Z2

Bombardier Inc.
123 Garratt Blvd.
Downsview, Ontario, Canada M3K 1Y5
Telephone 1(416) 633-7310
http://www.aerospace.bombardier.com

IN-SERVICE ACTIVITIES REPORT

ISAR 2002-02 FEBRUARY 22, 2002

In this Issue ...

★ ISAR Articles
➠ 2002-02-2130: Pressurization Anomaly..................................................................................................... 5
➠ 2002-02-2800: SFAR No.88 - Fuel System Review/Recertification .......................................................... 5
➠ 2002-02-3510: Crew Oxygen Mask Stowage Box Dust Contamination .................................................... 6
➠ 2002-02-5211: Passenger Door Spring-Loaded Rod.................................................................................. 7
★ Information Exchange
➠ WE WANT YOUR PARTICIPATION ! .................................................................................................. 8
➠ Technical Publications Report Summary .................................................................................................. 8
➠ Just How Do You Deice? ......................................................................................................................... 16
★ Supplemental Type Certificate (STC) News ....................................................................................... 17
★ Generic Repair Engineering Order (REO) Update ............................................................................ 19
★ All Operator Message (AOM) Update .................................................................................................. 20
★ Service Letter (SL) Update....................................................................................................................... 20
new!
★ Generic Concession Support & Instruction Letter (CSIL) Template Index ............................... 20
★ Operator Coverage (FSR/CSAM) ......................................................................................................... 21

2002 Winter Olympics

Special Edition

Readers are requested to please distribute this newsletter within their organizations.

THIS REPORT SUMMARIZES IN-SERVICE ACTIVITIES AND IS FOR BOMBARDIER AEROSPACE REGIONAL AIRCRAFT CUSTOMER INFORMATION ONLY.
The ISAR is published by In-Service Engineering & Technical Support
Please address inquiries to the Editor (telephone 1-416-373-7887; fax: 1-416-375-4539; e-mail: lbromley@dehavilland.ca).
 CRJ ISAR 2002-02

2002 WINTER OLYMPICS

S P E C IA L E D IT IO N

From the Editor !

We are proud to feature Delta Connection CRJ aircraft in this edition of the
ISAR. Delta Connection is represented pictorially by aircraft of SkyWest
Airlines and Atlantic Southeast Airlines, Inc. (ASA). The airplanes carry the
logo of the Salt Lake City 2002 Winter Olympic Games and are specially painted
to celebrate the event.

2
 CRJ ISAR 2002-02

Delta is the Official Airline Sponsor of the 2002 Olympic Winter Games and the Official Charter
Flight Provider of the 2002 Torch Relay. Delta Connection carriers transported the Olympic flame
onboard specially equipped CRJ aircraft on four legs of the 13,500 mile route. The flame was
transported from Athens to Atlanta, Georgia aboard the Soaring Spirit II, a Delta Boeing 777. After
arriving in Atlanta on December 4, 2001, the flame was flown to visit approximately 100 U.S.
cities before reaching its destination in Salt Lake City, Utah on February 8, 2002.

Delta Connection CRJs transported the Olympic flame from Miami, Florida, to Mobile, Alabama,
Milwaukee, Wisconsin, to Lansing, Michigan, Seattle, Washington, to Juneau, Alaska, and Juneau
to Spokane, Washington, as part of the Olympic Torch Relay. The flame was carried in a miner’s
safety lamp secured to a cabin bulkhead with a fixture designed by the Georgia Institute of
Technology and approved by the Federal Aviation Administration.

Congratulations to the Delta Connection Operators

for their participation in the Salt Lake City 2002 Olympic Winter Games !
Bombardier front line support for SkyWest is currently provided by Carmela Burtone (Customer
Service Account Manager) and Mike Robinson (Field Service Representative). ASA is represented
by Mike Panasiuk (CSAM) and FSRs Peter Baker, Peter Karlovcec, and John Reynolds.

3
 CRJ ISAR 2002-02

Scheduled Special Events

Planned Date Event Location
-- -- --

For Top In-Service Issues Working Group and technical meeting information, please contact:
Emily Holding - telephone: 1-514-855-8296; e-mail: emily.holding@notes.canadair.ca
For Conference information, please contact:
Miriam Rodgers - telephone: 1-514-855-8258; e-mail: miriam.rodgers@notes.canadair.ca
*** * ***

Note Regarding
Standardized Revision Bars
Information in this ISAR (particularly that which appears in an ongoing feature) that
has been significantly revised since the last issue of the ISAR is indicated by a heavy
revision bar in the right-hand margin.

Maintenance Cost Working Group Preface

The CRJ Maintenance Cost Working Group (MCWG) has been in operation since October 1997. The group
consists of representatives from Operators and associated Bombardier departments such as Maintenance
Engineering, In-Service Engineering, Supplier Liaison, Spares, and Warranty, and selected Bombardier
Suppliers. It is the MCWG’s intention to publish information in the ISAR on ways to help reduce the cost of
operating the aircraft.
Specific cost reduction issues contributed by Maintenance Engineering
are identified with a “$” symbol preceding the subject title.
*** * ***

For additional information on any of the in-service items covered in this report, please contact your local
Bombardier Aerospace Regional Aircraft Field Service Representative or the appropriate staff member noted
below:
Frank Baistrocchi Director, In-Service Engineering & Technical Support 1-514-855-8066
Mike Dornenburg Manager, Technical Help Desk 1-514-855-8146
Tracy Lloyd Manager, In-Service Engineering (Systems) 1-514-855-9335
Andrew Jones Manager, In-Service Engineering (Structures) 1-514-855-7054
Lorne Bromley Editor 1-416-373-7887

4
 CRJ ISAR 2002-02

ISAR Item No. 2002-02-2130 contributed by Daniel Carpentier, Technical Help Desk

Subject: Pressurization Anomaly

An Operator reported that, in cruise at flight level 240, the aircraft pressurization system could not
maintain the cabin altitude below 10,000 feet. A “CABIN ALT” caution message was displayed and
the O2 masks deployed automatically when cabin altitude reached 14,000 feet. The pressurization
could not be controlled manually or with the alternate controller. The aircraft landed uneventfully.
A pressurization check was carried out; it was noted that the pressurization could not go above 1.8
PSID using the APU bleed air. A second pressurization check was performed with a technician in the
aft compartment. This second test revealed that the two outflow valves were not closing completely,
due to a duct insulation blanket trapped in the seat of the outflow valves.
Special care should be taken in the installation of underfloor blankets and duct insulation to avoid
any obstruction of the outflow valves.
ISAR Item Status: CLOSED

