TECHNICAL COMMUNICATION No. TC1581 Ed.

02

Alcatel OmniTouch Contact Center Nb of pages : 1 Date : 12 December 2011

URGENT

NOT URGENT TEMPORARY PERMANENT

SUBJECT: RSI Configuration in ABC-F network

1. TOPOLOGY

An external user tries to reach the agents via GVP-SIP through a remote node in ABC-F IP hybrid network.

Example call flow:

External user A called from T2, call reached Node-2 RSI via ABC-F network, and answered by GVP in
Node-2. User choosed from GVP menu to reach one agent, GVP routed the call to an agent in Node-2.

2. CONFIGURATION
RSI objects Should only be configured / broadcasted as RSI numbers in all the nodes.
A RSI number cannot be managed manually as routing number on an other node.

License Requirement
Lock 190 will be checked in broadcasting RSI objects in ABC-F network. For all nodes which are involved, only if
Lock 190 > 0 then RSI objects can be correctly broadcasted.
It means at least each node should have a base number of lock 190 = 5.