AIOO223 • Object Oriented Analysis & Design

Department : Faculty of Information & Communication Technology

Course Name : Associate Degree in Multimedia and Software Engineering
Associate Degree in Information Technology
Semester : 2 Group
Commence Date : Week 3
Deadline Date : Week 14
Assignment
Lecturer : Itumeleng Mokhachane 25%
E-mail : itumeleng.mokhachane@limkokwing.ac.ls

PROJECT TITLE
COMPLAINT MANAGEMENT WEBSITE FOR LIMKOKWING UNIVERSITY OF
CREATIVE TECHNOLOGY (LUCT) - MASERU CAMPUSES

PROJECT OVERVIEW AND OBJECTIVES

Owing to COVID-19, organisations have been immensely affected in the way they do
their daily operations. LUCT is no exception. Activities that engage physical meetups
are now limited and have many restrictions. LUCT scholars, staff and other
stakeholders are now enforced to adapt to its new norms of service. To ensure and
monitor effective LUCT service in its daily operations, you are to urgently analyse,
design and develop an online complaint management system for the institution. This
is a productivity enhancement tool widely used by organisations wherever there is a
need of lodging a complaint and analyzing complaints that are made or pending.
Arising LUCT issues should be registered online and resolved by different levels of
accountable LUCT personnel within concerned departments. For this assignment,
analyse the current situation in the institution and design an appropriate solution
which you will develop. The objective is to use the Object Oriented Concepts to
complete this project. These concepts cover:
 Object oriented analysis and design
 Object oriented software development process and methodologies
 UML notation and diagrams
 Hierarchy and generalization concepts
 Reusability concepts
 Object Oriented Programming
 Quality software

*The diagrams for the complaint management system should be designed, executed
and output should be verified through prototypes to the relevant LUCT stakeholders.

EXPECTED OUTCOMES
Students are expected to come up with the complete complaint management website
and document and apply all concepts which they learned in this module in their
project. Some of the necessary parts that should be included in the document are as
follows:
 Problem definition
 Requirements
 Class diagrams
 Detailed class definitions
 Hierarchy and generalization diagrams

SUBMISSION INFORMATION
 You have to submit your final assignment as a complete document and website link
to itumeleng.mokhachane@limkokwing.ac.ls
 The mini presentations should be followed up by softcopies submitted to your
lecturer’s email address on the respective presentation days by 8am.

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  You should prepare 20 minutes presentations on your project.
 Share the responsibilities among team members and all group members must
contribute in the presentation.
 Failure to attend the presentation sessions (Weeks 6,10 & 14) will lead to getting a
zero for the respective presentation mark.

SPECIFIC INFORMATION
 This assignment is a group work and it carries 25% of the module total mark.
 Literature review section includes the ‘latest papers’ review on papers which are in
scope of your problem definitions.
 At least 10 published works must be reviewed and discussed in this section.
 Your website can be developed using any preferred technology and object oriented
programming language.

RULES AND REGULATIONS

 Each team member should be involved in each aspect of the assignment.

 You are NOT allowed to copy diagrams or design structures from other sources.
These parts must be the original work of the group

MARKING CRITERIA

You will receive marks based on the following table (25% of total mark for module):

1 1st presentation (chpt 1 and 2) Research 5%

Week 6
2 2nd presentation (chpt 3.1-3.2, 4 and 5) Analysis and design 5%
Week 10
3 Final Presentation (chpt3.3-3.4 and 6) Implementation 15%
Week 14
Total 25%

Expected Report Content:

1. Title of the System

2. Table of Contents
3. List of Figures
4. List of Tables
5. List of Abbreviations
6. Abstract
7. Chapter 1 : Introduction
1.1 Problem Statement
1.2 Problem Solving
1.3 Objective
1.4 Scope & Constraint

8. Chapter 2 :Literature Review

2.1 Introduction
2.2 Reviewing the literature (Latest papers and publications)
(You are expected to apply this literature in your work)
2.3 Findings & Discussion

9. Chapter 3 : Methodology
3.1 Requirement Analysis
3.2 System Design
3.2.1 Architectural design
3.2.2 UML Diagrams
3.3 System Implementation / Prototyping
3.4 Testing

12 Chapter 4: System Initiation and Planning

4.1 Assessing Project feasibility
4.2 Project Plan
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13 Chapter 5: System Analysis
5.1 Determining System Requirements
5.2 Structuring System Requirements

14 Chapter 6: Conclusion
6.1 Advantages of the System
6.2 Future Enhancement of the System
6.3 Potential Benefit
6.4 Conclusion
15 References
16 Appendices

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