Delta Air Lines Employee Data and Analysis

Delta Airlines
1995
Traffic Indicies

Stage Length in Miles (for SLA purposes) 761

Seats Per Departure (for SDA purposes) 180
Price Per Gallon of Fuel $ 0.55
Airborne Hours / Block Hours 83%

Outsourcing Indicies

Maintenance $'s Outsourced 12.5%

Other Outsourcing as % of Total Exp. (ex-Fuel) 10.7%
Transport Related Expense (000) $ 306,714

Productivity Measures (unadjusted)

Block Hours Per Employee Per Month

Pilots & Co-Pilots (note: Includes Flight Engineers where applicable) 39.0
Flight Attendants (note: Avg Crew = 1 FA per 50 seats) 36.8
Maintenance 22.8
Passenger, Cargo and Aircraft Handling 6.1
Other 20.3
Total 2.5

ASMs Per Employee (000)

Pilots & Co-Pilots 15,598.8
Flight Attendants 8,176.5
Maintenance 18,268.6
Passenger, Cargo and Aircraft Handling 4,884.8
Other 16,210.5
Total 1,964.0

Employees Per Aircraft

Pilots & Co-Pilots (Crews) 7.8
Flight Attendants (Crews) 8.2
Maintenance (Inhouse) 13.3
Passenger, Cargo and Aircraft Handling (Inhouse) 49.7
Other (Inhouse) 15.0
Total 123.5

Passengers Per Employee

Pilots & Co-Pilots 10,417
Flight Attendants 5,460
Maintenance 12,200
Passenger, Cargo and Aircraft Handling 3,262
Other 10,826
Total 1,312

Productivity Measures Revenue

Passenger Revenue Per Employee (000)

Pilots & Co-Pilots $ 1,363.9
Flight Attendants $ 714.9
Maintenance $ 1,597.3
Passenger, Cargo and Aircraft Handling $ 427.1
Other $ 1,417.4
Total $ 171.7

Salary and Benefits

Average Salary
Management and All Other $ 46,044
Pilots & Co-Pilots $ 129,315
Flight Attendants $ 29,954
Maintenance $ 33,052
Passenger, Cargo and Aircraft Handling $ 35,873
All Non-Cockpit $ 27,114
Total $ 47,178

Other Compensation Per Employee (All Employees)

Benefits, Pensions and Payroll Taxes
Pilots & Co-Pilots $ 26,237
All Others $ 7,662
Total $ 10,000
Personnel
Pilots & Co-Pilots $ 7,365
Flight Attendents $ 8,895
Payroll Taxes
Pilots & Co-Pilots $ 8,640
All Others $ 2,861

Raw Data
Number of Months 12
Number of Days 365
P10- Employee Count Data
Sum of General Management 209
Sum of Pilots and Co-Pilots 8,347
Sum of Other Flight Personnel 1
Sum of Passenger and General Services 15,926
Sum of Maintenance 7,128
Sum of AC Handling 1 -
Sum of Aircraft Handling 9,674
Sum of Aircraft Control 685
Sum of Passenger Handling 6,563
Sum of Cargo Handling 9,736
Sum of Trainees and Instructors 321
Sum of Stats 3,966
Sum of Traffic Solicitors 933
Sum of Other 2,813
Sum of Transport Related -
Sum of Total 66,302
P6- Objective Grouping Operating Expense Data
Sum of Salaries-General Management Personnel (000) $ 67,875
Sum of Salaries-Flight Personnel (000) $ 1,556,570
Sum of Salaries-Maintenance Labor (000) $ 235,596
Sum of Salaries-Aircraft And Traffic Handling Personnel (000) $ 956,300
Sum of Salaries-Other Personnel (000) $ 311,622
Sum of Salaries-Total (000) $ 3,127,963
Sum of Related Fringe Benefits-Personnel Expense (000) $ 203,136
Sum of Related Fringe Benefits-Employee Benefits And Pensions (000) $ 663,039
Sum of Related Fringe Benefits-Payroll Taxes (000) $ 237,953
Sum of Related Fringe Benefits-Total (000) $ 1,104,128
Sum of Total Salaries And Related Fringe Benefits (000) $ 4,232,091
Sum of Services Purchased-Advertising And Other Promotions (000) $ 149,376
Sum of Services Purchased-Communication (000) $ 173,636
Sum of Services Purchased-Insurance (000) $ 57,615
Sum of Services Purchased-Outside Flight Equipment Maintenance (000) $ 112,685
Sum of Services Purchased-Traffic Commissions -Passenger (000) $ 1,099,341
Sum of Services Purchased-Traffic Commissions-Cargo (000) $ 4,537
Sum of Services Purchased-Other Services (000) $ 1,090,003
Sum of Services Purchased-Total (000) $ 2,687,193
Sum of Transport Related Expense (000) $ 306,714
Sum of Total Operating Expense (000) $ 11,518,849
T1 & T2- Traffic Data
Sum of RPMs 8.52E+10
Sum of ASMs 1.30E+11
Sum of Miles 7.23E+08
Sum of Depts 950,811
Sum of Airborne Hours 1,630,466
Sum of Block Hours 1,953,319
Sum of AC Days 195,931
Sum of Gallons 2.50E+09
Sum of Passengers 86,963,085
P12- Profit and Loss Statement
Sum of Pax Rev (000) $ (11,385,903)
Sum of Charter Pax (000) $ (14,391)
Sum of Transport Related Rev (000) $ (459,961)
Sum of Cargo Rev (000) $ (397,948)
Sum of Total Rev (000) $ (12,557,276)
Sum of Passenger Baggage Fees (000) $ 21,418
Sum of Reservation Cancellation Fees And Misc Operating Revenues (000) $ -
P52- Functional Grouping Operating Expense Data
Sum of Pilots And Copilots (000) $ 1,079,521
Sum of Other Flight Personnel (000) $ -
Sum of Trainees And Instructors (000) $ 66,025
Sum of Personnel Expenses (000) $ 61,481
Sum of Employee Benefits And Pensions (000) $ 219,023
Sum of Taxes-Payroll (000) $ 72,123
Sum of Total Flight Equipment Maintenance (Memo) (000) $ 900,499
Sum of Flying Operations-Aircraft Fuels (000) $ 1,364,699
 1996 1997 1998 1999 2000

