Z2

Bombardier Inc.
123 Garratt Blvd.
Downsview, Ontario, Canada M3K 1Y5
Telephone 1(416) 633-7310
http://www.aerospace.bombardier.com

IN-SERVICE ACTIVITIES REPORT

ISAR 2001-08 SEPTEMBER 24, 2001

In this Issue ...

★ ISAR Articles
➠ 2001-08-2130: Pressurization - Cabin Altitude Rising During Aircraft Descent ....................................... 5
➠ 2001-08-3240: $- Hydraulic Fluid and Brake Seal Compatibility ............................................................ 6
➠ 2001-08-5210: Passenger Door Secondary Lock Spring Life Limit ........................................................ 7
➠ 2001-08-5230: Cargo Door Balance Spring Assembly - New .................................................................. 7
★ Information Exchange
➠ Change Request Transmittal (CRT) Process ............................................................................................ 8
➠ Technical Publications Report Summary ................................................................................................. 10
★ Supplemental Type Certificate News .................................................................................................... 13
★ Generic Repair Engineering Order (REO) Update ............................................................................ 15
★ Service Letter (SL) Update....................................................................................................................... 15
★ All Operator Message (AOM) Update .................................................................................................. 15
★ Operator Coverage (FSR/CSAM) ......................................................................................................... 16

Readers are requested to please distribute this newsletter within their organizations.

THIS REPORT SUMMARIZES IN-SERVICE ACTIVITIES AND IS FOR BOMBARDIER AEROSPACE REGIONAL AIRCRAFT CUSTOMER INFORMATION ONLY.
The ISAR is published by In-Service Engineering & Technical Support
Please address inquiries to the Editor (telephone 1-416-373-7887; fax: 1-416-375-4539; e-mail: lbromley@dehavilland.ca).
CRJ ISAR 2001-08

Scheduled Special Events

Planned Date Event Location
-- --
--
NOTE: All scheduled meetings have been postponed until further notice (ref. AOM 526).
Plans will be communicated to Operators on a case-by-case basis, and on this page in the ISAR.

For Top Issues Working Group and technical meeting information, please contact:
Therese Lamontagne - telephone: 1-514-855-9472; e-mail: therese.lamontagne@notes.canadair.ca
For Conference information, please contact:
Miriam Rodgers - telephone: 1-514-855-8258; e-mail: miriam.rodgers@notes.canadair.ca
*** * ***

Maintenance Cost Working Group Preface

The CRJ Maintenance Cost Working Group (MCWG) has been in operation since October 1997. The group consists of
representatives from Operators and associated Bombardier departments such as Maintenance Engineering, In-Service
Engineering, Supplier Liaison, Spares, and Warranty, and selected Bombardier Suppliers. It is the MCWG’s intention in
this, and future ISARs, to publish information on ways to help reduce the cost of operating the aircraft.
Specific cost reduction issues contributed by Maintenance Engineering
are identified with a “$” symbol preceding the subject title.
*** * ***

Correction: The article identified in CRJ ISAR 2001-07 as “2001-07-5000, Commonly

Used Structural Repair Materials” should have been numbered “2001-07-5130”.

For additional information on any of the in-service items covered in this report,
please contact your local Bombardier Aerospace Regional Aircraft Field Service
Representative or the appropriate staff member noted below:
Mike Dornenburg Manager, Technical Help Desk (CRJ) 1-514-855-8146
Tracy Lloyd Manager, In-Service Engineering 1-514-855-9335
Jim Lister Manager, Maintenance Cost Monitoring 1-416-375-3495
Lorne Bromley Editor 1-416-373-7887

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 CRJ ISAR 2001-08

From the Editor !

The above photograph shows a sleek CRJ200 of Atlantic Southeast Airlines,
Inc. (a Delta Connection carrier) being readied for service in Macon, Georgia.
Bombardier Field Support and Customer Service for ASA is provided by Peter
Baker, Luigi Confalone, and John Reynolds (Field Service Representatives) and
Mike Panasiuk (Customer Service Account Manager).
Thanks to Mike Day of Field Service for the picture.

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CRJ ISAR 2001-08

TCG
Since its last hardcopy release in July 2000, the “Dash 8 & CRJ
Operators’ Quick Contact Guide” (QCG), published by the Technical
Help Desk, has proven very popular with the Operators, Bombardier staff,
and Vendors. Though I may have previously mentioned it, our intent is to re-
issue the guide annually in hardcopy for distribution to all the Operators.
Many, however, may not be aware that the booklet is available at any time in
an electronic format. An updated, electronic-only, edition was released on
May 17, 2001. Copies were e-mailed to one focal of each Operator and to
involved Bombardier staff.. Interested parties may still obtain a copy by
sending an e-mail request to the undersigned.
The new edition of the publication is now in work. It has been decided to
rename the booklet “TECHNICAL CONTACT GUIDE” (TCG) to more
accurately reflect the intent to share contact information for primarily
technical (and operations) personnel between Bombardier and the Operators.
There are also quite a number of other publications bearing the “Quick...”
nomenclature, which has led to some confusion. Release of this new TCG is
scheduled for October (notification will be provided in the ISAR).

NOTE: As mentioned above, the next edition, “TCG2001B”, is presently in work.

