2021 Annual ICHRIE Summer Conference - Virtual Schedule (schedule subject to change)

All times noted are ET

MONDAY, 26 JULY 2021

9:00 am – 10:15 am Annual Business Meeting

10:30 am – 11:30 am Conference Orientation

12:00 pm – 3:00 pm Deans & Directors

3:00 pm – 4:00 pm SIG - Human Resources

3:00 pm – 4:00 pm SIG - Meetings, Events, Exhibitions and Convention Management

3:30 pm – 4:30 pm JHTE Editorial Board Meeting

4:00 pm – 5:00 pm SIG - Club Management

4:00 pm – 5:00 pm SIG - Beverage Education

4:00 pm – 5:00 pm SIG - Experiential Education

6:00 pm - 7:30 pm Opening Session

8:00 pm – 11:00 pm Asia Pacific Regional Programming

TUESDAY, 27 JULY 2021

9:00 am – 10:15 am New Leadership Introduction Ceremony

Roger Dow, U.S. Travel Association

10:30 am – 11:45 am Keynote: Association CEO Panel
Tom Bene, National Restaurant Assoc.
First Presentation
Authors: Michael S. Lin and Amit
Grant Program Bias in the Hospitality Industry:
Sharma
Experience from Paycheck Protection Program
12:00 pm – 12:45 pm Second Presentation
The Nexus of Macroeconomic Conditions and Cash Authors: Ilhan Demirer, Tarik Dogru,
Holdings: The Moderating Role of Financial Murat Kizildag and Ozgur Ozdemir
Constraints in Restaurant Firms
First Presentation
Race Matters: aversive prejudice and African Authors: Xiaodan Mao-Clark, Yoon Koh
American restaurateurs’ crowdfunding and Agnes DeFranco
12:00 pm – 12:45 pm performance
Second Presentation
Determinants of brand loyalty affecting consumer’s Author: Md Kamruzzaman
emotional attachment with restaurants
First Presentation
Case Study Hotel Maverick: Development of
12:00 pm – 12:45 pm Author: Britt Mathwich
Concept, Feasibility, Construction and Curriculum
Integration of an on-Campus Teaching Hotel
Second Presentation
12:00 pm – 12:45 pm Excellence in Teaching: Achieving Research and Author: Noel Criscione-Naylor
Service through Course Design
Symposium – Meeting the students where they’re Presenters: Lisa Cain, Andrew Moreo,
12:00 pm – 12:30 pm
at: Opportunities and challenges Miranda Kitterlin and James Williams
12:00 pm – 12:30 pm Symposium – Tackling the Accreditation and Presenters: Stephanie Hein and Jeff
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 Program Review Process: Developing Effective Lolli
Self-Studies
Symposium – Hospitality, Retail and Tourism
12:30 pm – 1:00 pm Senior Undergraduate Student’s Discernment of Presenter: Rachel Mammen
their Careers
Symposium – Academic Publishing: Positioning
Presenters: Chris Roberts and Linda
12:30 pm – 1:00 pm Research for Generalizability, Citation, &
Shea
Publication
First Presentation Authors: Tracy Michaud, Colleen
Correlating Flickr Photo Data to Hospitality Sales Metcalf, Todd Gabe and Matthew
in a Destination Bampton
1:00 pm – 1:45 pm
Second Presentation
Authors: Adiyukh Berbekova, Sujie
Emotional Solidarity and Residents’ Attitudes
Wang and Muzaffer Uysal
toward Tourism: The Mediating Role of Wellbeing
First Presentation
Authors: Bingjie Liu-Lastres and Han
Exploring Consumers’ Dining Behaviors and Risk
Wen
Perceptions during COVID-19
1:00 pm – 1:45 pm
Second Presentation
Authors: Amit Sharma and Dario
Assessing Viability of Tourism Linkage and Local
Miocevic
Food & Agriculture Systems
First Presentation Authors: Tevfik Demirciftci, Amanda
Analyzing Satisfiers and Dissatisfiers for Casino Belarmino, Carola Raab and Ozgur
Buffet Restaurant: Buffet at Bellagio Ozdemir
1:00 pm – 1:45 pm Second Presentation
Predicting Travelers’ Local Food Purchase
Authors: Yvette Green and Han Chen
Intention Using the Theory of Planned Behavior and
Perceived Values
Symposium – Developing Open Educational
1:00 pm – 1:30 pm Resources for Event, Hospitality, & Tourism Presenters: Eric Olson and Abbey Elder
Courses
Symposium – Teaching with Kahoot! Enhancing
1:30 pm – 2:00 pm Presenter: Stuart Levy
Online Learning and Engagement with Gamification
Presentation - Benefit Segmentation and Switching Authors: Cortney Norris, Scott Taylor
1:30 pm – 1:50 pm
Intentions of Craft Distilled Spirit Consumers Jr. and D. Christopher Taylor
First Presentation Authors: Sara Neilson and Cynthia
Single Parent Travelers: Implications for Marketing Deale
Second Presentation
2:00 pm – 2:45 pm A Longitudinal Investigation of the Reciprocal
Authors: Yueying He and Kevin Kam
Relationships Between Remembered Destination
Fung So
Brand Experience, Emotions, and Brand
Attachment
Presenters: Chris Roberts and Nicholas
2:00 pm – 2:30 pm Symposium – Exploring a Theory of Casino Gaming
Thomas
2:00 pm – 2:30 pm Symposium – So you want to write a book? Presenter: Betsy Stringam

