Professional Documents
Culture Documents
Technical Account Management - Datasheet
Technical Account Management - Datasheet
Availability and Capacity Monitoring Additional Proactive Configuration Archive uses automated
To achieve the greatest value from Support Services mechanisms to backup and store
Technical Account Management, we configurations on the assets covered.
We offer additional Proactive
recommend combining this service offer MACDs fulfil standard moves, adds,
Support Services to accelerate your
with Availability and Capacity Monitoring. changes, and delete requests, relieving
IT optimization and ensure that your
Availability and Capacity Monitoring your team of these routine functions.
technology is delivering all that it can.
actively monitors assets for swift issue
Additional Proactive Support Services you IT Service Integration integrates your
resolution and delivers the advanced
may wish to consider include: existing service management system
notification needed to prevent availability
with ours to automatically exchange
and performance degradation. The Annual Version Updates helps you
task information.
Service provides insight to support better standardize on vendor updates for
decisions, tightly manage capacity, and infrastructure under contract with us. Proactive Problem Support reviews
more carefully plan upgrades. We give service incidents and proactively
Asset Tracking and Analytics discovers
you access to reports, data, analysis, identifies potential problems that can
your Cisco asset data and transforms it
and metrics to support you in delivering result in future downtime.
into actionable information to help you
higher availability and performance to Service Delivery Assurance assigns a
make informed infrastructure decisions.
your customers, while reducing your client delivery executive to act as your
support cost. Third Party Support coordinates incident-
advocate and help provide governance
related activities and provides technical
The Service includes: across service entitlements, processes,
incident management to simplify and
and assets.
• active polling and proactive asset improve your overall service management
monitoring on a real-time basis process for assets that are supported by
• tailored monitoring against defined third parties.
capacity thresholds
• management and recording of
availability and capacity-
related events ‘Organizations need to deliver IT more efficiently:
• access to Manage Center for near real- Leveraging external partners coupled with
time reporting and data
analysis
new automation technologies can help drive
• notification within 15 minutes of events efficiencies in IT operations as well as align IT
that could affect performance and and business objectives more effectively.’
availability
Using Automation to Drive Transformation, IDC Infobrief, sponsored by NTT, August 2016
Disclaimer: The work described in this data sheet was performed while the company was known as Dimension Data.