A STUDY

ON
EMPLOYEE AND EMPLOYER RELATIONSHIP IN
DR REDDY’S”
submitted in partial fulfillment for the award of
the degree of INTEGRATED MBA
Submitted by
KOMPELLY SURENDER
(H.T.NO:2278-1868-3020)
Under the supervision of
MR.D.SREEPAL
Assistant Professor

VISHWA VISHWANI INSTITUTE OF SYSTEMS AND

MANAGEMENT THUMKUNTA (V), SHAMEERPET,
HYDERABAD-500078
2020-21

1
 DECLARATION

I hereby declare that the dissertation titled “ EMPLOYEE AND EMPLOYER

RELATIONSHIP IN DR REDDY’S” has been documented by me during year 2020-

2021, under the guidance of Mr. D.SREEPAL, Assistant professor working at Vishwa Vishwani
institute of systems and management, Hyderabad in partial fulfillment of the requirement of the
award of Bachelor’s degree in management.

I also declare that the dissertation is the result of my own efforts and has not been copied from
any other source or submitted to any university before.

Place:

Date:

(KOMPELLY SURENDER)

H.T.NO:227818683020

2
 CERTIFICATE

This is to certify that the project report titled submitted by KOMPELLY SURENDER in the
fuifillment for the award of IMBA programme of department of Business management O.U
HYDERABAD, was carried out by MR.D.SREEPAL under my guidance . This has not been
submitted to any other university or institution for the award of any degree/diploma/certificate

D.Sreepal

signature of the guide

3
 ACKNOWLEDGEMENT

I feel a great privilege to get the opportunity to take up this project work on “ EMPLOYEE
EMPLOYER RELATIONSHIP IN DR REDDY’S

I would like to express my sincere gratitude and heartfelt thanks to Dr.P.CHAKRAVARTHY,

PRINCIPAL and Mr. G. SUMANTH KUMAR, H.O.D, Associate Professor for his continuous
support, guidance, and encouragement at all stages of my work.

I also express my sincere thanks to my guide Mr.D.SREEPAL for giving me the opportunity to
do this project and as well helping me by providing all the facilities in the college.

My special thanks to my family, for constant encouragement, guidance and support in

completion of project work.

I extend my sincere thanks to all my friends and relatives for their valuable help and suggestions.
Finally I thank all those who co-operated with me in every aspect as demanded by the
circumstances during the period completion of project work.

(KOMPELLY SURENDER)

H.T.NO:227818683020

4
 ABSTRACT
The study carried agitated out about the Employee Relationship Management
constitutes an arising trend of managing animal ability by architecture and advancement
abundant and mutually admired accord with employees. Focused on enabling to coast on
archetypal authoritative tasks with their employees. Agent accord administration has Here the
cardboard attempts to analyze the abstraction and acquire analysis implication. The capital
cold of this analysis is to abstraction the accord amid the agent and the administration and to
analyze the accent of employer agent relations. The primary abstracts accumulating
adjustment is acclimated and the abstracts are calm through well-structured questionnaire.
Effective communication is important for managers within organizations as to perform
fundamental elements of management, i.e., Planning, Organizing, Leading and controlling.
Communication encourages manager to perform their job and obligation. It serve as base for
planning. All necessary data should be discussed with manager who in-turn must
communicate the plans to execute them. Organization additionally require effective
communication with others regarding their activity undertaking. Likewise, leaders the same
as managers should discuss viably with their subordinates in order to attain group objectives.
Controlling isn’t feasible without written& oral communication.

The trend now a day’s show Impact on employee communication on performance is most
crucial job of modern HR professional and too often . Any workforce challenge can be linked
to poor communication including engagement, retention, productivity and performance.

5
 TABLE OF CONTENTS

CH. NO. PARTICULARS PAGE NO.

8-10
CHAPTER -1 INTRODUCTION

NEED OF THE STUDY 11

OBJECTIVE OF THE STUDY 12

SCOPE OF THE STUDY 14

METHODOLOGY 15

LIMITATIONS 18

19-30
CHAPTER -2 REVIEW OF LITERATURE

31-40
CHAPTER -3 COMPANY PROFILE
INDUSTRY PROFILE

41-65
CHAPTER-4 ANALYSIS & INTERRETATION OF THE STUDY
66-69
FINDINGS
CHAPTER -5
SUGGESTIONS
CONCLUSIONS

6
Bibilography 70
Annexure-1
Annexure-2
Annexure-3

7
 CHAPTER-1

INTRODUCTION

INTRODUCTION

EMPLOYEE RELATION

8
“EMPLOYEE Relationship Management” is the appellation that refers to accord development
and administration amid administration and their employees. There are a lot of altered issues that
can affect agent satisfaction, which has a absolute aftereffect on agent productivity. People in
organizations collaborate with anniversary added during work, formally and clearly as able-
bodied as socially and informally.

During the advance of interaction, relationships advance which are airy abutting links, black by
affections of love, hate, repulsion, respect, fear, all-overs and so on. Advisers are a part of an
organizations a lot of important admirers with the abeyant to be its a lot of able ambassadors.
Agent affiliation practices are initiatives for ensuring that advisers are blessed and are
productive.

Employee affiliation offers abetment in a array of means including agent recognition, action
development and estimation and all types of botheration analytic and disputes resolution. Agent
affiliation is a broader concept. It involves advancement a plan ambiance satisfies the charge of
alone advisers and management.

An able agent affiliation involves creating and cultivating a motivated and advantageous
workforce. Advisers are the capital assets of an organization. It is capital that the advisers
accomplish calm as a aggregate assemblage and accord appropriately appear the ability of a
accepted goal.

No assignment can be able if the individuals are affianced in connected conflicts and
misunderstandings. It has been empiric that targets are accomplished at a abundant faster amount
if the advisers plan calm and allotment a balmy accord with anniversary other. Advisers have to
be adequate with anniversary added to bear their best and adore their work.

Employee accord administration refers to managing the affiliation amid the assorted advisers in
an organization. The accord can be amid agent and the employer as able-bodied as amid advisers
at the aforementioned time. ERM is an art which finer monitors and manages the affiliation amid
individuals either of the aforementioned aggregation or from altered team.

Employee accord administration includes assorted activities undertaken by the above or the
administration to advance a advantageous affiliation a part of the advisers and abstract the best
out of anniversary aggregation members.

9
Employee affiliation refers to the accord aggregate by an agent with his administrator and added
colleagues. Companies admit the charge to advance advantageous agent relationships as it anon
affects the achievement and action of employees. A advantageous accord a part of advisers is all-
important for them to plan calm appear accomplishing a accepted goal.

Employee relations cover ambidextrous with agent indiscipline, advice abstain agent accent and
actual poor performance. The advisers have to be adequate with anniversary added for a
advantageous ambiance at work. It is the prime assignment of the superiors and aggregation
leaders to abash conflicts in the aggregation and animate a advantageous accord a part of
employees.

Communication is ‘act of giving receiving or exchanging data , ideas & opinions so that “ message “is
totally understood by both parties ‘ .

Communication is learning skill. However, while most people are born among physical ability
to talk, not all can communicate well unless they make special efforts develop and refine this
skill further. Very often, when they communicate with each other for granted, so much that
sometimes not remember how composite communication procedure actually is.
Communication is a course of action in which data being shared starting with one individual or
gathering then onto the next by using common images. It is stream of data, material, knowledge
& understanding between various people of different branches in any organization . Where
organization can’t address their objectives and challenges until they convey well. Great
communication prompts to good results, and towards more fulfilled , motivated and dedicated
employees

10
 NEED FOR THE STUDY
Organization capacities can be perform effectively when administrators impart up
close and personal, or by electronic means among bosses, peers, subordinates, clients,
provider, and contenders so on. Notwithstanding when they are not talking they are caught up
with perusing or composing reports, notices and letters which are distinctive types of
communication.. Communication has diminished land separate into storable and classified
structures and has encouraged an expansive number of individuals to associate with each
other.
Powerful communication, in this manner happens when beneficiary comprehends the
message in an indistinguishable sense from the sender needs to pass on

11
 OBJECTIVES OF THE STUDY

To abstraction the accord amid employer and the advisers in DR REDDY’S Hyderabad.

 To analyze the advisers attitude appear the management.

 To abstraction the accent of employer agent relation.

 To abstraction the altered aspects including in employer agent relation.

 To advance the altered accomplish for employer agent affiliation effective.

12
 STATEMENT OF THE PROBLEM
The accord amid the employer and agent in DR REDDY’S at Hyderabad is not
satisfactory, acceptable accord amid employer and agent has been afflicted due to assorted
factors such as administration not accouterment able advice to the employees, not absolution
them to participate in accommodation authoritative and so on. The botheration that this
abstraction intends to abode whether the agent achievement may alter based the akin of
alternation they accept with their managers. This abstraction intends to actuate whether there is
an aftereffect for ERM on achievement at the organization.

13
 SCOPE OF THE STUDY

1.The abstraction is mainly to assay the accord amid the advisers and management.

2. The ambit of the assay was actual all-inclusive about the absolute time aeon accessible was
actual bound for the purpose of the study, observation, assay and conclusion.

3. This abstraction helps to ascertain the agent accord and to advance the accord to the abundant
extent.

4. This abstraction as a acknowledgment to the administration enabling the m to yield adapted

activity to angle a acceptable affiliation a part of its employees.

5. Employee affiliation has become above ambition of the organization.

6. The abstraction has a ambit for added research.

14
METHODOLOGY
Research alignment is a way to systematically break the assay problem. It may be
accepted as a science of belief how assay is done scientifically. In it we abstraction the assorted
accomplish that are about adopted by a researcher in belief his assay botheration forth with the
argumentation abaft them. It is all-important for the researcher to apperceive not alone the assay
method/technique but aswell the methodology. Researchers aswell charge to accept the
assumptions basal assorted techniques and they charge to apperceive the belief by which they
can adjudge that assertive techniques and procedures will be applicative to assertive problems
and others will not. All this agency that it is all-important for the researcher to architecture his
alignment for his botheration as the aforementioned may alter from botheration to problem.

RESEARCH DESIGN

A assay architecture is the adjustment of altitude for accumulating and assay of abstracts in a
address that aims to amalgamate appliance to the assay purpose with abridgement in procedure.
In fact, the assay architecture is the conceptual anatomy aural which assay is conducted; it
constitutes the adapt for the collection, altitude and assay of data. Assay architecture stands for
beforehand planning of the methods to be adopted for accession the accordant abstracts and the
techniques to be acclimated in this analysis. Decisions apropos what, where, when, how much,
by what agency apropos an assay or a assay abstraction aggregate a assay design.

DESCRIPTIVE RESEARCH

Descriptive assay is usually a actuality award access generalizing a cross-sectional abstraction of

the present situation. Anecdotic assay studies are those studies which are anxious with anecdotic
the characteristics of a accurate individual, or of a group. In a anecdotic abstraction the
aboriginal footfall is to specify the objectives with acceptable attention to ensure that the
abstracts calm are relevant. If this is not done carefully, the abstraction may not accommodate
the adapted information. In anecdotic studies the researcher takes out sample(s) and again wishes
to accomplish statements about the citizenry on the base of the sample analysis.

15
SAMPLING

Sampling involves alternative of a baby amount of aspect from a ample accumulation of aspect
and assured that the advice aggregate from the baby accumulation will acquiesce judgments to be
fabricated about the ample the accumulation (population)

SAMPLING METHOD

The sampling adjustment acclimated for this abstraction is anticipation sampling. Convenient
sampling is one of the types of non-probability sampling address in which the sample.

SAMPLING DESIGN

A sample architecture is a audible plan for accepting a sample from the sampling frame. It refers
to the address or the action the researcher would accept in selecting some sampling units from
which inferences about the citizenry is drawn. Sampling architecture is bent afore any abstracts
are collected.

POPULATION: The citizenry of this abstraction is 50.

SAMPLE SIZE

Sample is a subset of population. Sample admeasurement is the absolute amount of accountable

called as a sample to represent citizenry characteristics. In this research, sample admeasurement
is 100.Therefore the sample admeasurement was called based on Hyderabad.

SAMPLING TECHNIQUE: In anticipation sampling Random sampling address was adopted.

METHODS OF DATA COLLECTION

The abstracts are calm from two above sources:

1. Primary data

2. Secondary data

RESEARCH INSTRUMENT

A well-structured check was able to yield assay a part of the employees.

16
QUESTIONNAIRE DESIGN

A check is a assay apparatus consisting of a alternation of questions for the purpose of

acquisition advice from respondents.

1. Open concluded question.

2. Close concluded question.

STATISTICAL ANALYSIS

TOOLS FOR DATA ANALYSIS:

Statistical accoutrement were acclimated to acquisition inference amid the capricious and assay
the result. The afterward accoutrement are used.

• Chi-square analysis

• Correlation

17
 LIMITATIONS

1.This abstraction is alone bound to this company.

2. Limited time continuance for the abstraction was the above attached factor.

3. Cost agency was addition attached factor.

4. To actualize acceptable angel respondents may accord the responses alter from the fact.

5. This getting a sample abstraction the assay may not be a accurate account of the target.

6. The abstraction was bound by capability, experience, and ability of the researcher in the field.

18
 CHAPTER-2
REVIEW OF LITERATURE

19
 REVIEW OF LITERATURE

Rai, 2013

The advisers are the pillars for the companies architecture of accord with the customers, a
advised and able-bodied anticipation – out action is appropriate but the companies to body
foundation for a able accord of advisers with the organization.

Kehoe and Wright 2013

The adeptness to actuate others and access their behavior, attitude, assessment and beliefs(Kehoe
and Wright 2013). Business owners are encouraged to use the ascendancy and systems they
accept in their alignment to actuate and access agents to plan calmly and finer to ensure that the
authoritative goals are met and acceptable relationships are maintained.

Bhattacharya et al. 2012

Bhattacharya states there are a amount of agent assimilation strategies that alignment can
advance in adjustment to advance the acceptable accord they accept with the employees. Several
sources including Kleinalten-Kamp and Ehret (2006), Strohmeier (2013) and Yan and
Stafford(2011) outline accord strategies targeted at workers adeptness cover amidst others
motivating, accouterment incentives, delegating important responsibilities, getting accessible and
transparent, aggregation architecture and so on.

Singh & Kumar, 2011

The charge for an ERM aural the action is sine quo non for every action operating in a aggressive
environment. ERM aims to aftermath successful, apple class, alignment through accord
architecture with and amidst its employees.

Jones and Sinnett, 2011

The adeptness to acquaint and get your bulletin across(Jones & Sinnet 2011). Acceptable advice
abilities will accredit business owners to back important information. They should never be argot
tied, apperceive what to say, and say it.

20
Pfeffer 2009

The adeptness to use adeptness (Pfeffer 2009), business owners accept to use the adeptness they
accept to access agents but not act in an alarming manner.

Buttle, 2009

ERM strives to body abiding relationships with admired employees. ERMs two basic centralized
user groups are advisers and managers. Managers can use ERM to advice them with a amount of
humans administration task: recruitment, training, achievement administration and remuneration.
ERM enables managers to acquaint with their teams, adjust advisers with the all-embracing goals
of the business, allotment advice and body a accepted understanding. ERM aswell offers
abutment to advisers through wok breeze clay that characterize how tasks should be performed,
accouterment of job accompanying advice and accord with colleagues.

Henry Ongori (2007)

The cessation in this abstraction that advisers are the continued appellation investments in an
alignment and as such administration should animate job redesign, assignment autonomy,
assignment acceptation and assignment identity, accessible book management, empowerment of
employees, application and alternative accept to be done decidedly with the cold of application
advisers and abbreviating agent turnover.

Mohanty (2006)

The achievement administration roadmap of Mohanty (2007) stipulates that achievement

administration is a cardinal and chip access in carrying abiding success to organizations by
convalescent the achievement of humans who plan in them and by developing the capabilities of
alone contributors. He defines achievement administration as the absolute abstraction of animal
relations administration (HRM), which is associated with an access to creating a aggregate eyes
of the purpose and aims of the organization, allowance anniversary agent compassionate and
admit his or her allotment in accidental to the organization.

21
Kevin et al.(2004)

Kevin et al.(2004) accept declared that although, there is no accepted framework for
compassionate the advisers about-face action but a advanced ambit of factors are advantageous
in admiration agent turnover.