783 795 823 849 871

181 180 179 178 178
$ 0.65 $ 0.63 $ 0.51 $ 0.51 $ 0.65
83% 83% 83% 82% 82%

19.8% 17.3% 23.7% 24.4% 21.0%

11.3% 12.6% 13.3% 13.3% 11.6%
$ 365,398 $ 257,851 $ 235,158 $ 310,346 $ 340,297

41.0 43.0 41.2 46.0 41.5

41.9 40.3 39.0 38.2 38.1
27.4 26.5 24.7 22.5 33.0
7.1 6.4 6.1 6.0 6.0
25.2 27.2 25.7 25.6 26.6
2.8 2.7 2.6 2.6 2.6

16,420.9 17,030.3 16,239.5 17,938.2 16,137.3

9,283.9 8,878.4 8,587.2 8,366.9 8,337.8
21,924.2 21,022.3 19,522.6 17,547.0 25,702.0
5,725.6 5,046.2 4,789.1 4,651.8 4,709.6
20,238.5 21,564.4 20,306.3 19,996.9 20,732.4
2,272.6 2,147.5 2,043.5 1,998.6 2,062.4

7.6 7.4 7.8 6.9 7.6

7.5 7.9 8.2 8.4 8.3
11.4 12.0 13.0 14.2 9.5
43.8 49.9 52.8 53.6 52.1
12.4 11.7 12.5 12.5 11.8
110.3 117.2 123.8 124.7 119.0

11,945 12,660 11,850 13,073 11,587

6,753 6,600 6,266 6,098 5,987
15,948 15,628 14,246 12,788 18,455
4,165 3,751 3,495 3,390 3,382
 14,722 16,031 14,818 14,574 14,887
1,653 1,596 1,491 1,457 1,481

$ 1,471.3 $ 1,566.8 $ 1,505.7 $ 1,635.7 $ 1,549.7

$ 831.8 $ 816.8 $ 796.2 $ 762.9 $ 800.7
$ 1,964.3 $ 1,934.1 $ 1,810.1 $ 1,600.0 $ 2,468.2
$ 513.0 $ 464.3 $ 444.0 $ 424.2 $ 452.3
$ 1,813.3 $ 1,984.0 $ 1,882.7 $ 1,823.4 $ 1,991.0
$ 203.6 $ 197.6 $ 189.5 $ 182.2 $ 198.1

$ 61,023 $ 81,966 $ 79,042 $ 70,886 $ 154,882

$ 134,016 $ 131,249 $ 121,885 $ 143,880 $ 150,549
$ 35,736 $ 34,952 $ 35,087 $ 38,127 $ 19,519
$ 40,024 $ 39,669 $ 38,788 $ 33,287 $ 62,432
$ 42,750 $ 38,440 $ 37,510 $ 39,307 $ 34,435
$ 32,742 $ 33,143 $ 32,434 $ 31,743 $ 41,979
$ 55,506 $ 53,968 $ 52,040 $ 53,344 $ 60,682

$ 58,222 $ 22,675 $ 20,720 $ 15,065 $ 8,314

$ 8,680 $ 8,609 $ 7,727 $ 7,363 $ 8,237
$ 15,536 $ 10,383 $ 9,362 $ 8,221 $ 8,247

$ 7,447 $ 8,244 $ 8,757 $ 10,349 $ 9,763

$ 8,648 $ 10,215 $ 10,352 $ 10,372 $ 10,454

$ 7,157 $ 8,486 $ 6,079 $ 5,827 $ 8,111

$ 3,274 $ 3,258 $ 3,313 $ 3,279 $ 3,425

12 12 12 12 12
366 365 365 365 366

233 308 293 452 515

8,143 8,152 8,753 8,072 9,123
- - - - -
14,403 15,637 16,553 17,306 17,657
6,099 6,604 7,281 8,252 5,728
- - - - -
8,904 10,807 11,550 12,438 13,014
535 617 632 634 657
 6,488 7,412 8,033 8,255 7,853
7,427 8,676 9,466 9,800 9,736
465 488 369 530 580
2,362 1,953 2,345 2,516 2,447
936 962 1,034 971 800
2,844 3,035 3,252 3,224 3,274
- - - - -
58,839 64,649 69,559 72,449 71,384

$ 100,258 $ 163,638 $ 164,209 $ 72,657 $ 53,522

$ 1,606,002 $ 1,616,481 $ 1,647,645 $ 1,821,221 $ 1,718,098
$ 244,108 $ 261,974 $ 282,412 $ 274,688 $ 357,610
$ 998,383 $ 1,057,575 $ 1,113,332 $ 1,223,511 $ 1,076,443
$ 317,138 $ 389,302 $ 412,243 $ 472,668 $ 1,126,057
$ 3,265,889 $ 3,488,970 $ 3,619,841 $ 3,864,745 $ 4,331,730
$ 185,191 $ 226,936 $ 248,016 $ 263,026 $ 273,646
$ 914,132 $ 671,259 $ 651,191 $ 595,621 $ 588,692
$ 224,248 $ 253,254 $ 254,651 $ 258,104 $ 287,262
$ 1,323,571 $ 1,151,449 $ 1,153,858 $ 1,116,751 $ 1,149,600
$ 4,589,460 $ 4,640,419 $ 4,773,699 $ 4,981,496 $ 5,481,330
$ 104,090 $ 110,999 $ 121,512 $ 139,739 $ 128,972
$ 187,015 $ 174,275 $ 196,647 $ 191,995 $ 181,864
$ 61,164 $ 71,601 $ 46,092 $ 34,534 $ 31,857
$ 170,677 $ 172,138 $ 257,345 $ 292,179 $ 304,507
$ 1,031,883 $ 1,002,831 $ 939,121 $ 763,102 $ 614,264
$ 3,699 $ 4,095 $ 2,816 $ 3,090 $ 4,175
$ 1,248,990 $ 1,373,996 $ 1,519,375 $ 1,567,444 $ 1,401,644
$ 2,807,518 $ 2,909,935 $ 3,081,802 $ 2,980,535 $ 2,667,283
$ 365,398 $ 257,851 $ 235,158 $ 310,346 $ 340,297
$ 12,746,582 $ 12,582,662 $ 12,836,685 $ 13,171,304 $ 13,861,497

