Setiabudi Stationaries Sdn Bhd

157A, Jalan Sri Pelangi, Taman Pelangi Johor Bahru, Johor, 80400•08-3153133• Email: setiabudistationaries@gmail.com

October 18, 2019

Ms. Qistina Shahril

Qistina’s Artistic Design
No.27, Jalan Dahlia 14,
Taman Bukit Dahlia,
81700, Pasir Gudang,
Johor.

Dear Ms. Qistina:

This is to acknowledge that the damages of your purchases order has been taken this matter to the
management.

We are sorry for the inconvenience causes to your purchases that you ordered with our company,
Setiabudi Stationaries, on September 20, 2019. I also understand that this shipped product was
damaged due to its quality when it arrived to you because there was small incident happened during
the shipment. I sincerely apologize as your conversation with our customer service department do
not going well. We understand that a few of stationaries were damaged.

Products Quantity
Copy Paper A4 80gm 120
Organizer Notebook 10
Gel Pen – 0.5mm Blue and 200
Black

Thus, we will be sending replacement to you for that items. You may discard the damaged items.
Hence, we will be shipping the replacement items to you within the next two business days.

As I said, we wish to convey our apologies to you, and we thank you again for your patience and
understanding. We hope to have the opportunity to serve you again in the future. Please let me know
if there is anything else I can do to resolve the issue.

Sincerely,

Sofea Shahira
Setiabudi Stationaries Manager
 COVER LETTER AND RESUME ASSIGNMENT

ASM 452 – END USER APPLICATIONS

STUDENT’S NAME MATRIX NUMBER

QISTINA INSYIRAH BT 2019230168
MOHAMAD SHAHRIL
SOFEA SHAHIRA BT NOR 2019253078
RAHMAN

LECTURER’S NAME : MADAM NURUL AIN MUSTAKIM

GROUP : BA242 / 1A

DATE OF SUBMISSION : 25 OCTOBER 2019