Robbins (2003)

Defined attitudes as evaluative statements and they can be either favorable or abortive – apropos
objects, people, or events. Therefore they reflect how one feels about something. The favorable
statements may accommodate absolute furnishings apropos the anxious objects, getting or
accident admitting abortive statements may accommodate abrogating effects. An attitude is a
absolute or abrogating activity or brainy accompaniment of readiness, abstruse and organized
through acquaintance that exerts specific access on a person’s acknowledgment to people, altar
and situations. This analogue of attitude has assertive implications for managers. First, attitudes
are learned. Second, attitudes ascertain one’s predispositions appear accustomed aspects of the
world. Third, attitudes accommodate affecting base of one’s interpersonal relations and
identification with others. And fourth, attitudes are organized and are bankrupt to the amount of
personality.

Rai, 2013

The advisers are the pillars for the companies architecture of accord with the customers, a
advised and able-bodied anticipation – out action is appropriate but the companies to body
foundation for a able accord of advisers with the organization.

Kehoe and Wright 2013

The adeptness to actuate others and access their behavior, attitude, assessment and beliefs(Kehoe
and Wright 2013). Business owners are encouraged to use the ascendancy and systems they
accept in their alignment to actuate and access agents to plan calmly and finer to ensure that the
authoritative goals are met and acceptable relationships are maintained.

Bhattacharya et al. 2012

22
Bhattacharya states there are a amount of agent assimilation strategies that alignment can
advance in adjustment to advance the acceptable accord they accept with the employees. Several
sources including Kleinalten-Kamp and Ehret (2006), Strohmeier (2013) and Yan and
Stafford(2011) outline accord strategies targeted at workers adeptness cover amidst others
motivating, accouterment incentives, delegating important responsibilities, getting accessible and
transparent, aggregation architecture and so on.

Singh & Kumar, 2011

The charge for an ERM aural the action is sine quo non for every action operating in a aggressive
environment. ERM aims to aftermath successful, apple class, alignment through accord
architecture with and amidst its employees.

Jones and Sinnett, 2011

The adeptness to acquaint and get your bulletin across(Jones & Sinnet 2011). Acceptable advice
abilities will accredit business owners to back important information. They should never be argot
tied, apperceive what to say, and say it.

Pfeffer 2009

The adeptness to use adeptness (Pfeffer 2009), business owners accept to use the adeptness they
accept to access agents but not act in an alarming manner.

Buttle, 2009

ERM strives to body abiding relationships with admired employees. ERMs two basic centralized
user groups are advisers and managers. Managers can use ERM to advice them with a amount of
humans administration task: recruitment, training, achievement administration and remuneration.
ERM enables managers to acquaint with their teams, adjust advisers with the all-embracing goals
of the business, allotment advice and body a accepted understanding. ERM aswell offers
abutment to advisers through wok breeze clay that characterize how tasks should be performed,
accouterment of job accompanying advice and accord with colleagues.

Henry Ongori (2007)

23
The cessation in this abstraction that advisers are the continued appellation investments in an
alignment and as such administration should animate job redesign, assignment autonomy,
assignment acceptation and assignment identity, accessible book management, empowerment of
employees, application and alternative accept to be done decidedly with the cold of application
advisers and abbreviating agent turnover.

Mohanty (2006)

The achievement administration roadmap of Mohanty (2007) stipulates that achievement

administration is a cardinal and chip access in carrying abiding success to organizations by
convalescent the achievement of humans who plan in them and by developing the capabilities of
Meaning:

“ Communication is the specialty of mounting and achieve understanding between individuals. It

is the technique of trade data and additionally contemplations between at least two individuals
and it is important to viable administration.

Definition

“Communication can generally be defined as exchanging thoughts. Communication and

information stuck between two or more person, throughout a medium in a behavior that the
sender and the receiver be aware of the message in the common sense that is they widen common
accepting of the message.

Ramah (1985) defines Communication“ The transmission and receiving ideas, thoughts &
attitude verbally or non-verbally to produce favorable response”.

Ccommunication is the process by which meanings are exchanged among people through the use
of words where the communication process takes place from upwards to downwards.

NATURE OF COMMUNICATION:

1. Two – way process:

Communication is a procedure of understanding two-route between at least two people – sender

and collector. A man can't speak with himself.

24
2. Continuous process:

Trade of thoughts and sentiment among individuals is a continuous procedure in business and
non-business associations. Persistent cooperation advances comprehension and trade of data
important for basic leadership.

3. Dynamic process:

Communication amongst sender and recipient takes diverse structures and medium relying on
their states of mind and conduct. It is, subsequently a dynamic procedure that continues changing
in various circumstances.

4. Pervasive:

Communication is an unavoidable action. It happens at all levels (top, center, low) in every
useful territory (creation, fund, and faculty, deals) of a business association.

5. Exchange:

Communication includes trade of thoughts and assessments. Individuals associate and create
understanding for each other.

6. Means of binding together authoritative exercises :

Communication binds together interior authoritative condition with its outer condition. It
likewise coordinates the human and physical assets and proselytes them into hierarchical yield.

7. Verbal and non-verbal :

Despite the fact that words are dynamic transporters of data, motions can in some cases be more
capable than words. Outward appearances, sounds, signs and images are the non-verbal types of
correspondence.

8. Goal – arranged:

Communication is objective arranged. Unless the beneficiary and sender know the reason they
plan to accomplish through correspondence, it has minimal down to earth utility.

25
9. Foundation of administration:

Despite the fact that correspondence is coordinating capacity, it is vital for other administrative
capacities additionally .Designing designs and association structures, rousing individuals to
achieve objectives a controlling authoritative exercises all require correspondence among chiefs
at different levels.

10. Ameans, not an end:

Correspondence isn't an end. Powerful correspondence is a methods towards accomplishing the

end, that is, objectives achievement. It smoothens administrative tasks by encouraging arranging,
sorting out, staffing, coordinating and controlling capacities.

ROLE OF COMMUNICATION :

The phrase business communication use to send all message& get official reason like looking
after business, managing affiliation, coordinating formal issues of purposeful affiliation and so
on . It is separate by convention against individual and social communication.

Organization capacities can be perform effectively when administrators impart up close and
personal, or by electronic means among bosses, peers, subordinates, clients, provider, and
contenders so on. Notwithstanding when they are not talking they are caught up with perusing or
composing reports, notices and letters which are distinctive types of communication..
Communication has diminished land separate into storable and classified structures and has
encouraged an expansive number of individuals to associate with each other.

Powerful communication, in this manner happens when beneficiary comprehends the message in
an indistinguishable sense from the sender needs to pass on.

Communiation is the establishment for human association that creates normal comprehension
among at least two people. This advances normal goals through composed endeavors among
individuals having a place with various practical divisions.

Communication is the establishment for human interaction that creates common understanding
among at least two people.

IMPORTANCE OF COMMUNICATION :
26
In the fast varying world, managers communicate changes in technology, arrangement or people
to the subordinates. If communication system is well organized, it becomes easier for
subordinates to understand furthermore act upon the message. Communication plays central role
in the lives of folks and organizations.

1. Basis for planning:

Arrangement is the fundamental role of management. If strategies are well planned and
communicated for their implementation, it leads to directorial success. Preparation requires
general ecological scanning and information about interior and exterior association elements. A
successful system of communication helps in obtaining this information. Implementing the plans
requires communicating then to everyone in the organisation. Communication is thus, the basic
of planning.

2. Inspiration to work:

Employees are motivated to work if their needs are satisfied. Communication helps managers
know needs to their employees so that they can adopt suitable motivators and inspire them to
develop positive attitude towards the work environment.

3. Job satisfaction:

Exchange of information develops trust, confidence and faith amongst managers and
subordinates. They understand their job position better and, thus perform better. People are
committed to organizational objectives which promoters job satisfaction.

4. Commitment to organizational objectives:

Managers who follow an effective system of communication understand employee’s needs,

adopt suitable motivators to satisfy them, appraise their performance and provide them regular
feedback. The employees all work with commitment towards organizational objectives.

5. Coordination:

Communication facilitate hierarchical assets ( human and non-human ), singular objectives with
authoritative objectives and interior condition with outside condition. Coordination is the way to
authoritative achievement and communication is dynamic add to coordination.
27
PROCESS OF COMMUNICATION:

Communication process is a sequence of activities where message sent is understood by the

receiver in its intended meaning. For example, execution of a purchase order or conversation

through telephone shall be complete if the desired result is achieved, that is supplier sends the
desired goods and receiver of phone call acts as desired by the maker of the describe .

Communcaition is a process that connects sender with the receiver of the message and systematic
series of actions, operations of change directed to some end. However, in real life situations,
communication process is more complex than is sounds. And it consists of a series of basics
which results in sharing of meaning by sender and receiver..

These elements are discussed below:

Sender:

Sender is the individual who starts produces and sends the message. He speaks to the wellspring
of message. The communication procedure starts when the sender builds up a thought or message
he needs to transmit. He should organize the thoughts in way that can be comprehended by the
beneficiary. A teacher conveying an address in the classroom is the sender of the message and
administrator tending to his group in a gathering is sender of the message.

Message:

Message is the real trick or data that the sender needs to pass on. He may pass on it verbally (by
composing or talking) or non-verbally (through signals or body language).Whatever the frame,
the message would be plainly shaped with the goal that coveted target is refined.

Encoding:

Once the sender is clear of what message to transmit, he chooses the code through which the
message should be transmitted. The message is conceptual and impalpable and in this manner,
must be changed over into some shape (words, motions, pictures and so forth,) to make it
importance full. Encoding implies changing over the message into images.

Encoding offers significance to the message or changes over thoughts into codes which can be
comprehended by the recipient. Encoding implies making an interpretation of the message into
28
words (composed or talked) images or motions. It might be a mix of the three. The code ought to
be proper to the circumstance that is, translated by the beneficiary in the way planned.

Transmission:

Transmission includes choosing the medium or channel of communication. Once chose that the
message must be sent in composing, the sender may choose the electronic channel and the
medium of email or fax. Short messages can be transmitted through phone long messages can be
sent through letters or brochures.

Selection of channels relies on the message to be passed on, individual inclinations of the sender
and nature of data. Short messages are by and large sent through phone. Where illustrations,
graphs and representations frame some portion of the message, it ought to be sent in composing.
Individual inclinations incorporate sender's inclination for a specific channel.

A few senders want to impart in composing however short the message might be and along these
lines, lean toward the composed channel of transmission. Nature of data alludes to quickness and
privacy of data. Classified data where quick criticism is required is for the most part transmitted
orally.

Receiver:

Collector is the individual or a gathering of people to whom the message is passed on. If there
should be an occurrence of telephonic discussion, the sender can send message to one collector
however if there should be an occurrence of gathering discourses, courses and meetings,
beneficiaries taxi be more than one. The message must be planned; encoded and transmitted in a
way that beneficiary can comprehend it effortlessly. Utilization of specialized words, languages
and convoluted images ought to be evaded. Depending on the channel selected, receiver may be
listener, viewer or a reader.

Decoding:

Disentangling implies giving significance full translation to the message. On accepting the
message, the recipient makes an interpretation of the images into significance full data to the best
of his capacity. Communication is compelling f beneficiary comprehends the message similarly
as planned by the sender. The beneficiary should in this way, be acquainted with the codes and
images utilized by the sender.

Noise:
29
It speaks to the irritating variable during the time spent communication. It meddles with powerful
communication and decreases clearness of the message. The message might be translated
uniquely in contrast to planned by the sender. Speaking almost a machine making sounds ,
unsettling influence in phone line, physical infirmity to mental pain of sender or beneficiary ,
physchological hindrances ( level of trust , fear , observation and so forth,.) are the regular types
of commotion that impede the nature of message transmitted from sender to the collector.

Feedback:

Criticism is beneficiary's reaction to sender's message. The beneficiary communication his

response to the sender through words, images or signal. It is the inversion of correspondence
process where collector turns into the sender and sender turns into the recipients. Unless the
collector reacts to the message, communication process is inadequate.

Criticism encourages the sender to change his message, if necessary. It likewise enables the
collector to clear questions on the message, make inquiries to fabricate how certainty and
empowers the sender to know proficiency of the message. Criticism influences the
correspondence to process finish.

During face –to-face communication, the sender can immediately receiver the feedback but in
written communication, it takes time for sender to receive feedback on the message. A written
notice sent by manager to the employees to work seven days a week instead of six can be
implemented when everybody has read and signed the notice. Subordinates will give

feedback on the notice and recommend changes, if required. Managers can implement the notice
only if it is accepted by the subordinates, unless it is order.

Feedback increases efficiency and applicability of communication.

Feedback plays important role in two way communication. In one- way communication, sender
communicates with the receiver without getting any feedback but in two – way communication
receiver provides feedback to the sender. Through on e-way communication takes less time and
is more orderly (it avoids noise and chaos), feedback in two-way communication makes it more
accurate and precise.

30
.

CHAPTER-3
INDUSTRY PROFILE
COMPANY PROFILE

31
 INDUSTRY PROFILE

The Biologic Industry creates, delivers and markets drugs bookkeeper for use as
meds. Biologic organizations can accord on the whole enveloping as well as cast drugs. They are
responsible to a variety of laws and guidelines pertinent the protecting, testing and business of
medications. The capital point of an exact Biologic Industry is to propel examination and convey
tranquilizes in change in accordance with provid e blossom tribulation for the people in the societ
y. The Biologic Industry like added ventures is exposed to pursue emphatic standards and
guidelines.

The Biologic Industry needs to pursue ru les about patent, business as healthy as testing of
medications that are selected to appear to the bazaar as prescriptions. Since the beginning of the
Biologic Industry in the nineteenth century, it has secured a proceeded with way and now it has
turned out to be one of the a great deal of influencing and recognized industry in the apple with
both fight and approval on its part.

Pharmaceutical Industry is real bottomless demeaned on high the advancements and disclosures
that are manufactured to look for new kinds of medications and aswell to look for new tender of
drugs. One can aswell contrasts aural the business pertinent the previously mentioned biologic or
address and modified organizations aural the Biologic Industry loo k to pursue d ifferent ways
for the previously mentioned thing. Biologic Analysis and Biologic Innovation are two real
viewpoints in the Biologic Industry:

MEDICATION DISCOVERY:

Medication Analysis is an activity through which dormant medications are exhorted or found. It
has been empiric in the cultivated that a great deal of the medications were created by
organization of detaching the alive essential from cures which are adequate in qualities or
through expansion friendly of examination acknowledged as unintentional revelation.

This move is made progressed thereafter the examination is done and an issue is articular as an
inactive medication. The improvement takes homestead a while later that as the essential is irate
into a drug. So this is aswell exhorted as a very

32
Significant activity and has bounteous emphasize in the Biologic Industry. For the native time
ever, in 2006, all-around spending on pronouncement biologic packed $643 billion,

indeed, even as development impeded to some degree in Europe and North America. The United
S tates represents about divided of the inside and out biologic market, with $289 billion in
yearly, deals pursued by the EU and Japan. Developing markets, for example, China.

Russia, South Korea and Mexico outpaced that showcase, growing a huge81 percent.US
aggregation advance was kept up even while included top businesses saw moderated or no
development. Desp ite this, the biologic business is — and has been for a considerable length of
time — the a great deal of helping of all organizations in the U.S. In the commemoration Fortune
500 surve y, the p pharmaceutical industry bested the record of the a great deal of helping
enterprises, with an affirmation of 17%on income.

Indian Biologic Industry today is the forefront operator of India's science-based industry with
cutting edge arrangement capacities in the roundabout real esatate of biologic achieve and
innovation. A terrible sorted out division, the Indian Biologic Industry is evaluated to be account
$4.5billion, developing at about 8to9persent every year. It

It assumes a key job in declaration and edible improvement in the essential grounds of meds,
brags of prevalent makers and proliferating units acclimated by definitive experts in USA and
UK. Sweeping organizations related with this zone acknowledge irate helped and advance
headed this actuating improvement in the practiced 53 years and put India on the Biologic guide
of the world.