ISAR Item No. 2002-02-2800 contributed by Andrew Field, In-Service Engineering

Subject: SFAR No.88 - Fuel System Review/Recertification

Reference: FAA Special Federal Aviation Regulation No.88; Bombardier SB 601R-28-037

Throughout the aerospace industry, there have been a number of reported cases of ignition in fuel
tanks. As a result of these incidents, the Federal Aviation Administration issued Special Federal
Aviation Requirement (SFAR) No.88 in May 2001. Bombardier has been involved with the ATA
Fuel System Safety Program (FSSP) since 1998. As part of this involvement, Service Bulletin 601R-
28-037, “Inspection and Bonding Measurements of Fuel System”, was released in June 1999 and
carried-out on twelve aircraft to gather information on the condition of the fuel tanks in service, and
to identify potential areas on which the new SFAR No.88 rule would concentrate. This new rule
requires manufacturers to recertify their fuel systems and components to a new set of criteria.
In-tank ignition sources include:
" Electrical arcs (from static electricity, lightning, etc.).
" Hot spots (locally heated areas such as those near bleed air or air conditioning components).
" Filament heating (contamination such as lockwire, swarf, etc.).
" Sparks created by friction (impellers).
Wiring and moving parts in the fuel tanks of the CRJ100/200 are kept to a minimum by the use of
motive flow ejector pumps. Areas being examined on the CRJ are valves, boost pumps, wiring
conduits in the tanks, and Fuel Quantity Gauging System (FQGS) wiring. The valves and pumps in
the CRJ fuel tanks (transfer, gravity cross-flow, engine and APU SOVs, boost pumps, etc.) are being
requalified to the SFAR No.88 standards.
Two avenues are being pursued for recertification of electrical conduits in the fuel tanks: either
Teflon linings or Ground Fault Interrupters (GFI) will be added. An average GFI is approximately
4x4x3 inches in size and weighs approximately 0.25 pounds. The CRJ requires 10 GFIs.

5
 CRJ ISAR 2002-02

FQGS wiring must now be separated from pump and valve wiring, which carries higher current. The
CRJ routes FQGS and pump and valve wiring together over the centre wingbox. There are two
acceptable methods of resolving this issue: separate the wires or install Transient Suppression
Devices (TSD), which cut off the current if there is a sudden increase. If TSDs are used, the CRJ will
require 3. Typically, these are sized at 4x4x3 inches and are approximately 0.25 pounds in weight.
It is not yet known how the CRJ maintenance requirements will be affected. This will be determined
when all components are recertified, and it has been resolved whether TSDs or GFIs will be used.
Manufacturers are required to submit their methods of compliance to the FAA by December 2002,
and have the changes implemented within the following 18 months.
Bombardier Engineering is investigating several methods of complying with the SFAR No.88
requirements. To minimize Operator impact, Bombardier is planning on consulting airlines via
conference calls. Operators interested in participating in these conference calls and a working group
should contact Andrew Field at 1-514-855-8050.
ISAR Item Status: OPEN

ISAR Item No. 2002-02-3510 contributed by André Perreault, Technical Help Desk

Subject: Crew Oxygen Mask Stowage Box Dust Contamination

Reference: ISAR 2001-06-3510; Kit Drawing K601R44251

Note: This is a follow-up article, intended to close ISAR article 2001-06-3510.

An Operator reported that the crew oxygen masks on the airline’s CRJ100/200 aircraft had become
contaminated by dust and fluff after about 1000 flying hours. The dust reportedly covered all
surfaces, inside and on the outside of the mask and stowage box. The interior of the stowage box was
heavily contaminated.
The Operator noted that the crew oxygen stowage box (ref. p/n MXP411-3) has two 1-inch (2.5 cm)
holes at the bottom. It is believed that dirt enters through these openings. As a result, the Operator
instituted a 1000 flying hour inspection and cleaning task for the oxygen mask and stowage box.
Bombardier was requested to provide information and resolution in regard to the problem.
After a brief investigation of the Supplier’s stowage box, it was evident that the bottom holes were
intended as provision for audio connectors; these are not used on the CRJ aircraft.
It was deemed that pilot vision would be adversely affected if the contaminated masks were required
to be used during an emergency, and that the wearer would inhale a substantial amount of dust/fluff.
Bombardier In-Service Engineering has issued a Kit Drawing (K601R44251) to prevent dust
contamination. The Kit Drawing cost is $140 US. To order, interested Operators should contact the
Customer Request Transmittal (CRT) co-ordinator:
Andrew Burns telephone: 1-416-373-5151
fax: 1-416-375-4539
e-mail: aburns@dehavilland.ca

ISAR Item Status: CLOSED

6
 CRJ ISAR 2002-02

ISAR Item No. 2002-02-5211 contributed by Roberto Leblond, Technical Help Desk

Subject: Passenger Door Spring-Loaded Rod

Reference: Illustrated Parts Catalogue 52-11-05

Some Operators have reported that, on the passenger doors, the lower stair could be damaged when
the handrails are lowered and weight is applied to the stair.
Bombardier has redesigned a new spring-loaded rod assembly (p/n 601R31988-1; ref. IPC 52-11-05;
see the accompanying photograph). This new rod will allow stair movement if force is applied on the
stair, therefore avoiding damage.
This spring rod was introduced to in-service aircraft by the IPC. No door modification is required for
installation of the new spring rod.

