DISCONNECT NOTICE

Account Number: A6250925

Amt. Required to
Avoid Disconnect: $ 68.00
Amount enclosed: $ ______________
Nipuna Indula
13035 Windfern Rd Apt 219
Houston, TX 770643028
Please make payment to: Ambit Energy
P.O. Box 6 6 04 6 2
Dallas, TX 7526 6 -04 6 2

6250925 082F6H1 00006800 00000000 2

Please mail this portion with your check or money order and include your account number. Allow 5-7 business days for processing.
Keep this part for your records.
DISCONNECT NOTICE
Account Number: A6250925
Amt. Required to
Avoid Disconnect: $68.00
Due Date: 07/01/2021
June 21, 2021 Disconnect Date: 07/02/2021

Dear Nipuna Indula,

We know how busy life can get. That's why we're letting you know that your Ambit Energy account listed above for
$68.00 is past due. You can avoid service disconnection on 07/02/2021 by making sure we receive your payment of
$68.00 to cover your past due charges by 07/01/2021. Once a disconnect order is sent, you are subject to a disconnect
fee of $15.00 and a $40.00 reconnect fee, plus applicable Transmission Distribution Utility (TDU) fees and applicable
taxes. A disconnect notice fee of $10.00 will be billed on your next invoice. A disconnection of service can result in a
$125.00 deposit to be billed on your next invoice if you do not have an existing deposit with Ambit.
The fastest way to make a payment is through your online account at our secure site: www.ambitenergy.com. You can
reach Customer Care by calling (877) 282-6248, Mon - Sun from 7:00 a.m. to 10:00 p.m. CT. For additional payment
options, please see the back of this letter. Any inquiries regarding this notification or to file a complaint should be referred
to Customer Care.
If you are ill and unable to pay your bill, or need assistance paying your bill by the due date, call Customer Care at (877)
282-6248 for information or to discuss an alternate payment arrangement, deferred payment plan or possible payment
assistance from state or federal energy assistance programs. If you are not satisfied with our response to your inquiry or
complaint, you may file a complaint by calling or writing the Public Utility Commission of Texas, P.O. Box 13326, Austin,
Texas, 78711-3326; Telephone: (512) 936-7120 or toll-free in Texas at (888) 782-8477. Hearing and speech-impaired
individuals with text telephones (TTY) may contact the commission at (512) 936-7136. Complaints may be filed
electronically at www.puc.texas.gov/ocp/complaints/complain.cfm;.
If a deposit is on record, it will be applied towards your final bill with any remaining deposit returned to you or transferred
to your new Retail Electric Provider (REP) if Ambit Energy, your new REP, and you all consent to the transfer. If you fail to
make a satisfactory payment or enter into a payment arrangement with Ambit Energy, we will use various methods to
attempt collection of payment, including use of consumer reporting agencies, debt collection agencies, small claims
courts and, to the extent allowed by law, possible assessment of collections fees, attorney’s fees, court costs, and
interest.
Thank you for your prompt attention. If you have recently paid your bill, please disregard this notice.
PUC License 10117

AD.RESDNP_082020
For your convenience, we offer a variety of payment options:

Online Card and ACH Payments Payments in Person Pay by Mail

Credit/debit card and checking/saving Ambit currently accepts cash payments Send a check or money order with your bill
account payments are accepted online by at these pay locations: coupon to:
visiting www.ambitenergy.com/pay-my- Ace Cash Express Ambit Energy
bill. Fidelity Express P.O. Box 660462
Payments can be made through your Western Union Dallas, TX 75266-0462
online account or you can select our Money Gram
option to make a payment without CheckFree (various locations) Bank Online Bill Payment
logging in (Ambit account number is Use your bank’s online bill payment
required). Please have your bill or account number service to send us a payment at the
with you when making a cash payment. address above.
Card and ACH Payments by Phone
Credit/debit card and checking/saving Payment handling fees may apply. Please Please allow 5-10 days for bank and
account payments can also be processed contact Ambit’s Customer Care for more check payments to post to your account.
through a Customer Care representative information about locations and fees at
or through our 24-hour, automated phone (877) 282-6248.
line at (877) 282-6248.
Payment handling fees may apply.
AVISO DE DESCONEXIÓN
Número de Cuenta: A6250925
21 de junio de 2021 Monto requerido para
evitar la desconexión: $68.00
Estimado(a) Nipuna Indula, Fecha de vencimiento: 07/01/2021
Fecha de desconexión: 07/02/2021
Sabemos lo complicada que puede ser la vida. Por eso, queremos informarte que tu cuenta de Ambit Energy indicada
más arriba tiene un saldo deudor de $68.00 que ya ha vencido. Puedes evitar la desconexión del servicio del
07/02/2021 asegurándote de que recibamos tu pago de $68.00 para cubrir tu saldo deudor antes del 07/01/2021. Una
vez que el pedido de desconexión es enviado, deberás pagar un cargo por desconexión de $15.00 y una tarifa de
reconexión de $40.00, más los cargos aplicables de tu Compañía de Transmisión y Distribución de Electricidad (TDU) y
los impuestos aplicables. Tu próxima factura incluirá un cargo por aviso de desconexión de $10.00. La desconexión
del servicio puede resultar en el cobro de un depósito de $125.00 en tu próxima factura, si aún no tienes un depósito
con Ambit.
La manera más rápida de hacer un pago es en línea a través de tu cuenta en nuestro sitio seguro,
www.ambitenergy.com. Puedes comunicarte con Atención al Cliente llamando al (877) 282-6248, de lunes a domingo
de 7:00 a.m. a 10:00 p.m. hora del centro. Para opciones de pago adicionales, consulta el reverso de esta carta.
Cualquier consulta relacionada con esta notificación debe remitirse a Atención al Cliente.
Si tienes alguna enfermedad y no puedes pagar tu factura, o necesitas ayuda para pagarla antes de la fecha de
vencimiento, llama a Atención al Cliente al (877) 282-6248 para información o para discutir un plan de pagos
alternativo, un plan de pagos diferidos o una posible asistencia de pago mediante programas de asistencia energética
estatales o federales. Si no estás de acuerdo con nuestra respuesta a tu pregunta o queja, puedes presentar una
protesta llamando a la Comisión de Servicios Públicos de Texas o escribiendo a la siguiente dirección: Public Utility
Commission of Texas, P.O. Box 13326, Austin, Texas, 78711-3326; teléfono: (512) 936-7120; llamadas sin cargo en
Texas: (888) 782-8477. Las personas con deficiencias auditivas y del habla con teléfonos de texto (TTY) pueden
comunicarse con la comisión de Servicios Públicos al (512) 936-7136. Las quejas también pueden presentarse
electrónicamente en www.puc.texas.gov/ocp/complaints/complain.cfm;
Si un depósito está registrado, se aplicará a la factura final y se le devolverá cualquier depósito restante. Si no realiza
un pago satisfactorio o no llega a un acuerdo de pago con Ambit Energy, utilizaremos varios métodos para intentar el
cobro del pago, incluido el uso de agencias de informes del consumidor, agencias de cobro de deudas, tribunal de
reclamos menores y / u otros remedios permitidos por ley.
Gracias por tu pronto(a) atención. Si has pagado recientemente tu factura, por favor ignora este aviso.
Licencia PUC 10117
Support during COVID-19
We’re here to help as the pandemic continues. Please call us at (877) 282-6248 so we
can work with you on a deferred payment plan to help make sure your service continues
uninterrupted. We’re available for you Monday - Friday, 8:00 a.m. - 6:00 p.m. CT or
Saturday, 10:00 a.m. - 5:00 p.m. CT.

Also, if you or someone you know needs bill payment help, financial assistance is available to
help more people this year. Call 2-1-1 or visit 211texas.org and search ‘Electricity Bill Payment
Assistance’ to find programs in your area.