2:30 pm – 3:30 pm SIG - Lodging

2:30 pm – 3:30 pm SIG - Hospitality Information Technology
2:30 pm – 3:30 pm Research Committee Meeting
3:30 pm – 4:30 pm WestCHRIE Federation Meeting
3:30 pm – 4:30 pm EuroCHRIE Federation Meeting
3:30 pm – 4:30 pm SECSA Federation Meeting

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3:30 pm – 4:30 pm NENA Federation Meeting
3:30 pm – 4:30 pm CentralCHRIE Federation Meeting

5:00 pm – 6:00 pm Networking Event

WEDNESDAY, 28 JULY 2021

9:00 am – 10:15 am Keynote: Rob Torres, Director of Google Travel

10:30 am – 11:30 am Workshop: Restaurant Technology Presenter: Robert Grimes

First Presentation
Authors: Mohamed Hefny, Mahmood
The evolution of sustainability research in the
Khan and Farida Mohamed
realm of hospitality: A bibliometric analysis
11:00 am – 11:45 am Second Presentation
The reshaped servicescape: The roles of signage Authors: Misun Sunny Kim and Melissa
and partitions on customer behavior intentions Baker
during the COVID-19 pandemic
First Presentation
How do Photos Matter in Restaurant
Authors: Yun Yang and Yoon Koh
Crowdfunding? Evidence from Deep Learning
Visual Content Analysis
11:00 am – 11:45 am
Second Presentation
Restaurant Consumers’ Perceptions of Effective Authors: Yang Xu, Smita Singh, Eric
COVID-19 Mitigation Strategies: A Scale Olson and Eunha Jeong
Development
First Presentation
The influence of branding on commercial mortgage Author: Amrik Singh
loan underwriting in the hotel sector
11:00 am – 11:45 am Second Presentation
Just How Profitable are Managerial Responses in Authors: Karen Tan, Suiwen Zou and
Service Recovery? An Investigation of Online Hotel Xiang Li
Reviews
Presenters: Miranda Kitterlin, James
Symposium – Life after promotion: What do we do
11:00 am – 11:30 am Williams, Donald Schoffstall, and Eric
now?
Brown
Symposium – Encouraging Student Engagement in
Presenters: Nichole Hugo and Daniel
11:00 am – 11:30 am Festival Volunteerism and Tackling Mental Health
Plunkett
Issues
Symposium – Are we preparing our students for Presenters: Scott Taylor Jr. and Ryan
11:30 am – 12:00 pm
all aspects of the restaurant industry? Giffen
Symposium – The Perception of Artificial
11:30 am – 12:00 pm Presenter: Godwin-Charles Ogbeide
Intelligence (AI) in the Hospitality Industry
12:00 pm – 1:00 pm Workshop: Hotel Technology Presenter: TBD
First Presentation
Authors: Xi Wang, Jie Zheng and
Why do you recommend? The role of passenger
Xingjian Xu
emotion in predicting recommendation intention
12:00 pm – 12:45 pm Second Presentation
Investigating the Relationship among Image Authors: Hang Cui, So Jung Lee and
Formation Agents, Perceived Risk and Travel John Salazar
Intention of Post-Disaster Destination

