260 MOORE STREET APT 309

BROOKLYN, NEW YORK 11206

LANEY@LANEYCOLETTI.COM
(480) 567-2268

OBJECTIVE Key Skills

Entry-level Web Designer seeking position with reputable company; looking to gain in-depth industry knowledge while Solid
optimally assisting business needs. Understanding of
Internet
EDUCATION terminology,
applications, and
Information Technology, Web Design & Development Currently Attending
navigation
University of Phoenix, Online (Phoenix, Arizona)
Windows OS
Relevant Courses: Web Design I &II  Fundamentals of Business Systems  Network and Telecommunications Concepts 
Mac OS & Apple
Advanced Web Development  Web Commercialization I & II  Image Editing and Implementation  Database Concepts
 Technical Writing Fundamentals, etc.
Adobe Products
DNS
EXPERIENCE CSS
Web Admin/IT/Career Services, refrigerationschool.com 02/2010 – 08/2010 HTML/XHTML
AppleOne Temp Services, Tempe, Arizona WordPress and
other CMS
Create, update, and maintain site pages and company Portal using CSS, HTML, Portal Admin Console, and WordPress. Site Builders
Maintain internal tools for managing site structure, news data, and school media, etc. Designed and implemented web-based Hosting accounts
resume builder for students. Assist students in resume development. Design and develop content in PowerPoint FTP Clients (i.e.
presentations for student workshops. Provide technical support to staff and students for usability issues and critical site Filezilla)
problems, as needed.
MS Office Suite
ACHIEVEMENTS Timberline
Effectively established regular department procedures for Career Services within 3 months. Citrix
IT/Technical Support/Customer Support (Temp) 07/2009– 02/2010 Precision
Go Daddy, Inc., Tempe, Arizona Intranet/Portals

Receive inbound calls from existing and potential clients. Walk customers through set up of Go Daddy products. Exceptional
Troubleshoot technical issues, specifically DNS. Review customer accounts, recommend and sell products & services. Customer Service
Gain in depth product knowledge and educate customers. Meet departmental goals and performance standards. Troubleshooting
Technical Support
ACHIEVEMENTS Answering Phones
Won web-design competition in training. Valedictorian of Go Daddy Technical Training course. Handling Customer
Global Relations/Document Processing 05/2008-05/2009 acquisitions
Walton International Group, Scottsdale, Arizona
Newsletters
Proofread all client files and investment paperwork (specifically pertaining to legal aspects of land investment). Global Social Media
relations, client meetings and tours in U.S. and Canadian offices (Calgary). Respond promptly to customer inquiries, Marketing
direct requests and unresolved issues to the designated resource. Enter investor information into Excel, Citrix (TLT), General Admin
company databases, and company’s Work-flow Portal. Make sure all files have been signed, dated, typed accordingly duties
and that all files are completely accurate with no errors. Witness and sign for Co-signatory trustees. Notarize investor
paperwork. Scan all documents and verify in Hummingbird software.

ACHIEVEMENTS
Used creativity to introduce new bar code scanning method that increased productivity level by 250 more files daily.
Operations Manager/Customer Support/Sales 01/2005-01/2007
Guitar Center, Inc., Tempe, Arizona

Set up vendor displays. Handle customer complaints. Provide troubleshooting support for all GC products. Have intimate
knowledge of the customers’ needs and empathy for customer situations. Maintain a safe and functional work environment.
Interview for new hires including all associated paperwork. Employee training and development. Keep track of inventory and
inventory reports, inventory audits.

ACHIEVEMENTS
Increased inventory reports by 15% through Loss Prevention. Won first place loss prevention six months consecutively.
Promoted two times in two years.