ISAR Item Status: CLOSED

7
 CRJ ISAR 2002-02

Information Exchange

WE WANT YOUR PARTICIPATION !

contributed by Lorne Bromley, Technical Help Desk

The Information Exchange feature’s typical function is to provide a place for us to publish non-
ATA numbered Bombardier articles. The Exchange’s other major intent has always been to offer a
forum for you to relay your experiences in maintaining and operating the aircraft, to communicate
newsworthy technical activities at your site, or to simply tell us what you think of the ISAR itself,
from an Operator’s perspective, and suggest how it could be improved.
The Information Exchange presents an opportunity for you to share technical information with
Bombardier and your fellow Operators. Submissions can be as short as a “letter to the editor”, or as
detailed, for example, as a write-up about a procedure (“best practices”) or tool you use that in
some way enhances your maintenance activities.
Submissions should be forwarded to the editor (lbromley@dehavilland.ca; fax: 1-416-375-4539).
Please note that Bombardier reserves the right to edit or not publish submissions. Significant
required changes will be discussed with submitters prior to publication.

*** * ***

Technical Publications Report Summary

contributed by Roman Kuryluk, Manager, CRJ100/200 Technical Publications

This article has been extracted from the “CRJ100/200 Technical Publications Detailed Report” issued February 21,
2002. For further details on information outlined in this ISAR summary, Operators should contact Roman Kuryluk,
Manager of CRJ100/200 Technical Publications, (telephone: 1-416-375-7671; e-mail: rkuryluk@dehavilland.ca).
Details related to new publishing technologies (e.g., DVD) can be addressed to the Manager of Production &
Distribution, Ronald Smith (1-416-375-5561). For delivery status on previously published manuals, contact the Manual
Distribution group (1-416-375-3693).

This is the first bi-monthly report for this year. Technical Publications had a very strong 2001, having
delivered 18 revisions to various maintenance manuals with the focus on content and quality. The
content included incorporation of; 833 mods in the IPC, 654 mods in the AMM, 189 mods in the
WDM and more than 300 MCRs across all manuals. The goal this year is to continue and/or better
efforts to improve the documentation and to do what is necessary to be the “Best in the Business”.
Bombardier is in the process of shipping (or has now shipped) revisions to various manuals to
support Operators’ aircraft (refer to the detailed report and High-Level Revision Schedule following
this report for details regarding shipped and planned revisions).
The pre-release issue of the CRJ100/200 DVD/Dynaweb collection of manuals is now available on
the BRADTECHPUBS.COM website. This version was made available for Operators to access and
“feel-out” the product. NOTE: This version is NOT to be used for the maintenance of aircraft. A
production version of the product (with Temporary Revisions) should be available sometime in
March. Concurrent to the release of the production DVD/DynaWeb product, an associated

8
 CRJ ISAR 2002-02

communication package including a “Getting Started” guide, system implementation details, etc. will
be released.
Note: Based on what Q400 Operators have experienced with the DynaWeb product, the Microsoft
2000 operating system is recommended to be used for optimum performance.
Bombardier has now received notice from the Canadian regulatory authority (Transport Canada) that
they will approve the Structural Deviation Inspection Requirements (SDIR) document in support of
the CRJ100/200/440 aircraft. As a result, Technical Publications expects to begin producing SDIRs
for new production aircraft starting in March. A plan is in place to create SDIRs for in-service
aircraft and to rescind the associated Temporary Revisions within the Maintenance Requirements
Manual.
Recognizing that the CRJ100/200 fleet is aging, an initiative has been “kicked off” to update the
Structural Repair Manual. Technical Publications will work closely with In-Service Engineering and
Structures Engineering as part of a Integrated Structural Support Team (ISST) to make sure the SRM
will meet the needs of Operators going forward. The benefits of this initiative should start to be seen
in the third quarter of this year.
To make this report more meaningful and comprehensive, the next bi-monthly report will include
operations manuals information as well.

AIPC - Aircraft Illustrated Parts Catalogue

Rev. Next Rev. Current & Digital Initiatives
26 MAR/MAY # To reflect aircraft S/N in manual at delivery.
2002 # Incorporation of outstanding MCRs and Modsums.
# DIGITAL: DVD (Master AIPC) development in progress, targeting 4th quarter 2002 for
completion.

AMM - Aircraft Maintenance Manual

Rev. Next Rev. Current & Digital Initiatives
23 FEB/MAR # To reflect aircraft S/N in manual at delivery.
2002 # Incorporation of MCRs with priority given to return-to-service tasks.
# Incorporation of production Modsums.
# DIGITAL: Pre-release version of CRJ100/200 DVD/DynaWeb product (now available on
http://bradtechpubs.com) contains AMM Rev.23.

APM - Airport Planning Manual

Rev. Next Rev. Current & Digital Initiatives
6 MAY 2002 # Updating as required.
# DIGITAL: Planned as future digital deliverable (PDF).

9
 CRJ ISAR 2002-02

CMM - Component Maintenance Manual(s)

Rev. Next Rev. Current & Digital Initiatives
14 MAR 2002 # Outstanding CMMs (30) to be completed during 2002.
# Incorporation of outstanding MCRs.
# DIGITAL: Pre-release version of CRJ100/200 DVD/DynaWeb product (now available on
http://bradtechpubs.com) contains CMM Rev.14.

DDG - Dispatch Deviation Guide

Rev. Next Rev. Current & Digital Initiatives
1 MAY 2002* # Updating as required.
# DIGITAL: Planned as future digital deliverable (PDF).
* - (dependent on MMEL activity)

FIM - Fault Isolation Manual

Rev. Next Rev. Current & Digital Initiatives
23 APR 2002 # To reflect aircraft S/N in manual at delivery.
# Incorporation of outstanding MCRs and Modsums.
# DIGITAL: Pre-release version of CRJ100/200 DVD/DynaWeb product (now available on
http://bradtechpubs.com) contains FIM Rev.23.

GREO - Generic Repair Engineering Order Manual

Rev. Next Rev. Current & Digital Initiatives
1 JUN 2002 # Updating as required.
# DIGITAL: Planned as future digital deliverable.

ITEM - Illustrated Tools & Equipment Manual

Rev. Next Rev. Current & Digital Initiatives
10 JUN 2002 # Updating as required.
# DIGITAL: Planned as future digital deliverable (PDF).

