Learner Resource ICTNWK536

ICTNWK536
PLAN, IMPLEMENT AND

TEST ENTERPRISE
COMMUNICATION
SOLUTIONS
LEARNER RESOURCE
This material is developed by Enhance Your Future Pty Ltd for Australian Institute of
Science and Technology (AIST)
Developed by Enhance Your Future Pty Ltd 2

ICTNWK536 - Plan, implement and test enterprise communication solutions Version 3
Course Code and Name
TABLE OF CONTENTS
TABLE OF CONTENTS..................................................................................................................................... 3
UNIT INTRODUCTION.................................................................................................................................... 6
ABOUT THIS RESOURCE................................................................................................................................. 6
ABOUT ASSESSMENT..................................................................................................................................... 7
ELEMENTS AND PERFORMANCE CRITERIA..................................................................................................... 9
PERFORMANCE AND KNOWLEDGE EVIDENCE.............................................................................................. 10
PERFORMANCE EVIDENCE........................................................................................................................... 10
KNOWLEDGE EVIDENCE............................................................................................................................... 11
ASSESSMENT CONDITIONS.......................................................................................................................... 12
PRE-REQUISITES.......................................................................................................................................... 12
TOPIC 1 – PLAN FOR ENTERPRISE COMMUNICATION SOLUTIONS.................................................................13
RESEARCH AND IDENTIFY ENTERPRISE COMMUNICATION SOLUTIONS TO MEET ORGANISATIONAL
REQUIREMENTS.......................................................................................................................................... 14
Completing necessary research....................................................................................................................14
Enterprise communication solutions............................................................................................................14
Features and purpose of an email server application..................................................................................15
Features and purpose of organisational collaboration tools.......................................................................16
Features and purpose of web portal or content management software.....................................................16
Identifying enterprise communication solutions to meet organisational requirements..............................18
EVALUATE AND COMPARE ENTERPRISE COMMUNICATION SOLUTIONS AGAINST ORGANISATIONAL
REQUIREMENTS.......................................................................................................................................... 19
Identify organisational requirements...........................................................................................................19
Evaluate communications solutions.............................................................................................................20
Compare solution features and functions against the organisational requirements...................................20
SELECT ENTERPRISE COMMUNICATION SOLUTIONS TO ADDRESS ORGANISATIONAL REQUIREMENTS..........21
Develop a selection process..........................................................................................................................21
Rank and prioritise organisational requirements.........................................................................................21
Consult the outcomes of the evaluation and comparison that was completed...........................................21
Rank the solutions in terms of their ability to meet organisational requirements......................................22
Conduct a cost benefit analysis....................................................................................................................22
Conduct a risk assessment............................................................................................................................22
Make and substantiate the selection...........................................................................................................22
ACQUIRE ENTERPRISE COMMUNICATION SOLUTIONS IN ACCORDANCE WITH ORGANISATIONAL
REQUIREMENTS.......................................................................................................................................... 24
Acquire enterprise communication solutions...............................................................................................24
Procurement method and processes............................................................................................................24
Licensing and registration method...............................................................................................................25
Format for tools............................................................................................................................................25
Ensure acquisition is completed within required timelines..........................................................................25
CONSULT WITH STAKEHOLDERS TO DEVELOP IMPLEMENTATION PLAN ADDRESSING THE ORGANISATIONAL
REQUIREMENTS.......................................................................................................................................... 26
Organisational requirements for ICT implementation.................................................................................26

