Lakshmi .

Vaida
Mobile : 902-488-5999
E-Mail : Vaida.prasanna@gmail.com

Objective:

Aspiring to work in a challenging environment with innovative technology to reach new heights in Project
Analysis, Design and Development coupled with my programming skills.

Experience Summary:

 Salesforce Administration expert, who is able to maximize existing Salesforce applications. Proficient in
troubleshooting Salesforce configurations Knowledge about Salesforce Service Cloud & Sales cloud
 I am a certified Salesforce Administrator (ADM201)
 Worked as Salesforce admin governing user account creation, personal information setup, password
reset, Roles & Profile creation, user group creation, updating company profile.
 Experienced in creating Custom objects, Custom fields, Role based page layouts, Custom tabs, Custom
reports as per the client and application requirements
 Experienced in creating Custom objects, Custom fields, Role based page layouts, Custom tabs, Custom
reports as per the client and application requirements.
 Having years of Testing experience, contributing towards Functional testing of product launches,
strategic projects, internal functional projects, change requests and production issues.
 Well versed with various stages of Software Development Life Cycle (SDLC), Software Test life cycle
(STLC) & Bug Life Cycle.
 Extensively performed Analyzing Requirements, Traceability Matrix, Test design, Test execution, Bug
reporting and documentation for web based applications.
 Extensively used Black Box testing techniques Equivalence partitioning (ECP), Boundary value analysis
(BVA) while performing Integration, Functional, Field Validation and Regression Testing.
 Good Exposure to Sanity & Confirmation Testing.
 Expertise in Defect Analysis reporting bugs, tracking bugs till their closure.
 Excellent Team player and ability to develop productive relationships in the work place.

Technical Skills:

Testing Manual & Selenium

Database, Language SQL
Defect Management Tool HP ALM and Azure Devops
Operating System Windows
Programming Languages Java
Technology Salesforce Admin

Work Experience:

1. Last Mile Jan 2020 -March2021

Designation: Salesforce Administrator

Project : ENGAGE
Environment : SFDC Sandbox & production domains (Unlimited Edition) ; API version : 47.0
Engage is the name of application, which uses Salesforce Service cloud. Engage is the primary application of
Nestle worldwide to resolve consumer complains / Question / Compliment. Application is used by 50+
countries. Consumers from any part of world can raise complains / Question
/Compliment using Contact US page, Email, Social Media (Facebook,Instagram, and Twitter), Telephone and
Live chat.
Roles & Responsibilities :-
• Supporting users of 50+ Markets around the globe
• Worked as Salesforce admin governing user account creation, personal information setup, password
reset, Roles & Profile creation, user group creation, updating company profile.
• Experienced in creating Custom objects, Custom fields, Role based page layouts, Custom tabs,
Custom reports as per the client and application requirements.
• Hands on experience in designing Security and sharing rules at object, field and record level for
different users at different levels of organization.
• Hands on experience working with Case Management, Email- To-Case, web- To -Case, Workflow,
and Approval Processes, queues & views, assignmentrules.
• Created Process Builder to implement businesslogic.
• Created Email templates for the clients andcustomers.
• Hands on experience in using Data Loader for insert, update and bulk import or export of data from
Salesforce.comObjects.
• Live Chat Configuration (Skills, Live agent configuration, Chat buttons, Quick text, Deployment).
• Flows (Creating Surveys and mapping it with cases to trigger based on criteria).
Ticketing Tools: JIRA, HPSM, Service Now.

1. SimplyCast – 3rd-April-2019 – 31-Dec-2019

Designation: Sr. QA tester

Projects:

PROJECT : GSD (General Service Department).

Client : CoH (City of Houston)
Team Size : 35
Role : Associate Consultant
Duration : From 31th Nov, 2018 to 30st May, 2019.
Environment : MS SQL Server 2014, Jira.

Description :
 This project related to General Services of Houston City. During New implementation in GSD
application, our team test and track all details related to behavior of application (functional and regression
testing) and integrity and flow of data. We validate the customer queries using GSD application.

Responsibilities:

1) Tested the Application using Black box Testing Techniques.

2) Defect tracked and reported the bugs and report creation using JIRA.
3) Involved in Regression Testing and Functional testing to produce a bug free product.

2. LogiPro Software Inc – 04-JAN-2015 – 30-Mar-2018

Designation: Sr. Manual QA tester

Participated in all type of meeting of Agile.

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Projects:

PROJECT : Madura Fashion & Lifestyle and Pantaloons.

Client : Aditya Birla Fashion and Retail Limited
Team Size : 12
Role : Team Member
Duration : From 27th Dec, 2017 to 01st Nov,2018.
Environment : Postman, MS SQL Server 2014, Microsoft Dynamic AX,
Window Power Shell, POS, Jira.

Description :
This project related to Retail domain. During New store creation or implementation of in POS
application, our team test and track all details related to behavior of application (functional and regression
testing) and integrity and flow of data (using API testing). Microsoft Dynamic AX (ERP) through which we
track the flow of data at each stage. After completion billing at store, we take backup at HO on daily basis.

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PROJECT : Receipt-Pal Check-Out

Client : NPD (National Purchase Diary)
Team Size : 4
Role : Team Member
Duration : Sep 2015 to Jun 2017.
Environment : SQL SERVER 2012, JIRA, manual testing.
Description :

“Receipt pal” is the data management tool, used for maintain the data of Point Of Sale of various online
merchants of USA. The Data is pulled with merchant, channels or category as per the client instruction.
Checkout is a process of categorizing Data/Records to the lowest possible level of category in the given list of
hierarchy of various categories.
Data that has to be categorized is collected through various types of Receipts uploaded by the user. The type of
receipts includes paper receipts, E- Receipts and scanned receipts. The items of the receipts are collected by
data entry operators at client end.

Responsibilities:

 Participated in identifying the Test scenarios and designing the Test cases.
 Prepared Test Summary report, Test Execution status report.
 Checking the application log’s for the bug identified and report the same in the JIRA with the proper
error information.
 Analyze the data and categorized the data on the basis of provided rough data.

Education:

 Bachelor of Technology in Computer Science and Engineering (Btech) – 2014 – JNTU - Kakinada.

Trainings attended:

 Agile Development.
 Mobile Testing.
 UI/UX.

Certifications:

 ISTQB – Foundation Level Certification

 SF Admin (ADM201)

Declaration:

I hereby declare that the above mentioned information is true to the best of my knowledge.

Place: Toronto.
Date: