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Bombardier Inc.
123 Garratt Blvd.
Downsview, Ontario, Canada M3K 1Y5
Telephone 1(416) 633-7310
http://www.aerospace.bombardier.com

IN-SERVICE ACTIVITIES REPORT

ISAR 2001-06 JULY 23, 2001

In this Issue ...

★ ISAR Articles
➠ 2001-06-2100: $- APU Contamination by Deicing and Anti-Icing Fluids ................................................. 5
➠ 2001-06-3510: Crew Oxygen Stowage Box Dust Contamination ............................................................ 7
➠ 2001-06-5210: Passenger Door SB 601R-52-068 Rev.C ......................................................................... 7
➠ 2001-06-5211: Passenger Door Fault Isolation Manual ........................................................................... 8
★ Information Exchange
➠ $- CRJ Maintenance Cost Working Group Meeting No.9 ........................................................................ 9
➠ Service Difficulty Report Requirements................................................................................................... 11
★ Supplemental Type Certificate News .................................................................................................... 12
★ Generic Repair Engineering Order (REO) Update ............................................................................ 14
★ Service Letter (SL) Update....................................................................................................................... 14
★ All Operator Message (AOM) Update .................................................................................................. 14
★ Operator Coverage (FSR/CSAM) ......................................................................................................... 15

Readers are requested to please distribute this newsletter within their organizations.

THIS REPORT SUMMARIZES IN-SERVICE ACTIVITIES AND IS FOR BOMBARDIER AEROSPACE REGIONAL AIRCRAFT CUSTOMER INFORMATION ONLY.
The ISAR is published by Customer Support - Technical Help Desk
Please address inquiries to the Editor (telephone 1-416-373-7887; fax: 1-416-375-4539; e-mail: lbromley@dehavilland.ca).
CRJ ISAR 2001-06

Scheduled Special Events

Date Event Location
SEP 18, 2001 North American CRJ100/200 Top Issues Washington D.C., USA
Working Group
SEP 26 European CRJ100/200 Top Issues Montpellier, France
Working Group
For further Top Issues Working Group and technical meeting information, please contact:
Therese Lamontagne - telephone: 1-514-855-9472; e-mail: therese.lamontagne@notes.canadair.ca
For further Conference information, please contact:
Miriam Rodgers - telephone: 1-514-855-8258; e-mail: miriam.rodgers@notes.canadair.ca
*** * ***

Maintenance Cost Working Group Preface

The CRJ Maintenance Cost Working Group (MCWG) has been in operation since October 1997.
The group consists of representatives from Operators and associated Bombardier departments such
as Maintenance Engineering, In-Service Engineering, Supplier Liaison, Spares, and Warranty, and
selected Bombardier Suppliers. It is the MCWG’s intention in this, and future ISARs, to publish
information on ways to help reduce the cost of operating the aircraft.
Specific cost reduction issues contributed by Maintenance Engineering
are identified with a “$” symbol preceding the subject title.
*** * ***

For additional information on any of the in-service items covered in this report,
please contact your local Bombardier Aerospace Regional Aircraft Field Service
Representative or the appropriate staff member noted below:
Mike Dornenburg Manager, Technical Help Desk (CRJ) 1-514-855-8146
Tracy Lloyd Manager, In-Service Engineering 1-514-855-9335
Jim Lister Manager, Maintenance Cost Monitoring 1-416-375-3495

Lorne Bromley Editor 1-416-373-7887

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From the Editor !

The aircraft featured in the above photographs are flown by Comair, Inc., a
Delta Connection Operator.
In 1993, Delta Connection Operators became the first U.S. airlines to fly the 50-
passenger Canadair Regional Jet. Today, with over 150 jets in operation, more
than 225 on order, and an additional 525 on option, Delta Connection has the
world’s largest fleet of Regional Jets.
(Thanks to Kristy Dunaway of Comair Marketing for the write-up.)
The top photograph shows Comair’s new standard colour scheme. The main photo in the middle
(compliments of Nigel Keys and Otto Buth, two of our Field Service Reps. in Cincinnati) depicts a
Comair CRJ specially painted in celebration of the upcoming 2002 Winter Olympics. The lower
picture (again thanks to Kristy Dunaway of Comair) shows a colour scheme celebrating the 100th
production CRJ100, delivered to Comair in 1996.
Bombardier Field Support and Customer Service for Comair is provided by Nigel Keys, Hal
Hughes, and Raynald Godon (FSRs) and Mike Panasiuk (Customer Service Account Manager).

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CRJ ISAR 2001-06

QCG
Since its last hardcopy release in July 2000, the “Dash 8 & CRJ
Operators’ Quick Contact Guide”, published by the Technical Help Desk,
has proven very popular with the Operators, Bombardier staff, and Vendors.
Though I may have previously mentioned it, our intent is to re-issue the
QCG annually in hardcopy for distribution to all the Operators. Many,
however, may not be aware that the booklet is available at any time in an
electronic format.
A new electronic-only edition was released on May 17, 2001. Copies were
e-mailed to one focal of each Operator and to involved Bombardier staff.
I would like to offer our continuing thanks to recipients of the QCG
(hardcopy and electronic) who have taken the time to let us know of
personnel changes. The next generation hardcopy QCG, in work now, has
been enriched with staff contacts and promises to provide users with an even
more valuable resource.
The electronic QCG, which reflects information current as of May 2001, is
available free-of-charge on request ... simply send me an e-mail message.

NOTE: The next edition, “QCG2001B”, is presently in work. Our annual

hardcopy release is scheduled for early September. Operators are encouraged to
review their contact information in the existing QCG and submit required
corrections and additions directly to me for incorporation in the new edition.

Lorne Bromley
Documentation Editor
Customer Support - Technical Help Desk (Toronto)
Bombardier Aerospace Regional Aircraft
e-mail: lbromley@dehavilland.ca
fax: 1-416-375-4539

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ISAR Item No. 2001-06-2100 contributed by Martin Murphy, Maintenance Engineering

Subject: $- APU Contamination by Deicing and Anti-Icing Fluids

Applicability: CRJ100/200
Reference: AMM 12-31-00

Contamination of APUs are common occurrences during the icing season. There are many causes,
two of which are major contributors:
" Direct spraying into the APU intake by deicing/anti-icing operatives.
" Runoff of the fluid (glycol) into the intake during taxi and takeoff.
AMM Chapter 12-31-00 specifically cautions deicing/anti-icing operatives against spraying fluid
directly into the APU inlet door, cooling air inlet, cooling air exhaust, engine intakes, and several
other areas of the aircraft.
While it is appreciated that it is hard to completely eradicate this sort of contamination, deicing/anti-
icing operatives should be made aware of the AMM contents and the potential to cause serious and
costly damage to the aircraft and its components. Difficulties will arise for airlines that have to use
facilities that require aircraft to taxi through a deicing rig and are drenched in fluid.

Some points to consider in regard to this subject are as follows:

# AVOID EXCESSIVE TAXI SPEEDS AND EXCESSIVE POWER TO HELP PREVENT

DISPLACEMENT OF DEICING/ANTI-ICING FLUIDS.
# AVOID PROLONGED USE OF REVERSE THRUST.
# MAINTAIN GREATER SEPARATION DURING TAXIING.
# ENSURE FLIGHT CREWS, DEICING/ANTI-ICING OPERATIVES, AND AIRPORT
AUTHORITIES ARE AWARE OF PRECAUTIONS FOR CRJ100/200 AIRCRAFT
CONTAINED WITHIN AMM 12-31-00.
# DO NOT OPERATE APU, IF POSSIBLE, DURING DEICING/ANTI-ICING PROCESS.
# ENSURE BLEED AIR IS SELECTED “OFF” IF APU IS RUNNING.
# ISSUE REMINDERS TO AFFECTED PERSONNEL REGULARLY !
# ENSURE FLIGHT CREWS, DEICING/ANTI-ICING OPERATIVES, AND AIRPORT
AUTHORITIES ARE AWARE OF POSSIBLE CAUSES, SUBSEQUENT DAMAGE, AND
REPAIR COSTS RELATED TO GLYCOL INGESTION, PARTICULARLY BY APU.
# INSTALL APPROPRIATE WARNING PLACARDS AROUND APU AIR INTAKE, TO SUIT
LOCAL REQUIREMENTS.

In regard to this last point (above), some examples are provided on the following page.

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CRJ ISAR 2001-06

The Maintenance Cost Monitoring group of Bombardier Maintenance Engineering will continue to
investigate contamination of the APU and the possibility of remedial action.

ISAR Item Status: CLOSED

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 CRJ ISAR 2001-06

ISAR Item No. 2001-06-3510 contributed by André Perreault, Technical Help Desk

Subject: Crew Oxygen Stowage Box Dust Contamination

Applicability: CRJ100/200

An Operator has reported that the crew oxygen masks on the airline’s CRJ100/200 aircraft were
found to have become contaminated by dust and fluff after about 1000 flying hours. The dust
reportedly covers all surfaces, inside and on the outside of the mask and stowage box. The interior of
the stowage box is heavily contaminated.
The Operator noted that the crew oxygen stowage box (ref. p/n MXP411-3) has two 1-inch (2.5 cm)
holes at the bottom. It is believed that dirt enters through these openings. As a result, the Operator
has instituted a 1000 flying hour inspection and cleaning task for the oxygen mask and stowage box.
Bombardier was requested to provide information and resolution in regard to the problem.
After a brief investigation of the Supplier’s stowage box, it was evident that the bottom holes are
intended as provision for audio connectors; these are not used on the CRJ aircraft. Bombardier In-
Service Engineering is investigating a permanent solution for this issue.
It was deemed that pilot vision would be adversely affected if the contaminated masks were required
to be used during an emergency, and that the wearer would inhale a substantial amount of dust/fluff.
Operators may wish to conduct visual checks of this equipment (on an opportunity basis) until such
time as a final solution is determined.