Consult with stakeholders.............................................................................................................................26
Key requirements of an ICT implementation plan........................................................................................27
Align the plan with the needs of the organisation.......................................................................................27
Assess licensing issues..................................................................................................................................27
Ensure regulatory and legislative requirements are met.............................................................................28
Develop clear action plans............................................................................................................................28
Assess costs...................................................................................................................................................28
Prepare resources.........................................................................................................................................29
Manage security requirements.....................................................................................................................29
Prepare system back up................................................................................................................................29
Develop deployment plans...........................................................................................................................29
Prepare existing network..............................................................................................................................29
Create a plan for testing and monitoring.....................................................................................................30
TOPIC 2 – IMPLEMENT ENTERPRISE COMMUNICATION SOLUTIONS.............................................................31
IMPLEMENT AND CONFIGURE ENTERPRISE COMMUNICATION SOLUTIONS IN ACCORDANCE WITH
IMPLEMENTATION PLAN............................................................................................................................. 31
Assess the implementation plan for implementation and configuration requirements..............................31
Implementation requirements......................................................................................................................31
Configuration requirements..........................................................................................................................32
Install updates and patches..........................................................................................................................32
Set up firewalls and access...........................................................................................................................32
Create user accounts to manage access and authentication.......................................................................32
Set up workspaces and interfaces................................................................................................................33
Adjust settings to meet the needs of the organisation.................................................................................33
DETERMINE IF IMPLEMENTATION OF ENTERPRISE COMMUNICATION SOLUTIONS MEETS IMPLEMENTATION
PLAN AND ORGANISATIONAL REQUIREMENTS AND MODIFY IMPLEMENTATION TO ADDRESS VARIANCE....34
Determine if the implementation of enterprise communication solutions meets the implementation plan
and organisational requirements.................................................................................................................34
Modify the implementation as required to address any variance...............................................................35
TOPIC 3 – TEST AND MONITOR IMPLEMENTATION OF ENTERPRISE COMMUNICATION SOLUTIONS..............36
TEST ENTERPRISE COMMUNICATION SOLUTIONS TO DETERMINE IF ENTERPRISE COMMUNICATION
SOLUTIONS ARE OPERATING CORRECTLY ACCORDING TO SYSTEM SPECIFICATIONS.....................................36
Testing processes..........................................................................................................................................36
Functional testing.........................................................................................................................................36
Firewall and security testing.........................................................................................................................37
Utility testing................................................................................................................................................37
MONITOR AND ANALYSE PERFORMANCE AND LOGS OF ENTERPRISE COMMUNICATION SOLUTIONS TO
DETERMINE IF ORGANISATIONAL REQUIREMENTS ARE MET........................................................................38
Monitor performance of communication solutions......................................................................................38
Monitor logs of communication solutions....................................................................................................38
MODIFY ENTERPRISE COMMUNICATION SOLUTIONS TO ADDRESS INSTANCES WHERE ORGANISATIONAL
REQUIREMENTS ARE NOT MET.................................................................................................................... 40
Compare outcomes of testing and analysis to organisational requirements...............................................40
Consider the causes of non-compliance.......................................................................................................40
Develop solutions..........................................................................................................................................40
Make necessary modifications.....................................................................................................................40
Record all changes to configurations and settings.......................................................................................41
Re-test and confirm compliance...................................................................................................................41
TOPIC 4- REQUIRED KNOWLEDGE................................................................................................................ 42
PLAN, IMPLEMENT AND TEST ENTERPRISE COMMUNICATION SOLUTIONS...................................................42
Key principles of data protection, including:................................................................................................42
Backup and restoration................................................................................................................................42
Complete backups.........................................................................................................................................42
Partial backups.............................................................................................................................................42
Incremental backups.....................................................................................................................................43
Daily backups................................................................................................................................................43
Restoration of data.......................................................................................................................................43
Firewall configuration...................................................................................................................................43
Access control list (ACL) development and implementation........................................................................43
IP port pass-through settings........................................................................................................................44
Security and authentication practices..........................................................................................................44
Developing user accounts.............................................................................................................................45
Maintaining security using encryption.........................................................................................................45
Blocking unauthorised access.......................................................................................................................45
Important features of network administration, including:...........................................................................45
Load balancing for applications....................................................................................................................45
Server and directory administration.............................................................................................................46
Infrastructure................................................................................................................................................46
Web server administration...........................................................................................................................46
SUMMARY.................................................................................................................................................. 48
REFERENCES................................................................................................................................................ 49
Websites.......................................................................................................................................................49
Images..........................................................................................................................................................49

UNIT INTRODUCTION
This resource covers the unit ICTNWK536 - Plan, implement and test enterprise
communication solutions.
This unit describes the skills and knowledge required to manage the deployment and
administration of enterprise communication solutions. It includes email and remote
access email, web portal or content management solution, and enterprise collaboration
tools.
It applies to individuals working as information and communications technology (ICT)

professionals who configure and deploy software to supply email, collaboration and
messaging services to meet the needs of enterprise users.
No licensing, legislative or certification requirements apply to this unit at the time of

publication.
About This Resource

This resource brings together information to develop your knowledge about this unit.
The information is designed to reflect the requirements of the unit and uses headings to
makes it easier to follow.
You should read through this resource to develop your knowledge in preparation for
your assessment. At the back of the resource are a list of references you may find useful
to review.
As a student it is important to extend your learning and to search out textbooks, internet
sites, talk to people at work and read newspaper articles and journals which can provide
additional learning material.
Your trainer may include additional information and provide activities, PowerPoint
slide presentations, and assessments in class to support your learning.

About Assessment
Throughout your training we are committed to your learning by providing a training
and assessment framework that ensures the knowledge gained through training is
translated into practical on the job improvements.
You are going to be assessed for:
 Your performance and knowledge using written and practical activities that
apply to a workplace environment.
 Your ability to apply your learning to the workplace.
 Your ability to recognise common principles and actively use these on the job.
You will receive an overall result of Competent or Not Yet Competent for the assessment
of this unit. The assessment is a competency based assessment, which has no pass or
fail. You are either competent or not yet competent. Not Yet Competent means that you
still are in the process of understanding and acquiring the skills and knowledge required
to be marked competent.
The assessment process is made up of a number of assessment methods. You are

required to achieve a satisfactory result in each of these to be deemed competent
overall.
All of your assessment and training is provided as a positive learning tool. Your
trainer/assessor will guide your learning and provide feedback on your responses to the
assessment. For valid and reliable assessment of this unit, a range of assessment
methods will be used to assess practical skills and knowledge.
Your assessment may be conducted through a combination of the following methods:
 Written Activity
 Case Study
 Observation
 Practical tasks
 Short answer questions
 Third Party Report

The assessment tool for this unit should be completed within the specified time period
following the delivery of the unit. If you feel you are not yet ready for assessment,
discuss this with your trainer/assessor.
To be successful in this unit, you will need to relate your learning to your workplace.
You may be required to demonstrate your skills and be observed by your assessor in
your workplace environment. Some units provide for a simulated work environment,
and your trainer and assessor will outline the requirements in these instances.