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 Presentation: Differences on Pro-Environmental
Behaviors between Airbnb and Hotel Guests: The
12:00 pm – 12:20 pm Authors: Xingyi Zhang and Sojung Lee
Roles of Guest-Host Interaction, Awareness of
Consequences, and Place Attachment
Best Paper – Understanding when and how trust Authors: Seontaik Kim, Gyumin Lee,
12:00 pm – 12:30 pm
climate promotes proactive safety behaviors and Peter Kim
Symposium – Using the SEE-I: Gateway to Clarity Presenters: James Dombrosky and
12:00 pm - 12:30 pm
in the Hospitality Classroom Frank Tsai
Symposium – Healthcare Events & Hospitality: Presenters: Eric Olson, Brandon
12:00 pm - 12:30 pm Opportunity for a Dynamic Collaboration Howell, Matthew Stone and Thomas
Roundtable Discussions Padron
Symposium – The Current State and Future of
Presenters: Jean Hertzman, Andrew
12:30 pm – 1:00 pm Restaurant Management Lab Courses in Response
Moreo, and Patrick Moreo
to COVID-19
Symposium – The ethics of collecting and using Presenters: John Gerdes and Betsy
12:30 pm – 1:00 pm
online data Stringam
Best Paper – Applying Experience Sampling
Authors: Heyao Yu, Lindsey Lee, and
12:30 pm – 1:00 pm Methodology to the Hospitality Management
Juan Madera
Context
1:00 pm – 2:00 pm Workshop: Meeting & Event Technology Presenter: TBD
First Presentation
Authors: Akshaya Pawar, Raju Gholap
Does the market overreact? The role of asset-light
and Atul Sheel
strategy in long-term firm performance
1:00 pm – 1:45 pm
Second Presentation
GIS Methods and Hospitality Research: A Author: Jeffery Kreeger
Systematic Review of 40 Years of Research
First Presentation
Food Choices and Information Availability: True Authors: Amit Sharma, Martina Vecchi
Cost of Food and Inhaeng Jung
1:00 pm – 1:45 pm
Second Presentation
The impact of perceived healthiness in dining Authors: Yumi Lim, Peter B Kim and
experience with contextual moderators Ben Nemeschansky

Presentation: A Comprehensive Examination of

Consumers' Food Delivery App Usage during the Authors: Han Wen, Sanjukta
1:00 pm – 1:20 pm
COVID-19 pandemic in the U.S.: A Gender Pookulangara and Bharath Josiam
Perspective
Symposium – Short Global Academic Programs
Presenters: Jack Samuels and Stanley
1:00 pm – 1:30 pm Forum: Cruise Classes and Expo 2020/Dubai
Chiang
Attractions Management
Symposium – Exploring What Students Want in the Presenters: Mary Jo Dolasinski and
1:30 pm – 2:00 pm
Hospitality Classroom Chris Roberts
Symposium – Student mental health issues +
2:00 pm – 2:30 pm Presenters: Jeff Lolli and Donna Albano
academics: Where do faculty fit in to this equation?
2:00 pm – 5:00 pm Research Marathon
Symposium – Integrating Project Management into Presenters: Timothy Flohr and
2:30 pm – 3:00 pm
Hospitality Curriculum Catherine Curtis
3:00 pm – 4: 00 pm ESD Faculty Advisor Meeting

3:00 pm – 4:00 pm SIG Chair Meeting

5:00 pm – 6:00 pm Networking Event

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THURSDAY, 29 JULY 2021
9:00 am – 10:15 am Keynote: Women in Leadership