MPM - Maintenance Planning Manual

Rev. Next Rev. Current & Digital Initiatives
9 MAR 2002 # Updating as required.
# Rev.10 will be released concurrently with MTCM Rev.21
# MPM will agree with MRM.
# DIGITAL: PDF to be available for BRAD Generic @ Rev.10.

10
 CRJ ISAR 2002-02

MRM - Maintenance Requirements Manual

Rev. Next Rev. Current & Digital Initiatives
6* pending # Updating as required.
regulatory # Part 1 - Rev.7 now approved - March 2002 delivery in process.
approval # DIGITAL: PDF currently available.
* - Revision Status: Part 1 @ Rev.6; Part 2 @ Rev.4; Part 3 @ Rev.2.

MTCM - Maintenance Task Card Manual

Rev. Next Rev. Current & Digital Initiatives
20 MAR 2002 # Updating as required.
# Rev.20 includes all CMR items; Rev.21 to include all CMR items and revised data.
# DIGITAL: PDF to be available for BRAD Generic @ Rev.21.

NDT - Non-Destructive Testing Manual

Rev. Next Rev. Current & Digital Initiatives
13 MAR 2002 # Updating as required.
# DIGITAL: Planned as future digital deliverable (PDF).

PPGRM - Powerplant Ground Run Manual

Rev. Next Rev. Current & Digital Initiatives
22 MAY 2002 # Updating as required.
# DIGITAL: Planned as future digital deliverable (PDF).

SDIR - Structural Deviation Inspection Requirements Manual

Rev. Next Rev. Current & Digital Initiatives
n/a 1Q2002 # New manual in process. High level plan and SDIR templates submitted to Transport Canada
for approval (anticipating approval in February 2002).
# DIGITAL: not available at this time.

SRM - Structural Repair Manual

Rev. Next Rev. Current & Digital Initiatives
14 APR 2002 # Incorporation of outstanding MCRs.
# Incorporation of references to GREO.
# DIGITAL: Pre-release version of CRJ100/200 DVD/DynaWeb product (now available on
http://bradtechpubs.com) contains SRM Rev.14.

SSM - Systems Schematic Manual

Rev. Next Rev. Current & Digital Initiatives
17 AUG 2002 # Improvement of technical content.
# Incorporation of outstanding Temporary Revisions.
# DIGITAL: not available at this time.

11
 CRJ ISAR 2002-02

WBM - Weight & Balance Manual

Rev. Next Rev. Current & Digital Initiatives
10 (as req’d) # Updating as required (dependent on aircraft deliveries).
# DIGITAL: not available at this time.

WDM - Wiring Diagram Manual

Rev. Next Rev. Current & Digital Initiatives
22 APR/MAY # To reflect aircraft S/N in manual at delivery.
2002 # Incorporation of outstanding MCRs and Modsums.
# Development of intelligent graphics (in process).
# DIGITAL: Pre-release version of CRJ100/200 DVD/DynaWeb product (now available on
http://bradtechpubs.com) contains WDM Rev.22.

SERVICE BULLETIN ACTIVITY

SB No. SUBJECT STATUS
601R-27-113 BPSU Top 25 issue. Proof completed, Rev.A.

601R-27-115 SDS - Flaps Top 25 issue. Proof completed, Rev.A (issued 2002-01-30; will
do second proof to validate older aircraft - Feb.2002).

601R-52-102 Passenger Door - Repetitive Interval Top 25 issue. Issued 2002-01-10.

Replacement of Lock Pawl Torsion Spring

601R-25-164 Frequency ELT Issued 2001-01-14.

601R-53-059A Engine Support Beam Modifications Top 25 issue. In work.

601R-27-114 Flap Actuators No.3 & No.4 Top 25 issue. In work.

601R-27-123 Harness to Support Configuration for Aircraft Top 25 issue. In work.

Pass 7590, from BPSU-11 to -9 and -9 to -11

12
CRJ ISAR 2002-02

13
CRJ ISAR 2002-02

14
CRJ ISAR 2002-02

15
 CRJ ISAR 2002-02

Just How Do You Deice?

contributed by Tony Lively, Manager, Accident Investigation

In a recent CallBack, the official newsletter of NASA’s Aviation Safety Reporting System (ASRS),
which covers all aircraft types, two interesting ice-related events appeared. These incidents have been
paraphrased as follows.

A Not So Clean Sweep

An aircraft was boarded 20 minutes late due to heavy sleet, rain, and snow. Prior to start-up, residual
slush build-up was swept off the airplane. Start-up and taxi-out for takeoff were normal. The aircraft
was cleared to climb to 9000 feet. Everything during the climb was normal. All anti-icing protection
was selected and functioning. As the airplane approached the level-off altitude, the pilot flying
discovered that the aircraft nose could not be pushed over. At the time, the crew was on instruments
and the outside air temperature was -14°C. A strip of rime ice, approximately an inch wide, was seen
on the wing leading edge. The pilot felt, from past experience, that this was not enough to freeze the
controls. The climb was arrested by using trim and power, while the pilot continued to try to free the
controls. The controls released suddenly, followed by an abrupt nose-down attitude. Sticking controls
and abrupt releases continued to occur for about another 2 to 4 minutes. Meanwhile, the aircraft flew
out of the cloud into clear skies. ATC was advised of the difficulties being experienced, and an
immediate descent was granted. The controls returned to normal response at the warmer, lower
altitudes.
The individual who reported the preceding incident added, that because of the warming trend, slush
had been sliding off the wings and fuselage prior to push-back. The ground crew chose not to deice
the airplane, but just swept the fuselage with brooms. Maintenance inspected the elevators after the
event and found that slush from the top of the fuselage had lodged in the stabilizer/elevator gap,
causing the recurring elevator jams.
***

Deicing Fluid Contamination

At rotation on takeoff, the crew lost autothrottles, the Flight Director, and the captain’s airspeed
started to decay. At this point, the GPWS alerted, “TERRAIN...TERRAIN” and
“WHOOP...WHOOP...PULL UP”. Being unable to stay VFR, the aircraft was vectored by ATC to
the ILS for the active runway.
The airplane had been deiced prior to departure, after having spent the previous night on the ground
in a severe ice storm. It is believed that deicing fluid contaminated the No.1 pitot and static systems.

