This case is completely based on the chapter of motivation.

This case study is kind of a story based case

study. In this case, there are three characters. Main character is Terry and other two characters are
Uncle Jake and frank. Terry is a very effective and experienced customer service officer of Dutchman
Enterprises. His current position is senior customer service specialist in call center of Dutchman. Frank is
his supervisor who is a fresh college graduate. Frank always seeks for Terry’s help in advising him if
something abnormal happens. He always seeks out for Terry’s help in his work though it is totally unfair.
Terry is very much respected by everyone in his office and Terry also personally likes this attention and
respect. In this case, there is a little bit of description about Terry’s past. He wasn’t always been in a
respected position like he is right now. He had a very difficult past. Here now comes Uncle Jake. He was
a friend of family, took a personal risk and helped him to find the job at Dutchman. Jake was a retired
officer but still have bonding with Dutchman’s employees. He is much respected in Dutchman and
everyone still calls him for advice or suggestions. One-day director HR called him to ask who is going to
be best for a vacant job position. He then called Terry and told him about the job. Terry was much
honored when Uncle Jake proposed him the job. But Terry was a little bit confused about the job
because of having some confusion in switching to marketing department. But Jake gave him time to
think about the job.