ISAR Item Status: OPEN

ISAR Item No. 2001-06-5210 contributed by Roberto Leblond, Technical Help Desk

Subject: Passenger Door SB 601R-52-068 Rev.C

Applicability: CRJ100/200
Reference: Service Bulletin 601R-52-068

There have been numerous reports of aircraft in service that have experienced damage to the
passenger door surrounding structure and/or seal striker due to the latch pins remaining extended
during door closure. When the latch mechanism is in the locked or closed position, the latch pins
extend. If the passenger door is lifted quickly towards the closed position, with the latch pins
extended, the lower pins can cause damage to the surrounding structure and/or seal striker.
There have also been some reports of the open lock mechanism (p/n 601R31721-1/01) seizing in the
unlocked position, even after Operators have performed the actions detailed in previous issues of
Service Bulletin 601R-52-068. The rotating latch moves on a phenolic bushing; this bushing swells
when wet or if lubricated, and may cause the lock mechanism to seize.
Revision C of SB 601R-52-068 has been issued to address the inadvertent extension of the latch pins
when the passenger door is in the open position. This revision describes the replacement of the open
lock mechanism (p/n 601R31721-1/01) by p/n 601R31721-3/SB01. The SB provides the procedure
to modify the passenger door mechanism, which will prevent the extension of the latch pins when the

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CRJ ISAR 2001-06

door is in the open position. This modification reduces the possibility of damage to the surrounding
structure and/or seal striker from incorrect operation of the passenger door.
Bombardier recommends that SB 601R-52-068 Rev.C be accomplished at the Operator’s earliest
convenience, unless otherwise directed by the Operator’s airworthiness authority.

ISAR Item Status: CLOSED

ISAR Item No. 2001-06-5211 contributed by André Poulin, Technical Help Desk

Subject: Passenger Door Fault Isolation Manual

Applicability: CRJ100/200

Investigations have revealed that many passenger door problems could have been prevented with
proper rigging and troubleshooting procedures. Operators have been requesting a way to troubleshoot
different problems with the passenger door.
A team at Bombardier was assembled to create a Fault Isolation Manual (FIM) for the passenger
door. The team held many meetings over the past ten months, reviewing all data available from the
past two years regarding the passenger door. Several preliminary drafts of the FIM have been
produced, reviewed, and corrected. The FIM will be divided into two sections: one will deal with
mechanical problems, while the other will cover indication problems.
A first draft copy of the FIM should be released to Operators within a few months. Bombardier
strongly encourages everyone to use the FIM for any problems with the passenger door. Any
comments or suggestions pertaining to the Fault Isolation Manual should be forwarded to the
Technical Publications Manual Change Request (MCR) Focal (e-mail: mcrfocal@dehavilland.ca;
fax: 1-416-375-4538).

ISAR Item Status: CLOSED

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Information Exchange
$- CRJ Maintenance Cost Working Group Meeting No.9
contributed by Bill Overy, Maintenance Engineering

The ninth meeting of the CRJ Maintenance Cost Working Group (MCWG) was held in Toronto on
June 5-6, 2001. Eight Operators and nine Vendors supported the meeting. Highlights of the
presentations are given below. For copies of the presentations and documents distributed at this
meeting, interested parties should contact:
Bill Overy telephone: 1-416-375-3692
fax: 1-416-373-7911
e-mail: bovery@dehavilland.ca
IDG Reliability Issues
The presentation by Hamilton Sundstrand on the IDG covered reliability and cost issues. It was
reported that the Service Bulletin for the modified idler gear shafts is working well; no IDGs with
modified shafts have been returned.
The benefits, if any, in running a soft-time program were discussed. Although one program appears
to be going well, there was no available data to confirm its success.
Operators reported that many NFFs (No Fault Found) were caused by problems in the aircraft
wiring. It was proposed that the MCWG should work towards providing a better troubleshooting
process and produce a pocket guide for mechanics.

Glycol Ingestion Into APU Intake

Various solutions were discussed to prevent ingestion of glycol into the APU intake. These included
a deflector and a painted sign to highlight the problem to airport deicing staff. Air Canada, typically
experiencing high snow activity, reported no glycol-induced failures, so it was felt that better
deicing management could reduce this high cost issue. It should be noted that APU removals caused
by glycol ingestion can result in repair bills of $80,000 to $100,000 US !!

Honeywell APU
Honeywell confirmed that their data is now harmonized with Bombardier; the MTBF for the -3
APU now stands at 6,300 hours.
Updates on Honeywell programs included the new actuator bracket with a drain hole, the new inlet
screen, and flexible lines for the oil cooler.
There was a discussion on the cost impact of “On Condition” and “Hot Section Inspections”.
Honeywell stated emphatically that the “On Condition” is the way to go.

New Battery Concept

At the request of Comair, the Eaton Corporation presented their new battery concept which is in
development. This battery requires no maintenance for the period of its four-year life, and could

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CRJ ISAR 2001-06

reduce the cost against the existing Ni-Cad batteries. This technology is being developed. WVAC
(Bombardier’s West Virginia Air Center) agreed to assist in any trial with the Eaton Corporation
and Comair.

Engine Rear Thrust Mount Failure Rate

Air Canada presented the topic of the high failure rate of the rear thrust mount on the engine. A 29%
failure rate on new fittings was reported, and 80% of the fittings rejected at engine removal. This
high cost issue was estimated at about $2 US per flight-hour. Bombardier has started a team
investigation in conjunction with the bearing manufacturer, Air Canada, and Challenger Service
Engineering to try and resolve this issue.