***

Editor’s Note: In regard to this subject, Operators are encouraged to refer to CRJ ISAR article
2001-11-1231, “Cold Weather Operation Recommendations”.

*** * ***

16
 CRJ ISAR 2002-02

Supplemental Type Certificate News

contributed by Modification Services

This feature in the ISAR is provided by Modification Services (MS) - a group in Bombardier Aerospace
Regional Aircraft dedicated to supporting Sales, Marketing, Customer Support, and Program Management.
The group offers a means to work with third parties to obtain non-standard aircraft reconfigurations in a cost
effective and expedient manner. Operators are supported through the production of STCs for enhancement of
the aircraft. Inquiries regarding “Supplemental Type Certificate News” should be addressed to:
CONTACT POSITION TELEPHONE E-MAIL
Paul Vascotto Director, Field Operations 1-416-375-3751 pvascotto@dehavilland.ca
Dario Leone Manager, Fleet Services 1-416-373-5295 dleone@dehavilland.ca
Tim Tibbles Modification Services Account Manager 1-416-373-5307 ttibbles@dehavilland.ca
Trevor De Mello Modification Services Account Manager 1-416-375-3601 tdemello@dehavilland.ca
Jacques Lacasse Modification Services Account Manager 1-514-855-7493 jacques.lacasse@notes.canadair.ca
The fax number for the MRS department is 1-416-375-4445.

Approved STCs
The following STCs have been recently completed and are now available.
➨ STC SA01-13 Photoluminescent Floor Path Lighting System
The photoluminescent Floor Proximity Emergency Escape Path Marking System (FPEEPMS),
developed by LSI received Transport Canada STC approval (ref: SA01-13) on December 5,
2001. FAA approval was received in January 2002.
The STC introduces a photoluminescent emergency egress floor path lighting system. The un-
powered system simply needs to be exposed to general cabin lighting for 15 minutes before
flight. Significant savings in maintenance effort and aircraft weight, combined with improved
dispatch reliability, are the primary benefits of the system. Full system details are presented in
the CRJ STC Catalogue, available from any of the contacts named above.
The price for the basic kit is under $4000 US. Orders for kits should be placed with:
Luminescent Systems Inc.,
Martin Gradijan
Aircraft Lighting Sales Manager
4 Lucent Drive telephone: 1-603-643-7766
Lebanon, New Hampshire, USA, 03766 fax: 1-603-643-5947
➨ STC SA02-4 Improved Logo Light
The improved logo light is intended as a replacement for the existing lamp and is applicable to
all CRJ100/200 aircraft with the Bombardier factory installed logo light option. The light
consists of an assembly of 200 Light Emitting Diodes (LED) mounted inside a flanged box-type
package. The LEDs and other electronic components are encased in urethane to protect against
shock and vibration damage. Two terminals on the rear face of the light assembly provide
attachment points for existing wiring. The installation utilizes the same mounting holes and
hardware as the existing lamp. The benefits of the improved logo light modification include:
$ Long life - in excess of 50,000 hours.
$ Maintenance costs reduced by $1.25 US per flight-hour.

17
 CRJ ISAR 2002-02

$ Redundancy - 200 separate light sources preclude abrupt failure.

$ Safety improved due to low heat output.
$ Inventory reduction - stock of replacement bulbs is not required.
$ Improved reliability of logo light transformer.
Improved logo light kits are priced at $3000 US. They are available 4 to 6 weeks after receipt of
order. For further information, Operators should contact:
Aero Consulting Services Ltd.
Tim Martin
Manager, Proprietary Product Design
1845 St.Matthews Avenue telephone: 1-204-783-5402
Winnipeg, Manitoba fax: 1-204-783-5436
R3H 0A8 Canada e-mail: tim.martin.acs@northernaero.ca
➨ STC SA01-95 Rechargeable Flashlights
The rechargeable flashlight STC introduces Ni-Cad battery powered units that are mounted in
place of existing flashlights on all CRJ100/200 aircraft with Bombardier factory installed
nonrechargeable flashlights (p/n P2-07-0001-214). The flashlights are mounted, using existing
provisions, at each crew location and at the forward and aft flight attendant stations. The
rechargeable flashlights deliver 3000 candle-power for up to 45 minutes, and can be recharged
1000 times. The full depletion recharge time is 16 hours.
Recharging of the Ni-Cad batteries occurs at all times when the aircraft is powered and the
flashlight is secured in its mount. Recharging power is obtained from the 28V DC system. Short
electrical leads are provided to connect the flashlight mounts to the forward and aft flight
attendant panels, pilot’s circuit breaker panel, and copilot’s circuit breaker panel.
Two versions of the modification kit contain either three or four rechargeable flashlights to suit
the aircraft’s flight attendant station configuration.
The benefits of the rechargeable flashlight STC include:
$ Bright, serviceable flashlights always available to flight and cabin crew.
$ Maintenance costs per flight-hour slightly reduced.
$ Inventory reduction - replacement batteries not required.
Flashlight kits are priced at $1000 to $1500 US (dependant on the number of flashlights
required). They are available immediately. For further information, Operators should contact:
Aero Consulting Services Ltd.
Tim Martin
Manager, Proprietary Product Design
1845 St.Matthews Avenue telephone: 1-204-783-5402
Winnipeg, Manitoba fax: 1-204-783-5436
R3H 0A8 Canada e-mail: tim.martin.acs@northernaero.ca

STCs Currently in Development

The following STCs are currently in the development stage. Where there has been a significant
change in status since the last appearance in an ISAR, a descriptive paragraph and/or revision bar
will be provided. An index of available STCs appears in the ISAR quarterly, as well as in the
catalogue published by MS.