The biologic region is horrendous overflowed with included than 20,000 enrolled units. It has
communicated intensely in the bear two decades. The curve 250 biologic organizations authority
70% of bazaar with bazaar mallet captivation nearly7%of the bazaar share. It is an intensely
blasted bazaar with seven sum hostility and government sum control. The biologic business in
India meets about 70%of the nation's intrigue for total medications, biologic intermediates,
biologic details, synthetic concoctions, tablets, cases, orals and injectibles. There are around 250
abundant units and around 8000 Small Scale Units, which life systems the measure of the
biologic business in India (counting 5Central Public Area Units). These units fallout the total
ambit of biologic definitions, i.e., medications open for consuming by patients and around 350

33
total medications. i.e., synthetic concoctions tolerating ameliorative sum and adjusted for get
together of biologic definition.

Fabricates are chargeless to repercussions any biologic fittingly acclimated by the Biologic
Ascendancy Authority. Innovatively capable and completely confident, the biologic business in
India has low expenses of creation, low R&D costs, cutting edge exact labor, spine of urban
research centers and a gradual addition absolute opposite of exchange. The Biologic Industry,
with its prosperous precise gifts and investigation abilities, exact by Intellectual Property
organization is capable set to yield on the widely inclusive market.

EQUIPPED WORKFORCE:

India has a bowl o f framework with top legitimate and complex ampleness as aswell achieved
workforce. It has a cultivated arrangement power and English is much of the time utilized.
Proficient casework are accessible.

FINANCIALLY SAVVY CHEMICAL SYNTHESIS:

Its piece of information chronological registry of improvement, praticularly in the broadness of

greater cost-valuable actinic amalgam for arranged biologic atoms is cultivated . It gives a
progressed variet y of total medications and fares grown-up total medications.

Legitimate and FINANCIAL FRAMEWORK:

India has a multi year old private enterprise and suitably has a strong recognized system and
capable financial markets. There is as of now an acclimated widely inclusive indu stry and
business commu nit y.

DATA AND TECHNOLOGY:

It has an adequate course of action o f apple - classes educatio nal institutio ns and acclimated
qualities in Informatio n Techno logy.

GLOBALIZATION:

The countr y is focused on a chargeless bazaar encapsulation and globalizatio n. Most

importantly, it has a 70 on-screen character normal chic market, which is ceaselessly developing.

CURRENT SCENARIO

34
THE GROWTH SCENARIO

India's US $ 4 .1 billion biologic industry is developing at the measure of 14 percent for each
year. It is one of the better and a great deal of vanguard a piece of the creating cou ntries. More
than 20,000 enrolled biologic manu factures live in the countr y. The quiet p harmaceutical
industry accomplishment is acknowledged to beat Rs.260 billion in the financial year 2002,
which records aforetime 1 .3% of the inside and out biologic part. Of this, total medications will
accou nt for Rs. 54 bn (21%) and definitions, the real Rs 210 b n (79%).

Official SUMMARY

This homestead been manufactured befitting in apperception the Indian Biologic industry, its in
advance sum when contrasted with the overall Biologic Industry. India's US$ 3.1 billion biologic
industry is developing at the measure of 14 percent for every year. It is one of the better and a
great deal of vanguard a piece of the creating nations. The Indian Biologic territory is dreadful
overflowed with included than 20,000 enlisted units. It has communicated intensely in the
persevere through two decades. The curve 250 biologic organizations command 70% of the
bazaar with bazaar mallet captivation about 7% of the bazaar share. It is an intensely blasted
bazaar with astringent sum enmity and government sum control. At that point, we loo k at the
bazaar and heretofore book of P pharmaceutical organizations in Ind ia which expedites us to
investigation MATRIX P HARMALABS

FUTURE PROSPECTS

The Indian Pharmaceuticals bazaar is acknowledged to capacity US$55 billion of every 2020
from US$12.6 billion of every 2009. This was begun in a home "Indian Pharma 2020: Propelling
affirmation and acknowledgment, insight exact potential" by McKinsey and Company. In the
previously mentioned report, it was aswell referenced that in a progressing heretofore situation,
the pharma bazaar has the additional inactive to capacity US$70 billion by 2020.

Because of access in the populace of top resources gathering, there is real probability that they
will open a suspended US$ 8 billion bazaar for pack organizations undertakings sum sedates by
2015. This was assessed in a home Emst and youthful. The quiet pharma bazaar is assessed to
pass up 2015. The blossom torment bazaar in India to capacity US$ 31.59 billion

35
 COMPANY PROFILE

ABOUT THE COMPANY

Dr. Reddy's research facilities was established by Dr. Anji Reddy, business visionary researcher,
in 1984 the DNA of the organization; is exhausted from its draftsman and his eyes to approve
India's native investigation drove all-around biologic total, .indeed, it is this soul of enterprise
that has molded the accumulation to move toward becoming what it is today. The
conglomeration is centered around making and conveying cutting edge and better articles than
exhortation people advance recovering lives.

Dr. Reddy's is the investigation based accumulation with precise chip tasks. The total creates,
articles and markets a propelled ambit of biologic articles India and abroad. Dr. Reddy's
produces achieved measurement frames, alive biologic fixings, symptomatic, units, scientific are
and biotechnology items. The basal examination undertakings of Dr. Reddy's centered around
scourge diabetes, bacterial diseases and agony.

Since its introduction to the world in 1984, Dr. Reddy's has claimed to airing the walkway of
examination and increase in blossom sciences R whirlpool's has been a missions to continue and
propel the unrivaled of life, and they; hurls had around two many years of making safe biologic
Solutions with a definitive reason for legitimate the apple a heather place. Dr. Reddy's complete
and bear cutting edge biologic blossom burden arrangements that people worship longer,
recuperating and included favorable lives. Reddy's comprehensive definitions acknowledge
aswell become real acknowledged in quality-cognizant adjusted markets, for example, the US
and Europe. We are good to go to progress real wings included and blow included lives past the
globe

In 1973, a while later tolerating six years of colleague in the achievement and achieving of new
innovations in total medications from available territory total IDPL, Hyderabad. Dr Reddy's
absitively to alpha up basal medications gathering around then there were not many included
players in the surreptitious region at that finish of the biologic sum chain.

36
In 1975, Dr. Reddy's begun the design of uniloids of which he was the organizer overseeing head
it was fact that they created a move that was to turn into the verification of the collection in the
years to come.

This move was native to gather and carbon R&D class whenever in advance of essential the
design of the plant. In view of the arrangement done in these labs he complete a bulb in 1976 to
produce, for the native time in India, biologic claimed 'metrodinazole' for the investigation of
amoebic looseness of the bowels the biologic turned into a hit.

In 1981, as overseeing overseer of acknowledged organics Ltd; Dr. Reddy's point was to
progress and achieve a propelled range of total medications to authorize the biologic business to
torrent their details. Liberated. There were distant from everyone else a prop of – biologic
organization's around then with the settlement to progress more up to date medications bit they
would not publicize the total to included formulators. Here, Dr. Reddy's assumed an above job in
beat the innovation and get together of 'sulphamethonazole 'an enemy of bacterial in India.
Increase dream was to do it all alone, in light of the fact that that was the time that his extra
concurrence with association was aswell disintegrating. He understands his fantasy anon from
that point, again the acclimated Dr. Reddy's research centers in 1984. The activity and get
together of methyldopa was a definitive test.

The conglomeration has a few qualifications surprisingly. Getting the native biologic
accumulation from Asia Pacific (outside Japan) to be recorded on the New York Banal Exchange
(on April 11, 2001) is distant from everyone else one a piece of at that point. What's more, as
usual, Dr. Reddy's did it in the a great deal of troublesome of issues border vast suspicion. Dr.
Reddy's came up trumps not the only one tolerating its cliché oversubscribed but rather aswell
adequate the best expecting IPO that year.
Dr. Anji Reddy's is physically fit acknowledged for his love for examination and biologic
disclosure. Dr Reddy's begun its biologic investigation customized in 1993 and aural three years
it achieved its native rupture through by out permitting an enemy of – diabetes particle to Novo
Nor disk jockey in Advance 1997/With this genuine infant yet relevant advance, the Indian
business experienced a prime example turn around in its heavenly attendant from getting
acknowledged as only 'copycats' to 'trailblazers'! Through its prosperity, Dr. Reddy's spearheaded
biologic investigation in India. There are a few such affectations validity in the organization's
change from a total biologic (API) engineer into a precise chip all-around biologic collection
today.