Shorts Issues
The presentation by Shorts updated the Operators on issues such as the thrust reverser, inlet cowl,
exhaust fairings, and core cowl doors. These included the Blocker door bushings, cascade cracking,
leading edge erosion, and the stang fairings.

Radar and Yaw Damper

Collins presented data on the outstanding RTA and yaw damper issues. The yaw damper seems to
be improving, but it was agreed to continue to monitor the reliability. A very detailed presentation
of the types of failure was shown. It was suggested that the MCWG look into methods to improve
the fault isolation of the units.

AAR Tempco Main Landing Gear Harness

SkyWest introduced an AAR Tempco presentation on their main landing gear harness. It resolves
the problems with moisture ingress. Due to its modular concept, individual sections of the harness
can be changed on the ramp without the need for a landing gear retraction (in most cases).

Seat Back Issues

B/E Aerospace reported that the seat back pin issue was closed. Operators were advised to order
kits. Resolutions for the cathedral seat back failures were presented. B/E reported that they are very
close to a final decision.
Wencor gave an update on the spares program with a milestone chart. A draft “Preventative
Maintenance Document” was presented for the Operators to review.

Door Proximity Switches and PSEU

Problems with door proximity switches and the PSEU have affected the dispatch reliability rate of
the CRJ. Eldec provided a very pro-active presentation to the Operators. Physical damage to the
proximity switches is caused by striking the target plates and selecting the PSEU as the failure unit,
instead of the switch, because of its ease of replacement.

Landing Gear Corrosion Working Group

A brief update on the progress of this group was presented. Aeroshell 33 has been introduced for
landing gear lubrication.

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“You Should Know” Presentation

APU Exhaust - New Spacer: A sample of the new APU exhaust spacer, used as a replacement
for the gasket when repairing the APU exhaust, was displayed. The exhaust issue is now
closed except for monitoring the repairs.
Glareshield Repairs: Air Canada displayed their glareshield with the new thermoplastic cover.
It can be installed with the glareshield still in place, and will save an estimated 16 man-
hours on cover replacement.
Landing Gear Selector Handle: It is now possible to install the Eaton handle on all serial
numbers of CRJ aircraft. This was approved by the Service Bulletin that calls up the
inspection (a change to the IPC has also been requested).

Five High Failure Units

Bombardier’s Maintenance Cost Analysis group reported on the survey on five high failure units.
The spoiler PCU was taken on because of the $20,000 US repair cost if the solenoid fails. The
battery charger was also selected. It was suggested that the whole issue of battery maintenance costs
should be reviewed.

Next MCWG Meeting

The next meeting will be convened in Toronto on October 2-3, 2001.

*** * ***

Service Difficulty Report Requirements

contributed by Robert Gingras, Technical Help Desk

The Canadian Aviation Regulations (CAR) require Canadian Operators to advise Transport Canada
of reportable service difficulties. These reports are called Service Difficulty Reports (SDR). The
CARs provide guidelines and examples to assist the submitter. Aircraft manufacturers in Canada
also have an obligation to submit SDRs for foreign Operators, provided they are advised of events.
Certain countries have bilateral agreements with Canada on airworthiness issues. These agreements
facilitate the flow of information between the authorities. However, some countries simply require
their aircraft Operators to advise the manufacturer of the product.
Operators, whose local airworthiness authority requires the reporting of significant service
difficulties to the aircraft manufacturer, are requested by Bombardier to use the following point of
contact for submitting these reports:

CRJ Action Centre fax: 1-514-855-8501

e-mail: thd@notes.canadair.ca
*** * ***

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Supplemental Type Certificate News

contributed by Marty Gregory, Modification and Repair Services

Introduction
This feature in the ISAR is provided by Modification and Repair Services (MRS) - a group in
Bombardier Aerospace Regional Aircraft dedicated to supporting Sales, Marketing, Customer
Support, and Program Management. The group offers a means to work with third parties to obtain
non-standard aircraft reconfigurations in a cost effective and expedient manner. CRJ and Dash 8
Operators are supported through the production of STCs for enhancement of the aircraft. Inquiries
regarding the content of “Supplemental Type Certificate News” should be addressed to:

CONTACT POSITION TELEPHONE E-MAIL

Paul Vascotto Director, Modification & Repair Services 1-416-375-3751 pvascotto@dehavilland.ca
Jaspal Phull Manager, MRS Special Projects 1-416-375-3621 jphull@dehavilland.ca
Trevor De Mello Special Projects Team Account Manager 1-416-375-3601 tdemello@dehavilland.ca
Marty Gregory Special Projects Team Account Manager 1-416-375-5496 mgregory@dehavilland.ca
Tim Tibbles Special Projects Team Account Manager 1-416-373-5307 ttibbles@dehavilland.ca
Jacques Lacasse Special Projects Team Account Manager 1-514-855-5000 jacques.lacasse@notes.canadair.ca

The fax number for the MRS department is 1-416-375-4512.

Approved STCs
The following STCs have been recently completed and are now available. New additions will be
indicated by a revision bar. Note that a detailed catalogue of CRJ STCs is now available,
electronically or in hardcopy. The MRS group should be contacted to obtain copies.