9.39E+10 9.97E+10 1.03E+11 1.05E+11 1.08E+11

1.34E+11 1.39E+11 1.42E+11 1.45E+11 1.47E+11
7.39E+08 7.71E+08 7.93E+08 8.13E+08 8.27E+08
943,942 969,995 963,992 957,512 949,836
1,669,822 1,749,975 1,791,367 1,833,584 1,864,321
2,001,755 2,100,902 2,161,141 2,225,511 2,269,404
195,229 201,363 205,129 212,029 219,543
2.55E+09 2.63E+09 2.70E+09 2.72E+09 2.74E+09
97,268,562 103,207,867 103,724,605 105,529,015 105,709,077

$ (11,980,514) $ (12,772,879) $ (13,179,037) $ (13,203,019) $ (14,138,017)

$ (18,736) $ (22,890) $ (33,005) $ (28,812) $ (12,079)
$ (609,428) $ (594,599) $ (566,795) $ (809,047) $ (540,632)
$ (369,778) $ (422,042) $ (433,828) $ (432,737) $ (434,694)
$ (13,317,693) $ (14,203,939) $ (14,629,825) $ (14,901,352) $ (15,320,850)
$ 23,550 $ 24,623 $ 27,125 $ 30,961 $ 29,941
$ - $ - $ 255,005 $ 272,717 $ 339,982
$ 1,091,295 $ 1,069,941 $ 1,066,856 $ 1,161,402 $ 1,373,459
$ - $ - $ - $ - $ -
$ 74,562 $ 107,185 $ 93,641 $ 96,495 $ 144,432
$ 60,639 $ 67,202 $ 76,654 $ 83,535 $ 89,067
$ 474,103 $ 184,849 $ 181,361 $ 121,607 $ 75,853
$ 58,277 $ 69,174 $ 53,207 $ 47,032 $ 73,998
$ 860,431 $ 996,966 $ 1,087,297 $ 1,197,420 $ 1,450,075
$ 1,646,835 $ 1,665,361 $ 1,386,244 $ 1,382,948 $ 1,771,126
 2001 2002 2003 2004 2005

885 893 948 984 1,039

176 178 180 180 183
$ 0.68 $ 0.65 $ 0.79 $ 1.13 $ 1.71
83% 83% 83% 83% 84%

23.6% 25.9% 23.8% 23.9% 34.9%

10.0% 10.8% 8.5% 9.3% 10.8%
$ 449,617 $ 689,549 $ 2,768,721 $ 3,237,920 $ 3,589,235

45.0 41.3 41.6 47.5 51.9

38.0 40.2 42.1 45.4 48.9
31.8 21.2 19.8 21.9 27.1
6.0 8.5 8.4 9.3 9.7
21.7 11.4 11.0 12.2 14.0
2.6 2.6 2.5 2.8 3.1

17,453.4 16,309.4 16,835.0 19,143.4 21,654.5

8,370.8 8,895.0 9,440.0 10,164.1 11,140.0
24,655.6 16,734.2 16,030.7 17,657.6 22,620.7
4,644.9 6,680.6 6,782.4 7,518.2 8,108.5
16,844.3 8,985.5 8,874.6 9,863.8 11,681.5
2,016.3 2,016.0 2,043.5 2,257.0 2,562.6

6.5 6.8 6.7 8.0 7.2

7.7 6.9 6.6 8.4 7.7
9.2 13.2 14.1 17.4 13.9
48.7 33.0 33.3 41.0 38.7
13.4 24.6 25.5 31.2 26.8
112.2 109.4 110.7 136.5 122.4

11,623 11,261 11,774 12,806 13,931

5,574 6,142 6,602 6,799 7,166
16,419 11,555 11,212 11,812 14,552
3,093 4,613 4,744 5,029 5,216
 11,217 6,204 6,207 6,598 7,515
1,343 1,392 1,429 1,510 1,649

$ 1,465.6 $ 1,329.5 $ 1,435.6 $ 1,594.9 $ 1,835.7

$ 702.9 $ 725.1 $ 805.0 $ 846.8 $ 944.3
$ 2,070.4 $ 1,364.1 $ 1,367.0 $ 1,471.1 $ 1,917.6
$ 390.0 $ 544.6 $ 578.4 $ 626.4 $ 687.4
$ 1,414.4 $ 732.5 $ 756.8 $ 821.8 $ 990.2
$ 169.3 $ 164.3 $ 174.3 $ 188.0 $ 217.2

$ 118,694 $ 53,880 $ 54,845 $ 48,365 $ 43,140

$ 185,982 $ 173,365 $ 197,380 $ 209,330 $ 155,532
$ 40,482 $ 42,158 $ 45,441 $ 45,333 $ 40,037
$ 58,800 $ 57,697 $ 61,400 $ 65,248 $ 58,523
$ 31,365 $ 45,277 $ 47,378 $ 47,445 $ 43,110
$ 37,975 $ 37,506 $ 39,717 $ 38,323 $ 33,850
$ 64,825 $ 63,854 $ 68,691 $ 68,551 $ 57,460