37
Today , the total articles and markets API(Bulk Actives), Accomplished Dosages and Biologics
in more than 100 nations around the world, in promotion to tolerating a real capable Biologic
Analysis Pipeline. On the off chance that Dr. Reddy's begun its native enormous move in 1986
from achievement and business total actives to the quiet (Indian) bazaar to Accomplishment and
sending out hard to-make total votes, for example, Methyldopa to horrendous adjusted past
business sectors, it needed to not the only one influenced legitimate and recognized obstacles but
rather aswell activity intensely acknowledged outlook issues of Indian Pharma getting obvious as
makers of 'modest' and in like manner 'low quality' pharmaceuticals.

MANUFACTURING UNITS:

Cheminor drugs Ltd. Merged in to Dr. Reddy’s Labs in the year 2000-01 restructured as
Strategic Business Units.

Bulk

Branded conception

Generics

R&D arising business

Corporate centermost

Units: Strategic Business Units Bulk has 6units.

3 units in Bollarum

1 assemblage in Jeedimetla.

1 assemblage in Miryalaguda

1unit in PydiBhimavaram

 QUALITY POLICY:

38
Dr. Reddy’s is committed to accommodate customer’s articles affair or above exceptions
consistently in agreement of specifications, delivery, abstruse support, regularity acquiescence &
competitive.

Customer Focus:

We are committed to contentment barter by accouterment articles and casework that beat
expectations consistently in agreement of quality, acceleration to market, supply and
competitiveness

Execution Excellence:

We will consistently advance systems, technologies, infrastructure, authoritative acquiescence

and abstruse support.

Competency Building:

We will ensure top akin of adequacy by alluring and application accomplished cadre in all areas
through around-the-clock apprenticeship and development.

Beneficial Partnerships:

We will advance and advance mutually benign relationships with all business assembly and
accommodate abiding amount to all stakeholders. Consistently advance the procedure,
technologies & basement to continuously bigger the superior of articles produced. Ensure
optimum training to all cadre answerable for superior accompanying activities. Advance
mutually benign accord with vendors, adorn the superior of activity of advisers & accommodate
abiding amount of shareholders.

• SOCIAL INITIATIVES:

We at Dr. Reddy’s yield pride in the company’s mission – to advice humans advance
convalescent lives. This cold is accomplished by accretion admission and affordability of
medicines through the company’s generics, API, and branded generics products, and by
acclamation unmet medical needs by addition through its Specialty and NCE businesses.

39
We see Social Initiatives as an basic basic of Corporate Social Responsibility. Our investments in
the association accept gone above the adhoc cost of funds, to planned programs in adequacy
building. We do this by acknowledging the afterward organizations:

40
 BOARD OF DIRECTORS:

Dr’s Anji Reddy, Chairman Late

Dr. Reddy's Laboratories/CEO

Erez Israeli, Chairman & CEO (Current)

K. Satish Reddy, COO & MD

Abhijit Mukharjee, President Global Genetics

Dr. Cartikeya Reddy, Senior Vice-President & Head Biologics

KB. Shankara Rao, Exicutive Vice-President IPDO

Vilas bholye, Head – Formulations Manufacturing

Dr. Raghav Chari, Senior Vice-President-Proprietary Articles

Prabir Jha, Senior Vice-President Global Chief HR.

Amit Patel, Senior Vice-President & Head-NA Genetics

COMPANY VALUES

Our business practices are guided by accomplished ethical standards of accuracy candor and
transparency. To strive for arete in aggregate they think, say and so. The ethics that adviser the
thoughts and accomplishments are:

• Quality:

Reddy’s are committed to accomplishing the accomplished levels of superior in aggregate we do

to contentment customers, centralized & external, every time.

• Respect for the individual:

We advocate the self-esteem and address of anniversary added by creating an accessible ability
accessory for announcement of angle and account irrespective of hierarchy

41
 CHAPTER-4
DATA ANALYSIS AND INTERPRETATION

42
 ANALYSIS AND INTERPRETATIONS

S. No Nature of response No. of Respondents %

1 Highly satisfied 0 0
2 Satisfied 35 70
3 Normal 12 24
4 Dissatisfied 3 6
5 Highly dissatisfied 0 0

No. of Respondents %

70

Interpretation

35 From the aloft table,

the researcher has the
24 afterward inference :

12  70% of the
6 respondents are
3
0 0 0 0 annoyed with their
job.

 24% of the respondents are commonly annoyed with their job.

 6% of the respondents are annoyed with their job.

43
TABLE – 2
Opinion Regarding the Facilities Provided and Non- Statutory Welfare Measures

S. No Nature of response No. of Respondents %

1 Highly satisfied 0 0
2 Satisfied 43 86
3 Normal 7 14
4 Dissatisfied 0 0
5 Highly dissatisfied 0 0

100
90 86
80
70
60
50 43
40
30
20 14
10 7
0 0 0 0 0 0
0

No. of Respondents %

Interpretation

From the aloft table, the researcher has the afterward inference :

 86% of the respondents are annoyed with the accessories provided in the company.

 14% of the respondents are commonly annoyed with the accessories provided in the company.

44
TABLE – 3
COMMUNICATION

S. No Nature of response No. of Respondents %

1 Well informed 30 60

2 Sometimes informed 18 36

3 Not informed 2 4

70
60
60

50

40 36
30
30

20 18

10
4
2
0

No. of Respondents %

Interpretation

The researcher deciphered the afterward from the aloft table :

 60% of the respondents are able-bodied informed.

 36% of the respondents are sometimes informed.

 4% of the respondents are not informed.

45
TABLE – 4
Upward Communication

S. No Nature of response No. of Respondents %

1 Well 24 48
2 Only at times 26 52
3 Not at all 0 0

60
52
50 48

40

30 26
24
20

10

0 0
0

No. of Respondents %

Interpretation

From the aloft table one can infer the following:

 48% of the respondents feel that their angle are able-bodied announced upwards.

 52% of the respondents feel that their angle are announced alone at times.

46
TABLE – 5
GRIEVANCE SETTLING
Participation of Superior and top Management to Settle Grievance

S. No Nature of response No. of Respondents %

1 Always 48 96
2 Sometimes 2 4
3 Not at all 0 0

120

100 96

80

60
48
40

20
2 4
0 0
0

No. of Respondents %

Interpretation

 96% of the respondents feel that their superiors and top administration consistently participate
to achieve grievance.

 4% of the respondents feel that their superiors and top administration sometimes participate to
achieve grievance.

47
 TABLE – 6
Employees Satisfaction Regarding Grievance Settlement

S. No Nature of response No. of Respondents %

1 Often 23 46
2 Sometimes 17 34
3 Rare 10 20
4 Never 0 0

50
46
45
40
35 34

30
25 23
20
20 17
15
10
10
5
0 0
0

No. of Respondents %

Interpretation

From above table one can infer the following:

46% of the respondents are generally annoyed with affliction settlement.

 34% of the respondents are sometimes annoyed with affliction settlement.

 20% of the respondents are rarely annoyed with affliction settlement.

48
TABLE – 7
DISCIPLINE
Awareness of the Rules Regarding Discipline

S. No Nature of response No. of Respondents %

1 Very Well 41 82
2 Sometimes 9 18
3 Not at all 0 0

90
82
80
70
60
50
41
40
30
20 18
9
10
0 0
0

No. of Respondents %

Interpretation

The afterward inferences can be fabricated from the aloft table :

 82% of the respondents are able-bodied acquainted of the antidotal rules.

 18% of the respondents are sometimes acquainted of the antidotal rules.

49
TABLE – 8
Application of the Disciplinary Rules

S. No Nature of response No. of Respondents %

1 Applied on all occasions 50 100

2 Applied at times 0 0

3 Not applied at all 0 0

120

100
100

80

60
50

40

20

0 0 0 0
0

No. of Respondents %

Interpretation

From the aloft table one can infer the afterward advice :

 All the respondents feel that the antidotal rules are activated on all occasions.

50
 Employees Opinion Regarding the Punishment for Violation of Rules

S. No Nature of response No. of Respondents %

1 Suitably punished 50 100

2 Occasionally punished 0 0
3 Ignored 0 0

120

100
100

80

60
50

40

20

0 0 0 0
0

No. of Respondents %

Interpretation
The following details are inferred from the above table :

 All the respondents feel that the company suitably punish those who

hurt/violate rules of discipline.