ELEMENTS AND PERFORMANCE
CRITERIA
1. Plan for 1.1 Research and identify enterprise communication solutions to
enterprise meet organisational requirements
communication
solutions 1.2 Evaluate and compare enterprise communication solutions
against organisational requirements
1.3 Select enterprise communication solutions to address

organisational requirements
1.4 Acquire enterprise communication solutions in accordance with

1.5 Consult with stakeholders to develop implementation plan

addressing the organisational requirements
2. Implement 2.1 Implement and configure enterprise communication solutions in

enterprise accordance with implementation plan
communication
solutions 2.2 Determine if implementation of enterprise communication
solutions meets implementation plan and organisational
requirements and modify implementation to address variance
3. Test and 3.1 Test enterprise communication solutions to determine if

monitor enterprise communication solutions are operating correctly
implementation of according to system specifications
enterprise
communication 3.2 Monitor and analyse performance and logs of enterprise
solutions communication solutions to determine if organisational
requirements are met
3.3 Modify enterprise communication solutions to address instances

where organisational requirements are not met

PERFORMANCE AND KNOWLEDGE
EVIDENCE
This describes the essential knowledge and skills and their level required for this unit.
Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the
elements and performance criteria of this unit; including evidence of the ability to:
 Plan, implement and test enterprise communication solutions including:
o One email system, including:
 Preparing existing networks
 Configuring users, mailboxes, address lists, distribution lists,

user constraints, remote email access, message integrity and
antispam controls, antivirus controls and anti-phishing controls
o One content management system including:
 Planning namespace and server roles
 Configuring access, security, network infrastructure and

customisations
 Providing high availability and disaster recovery
o One collaboration tool including:
 Planning namespace and server roles
 Configuring access, security, network infrastructure and

customisations
 Providing high availability and disaster recovery

Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in
the elements and performance criteria of this unit. This includes:
 Key requirements of an ICT implementation plan
 Features and purpose of an email server application
 Features and purpose of organisational collaboration tools
 Features and purpose of web portal or content management software
 Testing processes
 Key principles of data protection, including:
o Backup and restoration
o Firewall configuration
o Security and authentication practices
 Important features of network administration, including:
o Load balancing for applications
o Server and directory administration
o Infrastructure
o Web server administration

ASSESSMENT CONDITIONS
Skills must be demonstrated in a workplace or simulated environment where conditions
are typical of those in an ICT working environment or ICT workplace. This includes:
 The site where server applications can be installed
 Networked servers
 Organisational requirements for email solution, remote access to email,

content management system, and collaboration tools.
 Details relating to enterprise email requirements including users, mailboxes,

address lists, distribution lists, and user constraints
 Antivirus, antispam, and anti-phishing controls
 Enterprise collaboration software
 Workstations
 Switch
 Wide area network (WAN) service point of presence
 Individual stakeholders to consult
Assessors of this unit must satisfy the assessor requirements in applicable vocational
education and training legislation, frameworks and/or standards.
PRE-REQUISITES
This unit must be assessed after the following pre-requisite unit:
There are no pre-requisites for this unit.

TOPIC 1 – PLAN FOR ENTERPRISE
COMMUNICATION SOLUTIONS
Welcome to the unit ICTNWK536 - Plan, implement and test enterprise communication
solutions.
This unit describes the skills and knowledge required to manage the deployment and
administration of enterprise communication solutions. It includes email and remote
access email, web portal or content management solution, and enterprise collaboration
tools.
It applies to individuals working as information and communications technology (ICT)

professionals who configure and deploy software to supply email, collaboration and
messaging services to meet the needs of enterprise users.
No licensing, legislative or certification requirements apply to this unit at the time of

publication.
In this unit you will learn how to:
 Plan for enterprise communication solutions
 Implement enterprise communication solutions
 Test and monitor implementation of enterprise communication solutions
Let’s begin!

Research and identify enterprise communication
solutions to meet organisational requirements
When preparing to plan, implement and test enterprise communication solutions it will
be necessary to make sure that a series of communication solutions that may be used as
a part of the overall communications that need to be completed by the organisation are
researched and identified. As a part of the research that is completed, it is important to
make sure that all organisational requirements are able to be met by the proposed
solutions.
Completing necessary research

Research is a systematic investigation that will be conducted in order to find potential
solutions to a specific problem. The problem, in this case, is the need to find
communication solutions that will meet the organisational needs.
Research that could be used to determine this involves:
 Reading and assessing industry news and journals
 Speaking with communication experts
 Consulting within the organisation
 Assessing vendor and product information
Enterprise communication solutions

Enterprise communication solutions are systems of interconnected networking,
infrastructure, hardware and software that will enable the transfer of information
between different organisational stakeholders in a manner that meets organisational
requirements.
Common communication systems may include:
 Email servers and set up
 Collaboration tools
 Web portal or content management software

Features and purpose of an email server application
An email server application is a software that will run on the mail server in order to
receive and forward incoming messages and to process and send outgoing messages.
Common features of an email server application include:
 SMTP/ POP3 / IMAP / HTTP/ LDAP and Proxy services with SSL / TLS
support
 Advanced Access and Security Controls
 Effective Anti-Spam which can be tailored to your business
 Extensive Groupware including email, calendars, contacts, tasks and journals
 Intuitive Webmail works with your browser, or use FTGate Desktop Client
 Mail Client auto-configure support (e.g. Outlook/Thunderbird)
 IOS auto-configure support
 Fast, powerful message processing
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Mail server may include:
 Axigen Mail Server
 Linux or Unix Sendmail
 Microsoft Exchange
 Open Xchange Server
 Postfix
Features and purpose of organisational collaboration tools