$ 9,655 $ 45,077 $ 83,537 $ 86,195 $ 77,320

$ 9,407 $ 10,674 $ 12,560 $ 13,666 $ 12,594
$ 9,436 $ 14,927 $ 21,176 $ 22,217 $ 20,254

$ 11,734 $ 10,441 $ 11,024 $ 11,872 $ 11,552

$ 11,083 $ 10,904 $ 8,632 $ 7,777 $ 8,418

$ 8,454 $ 9,037 $ 9,517 $ 10,034 $ 8,934

$ 3,942 $ 3,781 $ 4,103 $ 4,248 $ 3,916

12 12 12 12 12
365 365 365 366 365

565 203 177 185 153

8,103 8,074 7,155 6,786 6,181
- - - - -
16,895 14,804 12,760 12,781 12,015
5,736 7,869 7,514 7,357 5,917
- - - - -
12,544 2,927 2,590 2,632 2,313
686 596 567 536 471
 7,623 7,796 6,902 6,660 6,650
9,594 8,392 7,701 7,451 7,073
455 987 834 678 484
2,453 1,713 818 838 680
770 848 779 810 781
4,718 11,107 11,142 10,844 9,513
- - - - -
70,140 65,319 58,945 57,558 52,231

$ 105,248 $ 67,480 $ 73,466 $ 48,781 $ 35,225

$ 2,190,956 $ 2,023,849 $ 1,992,085 $ 1,999,912 $ 1,442,392
$ 337,276 $ 454,019 $ 461,363 $ 480,033 $ 346,283
$ 954,969 $ 892,446 $ 841,438 $ 819,797 $ 711,625
$ 958,366 $ 733,064 $ 680,656 $ 597,139 $ 465,679
$ 4,546,815 $ 4,170,858 $ 4,049,008 $ 3,945,662 $ 3,001,204
$ 282,335 $ 245,729 $ 189,017 $ 179,960 $ 172,542
$ 661,834 $ 974,999 $ 1,248,193 $ 1,278,756 $ 1,057,891
$ 313,030 $ 289,427 $ 280,577 $ 283,776 $ 235,544
$ 1,257,199 $ 1,510,155 $ 1,717,787 $ 1,742,492 $ 1,465,977
$ 5,804,014 $ 5,681,013 $ 5,766,795 $ 5,688,154 $ 4,467,181
$ 153,015 $ 126,748 $ 134,803 $ 146,893 $ 163,575
$ 198,047 $ 182,443 $ 169,886 $ 187,210 $ 177,491
$ 50,286 $ 182,835 $ 115,870 $ 120,420 $ 94,752
$ 327,483 $ 315,676 $ 254,584 $ 271,117 $ 374,443
$ 510,804 $ 302,196 $ 210,175 $ 203,633 $ 187,796
$ 2,871 $ 10,303 $ 10,436 $ 13,701 $ 13,331
$ 1,246,148 $ 1,298,567 $ 1,171,595 $ 1,342,104 $ 1,478,539
$ 2,488,654 $ 2,418,768 $ 2,067,349 $ 2,285,078 $ 2,489,927
$ 449,617 $ 689,549 $ 2,768,721 $ 3,237,920 $ 3,589,235
$ 14,183,177 $ 13,445,779 $ 15,360,207 $ 16,767,211 $ 17,308,878

9.77E+10 9.53E+10 8.94E+10 9.83E+10 1.04E+11

1.41E+11 1.32E+11 1.20E+11 1.30E+11 1.34E+11
8.03E+08 7.38E+08 6.68E+08 7.22E+08 7.31E+08
907,878 826,272 704,758 733,010 703,506
1,808,249 1,654,175 1,481,939 1,603,456 1,622,318
2,187,408 1,998,796 1,787,252 1,933,922 1,923,533
228,220 217,868 194,400 154,318 155,800
2.50E+09 2.26E+09 2.02E+09 2.13E+09 2.13E+09
94,179,938 90,924,099 84,246,369 86,901,935 86,105,101

$ (11,875,674) $ (10,734,189) $ (10,272,012) $ (10,822,716) $ (11,346,254)

$ - $ (49,952) $ (167,206) $ (87,203) $ (74,070)
$ (546,002) $ (788,605) $ (1,010,390) $ (2,277,918) $ (3,720,665)
$ (408,254) $ (402,435) $ (408,302) $ (474,474) $ (521,304)
$ (13,211,188) $ (12,410,395) $ (14,203,030) $ (15,154,479) $ (16,111,713)
$ 29,508 $ 37,230 $ 52,171 $ 55,409 $ 64,421
$ 265,951 $ 488,898 $ 2,326,627 $ 1,513,362 $ 460,862
$ 1,507,010 $ 1,399,745 $ 1,412,253 $ 1,420,513 $ 961,342
$ - $ - $ - $ - $ -
$ 144,545 $ 73,900 $ 44,389 $ 38,645 $ 14,938
$ 95,081 $ 84,303 $ 78,879 $ 80,565 $ 71,402
$ 78,234 $ 363,950 $ 597,709 $ 584,916 $ 477,918
$ 68,500 $ 72,963 $ 68,094 $ 68,093 $ 55,220
$ 1,387,393 $ 1,220,356 $ 1,068,333 $ 1,135,841 $ 1,073,685
$ 1,698,287 $ 1,462,053 $ 1,601,292 $ 2,411,963 $ 3,646,949
 2006 2007 2008 2009 2010

1,170 1,237 1,282 1,290 1,240

187 187 190 188 191
$ 2.08 $ 2.26 $ 3.22 $ 2.50 $ 2.45
85% 85% 85% 84% 84%

43.9% 36.2% 31.0% 25.9% 39.3%

11.8% 12.2% 11.8% 11.6% 11.3%
$ 4,001,411 $ 4,550,545 $ 5,329,570 $ 4,435,124 $ 5,502,757