➨ Cabin Class Dividers (see CRJ ISAR 2001-04)

➨ Cargoliner Panel Replacements (see CRJ ISAR 2001-04)
➨ CTT Zonal Dryer System (see CRJ ISAR 2001-04)
➨ LED Logo Light (see CRJ ISAR 2001-03)
➨ Photoluminescent Floorpath Lighting System (see CRJ ISAR 2001-03)
➨ PulseLite Landing Light Control (see CRJ ISAR 2001-04)
➨ Third Seat Track Installation - Left and Right (see CRJ ISAR 2001-04)

STCs Currently in Development

The following STCs are currently in the development stage. Where there has been a significant
change in status since the last appearance in an ISAR, a descriptive paragraph and/or revision bar

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will be provided. An index of available STCs appears in the ISAR quarterly, as well as in the
catalogue published by MRS.

➨ ACM Exhaust Duct Assembly Improvement

➨ Aeroshade Technologies Cockpit Sunshades
➨ AFIRS (Aircraft Flight Information Reporting System)
➨ Alternate Static Dischargers
➨ Alternative Tires
➨ Bleed Air Leak Detection Sensor Fault Monitor
➨ Gill Lead-Acid Batteries
➨ Horizontal Stabilizer / MCU Access Improvement
➨ Intermittent Windshield Wiper System
➨ LED Lighting (nose-to-tail)
➨ Quick-Disconnect Pitot Probe
➨ Rechargeable Cabin Flashlights

STCs Under Investigation

The following STCs are under investigation. New additions will be indicated by a revision bar.
Further information will be provided in future ISARs.
$ Alternate Antennas
$ Deicing Fluid Integrity Measuring System
$ Dual Bypass Valve Covers
$ Flight Attendant Reading Light
$ New Antenna Gaskets
$ Power Bump Elimination on Generator No.2 Switching
$ Rear Bay Walkway
$ Replaceable Winglet Fairings
$ Winglet Second Static Discharger

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CRJ ISAR 2001-06

Generic Repair Engineering Order Update

contributed by Lauretta Antinori, Technical Help Desk

The following are CRJ100/200 REOs issued/revised subsequent to the list published in ISAR 2001-05 (June 27, 2001).

REO No. Title Issued Rev Rev. Date

601R-53-61-345 Temporary Repair to Engine Support Beam Upper and Lower Webs 2001-05-15 B 2001-06-28
601R-53-61-361 Temporary Repair to Engine Support Beam Lower Web, BL 36.200 2001-06-22 NC --
RH & LH Side
601R-57-60-020 Repair to Aileron Lower Leading Edge 2001-06-07 NC --

Service Letter Update

contributed by Lauretta Antinori, Technical Help Desk

The following are CRJ100/200 SLs issued/revised subsequent to the list published in ISAR 2001-05 (June 27, 2001).

SL No. ATA Title Issued Rev Rev. Date

53-008 5361 Crack Found While Performing SB A601R-53-059 2001-06-28 -- --
00-005 0000 Status Reports for All Operators 2001-06-26 -- --
INDEX 0000 SERVICE LETTER INDEX 2001-06-21 -- --
78-010 7830 Auto-Throttle Retarder (ATR) Control Installation 2001-06-18 -- --
21-018 2124 Display Cooling CAS Messages 2001-06-14 -- --
12-008 1200 Landing Gear Washing Procedures 2001-06-13 -- --

All Operator Message Update

contributed by Lauretta Antinori, Technical Help Desk

The following are CRJ100/200 AOMs issued/revised subsequent to the list published in ISAR 2001-05 (June 27, 2001).

AOM # ATA Title Issue Date Rev Rev Date

504 2615 Transport Canada AD CF-2001-21, Cargo Compartment Smoke 2001-06-04 -- --
Detector
505 5360 Alert SB A601R-53-059, Visual Inspection - Engine Support Beam 2001-06-11 -- --
506 0000 FAA AD 2001-10-13, Britax Sell GmbH & Co. Water Boilers 2001-06-14 -- --
507 7200 FAA AD 2001-12-06, Amendment - Chip Detector Indicator 2001-06-21 -- --
508 2760 FAA AD 2001-12-24, Docket No.2001-NM-33-AD, Amendment - 2001-06-27 -- --
Actuator Lugs of Flight Spoiler
509 2400 Alert SB A601R-24-105, Leach “H” Series Relays 2001-06-29 A 2001-07-03
510 0000 Technical Steering Committee Minutes 2001-07-03 -- --

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Operator Coverage
Information Current as of: July 19, 2001
Note Regarding E-mail Addresses:
Addresses for personnel stationed in Montreal are as such: john.smith@notes.canadair.ca
while those for Toronto-based staff and all FSRs in the field are: jsmith@dehavilland.ca