10:30 am – 11:30 am Workshop: CEO/COO Women’s Breakout

First Presentation
Authors: Alice Yeonjung Kang and
How Do Customers Perceive Corporate Social
Melissa Baker
11:00 am – 11:45 am Responsibility Messages during COVID-19?
Second Presentation Authors: Zeya He, Laurie Wu and Xiang
Mediating Hotel Experiences with Online Photos Li
First Presentation
Perceived Supervisor Support, Job Crafting, and
Authors: Han Chen and Yvette Green
Restaurant Employees’ Emotional Exhaustion: The
11:00 am – 11:45 am moderating role of mindfulness
Second Presentation
Authors: Xi Leung, Jie Sun and Huiying
How the Hotel Industry Attracts Generation Z
Zhang
employees: An application of social capital theory
First Presentation
Using text mining for study hotel marketing in Authors: Jeou-Shayn Horng, Chih-
systematic reviews: a systematic review of current Hsing Sam Liu, Sheng-Fang Chou, Tai
approaches hospitality marketing, hotel marketing, Yi Yu and Da Chian Hu
11:00 am – 11:45 am review paper, text mining
Second Presentation
Authors: Hyekyung Park, Minwoo Lee
Is technology always good? Rethinking hotel guest
and Agnes DeFranco
technologies from Big Data
Presenters: Miranda Kitterlin-Lynch,
Symposium – Academic Work-Life Balance in a
11:00 am – 11:30 am Andrew Moreo, James Williams, and
Quarantine
Lisa Cain
Symposium – Challenges and Future of Hospitality
11:00 am – 11:30 am Presenter: Godwin-Charles Ogbeide
Education: An Innovative Leadership Perspective
Symposium – Retailtainment and Leisure
11:30 am – 12:00 pm Entertainment Malls: Impacts for the Hospitality Presenter: Jack Samuels
and Tourism Industry
12:00 pm – 1:00 pm Castell@College Chat
First Presentation
Authors: Mahmood Khan, Farida
Facial Expressions as A Measure of Consumer
Mohamed and Mohamed Hefny
Satisfaction: An Exploratory Study
12:00 pm – 12:45 am Second Presentation
Building Trust in Restaurant Curbside Pickups: The
Authors: Smita Singh and Eric D Olson
mediating effects of Access, Innovativeness and
Service Effectiveness
First Presentation
Authors: Ruiying Cai, Xi Leung, and
Customers’ benefit and risk perceptions of Ghost
Christina Chi
kitchens: Prospect and trust building theories
12:00 pm – 12:45 am
Second Presentation
Authors: Pauline Milwood, Sarah
High-Stakes Experiential Learning in a Hospitality
Hartman-Caverly and Laura Cruz
Entrepreneurship Pop-up Restaurant Project
Best Paper – Management Practices as
Authors: Ana Biselli-Aidar, Luiz Artur
12:00 pm – 12:30 pm Capabilities: Identifying Specific Practices and
Ledur Brito, and Mar Vila
Testing their Effects on Hotel Performance

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 Symposium – Exploring a Theoretical Perspective Presenters: Mary Jo Dolasinski, Chris
12:00 pm – 12:30 pm
of the Human Experience at Events Roberts and Juan Mendez
Symposium – Senior Living as a Hospitality
12:00 pm – 12:30 pm Presenter: Nancy Swanger
Segment
Presenters: Mark Traynor, Andrew
12:30 pm – 1:00 pm Symposium – Exploring the Mind of a Chef
Moreo and Lisa Cain
Symposium – Recent Lawsuits Against Hotels,
Presenters: Karen Morris and Jane
12:30 pm – 1:00 pm Restaurants, and Casinos: Learn from Others'
Ohlin
Mistakes
First Presentation
Authors: Noel Criscione-Naylor, Bill
Using Learning Interaction Reports to Enhance
Quain, Polly College and Tara Marsh
Student Success and Employer Satisfaction
1:00 pm – 1:45 pm Second Presentation
The push and pull factors in the internationalization Authors: Rick Lagiewski and Paul
of hospitality and tourism education: today and Barron
tomorrow
First Presentation
Forecasting at Capacity: The Bias of Unconstrained Author: Timothy Webb
Forecasts
1:00 pm – 1:45 am Second Presentation
Examining the interrelationships between Airbnb
Authors: Jing Li, Kevin Kam Fung So,
experience, memorability, and platform loyalty:
and Simon Hudson
Insights from a sequential mixed methods
approach
Symposium – Making Sense of Programmatic
Presenters: Jeff Lolli and Stephanie
1:00 pm – 1:30 pm Assessment: A Comprehensive Plan and Reporting
Hein
Tool
Presenters: Reg Foucar-Szocki and
1:00 pm – 1:30 pm Symposium – Ethical Decision Making: Contagion
Miguel Baltazar
Symposium – That was then, this is now. 2D Virtual
1:30 pm – 2:00 pm Presenter: Alison Green
Reality Simulations for Active Learning
Symposium – Understanding traveler psychology Presenters: Courtney Suess, Makarand
1:30 pm – 2:00 pm
and the influence of ‘home-like’ environments Mody and Tarik Dogru
2:00 pm - 5:00 pm Poster Sessions
3:00 pm – 4:00 pm Networking Event

