ORGANIZATIONAL BEHAVIOUR

EMB601
MID TERM EXAM

Faculty: Monirul Islam Akhand Total Marks: 50

Submission Time: 03-Apr-2021 [7:00 pm]

Answer any five questions. Each question carries 10 marks. Necessary explanation
and examples have to be cited to answer the questions. Class Captain to send the
link to me by 10 pm 03-Apr.

2. a. Explain the Key elements of moral intelligence with examples.

Prioritize them with logic.

c. Briefly explain the following factors with example under Nature of

People: Individual difference/ law of individual difference, Desire for
involvement, Value of the person, Motivated Behavior.
3. a. Briefly explain the difficulties of upward communications with
example.

1. Distortion: Upward communication is intentionally distorted. On many

occasions, it is found that employees for their self-interest or to get relief
from accountability edit the data or information before it is passed to their
superiors. Such distortion hampers the real objective of any
communication.

2. Unwillingness: Employees are usually reluctant to start upward communication.

The managers should keep their doors open but they cannot force the
employees to walk into their room.

3. Fear: Employees often feel that if they communicate their problems to their
superiors it may affect negatively their efficiency. The complaint placed by
the subordinates may be interpreted as a sign of their personal weakness
or limitation.

By Passing: In the process of upward communication, once in a way workers

directly approach the topmost authority with their suggestions or bypassing
their immediate boss.

5. Recklessness: Taking the opportunity of upward communication, sometimes

the subordinates behave desperately with their bosses. It can damage the
chain of command in any organization.

b. Briefly explain the following Fundamental Principles of Persuasion:

 liking, Social proof, Authority, reciprocity.

Reciprocity
Normally, people feel compelled to return favors. Reciprocity refers to the need
people have to restore equilibrium in social relationships. And so, when we
receive something, we feel the urge to give something back in exchange.
Social proof or consensus
In general, people tend to validate a behavior that a large number of people have.
They think that if everyone is doing it, there must be something to it. They
do it to feel accepted.
Authority
According to the principle of authority, we’re predisposed to allow ourselves to
be persuaded when we are pressured by an authority figure. This isn’t
related to an abuse of power, but more related to the aura of credibility
and the status that the authority imposes.
Liking
By building a bond of sympathy and a degree of similarity, it’s easier to persuade
someone. The principle of liking, also known as fondness, pleasure, or
sympathy, signals something that may seem simple at first glance. We allow
ourselves to be influenced by people we like and we’re less likely to be
influenced by people we dislike.

4. a. Explain with examples how customers, suppliers, competitors and

pressure groups under specific environment have a direct and immediate
 impact on managers’ decisions and actions.

b. Explain with examples the following source of status: Education,

Persons ability, Type of work, Agee/seniority.

5. a. Explain the following statement,” Without EI outstanding training, highly

analytical mind, long term vision, terrific ideas will not make a leader”. 5

emotional intelligence is a key leadership skill—and for a leader to truly be effective, they must be
masterful at managing their relationships in a positive way. Being a leader of a group of people
is to have a very important relationship with those people. This isn’t to say that emotional
intelligence is enough to get you to that leadership position in your job—you will still need the
professional knowledge and experience—but it means that if you take a leadership role and
have a higher degree of emotional intelligence, you will likely be more effective and more
successful. Because emotions are always in flux, adaptability is key to being an outstanding
leader.
Here are a few that are most related to emotional intelligence:

 They work to inspire and motivate those around them

 They focus on collaboration between team members, which creates synergy and a better
experience for employees
 They “walk the talk,” or act with integrity and honesty with every team member
 They build trust, which stems from consistently acting with integrity and honesty
 They develop and support others, and they always celebrate the successes of their
employees and encourage them to learn more and develop their skills
 They always build relationships, which communicates that each team member is valued,
and that their concerns are important and will be addressed.

b. What is moral leadership? 5

As the growing number of moral and ethical incidents in business, political and even religious
institutions demonstrate, individuals and organizations often appear to deviate from commonly
held norms and principles, and they do so at increasing cost. Leadership shake-ups, regulatory
measures and behavioral codes are routinely introduced to solve the problems. Meanwhile a
 realization is sinking in that revolving leadership will not transform unethical organizational
cultures and individual behavior is seldom effectively impacted by regulation and codes.

Morality rather than rules are far better candidates for guiding behavior. An intrinsic stimulus, morality
centers on personal character and conduct, where a good deal of ethical challenges tend to
originate. Personal character is also an important element of leadership and group approval,
forming the nexus between leadership, organizational culture and morality,

6. a. Why should I hire you? convince me. 5

b. Why should BRACU hire me? 5