Our annual hardcopy release is scheduled for October. Operators are encouraged
to review their contact information in the existing QCG and submit corrections
and additions directly to me for incorporation in the new edition.

I would like to offer our continuing thanks to recipients of the guide

(hardcopy and electronic) who have taken the time to let us know of
personnel changes.

Lorne Bromley
Documentation Editor
In-Service Engineering & Technical Support
Bombardier Aerospace Regional Aircraft
e-mail: lbromley@dehavilland.ca

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 CRJ ISAR 2001-08

ISAR Item No. 2001-08-2130 contributed by Gerald Lemieux, Technical Help Desk

Subject: Pressurization - Cabin Altitude Rising During Aircraft Descent

Applicability: CRJ100/200

A particular aircraft has had a history of the cabin altitude rising at a rate of 2000 to 2500 feet per
minute during aircraft descent when the power levers are pulled back. Most of the components within
the pressurization system have been replaced. All wires checked-out when tested with the megger
and ohmmeter.
The aircraft was test flown to get a better understanding of what was happening. Pressurization was
normal on takeoff, through cruise, and into initial descent. As the aircraft dropped through about
13,000 feet, the cabin rate and altitude increased. The packs were isolated; the results were the same
with either pack. The same results were also observed with the APU supplying the ECS. It did not
appear to be a supply issue; it seemed like the system was just freezing-up.
After discussions with AlliedSignal, the Technical Help Desk was directed towards examining the
Weight-on-Wheels (WOW) input of the Cabin Pressure Controllers (CPC), due to the fact that the
WOW inputs are not considered by the CPC at a pressure altitude of above 15,000 feet. This
information facilitated the following understanding of the anomaly:
As the aircraft descends through 15,000 feet with throttles set to idle, the
CPC perceives a WOW condition, and therefore starts depressurizing at
500 fpm for 60 seconds, then 2000 fpm until the cabin equalizes with the
ambient outside pressure.
The PSEU was subsequently replaced and the aircraft was returned to service with the pressurization
system serviceable. Further analysis confirmed that the anomaly was caused by a leaky diode in
the PSEU. This diode is intended as an input protection related to the aircraft’s WOW relay.

ISAR Item Status: CLOSED

5
CRJ ISAR 2001-08

ISAR Item No. 2001-08-3240 contributed by Bill Overy, Maintenance Engineering

Subject: $- Hydraulic Fluid and Brake Seal Compatibility

There has been an increase in instances of hydraulic leaks with the CRJ brakes that has resulted in
higher than normal operating costs.
The leaks are due to revisions of NAS1613, the O-ring material and procurement specification, that
supports the part numbers of NAS1611 and NAS1612. The change has had the greatest negative
effect on seals operating in Skydrol 500B-4 (or LD-4). Some of the seals have been seen to shrink
and take on a greater compression set than the previous seals. The leaks tend to occur more often in
cold weather. The original seals were made to NAS1613 Rev.2; most of the seal manufacturers have
stopped production of seals using these compounds.
This is a global problem; a working group has been set up, consisting of all the brake manufacturers,
to address the issue. The final resolution will be the introduction of a new seal compound designated
under SAE AMS3254. This is under development but will take some time to become available.
ABSC, the brake manufacturer of the CRJ brakes, has taken the initiative in addressing the CRJ
brakes. Two recommendations are being actioned:
" ABSC recommends that Operators, having their brakes overhauled, request that all seals be made
per NAS1613 Rev.2. The actual part numbers will be NAS1611-218, NAS1611-223, etc. All
NAS1601 or NAS1602 part numbers found are automatically to NAS1613 Rev.2, and are
therefore satisfactory. If the repair organization has a problem obtaining the recommended seals,
ABSC has purchased a new production run and the seals can be purchased from ABSC.
" ABSC is investigating new engineering to cover other areas of concern, including: a new O-ring
seal (ABP002-218), a new L-seal, a solid scraper ring energized with an O-ring, and a carbon-
filled PTFE backup ring. It is also recommended that stocks of O-rings be checked.

Problem Seal Markings * Good Seal Markings

All NAS1611-218 seals marked: NAS1601

NAS1613 CLASS 1 NAS1602
NAS1613 CLASS 2 NAS1613 REV.2
P/N NAS1611-218A E0515-80
954 E-17018
E427 E-79
SR7011-80 SR721-80
R0610-80 5607-80
* - these should be removed from use

ISAR Item Status: OPEN

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 CRJ ISAR 2001-08

ISAR Item No. 2001-08-5210 contributed by Daniel Carpentier, Technical Help Desk

Subject: Passenger Door Secondary Lock Spring Life Limit

Applicability: CRJ100/200/700
Reference: Illustrated Parts Catalog; Action Register

On the Phase IV door, the secondary lock spring (p/n 601R318911-1; ref. IPC 52-11-02 item 105 for
CRJ100/200) has a life limit of 2300 cycles.
A new spring with no life limit will be introduced shortly through a free-of-charge Service Bulletin
(ref. Action Register 5210-50). The production cut-in of the new spring is at aircraft S/N 7563.
ISAR Item Status: CLOSED

ISAR Item No. 2001-08-5230 contributed by Daniel Carpentier, Technical Help Desk

Subject: Cargo Door Balance Spring Assembly - New

Applicability: CRJ100/200

A new balancing spring for the cargo door (p/n 601R35218-1 and 601R35218-2), with an improved
MTBUF, will be available in November 2001.
Cargo Door Balance Spring Kit 601R-52-104K1 will be available (100 kits) at the reduced price of
$884.00 US per aircraft for a period of six months. This period will be from October 1, 2001 until
March 31, 2002. After this period, Kit 601R-52-104K1 will be offered at $2315.00 US per aircraft.
Upon depletion of the initial 100 kits, the minimum lead-time for kits will be twelve weeks after a
Purchase Order is placed.
To order the kits, Operators should contact Spares:
Bombardier Aerospace telephone: 1-905-405-2735
Sales Administrator fax: 1-905-405-2666
1900 Derry Road East, N01-04
Mississauga, Ontario
Canada L5S 1Y6

ISAR Item Status: CLOSED

7
CRJ ISAR 2001-08

Information Exchange

Change Request Transmittal (CRT) Process

contributed by Grace Truchanowicz, In-Service Engineering (CRT Group)

The Change Request Transmittal (CRT) process provides a way for Operators to request technical
information or retrofit kits applicable to their particular aircraft. The following is intended to be a
simple description of the CRT process and step-by-step guidelines regarding how the system works.
The Operator’s request should include:
" Aircraft type (e.g., CRJ200).
" Aircraft serial number(s).
" Detailed description of what is required.
" Current aircraft configuration (which helps the CRT group to determine the Operator’s
requirements).

Editor: Process charts are shown on the next page.

Type of Request and Processes

After a request has been received from an Operator, the type of request determines the process to be
followed. Requests can be for a specific customer installation (e.g., change in the form of a retrofit
kit, such as increased oxygen capacity with onboard charging capability), OR for technical
information (e.g., Engineering/Tooling drawings, or data such as electrical load analysis). Refer to
the following process flow charts.
In the case of either a request for a customer installation or for technical information, the CRT
group’s deliverable is a selling price and date of offerability.
★ Price and offerability for a retrofit kit is typically one to two months.
★ Price and offerability for technical information is typically from two days up to a week.
A database is used to monitor compliance to the process in order to continually improve flow times.

Any questions concerning the CRT process should be addressed to either:

Grace Truchanowicz Andrew Burns
phone: 1-416-373-7742 phone: 1-416-373-5151
fax: 1-416-375-4539 fax: 1-416-375-4539
e-mail: gtruchanowicz@dehavilland.ca e-mail: aburns@dehavilland.ca

8
 CRJ ISAR 2001-08

*** * ***

9
CRJ ISAR 2001-08

Technical Publications Report Summary

contributed by Roman Kuryluk, Manager, CRJ100/200 Technical Publications

ISAR Editor: This article has been extracted from the “CRJ100/200 Technical Publications Detailed
Report” issued August 7, 2001. For further details on information outlined in this ISAR
summary article, Operators should contact Roman Kuryluk, Manager of CRJ100/200
Technical Publications, (telephone: 1-416-375-7671; e-mail: rkuryluk@dehavilland.ca).
Details related to new publishing technologies (e.g., DVD) can be addressed to the Manager
of Production and Distribution, Ronald Smith (1-416-375-5561). For delivery status on
previously published manuals, contact the Manual Distribution group (1-416-375-3693).

Documentation Summary
AMM - Aircraft Maintenance Manual
Rev. Next Rev. Current Initiatives
23 DEC 2001 # To reflect aircraft S/N in manual at delivery.
# Incorporating outstanding MCRs and Modsums.
# To include RNC information (for Rev.24)
# Targeting Sep./Oct. 2001 for DVD Issue 1 release.

IPC - Illustrated Parts Catalog

Rev. Next Rev. Current Initiatives
25 SEP 2001 # To reflect aircraft S/N in manual at delivery.
# Incorporating outstanding MCRs and Modsums.
# DVD (Master IPC) development in progress, targeting 4th quarter 2001 for completion.

WDM - Wiring Diagram Manual

Rev. Next Rev. Current Initiatives
22 OCT 2001 # To reflect aircraft S/N in manual at delivery.
# Incorporating outstanding MCRs and Modsums.
# Development of intelligent graphics is in process.
# Targeting Nov.2001 for DVD Iss.2 release.

FIM - Fault Isolation Manual

Rev. Next Rev. Current Initiatives
22 NOV 2001 # To reflect aircraft S/N in manual at delivery.
# Incorporating outstanding MCRs and Modsums.
# Targeting Nov.2001 for DVD Iss.2 release.

SRM - Structural Repair Manual

Rev. Next Rev. Current Initiatives
14 OCT 2001 # Incorporating outstanding MCRs and Modsums.
# Incorporating references to GREO.
# Targeting Sep./Oct.2001 for DVD Iss.1 release.

10
 CRJ ISAR 2001-08

GREO - Generic Repair Engineering Order Manual

Rev. Next Rev. Current Initiatives
1 (as req’d) # Updating as required.
# Planned as future digital deliverable.

SSM - System Schematics Manual

Rev. Next Rev. Current Initiatives
17 SEP 2001 # Improving technical content.
# Incorporating outstanding Temporary Revisions.
# Targeting Nov.2001 for DVD Iss.2 release.

SDIR - Structural Deviation Inspection Requirements Manual

Rev. Next Rev. Current Initiatives
n/a 1Q2002 # New manual in progress.

MTCM - Maintenance Task Card Manual

Rev. Next Rev. Current Initiatives
20 (see note) # Updating as required.
# Rev.20 includes all CMR items; Rev.21 to include all MRB items.
# Planned as future digital deliverable (targeting Nov.2001 for PDF release).
Note: planned delivery dependent on MRM Rev.7 approval.

MRM - Maintenance Requirements Manual

Rev. Next Rev. Current Initiatives
6* (as req’d) # Updating as required.
# Planned as future digital deliverable (targeting Nov.2001 for PDF release).
* - Revision Status: Part 1 @ Rev.6; Part 2 @ Rev.2; Part 3 @ Rev.2.

DDG - Dispatch Deviation Guide

Rev. Next Rev. Current Initiatives
1 (as req’d) # Updating as required.
# Planned as future digital deliverable (Jun.2001 PDF release target accomplished).

NDT - Non-Destructive Testing Manual

Rev. Next Rev. Current Initiatives
11 OCT 2001 # Updating as required.
# Planned as future digital deliverable.

ITEM - Illustrated Tools & Equipment Manual

Rev. Next Rev. Current Initiatives
9 AUG 2001 # Updating as required.
# Planned as future digital deliverable.

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CRJ ISAR 2001-08

MPM - Maintenance Planning Manual

Rev. Next Rev. Current Initiatives
9 (see note) # Updating as required.
# Rev.10 will be released concurrently with MTCM Rev.21.
# Planned as future digital deliverable.
Note: planned delivery dependent on MRM Rev.7 approval.

WBM - Weight & Balance Manual

Rev. Next Rev. Current Initiatives
10 (as req’d) # Updating as required.

APM - Airport Planning Manual

Rev. Next Rev. Current Initiatives
6 (as req’d) # Updating as required.

PPGRM - Powerplant Ground Run Manual

Rev. Next Rev. Current Initiatives
22 (as req’d) # Updating as required.

CMM - Component Maintenance Manual(s)

Rev. Next Rev. Current Initiatives
14 OCT 2001 # Outstanding CMMs (30) to be completed during 2001.
# Incorporating outstanding MCRs.
# DVD development in process (targeting Jul.2001 for Uss.1 release).

Service Bulletin Activity

SB No. SUBJECT STATUS
601R-27-113 BPSU Provision in process (Top 25 issue)
601R-27-115 Flaps Phase 2 SDS Provision in process (Top 25 issue)
601R-52-102 Passenger Door - Repetitive Interval Replacement of Lock Pawl Torsion Spring in process (Top 25 issue)
601R-52-104 Cargo Compartment Door - Balance Springs in process (Top 25 issue)
601R-21-039 Cabin Comfort in process (Top 25 issue)

*** * ***

12
 CRJ ISAR 2001-08

Supplemental Type Certificate News

contributed by Jaspal Phull, Modification and Repair Services

Introduction
This feature in the ISAR is provided by Modification and Repair Services (MRS) - a group in
Bombardier Aerospace Regional Aircraft dedicated to supporting Sales, Marketing, Customer
Support, and Program Management. The group offers a means to work with third parties to obtain
non-standard aircraft reconfigurations in a cost effective and expedient manner. CRJ and Dash 8
Operators are supported through the production of STCs for enhancement of the aircraft. Inquiries
regarding the content of “Supplemental Type Certificate News” should be addressed to:

CONTACT POSITION TELEPHONE E-MAIL

Paul Vascotto Director, Modification & Repair Services 1-416-375-3751 pvascotto@dehavilland.ca
Jaspal Phull Manager, MRS Special Projects 1-416-375-3621 jphull@dehavilland.ca
Trevor De Mello Special Projects Team Account Manager 1-416-375-3601 tdemello@dehavilland.ca
Tim Tibbles Special Projects Team Account Manager 1-416-373-5307 ttibbles@dehavilland.ca
Jacques Lacasse Special Projects Team Account Manager 1-514-855-5000 jacques.lacasse@notes.canadair.ca

The fax number for the MRS department is 1-416-375-4512.

STC Feedback Survey

The Bombardier-supported STC program has been in operation for just about two years. Customers
have procured many STC kits since the initiative began. Installations have been accomplished both
by the customer and by the STC Supplier.
Although the STCs have been in service for over a year, feedback has been limited. The absence of
feedback has been interpreted to mean that the program is generally successful and customers are
happy with their STC experience. However, we would like to know that the benefits (i.e.,
improvements in system performance, maintenance cost savings, and passenger satisfaction, etc.) are
being realized. Similarly, if there are improvements that need to be made, they need to be identified.
In an effort to ensure that customer satisfaction is maintained, the MRS team is preparing a Feedback
Survey. Our intention is to invite customers to respond to the survey, and to publish the results in a
future issue of the ISAR.
The release of a survey provides a convenient means to offer feedback. It is not intended to be the
only means. Customers are encouraged to offer comments regarding the STC program at any time.
Feedback may be submitted to any member of the MRS team.

STCs Currently in Development

The following STCs are currently in the development stage. Where there has been a significant
change in status since the last appearance in an ISAR, a descriptive paragraph and/or revision bar
will be provided. An index of available STCs appears in the ISAR quarterly, as well as in the
catalogue published by MRS.

13
CRJ ISAR 2001-08

➨ ACM Exhaust Duct Assembly Improvement

➨ Aeroshade Technologies Cockpit Sunshades
➨ AFIRS (Aircraft Flight Information Reporting System)
➨ Alternate Static Dischargers
➨ Alternative Tires
The double-overload tires from Dunlop are scheduled to be certified by early November 2001.
➨ Bleed Air Leak Detection Sensor Fault Monitor
➨ Gill Lead-Acid Batteries
The sealed lead acid batteries from Gill will not require a charge on the aircraft. The batteries will
be able to be recharged directly from the 28VDC bus. The STC is scheduled to be available in
October 2001.
➨ Horizontal Stabilizer / MCU Access Improvement
➨ Intermittent Windshield Wiper System
➨ LED Lighting (nose-to-tail)
➨ Quick-Disconnect Pitot Probe
➨ Rechargeable Cabin Flashlights

STCs Under Investigation

The following STCs are under investigation. New additions will be indicated by a revision bar.
Further information will be provided in future ISARs.
$ Alternate Antennas
$ Deicing Fluid Integrity Measuring System
$ Flight Attendant Reading Light (LED)
$ Power Bump Elimination on Generator No.2 Switching
$ Rear Bay Walkway
$ Replaceable Winglet Fairings
$ Winglet Second Static Discharger
*** * ***

14
 CRJ ISAR 2001-08

Generic Repair Engineering Order Update

contributed by Lauretta Antinori, Technical Help Desk

The following are CRJ100/200 REOs issued/revised subsequent to the list published in the previous ISAR.

REO No. Title Issued Rev Rev. Date

601R55-11-061 Repair to Horizontal Stabilizer Elevator Hinge Fitting - 2001-07-18 A 2001-08-27
Allowable Damage
601R51-26-001 Materials for Exterior/Interior Cleaning of Aircraft 2001-07-24 NC --
601R52-11-272 Temporary Repair to Forward and Aft Passenger Door 2001-08-02 NC --
Counterbalance Anchor Fittings
601R53-61-422 Fastener Substitution for Intercostals at FS621-625, STR14 2001-08-23 NC --
601R55-21-080 Repair to Elevator Hinge Fitting - Allowable Damage 2001-08-27 NC --
601R57-55-035 Repair for Erosion Damage on Flap Hinge Fairings 2001-08-28 NC --

Service Letter Update

contributed by Lauretta Antinori, Technical Help Desk

The following are CRJ100/200 SLs issued/revised subsequent to the list published in the previous ISAR.

SL No. ATA Title Issued Rev Rev. Date

00-006 0000 Technical Documentation Policy 2001-07-16 B 2001-08-02
21-019 2160 ECS Cabin Comfort Improvement 2001-08-02 NC --
33-005 3342 Replacement of Vertical Stabilizer Navigation Light and Operation 2001-08-02 NC --
Differences (SB 601R-33-042)
52-015 5230 New Cargo Door Balance Spring Assemblies (SB 601R-52-104B) 2001-08-29 NC --

All Operator Message Update

contributed by Lauretta Antinori, Technical Help Desk

The following are CRJ100/200 AOMs issued/revised subsequent to the list published in the previous ISAR.

AOM # ATA Title Issue Date Rev Rev Date

520 2800 Transport Canada CF201-31, Vent System Fuel Spillage 2001-08-16 NC --
521 3425 Notice of Issuance of Alert SB A601R34-130 2001-08-24 NC --
522 2611 Notice of Issuance of Alert SB A601R26-019 2001-08-29 NC --
523 3232 Main Landing Gear Side Brace Fitting Shaft P/N 601R10237-1 2001-08-31 NC --

15
CRJ ISAR 2001-08

Operator Coverage
Information Current as of: September 20, 2001
Note Regarding E-mail Addresses:
Addresses for personnel stationed in Montreal are as such: john.smith@notes.canadair.ca
while those for Toronto-based staff and all FSRs in the field are: jsmith@dehavilland.ca

Field Service & Customer Service Management & Office Personnel (etc.)
POSITION NAME LOCATION TELEPHONE CELL PHONE C FAX
Field Support - Director Simon Heaton Act Toronto, ON, Canada 1-416-375-3676 -- --
Field Service - Manager TBA Toronto, ON, Canada 1-416-375-3311 -- 1-416-373-5308
Field Service Administration Manager Cindi Chan Toronto, ON, Canada 1-416-375-3304 1-416-948-2772 C 1-416-373-5308
Field Service Office Supervisor Carol Nicolucci Toronto, ON, Canada 1-416-375-3982 -- 1-416-373-5308
Field Service Administration Amy Choi Toronto, ON, Canada 1-416-375-3119 -- 1-416-373-5308
Regional Manager - Asia/Pacific Steve Harrison Shanghai, China 86-21-5834-7736 86-1350-135-2842C 86-21-5834-4738
Regional Manager - Asia/Pacific South John Warner Australia/Japan/Taiwan 61-295-316-009 61-403-694-504 C --
Regional Manager - Eastern Americas Ross Hitchins London, ON, Canada 1-519-439-8504 1-519-857-7280 C 1-519-439-8793
Regional Manager - Western Americas Ross Hitchins Act London, ON, Canada 1-519-439-8504 1-519-857-7280 C 1-519-439-8793
Regional Manager - International David Kirstuik -- -- 33-6-1203-4095 C --
Area Rep. - Eastern Canada Scott Carruthers Halifax, NS, Canada -- 1-902-449-5542C --
Area Rep. - Eastern USA Ray Gatt Middletown, PN, USA 1-717-944-8843 -- 1-717-944-8844
Area Rep. - Western USA Mike Robinson Salt Lake City, UT, USA 1-801-575-2076 1-801-556-9082C 1-801-575-2078
Area Rep. - Europe Doug Caldwell Austria 43-512-286-449 43-664-440-3561 C 43-512-286-458
Area Rep. - Europe Bruce Hawker Maastricht, Netherlands 31-43-358-7949 31-6-1508-4449C 31-43-408-5994
Area Rep. - Middle East Mark Hutchins Abu Dhabi 971-2-4432-482 971-50-612-0257 C 971-2-4432-868
FSR (relief) Mike Day -- -- 1-416-318-6652 C --
FSR (relief) James Ranger -- 1-901-369-8829 1-478-335-1721C 1-901-363-4125
FSR (training) Christophe Fernandez Montreal, PQ, Canada TBA TBA TBA
FSR (training) Yong Yi Lu (training) 1-416-375-3982 86-13991-885852 1-416-373-5308
CRJ 900 FSR Gennaro Sicurezza Wichita, KS, USA 1-306-946-8870 1-514-214-7476 C 1-316-946-8871
Cust. Service & Supplier Liaison - Dir. Steve Young Toronto, ON, Canada 1-416-375-3667 1-416-887-5858C 1-416-375-4254
Customer Service - Manager Americas TBA TBA TBA TBA 1-416-375-4254
Customer Service - Manager Asia/Pacific Royston Simon Montreal, PQ, Canada 1-514-855-7648 1-514-576-3076C 1-514-855-7601
Customer Service - Manager International Christine Forget Montreal, PQ, Canada 1-514-855-7149 1-514-578-5556C 1-514-855-7601
Customer Service Board Yvon Hache Toronto, ON, Canada 1-416-373-5197 -- 1-416-606-5882

Field Service Representatives & Customer Service Account Managers Assigned to Operators
Notes: “C” indicates cell phone; *see above table; THD: contact 24-hr dHI thd@dehavilland.ca & 24-hr CRJ thd@notes.canadair.ca
OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE
Abu Dhabi Aviation DASH 8 Hutchins, Mark * Abu Dhabi 971-2-4432-482 Derso, Haile 1-416-373-7767
Adria Airways CRJ Caldwell, Doug Austria (Innsbruck) 43-664-440-3561 C Ghabro, Edmond 1-514-855-8901
Aerographics DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Air ALM DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Air BC DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Canada CRJ Belanger, Daniel Canada (Montreal, PQ) 1-514-422-6829 Panasiuk, Mike 1-514-855-7857
Air Canada CRJ Karlovcec, Peter Canada (Toronto, ON) 1-905-676-2466 Panasiuk, Mike 1-514-855-7857