50.5 49.6 45.7 42.5 42.0

51.6 50.1 47.1 46.7 47.0
29.6 28.0 27.7 26.3 30.7
9.7 9.2 9.3 9.1 9.0
15.0 16.1 17.9 18.6 15.0
3.2 3.1 3.1 3.0 2.9

21,980.1 21,637.0 20,181.2 18,636.1 18,763.0

11,997.2 11,697.2 10,984.4 10,914.3 10,984.3
25,742.7 24,378.7 24,464.8 23,083.8 27,448.1
8,478.8 8,005.6 8,253.6 7,980.0 8,033.9
13,049.5 14,004.0 15,864.5 16,350.4 13,420.4
2,752.7 2,701.5 2,719.9 2,644.8 2,616.3

7.7 6.8 7.4 7.5 7.4

7.5 6.7 7.2 6.8 6.6
13.1 12.0 12.2 12.2 10.1
39.8 36.7 36.2 35.2 34.6
25.9 21.0 18.9 17.2 20.7
122.7 108.6 110.0 106.1 106.3

12,908 12,373 11,223 10,310 10,395

7,046 6,689 6,109 6,038 6,085
15,118 13,941 13,605 12,771 15,207
4,979 4,578 4,590 4,415 4,451
 7,664 8,008 8,823 9,046 7,435
1,617 1,545 1,513 1,463 1,449

$ 2,043.5 $ 2,162.6 $ 2,154.1 $ 1,702.7 $ 1,982.5

$ 1,115.4 $ 1,169.1 $ 1,172.4 $ 997.2 $ 1,160.6
$ 2,393.4 $ 2,436.6 $ 2,611.3 $ 2,109.1 $ 2,900.2
$ 788.3 $ 800.1 $ 881.0 $ 729.1 $ 848.9
$ 1,213.2 $ 1,399.7 $ 1,693.3 $ 1,493.9 $ 1,418.0
$ 255.9 $ 270.0 $ 290.3 $ 241.6 $ 276.4

$ 47,417 $ 82,970 $ 64,743 $ 67,107 $ 64,065

$ 127,268 $ 128,756 $ 125,616 $ 132,374 $ 142,801
$ 37,039 $ 36,931 $ 37,038 $ 39,593 $ 39,638
$ 57,015 $ 51,464 $ 46,369 $ 52,477 $ 52,534
$ 39,090 $ 39,015 $ 40,752 $ 41,779 $ 44,681
$ 33,063 $ 40,135 $ 34,716 $ 36,416 $ 37,720
$ 53,359 $ 59,729 $ 56,138 $ 59,629 $ 61,814

$ 75,500 $ 17,872 $ 18,054 $ 21,055 $ 34,487

$ 13,886 $ 10,669 $ 12,603 $ 17,453 $ 16,425
$ 21,602 $ 11,569 $ 13,338 $ 17,964 $ 18,943

$ 11,789 $ 13,867 $ 13,179 $ 12,696 $ 13,124

$ 9,372 $ 12,006 $ 13,481 $ 14,155 $ 15,236

$ 7,978 $ 5,161 $ 8,134 $ 8,768 $ 8,810

$ 3,499 $ 3,662 $ 3,943 $ 4,306 $ 4,107

12 12 12 12 12
365 365 365 365 365

127 142 258 369 494

5,706 5,904 6,391 6,581 10,701
- - - - -
10,454 10,921 11,742 11,237 18,279
4,872 5,240 5,272 5,313 7,315
- - - - -
1,947 1,971 2,005 1,996 3,409
415 399 366 331 578
 6,442 7,176 6,408 11,559 19,589
5,988 6,411 6,848 1,483 1,416
363 408 372 230 546
591 585 498 457 734
826 844 840 758 1,369
7,831 7,285 6,420 6,056 12,312
- - - - -
45,562 47,286 47,420 46,372 76,742

$ 21,950 $ 29,872 $ 43,288 $ 16,104 $ 40,160

$ 1,113,393 $ 1,163,497 $ 1,237,716 $ 1,316,052 $ 2,252,669
$ 277,779 $ 269,671 $ 244,455 $ 278,809 $ 384,287
$ 578,226 $ 622,557 $ 636,824 $ 642,101 $ 1,116,663
$ 439,795 $ 738,759 $ 499,777 $ 512,031 $ 949,962
$ 2,431,143 $ 2,824,356 $ 2,662,060 $ 2,765,097 $ 4,743,741
$ 165,250 $ 212,990 $ 242,524 $ 242,608 $ 418,935
$ 984,246 $ 547,035 $ 632,475 $ 833,041 $ 1,453,739
$ 184,960 $ 182,008 $ 213,763 $ 229,020 $ 365,477
$ 1,334,456 $ 942,033 $ 1,088,762 $ 1,304,669 $ 2,238,150
$ 3,765,599 $ 3,766,389 $ 3,750,822 $ 4,069,766 $ 6,981,891
$ 149,441 $ 171,273 $ 100,516 $ 137,992 $ 165,690
$ 187,970 $ 215,579 $ 251,328 $ 228,945 $ 345,523
$ 99,745 $ 103,888 $ 77,332 $ 63,055 $ 126,571
$ 466,748 $ 426,750 $ 325,627 $ 307,187 $ 810,032
$ 224,832 $ 246,386 $ 268,319 $ 234,373 $ 552,126
$ 13,587 $ 13,931 $ 17,281 $ 6,369 $ 13,451
$ 1,572,099 $ 1,679,925 $ 1,721,242 $ 1,622,444 $ 2,457,176
$ 2,714,422 $ 2,857,732 $ 2,761,645 $ 2,600,197 $ 4,470,569
$ 4,001,411 $ 4,550,545 $ 5,329,570 $ 4,435,124 $ 5,502,757
$ 17,308,303 $ 18,233,944 $ 20,916,811 $ 18,651,434 $ 29,277,924