Organisational or business collaboration tools are a range of software and hardware
tools that can be used to support collaboration and sharing between work teams in
different environments.
Collaboration tools enable:

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http://www.ftgate.com/features/mail-server/
 Direct messaging and communication
 Support of live documents
 Sharing and access to the same screen views and documents
 Integrated version control
 The sharing of work area setups
These tools are designed to make sure that remote teams or even teams in the same
environment logging in from different computers are able to work together in real time.
Preventing the need for laborious and complicated information and document sharing
actions.
Business collaboration software may include:
 Cisco collaboration tools
 Domino or Lotus
 Groupwise (Novell)
 Microsoft SharePoint
 Moodle or Equella
 wiki engines
Features and purpose of web portal or content management software

A web portal is a remote access area that enables personnel to log in and access content
or other applications such as email servers and collaboration tools.
Features of a web portal include:
 Access and authentication requirements and security
 Access to specific work areas and documents
 Access to organisational applications as required

Content management software is designed to create a space where personnel are able to
log in and create and manage the organisations content in order to enable advanced
communications to take place.
Content management software features should include:
 Easy Administration
 Powerful Publishing Tools
 Built-in SEO Tools
 Social Media Integration
 Detailed Analytics
 Simple Workflow and Publishing Controls
 Security
 Multi-Platform Capabilities
 Exemplary Support
 Tiered Permissions
 Robust Content Templates
 Microdata Support for Voice Search
 Comprehensive Search
 Versioning for Quick Rollback
 Business Alignment
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Web portal or content-management software may include:
 IBM websphere
 JBoss
 Microsoft SharePoint
 Moodle or Equella
 Oracle
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https://enginess.io/insights/must-have-enterprise-cms-features
Identifying enterprise communication solutions to meet
When completing research into each of the different communication solutions that will
need to be used to meet the organisational need, it is important to consider:
 Budget
 Purpose of communications within the organisation
 Requirements for functionality
 Security requirements
 User profiles
 Other organisational requirements

Evaluate and compare enterprise
communication solutions against organisational
requirements
Once a range of communication solution options has been identified, it will be necessary
to evaluate and compare the solutions against the organisational requirements.
Identify organisational requirements

In order to complete appropriate evaluations and comparisons against organisational
requirements, it will be necessary to define the organisation's requirements in a clear
and measurable manner.
Organisational requirements are all of the organisation's needs in relation to the

communication solutions that are to be implemented.
These may include:
 Functionality
 License type
 Cost
 The ability of the solution to comply with legislative requirements
 Ease of use
Detailed assessments into the needs of the organisation will need to be completed using:
 Research
 Consultation
 User case studies
 Cost benefits analysis

The organisation's requirements in relation to the proposed communications solutions
will need to be:
 Listed
 Quantified
 Defined in a clear and measurable manner
Evaluate communications solutions

The process of evaluation will involve the collection of a range of specific information
regarding the features and functions of each solution.
It will be necessary to consider:
 Features
 Functions
 Need for systems requirements
 Compatibility requirements
 Cost
 Licensing requirements
 Implementation requirements
This information should be collected and then placed into a matrix or table so that it can
be compared against the organisation’s requirements.
Compare solution features and functions against the organisational

requirements
The process of comparison involves the measurement of each feature and function
against the identified organisational requirements in order to identify any similarities or
compatibilities and any differences or incompatibilities.

Select enterprise communication solutions to
address organisational requirements
Once the evaluation and comparison of the communication solutions have been
completed, it will be necessary to make sure that appropriate selections are made
according to the manner in which they address organisational requirements.
Develop a selection process

A clear and measurable selection process will need to be developed to make sure that
the most appropriate solution for the organisation is able to be selected.
A suitable selection process may involve the completion of the following actions:
Rank and prioritise organisational requirements

It will be necessary to rank and prioritise the organisational requirements that have
been identified in terms of:
 Importance
 Urgency
The importance of the requirements will be based on its ability to assist the organisation
in achieving its goals and objectives. The urgency of these requirements will be based on
current vs future requirements for the organisation.
It is important that all organisational requirements are ranked and prioritised and then
provided with a weighted number so that they can be used to make non-biased
decisions about which of the proposed options will be most suitable.
Consult the outcomes of the evaluation and comparison that was

completed
The next step in the selection process will be to consult the outcomes of the evaluation
and comparison that was completed in order to identify which of the organisational
requirements is met by each of the options.
This information should be assessed against the ranking and prioritisation of the
organisational requirements in order to make sure that the selection is based on the
most important and urgent needs of the organisation.
Rank the solutions in terms of their ability to meet organisational

requirements
It will be necessary to rank the solutions in terms of their ability to meet organisational
requirements using the information collected during prioritisation and the outcomes of
the evaluations and comparisons that were completed.
Conduct a cost benefit analysis

A cost-benefit analysis is a financial decision-making tool that applies financial value to
each of the organisational requirements and the features and functions of the solutions
in order to make mathematical calculations against the cost of each solution to
determine which of the options will provide the most benefit to the organisation for the
least amount of cost.
This process should be completed for each of the communication solution options that
have been proposed so that this information is able to be used as a part of the decision-
making process.
Conduct a risk assessment

A risk assessment should be completed for each of the options in order to make sure
that any risk exposure that the solutions result in for the organisation is able to be
identified. Suitable controls will need to be evaluated for each of the identified risks, and
then the options should be ranked in terms of risk so that this can be considered as a
part of the final selection process.
Make and substantiate the selection

All of the information that has been collected and assessed during the investigations
process should be used to determine which of the solutions will:
 Best meet organisational requirements
 Has the best cost-benefit ratio

 Can be controlled appropriately in terms of risk
A final selection should be made, and evidence from the completed assessments should
be used to substantiate the decision.
Reports may need to be provided to upper management so that final approval for the
selections that have been made can be attained.