18
 CRJ ISAR 2002-02

➨ ACM Exhaust Duct Assembly Improvement

➨ Aeroshade Technologies Cockpit Sunshades
➨ AFIRS (Aircraft Flight Information Reporting System)
➨ Alternative Tires
➨ Bleed Air Leak Detection Sensor Fault Monitor
➨ Gill Lead-Acid Batteries
➨ Horizontal Stabilizer / MCU Access Improvement
➨ Intermittent Windshield Wiper System
➨ LED Lighting (nose-to-tail)

STCs Under Investigation

The following STCs are under investigation. Further information will be provided in future ISARs.
% Alternate Antennas
% De-Icing Fluid Integrity Measuring System
% Flight Attendant Reading Light (LED)
% Power Bump Elimination on Generator No.2 Switching
% Quick-Disconnect Pitot Probe
% Rear Bay Walkway
% Replaceable Winglet Fairings
% Video Security Monitoring System
% Winglet Second Static Discharger

STCs in the Field - Operator Feedback

This is a new section of the ISAR STC feature. Feedback from Operators regarding various STCs in
service is invited and will be periodically published in this space. (Note: Bombardier Aerospace reserves
the right to edit, paraphrase, or not publish Operator submissions.)

Operators are encouraged to share their STC experiences !

Forward write-ups to the Modification Services group by e-mail or fax (see preceding contact information).

*** * ***

Generic Repair Engineering Order Update

contributed by Lauretta Antinori, Technical Help Desk

The following are CRJ100/200 REOs issued/revised subsequent to the list published in the previous ISAR.
REO No. Title Issued Rev Rev. Date
601R55-12-085 Repair to Horizontal Stabilizer Tip Fairing 2002-01-09 NC --

19
 CRJ ISAR 2002-02

All Operator Message Update

contributed by Lauretta Antinori, Technical Help Desk

The following are CRJ100/200 AOMs issued/revised subsequent to the list published in the previous ISAR.
AOM No. ATA Title Issued Rev Rev. Date
557 3400 CVR/FDR Paint Stripping 2002-01-09 NC --
558 2750 Introduction Into service of Brake and Positioning Sensor Unit 2002-01-21 NC --
P/N 855d100-11
559 3413 Air Data Computer (ADC) Upgrade Campaign 2002-01-21 NC --
560 2750 Introduction of Torque Absorber Check for Flap Actuators 2002-01-31 NC --
561 1100 TC AD CF-2002-12, Overwing Emergency Exit Placards 2002-02-06 NC --

Service Letter Update

contributed by Lauretta Antinori, Technical Help Desk

The following are CRJ100/200 SLs issued/revised subsequent to the list published in the previous ISAR.
SL No. ATA Title Issued Rev Rev. Date
00-008 0000 MEL Interim Repair Interval Extension and Deferral of Items Not 2002-01-22 NC --
Listed
56-001 5611 Conditions for Ferrying Aircraft With Cracked Windshield Outer Ply 1993-12-17 A 2002-02-07
CANCELLED

Generic CSIL Template Index

contributed by Lauretta Antinori, Technical Help Desk

The following table presents an index of all CRJ100/200 Generic Concession Support and Instruction Letter (CSIL)
Templates issued to-date. In subsequent editions of the ISAR, the table will show only new Generic CSIL Templates.
Generic # ATA Template Title Issue Date
I 7900 Ferry Flight With Cracks on Engine Support Beam 2001-07-16
II 2200 Ferry Flight With One Yaw Damper Inoperative 2001-06-26
III 2900 Ferry Flight With Low Hydraulic Quantity in System No.1, 2, or 3 2001-07-05
IV 3200 Ferry Flight With One Nosewheel Steering Actuator Leaking 2001-07-05
V 5610 Ferry Flight With L/H or R/H Windshield Ply Cracked 2001-07-05
VII 2700 Ferry Flight With One Horizontal Stabilizer Channel Inoperative 2001-07-05
VIII 2800 Ferry Flight With L/H or R/H or Centre Fuel/Defuel Shutoff Valves Indicated OPEN 2001-07-20
IX 2800 Ferry Flight With Gravity Cross-Flow Failure in Open or Partially Open Position 2001-07-20
X 2700 Ferry Flight With Flaps at 8 or 20 Degrees 2001-07-20
XI 3822 Deferring AMM Task 38-22-07-01 From Maintenance Planning Manual (MPM) 2001-08-02
XII 5610 Ferry Flight With L/H or R/H Side Window Ply Cracked 2001-08-10
XIV 7800 Engine Exhaust Nozzle Access Panel Missing (Revenue Flight for 3 Days) 2001-09-21
XVIII 5130 Use of Russian Fuels TS-1 and RT - CANCELLED 2001-11-13

20
 CRJ ISAR 2002-02

Operator Coverage
Information Current as of: February 12, 2002
Note Regarding E-mail Addresses:
Addresses for personnel stationed in Montreal are as such: john.smith@notes.canadair.ca
while those for Toronto-based staff and all FSRs in the field are: jsmith@dehavilland.ca

Field Service & Customer Service Management & Office Personnel (etc.)
POSITION NAME LOCATION TELEPHONE CELL PHONE C FAX
Field Operations - Director Paul Vascotto Toronto, ON, Canada 1-416-375-3751 -- --
Field Service Administration Manager Cindi Chan Toronto, ON, Canada 1-416-375-3304 1-416-948-2772 C 1-416-373-5308
Field Service Co-ordinator Carol Nicolucci Toronto, ON, Canada 1-416-375-3982 -- 1-416-373-5308
Regional Manager - Asia/Pacific Steve Harrison Shanghai, China 86-21-5834-7736 86-139-1009-2595C 86-21-5834-4738
Regional Manager - Americas Ross Hitchins London, ON, Canada 1-519-439-8504 1-519-857-7280 C 1-519-439-8793
Regional Manager - International David Kirstuik Morlaix, France -- 33-6-1203-4095 C --
Area Rep. - Eastern Canada Scott Carruthers Halifax, NS, Canada 1-902-873-5919 1-902-449-5542 C 1-902-873-3893
Area Rep. - Europe Doug Caldwell Innsbruck, Austria 43-512-286-449 43-664-440-3561 C 43-512-286-458
Area Rep. - Australia Chris Davey Sydney, Australia 61-2-9531-6009 61-418-987-153 C 61-2-9501-4010
FSR (relief) Gary Campbell Toronto, ON, Canada -- 1-519-871-3256 C --
FSR (relocating) Peter Karlovcec -- -- -- --
FSR (training) Dwayne DeAbreu Toronto, ON, Canada 1-416-375-3982 -- 1-416-373-5308
Cust. Service & Supplier Liaison - Dir. Diane De Souza Toronto, ON, Canada 1-416-375-3442 -- 1-416-375-4254
Customer Service - Manager Americas Pina Corigliano Toronto, ON, Canada 1-416-373-5303 -- 1-416-375-4254
Customer Service - Manager Asia/Pacific Royston Simon Montreal, PQ, Canada 1-514-855-7648 1-514-576-3076 C 1-514-855-7601
Customer Service - Manager International Christine Forget Montreal, PQ, Canada 1-514-855-7149 1-514-578-5556 C 1-514-855-7601
Customer Service Board Yvon Hache Toronto, ON, Canada 1-416-373-5197 -- 1-416-606-5882

Field Service Representatives & Customer Service Account Managers Assigned to Operators
Notes: “C” indicates cell phone; *see above table; THD: contact 24-hr dHI thd@dehavilland.ca & 24-hr CRJ thd@notes.canadair.ca
OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE
Abu Dhabi Aviation DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Adria Airways CRJ Caldwell, Doug * Austria (Innsbruck) 43-664-440-3561 C Ghabro, Edmond 1-514-855-8901
Aerographics DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Air ALM DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Air Canada CRJ Belanger, Daniel Canada (Montreal, PQ) 1-514-219-0129 C Lee, Lori 1-416-375-3139
Air Canada Regional DASH 8 Carruthers, Scott * Canada (Halifax, NS) 1-902-449-5542 C Lee, Lori 1-416-375-3139
Air Creebec DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Dolomiti CRJ DelVecchio, Nick Italy (Verona) 39-348-749-8812 C Laverdure, Genevieve 1-514-855-9418
Air Inuit DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Jamaica Express DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Air Littoral CRJ Kirstuik, David * France 33-6-1203-4095 C Laverdure, Genevieve 1-514-855-9418
Air Niugini DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
Air Nostrum D8+CRJ Rosa, Serge Spain (Valencia) 34-60-056-1237 C Lee, Lori 1-416-375-3139

21
 CRJ ISAR 2002-02

OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

Air Senegal International DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Air Service Gabon DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Air Wisconsin CRJ Day, Mike USA (TBA) 1-416-318-6652 C Burtone, Carmela 1-514-855-9342
Air Wisconsin CRJ LeBlanc, Maurice USA (Denver, CO) 1-303-503-1234 C Burtone, Carmela 1-514-855-9342
Aires DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Airlines of PNG DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
Alberta Government DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Allegheny Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Aloha Island Air DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Amakusa Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
American Eagle Airlines CRJ700 Chown, Bruce USA (Dallas, TX) 1-972-877-2590 C Healey, Barbara 1-416-375-3028
American Eagle Airlines CRJ700 Rosso, Mike USA (Dallas, TX) 1-817-829-7656 C Healey, Barbara 1-416-375-3028
ANK (Air Nippon) DASH 8 Irvine, Andrew Japan (Tokyo) 81-90-7164-8676 C DeBrusk, Ryan 1-416-375-3234
Atlantic Coast Airlines CRJ Basile, Joe USA (Dulles, VA) 1-703-909-5268 C TBA --
Atlantic Southeast Airlines CRJ+700 Baker, Peter USA (Atlanta, GA) 1-770-355-5973 C Panasiuk, Mike 1-514-855-7857
Atlantic Southeast Airlines CRJ+700 Hawker, Bruce USA (Macon, GA) 1-478-972-1056 C Panasiuk, Mike 1-514-855-7857
Atlantic Southeast Airlines CRJ+700 Reynolds, John USA (Atlanta, GA) 1-484-432-7645 C Panasiuk, Mike 1-514-855-7857
Augsburg Airways D8+400 Butcher, Cal Germany (Augsburg) 49-171-975-9963 C Lee, Lori 1-416-375-3139
BA CitiExpress DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Anderson, Chris 1-416-373-7783
Bahamasair DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Banco de Mexico / SETRA DASH 8 Barr, Kevin Mexico 52-55-5076-5361 C Martello, Alberto 1-416-375-3703
BP Exploration DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Brit Air CRJ+700 Brousseau, Franck France (Morlaix) 33-6-03-02-2441 C Laverdure, Genevieve 1-514-855-9418
British European ALL ACFT Armstrong, Dan England (Exeter) 44-07785-317754 C Anderson, Chris 1-416-373-7783
BWIA West Indies Airways DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Cameroon Airlines CRJ+700 Fernandez, Christophe Cameroon (Douala) 237-989-0797 C Derso, Haile 1-416-373-7767
Caribbean Star Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
CC Air DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Chang’An Airlines Hainan Q400 Foo, Wah Liang China (Hainan) 86-1391-0825-753C Guthrie, Gary 1-416-373-7222
Chang’An Airlines Hainan Q400 Yong, Martin China (Xi’an) 86-130-229-18753C Guthrie, Gary 1-416-373-7222
China Yunnan Airlines CRJ Lu, Yong Yi China (Kunming) 86-1388-861-1271C Guthrie, Gary 1-416-373-7222
China Yunnan Airlines CRJ McHale, Tim China (Kunming) 86-136-6877-8817C Guthrie, Gary 1-416-373-7222
Cimber Air CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Ghabro, Edmond 1-514-855-8901
Cirrus DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Club Challenger / Skyservice CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Lee, Lori 1-416-375-3139
Club Challenger / Skyservice DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Comair CRJ+700 Godon, Raynald USA (Orlando, FL) 1-407-873-3309 C Panasiuk, Mike 1-514-855-7857
Comair CRJ+700 Hughes, Hal USA (Cincinnati, OH) 1-859-380-1328 C Panasiuk, Mike 1-514-855-7857
Comair CRJ+700 Keys, Nigel USA (Cincinnati, OH) 1-859-802-8240 C Panasiuk, Mike 1-514-855-7857
DND 402 Squadron DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049

