Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

HOUSE KEEPING CLEANING

SYSTEM PROCEDURE

Compiled By – Operations-Sample copy Page 1 Asmita Resort Pvt. Ltd.

 Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

TABLE OF CONTENTS
1. ADMINISTRATIVE PLAN…………………………………………………………………………………...3
2. SCOPE ........................................................ ………………………………………………………………………………………3
2.1 Purpose....................................................................................................................................... 3
2.2 Objective .................................................................................................................................... 4
3. RESPONSIBILITY ..................................................................................................................................... 4
4. QUALITY CONTROL .............................................................................................................. …………………4
5. TECHNOLOGY TOOLS ……………………………………………………….…………………………..5
6. Records ….…………………...…………………………………………………………………….….5

Work Instructions for Housekeeping - WI 01 to 09

Title
WI 01: Furniture: Cleaning of Laminates
WI 02: Cleaning of Moulded Furniture
WI 03: Cleaning of Upholstery
WI 04: Cleaning of Office Automation Equipment
WI 05: Cleaning of Partitions
WI 06: Cleaning of Paintings
WI 07: Cleaning of Ceiling & Walls – General
WI 08: Cleaning of Windows
WI 09: Cleaning of Toilets: Taps, Fittings, Mirror

Compiled By – Operations-Sample copy Page 2 Asmita Resort Pvt. Ltd.

 Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

1. Administrative Plan

The human resources organization chart of the Housekeeping services is as follows:

Facility Manager

Asst. Facility Manager (Technical)

Facility Executive

HK Supervisors

MPW's

Depending on the size of the site and on the amount of work included in the various housekeeping operations,
certain positions might be or not be required.
In the absence of a Facility Manager, the Asst. Facility Manager fulfills the duties and responsibilities of the Facility
Manager and vice-versa.

2. Scope
To execute all needed housekeeping and cleaning activities to ensure general cleanliness of AUS premises.

2.1 Purpose
The daily initial image that each member of the facility and their visitors will garner is one of overall cleanliness.
Well-maintained surroundings enhance working conditions and provide our customers with a higher level of
efficiency.

We believe that good results are reaped from proven methods, high caliber cleaning equipment and from a capable

Compiled By – Operations-Sample copy Page 3 Asmita Resort Pvt. Ltd.

 Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

and well-directed staff. The housekeeping supervisors will have a large role to play in this regard. They must be
sensitive to the quality and quantity of work done by their team members and they must demonstrate that
appropriate measures will follow instances of either good or bad quality.

Green apple delivers AUS a full range of cleaning services that deliver satisfaction as well as cost efficiency. Carpet
cleaning, soft and hard floor cleaning, internal and external window cleaning, cleaning of all furniture, kitchen and
bathroom cleaning, pest control, fumigation, waste management, etc.

2.2 Objective

The entire set of housekeeping and cleaning services is designed to promote a professional image of general
cleanliness in each of the facilities we manage.

3. Responsibility

It is the responsibility of the Housekeeping Supervisor and the Multi-Purpose Workers to ensure that this
procedure is adhered to at all times.

4. Quality control

According to the defined schedules, quality checklists are established. These will enable the Housekeeping
Supervisor, Facility Manager, Assistant Facility Manager, the Client himself or the Operations Manager to check
whether all the pre-defined work has been completed according to the schedule. These checklists have to be
worked out for every site specifically and will be part of the records generated for these services. (Please refer to
the checklist formats at the end of these documents.)

The principle of these checklists is the following: For each task specified on the Housekeeping schedule, a signature
from the Multi-purpose worker will certify that the task has been completed. For example, if the Housekeeping

Compiled By – Operations-Sample copy Page 4 Asmita Resort Pvt. Ltd.

 Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

Supervisor or the Facility Manager wants to know whether the bathrooms have been cleaned at a certain point of
time, he will just check on the correspondent checklist and see whether the task has been signed.

5. Technology tools
At the moment, there is no technology tool available to support the housekeeping services.

6. Records

Retention
Type Title Location
Period
Hard Housekeeping Checklists - Main MIRA ROAD 6 Months
Hard Housekeeping Checklists MIRA ROAD 6 Months
Hard Weekend Deep Cleaning Checklist MIRA ROAD 6 Months
Hard Discussion/Board/Conference Room MIRA ROAD
6 Months
Checklist
Hard Snag list MIRA ROAD 6 Months
Hard Washroom checklist MIRA ROAD 6 Months
Hard Grooming checklist MIRA ROAD 6 Months

Compiled By – Operations-Sample copy Page 5 Asmita Resort Pvt. Ltd.

 Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

Title: WI 01: Furniture: Cleaning of Laminates

Compiled By – Operations-Sample copy Page 6 Asmita Resort Pvt. Ltd.

 Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

Ensure that obstacles such as pen stands,

ash trays, paperw eights, documents, etc,
are removed from the w ay to avoid
damage/breakage before you start cleaning

R2 Cleaning
Clean Water
Agent

Make solution as per

instruction

Spray enough to make Clean Blue

the cloth damp Stripe Cloth

Clean clockw ise from

top to bottom

In case of chipped edges

Clean edges, and
or any other damage
bottom surfaces
inform supervisor

Check if dust, stickiness and If stubborn stains

finger marks are removed remain

 Cleaning should be done as per schedule

prepared by the Property Manager/
Housekeeping supervisor.
Put things back in
Spray R2 on stains  Do not dirty your uniform.
its place
 Only w ashed & dried blue striped cloth
should be used for cleaning.
 Check if the solution is R2 before diluting
w ith w ater.
Scrub gently w ith  The cleaning cloth should not become w et
Blue Scotch Brite w ith R2. It should be damp.
 Do not drag the obstacles to be removed.
Lift them.
 Bew are of chipped edges. It could hurt
your fingers.
Wipe dry w ith blue  Do not touch upholstery w ith damp cloth.
Inspection by Supervisor
striped cloth  Avoid abrasion w ith finger rings, w rist
w atch, bracelets etc.
 Do not rest your hands on cleaned areas
or upholstery.
 Keep cleaning material & tools back in its
No Yes
OK Job Completed place.
 Wash hands w ith soap & dry.

Title: WI 02: Cleaning of Moulded Furniture

Compiled By – Operations-Sample copy Page 7 Asmita Resort Pvt. Ltd.

 Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

R2 Cleaning
Clean Water
Agent

Make solution as per

instruction

Spray enough to make

the cloth damp

Clean the moulded parts Clean Blue

clockw ise from top to bottom Striped Cloth

Clean edges, and If there is any damage,

bottom surfaces inform supervisor

 Cleaning should be done as per

schedule prepared by the PM/
Check if dust, stickiness and
Housekeeping Supervisor.
finger marks are removed
 Only w ashed & dried blue striped
cloth should be used for cleaning.
 Check if the solution is R2 before
Once a week diluting w ith w ater.
Apply R4 solution w ith a clean  The cleaning cloth should not
cloth/cotton become w et w ith R2. It should be
damp.
 Ensure that there are no obstacles
w hen you rotate or move the
furniture.
Inspection by Supervisor  Do not touch upholstery w ith damp
cloth.
 Do not rest your hands on cleaned
areas or upholstery.
 Do not dirty your uniform
 Keep cleaning material & tools back
No Yes
OK Job Completed in its place.
 Wash hands w ith soap & dry.

Compiled By – Operations-Sample copy Page 8 Asmita Resort Pvt. Ltd.

 Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

Title: WI 03: Furniture: Cleaning of Upholstery

Compiled By – Operations-Sample copy Page 9 Asmita Resort Pvt. Ltd.

 Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

Wet & Dry

vacuum cleaner

Clean attachment to be
used

Motion should be slow

Dry Vacuum clean and rhythmic, allow ing
from top to bottom adequate time for dust
to be sucked

Check if dust still remains by

If any damage is observed
patting the upholstery at
inform supervisor
different areas

No
OK

Yes

Check for stains  Cleaning should be done as per

Dab TR 101 & w ater mixture on
the stain and brush gently
Dry the damp area w ith dry blue striped
cloth and w et vacuum if necessary
Inspection by Supervisor
No Yes
OK
schedule prepared by the PM/
Housekeeping Supervisor.
 Waste cloth should be used to clean
vacuum cleaner attachment(s).
Use brush w ith soft  The vacuum cleaning machine/
bristles attachments should not abrade any
other part of the furniture being
vacuumed, or lying in the
surrounding area.
 Only w ashed & dried blue striped
cloth should be used for drying damp
areas.
 Check if the solution is TR 101
before diluting w ith w ater.
 Ensure that there are no obstacles
w hen you move the vacuum
machine.
 Do not rest your hands on cleaned
areas or upholstery.
 Do not dirty your uniform
 Keep cleaning material & machine
back in its place.
Job Completed  Wash hands w ith soap & dry.

Compiled By – Operations-Sample copy Page 10 Asmita Resort Pvt. Ltd.

 Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

Title: WI 04: Cleaning of Office Automation Equipment

PC, Printer, Fax, Xerox

Remove obstacles and

ensure that machine(s) Take mint cream in a
are sw itched off cloth

Remove paper in case Apply clockw ise from

of printer top to bottom
In batches when required

Dust w ith key board/tooth

Spread on all areas
brush clockw ise from top
evenly
to bottom

Dust uneven surfaces Polish w ith blue

inside out striped cloth

Rub finger on surface Check and remove

and check for dust excess polish  Cleaning should be done as
per schedule prepared by
the Property Manager/
Housekeeping Supervisor.
Inspection by Supervisor  Do not dirty your uniform.
 Only w ashed & dried blue
striped cloth should be
used for cleaning.
No No  Handle the duster w ith
OK care. The rod of the duster
should not touch the
Yes
machine.
 Do not apply too much of
MINT cream
Replace paper in case  Do not apply too much
of printer pressure on LCD display
and dial pad.
 Do not rest your hands on
Put things back in cleaned areas or
its place upholstery.
 Keep cleaning material &
tools back in its place.
 Wash hands w ith soap &
Sw itch on the machines Job Completed
which you sw itched off. dry.

Compiled By – Operations-Sample copy Page 11 Asmita Resort Pvt. Ltd.

 Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

Title: WI 04: Cleaning of Office Automation Equipment

Telephones

R2 Cleaning Check if dust, stickiness and

Clean Water
Agent finger marks are removed

The mixture container should

Disinfect the telephone w ith always be at least 4 to 5 feet
Make solution as per Clean away from the telephone
a separate clean cloth
instruction Blue
damped w ith R2
Striped
Cloth

Spray enough to make

Wet cloth & squeeze
the cloth damp

Wipe all areas free of

Disconnect handset dust and grease

Clean handset &

instrument clockw ise Connect handset
from top to bottom

Clean edges, and Inspection by Supervisor

bottom surfaces

Clean telephone cord No Yes

gently OK Job Completed

 Cleaning should be done as per schedule prepared by the Property Manager.

 Do not dirty your uniform.
 Only w ashed & dried blue striped cloth should be used for cleaning.
 Check if the solution is R2 before diluting w ith w ater.
 The cleaning cloth should not become w et w ith R2. It should be damp.
 Do not apply too much pressure on LCD display and dial pad.
 Squeeze the w et cloth to ensure that mixture does not drip w hile w iping.
 Do not rest your hands on cleaned areas or upholstery.
 Keep cleaning material & tools back in its place.
 Wash hands w ith soap & dry.

Compiled By – Operations-Sample copy Page 12 Asmita Resort Pvt. Ltd.

 Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

Title: WI 05: Cleaning of Partitions

Compiled By – Operations-Sample copy Page 13 Asmita Resort Pvt. Ltd.

 Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

Ensure that obstacles are Scrub gently w ith blue striped

removed cloth

Wipe the partitions dry

R2 Cleaning
Clean Water
Agent

Make separate Inspection by Supervisor

solutions as
Make solution as per dilutions are
instruction different for
glass & w ood
No
OK

Spray enough to make Clean Blue

the cloth damp Striped Cloth Yes

Put things back in its place

Clean the partitions clockw ise

from top to bottom

Job Completed

Check if dust, stickiness and

finger marks are removed

If stubborn stains remain, spray

R2 on stains
 Cleaning should be done as per schedule
prepared by the Property Manager.
 Do not w et your uniform.
 Only w ashed & dried blue striped cloth
should be used for cleaning.
 Check if the solution is R2 before diluting
w ith w ater.
 Do not rest your hands on cleaned areas
and glass
 Keep cleaning material back in its place.
 Wash hands w ith soap & dry.

Compiled By – Operations-Sample copy Page 14 Asmita Resort Pvt. Ltd.

 Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

Title: WI 06 Cleaning of Paintings

Ensure that obstacles are  Cleaning should be done as per

removed, and stool/ladder schedule prepared by the Property
placed properly & does not Manager.
touch the wall/furniture  Do not rest your hands on the wall/
painting.
 Avoid abrasion with finger rings, wrist
R2 Cleaning watch, bracelets etc.
Clean Water
Agent  Only washed & dried Blue striped cloth
should be used for cleaning.
 Check if the solution is R2 before
diluting with water.
 Keep cleaning material back in its
place.
Make solution as per
instruction  Wash hands with soap & dry.

