LISTENING QUESTIONNAIRE

Element Never Seldom Occasionally Frequently Always

1. I work hard at overcoming distractions

(sounds, noises, movement, outside
scenes, etc.) that may interfere with
good listening?

2. I tend to “stay with” speakers who

may be hard to follow – those who are
slow in their speech or whose ideas
are poorly organised or who tend to
repeat themselves, etc.?

3. I use non-verbal communication (eye

contact, smiles, occasional head nods,
etc.) to indicate that I wish to hear
more?

4. I tend to restate the other person’s

statements to their satisfaction so that
he/she will know that I understood?

5. If I have not understood, I candidly

admit to this and ask for a
restatement?

6. I avoid framing my response to what is

being said while the other person is
still speaking?

7. I listen with empathy, seeking first to

understand?

8. I welcome criticism?

9. I ensure I know why the person has

said what they have?

What insights do you get from completing the above questions?