STANDARD OPERATING PROCEDURE-TPL

1. PURPOSE

 To maximize production requirements

 To prevent production failures
 To adhere to a required schedule
 To ensure compliance standards are met.
 To maximize payment on TPL riders.

2. SCOPE
This procedure concerns the following departments:
 Inventory And Logistics Department (for delivery and packaging)
 Sales Department (for sales, client concerns, third-party Logistics)
 Human Resource Department (in case of a sanction if guidelines/rules are not met)
3. RESPONSIBILITIES
• To ensure the right procedure of products from the supplier to delivery to clients by third party
Courier Service Providers.
4. PROCEDURE

THE FOLLOWING ARE THE PROCEDURES IN PROCESSING CLIENTS ORDERS DELIVERED THROUGH THIRD
PARTY LOGISTICS:
ITEM NO. PROCESS FLOW
1 SALES PERSONNEL WILL OBTAIN PROPERLY FILLED-UP PRODUCT ORDER FORM
AND HAVE IT DULY SIGNED AND APPROVED BY CORRESPONDING OFFICER.
2 ONCE THE PRODUCT ORDER FORM IS APPROVED, IT MUST BE HANDED TO THE
ADMIN OFFICER FOR ISSUANCE OF SALES ORDER
3 THE SALES ORDER WILL BE GIVEN TO LOGISTICS DEPARTMENT. TOGETHER
WITH THE WAREHOUSE DEPARTMENT, THEY WILL FACILITATE STOCKS
PREPARATION.
4 WAREHOUSE DEPARTMENT WILL ALSO CHECK THE AVAILABILITY OF EACH
PRODUCTS ON STOCKROOMS, THEY WILL ALSO PREPARE STOCKS AT THE
GROUND FLOOR PARTICULARLY ON THE ASSIGNED OUTGOING PALLETS AND
INFORM THE SALES PERSONNEL REGARDING THE COMPLETION OF PREPARED
STOCKS.
5 THE SALES PERSONNEL FACILITATES THE TPL (ONLINE DELIVERY BOOKING).
6 UPON THE ARRIVAL OF TPL (ONLINE DELIVERY BOOKING) RIDER, THE
PREPARED STOCKS AND DOCUMENTS WILL BE TURNED OVER BY THE SALES
PERSONEL
7 SALES PERSONEL WILL RECEIVE THE PAYMENT FROM THE RIDER.
8 SALES PERSONEL WILL TURN OVER THE PAYMENT TO THE ADMIN OFFICER

 It is recommended that the initial offer mode of delivery is to effectively and successfully convince
the client itself to facilitate the process on their part, otherwise we may incur facilitation fee.
 Procedure for franchise and company owned could be fitted to the recommended process flow since
the main consideration hereof is the mode of delivery.

5. REFERENCES
Process Flow comparison and recommendation of AWSEI (collaborative efforts of all department), 2020-
2021

6. VALIDATION
The procedure will only validate if the parcel made it to the client and contacted the sales representative of
the condition of the product.

However, if the parcel is not in good shape when it was received by the client, certain actions must be done.
(I.e. contacting the rider, asking the client how they handled the product when it reaches them etc.)

Address: 4 Mejorada cor. M.H. Del Pilar Sts., Tinajeros, Malabon City 1470
Tel.:+632-288 3858 +632-288 2231
Mobile Phones: Globe+63917-512 0431 Sun+63922-857 1127 Smart+63999-881 0671
Email: aqualipure@yahoo.com | www.aqualipure.com
*If it is a failure on our part, undergo the same procedures again, certain sanctions will be made if proven
(see PROCEDURE FOR CORRECTION & CORRECTIVE ACTION manual).

COMPILED AND SUBMITTED BY: APPROVED BY:

GLEROMMIE CASTRO MR. EMILIO “JOEY” B. MORALES

O.I.C., AWSEI PRESIDENT AND CEO, AWSEI

Address: 4 Mejorada cor. M.H. Del Pilar Sts., Tinajeros, Malabon City 1470
Tel.:+632-288 3858 +632-288 2231
Mobile Phones: Globe+63917-512 0431 Sun+63922-857 1127 Smart+63999-881 0671
Email: aqualipure@yahoo.com | www.aqualipure.com