FRIDAY, 30 JULY 2021

9:00 am – 10:15 am Hotel CEO Panel

10:30 am – 11:30 am Workshop: Bridging the Gap between Industry & Academia Presenter: TBD

First Presentation
Authors: Inhaeng Jung and Amit
Deprioritized sustainability in the midst of
Sharma
pandemic
11:00 am – 11:45 am
Second Presentation
Authors: Ye Zhang, Jie Gao, Anil
Using Agent-based Modeling to Guide eWOM-
Bilgihan, and Peter Ricci
related Hospitality Business Strategies
First Presentation
A comparison of cross-sectional versus Authors: Kevin Kam Fung So, Jing Li,
11:00 am – 11:45 am
longitudinal data in scale development in tourism and Hyunsu Kim
and hospitality research

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 Second Presentation
Challenging the compensation effect of the Authors: Hyounae Kelly Min and Yaou
stereotype content model: The role of smile Hu
intensity among service employees
Authors: Michelle Russen, Mary
11:00 am – 11:30 am Best Paper – Defining Wine Culture Dawson, D. Christopher Taylor, and
Dennis Reynolds
Symposium – Best Practices for Creating Presenters: Donna Albano and David
11:00 am – 11:30 am
Successful Virtual Internship Classes Schweiger
Symposium – A Discussion of the Amusement Park
11:00 am – 11:30 am Presenter: Thomas Schrier
Industry
Symposium – Managing energy consumption in Presenters: Nichole Hugo and Toqeer
11:30 am – 12:00 pm
hotels through smart home technology Israr
Symposium – Fostering Learning and Research
Collaborations: Connecting the Classroom to the Presenters: Dan Plunkett and Kate
11:30 am – 12:00 pm
Community through a University Tourism Research Evans
Institute

12:00 pm – 1:00 pm Workshop: STR Global Update Presenter: TBD

First Presentation
Toward a Theory of LGBT+ Hospitable Health Clinic Author: Eric Olson
12:00 pm – 12:45 am Services
Second Presentation
Moderator: The Effects of Service Customization and Employee Authors: Soyeon Kim, Miran Kim, and
Authenticity on Customer Delight: The Moderating Laee Choi
Role of Hotel Star Rating
Best Paper – Intertemporal Tourism Clusters and
12:00 pm – 12:30 pm Authors: Jinwon Kim and Yongjin Lee
Community Resilience
Symposium – MicroLearning Application in the Presenters: Joel Reynolds and Mary Jo
12:00 pm – 12:30 pm
Hospitality Classroom Dolasinski
Symposium – Understanding GEN Z as Learners in Presenters: Reg Foucar-Szocki, Diane
12:00 pm – 12:30 pm Hospitality and Tourism Education: From Foucar-Szocki and Katherine Foucar-
Performance to Curiosity Szocki
Symposium – Leadership in Risk Prevention and
Presenters: Rachel Jc Fu, Howard
12:30 pm – 1:00 pm Crisis Management: CEOs’ experiences,
Titjen, and Richard Goldman
perceptions, and expectations
Symposium – Workshop on Experimental Research Presenters: Xi Leung and Lawrence
12:30 pm – 1:00 pm
Method in Hospitality and Tourism Fong
1:00 pm – 2:00 pm SIG - Hospitality Programs in Business Colleges

1:00 pm – 2:00 pm SIG - Historically & Predominantly Black Colleges & Universities

1:00 pm – 2:00 pm SIG - Community Colleges & High Schools

2:00 pm – 3:00 pm SIG - Hospitality Sales & Marketing

2:00 pm – 3:00 pm SIG - Revenue Management

3:00 pm – 4:00 pm SIG - Sustainability and Innovation

3:00 pm – 4:00 pm SIG - Travel & Tourism