9.89E+10 1.03E+11 1.06E+11 1.01E+11 1.68E+11

1.25E+11 1.28E+11 1.29E+11 1.23E+11 2.01E+11
6.71E+08 6.84E+08 6.81E+08 6.53E+08 1.05E+09
573,181 552,678 530,901 506,251 848,448
1,466,501 1,485,685 1,483,190 1,416,108 2,271,760
1,729,148 1,758,101 1,750,933 1,677,329 2,698,672
135,568 158,909 157,408 159,540 263,427
1.94E+09 1.97E+09 1.96E+09 1.87E+09 3.09E+09
73,654,538 73,051,485 71,727,996 67,852,225 111,235,732

$ (11,660,412) $ (12,767,849) $ (13,766,636) $ (11,205,624) $ (21,214,737)

$ (75,213) $ (77,339) $ (78,742) $ (69,803) $ (225,605)
$ (4,707,982) $ (5,197,497) $ (5,443,484) $ (4,641,618) $ (7,014,336)
$ (537,592) $ (541,472) $ (730,351) $ (935,889) $ (1,314,717)
$ (17,339,136) $ (19,238,800) $ (20,972,590) $ (18,046,578) $ (31,893,702)
$ 83,123 $ 96,546 $ 177,063 $ 481,719 $ 952,250
$ 449,623 $ 669,921 $ 923,229 $ 1,165,881 $ 1,642,217
$ 726,189 $ 760,175 $ 802,811 $ 871,151 $ 1,528,118
$ - $ - $ - $ - $ -
$ 7,744 $ 10,204 $ 11,474 $ 7,239 $ 23,566
$ 67,270 $ 81,872 $ 84,226 $ 83,552 $ 140,444
$ 430,805 $ 105,519 $ 115,386 $ 138,561 $ 369,047
$ 45,523 $ 30,469 $ 51,987 $ 57,699 $ 94,276
$ 1,064,204 $ 1,179,953 $ 1,050,606 $ 1,184,835 $ 2,063,000
$ 4,031,407 $ 4,444,443 $ 6,326,624 $ 4,673,605 $ 7,582,583
 2011 2012 2013 2014 2015

1,239 1,221 1,196 1,184 1,147

192 193 193 191 188
$ 3.10 $ 3.29 $ 2.97 $ 3.57 $ 1.92
85% 85% 85% 86% 85%

38.3% 41.5% 41.8% 36.7% 41.1%

11.2% 10.4% 11.2% 11.1% 11.4%
$ 6,463,573 $ 6,410,104 $ 6,077,496 $ 5,704,859 $ 5,010,233

41.9 41.5 42.3 43.3 43.1

45.1 45.9 47.8 47.3 47.1
26.9 26.3 27.7 28.1 27.5
8.6 8.3 8.4 8.7 9.0
14.4 15.4 17.7 17.7 17.6
2.8 2.8 2.9 3.0 3.0

19,000.4 18,940.2 19,361.9 19,759.3 19,208.5

10,634.4 10,868.4 11,366.4 11,279.5 11,161.9
24,380.6 24,011.4 25,389.7 25,666.3 24,501.2
7,781.3 7,582.4 7,721.8 7,970.7 8,048.7
13,049.6 14,067.2 16,176.3 16,159.2 15,698.4
2,538.2 2,559.0 2,689.9 2,723.5 2,688.3

7.5 7.5 7.4 7.2 7.3

7.0 6.8 6.5 6.6 6.7
11.8 11.8 11.3 11.1 11.4
36.8 37.5 37.1 35.6 34.8
22.0 20.2 17.7 17.6 17.8
112.9 111.0 106.5 104.2 104.1

10,633 11,023 11,446 12,058 12,100

5,951 6,325 6,719 6,883 7,031
13,644 13,974 15,009 15,663 15,433
4,354 4,413 4,565 4,864 5,070
 7,303 8,187 9,563 9,861 9,889
1,420 1,489 1,590 1,662 1,693

$ 2,185.0 $ 2,303.2 $ 2,446.2 $ 2,602.5 $ 2,458.8

$ 1,222.9 $ 1,321.6 $ 1,436.1 $ 1,485.6 $ 1,428.8
$ 2,803.7 $ 2,919.8 $ 3,207.8 $ 3,380.5 $ 3,136.3
$ 894.8 $ 922.0 $ 975.6 $ 1,049.8 $ 1,030.3
$ 1,500.7 $ 1,710.6 $ 2,043.8 $ 2,128.3 $ 2,009.5
$ 291.9 $ 311.2 $ 339.8 $ 358.7 $ 344.1

$ 56,885 $ 73,525 $ 93,590 $ 136,143 $ 168,577

$ 149,925 $ 158,227 $ 181,804 $ 193,555 $ 195,379
$ 40,475 $ 44,156 $ 47,832 $ 48,149 $ 49,356
$ 50,040 $ 53,980 $ 61,809 $ 64,479 $ 64,548
$ 45,654 $ 47,006 $ 50,057 $ 51,073 $ 52,532
$ 36,164 $ 40,752 $ 46,347 $ 55,481 $ 63,032
$ 61,021 $ 67,021 $ 76,485 $ 86,138 $ 93,441

$ 35,864 $ 40,905 $ 55,704 $ 58,775 $ 61,344

$ 15,567 $ 18,004 $ 16,374 $ 16,262 $ 15,382
$ 18,279 $ 21,098 $ 21,838 $ 22,122 $ 21,814