22
 CRJ ISAR 2002-02

OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

Eastern Australia Airlines DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
Era Aviation DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Eurowings Luftverkehrs CRJ Buth, Otto Germany (Nuremberg) 49-160-368-4518 C Ghabro, Edmond 1-514-855-8901
Fair Inc. CRJ Knox, John Japan (Sendai) 81-903-121-6628 C DeBrusk, Ryan 1-416-375-3234
GMG Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Guthrie, Gary 1-416-373-7222
Halliburton Company DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Hawkair Aviation Services DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Horizon Air CRJ700 Chalmers, Don USA (Portland, OR) 1-503-784-2984 C Panasiuk, Mike 1-514-855-7857
Horizon Air D8+400 Takahashi, Maurice USA (Portland, OR) 1-503-519-2043 C Surmann, Toby 1-416-373-5049
Hydro Quebec DASH 8 Jones, Peter Canada (Montreal, PQ) 1-514-947-7947 C Healey, Barbara 1-416-375-3028
Intercontinental de Aviacion DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Island Aviation Services DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Guthrie, Gary 1-416-373-7222
J-Air CRJ Lackie, Alan Japan (Hiroshima) 81-90-4695-1582 C DeBrusk, Ryan 1-416-375-3234
Japan Air Commuter Q400 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 DeBrusk, Ryan 1-416-375-3234
Kahama Mining DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Kendell Airlines CRJ Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
Kenya Air Force DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Lauda Air CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Dumbrille, Hal 1-514-855-7297
LIAT DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Lufthansa CityLine CRJ+700 Jelley, Kevin Germany (Koln) 49-170-817-1270 C Ghabro, Edmond 1-514-855-8901
Lufthansa CityLine CRJ+700 Perron, Claude Germany (Koln) 49-171-4648-153 C Ghabro, Edmond 1-514-855-8901
Maersk Air (DK) CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Dumbrille, Hal 1-514-855-7297
Maersk Air (UK) CRJ+700 Savard, Roger England (Birmingham) 44-7789-727027 C Laverdure, Genevieve 1-514-855-9418
Mesa Airlines D8+CRJ Conley, John USA (Phoenix, AZ) 1-602-284-5057 C Healey, Barbara 1-416-375-3028
Mexican Navy DASH 8 Barr, Kevin Mexico 52-55-5076-5361 C Martello, Alberto 1-416-375-3703
Midroc Aviation DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
National Jet Systems DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
NAV Canada DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Nordic Aviation Resources DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Anderson, Chris 1-416-373-7783
Northwest Airlink (Express I) CRJ Potvin, Gilles USA (Memphis, TN) 1-901-508-2667 C Burtone, Carmela 1-514-855-9342
Oriental Air Bridge DASH 8 Hutchins, Mark Japan (Nagasaki) 81-957-49-5615 DeBrusk, Ryan 1-416-375-3234
Origin Pacific Airways DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
Palestinian Airlines CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Derso, Haile 1-416-373-7767
Palestinian Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Pegasus Technologies Inc. DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Petroleum Air Services DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Piedmont Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Quebec Government DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Rheintalflug-Seewald DASH 8 Caldwell, Doug * Austria (Innsbruck) 43-664-440-3561 C Lee, Lori 1-416-375-3139
Royal Wings DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767

23
 CRJ ISAR 2002-02

OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

Ryukyu Air Commuter
SAS Commuter
Saudi Aramco
Schreiner Airways
Shandong Airlines
Shanghai Airlines
Skippers Aviation
SkyWest Airlines
South African Express
Southern Australia Airlines
Southern Winds Airlines
Southern Winds Airlines
Sunstate Airlines
Tenix LADS
Tobago Express Limited
Transport Canada
Tyrolean Airways
Tyrolean Airways
UNI Airways
USAF / King Aerospace
Vanair
VISA Airways
Widerøe’s Flyveselskap
Zhejiang Airlines
DASH 8 Doles, Kelly Japan (Okinawa) 81-90-1087-9094 C DeBrusk, Ryan 1-416-375-3234
Q400 Schweiger, Tom Denmark 45-2674-2967 C Derso, Haile 1-416-373-7767
DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
CRJ Gagnon, Michel China (Shanghai) 86-0139-1082-5749C Guthrie, Gary 1-416-373-7522
CRJ Tremblay, Martin China (Shanghai) 86-1365-1744-521C Guthrie, Gary 1-416-373-7522
DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
CRJ Robinson, Mike USA (SaltLakeCity, UT) 1-801-556-9082 C Burtone, Carmela 1-514-855-9342
D8+CRJ Caldwell, Doug * Austria (Innsbruck) 43-664-440-3561 C Derso, Haile 1-416-373-7767
DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Martello, Alberto 1-416-375-3703
DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
D8+CRJ Caldwell, Doug * Austria (Innsbruck) 43-664-440-3561 C Dumbrille, Hal 1-514-855-7297
Q400 Dorrans, Spencer Austria (Vienna) 43-664-381-1192 C Dumbrille, Hal 1-514-855-7297
DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Simon, Roy TEMP 1-514-855-7648
DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
DASH 8 Davey, Chris * Australia (Sydney) 61-418-987-153 C DeBrusk, Ryan 1-416-375-3234
DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Guthrie, Gary 1-416-373-7222
D8+400 de Graaf, Peter Norway 47-9766-8608 C Anderson, Chris 1-416-373-7783
DASH 8 Harrison, Steve * China (Shanghai) 86-139-1009-2595C Guthrie, Gary 1-416-373-7222

24
 CRJ ISAR 2002-02

TCG
DASH 8 & CRJ
TECHNICAL CONTACT GUIDE
The new edition of the Bombardier/Operator key contact staff booklet has
been published. Electronic copies of the TCG are available immediately. To
get yours, send a request to lbromley@dehavilland.ca.

IMPORTANT: When you see the page for your particular

airline and note errors or omissions, please send an e-mail
message or fax detailing the required changes to the
Editor (see below). The only way we can accurately
reflect staff assignments and contact details in the TCG
is through timely and continual feedback from both the
Operators and Bombardier front line support personnel.

I would like to offer our continuing thanks to recipients of the guide who
have taken the time to let us know of changes.

Lorne Bromley
Technical Help Desk Documentation Editor
In-Service Engineering & Technical Support
Bombardier Aerospace Regional Aircraft
e-mail: lbromley@dehavilland.ca

25