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Gold Anchor Criteria V1-2017
Gold Anchor Criteria V1-2017
This book provides a detailed explanation of all the assessment criteria that a Gold Anchor
marina is measured against. It is designed to provide clarity for marina operators and
stakeholders in understanding how the scheme is assessed, whilst also supporting Gold
Anchor Assessors and members of the standards panel in clarifying individual marina
accreditation award levels.
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CRITERIA CONTENTS
SCORING
Gold Anchor Assessors use a scoring system that allocates a mark against each individually assessed criteria which
provides a sub-total score for each of the 6 sections. The section scores are then added to the berth holder
questionnaire score which gives the final total score.
The maximum score allocated to each section reflects the priorities and values of the Gold Anchor scheme. To ensure
consistency of scoring the Gold Anchor score sheet requires the Assessor to score each criterion out of 10. This is then
automatically converted by the score sheet into the actual score. Scores out of 10 are allocated according to criteria
that they match.
Upon completion of the assessment process Gold Anchor awards are made using the following percentage ranges:
PRE-ASSESSMENT
Check List
In preparation for a Gold Anchor assessment the marina should ensure that the following information/documentation
is available for the Assessor to view:
Check list of documents the Assessor will require on the assessment day:
ASSESSMENT TIMESCALES
Marinas are re-assessed every 3 years. Marinas will be contacted in advance of this by an Assessor to arrange the site
assessment. Following the on-site assessment the Assessor will provide a draft report and score sheet to the marina
within 30 days. Marinas then have a further 30 days to complete any required works prior to the final report and
accreditation being issued. Dispensations may be granted for works that require extended timescales.
AWARD APPEALS
Upon receipt of an award notification, should the marina management believe there are grounds to appeal the award
decision, there is an appeal process which is detailed within the scheme application pack. Notification of appeal should
be submitted within 30 days of the award decision being communicated to the marina.
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2. System
The word ‘System’ describes when Policy, Plans and Procedures are in place
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Section 1 - Ambience
Ambience
Description This section details all assessment criteria associated with the ‘Character, Quality and
Atmosphere’ (ambience) of the marina considered through the perspective of the marina
customer.
Criteria Reference
Access to Marina 1.01
First Impressions 1.02
Design and Layout of Marina 1.03
Marina Aesthetics 1.04
Marina Landscaping 1.05
Marina Office/Reception 1.06
Customer Lounge 1.07
Business Facilities 1.08
Condition of Marina Site 1.09
Roads, Paths and Walkways 1.10
Site Signage 1.11
Illumination 1.12
Destination Attractions & Activities 1.13
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Section 1 - Ambience
Section 1 - Ambience
Section 1 - Ambience
Section 1 - Ambience
Section 1 - Ambience
Section 1 - Ambience
Section 1 - Ambience
Section 1 - Ambience
Section 1 - Ambience
Section 1 - Ambience
Section 1 - Ambience
Section 1 - Ambience
Section 1 - Ambience
Description This section details all assessment criteria associated with the way the marina manages its
operations through policies, planning and procedures
Note The word ‘System’ describes when Policy, Plans and Procedures are in place
Criteria Reference
Berthing Contracts 2.01
Electrical Certification 2.02
Fire Equipment 2.03
Safety Rules 2.04
Statutory Regulations 2.05
Required Permits 2.06
Local Rules 2.07
Insurance 2.08
Contractors 2.09
Plant Lifting Equipment 2.10
Environmental Rules 2.11
Maintenance 2.12
Risk Assessments/Method Statements 2.13
First Aid Policy 2.14
Emergency Policy 2.15
Staff Training 2.16
Marina Security 2.17
Overall Quality and Application of PPP Systems 2.18
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2.18 Overall Quality and Application of PPP Systems Weighted Score = 8 Essential Max.
Descriptor Criteria Score
1-10
Gold Anchor Marina Systems are in place and used by relevant staff
2 Gold Anchor Systems are in place and used by relevant staff 4
3 Gold Anchor Systems are in place and used by relevant staff 4
4 Gold Anchor Systems (to industry standards) are in place and used by relevant staff 8
5 Gold Anchor Refined systems (to industry standards) are in place and used by relevant staff 10
5 Platinum Refined digital systems (to industry standards) are in place, used by relevant staff and 10
integrated into marina management system
Notes
References TYHA: MIA: MOM Vol 1 & 2
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Customer Service
Description This section details all assessment criteria associated with the customer service ethos,
execution and value added items.
Note The provision of a concierge service is becoming increasingly common place in marinas that
provide high levels of customer service.
