ABC Heath Club Case Study

The current system of “ABC Heath Club” depends on manually recording, searching and
maintaining the data. The resources required by this manual system are: papers, large storage
space and people. This leads to more overheads in maintaining daily transaction. Maintaining
the current system is highly tedious for the staff because each transaction and edit needs to be
checked thoroughly so as to avoid errors. This process also required more time which slows
down the overall system. There are many drawbacks to the current system.

Problems

Since the system here is maintained manually by staff, it is common for errors to occur.
Errors can affect the club financially, legally and affect its goodwill. The current system
required a lot of time to enter the data because the staff has to write it down on the paper.
Apart from that, the staff has to check it properly while writing so that there are no
errors.To search for any information from the files, the staff has to go to the storage
room and search for the file manually. This is a tedious and time consuming work. The
workers as well as the members of the club will not be satisfied with the slow process of
searching data.Information theft and information leak can happen in the club because the
staff has access to the files as there is no login system to only allow certain people to view
documents. In the current system, the data is stored in a storage facility in the files. In-case of
any disaster like: fire, flood etc., the data will be permanently lost. This will prove fatal for
the company because they will loose member, staff and critical business information. The
club will not be able to evaluate the information of anything and hence will go into financial
loses very quickly. Financial theft is a very critical problem for the company. In the manual
system, there is no way to always check what the staff member is entering in the registers. It
is possible that the staff member may do the following: take extra money for registration and
enter the original amount, extend members registration without taking any money, sell the
club/member information to other businesses etc. Financial theft may: force the club to close
down, invite legal issues, gain less profit.

1.Use the PIECES framework to categorize problems at ABC Health Club