$ 14,006 $ 13,806 $ 14,266 $ 15,781 $ 16,521

$ 15,510 $ 15,988 $ 16,959 $ 17,740 $ 18,344

$ 8,580 $ 9,228 $ 9,667 $ 9,442 $ 8,972

$ 4,226 $ 4,311 $ 4,834 $ 4,757 $ 4,815

12 12 12 12 12
365 366 365 365 365

235 270 292 341 348

10,708 10,606 10,547 10,741 11,476
- - - - -
19,132 18,483 17,966 18,816 19,749
8,345 8,366 8,043 8,269 8,997
- - - - -
3,766 3,809 3,805 3,880 3,979
623 614 636 657 689
 20,296 20,608 20,534 20,452 21,069
1,462 1,462 1,471 1,638 1,651
515 459 454 654 764
763 745 760 834 933
1,220 1,193 1,185 1,187 1,169
13,093 11,883 10,225 10,459 11,176
- - - - -
80,158 78,498 75,918 77,928 82,000

$ 68,402 $ 78,180 $ 105,929 $ 117,224 $ 74,478

$ 2,379,762 $ 2,494,303 $ 2,776,838 $ 2,984,942 $ 3,216,887
$ 417,584 $ 451,600 $ 497,126 $ 533,176 $ 580,736
$ 1,193,719 $ 1,245,342 $ 1,323,810 $ 1,359,918 $ 1,438,739
$ 831,854 $ 991,602 $ 1,102,883 $ 1,717,300 $ 2,351,344
$ 4,891,321 $ 5,261,027 $ 5,806,586 $ 6,712,560 $ 7,662,184
$ 446,719 $ 441,938 $ 455,145 $ 503,293 $ 551,875
$ 1,465,195 $ 1,656,134 $ 1,657,885 $ 1,723,914 $ 1,788,784
$ 385,394 $ 390,550 $ 417,993 $ 421,027 $ 442,547
$ 2,297,308 $ 2,488,622 $ 2,531,023 $ 2,648,234 $ 2,783,206
$ 7,188,629 $ 7,749,649 $ 8,337,609 $ 9,360,794 $ 10,445,390
$ 210,598 $ 233,016 $ 219,899 $ 220,989 $ 227,923
$ 376,829 $ 359,184 $ 354,260 $ 376,578 $ 362,753
$ 113,357 $ 116,752 $ 86,593 $ 73,226 $ 56,116
$ 827,192 $ 1,005,909 $ 1,067,046 $ 941,606 $ 950,234
$ 634,368 $ 558,310 $ 557,676 $ 593,475 $ 535,966
$ 15,996 $ 14,862 $ 15,623 $ 16,028 $ 13,781
$ 2,617,390 $ 2,517,685 $ 2,752,983 $ 2,878,661 $ 3,015,542
$ 4,795,730 $ 4,805,718 $ 5,054,080 $ 5,100,563 $ 5,162,315
$ 6,463,573 $ 6,410,104 $ 6,077,496 $ 5,704,859 $ 5,010,233
$ 33,070,900 $ 34,268,490 $ 33,980,512 $ 37,501,946 $ 32,971,114

1.68E+11 1.70E+11 1.73E+11 1.81E+11 1.88E+11

2.03E+11 2.01E+11 2.04E+11 2.12E+11 2.20E+11
1.06E+09 1.04E+09 1.06E+09 1.11E+09 1.17E+09
853,720 854,110 886,058 936,872 1,020,730
2,279,168 2,245,877 2,283,451 2,388,859 2,534,571
2,691,641 2,642,225 2,675,650 2,790,414 2,966,095
259,078 258,837 260,282 272,849 287,413
3.13E+09 3.08E+09 3.16E+09 3.26E+09 3.38E+09
113,856,873 116,910,335 120,718,462 129,518,665 138,854,392

$ (23,397,185) $ (24,427,387) $ (25,800,595) $ (27,952,948) $ (28,217,526)

$ (300,962) $ (351,059) $ (262,100) $ (272,248) $ (219,066)
$ (7,713,031) $ (7,836,413) $ (7,395,690) $ (7,631,070) $ (7,587,611)
$ - $ - $ - $ - $ -
$ (35,315,717) $ (36,916,967) $ (37,818,194) $ (40,426,454) $ (40,815,767)
$ 863,608 $ 865,879 $ 833,183 $ 862,909 $ 884,866
$ 2,051,785 $ 2,480,950 $ 2,623,904 $ 2,815,599 $ 3,117,848
$ 1,605,399 $ 1,678,159 $ 1,917,489 $ 2,078,975 $ 2,242,165
$ - $ - $ - $ - $ -
$ 22,944 $ 19,998 $ 21,856 $ 34,565 $ 36,875
$ 149,981 $ 146,429 $ 150,463 $ 169,500 $ 189,594
$ 384,033 $ 433,838 $ 587,513 $ 631,304 $ 703,988
$ 91,878 $ 97,873 $ 101,957 $ 101,421 $ 102,962
$ 2,160,642 $ 2,421,367 $ 2,552,138 $ 2,566,043 $ 2,311,067
$ 9,710,225 $ 10,125,347 $ 9,378,729 $ 11,651,622 $ 6,504,363
 2016 2017 2018 2019

1,125 1,141 1,149 1,152

187 187 188 190
$ 1.50 $ 1.66 $ 2.18 $ 2.00
85% 86% 86% 85%

42.9% 45.8% 53.7% 59.8%

11.4% 11.7% 12.1% 11.0%
$ 5,222,725 $ 5,806,682 $ 6,994,170 $ 7,156,730

42.5 40.7 40.6 42.9

46.2 46.6 47.1 47.8
27.1 26.9 28.0 32.6
9.3 9.3 9.5 9.9
18.3 17.7 17.4 16.5
3.0 3.0 3.0 3.1

18,732.4 17,937.5 18,066.6 19,222.4

10,897.7 10,983.7 11,128.7 11,298.4
23,894.4 23,719.3 24,930.8 29,178.6
8,188.6 8,221.1 8,475.0 8,840.8
16,130.3 15,604.3 15,463.6 14,799.1
2,682.7 2,656.4 2,703.8 2,798.0