51
TABLE – 10
Employees Opinion about the Opportunities to Upgrade Skills in Training Programs

No. of
S. No Nature of response %
Respondents
1 Strongly agree 20 40
2 Agree 8 16
3 Undecided 12 24
4 Disagree 8 16
5 Strongly disagree 2 4

45
40
40
35
30
25 24
20
20
16 16
15 12
10 8 8
5 4
2
0

No. of Respondents %
INTERPRETATION
From the above table one can infer the following:

 40% of the respondents strongly agree that they have got lot of opportunities
to upgrade skills in training programs.

 16% of the respondents agree that they have got opportunities to upgrade
skills in training programs.

 24% of the respondents have no idea.

 16% of the respondents feel the opportunities to upgrade skills in training

programs.

52
TABLE – 11
Employees Opinion about the Identification of the Training Needs

No. of
S. No Nature of response %
Respondents
1 Strongly agree 30 60
2 Agree 12 24
3 Undecided 8 16
4 Disagree 0 0
5 Strongly disagree 0 0

70
60
60

50

40
30
30
24
20 16
12
10 8

0 0 0 0
0

No. of Respondents %

INTERPRETATION

From the above table one can infer the following:

60% of the respondents acerb accede that they training needs articular by their superiors are able
and appropriate.

 24% of the respondents accede that they training needs articular by their superiors are able and
appropriate.

 16% of the respondents accept no idea.

53
TABLE – 12
Employees Opinion about the Trainers Communication

No. of
S. No Nature of response %
Respondents
1 Strongly agree 36 72
2 Agree 14 28
3 Undecided 0 0
4 Disagree 0 0
5 Strongly disagree 0 0

80
72
70

60

50

40 36

30 28

20
14
10
0 0 0 0 0 0
0

No. of Respondents %

Interpretation
From the above table one can infer the following :

 72% of the respondents acerb accede with the trainers communication.

 28% of the respondents accede with the trainers communication.

54
 TABLE – 13

Employees Opinion about the Arrangements Made for Training

No. of
S. No Nature of response %
Respondents
1 Excellent 9 18
2 Good 41 82
3 Undecided 0 0
4 Poor 0 0
5 Very poor 0 0

90
82
80
70
60
50
41
40
30
20 18
9
10
0 0 0 0 0 0
0

No. of Respondents %

Interpretation
From the above table one can infer the following:

 18% of the respondents feel that the accomplished arrange are fabricated for training
programs.

 82% of the respondent’s feel that the arrange fabricated for training is good.

55
TABLE – 14
Effectiveness of job Performance through Training Programs

No. of
S. No Nature of response %
Respondents
1 Strongly agree 5 10
2 Agree 32 64
3 Undecided 13 26
4 Disagree 0 0
5 Strongly disagree 0 0

70
64
60

50

40
32
30 26

20
13
10
10 5
0 0 0 0
0

No. of Respondents %

Interpretation
From the above table one can infer the following :

 10% of the respondents acerb accede that the training programs access the capability of job
performance.

 64% of the respondents accede that the training programs access the job performance.

 26% of the respondents accept no idea.

56
TABLE – 15
Participation of the Employees in Training Programs

No. of
S. No Nature of response %
Respondents

1 Very much participate 9 18

2 Participate 41 82
3 Undecided 0 0
4 Not participate 0 0
5 Very much ignoring 0 0

90

80

70

60

50 No. of Respondents
40 %

30

20

10

Interpretation
From the above table one can infer the following :

 18% of the respondents feel that the advisers actual abundant participate in the training
programs.

 82% of the respondent’s feel that the advisers participate in the training programs.

57
SECTION B: Measure of Effective Communication
Table no.4.5-Showing you are urged to be extremely open and candid with each other.

No., Respondent %.
strongly agree (SA) 18 36%
Agree(A) 9 18%
neutral(N) 12 24%
disagree(DA) 07 14%
strongly disagree(SD) 04 8%
Total 50 100%

Graph no: 4.5

No., Respondent
SA A NDASD
4
7
18

12
9

Table no 4.5:

Interpretation: Majority of employees are satisfied at BESCOM urged to be open and

candid . There are less employees who are not satisfied. It indicates nearly all employees are
satisfied to be responsible and job satisfaction.

58
 Table no.4.6- Showing my opinion and exchange information are felt freely in
organization.

No., Respondent Percentage

(SA) 15 30%
(A) 12 24%
(N) 15 30%
(DA) 04 8%
(SD) 04 8%
Total 50 100%

Graph no: 4.6

20

15
No.,
10 Respondent

5 Series 2
0
Sa a n Da Sd

Source: Table no 4.6

Interpretation: Most of respondents agreed and are neutral that communication facilitates exchange
of data and opinion in the organization. It was also found that majority of respondents were strongly
agree that communication helps in enhancing operational efficiency. These indicate that people in
organization are free to move.

59
Table no.4.7-Showing are you kept informed how well organizational goals and objectives
being met.
Organizational goals and No., %.
objectives Respondent
strongly agree 12 24%
(SA)
Agree 15 30%
(A)
Neutral 12 24%
(N)
Disagree 08 16%
(DA)
Strongly Disagree 03 6%
(SD)
Total 50% 100%

Graph no: 4.7.

Organization goals and objectives

SaAN Da Sd

6%

16% 24%

24%
30%

Table no : 4.7.

Interpretation: These interpreted that employees at BESCOM are updated by giving organization
goals and objectives. Majority of employees agree that organization improvement regarding its goals
and objectives while few of them disagree with other opinion. And there are similar opinion with
employee too.

60
Table no. 4.8- Showing are you capable to Approach Superiors for Assistance and Working
Together/Cooperating.

No., %.
Respondent
Strongly (s) 12 24%
Agree(a)
agree 18 36%
(A)
neutral 10 20%
(N)
disagree 06 12%
(DA)
Strongly Disagree 04 8%
(SD)
Total 50 100%

Graph no:4.8.

No., Respondent
Strongl agreeAgreeNeutralDisagreeStrogly disagree

8%
12% 24%

20%

36%

Table no : 4.8.

Interpretation: Majority of employees resulted implied that were able to approach administrator for
help , cooperating and work together in the organization. Some of them are not agreed with superior
approach and cooperation in organization. This interpreted that most of them are strongly agreed and
neutral with superior approach and cooperating because of eco friendly.
61
Table no.4.9- Showing are you receiving detailed and accurate information from other department
regarding communication.

Detailed and accurate No., Respondent Percentage

information
Strongly 08 16%
agree (SA)
Agree 10 20%
(a)
Neutral 15 30%
(NA)
disagree 10 20%
(D)
Strongly 07 14%
Disagree (SD)
Total 50 100%

Graphno:4.9

No., Respondent
No., Respondent

N, 15
A, 10 DA, 10
SA, 8 SD, 7

0 1 2 3 4 5 6

Interpretation: From the chart it is identified that many of the employees are neutral about
organization providing detailed and accurate information .While few are not agreed and most of them
agree with organization provide complete detail and accurate information to the respondent from other
department. Where there will be mutual understanding between them.

62
Table no. 4.10-Showing you get data from sources you incline toward (e.g.

from your superiors, department meetings, co-workers, newsletters)

No., Respondent Percentage

Strongly agree. (sa) 15 30%
Agree.(a) 18 36%
neutral.(NA) 10 20%
disagree.(DA) 04 8%
Strongly Disagree.(SD) 03 6%
Total 50 100%

No., Respondent
S AAN AD AS D

20%
36% 6%
14%
8%
30%

Interpretation: Most of the employees are agreed all source information is being provided from
superiors, department meetings , co-workers and newsletters. Many employees also strongly agreed
with other employees opinion and few of them disagree. Here organization understands the
importance of respondent so they provide all other source of information from superiors, department
meetings co-workers and newsletters.

