident/accidents from nearby Phone Call &
worker. Face-to-Face
Receive Early
Information
Head to Location
2 ERT ERT head to the scene location. ]
No
Valid
Information
If the information is valid, ERT will
3 ERT
do an assessment immediately.
Yes
Take Early Action
4 ERT ERT will take an early action. No
Serious
If serious, ERT will call BOMBA, Yes

PDRM, Hospital. Before
5 ERT ambulance/BOMBA/PDRM Treatment and Direct Phone Call
arrive, ERT will give early Action
treatment or take early action.
Prepare
accident/incident
ERT will prepare
report
6 ERT accident/incident report in details
and submit it to Chairman. Accident/Incident
Form & Report
END

DISASTER RECOVERY
MANAGEMENT (IRDRM)
3.3 Incident Reporting
i) Reporting Accidents
Upon occurring of an accident,

a. Attend to employee promptly, injured person.
b. Determine the seriousness of the injury. Take pictures of the injury

environment if it is our employee.
c. Sent to the First Aider / Panel Doctor / Hospital
d. If the injured is not an employee, after taking pictures, get them to

describe the injury if it is possible and get them to sign on it.
e. Supervisor of the injured employee shall notify the Facility Manager

(FM) of the accident and filled up the Incident Report Form.
f. FM or appointed representative in the environmental, safety &

health committee shall conduct an investigation of the accident
internally by implementing appropriate immediate correction
Actions.
g. Submit the completed Incident Report Form to Facility

Superitendant Officer (FSO) JKR within 5 working calendar days
via electronic mail / fax.
h. FM then prepares the corrective & preventive action report within

48 hours using the Corrective & Preventive Action Report (CPAR)
to implement appropriate corrective measures upon identifying the
root cause.

DISASTER RECOVERY
MANAGEMENT (IRDRM)
i. The incident report shall be updated and upon corrective &

preventive action taken is effective and records are maintained.
j. Notification in an approved form is to be made to the respective

state Department of Occupational Safety & Health (DOSH)
whenever any accident arising out of or in connection with work
which caused any person that prevents him/her from following his
normal occupation for more than 4 calendar days.
Approved form stated as:-
1. JKKP 6 Form – Notification of Occupational Accident/ Dangerous

Occurrence.
2. JKKP 7 Form - Notification of Occupational Poisoning/Disease.
3. Whenever as a result of an accident arising out of or in connection

with work, has suffered serious bodily injuries or death, FM shall
notify the nearest Department of Occupational Safety & Health
office by the quickest means available. (E.g. telephone).
4. Respective project heads shall then communicate the results of

such incidents and corrective and preventive actions taken to other
projects within their zones.
5. Incident analysis by means of maintaining of a register of accidents

by Safety Health Officer and determining the trend of accidents for
instance in charts or other means of analysis that suits the
organization.
If medical check up is required
i. Human Resource (HR)/ FM shall handle the workers compesation,

SOCSO, medical benefits, medical leave, police report if necessary

DISASTER RECOVERY
MANAGEMENT (IRDRM)
ii. HR/ FM shall followup with the authorities, injured person and
management.
Incident Investigation
1. Incident investigation is an important tool for preventing reoccurrence

of incidents and identifying opportunities for improvements.
Incident investigations must be carried out for accidents and near
miss incidents where an injury has occurred or where there was the
potential for a serious injury or loss. The investigation should focus
on the immediate underlying and root causes of the incident.
2. The investigation must be thorough and be completed as soon as

practicable after the event with timely approach for determining the
root cause(s) of the incident.
3. The investigation will be documented using the investigation form

and if required, taking of witness or injured person statements.
4. Facility Manager if required, will review relevant documents e.g.

standard operating procedures, risk assessments, training records,
Toolbox meeting records and/or safety housekeeping checklist.
5. The investigation will ensure that if the nonconformity is identified the

appropriate and corrective and preventive actions are planned
initiated and recorded using the Corrective & Preventive Action
report form.
6. If the corrective & preventive action identifies new or changed hazards

upon reviewing the work process / activity, the FM shall fill up the
items located at the bottom of the CPAR form and submit the

DISASTER RECOVERY
MANAGEMENT (IRDRM)
CPAR form to HSE Representative review the risk.
7. Concerned personnel will then ensure the corrective actions are

implemented and review its effectiveness in a timely manner.
8. FM or concerned personnel will communicate the results during the

established environmental, safety & health committee meeting (where
available as per regulatory requirement) and to other projects under
the same division area in order to identify any trends that
might reveal areas for improvements)
3.4 Equipment and Operational Standard
JPSB are responsible to ensure all the equipment and system

that installed in National Registration Department are operational
standard. Among the equipment and facilities are:
i. Alarm system
ii. Firefighting equipment
iii. First aid facilities
iv. Sand bag
v. Spill kit
vi. Stretcher etc.
3.5 Training
JPSB wil be conduct training for their staff and client especially to be
prepare for any emergency response at least once a year.

DISASTER RECOVERY
MANAGEMENT (IRDRM)
3.6 Simulation
PSB shall undertake the simulations exercise for certain

engineering trade to measure the effectiveness of recovery to
the facilities in National Registration Department. Simulation
exercise for engineering trade such as breakdown of power
supply, cyber-attack and chiller breakdown.
i) Contractor Staff
JPSB shall establish Emergency Response Team and

conduct training which related for building safety, Fire Safety,
First Aider and etc.
ii) User/ client
JPSB plays main role to ensure all facilities in National

Registration Department are fully operational in good condition.
Therefore it is important for them to do simulation exercise.
Belows are an example of activities can be done:
 Power Supply Disruption this type of test is should perform after

hours for the least impact on regularly scheduled work. The power
shall go out for a short period of time.
 Cyber-attack the simulation model provides a user with the ability to

conduct a representative computer network and setup and execute
a series of cyber attack on certain target machines within the
network.