Acquire enterprise communication solutions in
accordance with organisational requirements
Once the communication solution options have been identified, selected and approved,
it will be necessary to acquire the enterprise communication solutions in accordance
with organisational requirements.
Acquire enterprise communication solutions

The process of acquiring enterprise communication solutions will involve the actions
required to make the selected items available to the organisation.
Organisational requirements for the acquisition process may include:
 Methods for obtaining the items
 Approvals processes
Procurement method and processes

Procurement is the process of purchasing or obtaining the necessary resources for an
organisation so that they are available to be used.
Organisations will have a procurement policy that will outline a range of factors that
need to be complied with, such as:
 Purchase or subscription preferences
 Licensing preferences
 Approvals processes
 Preferred vendors
 Methods for selecting vendors and obtaining the items required

Licensing and registration method
When preparing to procure and acquire ICT communications solutions, it is important to
consider the licensing and registration requirements that apply to the solution, and this
will vary designing on the product and the vendor.
Options should be collected and then assessed against the procurement policies of the
organisation so that suitable selections can be made.
Format for tools

Different communication solutions may be acquired in different formats, and these will
determine the necessary method of implementation; it is important to consider:
 Cloud-based tools
 Locally installed applications
 Server installed applications
Selections on the format can be made using the information that is held within the
procurement policy of the organisation or consulting with management regarding their
preferences.
Ensure acquisition is completed within required timelines

It will be necessary to ensure that all necessary acquisitions are completed within the
required timelines that apply to the project so that all tools and applications will be
available for implementation as required.

Consult with stakeholders to develop
implementation plan addressing the
It will be necessary to consult with stakeholders in order to develop an implementation
plan that addresses organisational requirements.
Organisational requirements for ICT implementation

The organisational requirements for ICT implementation are all of the needs that should
be fulfilled by the implementation in order for the implementation to be considered a
success.
Consult with stakeholders

A stakeholder analysis will need to be completed in order to identify the stakeholders
that need to be consulted in order to make sure that appropriate information is able to
be attained to ensure that the implementation plan that is created will meet the needs of
the organisation.
Stakeholders to be consulted could include:
 Users
 Department heads
 Management
 Personnel
Consultation should be completed according to the level of engagement of each

stakeholder and may take place in:
 Meetings
 Surveys
 Focus groups

Key requirements of an ICT implementation plan
When planning, implementing and testing enterprise communication solutions, it will be
necessary to understand the key requirements of an ICT implementation plan and these
are:
Align the plan with the needs of the organisation

In order for the implementation of a new communication solution to be effective, it is
important to make sure that the needs of the organisation are aligned with the plan.
The organisational analysis will need to be completed to identify:
 Organisational needs
 Organisational goals
 Deficiencies of the current plan
 New features and set up requirements that apply to the solution
As a part of this, it will be necessary to make sure that a range of information is used and
reviewed, such as:
 Current ICT architecture
 Vision statement
 Mission statement
 Strategic plans and goals
 User cases
 Modelling information
Assess licensing issues

As a part of the ICT system implementation, it is important to make sure that any
relevant licensing issues are able to be managed, and this will require:
 Assessment of software and hardware to be installed

 Creation of licencing management register
 Completion of all payment and registration requirements
Ensure regulatory and legislative requirements are met

It is important to assess the implementation actions in order to identify any regulatory
and legislative requirements that may apply.
It is important to consider:
 Privacy
 Confidentiality
 Effective security of private information
 Management of the organisations legal and regulatory obligations
Develop clear action plans

Clear and specific action plans will need to be created for each of the steps and stages of
the implementation plan to make sure that the following organisational needs will be
managed:
 Continuity of business operations
 Security and management of data
 Protection of organisational assets
Assess costs
All expected costs for the implementation process will need to be considered and
assessed in order to make sure that appropriate cost benefits are able to be achieved
and that the implementation that is completed is aligned with the requirements of the
organisation.

Prepare resources
All resources that will be required as a part of the plan will need to be:
 Identified
 Costed
 Obtained
 Prepared
Manage security requirements

Security plans for each stage of the implementation will need to be created and managed
to ensure that the security policies of the organisation are suitably complied with at all
times.
Prepare system back up

During implementation activities, it is important to make sure that the system is
protected from unexpected loss during the implementation process.
It is important to make sure that the backup plans developed for:
 Data
 Settings
 Configuration
 Security
Develop deployment plans

A deployment plan is a plan that will set out all of the steps that need to be taken to
deploy new software or hardware into the organisation to make sure that system
continuity is able to be ensured.

Prepare existing network
It is important as a part of the implementation process that the network is prepared for
any changes that are to be made to the communication solutions that are to be used.
Prepare existing network may include:
 Checking for incompatibilities with existing systems
 Configuring domain names system (DNS) to support mail server
 Installing any prerequisites
 Reconfiguring other network services to support mail
 Removing unsupported legacy components
 Updating server operating systems to the latest version
 Using vendor tools to check the network for readiness to install a mail server
Create a plan for testing and monitoring

It is important to make sure that a suitable plan for testing and monitoring of the
network is created and implemented as a part of the overall implementation activities to
make sure that the success of the implementation is able to be ensured.