Field Service & Customer Service Management & Office Personnel (etc.)
POSITION NAME LOCATION TELEPHONE CELL PHONE FAX
Field Support - Director Simon Heaton Act Toronto, ON, Canada 1-416-375-3676 -- --
Field Service - Manager TBA TBA TBA TBA 1-416-373-5308
Field Service Administration Manager Cindi Chan Toronto, ON, Canada 1-416-375-3304 1-416-948-2772 1-416-373-5308
Field Service Clerk Carol Nicolucci Toronto, ON, Canada 1-416-375-3982 -- 1-416-373-5308
Regional Manager - Asia/Pacific Steve Harrison Shanghai, China 86-21-5834-7736 86-1350-135-2842 86-21-5834-4738
Regional Manager - Asia/Pacific South John Warner Australia TBA TBA TBA
Regional Manager - Eastern Americas Ross Hitchins London, ON, Canada 1-519-659-5527 1-519-852-5203 1-519-453-8247
Regional Manager - Western Americas TBA TBA 1-416-375-3982 -- 1-416-373-5308
Regional Manager - International David Kirstuik Montpellier, France 33-4-6720-6861 33-6-1203-4095 33-4-6720-6865
Area Rep. - Eastern Canada Scott Carruthers Halifax, NS, Canada TBA TBA TBA
Area Rep. - Eastern USA Ray Gatt Middletown, PN, USA 1-717-944-8843 -- 1-717-944-8844
Area Rep. - Europe Doug Caldwell Austria TBA TBA TBA
Area Rep. - Europe Bruce Hawker Maastricht, Netherlands 31-43-358-7949 31-6-1508-4449 31-43-408-5994
Area Rep. - Middle East Mark Hutchins Abu Dhabi 971-2-4432-482 971-2-4432-868 971-50-612-0257
FSR (relief) Mike Day Atlanta, GA, USA 1-404-765-1927 -- 1-416-373-5308
FSR (relief) James Ranger Macon, GA, USA 1-416-375-3982 1-478-335-1721 1-416-373-5308
FSR (training) Christophe Fernandez Montreal, PQ, Canada TBA TBA TBA
FSR (training) Yong Yi Lu (training) 1-416-375-3982 -- 1-416-373-5308
CRJ 900 FSR Gennaro Sicurezza Montreal, PQ, Canada 1-514-855-9509 1-514-214-7476 1-514-855-7702
Cust. Service & Supplier Liaison - Dir. Steve Young Toronto, ON, Canada 1-416-375-3667 1-416-887-5858 1-416-375-4254
Customer Service - Manager Americas TBA TBA TBA TBA 1-416-375-4254
Customer Service - Manager Asia/Pacific Royston Simon Montreal, PQ, Canada 1-514-855-7648 1-514-236-5003 1-514-855-7601
Customer Service - Manager International Christine Forget Montreal, PQ, Canada 1-514-855-7149 1-514-578-5556 1-514-855-7601
Customer Service Board Yvon Hache Toronto, ON, Canada 1-416-373-5197 -- 1-416-606-5882

Field Service Representatives & Customer Service Account Managers Assigned to Operators
Notes: “C” indicates cell phone; *see above table; THD: contact 24-hr dHI thd@dehavilland.ca & 24-hr CRJ thd@notes.canadair.ca
OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE
Abu Dhabi Aviation DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Adria Airways CRJ Schweiger, Tom Austria (Innsbruck) 43-512-286-449 Ghabro, Edmond 1-514-855-8901
Aerographics DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Air ALM DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Air BC DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Canada CRJ Belanger, Daniel Canada (Montreal, PQ) 1-514-422-6829 Panasiuk, Mike 1-514-855-7857
Air Canada CRJ Karlovcec, Peter Canada (Toronto, ON) 1-905-676-2466 Panasiuk, Mike 1-514-855-7857