7.4 7.6 7.7 7.4

6.8 6.6 6.6 6.6
11.7 11.5 11.2 9.7
34.0 33.1 32.8 32.1
17.3 17.5 18.0 19.2
103.8 102.6 102.9 101.5

11,916 11,457 11,530 12,459

6,932 7,016 7,102 7,323
15,200 15,150 15,911 18,912
5,209 5,251 5,409 5,730
 10,261 9,967 9,869 9,592
1,707 1,697 1,726 1,814

$ 2,276.4 $ 2,217.3 $ 2,338.8 $ 2,514.2

$ 1,324.3 $ 1,357.7 $ 1,440.7 $ 1,477.8
$ 2,903.7 $ 2,932.0 $ 3,227.5 $ 3,816.4
$ 995.1 $ 1,016.2 $ 1,097.1 $ 1,156.3
$ 1,960.2 $ 1,928.9 $ 2,001.9 $ 1,935.6
$ 326.0 $ 328.4 $ 350.0 $ 366.0

$ 143,745 $ 135,480 $ 137,636 $ 157,847

$ 228,112 $ 223,849 $ 230,669 $ 251,842
$ 54,155 $ 58,341 $ 59,053 $ 61,488
$ 70,925 $ 73,552 $ 66,784 $ 68,390
$ 59,355 $ 62,570 $ 63,555 $ 66,061
$ 60,634 $ 61,223 $ 61,482 $ 68,061
$ 97,950 $ 99,416 $ 101,149 $ 110,039

$ 63,832 $ 64,213 $ 60,259 $ 65,685

$ 17,125 $ 15,249 $ 13,433 $ 18,636
$ 23,814 $ 22,500 $ 20,441 $ 25,484

$ 17,434 $ 18,142 $ 18,709 $ 19,448

$ 18,544 $ 19,631 $ 19,168 $ 18,776

$ 9,191 $ 9,537 $ 10,769 $ 11,071

$ 5,385 $ 5,610 $ 5,247 $ 5,543

12 12 12 12
366 365 365 365

371 405 447 481

12,026 12,734 13,206 13,065
- - - -
20,672 20,796 21,439 22,228
9,428 9,630 9,570 8,607
- - - -
4,200 4,389 4,473 4,591
719 757 797 798
 20,983 21,203 21,341 21,556
1,609 1,435 1,541 1,462
779 828 748 961
893 882 891 947
1,337 1,519 1,618 1,612
10,957 11,409 12,172 13,450
- - - -
83,974 85,987 88,243 89,758

$ 82,617 $ 28,226 $ 101,003 $ 111,992

$ 3,862,776 $ 4,063,749 $ 4,312,268 $ 4,657,062
$ 668,681 $ 708,309 $ 639,125 $ 588,637
$ 1,632,912 $ 1,738,432 $ 1,789,193 $ 1,876,595
$ 1,978,260 $ 2,009,794 $ 2,084,103 $ 2,642,598
$ 8,225,246 $ 8,548,510 $ 8,925,692 $ 9,876,884
$ 592,995 $ 639,266 $ 658,013 $ 671,438
$ 1,999,790 $ 1,934,722 $ 1,803,766 $ 2,287,409
$ 497,951 $ 532,432 $ 535,933 $ 569,789
$ 3,090,736 $ 3,106,420 $ 2,997,712 $ 3,528,636
$ 11,315,982 $ 11,654,930 $ 11,923,404 $ 13,405,520
$ 273,667 $ 280,855 $ 265,081 $ 283,465
$ 345,540 $ 346,923 $ 361,425 $ 373,239
$ 49,412 $ 54,126 $ 49,280 $ 58,687
$ 1,016,018 $ 1,130,571 $ 1,051,229 $ 1,039,804
$ 564,376 $ 601,842 $ 616,482 $ 579,897
$ 14,658 $ 16,389 $ 20,052 $ 13,965
$ 3,163,528 $ 3,460,890 $ 3,781,057 $ 3,657,396
$ 5,402,271 $ 5,845,530 $ 6,144,606 $ 6,006,453
$ 5,222,725 $ 5,806,682 $ 6,994,170 $ 7,156,730
$ 32,873,182 $ 35,326,128 $ 39,034,093 $ 40,567,546

1.92E+11 1.97E+11 2.05E+11 2.18E+11

2.25E+11 2.28E+11 2.39E+11 2.51E+11
1.20E+09 1.22E+09 1.27E+09 1.32E+09
1,070,079 1,070,574 1,103,553 1,150,082
2,616,120 2,657,263 2,753,454 2,875,296
3,063,843 3,107,730 3,217,616 3,363,442
296,078 306,038 313,056 322,693
3.41E+09 3.43E+09 3.53E+09 3.63E+09
143,304,739 145,896,522 152,267,103 162,777,114

$ (27,375,877) $ (28,235,464) $ (30,886,844) $ (32,847,935)

$ (187,843) $ (208,834) $ (201,708) $ (248,174)
$ (7,427,995) $ (7,800,752) $ (8,378,098) $ (7,782,659)
$ - $ - $ - $ -
$ (39,849,613) $ (41,475,860) $ (44,537,997) $ (47,126,335)
$ 881,074 $ 907,626 $ 788,464 $ 1,076,363
$ 3,311,483 $ 3,594,009 $ 3,425,109 $ 4,418,263
$ 2,743,278 $ 2,850,497 $ 3,046,221 $ 3,290,316
$ - $ - $ - $ -
$ 33,135 $ 62,797 $ 58,045 $ 69,981
$ 209,663 $ 231,022 $ 247,065 $ 254,094
$ 767,645 $ 817,692 $ 795,774 $ 858,171
$ 110,529 $ 121,447 $ 142,209 $ 144,642
$ 2,367,182 $ 2,471,106 $ 1,956,965 $ 1,739,519
$ 5,097,606 $ 5,689,299 $ 7,684,583 $ 7,281,536