TOPIC 2 – IMPLEMENT ENTERPRISE
Implement and configure enterprise
communication solutions in accordance with
implementation plan
It is essential that the enterprise communication solutions are implemented and
configured in accordance with the implementation plan that has been prepared.
Assess the implementation plan for implementation and configuration

requirements
The implementation plan that has been developed for the organisation will need to be
assessed in order to make sure that all implementation and configuration requirements
that apply to each of the solutions are able to be identified.
Implementation requirements
The implementation requirements for each of the communication solutions that are to
be put into place within the organisation will refer to all actions and standards that
apply to the installation and deployment of the items.
Implementation requirements may include:
 Data protection requirements
 Installation procedures and timelines to enable continuity of business

operations
 Testing and assessment procedures to make sure the implementation is

completed as planned
 Schedules and resources that will be used for the process

All implementation requirements must be identified, and plans for compliance will need
to be created and followed.
Configuration requirements
Once the items are installed, they will need to be set up so that they can be used safely
and efficiently within the system, and this is the process of configuration.
The configuration requirements will need to be identified based on:
 Current system requirements
 Vendor specifications for the communication solution
 Compliance with security requirements that apply within the organisation
 Compatibility with the current system
 Usability requirements
 Licensing requirements
Configuration requirements may include:
Install updates and patches

Once the communication applications have been installed, it will be necessary to install
any necessary updates and or patches to make sure that the most current and secure
version of the item is installed. All updates and patches installed will need to be
recorded as a part of the configuration documentation.
Set up firewalls and access

Firewall permissions and restrictions will need to be set up to make sure that the
permissions of the communication solutions meet the security policies that apply to the
organisation.
Create user accounts to manage access and authentication

User accounts for the different user groups within the organisation will need to be
created, and suitable permissions and restrictions will need to be applied to them, based
on need and compliance with the security requirements of the organisation.
Set up workspaces and interfaces

All workspaces and graphic user interfaces will need to be set up to meet the needs of
the organisation, and this may include:
 Appearance
 Application short cuts
 Default settings
 Permissions and access requirements
Adjust settings to meet the needs of the organisation

Any settings that define the manner in which the communication solution will behave or
can be used will need to be manipulated to make sure that the solution meets:
 User requirements
 Security requirements
 Organisational requirements

Determine if implementation of enterprise
communication solutions meets implementation
plan and organisational requirements and
modify implementation to address variance
It will be necessary to determine if the implementation of enterprise communication
solutions meets the implementation plan and the organisational requirements. If there
is any variance between implementation outcomes and the implementation plan and
identified organisational requirements, it will be necessary to modify the
implementation to achieve compatibility.
Determine if the implementation of enterprise communication

solutions meets the implementation plan and organisational
requirements
Detailed investigation measurement and comparison will need to be completed on the
installed and configured communication solutions against the planned implementation
in order to determine if the implementation meets to plan and organisational
requirements.
An implementation assessment will involve a systematic assessment of each of the

implementation plan and organisational plan requirements against the outcomes that
have been achieved during the process of implementation.
It is important to make sure that assessments are made regarding the following areas:
 Implementation process steps and stages
 Location and naming of installed items
 Firewall configuration
 Security configurations
 User and workspace configurations
 Licensing and registration
 Storage locations and set up
 Database and server set up if required

 All permissions and restrictions
Modify the implementation as required to address any variance

Once suitable assessments have been made, it will be necessary to ensure that changes
are made to the implementation to address any variance.
Variance is any differences between the planned outcomes and the outcomes that were
achieved.
Any modifications that are made to the implementation of the communication solutions
will need to be recorded and then re-assessed against the plan in order to ensure that
suitable compliance has been achieved.

TOPIC 3 – TEST AND MONITOR
IMPLEMENTATION OF ENTERPRISE
Test enterprise communication solutions to
determine if enterprise communication
solutions are operating correctly according to
system specifications
Once the implementation is complete, and all implementation steps and actions have
been confirmed as compliant with developed implementation plans and organisational
requirements, it will be necessary to complete necessary testing.
Testing will need to be completed to determine if the enterprise communication

solutions are operating correctly and according to system specifications.
Testing processes
Testing processes are actions that are used to confirm operation and levels of
performance in order to make sure that operational and organisational needs have been
met. Different communication solutions will have different testing needs, and it is
important to make sure that these are considered and that suitable test plans are
developed for each solution. A suitable testing plan will be one that tests for all
necessary requirements using appropriate solutions and tools to confirm compliance
with set requirements.
Testing processes may include:
Functional testing
Functional testing will be completed by performing a range of test actions to ensure that
the full functionality and compatibility of the communication solution with the current
network and ICT system is able to be confirmed.

All actions that can be completed with the communication solutions should be tested to
make sure that functionality can be confirmed.
Firewall and security testing

Firewall and security testing should be completed to make sure that appropriate
firewall activity has been achieved by the installation.
Firewall and security testing should include:
 Penetration testing
 Auditing
 Complete network scanning
 Scan for vulnerabilities
 Ethically hack the system
 Attempt to crack passwords
It is important to make sure that the following components are also assessed during the
testing process:
 Access and authentication
 Port access and open ports
 Rules and permission lists
 Vendor-specific security requirements
 Compliance with the organisation's security policy
Utility testing
A range of utility testing should be completed to make sure that access and operation of
the solutions can be confirmed and these should include ping tests and other tests to
confirm operations.

