Kiara Jain Pune, India| Kiaraj0960@gmail.

com |+91 8230955425

CABIN CREW ǀ CUSTOMER SERVICE

In-quest of challenging entry-level opportunities as Cabin Crew Officer, Customer Service Officer in
Aviation/Hospitality/BPO industry
P R O F E S S I O N A L S U M M A RY
 Service-focused professional with Diploma in Aviation Travels & Tours combined with expertise in dealing
with customers of different nationalities and cultures gained during the training
 Insightful knowledge of up-selling the products and considerably increase the sales while maintaining the
100% customer satisfaction levels in a cross-industry competitive environment
 Well presented, articulate and confident individual with proven capability to provide exceptional
customer service and enhanced travel experience
 Strong ability to resolve all customer grievances/problems by leveraging effective communication &
relationship building abilities
 Ability to adapt to different team dynamics while working with individuals from varied backgrounds and
age groups
KEY SKILLS

Accurate & Methodical Thinking Customer Service Focused Cabin Crew Operations
Cope-up well under Work- Pressure Enhanced Travel Experience Problem Solving
Cultural Awareness Communication & Analytical skills Hospitality Operations
COURSE

Frankfinn Institute of Air Hostess Training, Kolkata Jun 2015 - Jul 2016
Diploma in Aviation Travels & Tours
 Gained knowledge on how to tackle customers while on the flight as a cabin crew team member as well as
ground staff responsibilities
 Got exposure of grasping professional make-up skills including the application of make-up and other
grooming products and using the make-up tools and brushes during the final project
 Attended various sessions on self-grooming, dressing with professional etiquette and how to maintain
proper health with nutrition, following a healthy diet and food supplements

Project title: Grooming and Personality Development

Received recognition from the trainer for delivering excellent performance during the final practical project at
Frankfinn institute
C E R T I F I C AT I O N

 Completed a certificate course "Master Computers" from Udemy Online Training in 2019
E D U C AT I O N

B.A. in English, Swami Vivekananda University, VMSU 2019

H.S.C, National Institute of Open Schooling, NIOS Board 2016
S.S.C, Julien Day School, ICSE Board 2014

TECHNICAL SKI LLS

 Proficient with Computer and MS Office (Word, Excel, and PowerPoint)

A D D I T I O N A L I N F O R M AT I O N

Interests: Dancing, Make-up, Reading Health & Fitness Magazines, Web Surfing, and Photography
Languages: English, Hindi & Bengali
Date of Birth: 09th May 1998
Nationality: Indian
Height/ Weight: 5’7/68 KG