Criteria Reference
Staff Uniform/Appearance 3.01
Staff Customer Service Ethos 3.02
Marina Staff Availability 3.03
Berth Holder Induction 3.04
Information for Customers 3.05
Customer Feedback 3.06
Internet Access 3.07
Customer Events/Social 3.08
Tuition Available 3.09
Marina Website 3.10
Concierge/Personal Services 3.11
Dockside Assistance 3.12
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Section 4 - Environmental
Environmental
Description This section details all assessment criteria associated with the environmental practices and
culture.
Criteria Reference
Environmental Management & Practices 4.01
Waste Facilities Provided 4.02
Waste Properly Managed 4.03
Hazardous Material Storage 4.04
Sewage Management 4.05
Sewage (Blackwater) Pump Out 4.06
Greywater Disposal 4.07
Oil Spill Containment 4.08
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Section 4 - Environmental
Section 4 - Environmental
Section 4 - Environmental
Section 4 - Environmental
Section 4 - Environmental
Section 4 - Environmental
Section 4 - Environmental
Section 4 - Environmental
Section 5 - On-Water
On-Water
Description This section details all assessment criteria associated with the on-water facilities at the
marina
Criteria Reference
Pedestrian Access to Berths 5.01
Navigation Aids 5.02
Marina Basin Water Depth 5.03
Safety Ladders 5.04
Lifebuoys and/or Floating Heaving Lines 5.05
Fire Fighting Equipment 5.06
Service Modules/Pedestals 5.07
Water Supply 5.08
Availability of Electricity 5.09
Fairway Navigation 5.10
Floating Structures Well Secured 5.11
Design of Pontoons/Jetties/Walkways 5.12
Condition of Pontoons/Jetties/Walkways 5.13
Mooring Bollards, Cleats or Eyes 5.14
Whalers and Buffers 5.15
Berthing Protected from Waves and Swell 5.16
Suitability and Condition of Workboats 5.17
Availability of Fuel 5.18
Visitor Berthing 5.19
Charter/ Boat Hire 5.20
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Section 5 - On-Water
Section 5 - On-Water
Section 5 - On-Water
Section 5 - On-Water
Section 5 - On-Water
5.05 Lifebuoys and/or Floating Heaving Lines Weighted Score = 5 Essential Max.
Descriptor Criteria Score
1-10
Gold Anchor Marina Subject to site specific risk assessments lifebuoys and / or floating heaving lines should be
located in conspicuous positions and clearly identifiable in an emergency. Guidelines on
the number, type and location are available in TYHA and MIA guidance documents.
2 Gold Anchor Subject to site specific risk assessments lifebuoys and / or floating heaving lines should be 4
located in conspicuous positions and clearly identifiable in an emergency. Guidelines on
the number, type and location are available in TYHA and MIA guidance documents.
3 Gold Anchor Subject to site specific risk assessments lifebuoys and / or floating heaving lines should be 8
located in conspicuous positions and clearly identifiable in an emergency. Guidelines on
the number, type and location are available in TYHA and MIA guidance documents.
Lifebuoys and / or floating heaving lines and associated stands must be in good condition.
4 Gold Anchor Subject to site specific risk assessments lifebuoys and / or floating heaving lines should be 8
located in conspicuous positions and clearly identifiable in an emergency. Guidelines on
the number, type and location are available in TYHA and MIA guidance documents.
Lifebuoys and / or floating heaving lines and associated stands must be in good condition.
5 Gold Anchor Subject to site specific risk assessments lifebuoys and / or floating heaving lines should be 10
located in conspicuous positions and clearly identifiable in an emergency. Guidelines on
the number, type and location are available in TYHA and MIA guidance documents.
Lifebuoys and / or floating heaving lines and associated stands must be in as new condition
and of a high-quality construction/specification
5 Platinum Subject to site specific risk assessments lifebuoys and / or floating heaving lines should be 10
located in conspicuous positions and clearly identifiable in an emergency. Guidelines on
the number, type and location are available in TYHA and MIA guidance documents.