Monitor and analyse performance and logs of
enterprise communication solutions to
determine if organisational requirements are
met
It is important to make sure that appropriate monitoring and analysis of system
performance and logs is completed regarding the implemented enterprise
communication solutions so that compliance with organisational requirements is able to
be confirmed.
Monitor performance of communication solutions

The performance of communications solutions can be monitored using a range of
utilities and tests.
Performance may be monitored using:
 Statistical computations
 Error logs
 Event logs
 Alarm logs
 Speed tests
 Bandwidth usage measurements
 Detailed traffic or security reports
Monitor logs of communication solutions

A range of logs should be compiled and assessed in order to identify any security or
performance issues that may apply to the solution.
Logs are registers of events that have occurred within the system and can be used to
assess:
 Access
 Traffic
 Authentications
 Errors
 Lost packets
 Speed
 Routing
It is important to collect and assess log information and to use it to make sure that the
organisation's needs are being met by the solution.

Modify enterprise communication solutions to
address instances where organisational
requirements are not met
Once the testing and performance assessments using logs and a range of performance
analysis and log information has been completed, it will be necessary to modify
enterprise communication solutions where organisational requirements are not met.
The following actions will need to be completed:
Compare outcomes of testing and analysis to organisational

requirements
It will be necessary to compare the outcomes of the testing and analysis to
organisational requirements in order to identify any variance between the two items.
Consider the causes of non-compliance

Where variance between desired outcomes and test results has been identified, it will be
necessary to consider what is causing the non-compliance, further testing and
assessment may be required to achieve this.
Develop solutions
Once the cause of the non-compliance has been confirmed, it will be necessary to
develop suitable solutions that can be used to rectify the communication solutions so
that organisational requirements are able to be met.
Make necessary modifications

Necessary modifications to achieve compliance with organisational requirements will
need to be made, the modifications that will be required will vary depending on:
 Communication solution installed
 Current system installed
 Results of testing and analysis

 Specific organisational requirements
Types of common modifications that need to be completed include:
 Changes to security settings
 Changes to configurations of system or solution
 Changes to permissions
Record all changes to configurations and settings

Any changes that are made will need to be recorded as a part of the configuration
register for the communication solution to make sure that all changes can be tracked
and confirmed if required.
Re-test and confirm compliance

Once any modifications have been made to the system, it will be necessary to make sure
that re-testing and confirmation of compliance with operational and implementation
requirements will need to be made.

TOPIC 4- REQUIRED KNOWLEDGE
Plan, implement and test enterprise
communication solutions
Key principles of data protection, including:
Throughout the planning, implementing, and testing of communication solutions it will
necessarily make sure that the data assets that are owned by the organisation are able
to be suitably protected.
The key principles of data protection include:
Backup and restoration

Back up is the process of making another copy of data and information assets in order to
make sure that there is another copy in the event of accidental data corruption or
failure.
There are a range of different types of back up procedures that may be used depending
on the data type that is being protected, and these include:
Complete backups
All files that have been selected are backed up, regardless of the setting of the attribute.
When a file is backed up, the attribute is cleared. If the file is later modified, this
attribute is set, which indicates that the file needs to be backed up. Full backups take the
longest to execute and use the most storage space of all types of backups.
Partial backups
This is a type of backup that includes only certain files or directories.

Incremental backups
All files that have been altered since the last normal backup are copied. When the files
were modified after the last backup, they received an attribute, only files with this
attribute are backed up. When a file is backed up, the archive attribute is cleared. If the
file is later modified, this attribute is reset, which indicates that the file needs to be
backed up.
Daily backups
All files created or modified on the same day as the backup will be copied. This
technique doesn't change the attributes of files.
Restoration of data
Restoration of data involves the re-instating of data from a back up that has been
created; specific restoration points should be developed to make sure that data is able to
be restored if it becomes corrupt or lost.
Firewall configuration
The configuration of firewalls involves the setting up of firewalls in a manner to make
sure that the security policies and functional requirements of the organisation are able
to be met.
Firewall configuration should involve:
Access control list (ACL) development and implementation

An access control list or ACL is a file or database that the firewall will use to configure
the security permissions and access requirements that apply to the different
components within the network depending on the user or object that seeks to access the
components.
Within the ACL, all permissions that are attached to the objects that will be managed
and sorted by the firewall will need to be configured.