16
 CRJ ISAR 2001-08

OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

Air Creebec DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Dolomiti CRJ DelVecchio, Nick Italy (Verona) 39-348-749-8812 C Laverdure, Genevieve 1-514-855-9418
Air Inuit DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Jamaica Express DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Air Littoral CRJ Kirstuik, David * -- 33-6-1203-4095 C Laverdure, Genevieve 1-514-855-9418
Air Niugini DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
Air Nostrum D8+CRJ Rosa, Serge Spain (Valencia) 34-96-159-8856 Anderson, Chris 1-416-373-7783
Air Nova DASH 8 Carruthers, Scott * Canada (Halifax, NS) 1-902-449-5542 C Lee, Lori 1-416-375-3139
Air Ontario DASH 8 Karlovcec, Peter Canada (Toronto, ON) 1-905-676-2466 Lee, Lori 1-416-375-3139
Air Senegal International DASH 8 Hutchins, Mark * Abu Dhabi 971-50-612-0257 C Derso, Haile 1-416-373-7767
Air Service Gabon DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Air Wisconsin CRJ LeBlanc, Maurice USA (Denver, CO) 1-303-494-2761 Burtone, Carmela 1-514-855-9342
Aires DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Airlines PNG DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
Alberta Government DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Allegheny Airlines DASH 8 Gatt, Ray * USA (Middletown, PN) 1-717-944-8843 Healey, Barbara 1-416-375-3028
Aloha Island Air DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Amakusa Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Simon, Roy TEMP 1-514-855-7648
American Eagle Airlines CRJ700 Chown, Bruce USA (Dallas, TX) 1-972-425-1585 Rose, Ronald 1-514-855-9329
American Eagle Airlines CRJ700 Rosso, Mike USA (Dallas, TX) 1-972-425-1949 Rose, Ronald 1-514-855-9329
ANK (Air Nippon) DASH 8 Irvine, Andrew Japan (Tokyo) 81-3-5757-7267 Simon, Roy TEMP 1-514-855-7648
Atlantic Coast Airlines CRJ Basile, Joe USA (Dulles, VA) 1-703-661-1629 Rose, Ronald 1-514-855-9329
Atlantic Southeast Airlines CRJ+700 Baker, Peter USA (Atlanta, GA) 1-404-765-1927 Panasiuk, Mike 1-514-855-7857
Atlantic Southeast Airlines CRJ+700 Confalone, Luigi USA (Macon, GA) 1-912-784-0318 x212 Panasiuk, Mike 1-514-855-7857
Atlantic Southeast Airlines CRJ+700 Reynolds, John USA (Atlanta, GA) 1-404-765-1927 Panasiuk, Mike 1-514-855-7857
Augsburg Airways D8+400 Butcher, Cal Germany (Augsburg) 49-821-27097-64 Lee, Lori 1-416-375-3139
BA CitiExpress DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Anderson, Chris 1-416-373-7783
Bahamasair DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Banco de Mexico / SETRA DASH 8 Barr, Kevin Mexico 52-57-85-5294 Martello, Alberto 1-416-375-3703
BP Exploration DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Brit Air CRJ700 Brousseau, Franck France (Morlaix) 33-2-98-62-7180 Laverdure, Genevieve 1-514-855-9418
Brit Air CRJ Savard, Roger France (Morlaix) 33-2-98-62-1022x1701 Laverdure, Genevieve 1-514-855-9418
British European ALL ACFT Armstrong, Dan England (Exeter) 44-1392-266-670 Vigna, Angelo 1-416-373-7557
BWIA West Indies Airways DASH 8 DeAbreu, Dwayne Trinidad 1-868-669-3000 x2545 Martello, Alberto 1-416-375-3703
Cameroon Airlines CRJ+700 call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Derso, Haile 1-416-373-7767
Canadian Regional Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Caribbean Star Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
CC Air DASH 8 Gatt, Ray * USA (Middletown, PN) 1-717-944-8843 Healey, Barbara 1-416-375-3028
Chang’An Airlines Hainan Q400 Foo, Wah Liang China (Xi’an) 86-29-8707-422 Guthrie, Gary 1-416-373-7222
Chang’An Airlines Hainan Q400 Yong, Martin China (Xi’an) 86-29-8707-422 Guthrie, Gary 1-416-373-7222
China Yunnan Airlines CRJ McHale, Tim China (Kunming) 86-136-7150-6852C Guthrie, Gary 1-416-373-7222
Cimber Air CRJ Hawker, Bruce * Netherlands 31-6-1508-4449 C Ghabro, Edmond 1-514-855-8901

17
CRJ ISAR 2001-08

OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

Cirrus DASH 8 Hawker, Bruce * Netherlands 31-6-1508-4449 C Lee, Lori 1-416-375-3139
Club Challenger / Skyservice D8+CRJ Karlovcec, Peter Canada (Toronto, ON) 1-905-676-2466 Lee, Lori 1-416-375-3139
Comair CRJ+700 Godon, Raynald USA (Orlando, FL) 1-407-825-3863 Panasiuk, Mike 1-514-855-7857
Comair CRJ+700 Hughes, Hal USA (Cincinnati, OH) 1-859-767-7852 Panasiuk, Mike 1-514-855-7857
Comair CRJ+700 Keys, Nigel USA (Cincinnati, OH) 1-859-767-7852 Panasiuk, Mike 1-514-855-7857
DND 402 Squadron DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Eastern Australia Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
Era Aviation DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Eurowings Luftverkehrs CRJ Buth, Otto Germany (Nuremberg) 49-160-368-4518 C Ghabro, Edmond 1-514-855-8901
Eurowings Luftverkehrs CRJ Rust, David Germany (Nuremberg) 49-911-365-68195 Ghabro, Edmond 1-514-855-8901
Fair Inc. CRJ Bailey, Tim Japan (Sendai) 81-22-323-4405 Simon, Roy TEMP 1-514-855-7648
GMG Airlines DASH 8 Hutchins, Mark * Abu Dhabi 971-50-612-0257 C Simon, Roy TEMP 1-514-855-7648
Halliburton Company DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Hawkair Aviation Services DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Horizon Air CRJ700 Chalmers, Don USA (Portland, OR) 1-503-288-5954 Panasiuk, Mike 1-514-855-7857
Horizon Air D8+400 Takahashi, Maurice USA (Portland, OR) 1-503-335-1491 Surmann, Toby 1-416-373-5049
Hydro Quebec DASH 8 Jones, Peter Canada (Montreal, PQ) 1-514-633-6805 x234 Healey, Barbara 1-416-375-3028
Intercontinental de Aviacion DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Island Aviation Services DASH 8 Hutchins, Mark * Abu Dhabi 971-50-612-0257 C Simon, Roy TEMP 1-514-855-7648
J-Air CRJ Lackie, Alan Japan (Hiroshima) 81-82-503-2355 Simon, Roy TEMP 1-514-855-7648
Japan Air Commuter Q400 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Simon, Roy TEMP 1-514-855-7648
Kahama Mining DASH 8 Hutchins, Mark * Abu Dhabi 971-50-612-0257 C Derso, Haile 1-416-373-7767
Kendell Airlines CRJ Davey, Chris Australia (VIC) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
Kenya Air Force DASH 8 Hutchins, Mark * Abu Dhabi 971-50-612-0257 C Derso, Haile 1-416-373-7767
Lauda Air CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Vigna, Angelo 1-416-373-7557
LIAT DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Lufthansa CityLine CRJ+700 Jelley, Kevin Germany (Koln) 49-2203-550-51 Ghabro, Edmond 1-514-855-8901
Lufthansa CityLine CRJ+700 Perron, Claude Germany (Koln) 49-2203-550-51 Ghabro, Edmond 1-514-855-8901
Maersk Air (DK) CRJ Hawker, Bruce * Netherlands 31-6-1508-4449 C Laverdure, Genevieve 1-514-855-9418
Maersk Air (UK) CRJ+700 Davies, Robin England (Birmingham) 44-121-243-2117 Laverdure, Genevieve 1-514-855-9418
Mesa Airlines D8+CRJ Conley, John USA (Phoenix, AZ) 1-602-284-5057 C Healey, Barbara 1-416-375-3028
Midroc Aviation DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Midway Airlines CRJ Karlovcec, Peter Canada (Toronto, ON) 1-905-676-2466 Rose, Ronald 1-514-855-9329
National Jet Systems DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
NAV Canada DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Nordic Aviation Resources DASH 8 Hawker, Bruce * Netherlands 31-6-1508-4449 C Anderson, Chris 1-416-373-7783
Northwest Airlink (Express I) CRJ Potvin, Gilles USA (Memphis, TN) 1-901-369-8829 Burtone, Carmela 1-514-855-9342
Oriental Air Bridge DASH 8 Knox, John Japan (Nagasaki) 81-957-49-5615 Simon, Roy TEMP 1-514-855-7648
Palestinian Airlines CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Derso, Haile 1-416-373-7767
Palestinian Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Pegasus Technologies Inc. DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Piedmont Airlines DASH 8 Gatt, Ray * USA (Middletown, PN) 1-717-944-8843 Healey, Barbara 1-416-375-3028