15
CRJ ISAR 2001-06

OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

Air Creebec DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Dolomiti CRJ DelVecchio, Nick Italy (Verona) 39-348-749-8812C Ghabro, Edmond 1-514-855-8901
Air Inuit DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Jamaica Express DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Air Littoral CRJ Kirstuik, David * France (Montpellier) 33-4-6720-6861 Ghabro, Edmond 1-514-855-8901
Air Niugini DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
Air Nostrum CRJ Rosa, Serge Spain (Valencia) 34-96-159-8856 Anderson, Chris 1-416-373-7783
Air Nostrum DASH 8 Rosa, Serge Spain (Valencia) 34-96-159-8856 Anderson, Chris 1-416-373-7783
Air Nova DASH 8 Carruthers, Scott * Canada (Halifax, NS) TBA Lee, Lori 1-416-375-3139
Air Ontario DASH 8 Hitchins, Ross * Canada (London, ON) 1-519-852-5203C Lee, Lori 1-416-375-3139
Air Senegal International DASH 8 Hutchins, Mark * Senegal (Dakar) 33-62-2705-536C Derso, Haile 1-416-373-7767
Air Service Gabon DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Air Wisconsin CRJ LeBlanc, Maurice USA (Denver, CO) 1-303-494-2761 Burtone, Carmela 1-514-855-9342
Aires DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Airlines PNG DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
Alberta Government DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Allegheny Airlines DASH 8 Gatt, Ray * USA (Middletown, PN) 1-717-944-8843 Healey, Barbara 1-416-375-3028
Aloha Island Air DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Amakusa Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Sanchez, Peter 1-514-855-7297
American Eagle Airlines CRJ700 Chown, Bruce USA (Dallas, TX) TBA Rose, Ronald 1-514-855-9329
American Eagle Airlines CRJ700 Rosso, Mike USA (Dallas, TX) TBA Rose, Ronald 1-514-855-9329
ANK (Air Nippon) DASH 8 Irvine, Andrew Japan (Tokyo) 81-3-5757-7267 Sanchez, Peter 1-514-855-7297
Atlantic Coast Airlines CRJ Basile, Joe USA (Dulles, VA) 1-703-661-1629 Rose, Ronald 1-514-855-9329
Atlantic Southeast Airlines CRJ+700 Baker, Peter USA (Atlanta, GA) 1-404-765-1927 Panasiuk, Mike 1-514-855-7857
Atlantic Southeast Airlines CRJ+700 Confalone, Luigi USA (Macon, GA) 1-912-784-0318 x212 Panasiuk, Mike 1-514-855-7857
Atlantic Southeast Airlines CRJ+700 Reynolds, John USA (Atlanta, GA) 1-404-765-1927 Panasiuk, Mike 1-514-855-7857
Augsburg Airways DASH 8 Butcher, Cal Germany (Augsburg) 49-821-27097-64 Lee, Lori 1-416-375-3139
Augsburg Airways Q400 Butcher, Cal Germany (Augsburg) 49-821-27097-64 Lee, Lori 1-416-375-3139
Bahamasair DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Banco de Mexico / SETRA DASH 8 Barr, Kevin Mexico 52-57-85-5294 Martello, Alberto 1-416-375-3703
BP Exploration DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Brit Air CRJ700 Brousseau, Franck France (Morlaix) 33-2-98-62-1022 x636 Laverdure, Genevieve 1-514-855-9418
British European CRJ Armstrong, Dan England (Exeter) 44-1392-266-670 Vigna, Angelo 1-416-373-7557
British European DASH 8 Armstrong, Dan England (Exeter) 44-1392-266-670 Vigna, Angelo 1-416-373-7557
British European Q400 Armstrong, Dan England (Exeter) 44-1392-266-670 Vigna, Angelo 1-416-373-7557
Brymon Airways DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Anderson, Chris 1-416-373-7783
BWIA West Indies Airways DASH 8 DeAbreu, Dwayne Trinidad 1-868-669-3000 x2545 Martello, Alberto 1-416-375-3703
Cameroon Airlines CRJ call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Ghabro, Edmond 1-514-855-8901
Canadian Regional Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Caribbean Star Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703

16
 CRJ ISAR 2001-06

OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

CC Air DASH 8 Gatt, Ray * USA (Middletown, PN) 1-717-944-8843 Healey, Barbara 1-416-375-3028
Chang’An Airlines Hainan Q400 Foo, Wah Liang China (Xi’an) 86-29-4261-888 Guthrie, Gary 1-416-373-7222
Chang’An Airlines Hainan Q400 Yong, Martin China (Xi’an) 86-29-4261-888 Guthrie, Gary 1-416-373-7222
China Yunnan Airlines CRJ McHale, Tim China (Kunming) TBA Guthrie, Gary 1-416-373-7222
Cimber Air CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Ghabro, Edmond 1-514-855-8901
Cirrus DASH 8 Hawker, Bruce * Netherlands 31-43-358-7949 Lee, Lori 1-416-375-3139
Club Challenger / Skyservice CRJ Karlovcec, Peter Canada (Toronto, ON) 1-905-676-2466 Lee, Lori 1-416-375-3139
Club Challenger / Skyservice DASH 8 Karlovcec, Peter Canada (Toronto, ON) 1-905-676-2466 Lee, Lori 1-416-375-3139
Comair CRJ+700 Godon, Raynald USA (Orlando, FL) 1-407-825-3863 Panasiuk, Mike 1-514-855-7857
Comair CRJ+700 Hughes, Hal USA (Cincinnati, OH) 1-859-767-7852 Panasiuk, Mike 1-514-855-7857
Comair CRJ+700 Keys, Nigel USA (Cincinnati, OH) 1-859-767-7852 Panasiuk, Mike 1-514-855-7857
DND 402 Squadron DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Eastern Australia Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
Era Aviation DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Eurowings Luftverkehrs CRJ Buth, Otto Germany (Nuremberg) 49-911-36568195 Ghabro, Edmond 1-514-855-8901
Eurowings Luftverkehrs CRJ Rust, David Germany (Nuremberg) 49-911-36568195 Ghabro, Edmond 1-514-855-8901
Fair Inc. CRJ Bailey, Tim Japan (Sendai) 81-22-323-4405 Sanchez, Peter 1-514-855-7297
GMG Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 TBA TBA
Halliburton Company DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Hawkair Aviation Services DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Horizon Air CRJ700 Chalmers, Don USA (Portland, OR) 1-503-288-5954 Panasiuk, Mike 1-514-855-7857
Horizon Air DASH 8 Takahashi, Maurice USA (Portland, OR) 1-503-335-1491 Surmann, Toby 1-416-373-5049
Horizon Air Q400 Takahashi, Maurice USA (Portland, OR) 1-503-335-1491 Surmann, Toby 1-416-373-5049
Hydro Quebec DASH 8 Jones, Peter Canada (Montreal, PQ) TBA Healey, Barbara 1-416-375-3028
Intercontinental de Aviacion DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Island Aviation Services DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 TBA TBA
J-Air CRJ Lackie, Alan Japan (Hiroshima) 81-82-503-2355 Sanchez, Peter 1-514-855-7297
Kahama Mining DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Kendell Airlines CRJ Davey, Chris Australia (VIC) 61-3-9933-2319 DeBrusk, Ryan 1-416-375-3234
Kenya Air Force DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Lauda Air CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Vigna, Angelo 1-416-373-7557
LIAT DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Lufthansa CityLine CRJ+700 Jelley, Kevin Germany (Koln) 49-2203-550-51 Ghabro, Edmond 1-514-855-8901
Lufthansa CityLine CRJ+700 Perron, Claude Germany (Koln) 49-2203-550-51 Ghabro, Edmond 1-514-855-8901
Maersk Air (DK) CRJ Hawker, Bruce * Netherlands 31-43-358-7949 Laverdure, Genevieve 1-514-855-9418
Maersk Air (UK) CRJ+700 Davies, Robin England (Birmingham) 44-121-243-2117 Laverdure, Genevieve 1-514-855-9418
Mesa Airlines DASH 8 Conley, John USA (Phoenix, AZ) 1-602-284-5057C Healey, Barbara 1-416-375-3028
Mesa Airlines (West) CRJ Conley, John USA (Phoenix, AZ) 1-602-284-5057C Healey, Barbara 1-416-375-3028
Midroc Aviation DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Midway Airlines CRJ Karlovcec, Peter Canada (Toronto, ON) 1-905-676-2466 Rose, Ronald 1-514-855-9329

