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  • Survey Questionnaire

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    Niel Ivan Alliosada Quimbo
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    This document appears to be a customer satisfaction survey for services provided by PAG-IBIG Fund in the Philippines. It collects demographic information about respondents such as age, gender, occupation, and income. It then asks about what specific services the respondent has used from PAG-IBIG Fund. The survey goes on to ask the respondent to rate their satisfaction with various aspects of the service they received such as the personnel, quality of service, information and communication, and facilities. Finally, it asks for an overall satisfaction rating and any additional comments or suggestions.

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    SURVEY-QUESTIONNAIRE

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    This document appears to be a customer satisfaction survey for services provided by PAG-IBIG Fund in the Philippines. It collects demographic information about respondents such as age, gender, occupation, and income. It then asks about what specific services the respondent has used from PAG-IBIG Fund. The survey goes on to ask the respondent to rate their satisfaction with various aspects of the service they received such as the personnel, quality of service, information and communication, and facilities. Finally, it asks for an overall satisfaction rating and any additional comments or suggestions.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    135 views1 page

    Survey Questionnaire

    Uploaded by

    Niel Ivan Alliosada Quimbo
    This document appears to be a customer satisfaction survey for services provided by PAG-IBIG Fund in the Philippines. It collects demographic information about respondents such as age, gender, occupation, and income. It then asks about what specific services the respondent has used from PAG-IBIG Fund. The survey goes on to ask the respondent to rate their satisfaction with various aspects of the service they received such as the personnel, quality of service, information and communication, and facilities. Finally, it asks for an overall satisfaction rating and any additional comments or suggestions.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 1

    CUSTOMER SATISFACTION SURVEY

    PAG-IBIG FUND SERVICES

    CONTROL #: _______________
    AGE: _______ DATE: _________________
    KASARIAN (GENDER) CIVIL STATUS (KATAYUAN SA BUHAY)
    MALE SINGLE
    FEMALE MARRIED
    WIDOWED

    OCCUPATION (TRABAHO) INCOME PER MONTH (KITA KADA BUWAN)


    PRIVATE EMPLOYEE BELOW 10,000
    GOVERNMENT EMPLOYEE 10,001 - 30,000
    SELF EMPLOYED 30,001 - 50,000
    50,001 ABOVE

    SOURCE OF INFORMATION
    FAMILY/FRIENDS SOCIAL MEDIA
    EMPLOYER OWN DECISION

    Panuto: Lagyan ng bilog ang bilang kung gaano ka nasiyahan (5 ang pinakamataas sa mga nasabing aspeto ng serbisyo.
    (Instructions: Please encircle the number (5 being the highest) to rate our services you have availed based on the criteria mentioned below)

    1 Alin sa mga sumusunod na serbisyo ang inyung tinangkilik?


    (Which of the following services have you availed?)

    Membership Registration Acquired Asset


    Multi-Purpose Loan Provident Benefits Claim
    Calamity Loan Others, please specify __________________
    Housing Loan (inquiry, records verification, follow-up, etc.)

    2 Gaano ka nasiyaha sa mga sumusunod na aspeto ng serbisyo na iyong tinangkilik?


    (How would you rate your satisfaction with the following aspects of services you have availed?)

    a. Empleyado (Personnel)
    Magalang (Courtesy) 5 4 3 2 1
    May kakayahan at kaalaman sa serbisyo (Knowledge of work) 5 4 3 2 1
    Propesyonal (Professionalism) 5 4 3 2 1
    Patas na serbisyo (Fairness of service) 5 4 3 2 1

    b. Kalidad ng Serbisyo (Service Quality)


    Nakakasunod sa tamang oras ng proseso (Timeliness of process) 5 4 3 2 1
    Nakakatugon sa inaasahan sa serbisyo na tinangkilik (Responsiveness to service) 5 4 3 2 1
    Mabilis na aksyon sa serbisyo na tinangkilik (Promptness of service) 5 4 3 2 1

    c. Impormasyon at Komunikasyon (Information & Communication)


    Madaling malaman ang mga impormasyon (Availability & Accesibility of info) 5 4 3 2 1
    Malinaw at naayon sa serbisyong tinangkilik (Precision and clear info of the service) 5 4 3 2 1

    d. Pasilidad (Facility)
    Madaling mapuntahan and lokasyon (Accessibilty of location) 5 4 3 2 1
    Isinasaalangalang ang kaligtasan at seguridad (Safety of location) 5 4 3 2 1
    Kaayusan at kalinisan ng pasilidad (Cleanlinees and orderliness of place) 5 4 3 2 1
    Pagtatangi sa may edad, kapansanan, at nagdadalang tao (Priority of Senior citizen, 5 4 3 2 1
    PWDs, and pregnant women)
    May karatula na malinaw na nakasaad ang Citizen Charter, direksyon at mga proseso 5 4 3 2 1
    (Presence of signages, Citizen's Charter with process of servicess)

    3 Gaano ang iyong kabuuang kasiyahan sa mga aspeto ng serbisyo na iyong tinangkilik? 5 4 3 2 1
    (How would you rate your overall satisfaction of services you have availed?)

    4 Magbigay ng kumento o suhestyon sa serbisyong tinangkilik.


    (Please give us your comments and suggestions if any)

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