INFORMATION (Procedures, WHO participates in this process?

methods, forms, information, and so on)  Quality manager (tracks status of

 QP-02—Corrective action CARs)
 CAR form  CAR team members
 Quality alerts  Management review team
 Nonconformance reports (NCRs) (reviews CARs)
 Customer complaints
 Audit findings
 Supplier CARs

OUTPUTS:
 Continual improvement
PROCESS:
resulting from root cause
Corrective action
analysis of nonconformities and
resulting corrective actions
OWNER:
Quality manager
RECORDS:
 Corrective Action Requests
(CARs)
 CAR log

With WHAT? (Machines, tools, parts, What METRICS are maintained to

equipment, hardware, software, and so determine process effectiveness?
on)  Reduced scrap and rework
 CAR tracking software  Return on investment from CARs
 Increased customer satisfaction
ratings
 Percent of CARs completed by
the estimated completion date