Only for
Clean Blue paintings
Spray enough to make without glass
Striped Cloth
the cloth damp covering
Hold & Dust painting from top to
bottom with feather brush

Only for
paintings
Hold & Clean the paintings gently
with glass
clockwise from top to bottom
covering Wipe the frame only

Check if dust, stickiness and

finger marks are removed
Align paintings Inspection by Supervisor

If stubborn stains remain, spray

R2 on stains No No
OK

Yes
Scrub gently with blue striped
cloth
Put things back in its place

Wipe the paintings dry

Job Completed

Compiled By – Operations-Sample copy Page 15 Asmita Resort Pvt. Ltd.


Site: MIRA ROAD.
Title: WI 07 Cleaning of Ceiling, and Walls – General
Display ‘CAUTION’ sign.
Ensure that obstacles are removed and
ladder is placed properly
Dust ceiling w ith feather
brush or dry vacuum &
remove cobw ebs
R2 Cleaning
Clean Water
Agent
Make solution as per
instruction
Spray enough to make
the cloth damp * Striped Cloth
Clean the w alls clockw ise from
top to bottom
Check if dust, stickiness and
finger marks are removed
If stubborn stains remain, spray
R2 on stains
* For w ashable w all only.
For painted w all clean by dry vacuuming
Compiled By – Operations-Sample copy
Cleaning Procedure
Designation: House Keeping
Scrub gently w ith blue striped
cloth
Wipe the w alls dry
Inspection by Supervisor
No
OK
Yes
Put things back in its place
Clean Blue
Job Completed
 Cleaning should be done as per schedule
prepared by the Property Manager/HK
Supervisor.
 Do not w et your uniform.
 Only w ashed & dried blue striped cloth
should be used for cleaning.
 Check if the solution is R2 before diluting
w ith w ater.
 Ensure that the ladder is securely placed
& it does not touch the w all.
 Do not rest your hands on cleaned areas.
 Keep cleaning material back in its place.
 Wash hands w ith soap & dry.
Page 16 Asmita Resort Pvt. Ltd.
 Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

Title: WI 08 Cleaning of Windows

Compiled By – Operations-Sample copy Page 17 Asmita Resort Pvt. Ltd.


Site: MIRA ROAD.
Ensure that obstacles are
removed
R2 Cleaning
Clean Water
Agent
Make solution as per
instruction
Spray enough to make
the cloth damp
Clean the w indow s clockw ise
from top to bottom *
Check if dust, stickiness and
finger marks are removed
If stubborn stains remain, spray
R2 on stains
Cleaning of w indow s from outside
is subcontracted. Supervisor
should ensure that safety harness
is used by the sub-contractor.
Supervisor to visually inspect to
ensure that the w indow s are
cleaned properly before moving
from one area to the other.
Compiled By – Operations-Sample copy
Cleaning Procedure
Designation: House Keeping
Clean Blue
Striped Cloth
* Wherever w indow s
are running
continuously w ithout
obstacles for
approximately more
than 20 feet, use w et
and dry vacuum
cleaning w ith glass
cleaning attachment
Page 18
Scrub gently w ith blue striped
cloth
Wipe the w indow s dry
Inspection by Supervisor
No
OK
Yes
Put things back in its place
Job Completed
 Cleaning should be done as per schedule
prepared by the Property Manager/HK
Supervisor.
 Do not w et your uniform.
 Only w ashed & dried Blue striped cloth
should be used for cleaning.
 Check if the solution is R2 before diluting
w ith w ater.
 Ensure that the ladder is securely placed
& it does not touch the w all.
 Do not rest your hands on cleaned areas.
 Keep cleaning material back in its place.
 Wash hands w ith soap & dry.
Asmita Resort Pvt. Ltd.
 Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

Title: WI 09 Cleaning of Toilets: Taps, Fittings, Mirror

Compiled By – Operations-Sample copy Page 19 Asmita Resort Pvt. Ltd.

 Cleaning Procedure

Site: MIRA ROAD. Designation: House Keeping

Display sign
“CLOSED FOR SERVICE”

Remove hair & particles from Wipe dry w ith Red

w ater outlet striped cloth

Wash basin w ith

w ater Inspection by Supervisor

No
R1/R9 * Clean Water OK
Cleaning Agent

Yes

Make solution as per Remove Sign board

instruction

Spray R1/R9 * Job Completed

solution

Scrub w ith Scotch * In case of hard water

Brite

 Cleaning should be done as per schedule

prepared by the Property Manager/HK
Check for stains Supervisor.
 Do not w et your uniform.
 Only w ashed & dried Red striped cloth
should be used for cleaning.
 Check if the solution is R1/R9 before
Wash basin w ith diluting w ith w ater.
w ater  Keep cleaning material back in its place.
 Wash hands w ith soap & dry.

Compiled By – Operations-Sample copy Page 20 Asmita Resort Pvt. Ltd.