18
 CRJ ISAR 2001-08

OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

Potomac Air Inc. DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Quebec Government DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Rheintalflug-Seewald DASH 8 Schweiger, Tom Austria (Innsbruck) 43-512-286-449 Vigna, Angelo 1-416-373-7557
Royal Wings DASH 8 Hutchins, Mark * Abu Dhabi 971-50-612-0257 C Derso, Haile 1-416-373-7767
Ryukyu Air Commuter DASH 8 Doles, Kelly Japan (Okinawa) 81-98-858-3348 Simon, Roy TEMP 1-514-855-7648
SAS Commuter Q400 de Graaf, Peter Denmark 45-3232-4850 Derso, Haile 1-416-373-7767
SAS Commuter Q400 Schweiger, Tom Denmark 45-3232-4850 Dumbrille, Hal 1-416-375-4394
Saudi Aramco DASH 8 Hutchins, Mark * Abu Dhabi 971-50-612-0257 C Derso, Haile 1-416-373-7767
Schreiner Airways DASH 8 Hawker, Bruce * Netherlands 31-43-358-7949 Lee, Lori 1-416-375-3139
Shandong Airlines CRJ Gagnon, Michel China (Shanghai) 86-139-1082-5749C Guthrie, Gary 1-416-373-7522
Shanghai Airlines CRJ Tremblay, Martin China (Shanghai) 86-1365-1744-521C Guthrie, Gary 1-416-373-7522
Shuttle America DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Skippers Aviation DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
SkyWest Airlines CRJ Robinson, Mike * USA (SaltLakeCity, UT) 1-801-575-2076 Burtone, Carmela 1-514-855-9342
South African Express DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
South African Express CRJ Caldwell, Doug * Austria (Innsbruck) 43-664-440-3561 C Derso, Haile 1-416-373-7767
Southern Australia Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
Southern Winds Airlines CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Martello, Alberto 1-416-375-3703
Southern Winds Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Sunstate Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
Tenix LADS DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
Tobago Express Limited DASH 8 DeAbreu, Dwayne Trinidad 1-868-669-3000 x2545 Martello, Alberto 1-416-375-3703
Transport Canada DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Tyrolean Airways D8+CRJ Caldwell, Doug * Austria (Innsbruck) 43-512-286-449 Vigna, Angelo 1-416-373-7557
Tyrolean Airways Q400 Dorrans, Spencer Austria (Vienna) 43-1-7007-36314 Vigna, Angelo 1-416-373-7557
Tyrolean Airways DASH 8 Schweiger, Tom Austria (Innsbruck) 43-512-286-449 Vigna, Angelo 1-416-373-7557
UNI Airways DASH 8 Campbell, Gary Taiwan (Taipei) 886-2-2715-6968 Simon, Roy TEMP 1-514-855-7648
USAF / King Aerospace DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Vanair DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
VISA Airways DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Guthrie, Gary 1-416-373-7222
Widerøe’s Flyveselskap DASH 8 Hawker, Bruce * Netherlands 31-6-1508-4449 C Anderson, Chris 1-416-373-7783
Zhejiang Airlines DASH 8 Harrison, Steve * China (Shanghai) 86-1350-135-2842C Guthrie, Gary 1-416-373-7222

19