TECHNICAL COMMUNICATION No. TC1272 Ed.

01

OmniPCX Enterprise Nb of pages : 5 Date : 22 December 2009

URGENT

NOT URGENT TEMPORARY PERMANENT

SUBJECT: CS BOARD EQUIPPED WITH SATA HARD DISK AND Alcatel-Lucent 4645 VOICE
MAIL DOES NOT RESTART

CONTENTS

1. PROBLEM.....................................................................................3

2. CAUSE.........................................................................................3

3. HOW TO INDENTIFY IF YOU ARE USING SATA HARD DISK? .......3

4. SOLUTION...................................................................................5
4.1 Migration from old release to release R8.0.1 and upper........................... 5
4.2 Case of Disk exchange on lower release than 8.0.1 ................................. 5
4.3 Case of add_on on release 8.0.1 and upper ............................................. 5
4.4 Case of add_on on release lower than 8.0.1 ............................................ 5

1
2
 OmniPCX Enterprise
CS BOARD EQUIPPED WITH SATA HARD
DISK AND Alcatel-Lucent 4645 VOICE MAIL
DOES NOT RESTART

1. PROBLEM
Concerned hardware
The issue occurs on CS board (also called CS-1) equipped with SATA hard disk and with embedded
or Stand-Alone 4645 voice mail. CS without 4645 voice mail or CS-2 does not face the issue.
If the CS is started first, and the 4645 voice mail is created, everything is working fine. The issue will
be faced only after the next reboot.
The hard disk is not broken, neither the software nor database is lost or broken.
SATA hard disk uses a SATA <-> IDE daughter board (3EH73078AB).
To access the CS board, you should unplug/replug it.
Concerned releases: All.
Note
The issue does not happen with PATA disk.
After the reboot, the telephonic application is not started and the following messages are displayed:

aspen-dma: hda: dma disabled

aspen-dma: hda: dma disabled
hda: status timeout: status=0xd0 { Busy }
ide0: unexpected interrupt, status=0xd0, count=2
hda: drive not ready for command
ide0: reset: master: ECC circuitry error; slave: failed
end_request: I/O error, dev 03:0c (hda), sector 4724520
end_request: I/O error, dev 03:0a (hda), sector 786816
EXT2-fs error (device ide0(3,5)): ext2_write_inode: unable to read
inode block - inode=49556, block=98347
end_request: I/O error, dev 03:08 (hda), sector 5264
end_request: I/O error, dev 03:08 (hda), sector 262176
end_request: I/O error, dev 03:08 (hda), sector 0

2. CAUSE
Activation of the DMA mode.

3. HOW TO INDENTIFY IF YOU ARE USING SATA HARD DISK?

− Connect to the CS.
− Launch the uhwconf command:

Ed. 01 / 22 December 2009 3 TC1272

 OmniPCX Enterprise
CS BOARD EQUIPPED WITH SATA HARD
DISK AND Alcatel-Lucent 4645 VOICE MAIL
DOES NOT RESTART

uhwconf
===================================================
===== HW Infos for OmniPCX Enterprise Platform ====
===================================================
Board Identification
--------------------
CPU type : CPU80s1
Strike <ENTER> when ready
MicroProcessor identification
-----------------------------
up : 486 DX/4-WB
Family : 4, Model : 9, Stepping : 4
VendorId : AuthenticAMD
Frequency : 130 MHz
FPU : Present SEP : Not supported
En86Mode : Not supported PGE : Not supported
IOBkpt : Not supported MCA : Not supported
PageSzExt : Not supported CMOV : Not supported
TSCounter : Not supported MTRR : Not supported
P5MSRegs : Not supported PAT : Not supported
PhysAdExt : Not supported PSE36: Not supported
MCHKExc : Not supported PSerialNb : Absent
CMPXCHG8B : Not supported MMX : Not supported
APIC : Absent FXSR : Not supported
Strike <ENTER> when ready
Architectural informations
--------------------------
ISA Bus(es) NOT found
Chipset : Total Memory installed : 127064 KB
Available Memory : 127064 KB
ISA Memory mapped : 0 KB
Reserved Memory : 0 KB
Floppy #0 : -none-
External boards : -none-
IDE Disk #0 Capacity : 76319 MB
Disk Geometry :
Number of cylinders : 155061
Number of heads : 16
Number of sectors/track : 63
Version : FB1OC40C
Model : Hitachi HTS543280L9A300
Serial # : 103LMGN83TA
Ethernet Address : 00:80:9F:2F:CD:7F
BIOS Version : 3EH30227GKAA

− If the model specified in the result of the command is one of the followings, you are using a
SATA Hard Disk:
• Hitachi HTS543280L9A300
• Hitachi HTE543212K9A300

TC1272 4 Ed. 01 / 22 December 2009

 OmniPCX Enterprise
CS BOARD EQUIPPED WITH SATA HARD
DISK AND Alcatel-Lucent 4645 VOICE MAIL
DOES NOT RESTART

4. SOLUTION
Install the minimum OmniPCX Enterprise versions below to use SATA hard disk:
• Release 8.0.1 : version ≥ G1.503.34
• Release R9.0 : version ≥ H1.301.37
• Release R9.1 : version ≥ I1.605.12

4.1 Migration from old release to release R8.0.1 and upper

You must use at least the versions mentioned above.

4.2 Case of Disk exchange on lower release than 8.0.1

In case of disk exchange, a PATA disk will be exchanged by another PATA disk.
If you need to replace a SATA disk by a PATA disk, (for example you have a spare CS with SATA disk
and you want use it on release 7.1), you may open a e-Service Request.
This last case is only possible when you are concerned by the issue described in this technical
communication.

4.3 Case of add_on on release 8.0.1 and upper

You must use at least the versions mentioned above.

4.4 Case of add_on on release lower than 8.0.1

In this case, and only in this case, you must order an add-on with PATA disk (Ref 3BA76031 ADAF),
see hardware support catalog.

Ed. 01 / 22 December 2009 5 TC1272