a

vi
ed
ar
sh
FUNCTIONS OF VERBAL

as
w
AND NON-VERBAL

m e
co rc
COMMUNICATION o. ou
er res
eH y
rs ud t
ss
hi

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FUNCTIONS OF NONVERBAL
COMMUNICATION

a
vi
ed
Reinforcement

ar
- The amount of redundancy nonverbal communication

sh
adds to the verbal message.
- For example, if you say “hi” or “bye” you will probably

as
wave your hand also and if you say hungry you might

w
rub your stomach.

m e
Contradiction

co rc
o. ou
- The use of a nonverbal message to negate the verbal
message.
er res
- For example, if you ask how someone is and they say
“good” but they roll their eyes or look down at the floor
eH y
rs ud

and shrug their shoulders, you know they are actually

not good and they have just negated the verbal
t
ss

message they were sending.

hi

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FUNCTIONS OF NONVERBAL
COMMUNICATION

a
vi
ed
Accentuation

ar
- The use of nonverbal cues to intensify the verbal message.

sh
- For example, if you speak louder and quickly you are
adding intensity to the verbal message.

as
- When a person is excited because they usually speak loud

w
and their eyes widen, making the message clearer.

m e
co rc
Substitution
o. ou
- Using a nonverbal action or cue instead of speaking.
er res
- For example, instead of saying “hi” or “bye” you might just
wave a hand at someone.
eH y

- When we are not able to speak to a person we use a

rs ud

nonverbal cue.
t
ss
hi

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FUNCTIONS OF NONVERBAL
COMMUNICATION

a
vi
ed
Regulation

ar
- The turn taking cues of conversational order.

sh
- For example, we use hand signals to indicate that

as
we are done talking and it is someone else’s turn

w
talk.

m e
co rc
- We also use nonverbal signals like looking at the
o. ou
other person as if to say “what do you think about
er res
that” without actually speaking the words.
eH y
rs ud t
ss
hi

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 FUNCTIONS OF VERBAL
COMMUNICATION

a
vi
ed
1. Verbal communication helps us define reality.

ar
- We use verbal communication to define everything

sh
from ideas, emotions, experiences, thoughts, objects
and people.

as
- You might define yourself as moral, ethical, a night-owl,

w
or a procrastinator.

m e
2. Verbal communication helps us organize complex

co rc
ideas and experiences into meaningful categories.
o. ou
- Consider the number of things you experience with your
er res
five primary senses everyday.
- We label these people with terms like friends,
eH y
rs ud

acquaintances, romantic partners, family, peers,

colleagues and strangers.
t
ss
hi

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FUNCTIONS OF NONVERBAL
COMMUNICATION

a
vi
ed
3. Verbal communication helps us shape our attitudes

ar
about our world.

sh
- The way you use language shapes your attitude

as
about the world around you.

w
4. Verbal communication helps us think.

m e
co rc
- Without verbal communication, we would not
function as thinking beings. o. ou
er res
- The ability most often used to distinguish humans
from other animals is our ability to reason and
eH y

communicate.
rs ud t
ss
hi

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