These will include:
 User accounts
 System processes
Permissions will determine what actions can be taken by the system processes and user
accounts within the system. The firewall will either allow or deny these aspects based
on the information contained within the ACL.
IP port pass-through settings

It will be necessary to set the firewalls to allow the IP port security filters to be applied
according to the needs of the security plan and policies that apply. These permissions
and settings that control IP port traffic pass through are known as IP port pass-through.
The following configurations will need to be made:
 Port rules and permissions
 Port allocations
 Port forwarding and addressing rules
 Port range
 Protocol settings
Security and authentication practices

Security and authentication practices are the actions that are taken to make sure that
access to the communication solutions will only be granted to those that are authorised
and approved to receive it and the range of actions that will be taken to ensure this.
Security and authentication practices may include:

Developing user accounts
It will be necessary to develop user accounts to meet the permission and access needs of
the communication solutions and then to set suitable permissions for each user account
group.
Maintaining security using encryption

Suitable communication encryption and keys will need to be used to make sure that
communication is protected during sending.
Blocking unauthorised access

Authentication processes that suit the level of security required for each of the
communication solutions will need to be developed, and these may include:
 Encrypted passwords
 Two-step authentications
 Tokens
It is important to make sure that only authorised, and authenticated accounts are able to
gain access to the system and can complete approved actions once they have gained
access.
Important features of network administration, including:

When planning, implementing and testing enterprise communication solutions, it will be
necessary to be aware of a range of important network administration features
including:
Load balancing for applications

Load balancing involves resource allocation and traffic management actions in order to
make sure that the pressure of a load of network traffic is balanced in a manner that will
result in effective and efficient operations.

Server and directory administration
Server or directory administration is the process of setting up servers and directories
using a range of file structures and systems and network protocols to ensure that all
information and resources that are stored as a part of the network to support
applications are able to be effectively managed.
Server and directory administration will require:
 Setting security permissions
 Setting access lists
 Closing unneeded open ports
 Monitoring and managing logs and performance
Infrastructure
The administration of the network infrastructure involves the configuration of all
hardware and software components of the network in order to support the applications
and functions that are required of the system.
Infrastructure should be administered through:
 Monitoring
 Management
 Adjustments
Web server administration

Web server administration involves the setting up and configuration and the
management and monitoring of a web server in order to make sure that it has
appropriate:
 File systems
 Naming conventions
 Traffic routes

 Access and security
 Functionality
 Operation
It will be necessary to make sure that access and error logs are monitored and any
suspicious or non-compliant activity is responded to as required.

SUMMARY
Now that you have completed this unit, you should have the skills and knowledge to
manage the deployment and administration of enterprise communication solutions.
If you have any questions about this resource, please ask your trainer. They will be only
too happy to assist you when required.

REFERENCES
Websites
“Effective ICT implementation” N.d. Web. 12 Jul. 2019
<https://www.computerweekly.com/feature/Effective-ICT-implementation>
“Email server” N.d. Web. 12 Jul. 2019

<https://www.techopedia.com/definition/1660/email-server-email>
“Mail server” N.d. Web. 12 Jul. 2019 <http://www.ftgate.com/features/mail-server/>
“Customer portal” N.d. Web. 12 Jul. 2019

<https://www.broadviewnet.com/blog/2017/10/7-features-every-customer-portal-
should-provide>
“CMS features” N.d. Web. 12 Jul. 2019 <https://enginess.io/insights/must-have-

enterprise-cms-features>
“Mail server” N.d. Web. 12 Jul. 2019 <http://www.ftgate.com/features/mail-server/>
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ICTNWK536

PLAN, IMPLEMENT AND

Developed by Enhance Your Future Pty Ltd 2

Developed by Enhance Your Future Pty Ltd 3

Developed by Enhance Your Future Pty Ltd 5

It applies to individuals working as information and communications technology (ICT)

No licensing, legislative or certification requirements apply to this unit at the time of

About This Resource

Developed by Enhance Your Future Pty Ltd 6

You are going to be assessed for:

The assessment process is made up of a number of assessment methods. You are

Your assessment may be conducted through a combination of the following methods:

Developed by Enhance Your Future Pty Ltd 7

Developed by Enhance Your Future Pty Ltd 8

1.3 Select enterprise communication solutions to address

1.4 Acquire enterprise communication solutions in accordance with

1.5 Consult with stakeholders to develop implementation plan

2. Implement 2.1 Implement and configure enterprise communication solutions in

3. Test and 3.1 Test enterprise communication solutions to determine if

3.3 Modify enterprise communication solutions to address instances

Developed by Enhance Your Future Pty Ltd 9

o One email system, including:

 Preparing existing networks

 Configuring users, mailboxes, address lists, distribution lists,

o One content management system including:

 Planning namespace and server roles

 Configuring access, security, network infrastructure and

 Providing high availability and disaster recovery

o One collaboration tool including:

 Planning namespace and server roles

 Configuring access, security, network infrastructure and

 Providing high availability and disaster recovery

Developed by Enhance Your Future Pty Ltd 10

 Key requirements of an ICT implementation plan

 Features and purpose of an email server application

 Features and purpose of organisational collaboration tools

 Features and purpose of web portal or content management software

 Key principles of data protection, including:

o Backup and restoration

o Security and authentication practices

 Important features of network administration, including:

o Load balancing for applications

o Server and directory administration

o Web server administration

Developed by Enhance Your Future Pty Ltd 11

 The site where server applications can be installed

 Organisational requirements for email solution, remote access to email,

 Details relating to enterprise email requirements including users, mailboxes,

 Antivirus, antispam, and anti-phishing controls

 Enterprise collaboration software

 Wide area network (WAN) service point of presence

 Individual stakeholders to consult

There are no pre-requisites for this unit.

Developed by Enhance Your Future Pty Ltd 12

It applies to individuals working as information and communications technology (ICT)

No licensing, legislative or certification requirements apply to this unit at the time of

In this unit you will learn how to:

 Plan for enterprise communication solutions

 Implement enterprise communication solutions

 Test and monitor implementation of enterprise communication solutions

Developed by Enhance Your Future Pty Ltd 13

Completing necessary research