17
CRJ ISAR 2001-06

OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

National Jet Systems DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
NAV Canada DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Nordic Aviation Resources DASH 8 Hawker, Bruce * Netherlands 31-43-358-7949 Anderson, Chris 1-416-373-7783
Northwest Airlink (Express I) CRJ Potvin, Gilles USA (Memphis, TN) 1-901-369-8829 Burtone, Carmela 1-514-855-9342
Oriental Air Bridge DASH 8 Knox, John Japan (Nagasaki) 81-905-2860283 Sanchez, Peter 1-514-855-7297
Palestinian Airlines CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Derso, Haile 1-416-373-7767
Palestinian Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Pegasus Technologies Inc. DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Piedmont Airlines DASH 8 Gatt, Ray * USA (Middletown, PN) 1-717-944-8843 Healey, Barbara 1-416-375-3028
Potomac Air Inc. DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 TBA TBA
Quebec Government DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Rheintalflug-Seewald DASH 8 Schweiger, Tom Austria (Innsbruck) 43-512-286-449 Vigna, Angelo 1-416-373-7557
Royal Wings DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Ryukyu Air Commuter DASH 8 Doles, Kelly Japan (Okinawa) 81-98-858-3348 Sanchez, Peter 1-514-855-7297
SAS Commuter Q400 de Graaf, Peter Denmark 45-3232-4850 Derso, Haile 1-416-373-7767
SAS Commuter Q400 Schweiger, Tom Denmark 45-3232-4850 Dumbrille, Hal 1-416-375-4394
Saudi Aramco DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Schreiner Airways DASH 8 Hawker, Bruce * Netherlands 31-43-358-7949 Lee, Lori 1-416-375-3139
Shandong Airlines CRJ Gagnon, Michel China (Shanghai) 86-139-1082-5749C Guthrie, Gary 1-416-373-7522
Shanghai Airlines CRJ Tremblay, Martin China (Shanghai) 86-1365-1744-521C Guthrie, Gary 1-416-373-7522
Shuttle America DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Skippers Aviation DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
SkyWest Airlines CRJ Robinson, Mike USA (SaltLakeCity, UT) 1-801-575-2076 Burtone, Carmela 1-514-855-9342
South African Express DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
South African Express CRJ Schweiger, Tom Austria (Innsbruck) 43-512-286-449 Derso, Haile 1-416-373-7767
Southern Australia Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
Southern Winds Airlines CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Martello, Alberto 1-416-375-3703
Southern Winds Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Sunstate Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
Tenix LADS DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
Transport Canada DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Tyrolean Airways CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Vigna, Angelo 1-416-373-7557
Tyrolean Airways Q400 Dorrans, Spencer Austria (Vienna) 43-1-7007-36314 Vigna, Angelo 1-416-373-7557
Tyrolean Airways DASH 8 Schweiger, Tom Austria (Innsbruck) 43-512-286-449 Vigna, Angelo 1-416-373-7557
UNI Airways DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 TBA TBA
USAF / King Aerospace DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Vanair DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
VISA Airways DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Guthrie, Gary 1-416-373-7222
Widerøe’s Flyveselskap DASH 8 Hawker, Bruce * Netherlands 31-43-358-7949 Anderson, Chris 1-416-373-7783
Zhejiang Airlines DASH 8 Harrison, Steve * China (Zhejiang) 86-21-5834-7736 Guthrie, Gary 1-416-373-7222

18