Lifebuoys and / or floating heaving lines and associated stands must be in as new condition
and of a high-quality construction/specification
Notes Local/regional/national rules and standards may have to be considered
References TYHA: COP V7 P81 MIA: AS 2962 - 2001
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Section 5 - On-Water
Section 5 - On-Water
Section 5 - On-Water
Section 5 - On-Water
Section 5 - On-Water
Section 5 - On-Water
5.11 Floating Structures Well Secured Weighted Score = 8 Essential Max.
Descriptor Criteria Score
1-10
Gold Anchor Floating pontoons are secured with piles of adequate length and diameter or with chains of a
Marina suitable length and strength to ensure that the installation remains stable and safe during all
prevailing conditions
2 Gold Anchor Floating pontoons are secured with piles of adequate length and diameter or with chains of a 4
suitable length and strength to ensure that the installation remains stable and safe during all
prevailing conditions
3 Gold Anchor Floating pontoons are secured with piles of adequate length, diameter and height or with 8
chains of a suitable length and strength to ensure that the installation remains stable, safe and
comfortable during all weather conditions.
4 Gold Anchor Floating pontoons are secured with piles of adequate length, diameter and height or with 8
chains of a suitable length and strength to ensure that the installation remains stable, safe and
comfortable during all weather conditions.
5 Gold Anchor Floating pontoons are secured with piles of adequate length, diameter and height or with 10
chains of a suitable length and strength to ensure that the installation remains stable, safe and
comfortable during all weather conditions. Piles/anchoring system maintained to a high
standard.
5 Platinum Floating pontoons are secured with piles of adequate length, diameter and height or with 10
chains of a suitable length and strength to ensure that the installation remains stable, safe and
comfortable during all weather conditions. Piles/anchoring system maintained to a high
standard.
Notes Where fixed marina infrastructure is used then it too should be well secured
References TYHA: COP V7 P33 MIA: AS 3962 – 2001
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Section 5 - On-Water
Section 5 - On-Water
Section 5 - On-Water
Section 5 - On-Water
Section 5 - On-Water
5.16 Berthing Protected from Waves and Swell Weighted Score = 10 Essential Max.
Descriptor Criteria Score
1-10
Gold Anchor The marina is protected from prevailing waves or swell and processes are in place to protect
Marina boats from damage in unusual weather events.
2 Gold Anchor The marina is protected from prevailing waves or swell and processes are in place to protect 6
boats from damage in unusual weather events.
3 Gold Anchor The marina is protected from prevailing waves or swell and processes are in place to protect 6
boats from damage in unusual weather events.
4 Gold Anchor The marina is designed and constructed to ensure vessels are protected from waves, swell or 8
wash including that experienced during exceptional weather events. There are clear plans in
place to ensure that boats remain safe and secure during both normal and exceptional weather
events. Formal procedures are in place as needed to protect boats from damage during unusual
weather events.
5 Gold Anchor The marina is designed and constructed to ensure vessels are protected from waves, swell or 10
wash including that experienced during exceptional weather events. There are clear plans in
place to ensure that boats remain safe and secure during both normal and exceptional weather
events. Formal procedures are in place as needed to protect boats from damage during unusual
weather events in all wind directions.
5 Platinum The marina is designed and constructed to ensure vessels are protected from waves, swell or 10
wash including that experienced during exceptional weather events. There are clear plans in
place to ensure that boats remain safe and secure during normal weather conditions. Formal
procedures are in place to protect boats from damage during unusual weather events in all
wind directions.
Notes
References TYHA: COP V7 P37 MIA: AS 3962 – 2001
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Section 5 - On-Water
Section 5 - On-Water
Section 5 - On-Water
Section 3 – On-Water
Section 6 - On-Shore
On-Shore
Description This section details all assessment criteria associated with the on-shore facilities at the
marina.
Note Where on-shore facilities are provided away from the marina site the assessor will evaluate
the convenience to the customer, the formality associated with access and the assistance
provided by the marina to access the facilities. The score allocated by the assessor will
consider these factors.
Criteria Reference
Restroom Facilities 6.01
Laundry Facilities 6.02
Car Parking 6.03
Food & Beverage 6.04
Access to Provisions 6.05
Retail Facilities 6.06
Availability of Accommodation 6.07
Personal Luxury/Lifestyle Services 6.08
Lift Out 6.09
Hard Standing 6.10
Boat Yard Services 6.11
Dry Stack or Dry Storage 6.12
Availability of Chandlery 6.13
Trolleys and Carts 6.14
Children's Area/Games Room 6.15
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Section 6 - On-Shore
Section 6 - On-Shore
Section 6 - On-Shore
Section 6 - On-Shore
Section 6 - On-Shore
Section 6 - On-Shore
Section 6 - On-Shore
Section 6 - On-Shore
Section 6 - On-Shore
Section 6 - On-Shore
Section 6 - On-Shore
Section 6 - On-Shore
Section 6 - On-Shore
Section 6 - On-Shore
Section 3 – On-Shore