DISASTER RECOVERY
MANAGEMENT (IRDRM)
 Chillier Plant Breakdown The simulation exercise shall provide the

time taken to rectify and the recovery program if such breakdown
happens.
3.7 Planning and Measures
The purpose of IRDRM Planning is to ensure that the Facilities Management

team support for the National Registration Department establishes and
maintains documented IRDRM objectives and targets to implement the
Contract Obligations of Facility Management for National Registration
Department . Objectives and targets also provide a means for JPSB to
measure the effectiveness of its IRDRM efforts and improve the performance of
the IRDRM Management Plan.
3.8 Post Mortem
If any incident or event including Top Management Order for any ERP
Activation. Post Mortem will be conducted ascontinues preventive action after
incident.
4.0 Target and Output
JPSB hope there are Zero Incident during this project and will give full
commitment to ensure all workers and their contractors aware and
understand the SOP or any Safe Work Instruction.

DISASTER RECOVERY
MANAGEMENT (IRDRM)
5.0 References
i. MS1722-OSHMS. NIOSH Certification (atas talian)

https://ncsblog.wordpress.com/services/certification/ms-1722-oshms/
ii. OSH Management System at Workplace (OSHAS 18001) (2010) (atas talian)
http://workshop-oshe.blogspot.my/2010/10/osh-management-system-at-wor
kplace.html
iii. OHSAS 18001:2007 : Sistem OSHMS (2011) Laman Web Rasmi Jabatan
Standard Malaysia (atas talian)
http://www.jsm.gov.my/ms/ms-1722#.VjQoqtzoSSF
iv. Siti Marinnachu (2015) OSH Management System (atas talian)
http://documents.tips/documents/sistem-pengurusan-osh.html
v. Miesha Mia (2013) Occupational Safety and Health Management System (atas
talian) http://www.slideshare.net/MiEshaMia/3-osh-management
vi. Bablu Deo (2011) OHSAS-18001 AWARENESS (atas talian)
http://www.slideshare.net/babludeo123/ohsas-18001-awareness-by-bablu-d
eo
vii. Guidelines on Occupational Safety and Health Management System (2014).
Ministry of Human Resource, Department of OSH.
viii. Ceramah Sistem Pengurusan OSH-MS. (2010). Jabatan Keselamatan dan
Kesihatan Pekerjaan. Kementerian Sumber Manusia.
ix. Manual Rujukan Emergency Response Plan Jabatan Pendaftaran Negara

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JANGKA PRESTASI SDN BHD.

JABATAN KERJA RAYA MALAYSIA

KONTRAK PENGURUSAN FASILITI DAN PENYELENGGARAAN DIJABATAN

MS ISO 9001: 2015

POST. SAFETY HEALTH OFFICER POST. FM

DATE 01.11.2019 DATE 01.11.2019

INCIDENT RESPONSE AND

i) Facilities Management Emergency Evacuation Guidelines

INCIDENT RESPONSE AND

6.5 Appendix E - Team Emergency Contact List

6.7 Appendix G - Emergency Actions, but is not limited:

iv) Power Outage

6.8 Appendix H - Emergency Supply Kit

INCIDENT RESPONSE AND

The Facilities Management (FM) at National Registration Departmen has

1.2 Purpose and Objective

To prepare, manage and respond to any incident or accident on the asset.

1.3 Scope and Context

Summary of Premises /Facilities

The following is a summary of the premises / facilities based the details of

INCIDENT RESPONSE AND

Project Title : Facility Management For National Registration Department ,

Main Contractor : Jangka Prestasi Sdn Bhd (JPSB)

Contract Number : JKR / PERS / WPP /19/2019

Contract Duration : 60 Months

Tender Value : RM39,016,881.90

GST value : RM 2, 341, 012.91

Contract Value : RM 41, 357, 894.81

Site Owned Date : 1 Nov 2019

Expiry Date : October 30, 2024

Number of Levels : 15 floors, 4 basements and open

On-site Address : Maintenance Office, Level G, Tower Block, Putrajaya National

Scope of services in progress:

A.Facility Management Services

B.Engineering Operations Engineering & Maintenance Services

C.Technical Advice and Proposed Services

INCIDENT RESPONSE AND

a) The work a Landscape ( Landscape Services )

b) Structural and Civil Works ( Civil & Structural Services )

c) The work Electrical ( Electrical Works )

d) Works Mechanical ( Mechanical Works)

e) The work of the External (External Civil Works)

INCIDENT RESPONSE AND

1.4 Definitions, Acronyms and Abbreviations

a. Incident Response – An organized approach to addressing and

b. Disaster Recovery – The process, policies and procedures that are

c. Incident – Any unintended incident that may cause harm to humans,

d. Accident – an incident involving actual loss through injury, damage to

e. Near miss – An incident that can, in other cases, result in injury,

f. Dangerous Occasions – Classes of hazardous occurrences as

g. Serious injury – An injury resulting in a fractured bone, burning the

INCIDENT RESPONSE AND

h. Minimal Injury – Any emergency assistance to the injury that causes

j. Accident Frequency Rate – The ratio of the number of lost time

k. Incident Severity Rate – The ratio of the number of days lost to

ERP – Emergency Response Preparedness

INCIDENT RESPONSE AND