Operational Performance Monitoring and

Review Policy
& Procedures

Koala Corporation
 Purpose
The purpose of this policy is to ensure that a consistent approach is followed for monitoring and review and that
job-related skill and knowledge, and employee competencies and behaviours, are evaluated and compared against
set standards and business objectives.

Policy
 To establish whether there are effective and appropriate mechanisms to ensure that intended outcomes are
being attained, standards are being achieved and the program specification is being delivered.
 To establish whether the programme remains current and effective.
 To verify that procedures are working effectively to assure the standards of the Department’s awards and the
quality of the learning opportunities for workers.
 To identify good practice within particular programmes or areas that can be disseminated both within and
outside the Department.

Procedures
 Gathering the required data
- Data is one of the most valuable resources today’s businesses have. The more information you have
about your customers, the better you can understand their interests, wants and needs. This enhanced
understanding helps you meet and exceed your customers’ expectations and allows you to create
messaging and products that appeal to them.
1. Surveys
2. Online Tracking
3. Transactional Data Tracking
4. Online Marketing Analytics
5. Social Media Monitoring
6. Collecting Subscription and Registration Data
7. In-Store Traffic Monitoring
- Uses of Data Collection - Collecting data is valuable because you can use it to make informed decisions.
The more relevant, high-quality data you have, the more likely you are to make good choices when it
comes to marketing, sales, customer service, product development and many other areas of your
business. Some specific uses of customer data include the following.
1. Improving Your Understanding of Your Audience
2. Identifying Areas for Improvement or Expansion
3. Predicting Future Patterns
4. Better Personalizing Your Content and Messaging

 Analysing the gathered data against the necessary

- Internal appraisal

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Name: Koala Corporation Policy & Procedure Template Version: V2.0 Last Reviewed: Sep 2019
 Provide a concise review of the current of the organisation; summarise the strengths and weaknesses and
their implications; make sure you cover key achievements in the previous period.  Ensure you provide an
overview of governance arrangements.
- Future potential
Outline what the challenges are for the future (external opportunities, threats, other player potential,
stakeholder needs etc.).
 Communicating the analysis and taking action as required
- The importance of buy-in and communication among your team is hard to overstate. Hold regular
meetings – ideally weekly – to communicate organizational progress and discuss any issues that may
have emerged. Whether through meetings, dashboards, or some other means, team members should
be able to track their personal progress and performance on a weekly basis. and ultimately achieve the
goals that will drive strategic vision.

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Name: Koala Corporation Policy & Procedure Template Version: V2.0 Last Reviewed: Sep 2019