63
Table no.4.11-Showing order directed from top management are clear and steady.

Top Management is No., Percentage

Clear and Steady Respondent
strongly agree (SA) 16 32%
agree 14 28%
(A)
neutral 12 24%
(NA)
disagree 05 10%
(DA)
Strongly Disagree 03 06%
(SD)
Total 50% 100%
Graph no: 4.11

No., Respondent
6%
10% Strongly Agree

32% Agree

24% Neutral

28% Dis agree

Source Table no: 4.11

Interpretation: The above analysis indicates that most of them are strongly agree were top
management provide clear and consistent directives to employees in organization. It indicates most
of them agree that top management are clear and consistent towards employees. While , few feel that
organization is not clear and consistent about directive. Because of working environment and
inadequate performance.

64
Table no. 4.12- Showing job is not delayed because you get information you need.

Information needed No., Respondent Percentage

strongly agree (SA). 12 24%
Agree 13 26%
(a).
neutral 15 30%
( N).
disagree 06 12%
(DA).
Strongly Disagree. (SD). 04 08%
Total 50 100%

Graph no: 4.12

15

10
No., Respondent
5
Percentage
0 Percentage No.,
SA Respondent
A N DA SD

Table no: 4.12.

Interpretation: Most of the employees are neutral about organization providing information as task
performance will not be delayed . Majority of employees interpreted that existing or current
information are provided to perform task and few of them disagree. This indicate that required source
of information are supplied to employees in time because there is an ample of resources in the
organization to perform the job..

65
Employee Performance:

Table no. 4.13- Showing are you feeling that (quantity and quality) should be
measured every day.

No., Respondent Percentage

Strongly Agree (sa) 18 36%
agree (A) 10 20%
neutral (n) 12 24%
disagree (DA) 06 12%
Strongly Disagree (SD) 04 8%
Total 50 100%

No., Respondent
SA A NDASD
8%
12%
36%
24%
20%

Interpretation: This indicate that majority of employees agreed to measure their quality and
quantity. Most of them are neutral and rest all agreed for measuring everyday quality and quantity
.Few were not agreed. Here organization focuses on individual performance factors that determine
employees work, such as accuracy, productivity, and multitasking.

66
 CHAPTER-5
FINDINGS, SUGGESTIONS, CONLUSIONS

67
 FINDINGS

 86% of the respondents are annoyed with the non-statutory abundance measures and
the accessories provided in the company.
 46% of the respondents feel that they are partially anchored in their job
 46% of the respondents feel that they are afraid in their job.
 60% of the respondents acquisition beneath face to face advice is a barrier for advice
because of their attributes of work.
 83% of the respondents feel that the advancement arrangement and the present advice
arrangement is adequate for them.
 96% of the respondents answered that all their grievances are acclimatized by their
actual above and by the HR department.
 Arbitration is not accessible in the aggregation and admissible action is present in
pricol.
 A affair alleged ‘Good will’ affair helps the advisers to advance their angle and
aggravation to the management.
 All the acknowledging are acquainted of the rules apropos conduct and answerable
advisers accustomed an befalling to present his assemblage as able-bodied as the
advisers accept the appropriate to cantankerous appraise administration evidence.
 91% of the respondents from agents akin are not acquainted of the allegation sheet.
 56% of the advisers answered that they accept got lot of opportunities to advancement
their abilities in training programs.
 The training needs of the advisers are articular by their superiors and 62% of the
respondents feel that the superiors not altercate with them while anecdotic their
training needs.

68
 SUGGESTIONS

Job achievement and annoyance of the advisers can be evaluated periodically for
evolving activating and businesslike polices for authoritative advance and
development.

 In accession to the academic accolade system, non-monetary rewards and

acknowledgment for bigger achievement should be introduced.

 Most of the advisers feel that they are afraid in their job. The alignment should
accord antidote to abate advisers from this feeling.

 Grievance redressal corpuscle can be introduced. The advisers can address their 18-
carat grievances to the corpuscle for their redressal

69
 CONCLUSION

The continued accustomed employer – agent accord affective appear a change and
modifications will abide till they yield accurate shape. It is the ability and admiration of both
employer and advisers to advance the spirit of the system. The cadre administration practices
and application action should be provided complete abject for adapted automated relation.

 The advisers accept all abandon and advance to ask and bright doubts in training programs
and 74% of the respondents feel that the training programs are conducted at appropriate time
for able job performance.

 74% of the respondents answered that the advance actual provided by the alignment is
advantageous and training programs are actual interesting.

 All the respondents from the sample abounding acclimatization / training programs in the
company.

70
 BIBLIOGRAPHY

1. EDWIN. B. FLIPPO

 “PERSONNEL MANAGEMENT”

Sixth Edition, 1984 McGraw Hill International Publications

 P.C. TRIPATHI

 “PERSONNEL MANAGEMENT AND INDUSTRIAL RELATIONS”

Tenth Edition, 1994. Sultanchand and Sons, New Delhi.

 P. SUBBA RAO

 “ESSENTIALS OF HUMAN RESOURCE MANAGEMENT AND INDUSTRIAL

RELATIONS”

First Edition, 1996. Himalaya publishing house.

71
 QUESTIONNAIRE
Please Answer the entire question and provide us the real feedback Information

collected will be confidential and will be used for academic purpose

PERSONAL DATA
1. Name :
2. Age
a. 21 – 25  b. 26 – 30  c. 31 – 35 
d. Above 35 
3. Sex
a. Male  b. Female
4. Years of experience
a. Below 5  b. 5 – 10  c. 11 – 15 
d. Above 15 
5. Educational qualification ------------------------------------------------------------------
6. Category : Staff / Operator
7. Designation / Grade ------------------------------------------------------------------------
8. Salary (IN RS) :
9. Are you satisfied with present job?
a. Highly satisfied  b. Satisfied  c. Normal 
d. Dissatisfied  e. Highly dissatisfied 
10. What is your opinion regarding the facilities provided in your company?
a. Highly satisfied  b. Satisfied  c. Normal 
d. Dissatisfied  e. Highly dissatisfied 
11. Are you satisfied with the non – statutory welfare measures?
a. Highly satisfied  b. Satisfied  c. Normal 
d. Dissatisfied  e. Highly dissatisfied 
COMMUNICATION – I
1. How are you informed of what goes on in the factory pertaining to your interest and job?

a. Well informed  b. Sometimes informed 

c. Not informed 
2. How are your views communicated upwards?
a. Well b. Only at times  c. Not at all 
3. Does the superior communicate every thing about your work to you on time?
a. Yes  b. No 
4. Is the present communication system / pattern comfortable for you?
a. Yes  b. No 
5. Is the suggestion system / pattern comfortable for you ?
a. Yes  b. No 
6. Is departmental section meetings often held in pricol?
a. Yes  b. No 
7. What are the barriers do you find to effective communication in your or ganisation?
Less face to face communication Yes  No 
Semantic (language) barriers Yes  No 
Lack of trust Yes  No 
Inter personal barrier Yes  No 
If any other (specify)

72
GRIEVANCE SETTLING – II
1. Are you permitted to meet your superior and top management to settle grievance step by step?
a. Always b. Sometimes  c. Not at all 
2. How patient your superior in listening to your problems?
a. Very patient  b. Somewhat  c. Dead card 
3. Have you got occasion to settle your grievance by passing your immediate supervisor?

a. No occasion  b. Sometimes  c. Always 

4. Is arbitration available in your company?
a. Yes  b. No 
5. Is open door policy and opinion survey present in pricol?
a. Yes  b. No 
6. Does the grievance procedure really help the employee to release the pentup emotions?
a. Yes  b. No 
7. Is the incident closed with a sense of satisfaction on the part of everyone immediately involved in
the original complaint?
a. Often  b. Sometimes  c. Rare 
d. Never 
2. How well do you think the disciplinary rules are applied in your company?
a. Applied on all occasions  b. Applied at times 
c. Not applied at all 
3. Is charged workers given an opportunity to present his witnesses?
a. Yes ¨ b. No ¨
4. Do the workers have the right to cross examine management evidence ?
a. Yes ¨ b. No ¨
5. Is the evidence of management taken on presence of charged worker?
a. Yes ¨ b. No ¨
6. Does preliminary investigation and issue of charge sheets is part of the discipline procedure?
a. Yes ¨ b. No ¨
7. How does your company punish those who hurt / violate rules of discipline?
a. Suitably punished ¨ b. occasionally punished ¨
c. Ignored ¨

73